KPI算法统计
一, TL9000 返还率
a) 返还率计算公式:
×12100%IRR IRR IRR =
?基本装运周期内的返还数
基本装运周期内的发运数
IRR 基本装运周期内发运数:计算月之前6个月的发货总量(不包括计算月) IRR 基本装运周期内返还数:发货在计算月或之前6个月期间内,并在计算月内返还
的总量。
×12100%YRR YRR YRR =
?基本装运周期内的返还数
基本装运周期内的发运数
YRR 基本装运周期内发运数:计算月之前7~18个月的发货总量.
YRR 基本装运周期内返还数:发货在计算月之前7~18个月期间内,并在计算月内返
还的总量。
×12100%LTR LTR LTR =
?基本装运周期内的返还数
基本装运周期内的发运数
LTR 基本装运周期内发运数:计算月之前19个月之前包括第19个月的期间内的发货总量.
LTR 基本装运周期内返还数:发货在计算月之前19个月并且包括第19个月的期间内,并在计算月内返还的总量。
b) 数据源:PMS 包装出库管理信息系统、Oracle 发货系统报表、Oracle CRC 维修系统与新加坡维修数据库查询报表(GSS: Joy Chen).
c) Return Rate 计算月的定义:上月25日至本月的24日
二, FPY(First Pass Yield)
1. System Product FPY
a) 计算公式:Products FPY=SMT FPY(%)*Unit TEST FPY(%) b) 数据源:MES 系统
Manufacturing Quality Weekly Report (QD:许剑鹏)
2. EMS Yield
a) 计算公式:EMS Yield Rate=Yield/Input
b) 数据源:UT KPI Report (Foxconn: Huang Yuanba/东信:汪盈)
三,LRR (Lot Reject Rate)
a)计算公式:LRR= Rejected Lots/ Inspected Lots
b)数据源:Oracle系统
IQC Weekly Report(QD:徐海平/余红华)
四,CoPQ (Cost of Poor Quality )
1.Def/Slow moving inventory scrap
a)计算公式:Material Cost=Qty*Unit Cost
b)数据源: UTS Item Product Line Report(Finance: Xiao Xiao)
Write off List (Logistic: Zheng Aiqin, Su Jing)
2.TBU EMS Material Attrition
a)计算公式:UT承担金额=盘亏总金额-EMS赔偿总金额
b)数据源:EMS 工厂盘点月报(Logistics: Zhao Yufang)
3.Stop Line Cost
a)计算公式:Stop Line Cost=Down Time(H)/6*$100
b)数据源:Production Monthly Report(GSC: Qian Huan)
4.Slow moving(excess) Inventory handling cost
a)计算公式:持库成本=Slow moving库存金额* (年贷款利率/12 + 保险金利率) +
仓库每月管理费用* Slow moving库存金额/ 库存总金额
b)数据源:Inventory Detail List-System Product(GSC: Wu Xiao)
HSTC aging report (Finance: Shelley Jiang)
Logistic Expense report (Finance: Xiao Xiao)
5.UT Rework Cost (Include related labor and material)
a)计算公式:返工成本=返工工时*每小时的制造工时费+材料费用
b)数据源:Production rework cost monthly report(GSC: Wu Zhiyong)
制造工时费(Finance:Xiao Xiao)
6.TBU CSD/"e 站式"/ Cost
a)计算公式:TBU CSD/"e 站式"/ Cost=运费+材料费+劳务费
b)数据源:Warranty monthly report(Finance: Sharon Yang)
7.CRC Material Cost
a)计算公式:CRC Material Cost=CRC Repair Qty*Material Unit Cost
b)数据源:CRC维修器件明细单(IT: Lily Song)
UTS Item Product Line Report (Finance: Xiao Xiao)
8.RMA inventory Scrap Cost
a) 计算公式:RMA inventory Scrap Cost =Qty*Material Unit Cost b) 数据源:备品备件报废清单(GSS: Joy Chen )
UTS Item Product Line Report (Finance: Xiao Xiao)
9. Freight for returned the parts from field
a) 计算公式:Freight =退货运费+CRC 维修运费 b) 数据源:CRC 维修运费(Finance :Sharon Yang )
退货运费 (Logistic: Li Xiuchun) CRC 维修记录 (CRC: Y u JiaYin)
10. MFG Production RMA Labor Cost
a) 计算公式:RMA Labor Cost =RMA Labor (Hrs )*工时费 b) 数据源:CRC 维修运费(FTE :Chen Ting )
11. Int'l COPQ Cost
a) 计算公式:int ’l Warranty Cost
b) 数据源:int ’l Warranty report (Bobby Forbes)
12. Cost Saving
a) 计算公式:累加各条记录金额 b) 数据源:Finance
13. Cost Control
a) 计算公式:累加各条记录金额 b) 数据源:Oracle 系统
五, 可靠性
A. MTBF
∑====n i i g
i )i
π(λN /
/λ:MTBF Q
E QUI P 1
11计算公式 B.
