餐饮服务英语对话
首先请尝试完成学习情境1：餐饮服务。为了方便你掌握本学习情境内容，我们又将本学习情境分为六个子学习情境及其具体的任务：
Model 1:
Table Reservation 用餐预订服务
Model 2:
Receiving the Guest in the Restaurant 接待客人用餐
Model 3:
Taking orders 点菜
Model 4
Serving Dishes 上菜
Model 5
Serving at the Coffee Bar 咖啡吧服务
Model 6
Pay the bill 付账
Model 1:Table Reservation 用餐预订服务
技能要点
*1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room.
当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。
*2. Ask the guest about the information of the table reservation:
从客人那里获得下列用餐信息：
The number of the persons. Atable in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number.
就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系电话号码或房号。
*3. Confirm.
确认。
*4. Express your expectation to the guests.
表达对客人的期盼。
用餐预订行业实用句
*1. 查看座位
Just a moment, please. I’ll check the availability for you.
请稍等，我来为您查查是否有空位。
*2. 座位已满
I’m afraid we’re fully booked for that time.
恐怕那个时间餐位已经订满了。
*3. 变更时间
Is it possible for you to change the time?
您是否可以换个时间呢？
*4. 座位选择
Would you like a table in the hall or in a private room?
您是喜欢大厅的餐台还是包间呢？
*5 预订押金
A deposit of $30 is required to secure your booking.
为了确保您的预订，您需要交30美元的押金。
*6. 桌位要求
And can I stand a chance of getting a table by the window?
您可以为我留一张靠窗的桌位吗？
*7. 询问要求
And special requirement?
有什么特别要求吗？
*8. 营业时间
I’m sorry, we’re not open on Saturdays.
对不起，我们周六不营业。
*9. 预订已满
I’m afraid that table is reserved for 8 p.m.
恐怕那张桌晚上8点已经预订了。
1.1⑴Table Reservation 餐桌预订
实用对话（Practical Dialogues）
Mr. Smith wants to have the dinner with his friends tonight. So he called the Lianhua Rustaurant to order. He wanted to reserve a table. Wang Bin, the reservation clerk answered him.
C=Caller打电话询问的客人
W=Waiter 服务生
C: Hello. Is this Lianhua Rustaurant?
你好，是莲花酒家吗？
W: Yes. May I help you?
是的，需要我效劳吗？
C: Yes, I’d like to reserve a table for tonight, please.
我想预定今晚的座位。
W: Certaintly, sir. For how many people, Please?
好的，请问共有几位？
C: Six.
六位。
W: At what time can we expect you?
请问几点光临？
C: Oh, at 7:00 tonight.
噢，今晚七点。
W: Would you like a table in the main restaurant or in a private room,sir?
先生，请问您想订大厅还是包房呢？
C: The main restaurant will be fine.
大厅的席位就可以了。
W: Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please?
好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？
C: Sure. It’s John Smith and my number is 5959 7900.
当然可以。我叫约翰.史密斯，电话号码是5959 7900.
W: Thank you very much, Mr. Smith. My name is Wang Bin and we look forword to seeing you.
史密斯先生，非常感谢您。我叫王斌，非常期待您的光临。
C: See you tonight. Goodbye.
晚上见。
W: Goodbye.
再见。
1.1⑵A Private Room Reservation包厢预订
实用对话（P ractical Dialogues）
Mr. Smith will have the dinner with his customers. He called the China Hotel in Guizhou to reserve the private room.
C=Customers 顾客
W=Waiter 服务生
W: Hello! China Hotel in Guizhou. (This is ) Miss. Lily speaking.Can I help you?
您好，贵州中国大酒家。我是李莉，需要订餐吗？
C: Yes. Do you have any vacant seats this afternoon?
下午有没有位？
W: Yes, .there’re still some available. Are you ready for a reservation?
还有。要马上订位吗？
C: May I have a private room?
我想订个包房。
W: Yes. I’ll arrange that for you in time. Your name, please?
行。我给您安排。您贵姓？
C: John Smith.
约翰史密斯。
W: Mr. Smith, how many guests are there in total?
史密斯先生，有多少客人？
C: Five.
五位。
W: And then, when are you coming?
什么时候来就餐呢？
C: At 7 o’clock this afternoon. Is it OK?
今天下午7点，行吧？
W: OK. Do you need any special service?
行。要不要特别的服务？
C: what do you mean by special service?
什么是“特别服务”呢？
W: I mean for veggie lovers or something the like.
比如说吃素的，或其他什么要求的。
C: Oh, I see. I’d like it. My guests are all vegetarians.
喔，可以，我喜欢。我朋友都吃素食。
实用词汇和术语
Model 2:Receiving the Guest in the Restaurant 接待客人用餐
技能要点
*1. Ask the guests if they have a reservation or not. If “yes”, lead them to the booded table. If “no”, ask them the number of people, and escort them to choose a table that fits them.
问清有否预留座位。如果有，领位到预订的餐台；如果没有，询问有几位，然后引领为人挑选合适的餐台。。
*2. When the guests are going to seat, arrange them take their seats as soon as possible. Pour the tea or some drinks immediately. Lead to the guest to the toilet. And ask them wait a moment..
入座时，安排客人尽快就座，并及时安排茶水或是饮料，引领客人上洗手间，或稍待休息，准备就餐。
*3. After the guests are seated, give them the menu.a
在客人坐定后，才上菜单。
接待客人用餐行业实用句
*1. 问侯客人
Good evening, sir. Welcome to our restaurant.
先生，晚上好，欢迎光临本餐厅。
*2. 祝福用语
Have a good evening.
祝您有个愉快的夜晚。
*3. 等待用语
Now would you please take a seat and wait over there?
您先在那边坐下来等好吗？
*4. 指导宾客
We have a window table reserved for you.
我们为您保留了一张窗边的桌子。
*5. 建议换桌
What about the one that is futher back but still offers a view of the lake?
有靠后一点儿的一张桌子，还能欣赏到湖上的景色，行不行？
*6. 耐心等候
We can seat you in ten minute or so.
我们可以在十分钟左右给您安排座位。
*7. 安排宾客
We can seat you very soon.
我们会安排您入座。
*8. 儿童服务
Would you like a high chair for your child?
要不要给您的孩子拿一张高椅呢？
*9. 座位太挤
Would you mind moving over a little?
