最新三级人力资源管理师《专业技能》真题及答案
一、简答题
1.简述行为锚定等级评价法的优点和不足。（15分）（教材P249-250)
答:行为锚定等级评价法也称行为定位法、行为决定性等级量表法或行为定位等级法。这法是关键事件法的进一步拓展和应用。其优点和不足如下:(1分)
(一)优点:
(1)对员工绩效的考量更加精确。(2分)
(2)绩效考评标准更加明确。(2分)
(3)具有良好的反馈功能。(2分)
(4)具有良好的连贯性和较高的信度。(2分)
5)考评的维度清晰,各绩效要素的相对独立性强,有利于综合评价判断。(2分)
(二)不足:
(1)设计和实施的费用高。(2分)
(2)费时费力。(2分)
2.简述员工沟通的程序。(15分)(教材P365)
答:员工沟通的方式多种多样,一个完整的员工沟通,总是包括信息的发出者、信息、沟通渠信息的接受者等要素。员工沟通的具体程序如下:(1分)
(1)形成概念,进行信息沟通的第一步是信息发送者想要传输什么信息,即形成,确定概念或思想。(2分)
(2)选择与确定信息传输的语言、方法和时机。根据欲要传输信息的内容,选择与确定信息传输的语言、方法和时机。(2分)
(3)信息传输,通过选择并确定的传输方式、时机实施信息的传输,即发送信息。(2分)
(4)信息接收。信息发出者将信息借助一定的信息传输手段、利用一定的信息传输方式传递给信息接收者。(2分)
(5)信息说明、解释。信息传输过程中形成或建立信息说明或解释机制,使信息接收者正确理解与认识信息的含义。(2分)
(6)信息利用。信息接收者利用信息以实现信息发送者传输信息的目的。(2分)
(7)反馈。根据传输信息的性质,以及信息传输所要实现的目的,信息传输者选择与确定信息反馈形式及反馈渠道。(2分)
二、计算题
某大型企业新成立的生产车间拟推行“五班四运转”的工作轮班制，即以10天为一个循环期，组织A、B、C、D、E五个工作班，实行早班（8:00-16:00）、夜班（0:00-8:00）三班轮流生产（工作班内工人轮流替班，午餐不得超过1小时），以保障生产
设备运行的连续性。同时，每天安排一个班休息，并安排一个副班上白班（6小时），即上8:00-11:00，下午14:00-17：00，负责清洗保养设备、打扫环境卫生等辅助服务
性工作，如下表1所示。
请根据上述条件，回答以下问题：
要求1：设计出10天为一个循环的五班轮休制倒班方案并填入表中（10分）（教材
P128）
要求2：计算实行五班轮休制员工全年制度工作时间并说明其合法性。（10分）
（P128）
(1)答:10天为一个循环周期的“五班轮休制”倒班方案,已经填入表1。其中“早”代
表早班,“中”代表中班,“晚”代表晚班,“副”代表副班,“0”代表轮休。(每一天
的排班正确,得1分)
(2)答：
全年工作日=365-11(法定节假日)=354天(2分)
实行五班轮休制,全年轮班执行周期数=354天÷10天=35.4(次)(2分)
每一个轮班周期,需要工作2早班、2个中班、2个晚班、2个副班。其中早、中、晚班的工作时间为8小时,剔除一个小时的午餐时间,实际工作时间为7小时:副班的工作时
间为6小时。所以,每个轮班周期工作工时=(2×7)+(2×7)+(2×7)+(2×6)=54(工
时)(2分)
全年工作工时=全年轮班执行周期数×每个周期工作工时=35.4×54=1911.6(工时)(2分) 根据劳动法规定,员工年制度工作工时为2000小时,实行“五班轮体制”年制工作工时
为1911.6工时,完全符合法律规定,是合法的。(2分)
三、综合题
1.年初，某行业主管部门对本行业内的50家重点企业的定编定岗定员定额等项基础工作，进行了一次全面调查，结果发现在这50家企业中，大多数依然执行5年前企业自
行制定的劳动定员定额标准，仅有15%的企业对原有定员定额标准做过布局的调整。各
类企业劳动定员定额的水平参差不齐，“一线紧、二线松、三线臃”的问题十分突出。根据本次调查反馈的一键，行业主管部门拟在下半年组织专家队伍，在深入调查研究
的基础上，出台本行业的劳动定员标准（试行方案），并在广发征求意见的基础上，
力争在年底前正式颁布执行。
要求：请结合本案例说明行业劳动定员标准应当包括哪些基本内容？（18分）（P58）答:一般来说,行业定员标准包含以下内容：
(1)企业管理体制以及机构设置的基本要求和规范,按照不同生产能力和生产规模,提出
年实物劳动生产率和全员劳动生产率的原则要求,规定出编制总额以及各类人员员额控
制幅度:(2分)
(2)根据不同生产类型和生产环境、条件,提出不同规模企业各类人员比例控制幅度:(2分)
(3)规定各类人员划分的方法和标准:(2分)
(4)对本标准涉及的新术语给出确切定义:(2分)
(5)企业各工种、岗位的划分,其名称、代号、工作程序、范围、职责和要求:(2分)
(6)各工种、工序的工艺流程及作业要求:(2分)
(7)采用的典型设备与技术条件:(2分)
(8)用人的数量与质量要求:(2分)
(9)人员任职的国家职业资格标准(等级)。(2分)
2.某航空地面服务公司是一家中型企业。根据岗位的工作性质和特点，请公司将工作
岗位划分为管理、技术和技能操作三大类公司人力资源部门规划制度改革要求，拟对
现有各岗位进行一次系统全面的岗位评价，为了切实保证岗位评价的质量，从各个部
门中抽出一些有丰富经验的主管人员，组成岗位评价专家小组。人力资源部在总结同
行业岗位评价经验的基础上，推出了岗位责任、劳动强度、技能要求和工作条件等四
大要素共22项评价指标，并准备与专家小组讨论评价指标的计分标准和方法。请结合
本案例回答一下问题：
