酒店英语教案
Teaching Plan for Hotel English
Period: 2
Teaching Content：Workshop 1 Unit 1 Room Reservation
Teaching objectives:
1.Grasp the terms and useful phrases in making room reservations
https://www.360docs.net/doc/f413127951.html,e sentence patterns in working situations
3.Make situational dialogues fluently
4. Grasp the procedure of room reservation.
Teaching focus:
1. Sentence patterns in making a room reservation
2. Practice situational dialogues.
Teaching difficulties: 1. To read the conversations fluently
2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:
The first period
Step I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)
T:
1. The content of the course:
This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, i.e. key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.
2.The assessment strategy of this course:
?Class participation: 10%
?Homework & class attendance : 10%
?Oral test: 40%
?Final exam (written): 40%
Step II: Lead-in. (5 minutes)
1.The teacher would invite some students to talk about the basic procedures of receiving room reservation.
2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.
●Greetings
●Date of arrival and departure
●Room types
●Name and telephone number
●Confirmation
Step III Learn the new words and sentence patterns.(30minutes)
1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.
1) Good evening. Peace Hotel. Reservation. May I help you?
2) Is there anything that I can do for you?
3) What kind of room would you like? We have single rooms, double rooms, suites, deluxe suites and a presidential suite.
4) Do you want a single room or a double room?
5) Would you like twin beds or double beds?
6) I’d like to reserve a room in your hotel?
7) I’d like to make a reservation for a suite with both shower and bath.
8) I’d like a room with a view.
9) We have nice rooms overlooking the sea.
10) We have rooms facing south.
11) Would you like a room with a bath or shower?
12) How many people are there in your company?
13) How long do you intend to stay?
14) Are you with a company?
15) For how long?
16) For what dates, please?
17) It’s for three nights, May 10th to12th.
18) Hold the line, please.
19) I’ll check if there is a room available for those days.
20) I’m sorry we are booked out for that date.
21) We do have a vacancy for those dates.
22) The current rate is $150 per night.
23) A single room is $120 per night. There is also a 10%tax and a 10% service charge.
24) Children under 12 are half price.
25) We offer a 10% discount for group reservations.
2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.
3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.
The second period
Step IV: Practice the sample dialogues in the textbook.(25 minutes)
1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)
2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.
3. Act out the dialogues in front of classes in pairs.
Step V Role play.(20minutes)
1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.
Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.
2. The teacher would ask some pairs to act out their dialogue in front of the class.
3. Give comments and advices to improve the students’ dialogues.
Step VI Homework assignment.
1.Finish Exercise II, III, IV in the textbook.
2.Learn the sentence patterns by heart and practice the dialogues.
3.Preview the new unit.
Period: 2
Content：Workshop 1Unit 2Reception
Teaching aims:
1. Grasp the terms and useful phrases in reception service.
2. Fill in the registration form correctly.
3. Use sentence patterns skillfully in working situations.
4. Make situational dialogues fluently.
5. Grasp the procedure of receptionand learn how to fill in the registration form.. Teaching focus:
1. Sentence patterns in receiving the guests.
2. Practicethe sample dialogues and make situational dialogues.
Teaching difficulties: 1.To read the conversations fluently
2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:
The first lesson
Step I: Lead-inand discussion. (10 minutes)
1. The teacher would ask students to discuss the procedure of registrationand then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in.
2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of registration.
●Greetings
●Checking the reservation list
●Filling the registration form
●Checking the form
●Notice
Step II Learn the new words and sentence patterns. (35minutes)
1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.
1) Welcome to our hotel
2) Good morning. This is the reception desk. May I help you?
3) Have you made a reservation?
4) In/ under whose name was the reservation?
5) When did you make the reservation?
6) Have you received a confirmation notice?
7) I booked a room on line a week ago?
8) I have booked a double room in the name of Ellen Hill.
9) Have you finished the check-in procedure?
10) Let me look through our reservation list/record.
11) thank you for waiting, sir
12) Yes, we do have a reservation for you.
13) Sorry, we don’t have a record of your reservation.
14) Would you please show me your passport and visa?
15) I need your ID card for just a moment?
16) Would you mind filling in this form and paying $100 in advance?
17) Would you please fill in the registration form?
18) Please sign the registration form.
19) This is the receipt for paying in advance. Please keep it.
