ICT outcome1

商务信息与通讯技术

Question 1:

1. 画图

Mr. Fisher is in the senior management as strategic manager which focus on establish company development strategy.

Manager of 30 Branches are in middle management. They are middle managers in the company system.

First line managers are the operational managers; they focus on supervisor and managing staff.

2.

a. Information needs: The Company focuses on financial services, as the strategic manager Mr. Fisher should pay attention to the profitability of their service and products. Market trends are essential and will influence the investment of company. As senior management should focus on staff needs in order to improve work efficiency and motivation.

Responsibility:As strategic manager Mr. Fisher should have long-term planning which could increase company profit. Setting objectives that are acceptability and realizable. He also needs to draw up formulating policy like finance and human resource policies.

Decision characteristic:For senior management, most of their decisions are unstructured and complex decisions. They need to decide the type of employee for company development and staff structure. The company mainly provides financial service and products; so they should decide company financial service and products in the next year. And some new service like loan for car and house also are suit for society development.

b. Information needs: mangers of branches are middle managers they mainly should focus on the information which decide company profit like cash flow in company and budgets. V ariance analysis also has influence in company development.

Responsibility: In the middle management, they should obtaining various resources and informations which are useful to company development. They also should have budgetary control in company development. Developing operational policies and make it more realizable also is their responsibility. They should monitoring staff which could improve work efficiency.

Decision characteristic: as middle managers, their decision would affect a number of people. They always make decision about their own branch. Their decision may be more detail like special financial service in their branch and competitive strategy to other branch. The number of staff also should be decided.

c. Information needs: as an operational manger, it likes a supervisor that requires person focus on weekly and daily performance for staff. And pay attention to company daily operation maybe hour by hour or every secon

d.

Responsibility: they responsible for to ensuring effective use of resources for each staff. They should monitoring staff for their performance and work efficiency. Routine activities of company also are their responsibility. They also should have absence recording for employees.

Decision characteristic: decisions make by operational managers always about employees like vacate and apartment activities. They always obey rules to do this, they have structured decisions. Their decision could only affect a few individuals.

2. Information flow in the organization has two types with in and out with. Generally, the information from top management to the staffs always is commands. The commands are always from one level management to the next level management. And information from staff to manager is use reports to indicate data detailed.

Information out with flow refers to information flow between some organisations. It also relies on supply chain to do information flow. A supply chain is a network of retailers, distributors, transporters, storage facilities, and suppliers that participate in the production, delivery, and sale of a product to the consumer. As a finance organisation, client individual deposits like a supplier to supply money for invest and loan.

Question2

The Data Protection Act governs the processing of information relating to individuals. It covers obtaining, holding and use of information. It formulated data should be processed by an electronic system. For this company, they need to collect client data like individuals deposit and investment and become a data holder who should deal client data according to The Data Protection Act.

If client would like to have invests or loan, they should collect client information within lawfully objective and just collect some relevant informations. They must treat client fairly without gender and age discrimination.

They collect informations should for one or more specific and lawful purpose like client investment or other purpose within their functions.

They could not hold client information for longer than necessary. At the end of loan or investment they should delete client information to protect client privacy.

The company should take adequate security measures to protect client informations and prevent unauthorized access. Some client information like individual account and deposits must be protected.