Amazon 买家投诉以旧充新回复模板
Dear Amazon Team,
Got your email with thanks.
We heard the news that the customer said he received an old item. The package was broken on its ways to the customer.
We have sold about 500 pieces and this is the first incident we have heard.
So we checked details of our 产品名称packaging.
We sincerely apologize for this incident that lead to our customer’s complaint.
Our product manager Grace just explained to us that our packaging had gone through quite some strict quality testing, and under normal shipping circumstance, they should arrive at customer’s hand with satisfactory condition. But under extreme handling situation, the bottle inside may still hit the accessory part as the box is not that strong, which should be what happened in this case. For this, we acknowledge that there is room for us to improve.
we will do as followed:
1. We will re-design the case and use aluminum metal as material for better protection in the future. We will also put extra EPE filling material inside to further lower the possibility of any damage.
2. We will check all the products we are selling, as well as any complaints or product issues. We will solve them in proper way within favor of the customer's right. If there is any reported damage issue, we will immediately re-send another product to our customer with sincere apologies.
3. We will put a more vigorous product packaging procedure to steer clear of similar matters like this happening again.
We genuinely hope for a second opportunity to reinstate this listing, and our team will do all we can so every customer buying our product will be satisfied.
Looking forward to hearing back from you soon.
Thank you and best regards
亚马逊产品大小回复模板
竭诚为您提供优质文档/双击可除亚马逊产品大小回复模板 篇一：亚马逊各类邮件回复 产品被跟卖，发给卖家的警告信模板 hello wenoticedthatyouhovelistedtheseparticularitemwithas inwhicharedifferentfromourproducts.youareagainstama zonspllicysowekindlyrequestthatyoufollowourinstruct ion:https://www.360docs.net/doc/6112439472.html,w ithin24hours,anddonotlistitemsonxxproductpagesinthe future.thisisthelastwarning. ifyoudontcomplywiththesedemands,wellhavenochoicebut https://www.360docs.net/doc/6112439472.html,sellerperform ancedepartment,whichwillseriouslimpactyouamazonperf ormance. xxx 买家下单未付款,发给买家催款邮件
dearx, weappreciatedyourpurchasefromus.however,wenoticedyo uthathaven’ tmadethepaymentyet.thisisafriendlyremindertoyoutoco mpletethepaymenttransactionassoonaspossible.instant paymentsareveryimportant;theearlieryoupay,thesooner youwillgettheitem. ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.wecanh elpyoutoresolvethepaymentproblemsorcanceltheorder.t hanksagain!lookingforwardtohearingfromyousoon. bestRegards, (yourname) 发货后超过5天还未更新物流信息，让买家再等待 dear***, asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticsco mpaniesarerunningatmaximumcapacity. yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.
(英语版)亚马逊售中售后邮件模板
英语版各类售后邮件模板 场景一、因节假日导致的物流延误，买家来信询问 Dear {$BuyerName}, Thank you for purchasing and prompt payment. However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days. Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services 场景二、因自然灾害导致的物流延误，买家来信询问 Dear {$BuyerName}, We’re sorry to inform of you that your item may be delayed for the {自然灾害}. Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services
亚马逊客服邮件模板
竭诚为您提供优质文档/双击可除亚马逊客服邮件模板 篇一：亚马逊回信邮件模板 亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus. wehavereceivedyourorderof"把订单复制进去 ".wewillworkonyourorderasap,wejustwanttoconfirmthea mountofthecompass,didyouorder10pcsifnothingiswrong, wewillshipthemasap. bestregards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 dear---thankyousomuchforyourgreatsupportonus.sosorr yfortheinconveniencethattheswimmingsuitdidnotfityou .willitbepossibletogiveothersasagiftorhowaboutwemak eyouapartialrefundasawaytomakeupforthisjustsuggesti on,ifyouinsistonreturningitback,wewillgotothefurthe rstep.waitingforyourreply. bestregards
