接待英语
前台：
--Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗?
--Do you have an appointment? 您欲约了吗?
--May I have your name? 请问您的姓名?
--Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空.
--After you. 您先请.
--Would you like drink tea or coffee? 您想喝点什么茶还是咖啡?
--Would you give me your businese card? 我能看看您的名片吗?
--May I tell him what you wish to see him about? 您找他什么事我能转告吗?
--Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了.
--I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满.
--Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他?
--Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？
--Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。--It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。
--Can I get some coins? 我可以兑换几枚硬币吗？
--Sure. How many do you need? 当然可以，你想兑换几枚？
--Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。今天有到访吗？有几个？
Do we have visited clients today? How many?
谁/哪个部门预约的？
Who made the appointment? Which department made the appointment?
有咨询电话吗？
Are there any consulting phones?
都是通过什么渠道来的？
How do they know our school?
怎么样，都能来吗？效果好吗？
Will they come? How is the effect?
今天有什么事情吗？
What shall we do today? What’s going on？What’s up? What’s happening?
还有什么事情吗？
Anything else?
一会XX上去替你们，咱们开会。
XX will cover you after a while, and we will have a meeting.
请转告XX接下电话：
Plesea tell XX to answer the phone.
请转告XX现在来我办公室：
Please tell XX come to my office now.
报表做好了吗？
Is the report done?
周报表：
Weekly Report
月报表：
Monthly Report
XX来了吗？
Is XX available now?
明天XX什么班？
What’s XX ‘s worktime tomorrow?
我在外面，等回去再说。
I am outside now. I will handle it when I am back.
我要出去一下：
I will take a few minutes off.
一会儿我上去：
I will go upstairs after a while.
电子商务：
总咨询：
Calls Received
有效咨询：
Effective / Successful calls
网络总到访：
Visitors from the internet
未预约：
Unregistered Vistors
英语培训机构前台接待来访客户用语-英文版■英语培训机构前台接待来访客户用语-英文版词汇management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveller's cheque 旅行支票
pay (动)付
款
fill (动)填写
administration 管理、经营note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处luggage label 行李标签overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■英语培训机构前台
接待来访客户用语-英文版电讯服务
operator 电话员
house phone
内部电话special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
send a telegram(cable) 发电报
long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special despatch 专电
registered fee 挂号邮资
postcard 明信片
■英语培训机构前台接待来访客户用语-英文版客房设备、用品escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall_plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧cushion 靠垫，垫子
socket 插座，插口
sitting_room 起居室
voltage 电压floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
英语培训机构前台接待来访客户用语-英文版酒店前台常用英语（一）一．英语培训机构前台接待来访客户用语-英文版概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让
人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英
语
正式英语
What’s your name?
May I have your name?
您贵
姓？
请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶
吗？请问您想喝茶吗？
Over here, please.
Could you come this way please?
这边
请。请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。可以说“just a moment, please. I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.英语培训机构前台接待来访客户用语-英文版基本待客英语
（一）英语培训机构前台接待来访客户用语-英文版在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2．麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to visit Kunshan?
请问您想要何时参观昆山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．英语培训机构前台接待来访客户用语-英文版在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7．当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说
“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key ？
不好意思，先生，您是说您丢了房间的钥匙？
英语培训机构前台接待来访客户用语-英文版电话英语的应对
1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations .
这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.
不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
三．英语培训机构前台接待来访客户用语-英文版柜台服务
B=行李服务员（Bellman）C=服务员(Clerk) H=客房服务员（Housekeeping）
BC=领班（Bell Captain）G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to China-trust Hotel.
小姐，晚安。欢迎光临中信酒店。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by th e post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B+: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
英语培训机构前台接待来访客户用语-英文版欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you .
很高兴见到您。
3、How are you?
您好吗？
Fine , Thanks . And you ?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
电话用语：
8、**hotel , front desk . Can I help you?
**饭店，前厅。您找谁？
9、Sorry , I’ve dialed the wrong number .
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry , he is not in at the moment .
对不起，他现在不在。
Would you like to leave a message ?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
祝贺语：
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
英语培训机构前台接待来访客户用语-英文版答谢和答应语: 19、Thank you (very much) .
谢谢您（非常感谢）。
20、Thank you for your advice (information , help)
感谢您的忠告（信息、帮助）。
21、It’s very kind of you .
谢谢，您真客气。
22、You are welcome .
不用谢。
23、Not at all.
不用谢。
Don’t mention it .
