客户满意度调查问卷模板
客户满意度
尊敬的顾客：Dear Sir / Madam:
您好！感谢您在百忙之中抽出宝贵
的服务。
Thank you so much for your
the following column for which we can improve our work and provide with better service
3交付 3.1 Delivery
3.2
3.3
3.4
3.5
3.6
4质量及售后服务 4.1 Quality & Service
4.2
4.3
4.4
4.5 5沟通管理
5.1
Management of
communication
5.2
5.3
5.4
5.5
6其它调查 6.1 Others
6.2
6.3
6.4
6.5
请在3天内回传至我们，再次感
It will be appreciated that you could send back this survery within 3 DAYS. Thank you!
Sir / Madam:
any Name：
题目 Question
您认为我们的技术表现居于同类供应商何种水平？
How do you think about our technical performance compare to the
similar supplier?
您对我们研发支持力度满意吗？
Are you satisfied with our R&D support?
您对我们提供的产品和技术方案满意吗？
Are you satisfied with our products and solutions?
您对我们技术创新能力满意吗？
Are you satisfied with our capabilities of innovation?
满意度调查表 Customer satisfication questionn
出宝贵的时间来参与我司的调查活动。请将您的选择（“√”）或意见填写
our kind attention for filling our satisfication questionnaire. Ple
umn for which we can improve our work and provide with better service in future.
您对我们持续的研发投入满意吗？
Are you satisfied with our continued investement in R&D?
您对我们技术服务人员的工作有效性和工作态度满意吗？
Are you satisfied with our technical service person's efficiency and attitude?
您认为我们产品价格在同类供应商中居于何种水平？
How do you think about our price compare to the similar supplier?
您对我们持续降成本（降价）能力评价如何？
What's your jugement of our continued cost(price) reducing capacity?
您对我们商务报价反馈的及时性满意吗？
Are you satisfied with the promptness of our business quote feedback?
您对我们商务报价服务人员的工作态度和工作成效满意吗？
Are you satisfied with the attitude and the result of our business quote service clerk?
我們是否准时交付？
Is our delivery in time?
您对我们承诺准确度的表现满意吗？
Are you satisfied with our performance for committed delivery accuracy ?
您对我们欠料问题解决周期和速度表现满意吗？
Are you satisfied with our response (lead time and quickness) towards the supply gap?
您对我们的生产进度控制表现满意吗？
Are you satisfied with our production schedule control ？
您对我们的物流运输服务的表现满意吗？
Are you satisfied with the logistic and transport service?
您对我们交付服务人员的工作有效性和工作态度满意吗？
Are you satisfied with the attitude and the effectiveness of delivery service clerk?
您对我们整体质量表现满意吗？
Are you satisfied with the overall quality level of our products?
您对我们质量问题应急处理工作的及时性满意吗？
Are you satisfied with our perforamnce for quick response towards the quality problem emergency ?
您对我们质量整改的有效性和执行力度满意吗？
Are you satisfied with the effectiveness and the implementation of quality CAs?
您对我们质量问题处理团队的整体工作成效性满意吗？
Are you satisfied with the overall work effectiveness of our quality problem treatment group?
您对我们售后服务需求（比如维修、换货、退货）响应程度及表现满意吗？
Are you satisfied with the performance and the response of our after sales service( eg, repair,replacement and return)?
您認為我們了解您的业务需求嗎？
Do you think that we have clear understanding toward your business demand?
我們与您的沟通是否清楚？
Do you think that we have clear understanding between us during communication?
我們是否做到让您及时了解進度狀況？
How do you think our reporting for the progress state for key issues to you?
您对我们高层支持力度满意吗？
Are you satisfied with our senior management support?
您对我们关键事件的表现和支持力度满意吗？
Are you satisfied with the performance and the support of our critical incidents ?
我们的表現比之前更好、更差、差不多，还是您目前尚未与我們有业务上的往來？
What's your opinion towards our current performance level (compared to past)? Or do you has not initiated business relationship with us yet?
您未來与我们进行业务合作的可能性有多大？
What's your perspective towards our business cooperation in the
furture?
您向其他人推荐我們的可能性有多大？
Are you willing to recommend us to your peers?
您最关注，最希望我们改善的方面是什么？
What are the focuses on which you think we shall pay special
attention for improvement?
您成为我们客戶的时间有多長？
How long have you been our customer?
再次感谢您的积极配合，谢谢！
d that you could send back this survery within 3 DAYS. Thank you!
客户签名 Signature：
tionnaire
见填写至评论栏，以便我们更好的改进工作，为您提供满意
. Please put your choose as " √" or suggestion in better service in future.
很不满意 very dissatisfied
相当准时 Very punctual 还算准时 punctual
不太准时 not punctual 从未准时 never punctual
相当满意 very satisfied 还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied 相当满意 very satisfied 还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied 还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied 还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied 相当满意 very satisfied 还算满意 satisfied
一般 common
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatsfied
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当了解 Good understanding
还算了解 moderate understanding
不太了解 Poor understanding
很不了解 No understanding at all 相当清楚 very clear
还算清楚 clear
不太清楚 unclear
完全不清楚 very unclear
及时 timely
还算及时 moderately timely
不太及时 not timely
从未及时 never timely
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
相当满意 very satisfied
还算满意 satisfied
一般 common
不太满意 dissatisfied
很不满意 very dissatisfied
更好 better
更差 worse
差不多 no difference
尚未有业务往来 no business
非常可能 very possible
相当可能 a fair chance
有点可能 possible
不太可能 impossible
完全不可能 absolutely impossible
非常可能 very possible
相当可能 a fair chance
有点可能 possible
不太可能 impossible
完全不可能 absolutely impossible
年数 Year
月数 Month