您介意移过去一点吗？
1.2 ⑴Receiving the Guest with a Reservation 接待有预订的客人
实用对话（P ractical Dialogues）
Betty have reserved the table. Now she and her friend went to the restaurant. The host received
them.
W=Waiter
C=Mr.Smith
W: Good evening. How are you today?
晚上好。您今天好吗？
C: Not bad, thank you.
很好，谢谢你！
W: Do you have a reservation?
请问您有预定座位吗？
C: Yes, we do. A reservation for two under Smith.
有，我们有订位。是以史密斯的名字订的，两个座位。
W: Just a moment, please… Here it is 7:00 p.m. Betty Smith, two, non-smoking.
请稍等一下。----有的，在这儿，晚上7:00，贝蒂-史密斯，两个人，不抽烟。
C: :That’s us.
是我们，没错。
W: Right this way, please.
这边请。
1.2 ⑵Receiving the Guest without a Reservation接待没有预订的客人
实用对话（Practical Dialogues）
Mr.White and his wife went to the restaurant to have the dinner. But they have no reservation. The waiter receiving them and escort them to choose the table that fits them.
W=Waiter
B=Bake
W: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation,sir?
晚上好，先生、夫人。欢迎到我们酒店。有预定吗？
B: I’m afraid I haven’t. Do you have a table for two?
没有。有双人桌吗?
W: I’m sorry to say that we haven’t got any vacant seat at present. Would you ple ase wait in the lounge for about five minutes? I’ll seat you if the table is ready.
对不起，目前我们没有空的。请在休息室等大约5分钟好吗？桌子准备好了我就安排你们。
B: It sounds nice. Nancy, let’s go to the lounge then.
好吧，南希，我们去休息室。
(Five minutes later)
（5分钟后）
W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please?
对不起，让你们久等了，先生、夫人。现在为你们准备了一张桌子，请这边走好吗？B: May we sit there a table by the window?
我们可以要窗口的那张桌子吗？
W: Oh, that table has been reserced.
噢，那张桌子已经有人了。
B: It’s a pity.
真遗憾。
W: Well, the table in the concer is quite good. It’s near the band platform. There will be a performance during the meal time. You could enjoy it comfortably.
哦，角落的那张桌子很好。靠近乐队平台，在进餐时有演出，你们可以愉快地欣赏。B: OK. I’ll listen to you.
好的，就听你的。
W: Have you anything on mind for what drinks yu are going to have tonight?
今晚您想喝点什么？
B: Green tea, please.
请拿杯绿茶吧！
W: I’ll bring them to you right away.
我一会就拿来。
1.2 ⑶Change the Table on Guest’s Request 根据客人要求，更换餐桌
实用对话（Practical Dialogues）
Li Ming and his friends arrived the restaurant, but they did not like the table they reserved, they asked the waiter to change the table for them.
W=Waiter
L=Li Ming
W: How many, please?
请问几个人？
L: Two.
两人。
W: Where would you like to sit?
你们想要个什么位子？
L: We would like a table by the window so that we can enjoy the view of the lake.
我们想要个靠窗的餐桌，这样我们可以欣赏湖边的景色。
W: I’m sorry, sir. The window tables have all been taken. What about one that is further back but still offers a view of the lake?
很抱歉，靠窗的桌子都有人了。还有一个靠后一点，但仍能观看湖边风光的座位怎么样？L: That’s fine if that is what you’ve got.
如果就那么一张桌子了，那也行。
W: Thank you. Would you follow me, please? This is your table. It’s number 14 and your waiter will be with you right away.
谢谢你。请跟我来好吗？这是你们的桌子。14号。服务员马上会过来。
Another W: Your iced water..
你们的冰水。
L: Thank you.
谢谢。
Model 3:Taking orders 点菜
技能要点
*1. The order of the wetern dishes begins from the host or hostess generally. If the host wants the guests order by themselves, begins from the first guest(by the right to the host or hostess). Usually, men order for the women. The ladies don’t order.
西餐点餐的顺序一般从主人或者女主人开始。如主人示意请宾客分别点菜，则从主宾（主宾一般坐在男主人或女主人的右边）开始。一般男生为女士点菜，女士不直接接受点菜。*2. Receiving the order begins from counterclockwise. And remember the cover code of the guest.
So the waiters can serve the dishes correctly.
接受点菜一般按逆时针方向进行，并记下点菜客人的餐位编号（Cover Code）,这样传菜员就可以根据编号准确传菜。
*3. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by his demand.
在接受点菜时，必须问清客人的需求，以便厨师按客人的口味进行烹饪。
*4. After ordered the food or beverage, the waiter should read the meal the guest oreded one by one.
当客人点完食物或饮料后，点菜员要一道一道地报点他们点的菜。
点餐实用句
*1. 主动服务
Shall I make a recommendation?
需要我推荐吗？
*2. 建议顾客
How about something to drink?
来点饮料怎么样？
*3. 续杯提醒
Does that come with refills?
可以续杯吗？
*4. 准备点菜
Are you ready to order now, sir?
先生您准备点菜了吗？
*5. 开始点菜
I’d like to try the chicken, please.
我想试试鸡肉。
*6. 推荐菜肴
Why not try the roast pork?
干嘛不试试烤猪肉？
*7. 询问菜单
Is there a set menu for lunch?
有午餐的套饭菜单吗？
8. 特色菜推荐
It’s the speciality of our restaurant.
这是我们餐厅的特色菜。
*9. 时间说明
Your dish takes ten minutes to prepare.
您的菜需要十分钟准备。
*10. 后续服务
What will you have to follow the soup?
喝完了汤，您要吃什么？
*11. 询问客人的口味
Would you like it rare,medium, or well-done?
您喜欢煮得生一点儿，中等程度，还是老一点儿？
*12. 表示抱歉
I’m sorry, there are no chops left.
很抱歉，没有排骨了。
*13. 表示喜好
I have to avoid food containing fat.
我必须避免含油脂的食物。
*14. 提供餐类
We have both buffet-style and a la carte dishes, which would you preper?
我们有自助式和点菜式，您喜欢哪一种？
*15. 今日特色
Do you have today’s chef’s dish?
