各部门质量目标分解
PFL质量目标版本:B/1
一、公司质量管理总目标
序号目标内容指标值计算方法统计部门统计频次
1 顾客满意率≥95%客户满意数÷调查客户数×
100% 研发部每季一次
2 顾客满意度≥80分每份调查问卷综合得分的累计
总分÷调查问卷总数研发部每季一次
3 产品出厂
合格率
100%
产品出厂合格数÷出厂产品总
数×100% 品管部每月一次
二、各部门目标
部门指标名称目标值计算公式统计部门统计频次
生产部
设备完好率≥93% 完好设备数÷设备总数×100% 生产部每月一次
产品一次下线
合格率
≥98%
入仓合格产品批数/交检产品
批数×100%
生产部每月一次
品管部
漏判率≤2%漏判数量÷检验总数量×100% 品管部每月一次成品检验合格率≥98%
成品检验合格数÷成品总数×
100%
品管部每月一次
计划
采购部供货及时率≥95%
抽样进料及时率÷抽样总批数
×100%
计划采购部每月一次
人力
资源部员工培训率100%
参加培训人数/应培训人数×
100%
人力资源部每季一次
物流
部
发货正确率≥98℅发货正确数÷发货总数×100% 物流部每月一次
IT部因网络病毒引起的
全公司系统瘫痪或
重要数据丢失事件
0 以实际发生事件为依据IT部每月一次
研发部产品图纸错误率≤1%
产品图纸错误套数÷产品图
纸总套数×100%
研发部每月一次
受控状态Control Status分发号Distribution No:
编制Written by陈智强日期Date2011/10/30 审核Audited by日期Date2011/11/01批准Approved by日期Date2011/11/01
PFL quality objectives Version NO:B/1 Company's overall goal of quality management
NO. Targeted content
Index
value Calculation
Statistical
department
Statistical
frequency
1 Customer satisfaction
rate
≥95%
Customer satisfactory number÷
Investigation customer number×100%
R&D
Every quarter
one time
2 Customer degree of
satisfaction
≥80
Add up the score of every investigate sheet
of customer satisfaction÷volume of
investigation
R&D
Every quarter
one time
3 Products leaving the
factory pass rate
100%
Product leaving the plant qualified number
÷Leaving the plant product total×100%
Quality
department
Every month
one time Objective of each Department
Dept Objective name Index
value
Calculation
Statistical
department
Statistical
frequency
Production department Equipment, good
rates
≥93% Complete equipment number÷Equipment Total×100%
Production
department
Every month
one time Product winding
qualified rate
≥98%
Warehousing, batch number of qualified products
/ Number of batches to test the product delivered×100%
Production
department
Every month
one time
Quality department Undetected rate ≤2%
Undetected quantity of non conforming materials÷Total
incoming quantity×100%
Quality
department
Every month
one time Test pass rate
of finished
product
≥98%
The number of finished products pass the test÷Total
Finished×100%
Quality
department
Every month
one time
Plan purchase department Supplies goods
timely rate
≥95%
Sampling rate in time÷Samples the total number of lots
×100%
Plan purchase
department
Every month
one time
Human resources department Staff training
rate
100%
Participate in the number of trainees / Should be the
number of trainees×100%
Human
resources
department
Every month
one time
Logistic Dept Delivery
accuracy
≥98℅Delivery correct number÷Total shipments×100% Logistic Dept
Every month
one time
Control Status Distribution No:
Written by Dico.Chen Date 2011/10/30 Audited by Date 2011/11/01 Approved by Date 2011/11/01
Dept Objective name Index
value
Calculation
Statistical
department
Statistical
frequency
IT department
Because the
network virus
causes entire
company
system
paralysis or
important
data missing
event
0 based on the actual incident
IT
department
Every month
one time
R&D
Product
blueprint
error rate
≤1%
Product blueprint wrong number of times
÷Product blueprint total×100%
R&D
Every month
one time