餐饮服务英语
Module One Making a Reservation (预定座位)
Section A: Words of Food and Drinks
Drills：
--What fruit do you have?
--We have apples. We have apples and pears. We have apples, pears and lemons…
Section B: Everyday Conversation
(W=Waiter/Waitress; C=Caller)
W: Hello. This is Chinese Restaurant. May I help you?
C: Yes. I’d like to reserve a table for tonight, please.
W: Certainly, sir. For how many people, please?
C: Six.
W: At what time can we expect you?
C: Oh, at 7:00 tonight.
W: OK. A table for six at 7 tonight. May I have your name and telephone number, please?
C: Sure. It’s Jackie Chan and my number is 5858598.
W: I’ve got it. Thank you.
C: OK. See you tonight.
W: See you tonight.
Module Two Welcome (迎宾)
Section A: Useful expressions
Section B: Practical dialogues
(HW=Head Waiter/Waitress; G=Guest)
Dialogue 1
(招呼客人入座)
HW: Good afternoon, sir. Welcome to Chinese Restaurant.
G: Thanks.
HW: Do you have a reservation?
G: No.
HW: Well, how many persons (are there) in your party, please?
G: Table for four, please.
HW: Where would you prefer to sit?
G: Well, by the window, please.
HW: OK. I’ll show you to your table. This way, please. (领到某个桌子前) Is this fine?
G: OK. That’ll be fine.
HW: Please take a seat, sir.
G: Thanks.
HW: A waiter/waitress will come to take your order. Just a moment, please. Dialogue 2
(客满时如何处理)
HW: Good afternoon, sir. Welcome to Chinese Restaurant.
G: Thanks.
HW: Have you made a reservation?
G: No.
HW: I’m sorry, sir. We’re full now. Would you mind waiting for a while? G: How long shall we wait?
HW: Just a while, sir.
G: OK.
HW: Thanks for your understanding.
Module Three Order-taking (点菜)
(一)询问是否可以点菜
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
W: Good afternoon, sir. Here’s the menu. May I take your order now? G: Yes. But I don’t know much about Chinese food. What’s your recommendation?
W: Well, we have…; and today’s specials are Sliced Chicken in Wine, Black Mushroom Soup and…
G: OK. I’d like Sliced Chicken in Wine and Black Mushroom Soup with this and this to follow.
W: Certainly, sir. Would you like large or small portions?
G: I think the small portions will be enough.
W: Would you like rice with your meal?
G: No, thanks.
W: (Repeating the order) OK. Sliced Chicken in Wine and Black Mushroom Soup with … and… Thank you, sir. Just a moment, please.
Module Four Order-taking (点菜)
(二)推荐特色菜
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
W: Good evening, sir. Here’s the menu. May I take your order now?
G: Yes. But I don’t know much about Chinese food. Could you recommend something for us?
W: Well, special spicy chicken is our specialty. Would you like to have
a try?
G: OK. That’ll be fine. Thanks.
W: You’re welcome.
Module Five Order-taking (点菜)
(三)介绍饮品
Section A: Words of drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
W: Good evening, sir. Will you have some drinks?
G: Yes. But I don’t know what to drink. Could you recommend something for us?
W: Sure, sir. What about Fen wine? It really tastes good.
G: But I don’t want any alcoholic drinks. Have you got any soft drinks?
W: Yes. We’ve got kinds of soft drinks. What about Chinese tea?
G: Good idea!
Module Six Order-serving (上菜)
(一) 上菜、客人等得不耐烦时
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Waiter, I ordered my meal at least thirty minutes ago and it still hasn’t come. Why is it taking so long?服务员，我至少在30分钟前点的菜，到现在还没来。为什么要这么久？
W: I’m very sorry, sir. I’ll ch eck your order with the chef. 真对不起，先生。我会和主厨核对您点的菜。
G: Please do any hurry up! I’ve got an appointment in fifteen minutes.