20) You forgot to put your department date.
21) Here is your card, Madam. Your room number is 2212
22) I’m glad that we’ll be able to accept your extension request, but I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights.
23) Sorry, we have no rooms available. But I can refer you to Gold Port Hotel, where they may have a room.
24) Would you like to get in touch with somewhere else for you?
25) Not at all. I’m always at your service.
26) I hope you will enjoy your stay here.
2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.
3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.
The second period
Step III: Practice the sample dialogues in the textbook. (25 minutes)
1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)
2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.
3. Act out the dialogues in front of classes in pairs.
Step IV Role play. (20minutes)
1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.
Situation: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.
2. The teacher would ask some pairs to act out their dialogue in front of the class.
3. Give comments and advices to improve the students’ dialogues.
Step V Homework assignment
4.Finish Exercise II, III, IV in the textbook.
5.Learn the sentence patterns by heart and practice the dialogues.
6.Preview the new unit.
Period: 2
Teaching Content：Workshop 1Unit 3 Bell Service
Teaching objectives:
1. Master the terms and useful phrases in bell service.
2. Use sentence patterns skillfully in working situations.
3 Make situational dialogues fluently.
4. Grasp some knowledge about bell service.
Teaching focus:
1. Sentence patterns in receiving the guests.
2. Practice the sample dialogues and make situational dialogues.
Teaching difficulties: 1. To read the conversations fluently
2. To make situational dialogues with the sentence patterns
酒店英语教案第3讲
第 3 讲 一、名称：Check-in and Showing the guest to their room 二、教学时数：2 三、教学目的: 1.practice the students’listening ability 2.practice the students’speaking ability 3.how to receive a guest with advance reservation 四、重点和难点： 重点：Receiving a guest and showing him to his room 难点：introducing facilities 五、教学方法和手段： 方法：Task-driven method 手段：teach;Q & A; Discussion;role-play 六、教学内容及时间安排 1. check-in 2. Showing the guest to their room
（备注） 教学过程 （一）导入新课（问题导入） 1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in. 2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of registration. （二）讲授新课 I Check in 1.Following are the steps and diaoluges of helping your customers to check in at the hotel. (1)Greeting your customers (2)Checking the reservation list (3)Filling the registration form (4)Checking the form Maliang(M): Receptionist John(J): Customer M: Nice to meet you, Mr.John. Welcome! J: Nice to meet you M: I’ve booked a twin-bed room with bath in the name of our company. Please wait a moment, I’ll check with the clerk at the front dest. J: Ok! M: Sorry to have kept you waiting, sir. I need your ID card and passport please. And would you mind filling in the registration form? J: OK! Here you are. Is it all right? M: Yes. Here’s the key to Room 908. This way please! 2.Following are the direct diaoluges between guest and receptionists! Receptionist (R): Good afternoon, sir. How may I help you? Guest (G): I’m Andrew Scott. I have made a reservation. R: OK, Mr. Scott. I’ll check the reservation record. Sorry to have ke pt you waiting. According to our record, your reservation is for a double room from March 20th to 24th. Is that right? G: Yes. R: Could you fill out the registration form, please? G: OK. R: Thanks. Could I see your passport, please? G: Yes, here you are. R: Thank you, Mr. Scott. How would you like to settle your bill? G: By credit card. R: May I take a print of your card, please? G: Sure. R: Thank you, Mr. Scott. Your room is 1012 on the tenth floor and this is your key card. Please keep them. The bellman will show you up to your room. G: Thank you.
