高级客户经理英文简历模板

高级客户经理英文简历模板

name:

sex: male

date of birth: 1978-02-18

panies are: china xx nmc group

title: international customer service center, senior account manager

work experience: five years

e-mail:

mobile phone:

target jobs: customer relationship development, channel management and the pany intra and other related operations management jobs

work experience:

a: 1999/06-XX/08 china tele engineer

main duties:

- hitron panies responsible for taiwan's digital subscriber loop optical fiber transmission system engineering and maintenance;

- zte is responsible for the expansion of access work equipment, engineering and maintenance;

- responsible for huawei sdh synchronous transmission work, work management and maintenance;

- jiangsu datong new ic card phone pany's work management and maintenance;

second, since XX/02, china work munications corporation (cnc holdings) international, china group corporation (cnc international)

XX/02-XX/08 holdings division headquarters program (esbu) project manager

main duties:

- in charge of international business, multinational corporations and large enterprise customers and the project co-ordination and customer relationship management;

- in charge of international business, multinational corporations and large enterprise customers dia, bandwidth leasing, fr-vpn, mpls-vpn receive the item, technical program review, the single-distributed, the quality of the project progress and tracking;

- in charge of international, transnational and large enterprise customers and after-sales service and support;

main duties:

- cnc headquarters is responsible for multi-national corporations and large enterprise customers throughout

the follow-up plaints and processing;

- is responsible for branch customer service support;

- relevant regional customer support manager,

regional support manager, technical support, customer service personnel in the coordination, management.

main results:

- the establishment of seven regional and branch offices under the jurisdiction of the four special a city customer service organization;

- to participate in and coordinate the pletion of

1003 national customer service cnc system (call center) i, a total a total of two centers, 33 sub-center projects;

- the pletion of the “china 's customer service manual” and the business processes, service processes, system design and implement;

- branch customer service staff training, performance evaluation, focusing on major cross-sectoral issues, regional co-ordination and sub -

customer satisfaction the pany guidance and management, the concept of a unified service, the establishment of cnc service brand;

third, the international carrier services XX/08-

XX/07 branch management senior manager

fourth, the chinese in XX ** nmc group senior manager, international customer service

in XX, the telemunications industry to study the outsourcing of call center services to value-added

services such as market trends, the lead organization responsible for the group of related departments and service outsourcing cooperation projects (phoenix, cnc

cpe project) for munication and co-lead in outsourcing projects munication with partners, coordination, participation in the work of service outsourcing projects; source: china resume value of the services responsible

for the management of outsourcing projects.

by the end of XX to XX, after the reorganization group, has overall responsibility for day-to-day international customer service call center operations management, group for the international focus on the 108 operator (mci, eq, kddi, singtel, etc.), international

customers and provide 7 ___ 24 hours of international business consulting, inquiries, accept and co-ordinate the follow-up failures and to provide specialized “great customer support” team one-on-one “personal” service, group in the implementation of customer service systems focused on differences in customers, and personalized service, and promote active services to enhance the core petitiveness of the group of services.

education

1995/06-1999/06 **** university of electronic information systems engineering professional degree;

training experience

access 1999/10 zte (shenzhen **** pany training base in chengdu);

1999/11 of the new ic card phone work management system (shenzhen **** pany);

sbs series XX/07 huawei sdh transmission work (guangzhou, shenzhen **** training base).

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