酒店员工入职基础英语培训-完整版

酒店基础英语培训

BASIC ENGLISH COURSE FOR NEW STAFF

目录

通用基础英语

酒店常用词汇---------------------------------------------------------------------------------2 时间------------------------------------------------------------------------------------------3 日期------------------------------------------------------------------------------------------3 季节月份-------------------------------------------------------------------------------------3 节日------------------------------------------------------------------------------------------4 数词------------------------------------------------------------------------------------------4 天气预报--------------------------------------------------------------------------------------5 酒店常用场景句型-----------------------------------------------------------------------------5

部门常用英语

前厅部----------------------------------------------------------------------------------------9 客房部----------------------------------------------------------------------------------------32 财务部----------------------------------------------------------------------------------------41 中餐厅----------------------------------------------------------------------------------------45 西餐厅----------------------------------------------------------------------------------------57 康乐部----------------------------------------------------------------------------------------66

通用基础英语

酒店常用词汇VOCABULARY

国际品牌酒店Internaitional Hotel 按摩Massage

商务型酒店Business Hotel 网球场Tennis Court

总办General Manager Office 多功能厅Multi-Function Hall

餐饮部F&B Food and Beverage Department. 会议室Conference Room

康乐部Recreation Department. 会见室Meeting Room

人力资源部Human Resource Department. 电梯Elevator / Lift

人事部Personnel Department. 总统套房Presidential Suite

客房部Housekeeping Department. 商务套房Business Suite

销售部Sales Department. 豪华套房Deluxe Suite

管家部Public Area / PA 标准单/ 双人房Standard Single / Double Room 洗衣房Laundry Department. 豪华单/ 双人房Deluxe Single / Double Room 前厅部Front Office Department. 总经理General Manager

培训部Training Department. 副总经理Deputy General Manager

电脑部Computer Department. 人力资源总监Director of Human Resource

中餐厅Chinese Restaurant 总经理助理Assistant General Manager

西餐厅Western Restaurant 经理Manager

管事部Stewarding 副经理Assistant Manager

财务部Finance Department. 大堂副理Guest Service Assistant

收银台Cashier’S Desk 主管Supervisor

工程部Engineering Department. 领班Captain

保安部Security Department. 楼层Floor

水疗SPA 行李生Bell Boy

商务中心Business Center 餐厅服务员Waiter / Waitress

鲜花店Flower Shop 接线员Telephone Operator

前台接待Front Desk/ Reception 接待员Receptionist

大堂吧Lobby Lounge 收银员Cashier

大堂Lobby 维修人员Repairman

票务中心Ticket Service 厨师Chef

礼宾/ 行李处Concierge 行政总厨Executive Chef

总机Operator 旅游散客Independent Traveler

服务中心Service Center 旅游团队Tour Group

监控室CCTV 观光旅游Sightseeing Tour

商场Shopping Center 会议旅游Convention Tour

医疗室Clinic 度假旅游Vacation Tour

出租车Taxi 旅行社Travel Service / Travel Agency 停车场Parking 导游Tour Guide

车道Passage 旅游者Tourist

走廊Corridor 星级饭店Star-Rated Hotel

花园Garden 游览区Sightseeing District

保龄球馆Bowling Room 游览点Sightseeing Spot

室内游泳池Indoor Swimming Pool 酒吧/酒廊Bar/Lounge

桑拿Sauna 客人满意度Guest’s satisfaction

时间TIME

一小时One Hour / An Hour 半小时Half an Hour

两个半小时Two Hours and A Half 点钟O’Clock

四点钟Four O’Clock 一刻钟 A Quarter

分钟Minute 五分钟Five Minutes

秒钟Second 五十秒钟Fifty Seconds

七点零三分Three Past Seven 八点半Half Past Eight

九点四十五分Fifteen to Ten 九点四十五分 A Quarter to Ten 九点四十五分Nine Forty-Five 上午 A.M.

8：30 Eight Thirty 下午P.M.

日期DATES

星期一Monday/Mon. 星期二Tuesday/Tue.

星期三Wednesday/Wed. 星期四Thursday/Thu.

星期五Friday/Fri. 星期六Saturday/Sat.

星期天Sunday/Sun. 周未Weekend

天/日Day 周/星期Week

世纪/百年Century 黎明/拂晓Dawn

早晨/上午Morning 中午Noon

下午Afternoon 晚上Evening

晚上Night 午夜Midnight

今天Today 昨天Yesterday

前天The Day Before Yesterday 明天Tomorrow

后天The Day After 整天The Whole Day

今晚Tonight 昨晚Last Night

整个晚上The Whole Night 上星期Last Week

下星期Next Week 上周The Week Before Last 下个月Next Month 上个月Last Month

后一个月The Month After Next 今年This Year

去年Last Year 明年Next Year

前年The Year Before Last 后年The Year After Next

季节、月份SEASONS & MONTHS

春天Spring 夏天Summer

秋天Autumn / Fall 冬天Winter

一月January / Jan. 二月February/ Feb. 三月March / Mar. 四月April / Apr

五月May 六月June / Jun.