不用谢。
24、It’s my pleasure .
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .
乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I’m sorry .
很抱歉。
28、Excuse me .
对不起。
29、I’m sorry ,It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting .对不起，让您久等了。
31、Sorry to interrupt you .
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
英语培训机构前台接待来访客户用语-英文版征询语：36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you .
我能为您干点什么？
38、Is there anything I can do for you ?
有什么能为您效劳的吗？
39、Just a moment , please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course .
当然可以。
英语培训机构前台接待来访客户用语-英文版指路用语: 41、Go upstairs/downstairs.
上楼/下楼。
42、It’s on the second (third) floor .
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way ,please.
请这边走
Turn left /right.
往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头。
英语培训机构前台接待来访客户用语-英文版提醒用语：47、Mind/(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don’t leave anything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Please don’t smoke here.
请不要在这边抽烟。
英语培训机构前台接待来访客户用语-英文版告别语：53、Goodbye.
再见。
54、See you late.
再见。
55、Good night .
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
英语培训机构前台接待来访客户用语-英文版前厅：
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
英语培训机构前台接待来访客户用语-英文版客房部
6、Housekeeping .May I come in?
客房服务员，我可以进来吗？
7、
Leave your laundry in the laundry in the laundry bag behind the bathroom d oor.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment ,madam. I’ll bring them to you right away .
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor , ……)
我给您请电工（大夫……）。
英语培训机构前台接待来访客户用语-英文版餐饮部：
11、Sit down , please .Here is the menu.
请坐，给您菜单，先生。
May I take your order ,sir?
您要点菜吗？
12、What would you like to have ,coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的帐单，请签字。
英语培训机构前台接待来访客户用语-英文版销售用语：1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
公关用语：
6、May I introduce myself?
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I 'm ***, what should I call you, please? 欢迎光临海悦酒店。我是*** ，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/ 女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫*** ，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I ' ll help you with the check-in
procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I ' ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/ 女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ 6. Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now
餐厅服务英语-接待客人
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could y ou follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right? G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
常用的英语接待口语
常用的英语接待口语，不管你进不进外企都一定要看看… 询问访客身份：May I have your name, please?请问您贵姓？What co mpany are you from?您是哪个公司的？Could you tell me what compa ny you are representing?能告诉我您代表什么公司吗？ 如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ 询问是否预约，来访目的？Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？And ca n I ask what you wish to see him about?我能问一下您要见他有何事吗？ 让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下 稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带 客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is ex pecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。 Would you come this way, please?请随我这边来。 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your busine ss is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再 和你联系。请留下你的名片好吗？ 一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我 最好还是我领你去，以免你迷路。 接待（2） 在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？The ceremon y will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his beha lf.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有 什么地方你想去看看？What would you like to do this morning?There is no thing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？Have you
机场接待客人常用英语口语对话-)
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
接待英语100句
接待英语100句欢迎和问候语： 1.Good morning/afternoon/evening , sir/madam. 早上（下午、晚上）好，先生（夫人）。 2.－How do you do? －您好！（初次见面） －How do you do? －您好！ Glad to meet you . 很高兴见到您。 3.How are you? 您好吗？ Fine , Thanks . And you ? 很好，谢谢。您好吗？ 4.Welcome to our hotel/restaurant/shop. 欢迎到我们宾馆（餐厅、商店）来。 5.Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7.Have a good time! 祝您过得愉快！ 电话用语： 8.Donsen Hotel , Front Desk . Can I help you? 东胜大厦，前厅。您找谁？
9.Sorry , I’ve dialed the wrong number . 对不起，我拨错号了。 10.－May I speak to your general manager? －能和你们总经理说话吗？ －Speaking. －我就是。 11.Sorry , he is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12.Pardon？ 对不起，请再说一遍，好吗？ I beg your pardon？ 对不起，请再说一遍，好吗？ 祝贺语： 13.Congratulations! 祝贺您！ 14.Happy birthday! 生日快乐！ 15.Happy new year! 新年快乐！ 16.Merry Christmas! 圣诞快乐！ 17.Have a nice holiday! 假日快乐！ 18.Wish you every success! 祝您成功！ 答谢和答应语: 19.Thank you (very much) . 谢谢您（非常感谢）。
前厅服务英语口语测试题
前厅服务英语口语测试题（1） 一、朗读下列句子： 1、Please call a taxi for me. 2、It will take about fifty minutes to go to the airport.. 3、This is the Brief Introduction of the Hotel . 4、Leave the luggage out of the door, please . 二、将下列句子译成中文： 1、I’m sorry, we have not shuttle bus to the railway station . 2、I will take the staff’s lift . 3、Is there anything else I can do for you ? 4、Excuse me, have you checked out already ? 三、回答提问； 1.Is there a bar in your hotel? 2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then? 前厅服务英语口语测试题（2） 一、朗读下列句子： 1、No parking here, sir, please drive your car to the parking lot .