请快一点！15分钟后我有个约会。
W: Just a moment, please. I’ll bring order at once.请稍等。我马上为您上菜。
(After a moment)
W: Your meal, sir. We’re very sorry for the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽搁了。请享用您的午餐。
Module Seven Order-serving (上菜)
(二) 说明菜肴
Section A: Words of food and drinks
1. wrap 打包
2. decoration // n. 装饰
3. edible / adj. 可食用的
4. taste / v. 尝起来；n. 味道
5. sweet been sauce 甜面酱
6. pancake / n. 薄煎饼
7. traditional / dish 传统菜肴
Section B: Useful expressions
1. Sichuan food is spicy and hot. 川菜很辛辣。
2. Cantonese food is a bit light. 粤菜偏清淡。
3. Beijing food is heavy and spicy. 京菜口味重、香料多。
4. Shanghai food is a bit oily and sweet. 上海菜有点油重而且偏甜。
5. This food is best while eaten hot. Please enjoy your meal. 这道
菜趁热吃最好。请您慢慢享用。
6. This leaf is for decoration only. It’s not edible.这叶子是用
来做装饰的，不能吃。
7. This is our traditional dish for the guest of honor. 这是我们为
贵宾准备的传统菜肴。
8. Please wrap the Beijing duck in the pancake with the spring onion
and the sweet bean sauce. 请将北京烤鸭同葱和甜面酱一起包在薄煎饼里。
9. Please have a try, sir. You’ll find the taste is good.先生，
请尝一口试试。您会发现味道很好。
10. This is the complete course. If you would like anything else, please call
me. 这是全部的菜。如果您还想要别的什么，请叫我。
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Waiter, what’s the name of this dish?服务员，这是什么菜？
W: Oh, it’s sautéed po rk with pepper and chili, a kind of Sichuan food.
It’s hot and spicy.哦，这是尖椒回锅肉，川菜的一种。有点辣。
Module Eight Order-serving (上菜)
(三) 上错菜
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Wait er, this isn’t what I ordered!服务员，这不是我点的菜。
W: I’m sorry, sir. What was your order?真对不起，先生。您点的是什么？G: I ordered the chicken curry, not the beef curry. 我点的是咖喱鸡肉，不是咖喱牛肉。
W: I see, sir. I’ll bring you some at once.我明白了，先生。马上给您送来。
(After a moment)
W: Your curry, sir. I’m very sorry for the mistake.您的咖喱，先生。
抱歉弄错了。
G: Yes, please be more careful in future. 嗯，今后当心一点。
W: I will, sir. I hope you enjoy your meal. 我会的，先生。请慢用。
Module Nine Order-serving (上菜)
(四) 客人抱怨食物
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Waiter, come here! The fish cooked here is just like this? 服务员，过来！你们做的鱼就是这样吗？。
W: What’s wrong with your fish, sir?先生，您的鱼怎么了？
G: This fish tastes as if it were caught a year ago. 这条鱼吃起来好像是一年前捞上来的。
W: Sorry, sir. It was really alive just now. Bu t if you don’t like it,
I can go and ask if we can change another one for you. 对不起，先生。
它刚才的确是条活鱼。不过如果你不喜欢，我可以去问一下我们是否可以重新给您做一条。
G: OK. That’s just what I want.好吧。这也正是我所想的。
Module Ten Order-serving (上菜)
(五) 席间服务
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
Dialogue 1
W: Excuse me, may I take your pl ate, Ma’am?打扰一下，夫人。可以拿走这个盘子吗？
G: Sure, go ahead, please. By the way, would you bring me some tooth-picker?
可以，拿走吧。对了，能给我拿点牙签吗？
W: OK. Just a moment, please. 好的，请稍等。
Dialogue 2
G: Excuse me, where is the restroom, please? 请问卫生间在哪儿？
W: Go straight to the en d and it’s just on your left.直走到尽头，您左手边就是。
G: Thanks a lot. 多谢。
W: You’re welcome.不用客气。
Module Ten Order-serving (上菜)
(五) 席间服务
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
Dialogue 1
W: Excuse me, may I take your plate, Ma’am?打扰一下，夫人。可以拿走这个盘子吗？
G: Sure, go ahead, please. By the way, would you bring me some tooth-picker?