七月July / Jul. 八月August /Aug. 九月September / Sept. 十月October /Oct. 十一月November / Nov. 十二月December /Dec

节日FESTIVALS & HOLIDAYS

元旦New year’s Day 教师节Teacher’s Day 春节Spring Festival / Chinese New Year 中秋节Mid-Autumn Day 元宵Lantern Festival 国庆节National Day

妇女节Women’s Day 平安夜Christmas Eve

植树节Arbor Day 暑假Summer vacation 清明节Pure rightness Day 圣诞节Christmas

劳动节International Labor Day 万圣节Halloween Day 青年节Chinese Youth Day 感恩节Thanksgiving Day 儿童节International Children’s Day 情人节Valentine's Day 端午节Dragon-Boat Festival 复活节Easter

基数词、序数词CARDINAL NUMBERS & ORDINAL NUMBERS

1 One

2 Two

3 Three

4 Four

5 Five

6 Six

7 Seven 8 Eight

9 Nine 10 Ten

11 Eleven 12 Twelve

13 Thirteen 14 Fourteen

15 Fifteen 16 Sixteen

17 Seventeen 18 Eighteen

19 Nineteen 20 Twenty

21 Twenty-One 30 Thirty

32 Thirty-Two 40 Forty

43 Forty-Three 50 Fifty

54 Fifty-Four 60 Sixty

65 Sixty-Five 70 Seventy

76 Seventy-Six 80 Eighty

87 Eighty-Seven 90 Ninety

98 Ninety-Eight 1百One Hundred

106 One Hundred And Six 1千One Thousand

9千Nine Thousand 一万Ten Thousand

百万One Million 十亿One Billion

第一First / 1st 第二Second / 2nd

第三Third / 3rd 第四Fourth / 4th

第五Fifth / 5th 第六Sixth / 6th

第七Seventh / 7th 第八Eighth / 8th

第九Ninth / 9th 第十Tenth / 10th

第十一Eleventh / 11th 第十二Twelfth / 12th

第十三Thirteenth / 13th 第十四Fourteenth / 14th

第十五Fifteenth / 15th 第十六Sixteenth / 16th

第十七Seventeenth / 17th 第十八Eighteenth / 18th

二楼The Second Floor 八楼The Eighth Floor

天气预报WEATHER FORECAST

雷阵雨Thundershower 多云Cloudy

阴天的/阴沉的Overcast 晴朗Sunny/Clear

细雨Drizzle 小雨Light Rain

中雨Moderate Rain 大雨Heavy Rain

暴雨Downpour 下雪的Snowly

最低气温(℃) Lowest Temperature 最高气温(℃) Highest Temperature 雷雨Thunderstorm 冰雹Hail

雾Fog 沙尘暴Sandstorm

霜冻Frost 雷Thunder

雨夹雪Sleet 闪电Flash

台风Typhoon

酒店常用场景句型SENTENCES

欢迎和问候语：

1、早上（下午、晚上）好，先生（夫人）Good morning (afternoon, evening), sir

2、您好！（初次见面）/您好（回答）How do you do?

3、很高兴见到您Glad / Nice to meet you. / Nice / Pleased to see you.

4、很高兴再次见到您Nice to see you again!

5、您好吗？好的，谢谢，您呢？How are you? Fine, thanks. And you?

6、欢迎到我们酒店/餐厅来Welcome to our hotel / restaurant.

7、愿您在我们酒店过得愉快We wish you a most pleasant stay in our hotel.

8、希望您在酒店过得愉快（客人刚入住）I hope you will enjoy your stay with us.

9、希望您在酒店过得愉快（入住期间）I hope you are enjoying your stay with us.

10、希望您在酒店过得愉快（客人离店）I hope you have enjoyed your stay with us.

11、祝您过得愉快！（向客人告别时问候）Have a good time!

祝贺语：

12、生日快乐！Happy birthday! 13、新年快乐！Happy New Year!

14、圣诞快乐！Merry Christmas! 15、节日快乐! Have a nice holiday!

答谢和应答语：

17、谢谢您（非常感谢）Thank you (very much)

18、谢谢您的忠告（帮助）Thank you for your advice (help).

19、不用谢You are welcome. / Not at all. / Don’t mention it. / That’s all right.

20、非常高兴为您服务It’s my pleasure./ My pleasure / It’s a pleasure / With pleasure.

21、乐意为您效劳I’m always at your service./ I am at your service.

22、感谢您在我们酒店下榻Thank you for staying in our hotel.

23、很抱歉/ 对不起I’m sorry./ Sorry.

24、对不起/ 请让一下Excuse me.

25、我对此表示歉意I do apologize for this.

26、对不起，那是我的过错I’m sorry. It’s my fault.

27、抱歉，我们给您添了许多麻烦We apologize to you for having troubled you so much.

28、对不起，打扰您了Sorry to disturb / interrupt you.

