21世纪大学行业实用英语综合教程1单元Text B翻译

21世纪大学行业实用英语综合教程1单元Text B翻译
21世纪大学行业实用英语综合教程1单元Text B翻译

Text B

SWOT Analysis—The First Step of Success in

Marketing

The marketing plan is one of the most important outputs of the marketing process.It relies very heavily on an analysis of the product situation. The SWOT analysis is an analytical tool which is used in market planning. The analysis of the strengths and weaknesses focuses on internal factors which can allow the organization to determine what it does well and what it needs to improve. Opportunities and threats are external factors.

Strengths capture the positive aspects internal to your business that add value or offer you a competitive advantage. This is an opportunity to remind yourself of the value existing within your business. Identifying your strengths will help you decide on which areas you can rely.You are likely to see better returns for your effort in these areas.

A SWOT——strength could be;

Your specialist marketing expertise;

A new,innovative product or service;

Location of business;

Quality processes and procedures;

Any other aspect of your business that adds value to your product or service.

Weaknesses refer to any limitation that a company might face in marketing strategy development or implementation.Weaknesses should also be examined from the customers’perspective since the customers often identify weakness will tell you which areas need special attention—thus turning them into strengths.Alternatively,you might decide that these are areas which you should avoid.

A SWOT weakness could be:

Lack of marketing expertise;

Undifferentiated products or services(i.e. Relation to your competitors).

Location of your business;

Poor quality goods or services;

Damaged reputation.

Opportunities refer to favorable conditions in the environment that could produce rewards for a company if acted upon properly.Opportunities are areas which the business needs to attack:they offer earning potential.You will need a strategy that allows you to make the most of the opportunity which exists.

A SWOT opportunity could be:

A developing market such as the Internet;

Mergers,joint ventures or strategic alliances;

Moving into new market segments that offer improved profits;

A new international market;

A market vacated by an ineffective competitor.

Threats are external factors beyond your control that could place your marketing strategy,or the business itself,at rise.Identifying threats allows you to take actions if they should occur,before they can affect your business negatively.These challenges are unfavorable economic trends that could lead to reduced revenues or https://www.360docs.net/doc/494457761.html,petition,whether existing or potential,is always a threat.Your existing competitors can make moves that can undermine your business Other threats could be government regulations,changes in customer behavior that reduces sales,or new technology that reduces the demand for current products or services.

A SWOT threat could be:

A new competitor in your home market;

Price wars with competitors;

A competitors have superior access to channels of distribution;

Taxation is introduced on your product or service.

Now,let’s look at the SWOT analysis of Starbucks Corporation:

Strengths

Starbucks Corporation for fine products and services.It has almost

18,000 cafes in almost 60 countries.Starbucks has been on the list of The World’s Most Ethical(WME)Companies for six years till 2012.The company is a respected employer that values its workforce.The organization has strong ethical values and an ethical mission statement as follows,”Starbucks is committed to a role of environmental leadership in all facets of our business.”

Weaknesses

Starbucks has a reputation for new product development and creativity. However,they remain vulnerable to the possibility that their innovation may falter over time.The organization has a strong presence in the United States of America with more than three quarters of their cafes located in the home market.It is often argued that they need to look gor a portfolio of main competitive advantage,the retail of coffee.This could make them slow to diversify into other sectors if the need should arise.

Opportunities

Starbucks are very good at taking advantage of opportunities.New products and services can be retailed in their cafes,such as Fair Trade products.The company has the opportunity to expand its global operations. New markets for coffee such as India and the Pacific Rim nations are beginning to emerge.Co-branding with other manufacturers of food and drink,and brand franchising to manufacturers of other goods and services both have potential.

Threats

Who knows if the market for coffee will grow and stay in favor with customers,or whether another type of beverage or leisure activity will replace coffee and dairy products.Since its conception in Pike Place Market,Seattle in 1971,Starbucks’success has lead to the market entry of many competitors and copycat brands that pose potential threats.(846 words)

Adapted from:

https://www.360docs.net/doc/494457761.html,/swot/starbucks-swot.html;

https://www.360docs.net/doc/494457761.html,/wiki/SWOT_analysis

翻译:

SWOT—市场营销成功的第一步

市场营销计划是营销过程中最重要的产出之一。它极度以来行业、企业和产品的情况分析。SWOT分析是一种用于市场营销策划的划分工具。优势和劣势分析专注于内部因素,使企业确定它什么方面做的好,还有哪些方面需要改进。机会和威胁是外部因素。