今日有推荐菜吗？
1.3 ⑴Take Breakfast order点早餐
实用对话（Practical Dialogues）
Mr. Brown, comes to the Chinese restaurant to have the breakfast. They have the Chinese breakfast pleasantly.
W=Waitress
B=George Brown, a guest
W: Good morning , welcome to our restaurant.
您早！欢迎你们来的我们餐厅。
B: Good morning.
早上好。
W: Please choose whichever table you like.
请随便坐。
B: OK. Thank you.
好的，谢谢。
W: What would you like to order?
您要点什么？
B: We’d like to try some Chinses snacks.
我们想尝一尝中式小吃。
W: Here is the menu.
给您菜单。
B: Bun? What’s a bun?
馒头？“馒头”是什么？
W: It’s a kink of steamed bread, and it’s very popular in China.
这是一种蒸的“面包”，在中国很受欢迎。
B: We’ll have four little buns. We had some dumping yesterday. OK, sweet dumplings today. We want two bowls of sweet dumplings and two bowls of Huaxi Beef rice noodles as well.
我们要四个小馒头。昨天我们吃过饺子了，好，今天吃汤圆，我们要两碗汤圆，还有两碗花溪牛肉粉。
W: Which would you prefer, milk or soybean milk?
请问你们要牛奶还是豆浆？
B: Two glasses of soybean milk. That’s all.
两杯豆浆。就这些。
W: I’ll repeat the order: four little buns, two bowls of sweet dumplings, two bowls of Huaxi beef rice noodles, and two glasses of soybean milk as well. Is that right?
我重复一下您点的东西：四个小馒头、两碗汤圆、两碗花溪牛肉粉，还有两杯豆浆。是
这样吗？
B: Right.
是这样。
W: Please wait a moment. Your order will be here soon.
请稍等，您的餐点马上送到。
W: Here is your order: little buns, sweet dumplings, Huaxi beef rice noodles and soybean milk. Please enjoy them.
这是您的餐点：馒头、汤圆、花溪牛肉粉和豆浆。请慢用。
1.3 ⑵Taking a la Cart Orders for Chinese Food 中餐点餐服务
实用对话（Practical Dialogues）
Abrahan Jones and his friens want to try some Chinese food. This evening, they come to the restaurant they reserved, taste the delicious Chinese food. And try the Chinese chopsticks.
W=Waitress
H=Hostess
J=Abrahan Jones
H: Welcome to our restaurant. Have you made a reservation?
欢迎来的我们酒店。您有预订吗？
J: Yes, we have. Under the name of Abrahan Jones.
有，以Abrahan Jones 的名字订的。
H: OK. I’ll show you to your table. This way, please. This is your table. Will this table be all right?
好的，我带您到您的餐台去，请这边走。这是您的餐台，可以吗？
J: Very good.
很好。
W: Take your seat, please.
您请坐。
W: Good morning., everyone. First, what woul you like to drink?
早上好，先来什么茶水？
J: Maojian.
毛尖。
W: Here you are. This is our mean.
您请。这是菜单。
W: Are you ready to order?
可以点菜了吗？
J: Yes. We want to eat Chinese food. But we don’t know how to order. Could you recommend some special Chinses dishes, please?
可以了。我们想吃中国菜，但我们不知怎样点。你可以为我们推荐一些有特色的中国菜吗？
W: Certainly! Which dishes would you like, light, heavy, original or spicy and hot?
当然可以！你们喜欢哪一种菜，清淡可口，味重香浓，还是麻辣浓香？
J: We want to try all of them.
我们都想尝尝。
W: Fried Mandarin fish in squirrel shape, Dongpo pork, sugar candy lotus seeds, fried prawns with pepper salt, and roast Beijing duck.
松鼠鳜鱼、东坡肉、冰糖湘莲、椒盐炸明虾、北京烤鸭。
J: Thank you very much! They sound great and interesting. We’d like to have a roast Beijing duck, fried Mandarin fish in squirrel shape, sugar candy lotus, and fried garlic sauce and stir fried gourd with garlic.
非常感谢！它们听起来很特别很有趣。我们要一只北京烤鸭、松鼠鳜鱼、冰糖湘莲和椒盐炸明虾。还要两个蔬菜，鱼香茄子和芙蓉炒丝瓜。
W: What would you like to drink?
您喝点什么？
J: We want to try some Chinese beer.
我们想尝尝中国啤酒。
W: How about Waterfall beer? It’s very popular here.
瀑布啤酒怎样？这种啤酒在我们这很受欢迎。
J: We’ll take it.
就要它吧！
W: Anything else, sir?
先生，您还要点别的吗？
J: No, thank you! That’s all for now.
谢谢！先点这些。
W: Shall I bring you chopsticks or knives and forks?
你们要筷子还是刀叉？
J: We’d like to use chopsticks.
要筷子。
W: Here are your last dishes. Please enjoy.
这是最后的一道菜，请慢用。
1.3 ⑶ Taking a la cart Orders for Western Food西餐点菜服务
实用对话（Practical Dialogues）
Tom Jones wants to taste western food this evening. He comes to a restaurant to have a western dinner. But he has no reservation. The hostess receives him.
W=Waitress
H=Hostess
J=Tom Jones
H: Good evening. Welcome to our restaurant. Have you made a reservation?
晚上好，欢迎到我们餐厅来，请问您有预订吗？
J: No, we haven’t.
没有。
H: Three people?
是三位吗？
J: Right.
是的。
H: This way, please. How is this table?
这边请。这张餐厅怎么样？
J: It’s fine.
很好。
H: Thank you. Take your seat, please.
谢谢。请坐。
W: Good evening. May I take your order now?
晚上好，可以点餐了吗？
J: For an appetizer, smoked salmon.
来一道开胃菜，熏三文鱼。
W: And, for the main course?
请问要什么主菜？
J: Two T-Bone Steaks and a rump steak.
两份T 骨牛排，一份牛腿排。
W: How would you like your steak done?
牛排要几分熟？
J: Medium- well. And we’d like three large salads and three hamburgers.
七分熟。我们还有三大份色拉和汉堡。
W: What kink of dressing?
要哪种酱汁？
J: French and thousand island.
法式酱和千岛酱。
W: Would you like some vegetables?
要些蔬菜吗？
J: The curried vegetables.
咖喱蔬菜。
W: What soup would you like?
要什么汤？
J: Fish soup, French style.