29、对此表示抱歉I’m sorry about this.

30、对不起，让您久等了Sorry to have kept you waiting (so long).

31、（道歉应答语）没关系/ 算了吧That’s all right./ Let’s forget it.

征询用语

32、需要帮忙吗？May / Can I help you? / What can I do for you?

33、有什么能为您效劳的吗？Is there anything I can do for you?

34、还有别的什么事需要帮忙的吗？Is there anything else I can do for you?

35、请稍等一下Just a moment , please./ Wait a moment, please.

36、对不起，请讲慢一点Sorry , please speak slowly. Would you please speak more slowly?

37、对不起，我没听懂您说的Sorry , I cannot catch you./ I still don’t understand what you said.

38、请再说一遍Please repeat./ I beg your pardon?

提醒用语：

39、请走好Mind / Watch your step , please.

40、请当心Please be careful.

41、请别遗忘物品Please don’t leave anything behind.

42、别担心Don’t worry (about it).

43、您放心好了Take it easy.

44、请不要在这里抽烟Please don’t smoke here.

电话用语：

45、接听：XX酒店/总台，您好，有什么可以为您效劳的吗？XX hotel / Reception desk, how may I help you?

46、对不起，他现在不在。Sorry, he is not in at this moment.

47、您要留口信吗？Would you like to leave a message?

48、您要给他留言吗？Can I take a message for him?

（当面问询时）…这是笔和纸Can you leave a message for him ? Here is a pen and paper for you.

49、拔“0”可联系总机Please dial 0 to contact with the operator.

50、陈先生，你有留言。请您今晚拔打电话……找林先生。Mr. Tan, there is a message for you. Please call Mr. Lam early

this evening. The telephone numb er is …

51、对不起，请再说一遍，好吗？Pardon? / I beg your pardon? / Please repeat it.

52、对不起，我听不清楚，请您说得大声一些，好吗？Sorry, I can’t hear you. Could you speak a bit louder?

53、对不起，我还没听懂，请您讲慢一点，好吗？Sorry, I still didn’t understand, would you please speak slowly?

54、请稍等，我帮您转……Just a moment , please , I’ll put it through to …

55、请别挂电话，我替您接……Hold the line , please , I’ll connect you to …

56、市内电话和长途电话请先拔“9”。For a local call and for l long distance call / DDD and IDD, please dial 9 first.

58、请往这边走This way , please./ Come this way, please. / Would you care to step this way?

59、您先请You first , please.

60、先生，你先请After you , sir.

61、上楼/下楼Go upstairs / Go downstairs.

62、在三楼/在九楼It’s on the third floor./ It’s on the ninth floor.

63、请往左/右转Please turn left / right. Turn to the right / left.

64、请在第一个拐角处往右转Please rurn right at the first corner.

65、请在第一个十字路口往左转Please turn left at the first crossing.

66、他的房间在靠右边的最后/最前面的那个门His room is the last / first door on the right.

67、这是您的房间，908房。Here we are / it is room 908. / this is your room, 908.

68、请一直往前走Please go straight ahead.

69、它就在九二路，靠近……It’s located on Nine-Two Road , close to……

70、它离这不远It’s not far from here.

71、请一直往前走，然后在红绿灯处往左转Please go straight ahead and then turn left at the traffic lights.

72、请一直往前走到路口/楼梯那边Go straight until you get to the crossing / stairs.

73、请沿着这条街往下/上走，然后再问一下路。Go straight down / up the street, and then ask again.

74、请往右转，走到大厅的尽头，你会找到……Turn right and go to the end of the hall , you will see ….

75、它就在鲜花店的对面/隔壁/附近/后面It’s just opposite / next to / near / behind the Flower Shop.

76、它就在广场的前面/穿过广场/在广场的另一边/在北面/在旁边。It’s in front of / across / on the other side of /

north of / beside the Square.

77、在那，你会看到红绿灯/麦当劳招牌的。You’ll see / find a traffic lights / a McDonald’s sign there.

78、商务中心就在总台的旁边。Business is just beside the Reception desk.

79、对不起，你走错路了，请往回走。Sorry, you are going in the wrong direction. Please turn around and go ahead.

80、您可以乘5路车，然后到鸳鸯池公园转1路车，再乘到第六站下车。Yon can take no.5 bus, then change to bus

no.1 at YuanYuanCi Park and get off at the sixth stop.

81、你乘3路车可以直达。No 3 bus will take you there directly.

82、你不会找不到的。You won’t miss it.

告别语：

83、再见Goodbye.

84、等会见See you later.

85、晚安Good night.

86、明天见See you tomorrow.

87、再见，谢谢您光临Goodbye and thank you for coming.

88、再见，希望再见到您Goodbye and we hope to see you again.

89、一路平安Have a nice trip.

90、祝您旅途愉快Have a pleasant journey.

91、祝您好运Good luck.

解释及其它：

92、根据酒店的规定，As a hotel’s policy / According to hotel regulations ,

93、这是违反酒店的规章制度。It is against our hotel regulations.