优势分析能帮助捕捉企业内部有附加价值或能让你具有竞争力的优势。这让你提醒自己认识到企业内部存在的价值。人情自己的长处,将帮助你认识到哪些优势可以依靠,在哪些领域有更好的回报。

SWOT优势可能是:

你的市场营销的专业知识;

创新型的产品或服务;

企业的地理位置;

质量的流程和程序;

为你的产品或服务增加价值的任何其他方面。

劣势是指企业在市场营销战略的开发和实施中可能面临的任何局限。应当从顾客的角度审查劣势,因为顾客往往能够识别企业不容易认识到的薄弱环节。劣势分析将会告诉你哪些方面需要特别注意,从而把它们变成优势。或者,让你决定哪些方面应该避免。

SWOT的劣势可能是:

市场营销专业知识的缺乏;

误差比的产品或服务(比如与你竞争对手的产品或者服务相比);

企业的地理位置;

产品或服务的质量差;

声誉受损。

机会是指,如果采取适当行动,可以为企业产生回报的环境中的有利条件。机会是企业可以出击的领域,因为这些机会提供盈余潜力。你需要制定一个策略,充分利用现存的机会。

SWOT的机会可能是:

发展中的市场,入互联网市场;

兼并、合资或战略联盟;

转移到新的有更大利润的细分市场;

一个新的国际市场;

由于竞争对手的弱小而腾出的市场机会。

威胁是你无法控制的外部因素,它可将你的营销策略或企业本身置于危险境地。认清威胁,恩那个让你在它对业务造成负面影响之前采取行动。这些挑战可能是导致收入或利润减少的不利的经济趋势。无论是现有的或潜在的竞争,始终是个威胁。你现有的竞争对手的举动可能会破坏你的业务。其他威胁可能是政府的规定、导致销售下降的顾客的行为变化或降低对你现有产品或服务需求的新技术的发明。

SWOT的威胁可能是:

国内市场的新竞争对手;

与竞争对手的价格战;

竞争对手有了创新产品或服务;

竞争对手具有更优的分销渠道;

对你的产品或服务征税。

现在,让我们来看看星巴克公司的SWOT分析;

优势

星巴克公司是一个全球性的咖啡品牌,以良好的产品和服务享誉全球。在近60个国家和地区拥有近18000家的咖啡店。2006至1012年期间,星巴克连续6年被《财富》杂志评为100名最具道德的企业。星巴克重视员工,是值得尊敬的用人企业。它具有很强的道德价值观念,它的道德使命声明如下:“星巴克将在业务的各方面起到环保的带头作用。”

劣势

星巴克以开发和创新新产品而著称。然而,他们面临的危险是随着时间的推移,他们的创新可能会过时。星巴克有超过四分之三的咖啡店开在美国的本土市场。有人认为,他们需要寻找多个国家市场,以分散经营风险。星巴克主要的竞争优势是零售咖啡。这将使它在必要时进行多项经营的步伐变慢。

机会

星巴克非常善于利用机会。他们在咖啡店推出新产品和新服务,如公平贸易产品。星巴克有机会扩大其全球业务,如印度个环太平洋地区也开始出现咖啡新市场。还有,与其他食

品饮料商搞品牌合作,以及对其他产品和服务制造商进行品牌特许等,都很有潜力。

威胁

谁知道咖啡市场是否会增长、是否会一直受到客户的青睐、是否会有一直新型饮料替代咖啡或有一种新的休闲方式代替喝咖啡呢?星巴克面临的威胁在于咖啡和奶制品成本的上升。自星巴克于1971年在西雅图的派克市场开设第一家店以来,它的成功使许多竞争对手和山寨品牌纷纷进入市场,从而对它构成潜在的威胁。