亚马逊卖家发错地址邮件模板 dear---thankyousomuchforyourgreatsupportonus.whatab igmistakewemade!sorry,butwillyoustillwanttheitemsif yes,wewillresendyouimmediately,ifnot,wewillmakeyout hefullrefund.waitingforyourreplyandhopeyourkindunde rstanding. bestregards 亚马逊卖家发货到达时间邮件模板 https://www.360docs.net/doc/6112439472.html,ual lyittakesabout7-12daysfortheitemtoreachyou.anyquest ion,feelfreetocontactusandwewillreachyouatthesoones t. bestregards 亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedt hegoodsanditwillarriveatyoursidesoon.hopeyoulikeit! andwearelookingforwardtoyourfeedback.haveaniceday! bestregards 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 dear--thankyousomuchforyourgreatsupportandsorryfork eepingyouwaiting.wecheckedthetrackinginformationfou
亚马逊客服专员岗位职责范本
岗位说明书系列 亚马逊客服专员岗位职责（标准、完整、实用、可修改）
编号：FS-QG-43075亚马逊客服专员岗位职责 Amazon Customer Service Specialist Job Duties 说明：为规划化、统一化进行岗位管理，使岗位管理人员有章可循，提高工作效率与明确责任制，特此编写。 亚马逊客服专员(包住)深圳环金科技有限公司深圳环金科技有限公司，环金科技，环金亚马逊客服速卖通客服ebay客服亚马逊助理亚马逊运营 1、及时亚马逊平台回复用户的信息和邮件，向客户提供售前咨询、售后服务; 2、妥善处理客户投诉与纠纷及中差评; 3、LiveChat上处理客户的信息和及时解答客户问题; 4、了解产品信息，解答客户提出的相关问题; 5、完成上级领导交代的其他任务; 任职资格 1.大专或以上学历，英语专业优先; 2.CET-4以上水平，具有良好的英语读写能力; 3.熟悉外贸电子商务流程，对互联网和电子商务有浓厚
兴趣，热爱电子商务工作; 4.熟练操作办公软件，有良好的沟通和理解能力; 5.半年以上亚马逊/速卖通/ebay客服工作经验者; 6.工作积极主动，踏实负责有上进心，学习能力快。 公司福利: 1、年轻化团队，公司氛围轻松愉悦，平均年龄26岁的小鲜肉们充满活力，野蛮生长; 2、公寓式宿舍，临近公司并且配备空调，电视，洗衣机，冰箱等家电让员工享受家的温馨; 3、入职即按国家法规为员工购买购买五险一金，(养老保险、医疗保险、失业保险、工伤保险、生育保险和住房公积金)保障每一位员工无忧无虑的工作; 4、每天7.5小时工作时长，加班提供补贴和丰盛的晚餐;依法享有国家规定的各种法定假日，入职满一年享有5天带薪年假，另外还有带薪婚假、产假、病假、丧假等; 5、只要你足够优秀，踏实肯干。各种优厚的奖金等你拿:销售精英奖、爆款奖、全勤奖、优秀团队外国旅游等; 请输入您公司的名字
亚马逊回信邮件模板
亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear---- Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear---- Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
亚马逊英文客服回复
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定 售前邮件注意事项： 1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店 铺产品的信息回答。 For example, Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email. Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting. 2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的大 小的处理。 售中工作 首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z, 以及差评。 售后邮件回复 1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免客 户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。 处理return request 客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。 具体模板如下： 让买家拍照片： Dear customer, I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation. 由于产品的质量问题，给买家部门补偿 Dear customer, I apologize for the quality problem of the product due to shipping carrier’s carefulness during the
【精品文档】2018-2019亚马逊邀评邮件模板(1页)word简历模板【精品doc】
李逍遥 亚马逊邀评邮件模板 个人资料 自我评价 职业技能 奖项荣誉 项目经验 教育背景 兴趣爱好 R E S U E M 我为人友善、真诚、做事细致、专注，有很强的 责任心，学习能力与适应能力强，喜欢与他人交 谈，热爱生活性格标签是认真，有着沉静内敛， 善于思考和研究的特质，文字功底扎实，文字编 辑、把关、策划能力强。 出生年月：1990/12/8 手机：1381234567 邮箱：123456@https://www.360docs.net/doc/6112439472.html, 地址：北京 微信：xxxxxx 期望薪资：8K JQUERY HTML/CSS PHOTOSHOP JAVASCRIPT TOMCAT MYSQL 1.大学一直担任班长，荣获“优秀班干”。 2.在校园创业者协会担任“宣传部长” 。 3.2011荣获第四届全国大学生广告艺术设计 大赛江西赛区平三等奖。4.校园文化节微博评选大赛中获 “十大美友”奖。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 2015.03-2015.06 上海某互联网科技公司 网络部 jdk+tomcat+spring+hibernate+struts2本系统采用SSH 架构，Mysql 数据库。 主要负责贷项目功能的维护以及项目页面的重新设计和编写。 策划杂志内容，召开编辑会议，分配工作任务，撰写刊首文按照时间周期催稿，审稿， 修改稿件，将完稿交与研究会秘书长审阅与印刷厂商谈印刷事宜，检查样本，督促印刷厂按时按量完成印刷, 督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷 本简历模板适用于 亚马逊邀评邮件模板 本模板90%文字图片均可修改，推荐使用！
18封最全亚马逊站内信邮件模板
1.亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 2. 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 3.先填单,漏发货后，向客人解释的邮件模板 Dear ___, Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem. We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund. Waiting for your reply. Any inconvenience hope your kind understanding. Best regards 4. 产品发货后，客户提出要换货的回信邮件模板 Dear ___, Thanks for contact with us. Sorry to tell you that the item have been dispatched, and we can't change it for you now . We knew you receive it and it is not suitable for you. To express our apologize, we provide few suggestion following by: 1.We will arrange a suitable replacement for you for free 2.We can refund full price for you. Which one do you prefer?