94、您必须赔偿I’m afraid you have to pay for the indemnity.

95、您可以把皮箱寄存在行李处You may leave / deposit / check your suitcases in the bell service.

96、您可把贵重物品寄存在财务部的免费保险箱里。You may deposit the valuables in the hotel front cashier’s safe

deposit box, it’s free of charge.

97、根据酒店的规定，食品、易燃品、贵重物品和易碎品都不予寄存。According to regulations, we don’t accept food,

combustibles, valuables and fragile objects.

98、您对我们的服务有什么意见？What do think of our service? What’s your opinion about our service?

99、谢谢您告诉我们，我马上处理这件事。Thank you for telling us about it. I’ll look into the matter right away. 100、我不能保证，但我会尽力而为。I can’t guarantee anything, but I’ll try my best.

101、对不起，等我弄清楚了再签复您。Sorry, I’ll tell you when I’m sure.

102、好，我马上给您查一下。I’ll check for you right away.

103、好，我马上就办。Ok, I’ll do it immediately / at once.

104、我一定立即处理这件事。I promise to attend to the matter quickly / promptly.

105、我保证不再发生这类事。I assure you it won’t ha ppen again.

106、需不需要请医生看看？Shall we send for a doctor?

107、我陪您去，好吗？Shall I accompany you / go with you?

108、请好好休息。Have a good rest, please.

109、希望您早日恢复健康。Hope you’ll be all right / get well soon / Hope you’ll recover soon.

110、酒店的出租汽车全天提供服务。T axi service is available all day in our hotel.

111、营业时间是/服务时间是下午六点到第二天凌晨三点。Its service hours are from the service hours for … are from

6 p.m. to 3 a.m. the next morning. It is open from 6 p.m. to 3 a.m. the nest morning.

112、请把这张字条交给出租车司机，他会送您到那里的。Please give the slip / message to the taxi driver and he’ll take you there.

113、泉州是国务院首批24座历史文化名城之一。Quanzhou is one of the first 24 historic and cultural cities promulgated / published by the State Council in China.

酒店服务介绍

114、我们酒店有商务套房、豪华套房、双人房和单人房。We have business suites, deluxe suites, double rooms and single rooms.

115、中餐厅在三楼，营业时间从早上进点至晚上10点。Chinese Restaurant is on the three floor; business time is from 7 a.m.to10 p.m./it opens from 7a.m. to 10p.m.

提供粤式风味菜和港式早茶。

116、咖啡厅在一楼，提供24小时送餐服务。Coffee shop is on the 1st floor / ground floor, it offers 24hours’ room service service.

117、咖啡厅提供送餐服务，联系电话“888”。Western Restaurant offers room service , extension number“888”. 118、水疗位于一楼，就在商场的旁边。SPA is on the first floor, just beside the shopping center.

119、礼宾部在一楼The concierge is on the second floor, behind the Recreation City.

120、酒店员工捡到失物，都会上交到总台。If the staff finds the lost property, they will hand it to the Reception desk.

前厅部常用英语

Front Office Department

词汇Vocabulary

总台/前台Reception/Front Desk

接待处Reception Desk/Counter

问讯处Information Desk

预订处Reservation Desk /Reserve /Book

经理Manager

主管Director

大堂副理Assistant Manager

宾客关系主任G..R.O Guest Relation Officer

总台接待员Receptionist

话务员/接线员Operator

行李员Bellboy

门卫Doorman

服务员Waiter/ Waitress

楼层服务员Chambermaid/ Floor Attendant

大堂Lobby

大堂休息处Lobby Lounge

卫生间Gentlemen’S Room / Ladies Room / Washroom /Restroom 表格Form

登记Registration /Register /Check-In

接待Receive

登记单Registration Form

性别Sex / Gender

停留事由Object of Stay

到达日期Date of Arrival / Arrival Date

离店日期Date of Departure / Departure Date

公司名称Company Name

职业Occupation

旅行证Travel Document

有效期限Date of Validity

从何处来Where from

到何处去Where to

入境口岸Entry Port

拟住天数Length of Stay

加床Extra Bed / Rollaway Bed

延长退房/继住Extension of Stay

换房Room Change/ Change Room

预订单Reservation Record

预订记录Reservation Record

等候名单Waiting List

到达/到客名单Arrival List

抵店时间/日期Arrival Time / Date

离店时间/日期Departure Time/ Date

预计抵达时间/E.T.A Estimated Time of Arrival

预计离达时间/E.T.D Estimated Time of Departure

欢迎卡Welcome Card

宣传小册子Brochure

住房率/出租率Occupancy Rate

超额预订Overbook

每日客情预报表Rooms Forecast Daily Report

客史档案Guest History

金卡俱乐部Gold Club

金卡会员Gold Club Member

用正楷书写In Block Letters / In Print / In Capital Letters 出生日期Date of Birth

详细家庭地址Full Home Address

入境签证号Entry Permit Number

旺季Peak Season / High Season

淡季Low Season

空房/VAC Vacant Room / Vacant and Available for Sale 待修房/OOO Out of Order

住客房/OCC Occupied Room

酒店自用房/HU Hotel Use

重锁房/DL Double Locked

脏房/走客房VD Vacant Dirty

请勿打扰/DND Do Not Disturb

贵宾/VIP Very Important Person

外宿/OOT Out of Town

入住/C /I Check in

退房/C /O Check Out

有预未订入住No-Show

散客Walk In Guest(未预订直接抵店)