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1.汤姆是个非常好奇的男孩,他不仅对“是什么”感兴趣而且也对“为什么”和“怎么样”感兴趣。 A very curious boy, Tom is interested not only in whats but also in whys and hows. 2. 据史密斯教授说,幸福就是你能充分利用你所有的一切。 Happiness, according to Prof. Smith, is the ability to make the most of what you have. 3.你最好把这本书放在你15岁的儿子找不到的地方。 You'd better keep the book where your 15-year-old son can't get his hands on it. 4.这个故事非常滑稽,比尔一边读一边不停地笑。 The story was so funny that Bill kept laughing all the time while reading it 5.成绩优秀的学生未必比他们得分较低的同学在学习上花费更多的时间。High-achieving students do not necessarily put in more time on their studies than their lower-scoring classmates. 6.你是怎样设法说服这些学生修读快速阅读的。 How did you manage to persuade these students to take the speed-reading course? 7.用功是最重要的,但知道如何充分利用自己的才能更重要得多。Working hard is important, but knowing how to make the most of one’s abilities counts for much more. 8.他要求学生独立思考,而不是告诉他们该思考什么。 She asked her students to think for themselves rather than telling them what to think. 1.在谈及美国英语和英国英语的差别时,他说:“美国和英国毕竟是两个不同的国家。” Referring to the differences between American English and British English, he said, "The United States and Britain are, after all, two different countries." 2.史密斯教授鼓励他的学生独立思考。他常说:“即使你们对我提出质疑或者完全不同意我的看法,我也同样高兴。”Prof. Smith encourages his students to think for themselves. "I am just as happy, " he often says, "even if you challenge me or completely disagree with me. " 3.我们请他参加我们关于流行音乐的谈话,但他一参加进来就引入一个新的话题,谈起了上周的NBA 决赛。We called on him to take part in our conversation about pop music, but as soon as he joined in, he introduced a new topic and referred to the NBA finals of the previous week. 4.司机应对这次事故负责。他的车撞倒了一棵树和一个骑车的人。 The driver is responsible for this accident. His car knocked down a tree and a man on his bike. 5.自我们的收音机停止生产后,我们已转产移动电话称。 Since our production of radios came to a halt, we have switched to the production of mobile phones. 6.我们最初的计划是在北京游览长城、故宫、颐和园等著名景点。Our original plan was to see such famous sights as the Great Wall, the Palace Museum and the Summer Palace in Beijing. 7.学号一门外语绝非易事。尽管我已经学了几年英语,我仍然不能有效地用这种语言表达思想。 It's no simple/easy matter to learn a foreign language well. Even though I have learned English for a few years, I still can't express myself effectively in the language. 8.我希望你不仅仅是同意或不同意我的想法,我需要你给我提忠告、出主意等。I don't want you simply to agree or disagree with me. I need someone who can give me good advice, ideas, and so on. 1.据我所知,他们必须做的只是来见一见他们想抚养的孩子,并填写一份表格。As far as I know, all they have to do is come and see the child they want to bring up and fill up a form. 2.随着他对世事的了解越来越多,他终于厌倦了对名利的追求。 As he learned more and more about the world, he finally got tired of going after fame and wealth.

大学英语4课文翻译

unit 1 TextA Love and logic: The story of a fallacy 爱情与逻辑:谬误的故事 1 I had my first date with Polly after I made the trade with my roommate Rob. That year every guy on campus had a leather jacket, and Rob couldn't stand the idea of being the only football player who didn't, so he made a pact that he'd give me his girl in exchange for my jacket. He wasn't the brightest guy. Polly wasn't too shrewd, either. 在我和室友罗伯的交易成功之后,我和波莉有了第一次约会。那一年校园里每个人都有件皮夹克,而罗伯是校足球队员中唯一一个没有皮夹克的,他一想到这个就受不了,于是他和我达成了一项协议,用他的女友换取我的夹克。他可不那么聪明,而他的女友波莉也不太精明。 2 But she was pretty, well-off, didn't dye her hair strange colors or wear too much makeup. She had the right background to be the girlfriend of a dogged, brilliant lawyer. If I could show the elite law firms I applied to that I had a radiant, well-spoken counterpart by my side, I just might edge past the competition. 但她漂亮而且富有,也没有把头发染成奇怪的颜色或是化很浓的妆。她拥有合适的家庭背景,足以胜任一名坚忍而睿智的律师的女友。如果我能够让我所申请的顶尖律师事务所看到我身边伴随着一位光彩照人、谈吐优雅的另一半,我就很有可能在竞聘中以微弱优势获胜。 3 "Radiant" she was already. I could dispense her enough pearls of wisdom to make her "well-spoken". “光彩照人”,她已经是了。而我也能施予她足够多的“智慧之珠”,让她变得“谈吐优雅”。 4 After a banner day out, I drove until we were situated under a big old oak tree on a hill off the expressway. What I had in mind was a little eccentric. I thought the venue with a perfect view of the luminous city would lighten the mood. We stayed in the car, and I turned down the stereo and took my foot off the brake pedal. "What are we going to talk about?" she asked. 在一起外出度过了美好的一天之后,我驱车来到了高速公路旁一座小山上一棵古老的大橡树下。我的想法有些怪异。而这个地方能够俯瞰灯火灿烂的城区,我觉得它会使人的心情变轻松。我们呆在车子里,我调低了音响并把脚从刹车上挪开。“我们要谈些什么?”她问道。 5 "Logic." “逻辑学。” 6 "Cool," she said over her gum. “好酷啊,”她一边嚼着口香糖一边说。 7 "The doctrine of logic," I said, "is a staple of clear thinking. Failures in logic distort the truth, and some of them are well known. First let's look at the fallacy Dicto Simpliciter." “逻辑学的原理,”我说道,“即清晰思考的主要原则。逻辑上出现的问题会歪曲事实,其中有些还很普遍。我们先来看看一种叫做‘绝对判断’的逻辑谬误。”

