真题投诉信和申诉信

真题投诉信和申诉信

实例1 申诉信

Model Composition

Dear Mr. Smith,

Your printing quality is excellent, but delivery is not. We expect our printing orders to be on time. Recently, our orders have been delivered to us from two to five days later than the time promised. This practice has got to stop.

We have been maintaining a mutual rewarding relationship. We receive outstanding service coupled with creativity. For instance, with the widget promotion you helped to develop the color theme for our marketing program and we appreciated that greatly. In return for your quality work, we have given all our business to you. Now that relationship is in jeopardy because of your untimely delivery of printing orders.

We know you can meet the deadlines. Your action of getting our printing requirements to us on time is greatly appreciated.

Sincerely,

Li Ming

分析：以上是Gloryfield Furniture Manufacturing Inc. 写给Smith & Steven Printing Company 的申诉信, 信中提到Smith & Steven Printing Company经常延误送货时间而给Gloryfield Furniture Manufacturing Inc.带来损失。最后，Gloryfield Furniture 希望对方以后能够准时交货。

实例2 投诉信

Model Composition

Dear Customer Service Department,

Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.

The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

Enclosed are copies of invoice and delivery order for your reference.

Yours truly,

Li Ming

分析：这是顾客向客户服务部投诉的一封信。第一段清楚说明了有问题的商品的型号，交易时间。第二段提出解决问题的办法和依据，要么更换，要么退钱。第三段表达出期待，当然最后还要附上发票和其他证明依据。