旅游酒店英语教案
《旅游英语》教案 一、课程性质、地位和任务 本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。 旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。 二、课程基本要求 通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。 本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。 三、教案内容 Unit 1 Reservation 教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。 教学基本内容： Ⅰ Listening Comprehension 听力对话 重点句型听力 Ⅱ Useful Expressions 酒店服务英语的总体原则 组织结构 预定的常见形式 预定的注意事项 ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
饭店服务英语教案
Unit Three Bell service T eaching aims ： 1.practice the students’ listening ability 2.practice the students speaking ability 3.let the students master the job of the bellman T eaching focus: Receiving a guest and showing him to his room *showing him to his room *introducing facilities *notice of water T eaching difficult *introducing facilities Capacity-building methods Reading and speaking. Role play T eaching classes 4
First 2classes T eaching procedures The first 2 classes step1 1 learn the words of housekeeping department especially facilities (reading again and again) Step 2sample 1 Receiving a guest and bring him to his room (1) read the dialogue (2) some difficult sentences Is there anything valuable or breakable in your bag? I’m afraid the contents might break. Y ou probably know you can’t drink the tap water. Y ou must drink boiled water, or you can buy bottled water. Step 3 The procedures ●showing him to his room (1)follow me, please (2)after you, please (3)this way, please. (4)Let’s take the elevator (5)Y our room is just at the end of the corridor. Please follow me. (1)Let’s carry the suitcase. (2)Is there anything I can do for you? (3)Shall I carry the luggage for you? (4)Let me give you a hand. (5)May I help you with you luggage? ●introducing facilities (1)How do you like this room? (2)The room is facing south and commands a good view of the beautiful garden. (3)Hour hotel has a very good room service. (4)Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar. (5)Here is our hotel’s service Information Booklet. It gives you an
《酒店服务英语》课程单元教学设计第1章Project 3 Check-in)
《酒店服务英语》课程单元教学设计 Project 3 Check-in 一、基本信息(basic information) 1. 本次课项目（the unit’s project）：checking in 2.核心能力目标（core capability objectives）： Make students be able to help guests check in with the reservation at the front desk using proper English. Make students be able to help walk in guests check in at the front desk using proper English. 3. 知识目标（knowledge objectives）： Make students master some words and phrases related to checking in procedures. Make students master some useful patterns of checking in procedures, as well as the expressions of up-sale skills of selling the hotel rooms. 4. 情感目标（affective objectives）： Help student to be more confident and positive in study and work. 5. 素质目标（Quality objectives）： Train students’ ability of communication and cooperation. Make students more qualified and professional in their field through learning and practice. 6. 能力训练任务（Capability training task）： Check in for the guest with reservation. Check in for the walk in guests. 7.教学场地（teaching site）：Training room 8．物品准备（teaching materials）：Related teaching staff and PPT 9. 授课说明（teaching introduction）：This course aims to improve students’ practical abilities in receiving guests and offering related help to guests to check in through imitating and practicing. Teacher plays a role of guiding and organizing the activities on class to train the professional operation ability of students. There are various teaching methods applied in the class to make this teaching process more effective.
project 1 酒店英语教案
《酒店服务英语》课程单元教学设计 一、基本信息(basic information) 1. 本次课项目：Project 1 Body care Service 2.核心能力目标： Make students be able to introduce body care services and facilities to the guests Make students be able to show the points for attention to the body care guests 3. 知识目标： Make students’master some words and phrases related to body care facilities and services. Make students master some useful patterns and expressions of recommending the body care service and facilities to guests. 4. 情感目标： Help student to be more confident and positive in study and work. 5. 素质目标: Train students’ ability of communication and cooperation. Make students more qualified and professional in their field through learning and practice. 6. 能力训练任务（Capability training task）： Make an introduction of body care facilities to guests. 7.教学场地：Training room 8．物品准备：Related teaching staff and PPT 9. 授课说明（teaching introduction）：This course aims to improve students’ practical abilities in introducing some healthcare activities and facilities in an hotel to guests through imitating and practicing. Teacher plays a role of guiding and organizing the activities on class to train the professional operation ability of students. There are various teaching methods applied in the class to make this teaching process more effective. 二、能力训练设计（capability training design） Step 1：Warming-up（3 minus） 让学生说出酒店所提供的常见的娱乐健身服务项目。 目的：明确单元教学重点—健身娱乐。