21世纪大学英语翻译

UNIT1 TEXT A 我的父亲温斯顿·丘吉尔是在40几岁开始迷恋上绘画的,当时他正身处逆境。1915年,作为海军大臣,他深深地卷入了达达尼尔海峡的一场战役。原本那次战役是能够缩短一场血腥的世界大战的,但它却失败了,人员伤亡惨重,为此丘吉尔作为公务员和个人都付出了代价:他被免去了海军部的职务,失去了显赫的政治地位。 “我本以为他会因忧伤而死的。”他的妻子克莱门泰因说。被这一不幸压垮的他同家人一起退隐到萨里郡的一个乡间居处---耘锄农场。在那儿,正如丘吉尔日后所回忆的,“绘画女神拯救了我!” 一天他正在花园里漫步,正巧碰上他的弟妹在用水彩画素描。他观看了她几分钟,然后借过她的画笔,试了一下身手----于是缪斯女神施展了她的魔法。自那天以后,温斯顿便爱上了绘画。 任何能让沉浸在忧思中的温斯顿分心的事情都让克莱门泰因高兴。于是,她赶紧去买来她所能找到的各种颜料和画具。水彩颜料、油画颜料、纸张、帆布画布---很快耘锄农场里便堆满了一个绘画者可能想要或需要的各样东西。 画油画最终成了温斯顿的一大爱好---但是最初几步却出奇地艰难。他凝视着他的第一块空白画布,异乎寻常地紧张。他日后回忆道:“我迟疑不决地选了一管蓝色颜料,然后小心翼翼地在雪白的底子上的画上蚕豆般大小的一笔。就在这时,我听到车道上传来一辆汽车的声音,于是惊恐地丢下我的画笔。当我看清是谁从汽车里走出来时,更是惊慌失措。来者正是住在附近的著名画家约翰·莱佛利爵士的妻子。 “…在画画呢!?她大声说道。…多么有趣。可你还在等什么呢? 把画笔给我---大的那支。?她猛地用笔蘸起颜料,还没等我缓过神来,她已经挥笔泼墨在惊恐不已的画布上画下了有力的几道蓝色。谁都看得出画布无法回击。我不再迟疑。我抓起那支最大的画笔,迅猛异常地向我可怜的牺牲品扑了过去。自那以后,我再也不曾害怕过画布。” 后来教丘吉尔画画的莱佛利曾经说起过他这位不同寻常的学生的艺术才能:“如果他当初选择的是绘画而不是政治,他定会成为一位驾驭画笔的大师。” 在绘画中,丘吉尔发现了一个将陪他走过大半人生的伴侣。1921年,他的母亲去世,两个月后,他又失去了他和克莱门泰因的3岁爱女玛丽戈尔德。那时,绘画是他的慰藉。悲痛欲绝的温斯顿住到了苏格兰朋友们的家中---并在他的绘画中寻得安慰。他写信给克莱门泰因:“我外出画了一条在午后阳光下的美丽的河流,背景是红色和金黄色的山峦。爱怜的思绪油然而生……啊,我一直感受到失去玛丽戈尔德的痛楚。” 生命、爱和希望慢慢地复苏了。1922年9月,克莱门泰因和温斯顿的另一个孩子出生了:那就是我。同年,温斯顿买下了查特威尔,这是他将在以后40年里画出其所有不同风貌的他所钟爱的家。 