可以，拿走吧。对了，能给我拿点牙签吗？
W: OK. Just a moment, please. 好的，请稍等。
Dialogue 2
G: Excuse me, where is the restroom, please? 请问卫生间在哪儿？
W: Go straight to the end and it’s just on your left.直走到尽头，您左手边就是。
G: Thanks a lot. 多谢。
W: You’re welcome. 不用客气。
Module Eleven Order-serving (上菜)
(六) 打包外带
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Waiter, please! 服务员！
W: Yes, sir. What can I do for you? 来了，先生。还要点什么吗？
G: Could we have a doggie bag? 请给我们打包好吗？
W: Certainly, sir. A moment, please. 当然可以，先生。请稍等。
(After a moment)
W: Excuse me, sir. Which would you like to take out? 打扰了，先生。打包哪些呀？
G: Well, this one and that one. 嗯，这个和那个。
W: I see, sir. 我知道了，先生。
Module Twelve Handling Accidents (处理意外)
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
A waiter was tripped over and spattered the drink on a guest’s pants. G: Waiter, do you think my pants enjoy your drink? 服务员，你是不是觉得我的裤子喜欢饮料？
W: Oh, I’m sorry, sir. It’s my fault. Let me get you a towel to dry it.
对不起，先生。这是我的错。我拿毛巾替您弄干。
G: You’re really careless, aren’t you?你真粗心，是不是？
W: Sorry again, sir. I’ll be careful next time.再次说声对不起，先生。
下次我一定小心。
G: Wish it won’t hap pen again. 但愿不再发生类似的事。
W: I promise, sir. 我保证，先生。
Module Thirteen Paying the Bill (买单)
(一)离店结账
Section A: Words of food and drinks
Section B: Useful expressions
Section C: Practical dialogues
(W=Waiter/Waitress; G=Guest)
G: Waiter, please! 服务员!
W: I’m coming, sir. Would you care for anything else? 来了，先生。还要点儿什么吗？
G: No, I’m full. Just the bill, please.不，我饱了。把账单给我就好。W: Right away! (A moment later)Excuse me, sir. Here’s your bill. It’s 1,000 RMB in all.即刻就到！打扰了，先生。这是您的账单。总共1000元。G: OK. Let me see. Well, I think there is a mistake in the bill. It’s over charged. 让我看一看。嗯，账单有错。多收钱了。
W: Sorry, I forgot to tell you, sir. The bill includes a 10% service charge.
抱歉，我忘了告诉您了，先生。账单包括了10%的服务费。
G: Oh, if so, that’s right.哦，要是这样就对了。
餐饮行业服务业英语口语大全—餐厅常用语
餐饮行业服务业英语口 语大全—餐厅常用语 This model paper was revised by LINDA on December 15, 2012.
1、What kind of food do you like 你喜欢哪一种菜 2、Do you like chinese food 你喜欢中国菜吗 3、What kind of food do you like,Chinese or American你喜欢吃什么菜，中式的还是美式的 4、Would you tell me the where the Chinese restaurant is 请你告诉我中国餐馆在哪里 5、Do you know where I can get a quick snack 你知道哪里有快餐可吃 6、What would you have dinner你要吃什么 7、What would you like order你要点些什么菜
8、Have you order yet你点过菜了吗 9、No ,not yet. I am waiting for a friend.I will order later.还没有，我在等一位朋友，稍后再点。 10、What would you recommend请你推荐一些好菜好吗 11、What's your today's special今天的特色菜是什么 12、I would like have something simple.我想吃些简单的东西。 13、What will you have for dessert你喜欢吃点什么点心 14、We are in a hurry.我们要赶时间。 15、Please rush your order.我们点的菜请快送来。 16、The beefsteak is very good today.今天的牛排很不错。 17、I will take the beefsteak.我就要份牛排。
最实用的餐饮英语口语大全