法式鱼汤。
W: Anything for dessert?
需要甜点吗？
J: Vanilla ice cream for all.
每人一份香草冰激凌。
W: Anything else?
还需要别的吗？
J: No, I’m afraid that’s all.
不，已经足够了。
实用词汇：
Model 4：Serving Dishes 上菜
技能要点
*1. After the guests almost have arrived, you can ask them politely: “ Excuses me, may I serve you?”
客人基本到齐后礼貌询问是否可以上菜“打扰一下，请问可以上菜了吗？”
*2. Before serving dishes, called the correct names of the dish. “Hello, this is ……,please enjoy!”If the dish is the speciality, you should give the induction and illustration.
上菜品前，清晰正确报出菜名，“您好，这是……，请慢用！”如为特色菜，应做出相应的介绍和说明。
*3. If the guests need divide the dishes, at first, you should ask them: “would you need to divide your dishes?”
如果需要分菜，先询问客人“请问是否需要分菜？”
*4. After serving the last dish, you shoul be in a wisper to tell the guests: “This is the complete course.”
当上最后一道菜时，低声告诉客人“您好，菜已上齐！”
上菜行业实用句
*1. 询问菜肴
Here’s the afried shelled shrimp. (Is it)yours?
这是油泡虾仁，是您的吗？
*2. 介绍菜肴
This one is called triple crown.
这菜叫三及第。
*3. 顾客催促
Would you hurry up?
能不能快一点啊？
*4. 询问口感
Did you enjoy your meal?
这菜吃起来还和您的胃口吗？
*5. 询问摆放位置
Your fried peanuts, sir. Where shall I put it?
先生，这是您要的花生米。您看放哪儿好?
*6. 上汤
Shall I put the soup in the middle of the table?
我把汤放在桌子中央，好吗？
*7. 慢慢享用
Take your time and enjoy it.
您慢慢享用吧。
*8. 上菜提醒
Watch out for the plate. It’s a little hot.
请小心盘子，有点烫。
*9. 延迟上菜
Please hold the food, we still have one friend coming.
请稍后上菜，我们还有一个朋友没到。
*10. 上菜次序
The Chinese way is to serve the soup frist and then the food; if you like, we’ll bring you the food frist.
按中国的方式，是先上汤再上菜；如果您喜欢，我们可以先上菜再上汤。
*11. 表示抱歉
I’m really sorry about that, I’ll tell the chef to hurry.
真的很抱歉，我会叫厨师快一点儿。
*12. 上菜完毕
This is the complete course. There is dessert to follow.
全部的菜已经上齐了，接下来还有点心。
1.4 ⑴Serving the Chinese Banquet 中餐用餐服务
实用对话（Practical Dialogues）
Juan Zi, a guest from the Amercia, would have to taste the roast Beijing duck China, dumpling features gourmet,and so on. She goes to the Chinese Restaurant to have a abundance of the Chinese food.
W=Waiter
J=Juan Zi
W: Your roast Beijing Duck.
您的北京烤鸭来了。
J: Ah, it looks good. Can you tell me how to eat it?
啊，看起来真好。告诉我怎么吃行吗？
W: Yes, please wrap the Beijing duck in the pancake with the spring onion and the sweet bean sauce. You’ll find the tast’s better.
行，请用葱和甜面酱酱北京烤鸭包在煎饼里。您会发现味道更好。
J: I’ll have a try. (Tastes) Hm, good indeed.
我试试。嗯，果然不错。
W: Your fried shrimp balls.
您的炸虾球到了。
J: Shrimp! Are you sure there’s a shrimp inside? It doesn’t look like it!
虾！你确信里边会有虾吗？看上去不像虾。
W: Please have a try, madam. And you’ll see the shrimp.
您先尝一口试试，您会看到虾的。
J: Hm, what’s the seasoning made from?
嗯，佐料是什么做的？
W: It’s mixture of pepper and various spices. It should be sprinkled on your food.
是由胡椒和各种香料混合而成的。这种调料应撒在您的食物上。
J: I see. Thanks.
知道了，谢谢。
W: Your shark’s fin soup, madam. May I serve you?
我可以上您的鱼翅汤了吗？？
J: Yes, please.
请吧。
W: This is the complete course. There is the dessert to follow.
这是全部的菜了，接下来是甜点。
(After ten minutes, he brings the dessert.)
（十分钟后，甜点到了。）
This is your dumplings. Please put a little vinegar on the plate and dip them into it before eating.
这是您的饺子。请在盘子上倒点醋，浸一浸再吃，
J: OK. It’s really delicious.
好的，味道真不错。
W: Would you like something else to drink?
您想喝些什么吗？
J: No, I think that’s enough for me. Thank you for your service.
不用了。我想已经够我吃的了。谢谢你的服务。
W: You’re welcome, madam. Please enjoy your meal.
不客气，女士。请慢慢享用。
1.4 ⑵Serving the Western dinner西餐服务
实用对话（Practical Dialogues）
Mr. Xiang and his frieds , want to have a Sirlion Steat. They go to a western restaurant to have lunch.
W=Waiter
X=Mr. Xiang
W: Good afternoon, sir. Welcome to our restaurant.
您好，先生。欢迎你来到我们餐馆。
X: Good afternoon.
你好。
W: May I show you our lunch menu?
餐饮行业服务业英语口语大全—餐厅常用语
餐饮行业服务业英语口 语大全—餐厅常用语 This model paper was revised by LINDA on December 15, 2012.