团体预订Group Reservation

等候排房名单Waiting List

接机服务Pick-Up Service / Limousine Service

行李Baggage / Luggage

行李寄存Leave/ Deposit/ Store /Check Baggage

雨伞Umbrella

叫早服务Morning Call / Wake-Up Call / Alarm Call

贵重物品Valuables

易碎物品Fragile Objects

手提箱/衣箱Suitcase

身份证I.D Card / Identity Card

护照Passport

签证Visa

入境签证Entry Visa

出入境管理Entry and Exit Control

团体签证Group Visa

回乡证Return Home Card

台胞证Taiwan Compatriots Card

居留证Residence Permit

国籍Nationality

填写Fill in

签名Signature

全称Full Name

姓Surname

名First Name

曾用名Former Name

闭路电视Closed Circuit Television

卫星电视Satellite Television

音响/高保真Hi-Fi - High Fidelity

旅行社Travel Service / Travel Agency

导游Tour Guide

海外领队Overseas Escort

旅行团（队）领队Tour Director/ Leader

团队分房名单Rooming List

外国零散客人F.I\T. Foreign Independent Traveler

长住客人Long Stay Guest

常客Regular Guest / Familiar Guest / Frequent Guest

回头客Repeat Guest

旅行团Tour Group

口讯Message

投诉Complaint / Complain

处理投诉Handle / Settle Complaint

道歉Apology / Apologize

标准价/原价/门市价/ 散客价Rack Rate

团队价Group Rate

优惠价Commercial Rate

合同价Contract Rate

折扣价Discount Rate

半天房租Half-Day Rent

取消Cancellation / Cancel

确认Confirmation / Confirm

保证Guarantee

确认预订Confirmed Reservation / Booking(可保留房间至某一时间) 保证预订Guaranteed Booking(通过预付定金订立合同等保证提供房间) 更改Change

延长Extension /Extent / Prolong

延迟Delay

票券Voucher / Ticket / Coupon

自助早餐（券）Buffet Breakfast(Voucher)

自助晚餐（券）Buffet Dinner(Voucher)

中式点心Chinese Refreshment

套房Suite

标准房Standard Room

单人房Single Room / Single

双人房Double Room / Double

带淋浴的双人房Twin Beds with Shower

商务套房Business Suite

豪华套房Deluxe Suite

总统套房Presidential Suite

客房设施Room Facilities

单人床Twin-Size Bed

双人床Double-Size Bed

大号双人床Queen-Size Bed

特大号双人床King-Size Bed

加床Extra Bed / Rollaway Bed / Foldaway Bed 空调Air-Conditioner

中央空调系统Central Air Conditioning System

温度调节器Temperature Adjuster

宽敞Spacious

舒适Comfortable / Cozy

保险箱Safe Box

小酒吧/小冰箱Mini-Bar

洗衣服务Laundry Service

快洗Express Laundry Service

普通洗Ordinary/ Normal Laundry Service

商务中心Business Center

商务设施Business Facilities

因特网Internet Service

传真机Fax Machine / Facsimile Machine

复印/影印机Photocopier / Duplicator

彩色打印机Color Printer

激光打印机Laser Printer

打字机Typewriter

调制解调器Modem

电脑Computer

扫描仪Scanner

彩色电视机Color TV Set

录相机Video Recorder

投影仪Overhead Projector

幻灯机Slide Projector

碎纸机Paper Scraper

传真首页Cover Sheet

英汉辞典English-Chinese Dictionary

文具Stationery

圆珠笔Ballpoint Pen

日历Calendar

粗笔/白板笔Marker

荧光笔Highlighter Pen

涂改液Correction Fluid

笔记本Notebook

信纸Writing Paper

信封Envelope

邮票Stamp

邮政编码Zip Code / Postcode

报纸Newspaper

杂志Magazine

快递服务Express Mail Service

文件夹（夹子）Clip

文件夹（合页）Folder

文件夹（垫板/写字板）Clipboard / Arch board

扣钉文件夹Fastener Binder

文件袋File / File Bag / Clear Bag

尺子Ruler

小刀Knife

剪刀Scissors

橡皮擦Eraser

回形针Paper Clips

钉书机Stapler

钉书钉Staples

拔钉钳Staple Remover

削铅笔器Pencil Sharpener

图钉Thumb Tacks

大头针Pin

胶水Glue

印台Stamp Pad

打孔器Punch / Paper Punch

计算器Calculator

电脑Computer

显示器Video Monitor

键盘Key Board

鼠标Mouse

光驱/光盘驱动器CD-Rom Drive / Compact Disk Drive 软驱/软盘驱动器Floppy Drive / Diskette Drive

软盘Floppy Disk

光盘/CD Compact Disk

电话机Telephone Set

电话号码Telephone Number

外线电话Outside Call

内线电话House Call

分机Extension

电话号码薄/电话索引Telephone Directory

国内长途直拔电话DDD Domestic Direct Dialing

国际长途直拔电话IDD International Direct Dialing

打长途电话Make A Long Distance Call

市内/本地电话Local Call

付费电话Pay Call

IP电话I.P. Call (Internet Protocol Call)

