酒店客房培训--014检查餐饮区域Inspecting F&B outlets

Why is this task important for you and our guests?

为什么这项任务对您和客人如此重要?

Answers:

回答:

1.I understand the importance of having clean restaurants. 我明白干净的餐厅的重要性.

2.It is important for us to take good care of our restaurants, as this keeps our image high. 很好的维护餐厅的卫生,会提升客人对我们酒店的印象.

3.We can show our professionalism. 体现了我们的专业

4.We can increase our GSTS score. 增进客人的满意度.

Summary questions：

问题概述:

1.Why is it important to ensure F&B outlets are clean? 为什么确保餐饮区域的清洁很重要?

2.What points must you check? 你需要检查什么地方?

3.When should you check? 你需要在什么时候检查?

4.Why is the floor particularly important? 为什么地板的清洁特别重要?

5.Do you need your work checked? 你需要检查你的工作吗?

6.What do you do if you see maintenance problems? Do I need to report defects to HK or can I report this defect immediately to POMEC?

如果有维修上的问题你要怎么办?是报告客房部还是工程部?

Now ask the trainee to practice the task from start to end to test competency.

现在由培训生按照步骤从头到位进行实践操作并做测试。