酒店英语教案
Teaching Plan for Hotel English Period: 2 Teaching Content：Workshop 1 Unit 1 Room Reservation Teaching objectives: the terms and useful phrases in making room reservations sentence patterns in working situations situational dialogues fluently 4. Grasp the procedure of room reservation. Teaching focus: 1. Sentence patterns in making a room reservation 2. Practice situational dialogues. Teaching difficulties: 1. To read the conversations fluently 2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures: The first period Step I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes) T: 1. The content of the course: This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, . key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests. 2. The assessment strategy of this course: Class participation: 10% Homework & class attendance : 10% Oral test: 40% Final exam (written): 40% Step II: Lead-in. (5 minutes) 1. The teacher would invite some students to talk about the basic procedures of receiving room reservation. 2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation. Greetings Date of arrival and departure Room types
(完整版)饭店英语教案.doc
旅游专业英语——饭店英语 Foreword: Good morning everybody! I’m so glad to see you again in the new year. We will learn New English for Hotel together in this term. Just like before, I hope every can study hard and ask more questions to me, let’s make progress with each other and you can meet the needs of your job in the future with a fluent English. so you should practice these sentences hardly and can communicate with different people in different situation. The most important goal is open your mouth to speak and communicate with others. So I hope all of you can master this important ability and practice it by heart. 前言：各位同学早上好，非常高兴在新年里再次和大家见面。这学期我们将一起学习宾馆英语。和以前一样，希望大家认真练习，多问问题，让我们 一起进步也希望你们将来能以一口流利的英语适应工作的需要。 宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句 子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的 场合和不同的人来交流。 宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部 分是关于这个行业的理论性文章。当然情景对话部分的内容是比较重要 的，我们最重要的目的就是让你们拥有流利的英语口语。 希望大家用心学习，熟练掌握这项重要的技能。 Content before class: review of hotel industry 1. What Is a Hotel. A. Listen to the tape, decide what each short conversation is about and mark ( ∨) where
酒店服务英语课程标准
酒店服务英语课程标准 Company Document number：WTUT-WT88Y-W8BBGB-BWYTT-19998
《酒店服务英语》课程标准 课程代码：00115 课程类型：专业必修课 学时：36 学分：2 适用专业：酒店管理专业 一、课程定位 《酒店服务英语》课程是酒店管理专业的必修课程之一，是培养学生从事涉外酒店服务工作所需的实用英语技能的课程。本课程旨在培养学生具有较强的语言表达能力，掌握酒店服务工作的基本业务流程和技能，在培养学生扎实的英语语言表达能力的同时，联系旅游服务工作实际，使学生能用所学英语开展酒店服务活动，培养学生从事涉外酒店接待的实践能力，并为学生进一步从事酒店实践工作奠定良好的基础。 1、以学生为主体，注重个体差异 本课程的教学活动的安排、评价的方式遵循“以学习者为中心”的原则，面向全体学生，尊重学生的个体差异，为他们提供多种课堂学习任务和课外练习任务，供他们选择，进行个性化的学习；同时，对学生的学习过程进行评价。 2、以任务为载体，体现职业情境 课堂教学采用具有实践性的任务式主题式教学法，以酒店服务工作内容为主题，创造真实的语言环境，让学生通过完成基于酒店服务程序的各种学习活动，在完成学习任务的过程中掌握英语。
3、突出能力目标，形成解决问题和自主学习的能力 积极培养学生的用英语完成各项工作任务的能力，除了让学生了解酒店服务英语的规律、掌握酒店服务工作用语，还要通过多种学习任务的完成，培养学生解决问题、处理问题的能力，以及自主学习的能力。 二、工作任务与课程目标 (一)课程总体目标 本课程的主要目的是围绕酒店服务工作，教授一定的英语知识，重点训练和提高学生英语表达技能，使学生能在酒店服务工作中进行流利地交流，为境外游客提供服务。通过该课程的学习，使学生具有酒店服务工作的基本技能、较突出的语言表达能力，具有从事涉外酒店接待的实践能力，并使学生为进一步从事涉外酒店实践工作奠定良好的基础。 (二)具体目标 1、能力目标 能综合运用所学的英语语言，从事酒店服务工作环境中的客房预订、接待入住、退房离店、礼宾服务、商务中心服务、总机服务、各项客房服务、餐位预订、引座点菜、席间服务、结账、康乐服务等各项酒店服务工作。 2、知识目标 了解酒店服务各项工作任务的基本服务流程和要点，掌握用英语进行酒店各部门服务工作所必备的、基础的专业术语和表达句。 3、素质目标 具备良好的职业素养、文化素养、沟通能力、应变能力和处理问题能力。
旅游英语情景口语对话：在酒店At The Hotel
旅游英语情景口语对话：在酒店At The Hotel KATHLEEN： Are you cold？ HANK： Yes， a little. KATHLEEN： I wonder if we can change the temperature. HANK： I tried before. There are no buttons on the air conditioning. KATHLEEN： There must be buttons. How do they turn it on and off？ HANK： I think it is centrally controlled. They control it at the main desk. KATHLEEN： Well， they have it too cold in here. I want to be warmer. I won't be able to sleep. HANK： I'm going downstairs for more drinking water. I will ask them. KATHLEEN： What did they say about the air conditioning？ HANK： They said it is centrally controlled. All the rooms are the same. They can't change it. KATHLEEN： That's stupid. How can I sleep in this？ HANK： You can wear more clothes. KATHLEEN： Did you ask them to send more blankets up？ These blankets they use are too thin. HANK： No， I didn't think of it.