对方付款电话Collect Call/ Reverse-Charge Call

收费电话Charge Call

国际长途电话/越洋电话International Call / Overseas Call 转接电话Transfer Call

紧急电话/加急电话Urgent Call

无人接听No Answer

国家/地区代码Country Code / Region Code

地区代码Area Code

电话号簿Telephone Directory

电话黄页Yellow Pages

占线Engaged/Busy

拔号音Dialing Tone

占线音Engaged Tone

服务费Service Charge

八折Twenty Percent Discount

手机/移动电话Mobile

充电器Charger 充电Recharge

呼机Pager

沙发Sofa

椅子Chair

商务洽谈室Business Meeting Room

书架Bookshelf

委托代办服务Miscellaneous Service For The Guest

胶卷冲洗Film-Developing Service

代寄信件Letter-Posting Service

代印名片Namecard-Printing Service

修理东西Repair Service

转送邮件Forwarding Mail Service

邮政特快服务Trash Bin

地图Map

烟灰缸Ashtray

垃圾筒Trash Bin / Waste Basket

插座Socket

插头Plug/Adapter

鲜花店Flower Shop

鲜花Fresh Flower

花蓝Floral Basket/A Basket Of Flowers

盆景Miniature

榕树Banyan

航班号码Flight Number

时刻表Timetable

不定期机票Open Ticket

直达航班Direct Flight

包机Charter Flight

正常/定期航班Regular Flight

免费托运行李重量Free Baggage Allowance

头等舱First Class

商务舱Business Class

经济舱Economy Class

单程机票Single Ticket/One Way Ticket

双程机票Return Ticket/Round Trip Ticket

确认/再确认Confirm/Reconfirm

旅程/行程Journey/Trip

纪念品Souvenir

手推车Trolley/Cart

车尾行李箱Trunk/Boot

走廊Corridor/Passage/Passageway

邮件Mail

挂号信Registered Mail

分发Delivery/Distribute

包裹Parcel/Package

方便/便利Convenience/Convenient

不便/麻烦Inconvenience/Inconvenient

通知Inform

提醒Remind

坚持Insist

赠偿Compensation/Indemnity

损坏/损毁Damage

前台Reception

预订reservations

1、Good evening, XX Hotel, Reception, how may I help you? / What can I do for you?

晚上好，XX酒店，总台，需要帮忙吗？

2、What kind of room would you like to book?

您要什么样的房间呢？

3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.

我们有单人房、双人房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?

您想订什么房间？什么时候要？

5、For what dates, please?

什么日期的？

6、Wait a moment, please. Let me check the recent reservations.

请稍等一下，让我查一下最近的订房情况。

7、Just a moment, please. Let me check and see if there is a room available?

请稍等，我查一下是否有空房？

8、Yes, we do have a single room for tomorrow.

我们明天有单人房。

9、I′m sorry, but we′re fully booked for single rooms. Would you like to have a double room?

很抱歉，单人房全部预订出去了。双人房可以吗？

10、I′m sorry, but the hotel is full on that date.

很抱歉，但那天，酒店客满。

11、It′s…yuan per room per night, with breakfast.

一个晚上是...元，包含早餐。

12、We offer…percent discount for a group reservation, sir.

先生，我们对团体预订提供…折优惠。

13、This is the best price we can offer, because the company doesn’t make a contract/an agreement with us.

该公司未跟我店签约，这是我们能提供的最低折扣。

14、In general, we offer the walk-in guest a 20% discount. But the40% discount can be considered if you want

more than ten rooms.

一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。

15、Is it too expensive for you? How about you check in now, then I’ll speak to my manager and try to give a

better price.

是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。

订金/押金deposit

16、could you ask your company/host unit to pay/remit the deposit to us ahead of your arrival, if they will cover

your expenses?

如果您的费用由公司/接待单位帮您付，能否请他们预交押金？

17、please pay…yuan in advance.

请预付…元。

18、please remit us 30% of the total amount and confirm your reservation before you arrive.

请汇款总房价的30%，并在您到达前确认一下订房。

19、please pay the deposit over there first.

请您先到那边付一下订金。

20、There is not any discount for service charge.

服务费恕不打折。

21、Could you give me your name and telephone number, please?/ Could you tell me your friend’s name?

请问您贵姓？电话号码是…？请问您朋友的名字？

22、Who is the reservation for, madam?

