商务英语写作ppt

chapter5
Patterns and Substitutions
1.The quality of the goods shipped against our order No. 9823 has been found not in conformity with the agreed specification.我们发现，根据我方第9823号订单运来的货物质量与议定规格不符。
2.2. On comparing the goods received, we were surprised to find that they
*are not the same as your sample.
*are not up to the sample we received from you.
*do not agree with the original patterns.
*have not turned out to our satisfaction.
3. Upon examination, we found that
*several bales were seriously damaged owing to negligent packing.
*16 boxes were split open.
*you have sent us a substitute article instead of what we ordered.
4. We much regret that we have to complain about the way in which the consignment just received has been packed.来货刚刚收到，但我们对这批货的包装不得不提出投诉，深感遗憾。
5. We have examined the goods duly received and found
*the packing was soaked.
*half the goods broken (torn, beyond repair, unusable, unsaleable)
*Case No. 3 & No. 6 are broken and their contents badly damaged.
*35 pieces were missing the rest unfit for use.
6. We very much regret to point out that a shortage in weight of 430 lbs. was noticed when the food arrived.我们遗憾地指出，食物到达时发现短重430磅。
7. After inspection, we found that
*your shipment of our order No.123 was short in weight.
*there is a shortage of 535 kilos, though the packing remains intact.
*Case No. 32 only contains 25 toy cars instead of 55 on the packing list.
8. We have to inform you that the DVD sets we ordered from you last month have not arrived here, nor have we heard anything from you concerning the shipment
我们不得不通知你方，上月我们所订购的DVD机尚未到货，亦未收到你方关于发货的任何消息。
9. In view of this, we have no other choice but to return the faulty sets to you and must ask you to replace them.鉴于这种情况，我们只好将有缺陷的几套退回，请务必予以调换。
10. Under these circumstances, we
*have to return the goods to you at your expenses.
*request you to dispatch a duplicate shipment within one month.
*are sending you a list of the inferior goods for your replacement.
*shall hold the goods at your disposal pending your reply.
11. It is clear, however, that we are entitled to some compensation, and we should be glad to hear of the allowance you prepare to make to meet the case.
然而，我公司享有要求赔偿的权利，我们希望了解你方准备给予的补偿金额，以解决此事。
12.Our customers say that they would oblige us by retaining these goods
*if you will reduce the price, say, by 15%.
*at a reduction of 12% on the invoice amount.
*if you can allow us a 5% compensation
oblige:to do a service or favor for 施恩惠于，帮助e.g. They obliged us by arriving early.他们很早就到，可算帮了我们一个大忙。
13. We are compelled, th

erefore, to
*lodge claims on the shipment ex S.S. “Kunlun” as follows:
*make a claim against you for USD 70,000.
*request you to make up for the loss of USD 234,152 we sustained.
ex S.S. “Kunlun”:意为“由‘昆仑’号轮船装运”。ex表示由······船装运，per 指由······船装运出口。S.S. 为steamship的缩写。
14.claim:to lodge / file / enter / make / raise a claim against / with sb. on a certain shipment for a certain reason for amount of money 对某批发货由于某种理由向某人提出索赔金额
e.g.
Buyers have lodged a claim on this shipment for RMB 10,500 yuan for short weight.
由于重量不足，买方对这批货索赔人民币10,500元。
We have already raised a claim against the insurance company for $3,100 for damage in transit.
因货物运输中受损，我们已向保险公司提出要求赔偿3,100美元。
15.Practice:假设你公司从 Brother Industries, Ltd.公司购买了2,000台XL-2600 型缝纫机。货到后发现其中78台严重损坏，检验报告表明该破损是由包装不当所致。现写信给卖方要求对方换货，并补偿人民币4,500元。
Dear Sirs:
We duly received 200 bags of Granulated Sugar you sent us, but regret to find on examination that 5 of them were in a very damaged condition, being apparently injured by seawater. We shall therefore be glad if you will look into the matter, and let us know what you propose to do.
Yours sincerely,
https://www.360docs.net/doc/6c12779889.html,eful sentences:
*We regret to inform you that the goods are not in accordance with your samples
*The quality is not equal to the sample.
*We shall be glad to have your explanation of this discrepancy(xia ci) in the quality, and also to know what you purpose to do in the matter
*We find every case weights short (shows a shortage in weight).
*Owing to negligent packing, several of them were damaged to such an extent that we were compelled to dispose of them at greatly reduced prices.
*We are sorry to say that we are dissatisfied with the state of the goods.
*The inconvenience thus caused is very great, and I hold the owners responsible for any loss which may accrue through this delay.