亚马逊客服回复模板
竭诚为您提供优质文档/双击可除亚马逊客服回复模板 篇一：亚马逊各类邮件回复模板二 亚马逊各类邮件回复模板二 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮 件模板 dear— thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting. wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid. wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthes izeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.
waitingforyourreply. anyinconveniencehopeyourkindunderstanding. bestregards 亚马逊的商品被跟卖，发警告信的邮件模板 hello, wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting. ifyoudonotcomplywiththesedemands,wewillhavenonotice https://www.360docs.net/doc/6112439472.html,sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s. pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon. 客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板
亚马逊订单回信邮件模板大全
亚马逊订单回信邮件模板大全 亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear Thank you so much for your great support on us. We have received your order of “把订单复制进去”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards
亚马逊卖家发错地址邮件模板 Dear Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
亚马逊常用英语
买家投诉有问题，首先需要买家提供证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheIf it is really our quality issue, the refund or new replacement will be availablLooking forward to hearing from you soon.Best regards！walker 若是因为没达到买家期望值，不是质量问题 Dear friend Thanks for your pictures. After reviewing the pictures, we found that it is under our specifications. The swe are sorry that you don't like it, in order to showing my apologies, would we gBest regards！walker 若是质量问题,询盘客户要退款还是重新发送 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Would you like to refund or new replBest regards！walker 若是质量问题，需要重新发送 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will send you a new one for rBest regards！walker 若是质量问题，需要退款 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will issue the refund for youBest regards！walker 针对尺码的问题 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheLooking forward to hearing from you soon.Best regards,walker 若是质量问题,不影响使用，刺绣问题（针对服装） Dear friend Thanks for your picutres. We are sorry that this is our quality issue, but could you please kindly help us If it is workable for you, we will give you the $$$ as the compensation.Looking forward to hearing from you soon.Best regards,walker 若是质量问题,不影响使用 Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, could we give you a good discount or send you aBest regards, 若是质量问题,不影响使用Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, we glad to give you the $2 as the compensation.our product is so cheap that we really have no profit. hope you can understand usLooking forward to hearing from you soon.Best regards,walker 若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are In order to showing my apologies, could we give you a good discount or send you awalker 若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are Due to current situation, In order to showing my apologies, we are happy to offerHowever, some friends will accept the second plan that we send you a new one withHope you consider it .Please comment.Thank you!Best Regardswalker
14种亚马逊英文邮件回信
1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 3、亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us.
亚马逊各类邮件回复模板
客户订购多种产品，卖家发邮件确认产品订单 Dear buyer， Thank you so much for your great support on us. We have received your order of “XXXXXX”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 客户因订购的商品大小不合适导致退货 Dear buyer， Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？
史上最全亚马逊邮件模板
亚马逊常用模板 亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated.
亚马逊申诉邮件模板大全
很多同学遇到卖仿品假货，给亚马逊关店的，今天我们有个模板分享给大家，这样写的成功案列目前已经产生，当然，还是少数。。。 友善提示：请勿直接摘抄，直接模仿，只是提供模板和申请思路。不承担任何意外情况。 亲爱的卖家支持 今天我收到亚马逊的通知，说因为出售假冒产品而取消了我的销售权，我立即查询了亚马逊说的几个产品。 首先作为一名刚在亚马逊上销售没多久的卖家，我们缺乏对亚马逊规则的认知，没有认真去了解亚马逊的规则和违禁品。其次，在亚马逊提出的几个产品里，我并不知道这个是一个品牌产品，对于这一点我感到很抱歉，我已经删除了亚马逊提出的几个产品，并永久不会再次销售。 通过对我的店铺指标以及客户反馈，我认为亚马逊应该能够认识到我们是一家服务良好，产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。 如果恢复我的销售权，我后期销售计划如下： 1：首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。2：我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品，一旦发现将立即删除，并永久不会再次出售。 3：我会检查我所有卖出的产品，如果客户反映任何不满意或者产品问题，我将在12小时内为他们解决问题。
4：对于后期出售的新产品，如果有不确定的信息，我会立即咨询亚马逊，不会盲目任意的去销售。 以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作 期待你的回复 最真挚的问候 杰森 Dear Amazon seller support, Thank you for your concern of our account. We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings.Firstly we are very sorry about our ignorance,we are new to Amazon selling,we are lacking of the rules and policies when sell on your platform.Secondly, as the items of Amazon seller performance stated,we did not know this product is with its own brand,to this point we acknowledge it is our fault.We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us?We provided customer both good products and customer service.We never got a claim or negative feedback.Hope Amazon can look through to it. If you can give us a chance,we will do as follows: 1.Absolutely,we will see through all the policies and rules about selling on your platform. 2.We will check the listings in our account to see if there has some which do not meet your requirements,if it does,we will fix it immediately. 3.We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within12h in favor of the customer's right. 4.If any selling questions,we will consult Amazon for help. Sincerely,we write this.We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration,and to us,there is a hope,a new chance for us! Look forward to receive your reply. Best regards 店铺名