I Explanation(10) 1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式. 2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. ⅡWords 15分 餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish 特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine ⅢTranslate the fowling sentences into Chinese or English. (一)汉译英25分 1,您愿意坐在哪儿 Where would you like to sit 2,我想要柠檬茶. 1 would like tea with a slice of lemon,please. 3,我们各付各的 Let's go Dutch. 4,请问您对用餐还满意吗 Is everything all right with your meal 5,对不起,女士,您能告诉我您的房号并出示您的房卡吗 Excuse me.madam.May l have your room card (二)英译汉10分 1,Thank you very much.Have a nice evening. 非常感谢,祝您有个愉快的夜晚. 2,I'm sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible 对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗一有空 桌子我们就马上通知您. ⅣAnswer the following question in English.(20分) 中国的八大菜系是什么 Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine 2,中餐的烹调方法有哪些 烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roast V please introduce your Chinese restaurant to your guest.(10分) 餐厅服务英语口语竞赛试题(B) I Explanation(10) Banquet--宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的 仪式. Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务. ⅡTranslate the follwing Words into English(15分) 中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery 鲈鱼Perch 免税商店Duty Free Shop ⅢTranslate he following sentences into Chinese or English. i汉译英(25分)
餐饮服务英语对话
首先请尝试完成学习情境1：餐饮服务。为了方便你掌握本学习情境容，我们又将本学习情境分为六个子学习情境及其具体的任务： Model 1: Table Reservation 用餐预订服务 Model 2: Receiving the Guest in the Restaurant 接待客人用餐 Model 3: Taking orders 点菜 Model 4 Serving Dishes 上菜 Model 5 Serving at the Coffee Bar 咖啡吧服务 Model 6 Pay the bill 付账 Model 1:Table Reservation 用餐预订服务 技能要点 *1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room. 当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。 *2. Ask the guest about the information of the table reservation: 从客人那里获得下列用餐信息： The number of the persons. Atable in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number. 就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系或房号。 *3. Confirm. 确认。 *4. Express your expectation to the guests. 表达对客人的期盼。 用餐预订行业实用句 *1. 查看座位 Just a moment, please. I’ll check the availability for you.
西餐厅服务员常用英语口语 - 制度大全
西餐厅服务员常用英语口语-制度大全 西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉 麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里
餐厅服务英语 接待客人
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could you follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some? W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it. G: Oh, I see. I’d be glad to do that. W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.
【餐厅服务常用英语对话】餐厅服务员英语常用语
【餐厅服务常用英语对话】餐厅服务员英语常用语 对话教学是整个小学阶段英语学习中必不可少的组成部分,对话贯穿于教材和教师教学及学生学习的始终。精心收集了餐厅服务常用英语对话，供大家欣赏学习! Hugh is ordering a meal in a restaurant 休正在餐厅点餐 a few moments later? (过了一会儿) Emma： one sparkling water 埃玛：一份带汽的矿泉水。 Hugh： Thanks very much 休：谢谢! Emma： Are you ready to order?
埃玛：您现在可以点菜吗? Hugh： Yeah I think I am actually. Could I just have the soup to start please. 休：是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么? Emma： That's minestrone， is that all right sir? 埃玛：是意大利蔬菜汤，可以吗? Hugh： Yeah， that's fine， and for the main course could I have the chicken please? 休：可以。好的…至于主菜，请给我一份鸡肉，好吗? Emma： Chicken. 埃玛：…鸡肉…
Hugh： And just some vegetables and some boiled potatoes please 休：再来一点蔬菜和煮土豆。 Emma： Boiled potatoes， OK? 埃玛：…煮土豆。好的。 Hugh： Thanks very much. 休：谢谢! Emma： OK. 埃玛：好的。 A: What can I do for you, sir? 先生，您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么?