C. 数据源:MIL-HDBK-217F, BOM
六, RoHS Compliance Rate (by module )
数据源:Agile
计算公式:RoHS Compliance Rate =符合RoHS 的模板数量/总的模板数量
步骤如下:
1)输入条件(product line ,description ,q-state ,P/N ,lifecycle ),从Agile 中导出2424开头的Module 清单;
2)整理清单,剔除重复的(00与05/06同时存在的只计05/06,不计00结尾的); 3)根据描述、Q 状态及P/N 结尾特征,筛选出符合与不符合的器件; 4)根据产品线统计各产品的符合比例;
5)根据统计结果,完成统计报告供相关部门参考。
SQA Team ’s KPI
1、Time To Market Slippage Rate Formula :Date
G1 Actual -Date G4 Actural Date
G4 Planned -Date G4 Actual Rate Slippage Market To Time =
Data Source :Master schedule
2、Gate Sign Off Compliance Rate Formula :Passed
Gates Total #Gates
Signed #Rate Compliance Of f Sign Gate =
Data Source :Team Track
3、PRP Deliverables Compliance Rate
# Total Deliverables Requested by PRP # Actual Deliverables
Formula :PRP Deliverables Compliance Rate=
Data Source :EDOC/PDS
4、Requirement Change Rate
Formula :Requirement Change Rate=
# Changed SRS Items # Total SRS Items
Data Source :SRS/TeamTrack
5、Review Defect Density
Formula :Pages
T otal #Reviewer
by Detected Defects #Density Defect
Review =
Data Source :TeamTrack/Doc Author
6、Review Efficiency
Formula :Hours
Total #Pages
Review #Ef f iciency Review =
Data Source :TeamTrack/Doc Author
7、Review Preparation Time
Formula :Review Preparation Time=Review Meeting Date-Distribute Review Document Date
Data Source :TeamTrack/Doc Author
8、Review Defect Rate
Formula :Hours
Total #Reviewer
by Detected Def ects # Rate Def ect Review =
Data Source :TeamTrack/Doc Author
9、Productivity (LOC)
Formula :Productivity (LOC) = (New+Removed+Modified) Line of Code Data Source :ClearCase
10、Overall Internal Defect Density
Formula :KLOC
Modified)+Removed +(New Defects
Overall #Density Defect Internal Overall =
Data Source :ClearCase/TeamTrack
11、Defect Detection Percentage Formula
:
phase
after that and during detected defects T otal #phase
a during detected Defects #Percentage Detection Defect =
Data Source :ClearCase/TeamTrack
12、Defect Detection Rate
Formula :def ect
Total #phase
a during detected Def ects #Rate Detection Def ect =
Data Source :ClearCase/TeamTrack
13、Requirement Test Coverage Rate
Formula :Requirement Test Coverage Rate=# Covered SRS Items
# Total SRS Items
Data Source :ST
14、ST Pass Rate Formula :Case
Executed #Cases
Passed #Rate Pass ST =
Data Source :ST
15、Rejected Internal MR Rate Formula :MR
Total #MR
Rejected #Rate MR Internal Rejected =
Data Source :ClearQuest
16、Internal MR Resolution Time(Day)
Formula :MR
Resolved #Time
Resolution Total Time(Day) Resolution MR Internal =
Data Source :ClearQuest
17、Software COPQ
Formula :Software COPQ = Rework Efforts *7$ Data Source :ClearQuest
18、Software Rework Efforts
Formula: Software Rework Efforts = # Defects detected during phase1 * coefficient during phase1 + # Defects detected during phase2* coefficient during phase2……+ # Defects detected during phase5 * coefficient during phase5
Data Source :ClearQuest
19、Resolve Rate of Beta Release Formula :