1、What kind of food do you like 你喜欢哪一种菜 2、Do you like chinese food 你喜欢中国菜吗 3、What kind of food do you like,Chinese or American你喜欢吃什么菜，中式的还是美式的 4、Would you tell me the where the Chinese restaurant is 请你告诉我中国餐馆在哪里 5、Do you know where I can get a quick snack 你知道哪里有快餐可吃 6、What would you have dinner你要吃什么 7、What would you like order你要点些什么菜
8、Have you order yet你点过菜了吗 9、No ,not yet. I am waiting for a friend.I will order later.还没有，我在等一位朋友，稍后再点。 10、What would you recommend请你推荐一些好菜好吗 11、What's your today's special今天的特色菜是什么 12、I would like have something simple.我想吃些简单的东西。 13、What will you have for dessert你喜欢吃点什么点心 14、We are in a hurry.我们要赶时间。 15、Please rush your order.我们点的菜请快送来。 16、The beefsteak is very good today.今天的牛排很不错。 17、I will take the beefsteak.我就要份牛排。
最实用的餐饮英语口语大全
I Explanation(10) 1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式. 2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. ⅡWords 15分 餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish 特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine ⅢTranslate the fowling sentences into Chinese or English. (一)汉译英25分 1,您愿意坐在哪儿 Where would you like to sit 2,我想要柠檬茶. 1 would like tea with a slice of lemon,please. 3,我们各付各的 Let's go Dutch. 4,请问您对用餐还满意吗 Is everything all right with your meal 5,对不起,女士,您能告诉我您的房号并出示您的房卡吗 Excuse me.madam.May l have your room card (二)英译汉10分 1,Thank you very much.Have a nice evening. 非常感谢,祝您有个愉快的夜晚. 2,I'm sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible 对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗一有空 桌子我们就马上通知您. ⅣAnswer the following question in English.(20分) 中国的八大菜系是什么 Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine 2,中餐的烹调方法有哪些 烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roast V please introduce your Chinese restaurant to your guest.(10分) 餐厅服务英语口语竞赛试题(B) I Explanation(10) Banquet--宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的 仪式. Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务. ⅡTranslate the follwing Words into English(15分) 中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery 鲈鱼Perch 免税商店Duty Free Shop ⅢTranslate he following sentences into Chinese or English. i汉译英(25分)
餐饮服务英语对话
首先请尝试完成学习情境1：餐饮服务。为了方便你掌握本学习情境容，我们又将本学习情境分为六个子学习情境及其具体的任务： Model 1: Table Reservation 用餐预订服务 Model 2: Receiving the Guest in the Restaurant 接待客人用餐 Model 3: Taking orders 点菜 Model 4 Serving Dishes 上菜 Model 5 Serving at the Coffee Bar 咖啡吧服务 Model 6 Pay the bill 付账 Model 1:Table Reservation 用餐预订服务 技能要点 *1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room. 当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。 *2. Ask the guest about the information of the table reservation: 从客人那里获得下列用餐信息： The number of the persons. Atable in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number. 就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系或房号。 *3. Confirm. 确认。 *4. Express your expectation to the guests. 表达对客人的期盼。 用餐预订行业实用句 *1. 查看座位 Just a moment, please. I’ll check the availability for you.
西餐厅服务员常用英语口语 - 制度大全
西餐厅服务员常用英语口语-制度大全 西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉 麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里
餐厅服务英语 接待客人
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could you follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some? W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it. G: Oh, I see. I’d be glad to do that. W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.
餐饮服务员培训计划范例(标准版)
餐饮服务员培训计划范例(标 准版) Through the work plan, you can make a plan for future work and work out a detailed plan; the work plan function greatly improves work efficiency. ( 工作计划) 部门：_______________________ 姓名：_______________________ 日期：_______________________ 本文档文字可以自由修改
餐饮服务员培训计划范例(标准版) 导语：通过工作计划，可以对未来工作进行一个规划，制定出详细计划；这样能让工作更有条理性，还能对工作进行全局的管理，可以更好的应对工作中遇到的问题，工作计划功能对提升工作效率有很大提升。 【篇一】 一、培训目标 根据公司对餐厅服务员的工作要求，经过系统学习，培训优秀的服务人员，使培训过的服务员具有良好的职业道德和行为规范，掌握餐厅服务基础知识和各项操作技能。 二、培训对象 公司各店在职服务人员。 三、培训课程 岗位培训课程设置采用能力模块组合，共设置公司管理项目、餐厅服务员职业素质、餐饮服务基本技能、酒水服务、上菜及分菜、撤换餐用具和餐厅服务基本程序等七个培训模块。 四、培训形式
半脱产，分期分批学习。 五、培训内容 1、公司管理项目餐厅服务员培训 1.1讲究职业道德 (1)遵纪守法：了解和遵守公民的职责和义务，文明执业;了解国家提倡的“五爱”内容 (2)敬业精神：养成守时、守信、守纪的良好品质;养成尊老爱幼、勤奋好学的良好品质;养成乐于助人、精益求精的良好品质 (3)从业原则：自尊、自爱、自信、自立、自强 2公司员工手册 3公司管理制度 2、餐厅服务员职业素质 2.1职业道德及岗位职责：餐厅服务员的职业道德;迎宾员、看台员和传菜员的岗位职责 2.2顾客的饮食习惯与就餐心理：我国各地区的饮食习惯;
【餐厅服务常用英语对话】餐厅服务员英语常用语
【餐厅服务常用英语对话】餐厅服务员英语常用语 对话教学是整个小学阶段英语学习中必不可少的组成部分,对话贯穿于教材和教师教学及学生学习的始终。精心收集了餐厅服务常用英语对话，供大家欣赏学习! Hugh is ordering a meal in a restaurant 休正在餐厅点餐 a few moments later? (过了一会儿) Emma： one sparkling water 埃玛：一份带汽的矿泉水。 Hugh： Thanks very much 休：谢谢! Emma： Are you ready to order?
埃玛：您现在可以点菜吗? Hugh： Yeah I think I am actually. Could I just have the soup to start please. 休：是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么? Emma： That's minestrone， is that all right sir? 埃玛：是意大利蔬菜汤，可以吗? Hugh： Yeah， that's fine， and for the main course could I have the chicken please? 休：可以。好的…至于主菜，请给我一份鸡肉，好吗? Emma： Chicken. 埃玛：…鸡肉…
Hugh： And just some vegetables and some boiled potatoes please 休：再来一点蔬菜和煮土豆。 Emma： Boiled potatoes， OK? 埃玛：…煮土豆。好的。 Hugh： Thanks very much. 休：谢谢! Emma： OK. 埃玛：好的。 A: What can I do for you, sir? 先生，您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么?
