商务英语之电话常用语

商务英语之电话常用语
商务英语之电话常用语

商务英语之电话常用语

自己不会说英语时的应急电话用语:不擅长说英语的人接到英语电话时,千万不要手足无措,可用下述几种方式沉着应答。

(1)请稍待片刻。

Just a moment,please.

(2)请别挂断。我找一位会说英语的人来。

Hold the line,please.I’ll get an English speaker.

(3)请等一下。我找个人来听。

Hold on,please.I’ll get someone to the phone.

(4)很抱歉,我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?

I’m sorry,I don’t speak English well.I’ll have an English speaker call you back later.May I have your name and telephone number?

接电话的开场白:拿起话筒的时候,可先用Hello.Good morning.Good afternoon.等问候对方,并报上自己的公司名、部门名、姓名等,如此可予人态度亲切的感觉。(1)早安。这里是正泰贸易公司。我能效劳吗?

Good morning.This is Chengtai Trading Company.May I help you?

(2)午安。这里是大安商业银行。我能为您效劳吗?

Good afternoon.This is Dan An Commercial Bank.What can I do for you?

(3)先锋电子。我是吴玛莉。

Pioneer Electronics.This is Mary Wu speaking.

(4)喂。海外营业部。我是王大明。

Hello.Overseas Sales Department.Taming Wang speaking.

(5)喂。这里是王公馆。

Hello.This is the Wang residence.

(6)午安。我是王大明。

Good afternoon.Taming Wang speaking.

(7)我是杨文凯,请讲。

Wenkai Yang.Speaking.

问对方要找谁:通常对方都会主动说出要找谁,但万一对方说不清楚,或是你没听懂,想再确认的时候,可以用下面的话问清楚。

(1)请问找哪位?

Who do you want to talk[speak]to?

(2)您找哪位?

Who would you like to speak with?

(3)请问受话人的尊姓大名?

The name of the person you are calling,please?

(4)你要打给哪位?

Who are you calling?

不明了对方所言时:听不懂对方的话却硬撑下去,并非明智之举,不如坦白请对方更简单明确的说明清楚。(1)能说得明确一点吗?

Could you put that in more specific terms?

(2)我无法确定你的意思。

I’m not sure what you mean.

(3)很抱歉。我没听懂你的话。

I’m sorry.I couldn’t follow you.

(4)你讲得太快了。我跟不上。

You’re talking too fast.I can’t keep up.

(5)请你再多解释一下好吗?

Will you explain a little bit more?

(6)你能说得简单一点吗?

Could you put that more simply?

(7)恐怕我没听懂。能请你再说一遍吗?

I’m afraid I didn’t understand that.Could you say that again,please?

(8)对不起,我没听到,请你再说一遍好吗?

Excuse me,but I didn’t hear that,would you mind repeating it,please?

(9)抱歉,我没听懂,请您拼一下好吗?

Sorry,but I didn’t catch that,would you mind spelling it,please?

各种附和、质疑、同意、否定的用语:通话当中需借助各种或表附和,或表惊讶,或表欣喜,或表婉惜,或表疑问,或表否定的短语,以利谈话的顺利推展。

1、表惊讶

(1)真的呀?Really?

(2)什么?What?

(3)别开玩笑!You’re kidding!

2、表欣喜

(1)好极了!Great!

(2)太棒了!Fantastic!

(3)棒极了!Terrific!

(4)哇!Wow!

3、表婉惜

(1)真糟糕。That’s too bad.

(2)真可惜!What a shame!

(3)听到这样我很难过。I’m sorry to hear that.

(4)喔,原来如此。Oh,I see.

5、表同意

(1)没错。Right.

(2)正是。Exactly.

(3)是的,一点也没错。I’ll say.

4)你说得对极了。You can say that again.

(5)好的。OK.

6、表不同意

(1)我可不以为然。I don’t think so.

(2)不成!No way!

(3)不!No.

(4)喔,得了吧!Oh,come on!

(5)事实上不然。Not really.

通话将毕时的结尾语:通话接近尾声,经常要来上几句客套话,以作为道别的前奏曲。请灵活应用下列各句,免得该收场时却不知如何下手。

(1)谢谢你来电。

Thank you for calling.

(2)感谢你打给我。

It was kind of you to call me.

(3)很高兴跟你谈话。

Nice talking to you.

(4)让我们尽快聚聚。

Let’s get together soon.

(5)我该挂电话了。

I’d better get off the phone.

(6)请随时再打电话给我。

Call me again any time.