岗位评价指标的量化标准应由哪些基础标准组成？（16分）（P325）
答:本案例中,人力资源部己经确定了岗位22项评价指标,接下来需要从该航空地面服
务公司的实际情况出发,制定出岗位评价指标的量化标准。
(一)岗位评价指标的计量标准通常由计分、权重和误差调整等三项基础标准组成。(3分)
(二)在岗位评价中,对评价指标的计分标准的制定,可以采用单一计分和多种综合计分
两类标准。(3分)
英语三级考试试卷真题及答案
英语三级考试试卷真题 及答案 -CAL-FENGHAI-(2020YEAR-YICAI)_JINGBIAN
Part Ⅰ Dialogue Completion (15 points) Directions: There are 15 short incomplete dialogues in this part, each followed by 4 choices marked A, B, C, D. Choose the best one to complete the dialogue and mark your answer on the ANSWER SHEET with a single line through the center. 1. Rita: You said we could discuss a problem you had when you first came to the U．S． Would you like to tell me your problem Anna:___A________ A.Yes ,of course. B.Thanks, I’d love to . C.Well, as you said. D.I don’t think so. 2. Jack:Hello, this is Jack London. May I speak to Dr．Lee Receptionist:I’m sorry.She’s with a patient._____B____ A. What’s up B.May I help you C.Could you wait D.Why do you want to see her 3.Peter:Hello.I’m Peter Smith.Aren’t you new here Wendy: _____A_____ I transferred from UCLA. A.No,I once was here. B.I’m Wendy Chan. C.I don’t know you. D.No,fist time here 4.Tim:Hey,Larry!Good to see you!____A______ Larry:Terrible!I just found out I failed my math test,and I studied all night for it! A.How’s it going B.How do you do C.How are you D.How about you 5. Wife:How about picking up some soft drinks on your way home Husband:___D____ Anything else A.I’d love to . B.I don’t mind. C.My pleasure. D.No problem. 6. Sian: Let’s eat out tonight.I don’t feel like cooking. Vincent:___A____ What do you fancy? Sian:I think Japanese food would make a nice change. A.Me too. B. Do you C.Well, why not D. So what 7. Kato:Shall we have Chinese or American food Mori:_____D_________ Kato:There is a good steak house around the corner. A.You have nothing in mind B.It doesn’t matter. C.I have no choice! D.Whatever you say! 8.Terri: How are things going with you and your roommate? Jon:Not very well. We’re _____A___,but I end up feeding him three meals a day. A.supposed to divide the house work B. supposed to share the groceries C. on good terms D. kind of broke 9.Mike:Shall I pick you up at 5 or 6 Joei:____A____ Mike:OK,I will pick you up at 5. A.It doesn’t make any difference. B. It’s fine with me. C.Like you said. D.Nothing bothers me. 10.Stacey:Sue,can you drive Jane and me to the doctor on Monday Sue:Sure._____A____ when you need help.