酒店服务英语教学教材
酒店服务英语 酒店服务英语 Supplementary Dialogues : 【对话1】： Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。 Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗？ Guest: Mr Harold Smith. Harold Smith先生。 Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗？ Guest: Yes, I am. That’s right. 是的没错，是明天退房。 Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗？
Guest: Yes please. At 6.30am. 是的，请在早上6.30唤醒我。 Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。 Guest: Thank you.谢谢你。 【对话2】： Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有预定，名字是Tomlinson. Hotel staff: Ok I’ve found it. Checking out on the 27th? 好，我找到了。是27日退房吗? Guest: That’s right. 没错。
酒店英语(教案)
---------------------------------------------------------------最新资料推荐------------------------------------------------------ 酒店英语(教案) 《酒店英语口语》课程单元教学设计（教案）一、教案头本次课标题Basic Knowledge授课教师授课班级上课时间2 学时上课地点能力（技能）目标知识目标 1、know what is a hotel教学目标1．Know some general expressions for hotel services2 、 know some body language and Grooming for hotel clerk快速阅读：The hotel industry能力训练任务及案例教学重点1．掌握一些重点词汇 2．掌握一些常用的表达方法教学准备课堂讲授、课堂讨论、案例分析；启发式教学方法：课堂提问、引导学生思考；师生互动。 1 1/ 12
二、教学设计步骤教学内容简述本单元教学内容： 1． The hotel industry 告知（教学内容、目的） 2． Body 教学方法教学手段学生活动时间分配（分钟）language and Grooming for hotel clerk讲授，课堂讨论用多媒体教学听课，讨论，练习3 课时3 、General expressions for hotel services 案例导入：The hotel industry引入（项目）讨论用多媒体教学讨论0.5 课时任务 1： The hotel industry 任务 2：1、What is a hotel 2 、 What is the first and foremost task of a hotel？启发用多媒体教学讨论1.5 课时1 、how to project a good Body image as a hotel clerk？ language Eye、 smile、 skin、 body、 hand、 and makeup、hair、teeth、shoes、 Grooming for hotel uniform clerk 任务 3： General expressions for hotel services 创新或拓展本章描述了酒店产业及酒店服务人员的仪态，以及酒店服务的一些常用语言，为以后的学习内容奠定了基础。 Descripe and Guess 1、Greeting 2、Offering help 3、Answering calls 4、 Introducing yourself 5、 Settling the complaints启发用多媒体教学讨论0.5 课时启发用多媒体教学练习1 课时归纳与小结讲授用多媒体教学听课作业Descripe and Guess 后记2
酒店英语教学大纲
《酒店英语》课程教学大纲 课程名称：《酒店专业英语》 学时：108学时 适用专业：酒店管理专业 开课部门：旅游系 一课程性质和教学目标 （一）课程的性质 本课程是高职酒店管理专业开设的一门专业必修课程。通过该课程的教学，使学生熟练掌握酒店管理的专业词汇句型，灵活运用前台接待、客房服务、餐厅酒吧、商务中心服务、康体娱乐服务等各大业务活动的英语会话，使学生掌握饭店一线经营部门（前厅部、房务部、餐饮部、商场部、饭店管理部门）常用的英语情景会话，并能较准确地胜任涉外旅游饭店服务工作。 《酒店实用英语（中级）》紧密结合饭店从业人员的职业特点，选择饭店工作中最真实、最常用的场景，通过教学使学生掌握酒店不同岗位员工应具备的语言实际能力，从而提高酒店管理专业学生的专业水平。 （二）、课程教学目标 1 通识教学目标 （1）、提高学生进行英语听、说、读、写、译技能的训练，同时
进行了各国文化差异常识的拓展能力培养。 （2）、培养学生能掌握酒店英语常用的基本词汇和句型，适当深化语言知识，强化语言交际能力，特别是听说技能和口头交际能力的培养；注重提高学生的观察、记忆、思维和应变能力。 2 专业教学目标 （1）、培养学生具有运用英语进行交际的能力和继续学习的能力，学生掌握酒店业的基本英语词汇。 (2)、掌握前台，客户，餐饮等服务英语用语，操作，服务规，产品介绍等细微环节中英语表达方式。 (3)、使学生得到专门用途（ESP）的初步训练，使学生知道在不同场合，不同语境中，具备较强的语言实践能力、创新能力，达到中级餐厅服务员的英语水平。 二、教学容和要求 理论教学容 第一章：客房服务英语 第一节客房部概况 第二节客房服务 1、客房迎宾服务 2、客房清理服务 3、客房洗衣服务 4、客房送餐服务
饭店服务英语教案1booking
Unit One Reservation Teaching aims ： 1.practice the students’listening ability 2.practice the students’speaking ability 3.let the students master the basic procedures of reservation Teaching focus: Basic procedures: *greetings *date of arrival and departure *room types *address *telephone number *conformation. Teaching difficult *some new words and phrases *some useful sentences translation Capacity-building methods Reading and speaking. Making dialogues Teaching classes 6