(7)有空请再打电话来。

Call again when you’ve got time.

(8)请代我问候珍妮。

My best wishes to Jane.

(9)请一定要再来电话喔。

Please do call again.

(10)我随时高兴接到你的电话。

I’m always glad to hear from you.

(11)想聊的时候请随时来电。

Call again anytime you feel like talking.

(12)谢谢你回我电话,再见。

Thanks for returning my call,good-bye.

(13)让我们保持联络,再见。

Let’s keep in touch,good-bye.

(14)那么下周二见。

See you next Tuesday,then.

上述内容由环球托业英语学习中心收集整理,希望会对大家有所帮助,更多内容尽在https://www.360docs.net/doc/cc6464887.html,/

商务邮件常用语(中英对照)

you`re any questions please let me know. 如有任何问题,请告诉我。 refer tentative schedule as follow: 请参照下面的暂定计划 recheck your record and advise if you find any differences. are following your instruction on the basis of your confirmation. 我们在您确认的基础上按您的指示行事 are you doing 还好吧 in advance and best regards. forward seeing you soon. there is anything else I can help,please let me know. `s why: 原因如下 review, and let`s discuss how we should move forward. 请检讨,并让我们一起讨论我们应该怎样继续。 would like to lock up this business. 我们想锁定这笔生意 you nespond(wespond) to the abover questions,we will decide which option we would like to pursue. 你们对上述问题回复后,我们会立即决定我们会选择哪个方案。for your understanding. 谢谢您的谅解 please let me know if you need any other information 另外,你们还需要其他信息吗 get back to you ASAP. 会尽快回复你! `s discuss this then 到时我们讨论下这个问题。 review the below email our US office and advise. 请查看以下我们US办公室发的E-mail并进行回复 and understand all below. review and advise us with any questions. `s give it a try to make it happen…It is for a good cause. 让我们试试吧…这是值得支持的 are a lots of lose ends now…How once you going to execute this 现在有很多问题,我们怎样处理 I explained over the phone,today,如同我今天在电话中解释的那样 we will have one chance only.既然我们只要一个选择 note and proceed as is,请注意,并按现况继续 see the reply below in red 请看如下红色的回复 check at your side and coment 请你们那边检讨一下并回复。 and understand all below,see reply in bold black (请看黑色粗体回复) forward to JACK for comment and corrective action. 评价和纠正措施提供给JACK is good news,You did a really good job! all below and attached files with is the summary of our findings: 以下是我们的结果总结 forward to hearing back from you tomorrow (盼明天收到你的回复) advise us with your comments 请把你的看法告诉我们 advise 请回复 all below with thanks,see reply in red. for confusion(混乱) will let you know its result soon. updates on this request 关于这个问题有什么新的消息吗