级人力资源三级真题及答案
2010年5月企业人力资源管理师（三级）理论试题 第一部分职业道德(第1～25题，共25道题) 一、职业道德基础理论与知识部分 答题指导： ◆该部分均为选择题，每题均有四个备选项，其中单项选择题只有——个选项是正 确的，多项选择题有两个或两个以上选项是正确的。 ◆请根据题意的内容和要求答题，并在答题卡上将所选答案的相应字母涂黑。 ◆错选、少选、多选，则该题均不得分。 (一)单项选择题(第1～8题) 1、根据《公民道德建设实施纲要》，从业人员应该遵循“五项要求”是（）。 (A)爱国守法、明礼诚信、公道正派、服务群众、勇于奉献 (B)爱岗敬业、诚实守信、办事公德、服务群众、奉献社会 (C)爱岗敬业、诚实守信、办事公道、遵纪守法、奉献社会 (D)创新进取、遵纪守法、办事公道、服务群众、与时俱进 2、职业活动内在的道德准则是（）。 (A)民主、审慎、法制(B)忠诚、谨慎、人本 (C)忠诚、秩序、勤勉(D)忠诚、审慎、勤勉 3、日本拉链大王吉田忠雄说：“不为别人的利益着想，就不会有自己的繁荣。”从职业道德的角度看，这句话的真正意思是（）。 (A)别人要求怎么做，自己就要怎么做(B)知己知彼，百战不殆 (C)企业经营要善于说“对不起”(D)诚信是企业立足社会的道德资本 4、从业人员执行操作规程的步骤和要求是（）。 (A)牢记操作规程、演练操作规程、坚持操作规程 (B)背诵操作规程、了解操作规程、坚持操作规程 (C)牢记操作规程、改进操作规程、坚持操作规程 (D)牢记操作规程、演练操作规程、创新操作规程 5、日本丰田汽车公司长期奉行“少花钱多办事”的经营理念，节约成为丰田公司的文化、时尚和习惯。但近一个时期以来，丰田汽车公司却连续陷入了“召回门”泥潭，据分析，问题的产生或多或少与“节约”有关，这说明（）。 (A)“少花钱”是不能够做到或者做好“多办事”的 (B)产品缺陷来源于把“节约”作为经营理念的战略 (C)“节约”就是赚小便宜吃大亏 (D)把握节约有度的本质十分重要 6、职业道德规范——“合作”的特征是（）。
2010年6月英语三级考试a级真题及答案
Part I Listening Comprehension ( 15 minutes) Directions: This part is to test your listening ability.It consists of 3 sections. Section A Directions: This section is to test your ability to understand short dialogues.There are 5 recorded dialogues in it.After each dialogue, there is a recorded question.Both the dialogues and questions will be spoken only once.When you hear a question, you should decide on the correct answer from the 4 choices marked A) , B) , C) and D) given in your test paper.Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. Example: You will hear: You will read: A) New York City. B) An evening party. C) An air trip. D) The man’s joB) From the dialogue we learn that the man is to take a flight to New York.Therefore, C) An air trip is the correct answer.You should mark C) on the Answer Sheet with a single line through the center. [A] [B] [C] [D] Now the test will begin. 1. A) The man can have a room with a shower. B) The man can’t have a room at present. C) The man should come tomorrow. D) The man booked a double room. 2. A) At the post office. B)At the bank C) In the street. D)In the office. 3. A) Go camping. B)Go sightseeing. C)Go shopping. D)Go skating. 4. A) Frozen foods. B)Sports goods. C) Office equipment. D)Household appliances. 5. A) Complaining about the mobile phone. B) Asking about the price of the mobile phone. C) Comparing the models of the mobile phone. D) Inquiring about the functions of the mobile phone. Section B Directions: This section is to test your ability to understand short conversations.There are 2 recorded conversations in it.After each conversation,there are some recorded questions.Both the conversations and questions will be spoken two times.When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper.Then you should mark the corresponding letter on the Answer Sheet with a single line
英语三级翻译题(含答案)
英语三级翻译题(含答案)