餐饮服务英语口语培训
餐饮服务英语口语培训 餐饮服务英语一 一. 讲课内容:餐厅服务基本用语 二. 讲课目的: 通过学习掌握餐饮服务的基本用语 三. 授课对象: 主要针对餐饮部员工 四. 讲课资源需求: 白板.白板笔.白板擦.桌椅 五. 讲课方式: 面授 六. 讲课内容: F&B基本服务用语 Unit One Reserving a table 订座 1. This is “The Lichang Seafood Restaurant”.Good morning. May I help you? 早上好,黎昌海鲜大酒楼,有什么可以帮您的. 2. How many persons ,please. 您几位呢? 3. I’m sorry we are booked out for this evening. 非常抱歉,我们的餐位今天晚上都已经定出去了. 4. When are the restaurant hours? 餐厅的营业时间是怎样的? 5. I prefer a table by the window. My wife loves the night view of Beijing. 我喜欢靠窗边的位置,我妻子喜欢看北京的夜景. 6.Thank you for calling, sir. We look forward to your visit. 谢谢您的来电,,先生,我们期望您的到来. Unit Two Receiving a guest引座 1. Have you got a reservation? 您有预定吗? 2. Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me? 哦,好的史密斯先生,我们一直等候着您的到来,请跟我来. 3. I haven’t got a reservation. Can I get a seat anyway? 我之前没有预定,还有座吗? Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 不好意思先生,我们已经客满了,您介意等一会儿吗? 4．I’m sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please? 不好意思,让您久等了先生/女士,现在有空位置了,请这边走. Unit Three Taking orders 点菜 1. Today we have chicken noodle. 今天有鸡肉面。 2. How do you like your roast beef, rare, medium or well done? 你们要的烤牛肉是半熟的，适中的，还是熟透的？
餐饮服务与管理课程说课稿
《餐饮服务与管理》课程说课稿 （长沙环境保护职业技术学院：张丽萍） 我是长沙环境保护职业技术学院酒店管理专业教师张丽萍，今天我要说课 的课程是《餐饮服务与管理》，我将自己任教以来的一些理念、实践向各位专家、老师汇报，请各位批评指教。 一、课程整体设计 （一）课程定位 1、课程性质与作用 《餐饮服务与管理》是高职酒店管理专业的专业核心课、专业技能课。本 课程主要是培养学生掌握餐饮业各部门服务与管理所需的知识和技能，让学生 胜任在酒店餐饮部门的高级服务和初、中级管理工作。 2、课程目标 本课程一方面注重知识性，培养学生的专业知识和管理理论；另一方面注 重实践性，培养学生的操作技能；同时注重理论与实践的结合，培养学生的应 变能力和创新能力。 （1）知识目标：在教学过程中使学生了解餐饮企业的组织架构及岗位职责，熟悉餐厅运行与管理的基本程序与方法。能熟练掌握餐厅服务各个环节的业务 知识与技能，如托盘、斟酒、摆台等；全面掌握中、西餐零点及宴会服务的程 序与标准；理解并基本掌握餐饮管理理论。 （2）能力目标：具备自我约束力，较强的岗位协调与人际沟通及处理突发问题的能力，具有较强的创新意识及较强的操作能力和基层管理能力。 （3）素质目标：通过本课程的教学，要使学生摒弃餐饮职业低人一等的观念，树立正确的人生观、价值观，逐步确立爱岗敬业，竭诚服务的职业理想； 将学生培养成“高素质的高级餐厅服务员”和“较高综合素质的初、中级餐饮 管理人员”。 3、与前后课程的联系 专业先修课程如：《饭店管理概论》、《饭店服务礼仪》、《饭店服务心理学》 等课程为本课程学习奠定了丰富的理论基础，本课程的学习又为学生毕业实习 从事餐饮岗位工作打下了坚实的理论和技能基石。 （二）课程设计 1、设计理念 本课程的开发与设计是建立在对餐饮行业人才需求和学生主要就业岗位群 的深入调查研究的基础上，采用“工学结合”的职业教育理念和基于餐饮工作 过程及典型工作任务的课程开发方法。 2、设计思路 （1）以餐饮职业活动为依据设计课程内容，以餐厅典型工作任务为基础设
餐饮服务英语
“ 神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库 餐饮服务——高等院校组 一、中译英 1.先生，早上好。欢迎光临我们饭店。 答案：Good morning, Sir. Welcome to our hotel. 2.女士，下午好。很高兴您来我们饭店。 答案：Good afternoon, Madam. Very glad to have you here. 3.很高兴又见到您，史密斯先生。 答案：It’s nice to see you again, Mr. Smith. 4.请这边走。 答案：This way, please. 5.我带您去您的餐桌，好吗？ 答案：Shall I show you to your table？ 6.您觉得这个会议室怎么样？ 答案：How do you like this conference room？ 7.请您在这里签字。 答案：Could you sign your name here, please? 8.对不起，我不明白这项收费。 答案：I’m sorry, but I don’t understand this item. 9.我为犯了这样一个粗心的错误向您道歉。 答案：I’m sorry for making such a careless mistake. 10.请看一下账单是否都对。 答案：Please have a look at it to see if everything is correct.
