商务英语口语考试话题

1. customers:

Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care?

Yes.

A good customer care is to serve the people by heart and make every effort.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help. So a good customer care isn't to say "sorry,I can't" with smiling.

2. companies：

Do you know any famous company related to your major? Please describe one of them briefly.

Intel ,AMD,Samsung,Taiwan Semiconductor

Intel: Intel Corporation (NASDAQ: INTC) is an American multinational semiconductor chip maker corporation headquartered in Santa Clara, California, United States and the world's largest semiconductor chip maker, based on revenue.[4] It is the inventor of the x86 series of microprocessors, the processors found in most personal computers.

6. retailing：

Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?

Yes , I have.

Advantages: Shopping on the internet is convenient，and I don’t have to go out .

I can compare a variety of things selling on line .

Disadvantages:Consumer protection is difficult to rengulate on the Internet,and the consumers may get cheated.And consumers can only see the goods, but they can’t touch or

smell the goods.

7. products：

What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it?

Advertising can inform or persuade or remind or motivate;obviously the type of ad depend on the products.

Aerobic workout machine:

At first,Let people know that we are very formal and professional in the aerobic workout machine. Then the Internet can be our friend.Make a Website for the aerobic workout machine. Advertising on the Internet and TV.

Make sure you're clear about who is the main consumer.

8. people

What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why?

Men tend to be competitive ,while women method is collaborative. Men often think of the heart of the problems ,while women always look at various options. Men’s body language include forceful gestures while women not.

It is hard to say who is easier to work with.Generally speaking, women tend to be more emotional. Men are physically stronger than women. If I must make a choice,I think men is easier to work. with. So I can say and behave myself ,not worry about the jealousy.

9. business environment：

Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.

Possible factors:Some of the variations in price are due to differences in exchange rates,some are due to the differences in local raw materials and production or shopping costs and some are due to variation in taxes and the oil price.

Oil price:.For example,the cost of the increasing oil price is natural increase in transportation fee.The increase cost of transportation can lead to higher price of every brands.

12. competition：

What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola”, what do you want to do to make your product more competitive?

Cost :so reducing cost,producing more cheaply,selling more cheaply

Differetiation :that is making your pruducts appear very special in the market place

Innovation :so finding new products and new ways to market products,which is particularly important in the global market.

Job interview:

What would you like to do after you finish your studies? (Why?)

●go abroad, look for a job, hunt for a job, study further, post graduate

What are you doing now for the preparation of your future plan?

●knowledge preparation: attend training course

●psychological preparation: be mature

●improve interpersonal skills

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In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked 1. Customer relation: the importance of offering incentives to customers Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers. 2. Product promotion: how to ensure that products are promoted effectively at international trade fairs You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients. You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products. You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products. 3. How to reduce labor turnover rates In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.

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商务英语口语大全

商务英语口语大全 Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】

赞成. I agree. *比较生硬的说法. I think it's very important. (我认为这个问题很重要.) I agree. (我同意.) I agree with that. I'm with you. *"对,对"、"很好嘛"、"我赞成"、"OK". I'm for it. I don't agree. (我反对.) 我也这样认为. I think so, too. *更口语的说法. Tokyo is too expensive. (东京的物价太贵.) I think so, too. (我也这样认为.) 好哇! Anything you say! Let's see a movie. (我们去看电影吧.) Anything you say! (好哇!) I'm with you. Okay, let's. You're in charge. You're the boss. I agree with you. 没有异议. No objection! 我不反对. I don't have any objection to it. *objection "异议"、"反对"、"不服从"、"反对理由". What do you think of my proposal (你觉得我的建议怎么样) I don't have any objection to it. (我不反对.) I have no objection to it. I don't object to it. No problem here. Sounds alright to me. 我觉得那样很好. That's fine with me. How's tomorrow (明天怎么样) That's fine with me. (我没问题.) That sounds good. Sounds like a good idea to me. 很好! Fine. *这是种常用的表达方式,表示带有"无可挑剔的"、"不错的"、"好的"等语感. How was the proposal (这个建议怎么样) Fine. (很好!) How's everything (一切都好吗) Fine. (很好呀!) Good. It's acceptable. Okay. 那就行了. That's fair. *用于听到对方给予妥协性的回答时,就对方的意见或行为作出答复, 含有"这样才公平、公正"的语气. How does that sound (那样行吗) That's fair. (那就行了.) Fair enough. 我也有同样感觉. You can say that again. *表示"我的看法和你完全一致",带有同情的语感. That meeting was awful. (那个会开得真糟糕.) You can say that again. (我也有同样感觉.) I'll say. Definitely. 好像挺有意思. Sounds like fun. *接受别人的邀请或建议时. Let's go out! (我们出去玩吧.) Sounds like fun. (那一定很有意思.) 当然!/一定! You bet! *完全赞成对方所说的事的语气. Did you study for the test (快考试了,你准备了吗) You bet. (当然!/一定!) That is for sure. You know it. I'd bet on it. You can bet on it. Bet on it. Of course. It goes without saying. That goes without saying. You betcha. *俚语. 你是反对还是赞成他的主意 Are you for or against his idea 好! Good. *用来向对方表达愉快、批准、同意、满意等心情. How is it (这个怎么样) Good. (好!) It's good. 太棒了! Great! *比good更要强烈地表示"吃惊的、终于可以松一口气的心情",还带有"得意洋洋"、"心满意足"的语感. The boss approved my proposal. (老板同意了我的建议.) Great! (太棒了!) That's great! 好主意. Good idea. Let's do this part first. (我们先做这部分吧!) 我反对. I don't agree. *比I can't agree.的语气还要强烈,给人一种直接反对的印象.

BEC中级口试话题归纳总结

B E C中级口试话题归纳总结内部编号：（YUUT-TBBY-MMUT-URRUY-UOOY-DBUYI-0128）

BEC中级口语题目及答案归纳 first impression is vital. We should be neatly dressed to leave a good impression on the audience. you have a good sense of humor, it helps to enhance atmosphere at the presentation and the audience will become more friendly and engaging Teamwork (mutual trust, full co-operation) 1. What is important when managing a project Encouraging team work Keeping to schedule Selection of the team members Firstly, encouraging teamwork is very important when managing a project. Teamwork reflects the combined experiences, knowledge, intelligence and views of a group of people, so it will definitely improve the quality and efficiency of the work. Secondly, keeping to schedule is also important. Time is always of essence for a project. You should ensure that you would be running before the schedule rather than after it. Otherwise it will lead to late completion. On top of that, selection of the participants should be also taken into consideration. People with a wide range of experiences can enhance the chance of the successfully sorting out problems. 2. What is important when choosing people to work in teams