Translation 以下为2010年6月份真题： A California bank has an opening for a government relations officer. As an officer of a new, growing department, you will act as the bank’s liaison(联络人) with government officials. The successful candidate will have up to four years’ experience in government relations or public affairs. Strong writing and verbal(口头) skills are essential. College degree required. Banking experience preferred. 加利福尼亚银行现招聘一政府关系主任。作为一个新的成长中的部门的办公人员，该职位职责是负责联络政府官员。成功的应聘者要有长达四年的在政府关系或公共事务方面的工作经验，应有较强的书面和口头表达能力。要求大学专科学历，有银行工作经验者优先。 The Bodleian（博得雷利）Library is the main research library of the University of Oxford（牛津）. It is one of the six national copyright libraries and, as the founder of the library intended, it is a resource that attracts scholars and visitors to Oxford from around
(完整版)2018年英语三级考试试题及答案解析
2018成人学士学位英语考试试题 I. Reading comprehension Passage 1 Since its founding in 1948, McDonald's has grown from a family burger (汉堡包) stand to a global fast-food chain, with more than 30,000 locations in 118 countries. With 58 million daily customers worldwide, McDonald’s is now so ubiquitous around the globe that The Economist publishes a global ranking of currencies' purchasing power based on the prices charged at the local McDonald’s, called the Big Mac Index (巨无霸指数).That’s not to say that every nation carries the same menu items: choices vary widely depending on location. Some Asian locations serve fried shrimp in a Big Mac roll, while McDonald’s in India doesn’t serve beef at all, relying instead on burgers made from vegetables, rice and beans. Not everyone in the world has been happy to greet Ronald McDonald when he moves to town. Many see McDonald's as a symbol of American economic and cultural chauvinism (沙文主义), and European nations in particular have viewed American-style fast food as an insult to their national food. A French farmer, Jose Bove, became something of a national hero in 1999 after he and a group of people destroyed a McDonald's under construction to protest globalization and "bad food." The next year, a bomb exploded in a French McDonald’s, killing a 27-year-old employee. (76) (76)No one claimed responsibility. But regardless of whether you like their food or their policies, McDonald’s is still widely seen as one of the true pioneers of peaceful globalization. 1. According to the passage, which of the following statements is NOT TRUE. A. McDonald's was founded in 1948. B. McDonald’s has opened its restaurants in every city of the world. C. McDonald’s has over 30,000 locations in the world now. D. McDonald’s was very small in scale in the beginning. 2. The word ubiquitous in Paragraph 2 is most likely to mean ____. A. very crowded B. very dean C. existing everywhere D. occurring frequently 3. From Paragraph 2, we can conclude that ____. A. McDonald’s designs its menu to suit the local people B. millions of young adults got their first job with McDonald’s C. the McDonald’s menu sticks to old-fashioned favorites such as the Big Mac D. the low prices McDonald’s bring tens of millions of people through its doors every day 4. What did Jose Bove and his people do in 1999 to protest against McDonald's? A. They organized a strike. B. They protested outside a McDonald’s. C. They refused to go to a newly-built McDonald’s. D. They destroyed a McDonald’s under construction. 5. In ____, an employee died in a fatal bomb attack on a McDonald’s restaurant in France.
人力资源三级真题及答案
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