商务英语常用语

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复验的时限是什么时候?It's very complicated to have the goods reinspected and tested. 这批货测试和复验起来比较复杂。What if the results from the inspection and the reinspection do not coincide with each other? 如果检验和复验的结果有出入该怎么办呢?(三)Who issues the inspection certificate in case the quality do not confirm to the contract? 如果货物的质量与合同不符,由谁出具检验证明书呢?The certificate will be issued by China Import and Export Commodity Inspection Bureau or by any of its branches. 检验证明书将由中国进出口商品检验局或其分支机构出具。The Inspection Certificate will be signed by the commissioner of your bureau. 检验证明书将由商检局局长签字。Our certificates are made valid by means of the official seal and personal chop of the commissioner. 我们的证明书以盖公章和局长签字为有效。As a rule, our certificate is made out in Chinese and English. 通常证明书是用中文和英文开具的。You may have another certificate showing the goods to be free from radioactive contamination. 你们还要出具另一份证明书,以证明货物没有受放射线污染。Our goods must be up to export standards before the Inspection Bureau releases them. 我们的货物只有在符合出口标准后,商检局才予以放行。Our Inspection Bureau will issue a Veterinary Inspection Certificate to show that the shipment is in conformity with export standards. 商检局将出具动物检疫证明书以证明货物符合出口标准。Is it convenient for you to engage a surveyor? 你们联系公证方便吗?We have the best surveyor, China Import and Export Commodity Inspection Bureau. 我们有最好的公证行,即中国进出口商品检验局。 商务英语谈判:商检词汇编辑:Smart Words and Phrases:inspection 检验inspect 检验to inspect A for B 检查A中是否有B inspector 检验员inspector of tax 税务稽查员 inspection of commodity 商品检验reinspect 复验reinspection 复验Inspection Certificate 检验证明Inspection Certificate of Quality 质量检验证书Inspection Certificate of Quantity 数量检验证书surveyor 检验行,公证行Additional Words and Phrases Inspection Certificate of Weight 重量检验证书Inspection Certificate of Origin 产地检验证书Inspection Certificate of value 价值检验证书Inspection Certificate of Health 健康检验证书Sanitary Inspection Certificate 卫生检验证书Veterinary Inspection Certificate 兽医检验证书inspection of packing 包装检验inspection of loading 监装检验inspection of material 材料检验inspection of risk 被保险物价的检查inspection of storage 监装inspection of voucher 凭证检验inception of carriage 货车检查inspection of document 单证检查inspection of fixed asset 固定资产检查inspection of incoming merchandise 到货验收Inspection Certificate on Damaged cargo 验残检验证书Inspection Certificate on Tank 验船证书Certificate of Measurement & Weight 货载衡量证书Authentic Surveyor 公证签定人 inspection on cleanliness 清洁检验inspection on cleanliness of dry cargo hold 干货舱清洁检验inspection on cleanliness of tank 油舱清洁检验inspection and acceptance 验收inspection before delivery 交货前检验inspection after construction 施工后检验inspection during construction 在建工程检验inspection between process 工序间检验inspection report 检验报告inspection tag 检查标签Inspectorate General of Customs 海关稽查总局inspection and certificate fee 检验签证费to issue(a certificate) 发...(证明)Sworn Measurer 宣誓衡量人Underwriters Laboratory 保险商实验室Loyd's Surveyor 英国劳氏公证行 商务英语:不可不知的国际贸易用语编辑:Smart 国际贸易的价格表示方法,除了具体金额外,还要包括贸易术语,交货地点及所使用的货币。如 USD150 FOB Hongkong, STG2000 CIF Liverpool, 其中USD指的是以美金作价,而STG为英镑;Hongkong香港和Liverpool利物浦为交货地点;FOB 与 CIF 则为两个较为常用的贸易术语。以下是国际商会出版的《2000年国际贸易术语解释通则》中规定的全部贸易术语的分类。第一组:E组(卖方在其所在地点把货物交给买方)Ex Works (named place) 工厂交货(指定地点)第二组:F 组(卖方须将货物交至买方指定的承运人)FCA: Free Carrier (named place) 货交承运人(指定地点)FAS: Free Alongside Ship (named port of shipment) 船边交货(指定装运港)FOB: Free On Board (named port of shipment) 船上交货(指定装运港)第三组:C组(卖方必须签定运输合同,但对货物灭失或损坏的风险以及装船和启运后发生事件所产生的额外费用不承担责任)CFR: Cost & Freight (named port of destination) 成本加运费(指定目的港)CIF: Cost, Insurance and Freight (named port of destination) 成本,保险加运费(指定目的港)CPT: Carriage Paid To (named place of destination) 运费付至(指定目的地)CIP: Carriage and Insurance Paid To (named place of estination) 运费保险费付至(指定目的地)第四组:D组(卖方必须承担把货物交至目的地国家所需的全部费用和风险)DAF: Delivered at Frontier (named place) 边境交货(指定地点)DES: Delivered ex Ship (named port of destination) 船上交货(指定目的港)DEQ: Delivered ex Quay (named place of destination) 码头交货(指定目的地)DDU: Delivered Duty Unpaid (named place of destination) 未完税交货(指定目的地)DDP: Delivered Duty Paid (named place of destination) 完税后交货(指定目的地)

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的”。 Your prompt attention in this matter will be appreciated. 回信请寄到上述地址。 Please write us at the above address. ●请多关照 我们希望您能…… We hope that you will... 在此方面如果能够得到您的合作我将非常感谢。 Your kind cooperation in this respect is greatly appreciated. Your kind cooperation on this issue is greatly appreciated. 我们希望能够继续得到你们的合作和支持。 We hope we can count on your continued cooperation and support. *只限用在对方比较熟悉的情况下。count on “指望”。 我们期待着您的…… We look forward to your... 我们确信我们的请求将…… We trust our request will... *trust 包含了hope(希望)和believe(相信)两个词的意义。 ●表明热情、诚意;要求合作 我们期待着当……的那一刻。 We are looking forward to the time when... 请您不必客气,尽管与我们联系。 Please do not hesitate to contact us. *hesitate “犹豫,踌躇”。 Please do not hesitate to call us. 我们渴望在……方面给您以援助。 We are always anxious to assist you in... *be anxious to “渴望,想……”。 We are always willing to assist you in...

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