First 2classes Teaching procedures Step1. 1.Recalled the good old days during the summer vacation 2.emphrase the importance of English for the hotel service 3.Introduce the semester learning content in this term S tep 2new subject The manager’s remarks The aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink. The front office of a hotel is not only its “shop window”but also its “nerve center”. The front office staff should know the great importance of this department and the aim of the hotel. It is in this department that the guest can get the first impression and the guest can enjoy vacation or business in this city. The front desk clerk seem to do the following: receive reservations, register guests, assign rooms, distribute baggage, sore guests valuables, provide information, deliver mails and messages, check room occupancies, check out guests and so on. In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, service skills, service terms and knowledge of languages. The most importance is you should be polite and smiling and is real like for people and have a desire to help them. Today, we are going to learn the unit One which is the Reservation for the front office. Please open your books to the page2.firstly, we look at the part One. The basic procedures including the following points: 1.greetings This is the first procedure of welcoming guests. As the old saying goes: a good beginning means half of success. As the receptionist at the front office,
酒店英语教案第9讲
第9 讲 一、名称：Complaints and Claim 二、教学时数：2 三、教学目的: How to make the complaints how to solve the complaints 四、重点和难点： 重点：some useful sentences 难点：To make situational dialogues with the sentence patterns 五、教学方法和手段： 方法：Task-driven method 手段：teach;Q & A; Discussion;role-play 六、教学内容及时间安排 1.reference words 2.secen dialogues 3. other useful expressions 4. role-play
Dialogue two Non-delivery of an Order R: Room Service speaking. What can I do for you? G: I ordered my breakfast last night for today 8 a.m., but it hasn’t arrived yet. R: I’m sorry, sir. Did you order by phone or by the reservation card? G: By the reservation card. R: I see, sir. At what time did you leave the card on the door? G: Well, it was about 1 a.m. R: I’m sorry to tell you that all reservation cards are collected at 12 midnight. No reservation card will be accepted after that. It is written clearly on the reservation card. G: Well, OK. Could you send a breakfast to my room now? R: I’m afraid you may have to wait 30 or 40 minutes at this time, sir. G: Then where can I have breakfast as soon as possible? R: The restaurant and coffee shop both serve breakfast at this time. G: I’ll try there. Thank you anyhow. R: You are welcome, sir. Useful expressions for guests to make complaints 1.我要投诉 ?I ’ m afraid I have a complaint. ?I have a complaint to make . ?I have something to complain about. ?Make a complaint (投诉） 2.设备问题 ?My air conditioner in my room is not working. ?The television is out of order. ?The telephone doesn’t work. ?Out of order ? The door to the private bathroom won’t lock. ? The air conditioner doesn’t work. ? Excuse me, but there's a problem with the heating in my room. 3.浴室问题 ?There is no hot water. ?The water closet is clogged and when I flushed it, it overflowed! ?There are no toiletry items in the bathroom.