11.您怎么结账？用现金，信用卡还是旅游支票？ 答案：How will you be paying , in cash, by credit card or with a traveler’s check? 12.很抱歉给您带来不便。 答案：Sorry for the trouble. 13.我尽力去办。 答案：I’ll try my best. 14.我什么时候把您的早餐送到房间？ 答案：When should I send the breakfast to your room? 15.我可以给他电话留言吗？ 答案：May I leave a message on the phone？ 16.女士，您需要我给您打开窗户吗？ 答案：May I open the window for you, Ma’am? 17.抱歉，没有人接电话。 答案：I’m sorry, nobody answered. 18.早上好，宴会预订。请问有什么能为您服务的？ 答案：Good morning, Banquet reservation. Can I help you? 19.请问您的房间号是多少？ 答案：What’s your room number, please? 20.还需要点别的吗？ 答案：Would you like anything else？ 21.好的，我们马上送上去。 答案：OK, we’ll send it right up. 22.您想要点些什么，先生？ 答案：What would you like to have, Sir？ 23.谢谢您光临我们饭店。 答案：Thank you for coming to our hotel. 24.晚上好。欢迎光临本餐厅。 答案：Good evening. Welcome to our restaurant. 25.有的，先生。这边请。您想在哪儿就座？ 答案：Yes，Sir. This way, please. Where would you like to sit?
餐厅服务常用英语
餐厅服务常用语 1.G ood morning, Mr. / Ms. 早上好，先生/女士。 2.W elcome to our Hotel. 欢迎来到酒店。 3.H ow are you? 你好吗？ 4.N ice to meet you. 很高兴见到你。 5.H ave some tea please. 请用茶。 6.P lease take a seat. 请坐。 7.T hank you. 谢谢。 8.H appy New Year. 新年快乐。 9.Y ou are welcome. 不用客气。 10.How many people in your group? 请问你几位？ 11.This way, please. 这边请。 12.Please come with me. 请随我来。 13.Please wait a minute. 请稍等。 14.Excuse me. 打扰一下。 15.Enjoy your meal. 请慢用。 16.May I come in? 我可以进来吗？ 17.Is there anything wrong, sir/madam? 先生/女士，有事吗？(指不好的事情) 18.I am very sorry. 很对不起。 19.Can I help you. 我能帮到你吗？
20.I will call my manager. 我去叫我们的经理过来。 21.I will bring it right away. 我马上给你送过来。 22.I will check it for you. 我帮你查一下。 23.It is my pleasure. 这是我的荣幸。 24.Glad to be of service. 很高兴为你服务。 25.Please sign here. 请签名。 26.Have a nice stay. 祝你入住愉快。 27.Have a nice trip. 祝你旅途愉快。 28.Thank you for coming. 多谢光临。 29.Hope to see you again. 希望再见你。 30.Good-bye. 再见。 前厅部日常接待用语 1.W elcome to our hotel. 欢迎光临我们酒店。 2.H ow many nights will you stay? 你要住几个晚上？ 3.For which dates do you want to book the room? 你想预定哪几天的？ 4.W hat kinds of rooms do you want? 你想订哪种房间？
餐饮服务英语
F&B English Hand Book 餐饮部英语手册 一、Welcome and Greeting 欢迎和问候 1.Welcome to our lobby bar 欢迎光临大堂酒吧 2.Do you have any reservation? 请问您有预定吗? 3.Do you have any booking? 请问您有预定吗? 4.What your name, please? 请问您贵姓吗? 5. How many people are there in your party? 请问您一共有几位? 5.A table for two Please. 我要定张两个人的桌子 6.Would you like prefer smoking or non-smoking area? 请问您是喜欢吸烟区还是无烟区呢? 8. Non-smoking area 无烟区 9. Would you like the table by the window?