[外贸英语]展会接待常用英语口语集锦
[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1．What’s the size 多大尺寸？ 90X90 (Ninety by ninety) 九十乘九十。 2．What’s the CMB 体积多大？ 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s th e bestlast price 最低价是多少？ ￥2.5 (Two point five)] 两块五。 4．How many designs 有几个款式？ 3 designs . 三个款式。 5．How many colors 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN 一箱装多少件？ 12 dozen, 144pcs. 12打，144件一箱。 7．When shall we deliver 什么时候交货？ 8．Where shall we deliver 货送到什么地方？ 9．30% deposit. 付30%的订金。 10．Only one sample here. We can’t give you. 只有一个样品，不能给你。 11．Too expensivemuch. 太贵了。 12. Any discount 有折扣吗？ 13．Cheaper 可以便宜一点吗？ 14．Show me this! 这个拿下来看看。
15．Good quality or ordinary quality 质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set. 一套4个。 18．What’s the minimum quantity 最小起订量是多少？ 19．At least 1 CTN.。 至少一箱件 20．There’s minimum quantity. 有最小起订量。 21．Can they be mixed 可以混装吗？ 22．Mixed packing. 混装。 23．Just a moment. Let me check. 稍等，让我查一下。 24．Same pricesize. 一样的价格尺寸。 25．I will come again tomorrow. 我明天再来。 26．Where are you from? 你是什么地方人？ 27．What’s your name? 你叫什么？ 28．May I have your card? 名片给一张，可以吗？ 29．Card,please. 名片。 30．Stapler,please. 订书机。 31．Calculator,please. 计算器。 32．Adhesive tape,please. 胶带。 33．Here’s our catalogue. 这是我们的目录。 34．Here’s my card. 这是我的名片。 35．Your card, please.
接待常用英语
接待常用英语 1.Greetings 打招呼 How do you do? 您好。 ——How do you do? 您好。 Nice to meet you. 见到您真高兴。 Good morning. 早上好。 ——Good morning. 早上好。 Good afternoon. 下午好 ——Good afternoon. 下午好 Good evening. 晚上好。 ——Good evening. 晚上好。 Notes ： (1) Hello. 招呼用语，语气较随便。 (2) How do you do？不是疑问句，而是初次相识时致意的用语，意为“您好”。对方也说How do you do？作为相应的致意。这是很正式的招呼用语。 (3) Nice to meet you.初次认识一个人，常用这句套语。 (4) Good morning. Good afternoon. 和 Good evening. 都是招呼用语，往往用于比较客气的场合。 2. Getting Acquainted 相识 Allow me to introduce myself. 请让我自我介绍一下。 My name is_____，the director of the tea museum. 我叫_______,是茶博的馆长。 Excuse me，but may I ask your name？对不起，请问尊姓大名？ Welcome to Hangzhou. 欢迎您到杭州来。 Is this your first visit to China? 这是您第一次来中国吗？ Are you British？您是英国人吗？ How long are you going to stay here? 您打算在这儿住多久？ Please sit down and make yourself at home. 请坐，别拘束。 We hope you’ll have a good time in our museum. 希望您在博物馆参观愉快。 We hope you’ll enjoy your visit here. 祝您在这儿过得愉快。 I know a little English, but not much. 我懂一点英语，但不多。 I’m sorry, I didn’t quite catch what you said. 对不起，您讲的话我没听清。 Could you speak a little slower, please? 请稍微讲慢点。 It’s a nice day, isn’t it? 天气真好，是不是? How do you like the weather here? 您觉得这儿的天气怎么样？ Have you done any sightseeing yet? 您游览过了吗？ Would you mind waiting a moment, please? 请等一等 Any comments and suggestions are welcome. 请提宝贵意见。 You are welcome. 不必客气。 Notes:
接待外国客户常用的商务英语
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
前台接待常用英语
前台： --Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗? --Do you have an appointment? 您欲约了吗? --May I have your name? 请问您的姓名? --Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空. --After you. 您先请. --Would you like drink tea or coffee? 您想喝点什么茶还是咖啡? --Would you give me your businese card? 我能看看您的名片吗? --May I tell him what you wish to see him about? 您找他什么事我能转告吗? --Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了. --I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满. --Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他? --Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？ --Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。 --It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。 --Can I get some coins? 我可以兑换几枚硬币吗？ --Sure. How many do you need? 当然可以，你想兑换几枚？ --Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。 今天有到访吗？有几个？Do we have visited clients today? How many? 谁/哪个部门预约的？Who made the appointment? Which department made the appointment? 有咨询电话吗？Are there any consulting phones? 都是通过什么渠道来的？How do they know our school? 怎么样，都能来吗？效果好吗？Will they come? How is the effect? 今天有什么事情吗？What shall we do today? What’s going on？What’s up? What’s happening? 还有什么事情吗？Anything else? 一会XX上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.