20世纪20年代中期,我父亲在伦敦举行的一次享有盛名的业余画展中赢得了一等奖,当时他一定颇为得意。参赛作品不署名,所以一些评委坚持认为温斯顿的画---有关查特威尔的第一批画作中的一幅---是一位专业画家而不是一位业余画家的作品,所以应该取消其参赛资格。但最后,他们同意信赖那位艺术家的诚实,而在得知那幅画为丘吉尔所作时他们都很高兴。 史学家们一直把1929年温斯顿再次被免职后的10年称为他无所作为的十年。也许政治上那些年(他)的确毫无作为,因为他一个人大声疾呼,想要唤醒英国人认识到来自希特勒的威胁,然而响应者寥寥无几。但在艺术上,那些年却硕果累累:现存的500多幅丘吉尔的油画中,约有一半作于1930年至1939年之间。 绘画始终是丘吉尔的一种乐趣,直到他生命的结束。“画家是幸福的,”他在他的《作为一种消遣的绘画》一书中写道,“因为他们不会孤独。光线与色彩,宁静与希望,将终日伴随着他们。”对我的父亲来说也是这样UNIT2 TEXT A 富克斯·巴特菲尔德 当郑金枝的父亲用积蓄的钱为她买了一张票,让她乘上一条将带她离开越南的渔船时,她才9岁。对这个家庭来说,将金枝送上小船,置身于陌生人中间,是一种令人心碎、代价昂贵的牺牲。他们只愿她最终能到达美国,在那儿受到良好的教育,享受更美好的生活。 对小女孩来说,这是一次充满危险的艰苦旅程。在小船到达安全之地以前很久,食物和水的贮备已经用完。当金枝最终到达美国后,她又不得不同一连3个收养家庭相处。但是当她1998年从圣地亚哥的帕特里克·亨利中学毕业时,她取得了全优的成绩以及这个国家最享盛名的几所大学提供的奖学金。 “我必须取得好成绩,”这个现为康奈尔大学二年级学生的19岁姑娘说,“这样我才对得起在越南的父母。” 金枝是一群聪明伶俐、积极进取的美籍亚裔中的一员,他们正突然潮水般地涌入我们最好的大学。虽然美籍亚裔只占全国人口的2.4%,但他们在哈佛的本科生中却占了17.1%,在麻省理工学院占了18%,在加州大学伯克利分校占了27.3%。 为什么美籍亚裔的成绩这样优秀呢? 他们是否像一些陈旧的看法所暗示的那样是些埋头用功的学生? 他们是否有更高 的智商? 或者在我们一向珍视,但也许已经丢失的价值观----如敬业、家庭和教育等方面,我们是否可以向他们学到一些有用的东西呢? 并非所有的亚裔人都学得一样好;比如,没受过什么教育的柬埔寨难民的孩子就常常需要特殊的帮助。许多美籍亚裔人不喜欢被称为“模范的少数民族”,他们感到这是美国白人的逆向歧视----虽与1965年以前排斥大多数亚洲移民进入美国的法律截然不同,但仍是一种偏见。