女士，给哪位预订的？

23、How do you spell it, sir?

怎么拼写？

24、Could you tell me the flight number, please?

请问航班号是…

25、Please tell your friend to check in before six tomorrow evening.

请通知您的朋友在明晚6点前登记住店。

26、you can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the

situation.

您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。

27、For further information, please call the sales department, the tel. is …

详情，请与销售部联络，电话是……

28、We have taken a note (/notice) of that. Please confirm the specific date by telephone, fax or email the day

before you arrive.

我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。

29、Thank you for calling, Mr. Smith. Good-bye. We look forward to having you with us soon. Smith

先生，谢谢您的电话。希望早日见到您。

登记入住Work in

30、Do you have any reservations, sir?/Have you made a reservation?

请问您有预订吗？

31、Have you got the confirmation of your reservation?

您有订房确认函吗？

32、Who made it for you? The…(company name) or some other unit?

请问谁帮您订房的？是…（公司名称）还是其他单位？

33、May I have your name?

可以知道一下您的名字吗？

34、What kind of rooms would you like? Single or double?

先生，请问您要什么房？单人房还是双人房？

35、How long will you be with us?/How long are you going to stay here?

您打算住多久？

介绍房间About the Rooms

36、We have different types of rooms: sing les, doubles and suites. And they vary in rates: …yuan and …yuan for

a single room，…

我们有不同种类的房间：单人房、双人房、套房，价格是多种的，单人房：…元、…元，…

37、The facilities in all rooms are the same.

每个房间里的设备都是一样的。

38、There is closed circuit television and a hi-fi system in the room.

房间里有闭路电视和音响。

39、I think they are equally elegant and comfortable.

我觉得它们都很雅观、舒适。

40、Your room is facing the garden / street/…and it is lovely.

您的房间面向庭院/闹市/…，景色很不错的。

推荐其他房间Recommendations

41、Sorry, sir. All double rooms are occupied. How about having a suite?

对不起，先生，双人房满了，套间怎么样？

42、Sorry, all our rooms fully occupied.

对不起，所有的房间都客满了。

43、Sorry, most of the rooms are occupied. Now, we only have some suites. A suite includes a sitting-room , a

bed-room(with two beds) and a bathroom. The rate is…yuan. How about taking a suite for tonight?

很抱歉，大部分房间都客满了，现在只有套房。套房包括客厅、卧室（双床）和浴室，房价是……元，先住一个晚上，好吗？

44、Would you please take a double room for tonight?

今天晚上您先住一间双人房，好吗？

45、Sorry, since most of the rooms are occupied at the moment, we can only give you two rooms on different

floors. Will that be all right?

对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间，可以吗？

46、A guest will check out at 3:00 this afternoon. We can give you that single room if you don’t mind waiting.

一位客人下午3点离店，如果您不介意多等候，我们将为您安排那间单人房。

47、Don’t worry, sir. There are some other hotels around here and the nearest one is the …Hotel.

别担心，先生，这里附近还有别的酒店……酒店是最近的一间。

48、You may come here again tomorrow morning if you want to make a change.

您要换房的话，明天早上再来办理，好吗？

办理入住Check-in

49、May I have a look at your passport, sir? Would you show me your passport, please? Have you got any

identification, madam?

请出示一下您的护照/证件，好吗？

50、Would you please show me your valid identity certificate? Thank you.

请出示一下您的有效身份证明，好吗，谢谢！

51、Would you please fill in this form? Would you mind filling in the registration form, madam?

麻烦您填写一下这张表/登记表，好吗？

52、Excuse me, what′s your latest entry port and date?

请问，您最近一次的入境口岸和日期是…？

53、Excuse me, where is the date of expiration on your passport?

请问，您签证盖章在护照的哪一页？

54、please fill in your passport number.

请填上您的护照号码。

55、Have you got a group visa, sir? May I make a copy of it?

您有团体签证吗？我复印一份，可以吗？

56、Would you sign here, please?

麻烦您在这签一下名。

57、How are you going to pay, in cash or by credit card? / How would you like to pay?

请问您打算如何付款，用现金还是信用卡？

58、Please pay when you check out.

请您退房时结帐。

59、Mr. Smith, your room number is 907, and here is your room key.

Smith先生，您的房间是907，这是钥匙。

60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in

our hotel.

您的房间号码是1006。这是您的欢迎卡，在酒店使用它会令您更加方便，愉快。

61、With the welcome card, the guest can sign the bill in our hotel. The cost will be added to the room account,

but it only be accepted with the same signature as that one on the welcome card.

客人可凭欢迎卡在店内签单消费，帐入房费，但须客人本人的签名方才有效。

62、Sorry, according to the hotel policy, you have to pay the rent for the extension of your stay.

根据酒店规定，您要付续住房间的房租。

63、You have to pay the full charge.

您要付全价的。

行李服务Bell Service

64、The bellboy will help you with your luggage and show you to your room.