餐饮服务英语口语培训
餐饮服务英语口语培训 餐饮服务英语一 一. 讲课内容:餐厅服务基本用语 二. 讲课目的: 通过学习掌握餐饮服务的基本用语 三. 授课对象: 主要针对餐饮部员工 四. 讲课资源需求: 白板.白板笔.白板擦.桌椅 五. 讲课方式: 面授 六. 讲课内容: F&B基本服务用语 Unit One Reserving a table 订座 1. This is “The Lichang Seafood Restaurant”.Good morning. May I help you? 早上好,黎昌海鲜大酒楼,有什么可以帮您的. 2. How many persons ,please. 您几位呢? 3. I’m sorry we are booked out for this evening. 非常抱歉,我们的餐位今天晚上都已经定出去了. 4. When are the restaurant hours? 餐厅的营业时间是怎样的? 5. I prefer a table by the window. My wife loves the night view of Beijing. 我喜欢靠窗边的位置,我妻子喜欢看北京的夜景. 6.Thank you for calling, sir. We look forward to your visit. 谢谢您的来电,,先生,我们期望您的到来. Unit Two Receiving a guest引座 1. Have you got a reservation? 您有预定吗? 2. Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me? 哦,好的史密斯先生,我们一直等候着您的到来,请跟我来. 3. I haven’t got a reservation. Can I get a seat anyway? 我之前没有预定,还有座吗? Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 不好意思先生,我们已经客满了,您介意等一会儿吗? 4．I’m sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please? 不好意思,让您久等了先生/女士,现在有空位置了,请这边走. Unit Three Taking orders 点菜 1. Today we have chicken noodle. 今天有鸡肉面。 2. How do you like your roast beef, rare, medium or well done? 你们要的烤牛肉是半熟的，适中的，还是熟透的？
餐饮服务英语
“ 神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库 餐饮服务——高等院校组 一、中译英 1.先生，早上好。欢迎光临我们饭店。 答案：Good morning, Sir. Welcome to our hotel. 2.女士，下午好。很高兴您来我们饭店。 答案：Good afternoon, Madam. Very glad to have you here. 3.很高兴又见到您，史密斯先生。 答案：It’s nice to see you again, Mr. Smith. 4.请这边走。 答案：This way, please. 5.我带您去您的餐桌，好吗？ 答案：Shall I show you to your table？ 6.您觉得这个会议室怎么样？ 答案：How do you like this conference room？ 7.请您在这里签字。 答案：Could you sign your name here, please? 8.对不起，我不明白这项收费。 答案：I’m sorry, but I don’t understand this item. 9.我为犯了这样一个粗心的错误向您道歉。 答案：I’m sorry for making such a careless mistake. 10.请看一下账单是否都对。 答案：Please have a look at it to see if everything is correct.
11.您怎么结账？用现金，信用卡还是旅游支票？ 答案：How will you be paying , in cash, by credit card or with a traveler’s check? 12.很抱歉给您带来不便。 答案：Sorry for the trouble. 13.我尽力去办。 答案：I’ll try my best. 14.我什么时候把您的早餐送到房间？ 答案：When should I send the breakfast to your room? 15.我可以给他电话留言吗？ 答案：May I leave a message on the phone？ 16.女士，您需要我给您打开窗户吗？ 答案：May I open the window for you, Ma’am? 17.抱歉，没有人接电话。 答案：I’m sorry, nobody answered. 18.早上好，宴会预订。请问有什么能为您服务的？ 答案：Good morning, Banquet reservation. Can I help you? 19.请问您的房间号是多少？ 答案：What’s your room number, please? 20.还需要点别的吗？ 答案：Would you like anything else？ 21.好的，我们马上送上去。 答案：OK, we’ll send it right up. 22.您想要点些什么，先生？ 答案：What would you like to have, Sir？ 23.谢谢您光临我们饭店。 答案：Thank you for coming to our hotel. 24.晚上好。欢迎光临本餐厅。 答案：Good evening. Welcome to our restaurant. 25.有的，先生。这边请。您想在哪儿就座？ 答案：Yes，Sir. This way, please. Where would you like to sit?
餐厅服务常用英语
餐厅服务常用语 1.G ood morning, Mr. / Ms. 早上好，先生/女士。 2.W elcome to our Hotel. 欢迎来到酒店。 3.H ow are you? 你好吗？ 4.N ice to meet you. 很高兴见到你。 5.H ave some tea please. 请用茶。 6.P lease take a seat. 请坐。 7.T hank you. 谢谢。 8.H appy New Year. 新年快乐。 9.Y ou are welcome. 不用客气。 10.How many people in your group? 请问你几位？ 11.This way, please. 这边请。 12.Please come with me. 请随我来。 13.Please wait a minute. 请稍等。 14.Excuse me. 打扰一下。 15.Enjoy your meal. 请慢用。 16.May I come in? 我可以进来吗？ 17.Is there anything wrong, sir/madam? 先生/女士，有事吗？(指不好的事情) 18.I am very sorry. 很对不起。 19.Can I help you. 我能帮到你吗？
20.I will call my manager. 我去叫我们的经理过来。 21.I will bring it right away. 我马上给你送过来。 22.I will check it for you. 我帮你查一下。 23.It is my pleasure. 这是我的荣幸。 24.Glad to be of service. 很高兴为你服务。 25.Please sign here. 请签名。 26.Have a nice stay. 祝你入住愉快。 27.Have a nice trip. 祝你旅途愉快。 28.Thank you for coming. 多谢光临。 29.Hope to see you again. 希望再见你。 30.Good-bye. 再见。 前厅部日常接待用语 1.W elcome to our hotel. 欢迎光临我们酒店。 2.H ow many nights will you stay? 你要住几个晚上？ 3.For which dates do you want to book the room? 你想预定哪几天的？ 4.W hat kinds of rooms do you want? 你想订哪种房间？
餐饮服务英语
F&B English Hand Book 餐饮部英语手册 一、Welcome and Greeting 欢迎和问候 1.Welcome to our lobby bar 欢迎光临大堂酒吧 2.Do you have any reservation? 请问您有预定吗? 3.Do you have any booking? 请问您有预定吗? 4.What your name, please? 请问您贵姓吗? 5. How many people are there in your party? 请问您一共有几位? 5.A table for two Please. 我要定张两个人的桌子 6.Would you like prefer smoking or non-smoking area? 请问您是喜欢吸烟区还是无烟区呢? 8. Non-smoking area 无烟区 9. Would you like the table by the window?