酒店前台接待常用英语
酒店前台接待常用英语The final revision was on November 23, 2020
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ I ~ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。1．自己要做什么事时，就使用May I ~ May I have your name, please 请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please 请您填写这张表格好吗 Could you write that down, please 请您写下来好吗
Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗 ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to visit Foshan 请问您想要何时参观佛山 When would you like to have lunch 请问您想在哪里用餐 What time would you like to eat 请问您想何时用餐
酒店宾馆前台接待常用英语对话
酒店宾馆前台接待常用英语对话 1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。 2．What’s the price difference？两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。 5．How long will you be staying？您打算住多久？ 6．We’ll be leaving Sunday morning．我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。 8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？请问房费多少？ 11．The current rate is＄ 50 per night．现行房费是50美元一天。 12． What services e with that？这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。 14． By the way， I’d like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。 15．Wele to our hotel．欢迎光临。 16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。 18．The Reception Desk is straight ahead．接待处就在前面。 19．After you， please．你先请。
外事接待常用的英语口语(礼物篇)
外事接待常用的英语口语（礼物篇） 外事接待常用的英语口语有哪些呢？小编总结了一些，希望对大家有所帮助。 Mr. Taylor has invited me to a dinner party tonight. 泰勒先生 邀请我今天晚上去参加一个晚餐会。I have no idea about what I should bring. 我不知道我该带什么东西好。In fact , it is absolutely unnecessary for you to bring anything. 事实上，你完全不用带什么东西。But I don't feel good if I go empty-handed. 但是如果我空手去我觉得不太好。If you insist on brining something, it should be a small ,inexpensive item, such as a toy for his son, or some flowers for his wife, etc...如果你坚持要带点什么，也应该是一些小的、便宜的东西，比如，给他儿子带个玩具，或者给他妻子带些鲜花等等Since we're going to have a get-together ,so I prefer to bring some food.因为我们打算搞个聚会，所以我还是带点吃的东西吧。I've got an idea. 我有个主意What's that? 什么主意？Since Mr.Taylor likes Chinese food very much ,so you can cook a Chinese dish and bring it.既然泰勒先生喜欢中国食物，这样你就可做一道中国菜带去。Or you can bring something to drink. 或者带一点什么喝的东西。That's a wonderful idea. 这个主意真不错And I was told that Mrs.Taylor is especially intersted in traditional Chinese
接待外国人的英语口语(精)
询问访客身份: May I have your name, please?请问您贵姓?What company are you from?您是哪个公司的? Could you tell me what company you are representing?能告诉我您代表什么公司吗? 如果碰到了老朋友可以说: What brings you here?是什么风把你吹来了? 询问是否预约,来访目的? Do you have an appointment?约好了吗?Would you give me your business card?请给我您的名片好吗? And can I ask what you wish to see him about?我能问一下您要见他有何事吗? 让客人稍候片刻: I'll see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 给客人倒茶,礼貌待客: Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶?要什么样的咖啡?(是否加奶或糖 带客人去见经理: Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐,琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。 Would you come this way, please?请随我这边来。 婉言拒绝客人来访: Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着,请问您的事情很紧急吗? He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗? 一定要为自己争取机会: I'll take just a few minutes of his time.我只要占用他几分钟的时间。 I'd prefer to explain that to him directly.我想我最好还是我领你去,以免你迷路。 接待(2 在上一次,你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了:安排各种活动: The tea party begins at 7 o'clock.茶话会在7点开始。How's the party, Mr. Taylor?晚会如何,TAYLOR先生? The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会,因此由我代表他讲话。