您需要靠窗的座位吗? 10. How about the table in the corner? 请问您座在角落的座位可以吗? 11 .How do you like the table here? 这张桌可以吗? 12. This is Fine 很好 13.I'd like to take a quiet table 我想要一张安静点的座位 14.I'll show you your table. 我带您去你的座位。 15.Please take a seat madam/sir. 您请坐。 16. A waiter will come and take your order. 马上会有服务生过来为您点单。 17. I'm sorry. I'm afraid all our tables are taken, sir/madam. 先生/女士，对不起，现在所有的座位都坐满了。18. Would you mind waiting until one is free? 您介意在这里稍等一会，直到有空位吗? 19. I'm afraid that table is reserved. 那个座位已经有预定了。 20. Would you mind waiting several minutes?
餐饮服务入门基础用语(英语)
餐饮服务用语 称谓（Addressing）： （1）（直接）Mr.（先生），Mrs.（太太），Ms.（女士，小姐），Miss（小姐），sir（先生），madam（女士、夫人），gentleman（先生），gentlemen（gentleman的复数），lady （女士），ladies（lady的复数），young lady（年轻的女士），young gentleman（年轻的先生） （间接）the lady with you（和您一起的女士），the gentleman with you（和您一起的先生），that lady（那位女士），that gentleman（那位先生） 问候（Greeting）： （2）Good morning/afternoon/evening，sir/madam! （早上好/下午好/晚上好，先生/夫人!） （3）How are you today，sir?（您好吗，先生?） 欢迎（Welcoming）： （4）Welcome to the Winter Flower/our restaurant.（欢迎光临冬之花/我们的餐厅。）（5）We're glad to see you again.（很高兴又见到您。） 询问/征询（Asking/inquiring）： （6）May I have your name，please?（可以告诉我您的名字吗?） （7）Your initials，please?（请告诉我您姓名的首字母。） （8）May I take your order now?（可以点菜了吗?） （9）May I have your signature here，sir?（请您在这里签名。〕 （10）May I know whom I'm talking to?（请问您是哪位?）（打电话时用） （11）May I be of（your）service，madam?（请让我为您服务，夫人。） （12）May I recommend our … to you，sir?（先生，我向您推荐……。） （13）How about a …?（……怎么样?） （14）Would you like me to book you a …?（为您预订……，可以吗？） （15）Would you like to sit by the window?（您喜欢坐窗边的位置吗？） （16）Would you like to have a cup of tea?（您来一杯茶吗？） （17）Is there any thing else I can do for you，madam?（夫人，您还有什么需要吗？）
餐饮服务业英语口语大全—餐厅常用语
1.What kind of food do you prefer？ 2.Do you like Chinese food？ 3.What kind of food do you like，Chinese or American？ 4.Would you tell me where the Chinese restaurant is ？ 5.Do you know where I can get a quick snack？ 6.What would you have for dinner？ 7.What would you like to order？ 8.Have you ordered yet？ 9.No，not yet，I am waiting for a friend.I will order later. 10.What would you recommend？ 11.What's your today’s special？ 12.I would like to have something simple. 13.What will you have for dessert？ 14.We are in a hurry. 15.Please rush your orders. 16.The beefsteak is very good today. 17.I will take the beefsteak. 18.How would you like to have beefsteak，well-done or rare？ 19.I would like my beefsteak well done. 20.How about a drink？ 21.Bottoms up！ 22.To your health！ 23.I ask you to join me in drinking to the health of Mr.Chen. 24.I ask you to join me in drinking to the future success of our cooperation
餐饮服务业英语口语大全 餐厅常用语