您需要靠窗的座位吗? 10. How about the table in the corner? 请问您座在角落的座位可以吗? 11 .How do you like the table here? 这张桌可以吗? 12. This is Fine 很好 13.I'd like to take a quiet table 我想要一张安静点的座位 14.I'll show you your table. 我带您去你的座位。 15.Please take a seat madam/sir. 您请坐。 16. A waiter will come and take your order. 马上会有服务生过来为您点单。 17. I'm sorry. I'm afraid all our tables are taken, sir/madam. 先生/女士，对不起，现在所有的座位都坐满了。18. Would you mind waiting until one is free? 您介意在这里稍等一会，直到有空位吗? 19. I'm afraid that table is reserved. 那个座位已经有预定了。 20. Would you mind waiting several minutes?
餐饮服务员培训内容
第一章做最好的餐饮服务员 工作准则1 把准职业的“定盘星”工作准则2 将岗位职责铭刻心间工作准则3 努力提升从业能力 工作准则4 牢牢把握工作要求 附录1 把握好服务标准及基本要求附录2 规范职责标准 第二章以“礼”服人，雅仪待客 待客技巧1 保持良好的面部表情待客技巧2 保持优美典雅的站姿待客技巧3 端正的坐姿很重要 待客技巧4 走姿要自然、规范 待客技巧5 采用适当的蹲姿 待客技巧6 手势展示体态美 待客技巧7 迎客送客不简单 待客技巧8 如何施鞠躬致意礼 待客技巧9 为客人相互介绍 待客技巧10 与客人寒暄有技巧 待客技巧11 如何应答客人提问 附录1 具有良好的仪容仪表 附录2 着装有标准 第三章说客人爱听的话 语言技巧1 语言表达有要求 语言技巧2 礼貌用语挂嘴边 语言技巧3 善于接打电话 语言技巧4 手势巧传信息 语言技巧5 对客沟通要灵活 语言技巧6 服务忌语不可说 语言技巧7 捏准称赞的原则 语言技巧8 学会赞美的技巧 语言技巧9 巧让客人接受你的意见语言技巧10 礼貌拒绝客人 附录常用英语挂嘴边 第四章巧手折出餐巾花 折叠技巧1 学会选择餐巾花 折叠技巧2 餐巾花摆设讲艺术 折叠技巧3 掌握餐巾花折叠手法折叠技巧4 常见盘花折叠 折叠技巧5 常见杯花折叠 附录餐巾清洗有学问 第五章端盘、托盘有讲究
端托技巧1 了解端托服务程序 端托技巧2 单手端一个盘 端托技巧3 单手端两个盘 端托技巧4 单手端三个及三个以上盘 端托技巧5 托两个碟和三个碟 端托技巧6 端托时如何行走 附录端托服务形体训练 第六章餐厅档次摆出来 摆台技巧1 选择合适的餐台 摆台技巧2 选择合适的台布 摆台技巧3 台布铺设有方法 摆台技巧4 规范化的摆台标准 摆台技巧5 为中西餐零点摆台 摆台技巧6 为中西餐宴会摆台 附录插花艺术与摆台 第七章为客人点菜有技巧 点菜技巧1 餐厅菜单要熟悉 点菜技巧2 呈递与解释菜单 点菜技巧3 为客人点菜的程序 点菜技巧4 为客人点菜的技巧 点菜技巧5 准确回答客人问题 点菜技巧6 给急于进餐者介绍省时菜肴 点菜技巧7 无法供应菜肴时，要表歉意 点菜技巧8 耐心等待不急于点菜的客人 点菜技巧9 灵活对待自带原料并要求加工的客人点菜技巧10 尽量满足客人提出的特殊口味 点菜技巧11 提醒不问价乱点菜的客人 点菜技巧12 向客人解释菜品价格疑义 点菜技巧13 巧妙向客人推销凉菜、汤及主食 附录1 背菜单的技巧 附录2 掌握基本的英汉菜单 第八章酒水服务要周到 斟酒技巧1 为客人准备酒水 斟酒技巧2 为客人开启各式酒品 斟酒技巧3 做好斟酒准备工作 斟酒技巧4 掌握好斟酒方法 斟酒技巧5 中餐斟酒技巧 斟酒技巧6 西餐斟酒技巧 附录1 了解中国酒俗文化 附录2 掌握酒水基本知识 第九章让客人吃得舒心 上菜技巧1 为客人介绍菜品的原则 上菜技巧2 了解中西餐菜品的特点 上菜技巧3 特殊菜品的食用方法
餐饮服务入门基础用语(英语)
餐饮服务用语 称谓（Addressing）： （1）（直接）Mr.（先生），Mrs.（太太），Ms.（女士，小姐），Miss（小姐），sir（先生），madam（女士、夫人），gentleman（先生），gentlemen（gentleman的复数），lady （女士），ladies（lady的复数），young lady（年轻的女士），young gentleman（年轻的先生） （间接）the lady with you（和您一起的女士），the gentleman with you（和您一起的先生），that lady（那位女士），that gentleman（那位先生） 问候（Greeting）： （2）Good morning/afternoon/evening，sir/madam! （早上好/下午好/晚上好，先生/夫人!） （3）How are you today，sir?（您好吗，先生?） 欢迎（Welcoming）： （4）Welcome to the Winter Flower/our restaurant.（欢迎光临冬之花/我们的餐厅。）（5）We're glad to see you again.（很高兴又见到您。） 询问/征询（Asking/inquiring）： （6）May I have your name，please?（可以告诉我您的名字吗?） （7）Your initials，please?（请告诉我您姓名的首字母。） （8）May I take your order now?（可以点菜了吗?） （9）May I have your signature here，sir?（请您在这里签名。〕 （10）May I know whom I'm talking to?（请问您是哪位?）（打电话时用） （11）May I be of（your）service，madam?（请让我为您服务，夫人。） （12）May I recommend our … to you，sir?（先生，我向您推荐……。） （13）How about a …?（……怎么样?） （14）Would you like me to book you a …?（为您预订……，可以吗？） （15）Would you like to sit by the window?（您喜欢坐窗边的位置吗？） （16）Would you like to have a cup of tea?（您来一杯茶吗？） （17）Is there any thing else I can do for you，madam?（夫人，您还有什么需要吗？）
餐饮服务业英语口语大全—餐厅常用语