行李生会带您到房间。

65、The bellboy will show you there (to your room), sir.

行李生会送您去的。

66、You may leave your suitcases in the bell service.

您可以把箱子放在行李处。

67、Don′ t worry, your luggage will be sent up at once.

别担心，您的行李很快就会送上去的。

68、When you check out, please call number 0/128 and we’ll help you with your luggage immediately.

如果您要退房，请打电话0或128，我们会马上帮您运送行李的。

69、I′ m afraid I have to find a room in another hotel for you since you haven′ t made reservations. The hotel is

fully occupied now.

酒店现在客满，您没有预订，恐怕我得帮您联系一下其他酒店。

70、Here is one hundred. It′ s very kind of you. But no, thank you.

这是100元小费。不，心领了，谢谢。

71、You are welcome. We hope you will enjoy your stay with us. Bye.

不用谢，希望您住得愉快，再见！

问询information

72、The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00

退房时间是中午12点，如果您12点后退房，必须多付半天房租。

73、It you leave after6:00p.m.You′ll have to pay the full room rate.

晚上6点后退房，按全日收费计算。

74、If you want a late check-out at 4:00p.m, please contact with the assistant manager / our G.R.O, the telephone

number is 186.

如果您想要下午4点的晚退房，请和大堂副县长理/宾客关系主任联系，电话186。

75、Late check-out is until…p.m. subject to availability.

根据房态，最迟可至…点退房。

查询住客Enquiries

76、Would you tell me the spelling?

请问，他的名字怎么拼写的呢？

77、May I know his/her nationality?

我可以知道他的国籍吗？

78、Excuse me, sir. Did your friend come with a tourist group/delegation?

请问您的朋友是旅行团/代表团的成员吗？

79、Where did this group come from?

这个团是从哪里来的？

80、Wait a moment, please, sir. He is in room.1002.

请稍等，先生，他住在1002房。

81、Sorry, Mr. Lam is not in. Would you like to leave a message?

对不起，林先生现在不在，您要捎个口信给他吗？您要留言吗？

82、Sorry, the gentleman/woman you are looking for is not staying in our hotel now. But there is a reservation

for him. Would you like to leave a message, and we will tell him when he checks in.

对不起，您要查询的客人尚未入住，但他有预订房间，如您有事情留言，我们将代为转告。

83、I′ ll make sure that Mr. Deng gets the message.

我一定会将留言转交给邓先生的。

84、May I know your name, madam? I′ ll call and tell him you are here.

可以知道您的名字吗？女士？我会通知他你来了。

85、Sorry to have kept you waiting. Mr. Lee said he would be here in a minute. Would you like to have seat in the

sofa over there, madam?

让您久等了，李先生说他一会儿就下来，女士，您在那边沙发上坐一下，好吗？

86、Would you like to have a seat there? It′ s more comfortable.

您在那边先坐一下，好吗？

查询邮件/物品等

87、May I have your name and room number, please?

请问您叫。。。？房号是。。。？

88、I’ll make a note of it. We’ll call you as soon as we get it, madam.

我会做记录的。我们有收到（邮件/物品等），会马上通知您。

89、Don’t worry it. You’ll be informed as soon as it arrives.

别着急，先生。一有收到，我们会马上通知您。

介绍其他服务Service Items

90、Every gold card costs RMB1888,to renew it will cost RMB988.

金卡每张价格为人民币1888元，如续卡每张价格为988元。

91、A free safe box is offered both in the front cashier’s and your hotel room. You can deposit your valuables

there.

前台财务部和房间内均有提供保险箱，您可以将贵重物品寄存在保险箱内，以免丢失。

92、The price for the tennis is 120 yuan per hour. Any time less than one hour will be charged as an hour.

网球场每小时120元，不足1小时以1小时计费。

93、For tennis, we’ll offer our guests staying in the hotel a preferential rate, at a 30% discount.

住客享受七折优惠。

94、The rent of your room will be paid by your reception unit/ host unit while the others should be paid at your

expenses, sir.

先生，房费由接待单位付，您要付杂费的。

95、Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your

room?

如果您需要开通长途电话，能否麻烦您下来交一下电话押金？

96、We have fax and Internet service in our hotel. Would you please go to the business center? It’s over there.

我们酒店提供有传真和因特网服务，您到商务中心，好吗？就在那边。

97、The restaurant serves not only various kinds of Chinese food but also western food and well-know snacks

from different parts of our country.

我们酒店的餐厅既有各类中菜，又有西餐以及国内名小吃。

98、There is a recreation city containing a bowling room, and indoor swimming pool and a gym/ fitness center,

a sauna, a massage, and a K.T.V. It is just behind the four-star hotel building.

我们酒店有娱乐城，那里有保龄球馆、室内游泳池、健身房、桑拿浴、按摩、KTV。它就在四星楼的后面。

99、If you want to extend your visa, you can go to the Immigration Office of the Public Security Authorities/ Police

Bureau.

如果您要办理签证延期，请到公安局出入境科。

商务中心Business Center