1、What kind of food do you like? 你喜欢哪一种菜？ 2、Do you like chinese food? 你喜欢中国菜吗？ 3、What kind of food do you like,Chinese or American？你喜欢吃什么菜，中式的还是美式的？ 4、Would you tell me the where the Chinese restaurant is? 请你告诉我中国餐馆在哪里？ 5、Do you know where I can get a quick snack? 你知道哪里有快餐可吃？ 6、What would you have dinner?你要吃什么？ 7、What would you like order?你要点些什么菜？ 8、Have you order yet?你点过菜了吗？ 9、No ,not yet. I am waiting for a friend.I will order later.还没有，我在等一位朋友，稍后再点。 10、What would you recommend?请你推荐一些好菜好吗？ 11、What's your today's special?今天的特色菜是什么？ 12、I would like have something simple.我想吃些简单的东西。 13、What will you have for dessert?你喜欢吃点什么点心？ 14、We are in a hurry.我们要赶时间。 15、Please rush your order.我们点的菜请快送来。 16、The beefsteak is very good today.今天的牛排很不错。 17、I will take the beefsteak.我就要份牛排。 18、How would you like to have beefsteak,well-done or rare?你喜欢的牛排是熟一些还是生的？ 19、I would like my beefsteak well-done.我要熟一点儿的牛排。 20、How about a drink?喝一杯怎样？ 21、Bottoms up!干杯！ 22、To your health.祝你健康！ 23、I ask you to join me in drinking to the health of Mr chen.请你跟我一起举杯祝陈先生健康。 24、I ask you to join me in drinking to the future success of our cooperation.请你跟我一起举杯预祝我们合作成功。 25、I am looking for a cheap place to eat.我要找个便宜的地方吃。 26、Is there a restaurant near here?这附近有餐馆吗？ 27、Can you recommend me a good restaurant?你能介绍一间好餐馆吗？ 28、Is there a restaurant in this town?在本镇有中国餐馆吗？ 29、Can you show me the a restaurant where they serve good food at reasonable prices?请你告诉我哪里有价钱公道而菜又好的餐馆好吗？ 30、How is service?服务怎么样？ 31、Could I have the menu please?请给我一从菜单好吗？ 32、Here is the menu.先生，菜单就在这儿。 33、Are you ready to order now.你现在就准备点菜吗？ 34、Where did you have dinner last night.昨晚你在什么地方吃饭的？ 35、Do you like chinese dishes.你喜欢中国菜吗？ 36、It's very dilicious.它的味道很好。 37、The food is too salty.菜太咸了。 38、I am thirsty.我口渴了。 39、Give me a glass of cold water,please.请给我一杯冷水。 40、I'm thirsty.我口渴了。 41、I don't feel like eating more.我不想再多吃了。
餐厅服务员英语用语
餐厅服务员英语用语
向其问好: Good morning/afternoon/evening. 我能为你做点什么? What can I do for you? 你们有几个人? How many people you are?(这句我不敢肯定完全正确, 只是以前和外国人这样说,他们能明白) 想尝试一下新产品...吗? We have new food now,do you want to have a try? 您的餐点金额为..元. The total is ....yuan.或者It costs ...元. 或者...yuan, thank you! 谢谢您的光临,再见. Thanks for your coming,see you next time. 这是餐厅嗫常用的英文对话!(中英对照的,可以看看:)
Head Waiter:Good evening,sir.Do you have a reservation,sir? Customer:I am afraid not. H.W:Just a moment,please. H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir? C:No,I don't mind. H.W:Here is the chair,sir. C:Thank you. H.W:I'm very sorry to have kept you waiting,sir. C:Okay?Thank you. H.W:This way,please. C:Thank you. 中文： 领班服务员：晚上好，先生，你有预订桌位吗，先生？ 顾客：我恐怕没有。 请等一会儿。 非常抱歉，我们现在客满了，你介意等10分钟吗？ 不，我不介意。 这里有椅子，先生。 谢谢你。 我很抱歉让你久等了，先生。
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a10%(ten percent)discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、 Thank you for your comments(compliment,suggestion s). 谢谢您给我们提的意见（赞扬、建议） 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips. 我们饭店是不收小费的。 16、It's our pleasure to serve our guests well.