1.What kind of food do you prefer？ 2.Do you like Chinese food？ 3.What kind of food do you like，Chinese or American？ 4.Would you tell me where the Chinese restaurant is ？ 5.Do you know where I can get a quick snack？ 6.What would you have for dinner？ 7.What would you like to order？ 8.Have you ordered yet？ 9.No，not yet，I am waiting for a friend.I will order later. 10.What would you recommend？ 11.What's your today’s special？ 12.I would like to have something simple. 13.What will you have for dessert？ 14.We are in a hurry. 15.Please rush your orders. 16.The beefsteak is very good today. 17.I will take the beefsteak. 18.How would you like to have beefsteak，well-done or rare？ 19.I would like my beefsteak well done. 20.How about a drink？ 21.Bottoms up！ 22.To your health！ 23.I ask you to join me in drinking to the health of Mr.Chen. 24.I ask you to join me in drinking to the future success of our cooperation
餐饮基础服务用语
餐饮基础服务用语 下面，整理了餐饮基础服务用语给大家，希望帮助大家。 餐饮基础服务礼仪礼节用语一、培训目的：灌输服务从业人员的礼貌礼仪、行为规范、服务意识思想，培养良好精神面貌，树立良好的仪容仪表形象，使员工的举手投足更好地满足顾客的心理要求，以达到优化服务质量为目的，美化提升企业整体形象。 在员工懂得如何“礼貌待人前提下，强化员工的“礼貌意识二、礼节、礼仪、礼貌常识1、礼节：是指人们日常生活中，特别是在交际场合中，相互之间问候、致意、祝愿、慰问以至于给予必要的协助与照料的惯用形式，礼节是礼貌的具体表现。 2、礼仪是在人际交往中，以一定的，约定俗成的程序、方式来表现的律己、敬人的过程。 涉及仪表、穿着、交往、沟通、语言、情商等内容，礼仪规范的对象是个人行为修养，它适用于人与人之间，团体与团体之间的交往，礼仪是一个人内在修养和素质的外在表现。 2、礼貌：是指人与人之间接触交往中相互表示尊重和友好的行为，它体现了时代的风尚和优良的道德品质，体现了人们的文化城市和文明程度。 礼貌服务主要标准：⑴主动：无论多忙一样照顾，无论闲忙一样待客。 ⑵热情：待人礼貌，面带微笑，态度友好，语言亲切，工作热心
周到。 ⑶耐心：做到白问不厌，遇事不急，处事果断。 ⑷周到：一事同仁，待客诚恳，安排细致，服务热情达到标准。 讲究礼貌的意义：讲究礼貌是提高酒店服务质量的一个重要方面，因为酒店除了住宿、餐饮、康乐外，还必须提供优质的服务，一个高水平，高质量的酒店，一定待客有礼，服务热情周到。 微笑服务不仅能体现服务员的责任感，而且还能体现酒店服务的质量。 三、什么是服务：它是现代社会分工与合作的一种方式，服务者以自己的劳动知识和技能去满足被服务者对自己的劳动知识和技能的需求，从而达到双方获益，它是劳动价值的一种体现方式。 1.服务员的工作态度：①责任心②守时③效率勤勉④友善⑤服从⑥礼貌⑦微笑 2.服务员职责：作为一名合格的服务员，首先要树立正确的职业道德观，对本职工作充满热情与自信，还要不断提高充实自己文化修养，加强技能的操作，熟悉工作环境和特点，为客人提供餐饮服务的快速度，高质量为标准，做好每项工作。 3.服务员的素质标准：①思想素质的要求。 ②业务素质的要求。 思想素质的要求А：热爱本职工作，敬业乐业。 Б：培养良好的组织纪律修养。 С：树立高尚的职业道德观。
餐饮服务业英语口语大全 餐厅常用语
1、What kind of food do you like? 你喜欢哪一种菜？ 2、Do you like chinese food? 你喜欢中国菜吗？ 3、What kind of food do you like,Chinese or American？你喜欢吃什么菜，中式的还是美式的？ 4、Would you tell me the where the Chinese restaurant is? 请你告诉我中国餐馆在哪里？ 5、Do you know where I can get a quick snack? 你知道哪里有快餐可吃？ 6、What would you have dinner?你要吃什么？ 7、What would you like order?你要点些什么菜？ 8、Have you order yet?你点过菜了吗？ 9、No ,not yet. I am waiting for a friend.I will order later.还没有，我在等一位朋友，稍后再点。 10、What would you recommend?请你推荐一些好菜好吗？ 11、What's your today's special?今天的特色菜是什么？ 12、I would like have something simple.我想吃些简单的东西。 13、What will you have for dessert?你喜欢吃点什么点心？ 14、We are in a hurry.我们要赶时间。 15、Please rush your order.我们点的菜请快送来。 16、The beefsteak is very good today.今天的牛排很不错。 17、I will take the beefsteak.我就要份牛排。 18、How would you like to have beefsteak,well-done or rare?你喜欢的牛排是熟一些还是生的？ 19、I would like my beefsteak well-done.我要熟一点儿的牛排。 20、How about a drink?喝一杯怎样？ 21、Bottoms up!干杯！ 22、To your health.祝你健康！ 23、I ask you to join me in drinking to the health of Mr chen.请你跟我一起举杯祝陈先生健康。 24、I ask you to join me in drinking to the future success of our cooperation.请你跟我一起举杯预祝我们合作成功。 25、I am looking for a cheap place to eat.我要找个便宜的地方吃。 26、Is there a restaurant near here?这附近有餐馆吗？ 27、Can you recommend me a good restaurant?你能介绍一间好餐馆吗？ 28、Is there a restaurant in this town?在本镇有中国餐馆吗？ 29、Can you show me the a restaurant where they serve good food at reasonable prices?请你告诉我哪里有价钱公道而菜又好的餐馆好吗？ 30、How is service?服务怎么样？ 31、Could I have the menu please?请给我一从菜单好吗？ 32、Here is the menu.先生，菜单就在这儿。 33、Are you ready to order now.你现在就准备点菜吗？ 34、Where did you have dinner last night.昨晚你在什么地方吃饭的？ 35、Do you like chinese dishes.你喜欢中国菜吗？ 36、It's very dilicious.它的味道很好。 37、The food is too salty.菜太咸了。 38、I am thirsty.我口渴了。 39、Give me a glass of cold water,please.请给我一杯冷水。 40、I'm thirsty.我口渴了。 41、I don't feel like eating more.我不想再多吃了。