21世纪大学英语读写教程第四册课后练习中英互译答案

21世纪英语读写教程第四册课后翻译答案 Unit1 If great achievers share anything, said Simonton, it is an relenting drive to succeed. “There is an tendency to think that they are endowed with something super-normal,”he explained. “But what comes out of the research is that there are great people who have no amazing intellectual processes. It’s a difference in degree. Greatness is built upon tremendous amounts of study, practice and devotion.” 西蒙顿说,如果事业上取得巨大成就者具有什么共性的话,那就是一种持续不断追求成功的动力 人们往往认为他们具备一些超常非凡的东西,但研究表明,有的伟人并没有惊人的智力。有的只是程度上的差异而已。伟大是建立在大量的学习、实践和献身精神的基础之上的。 He cited Winston Churchill, Britain’s prime minister during World War II, as an example of a risk-taker who would never give up. Thrust into his office when his country’s moral was at its lowest, Churchill rose brilliantly to lead the British people. In a speech following the Allied evacuation at Dunkirk in 1940, he inspired to nation when he said, “We should not flag or fail. We shall go on to the end…We shall never surrender.” 他举出二战时期的首相温斯顿·邱吉尔作为一个永不放弃的冒险者的典范。邱吉尔在全国上下士气最为低落的时候被推上台,并出色的领导了英国人民。在敦刻尔克的盟军1940年撤离后的讲话中,他鼓舞整个国家说,我们不会衰退,失败。我们将坚持到底……我们永远不会屈服。 1.美国人往往以从事的工作来对人们进行划分。家庭和教育背景这些特点被认为是不太重要的。 Americans tend to define people by the jobs they have/do. Such characteristics as their family and educational backgrounds are considered less important. 2.他决不妥协的个性是他再也无法容忍他的雇主,并最终递交了辞职书的原因。 His uncompromising personality explains why he could no longer put up with his employer and eventually submitted his resignation. 3.如果你真想学好英语,你就必须投入大量的时间和精力,否则你就不会有任何进步。对于其他课程也可以这么说。 His uncompromising personality explains why he could no longer put up with his employer and eventually submitted his resignation.If you really want to learn English well, you must put in a lot of time and energy, or you'll go nowhere. The same can be said of other subjects. 4.有些演员的名声靠的是他们天生的美貌,但是达斯汀?霍夫曼(Dustin Hoffman) 尽管身材矮小(short stature),还是出类拔萃,而使他与众不同的正是他精湛的演技。 Some actors fame is built on their innate beauty, but despite his short stature, Dustin Hoffman rose above and it is his excellent acting that set him apart.

大学英语四翻译

西蒙顿说,如果事业上取得巨大成就者具有什么共性的话 If great achievers share anything, said Simonton, it is an relenting drive to succeed. “There is an tendency to think that they are endowed with something super-normal,” he explained. “But what comes out of the research is that there are great people who have no amazing intellectual processes. It’s a difference in degree. Greatness is built upon tremend ous amounts of study, practice and devotion.” He cited Winston Churchill, Britain’s prime minister during World War II, as an example of a risk-taker who would never give up. Thrust into his office when his country’s moral was at its lowest, Churchill rose brilliantly to lead the British people. In a speech following the Allied evacuation at Dunkirk in 1940, he inspired to nation when he said, “We should not flag or fail. We shall go on to the end… We shall never surrender.” 一些人不愿表达感激之情,因为他们觉得这不会受欢迎。 Some person refrain from expressing their gratitude because they feel it will not be welcome. A patient of mine, a few weeks after his discharge from the hospital, came back to thank his nurse. “I don’t come sooner,” he explained, “because I imagined you must b e bored to death with people thanking you.” “On the contrary,” she replied, “I am delighted you came. Few realize how much we need encouragement and how much we are helped by those who give it.” Gratitude is something of which none of us can give too much. For on the smiles, the thanks we give, our little gestures of appreciation, our neighbors build up their philosophy of life. 一般西方人解决问题的方法是与之搏斗。 The normal Western approach to a problem is to fight it. The saying, “When the going gets tough, the toug h get going,” is typical of this aggressive attitude toward problem-solving. No matter what the problem is, or the techniques available for solving it, the framework produced by our Western way of thinking is fight.Dr.de Bono calls this vertical thinking; the traditional, sequential, Aristotelian thinking of logic, moving firmly from one step to the next, like toy blocks being built one on top of the other. The flaw is, of course, that if at any point one of the step is not reached, or one of the toy blocks is incorrectly placed, then the whole structure collapse. Impasse is reached, and frustration, tension, feelings of fight take over. Lateral thinking, Dr. de Bono says,is a new technique of thinking about things—a technique that avoids this fight altogether,and solves the problem In an entirely unexpected fashion. 学生的成绩达不到老师的期望是常有的事 When a student's work did not measure up to the teacher's expectations, as often happened, the student was not treated with disappointment, anger, or annoyance. Instead, the teacher assumed that this was an exception, an accident, a bad day, a momentary slip — and the student believed her and felt reassured. The next time around, he tried harder, determined to live up to what the teacher knew he could to. The exact part of communication that tells a child, "I expect the best," is difficult to pinpoint. In part it consists of a level tone showing assurance, a lack of verbal impatience, an absence of negative qualities such as irony, put-downs, and irritation.The teacher who expects the best asks her questions with conviction, knowing the answers she gets will be right, and the child picks up

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