Beta
Bef ore MR Submitted Total #Beta
Bef ore R Rejected)M +Duplicated +Closed +Verif ied +Resolved (RFB #Release Beta of Rate Resolve +=
Data Source :ClearQuest
20:# Unresolved S1/S2 MR of Beta Release Formula :#(New+Assigned+Failed+Analyzing+InsufficientInfo+Postponed )S1&S2 MR at beta point
Data Source :ClearQuest
21、Field MR Resolution Time SLA Compliance Rate Formula :
period
in this MR Overtime)+(Resolved #period
in this on time MR Resolved #Rate Compliance SLA T ime Resolution MR Field =
Note:
1). Statistic cycle time is 30 days.
2). ‘Overtime MR in this period ’ includes those MR which are not overtime in last period, and become overtime during this period. Data Source :ClearQuest
22、Field MR Closure Time SLA Compliance Rate Formula :
period
in this MR Overtime)+(Closed #period
in this on time MR Closed #Rate Compliance SLA T ime Closure MR Field =
Note:
1). Statistic cycle time is 60 days.
2).‘Overtime MR in this period ’ includes those MR which are not overtime in last period, and become overtime during this period. Data Source :ClearQuest
23、Field MR Resolve Rate Formula :
MR
Total #MR
Rejected)+Duplicated +Closed +Verif ied +Resolved +(RFB #Rate Resolved MR Field =
Data Source :ClearQuest
24、Field MR Close Rate
Formula :MR
Total #MR
Closed #Rate Closed MR Field =
Data Source :ClearQuest
25、Field MR Leak Rate
Formula :MR
Field)+(Dev T otal #MR
Field #Rate Leak
MR Field =
Data Source :ClearQuest
CEM T eam’s
1、Service Request (SR) On Time Response Rate
Formula:
SR On Time Response Rate=On Time Response SR during This Period / Total Response SR during This Period
Note:
For Critical SR, On Time Response means Respond <0.5H
For Major SR, On Time Response means Respond <0.5H
For Minor SR, On Time Response means Respond <2H
Target: 90%
Data Source:Oracle
2、Service Request (SR) On Time Resolved Rate
Formula:
SR On Time Resolving Rate=On Time Resolved SR during This Period / Total Resolved SR during This Period
Note:
For Critical SR, On Time Resolved means Resolved <24H
For Major SR, On Time Resolved means Resolved <72H
For Minor SR, On Time Resolved means Resolved <15Days
Target: 97%
Data Source:Oracle
3、Service Request (SR) On Time Recover Rate
Formula:
SR On Time Recover Rate=On Time Recover SR during This Period / Total Recover SR during This Period
Note:
For Critical SR, On Time Recover means Recover <1H
For Major SR, On Time Recover means Recover <2H
Target: 80%
Data Source:Oracle
4、SR Resolved Rate
Formula:
SR Resolved Rate= Resolved SR during This Period / Total Submit SR during This Period
Data Source:Oracle
5、SR Close Rate
Formula:
SR Close Rate= Closed SR during This Period / Total Submit SR during This Period Data Source:Oracle
Change management
KFE/Mini-KFE项目相关测量指标
项目数量=系统里注册的项目数量累计
数据来源;KFE workflow 后台数据系统
参与率=参与的人次/ 总人数
数据来源;KFE workflow 后台数据系统
关闭率=关闭的项目数量/ 总的项目数量
数据来源:KFE workflow 后台数据系统
Cost saving = 项目产生的收益-投入的费用
数据来源:各项目报告