IT认证题库网CompTIA 220-701认证题库

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联想认证考试考试试题(强化练习)

联想认证考试考试试题(强化练习)

1、多项选择题 SAS由哪几种类型协议组成()A.FC协议B.SATA通道协议(STP)用于SAS和SATA之间数据的传输C.SCSI管理协议(SMP)用于对连接设备的维护和管理D.串行SCSI协议(SSP)用于传输SCSI命令2、多项选择题新一代英特尔酷睿二代比酷睿I一代的优势是().A.具备WIDI功能B.睿频加速2.0技术C.主频提升一倍D.具备超线程功能E.全线32NM3、单项选择题 B320的性能扩展正确描述().A.最大支持1TB7200rpm台式硬盘;最大支持32GBDDR31333MHzSO-DIMM内存B.最大支持1TB7200rpm台式硬盘;最大支持16GBDDR31333MHzSO-DIMM内存C.最大支持2TB7200rpm台式硬盘;最大支持16GBDDR31333MHzSO-DIMM内存D.最大支持4TB7200rpm台式硬盘;最大支持16GBDDR31333MHzSO-DIMM内存E.最大支持2TB7200rpm台式硬盘;最大支持32GBDDR31333MHzSO-DIMM内存4、单项选择题 RD330的2.5寸机型,最多能安装几块硬盘?()A.6B.4C.8D.125、多项选择题对VDI的描述中,正确的是哪些().A.VDI是主流的桌面虚拟化架构B.虚拟桌面运行在服务器端C.VDI是联想自主研发的方案D.服务器负责虚拟化运算和存储E.终端负责显示和输入6、判断题数据容灾和应用容灾不能同时存在.7、单项选择题 A2109使用的电池是?()A.7200mAhB.7000mAhC.6000mAhD.5000mAh8、单项选择题下列哪些属于服务器整合()A.在一台服务器上运行一个应用B.在一台服务器上运行一个操作系统C.在多台服务器上运行一个应用D.在一台服务器上运行多个操作系统和应用9、单项选择题下列服务中,哪一项不是SkyDrive提供的()A.SkyDrive允许用户同步、存储和共享文档、照片、视频和其他文件B.SkyDrive也为用户提供了收费的额外空间C.SkyDrive仅为用户提供2G的免费存储空间D.任何文档或者文件,你都可以上传到SkyDrive中,并且在其他设备上进行访问10、多项选择题关于数据自动分层描述正确的是()A.可以节省整体投资B.可以提高性能C.可以提高预算D.可以节省存储空间11、判断题在工程领域(例如航天引擎设计)操纵高分辨率的交互式图像在性能和可伸缩性方面历来都是一种挑战,因为这要涉及大量的数据。

全国计算机技术与软件专业技术资格考试2024

全国计算机技术与软件专业技术资格考试2024

一、选择题1.在软件工程中,需求分析阶段的主要任务是:A.确定软件开发方法B.编写软件代码C.确定软件系统的功能需求和非功能需求(正确答案)D.进行软件测试2.下列哪项不是数据库管理系统(DBMS)的主要功能?A.数据定义(正确答案)B.数据查询C.数据更新D.数据安全与维护3.在计算机网络中,TCP/IP协议栈的哪一层负责数据包的路由选择?A.应用层B.传输层C.网络层(正确答案)D.数据链路层4.下列关于软件测试的描述中,哪一项是不正确的?A.单元测试主要测试模块内部的功能和逻辑。

B.集成测试关注模块之间的接口和交互。

C.系统测试验证整个系统的性能和功能。

D.验收测试由开发人员进行,以确保软件满足用户需求。

(正确答案)5.在面向对象编程中,下列哪项不是多态性的体现?A.子类重写父类的方法B.通过接口引用实现类的对象C.使用类的静态方法调用(正确答案)D.使用父类引用指向子类对象6.下列哪种数据结构最适合用于实现堆栈(Stack)?A.链表B.队列C.二叉树D.数组(正确答案)7.在计算机网络中,下列哪项技术用于将多个局域网(LAN)连接成一个更大的网络?A.交换机B.路由器(正确答案)C.集线器D.中继器8.关于软件生命周期模型,下列哪项描述是错误的?A.瀑布模型强调阶段间的顺序性和依赖性。

B.螺旋模型结合了原型法和瀑布模型的特点。

C.增量模型允许在软件开发的早期阶段就交付部分功能。

D.敏捷开发模型不关注客户需求的变化和快速响应。

(正确答案)。

认证认可ISOIEC网络安全框架考核试卷

认证认可ISOIEC网络安全框架考核试卷
C.风险接受
D.风险转嫁
17. ISOIEC 27036主要关注以下哪个领域的安全?()
A.供应链
B.网络安全
C.应用程序开发
D.数据中心
18.以下哪个不是ISOIEC 27001认证过程中的关键步骤?()
A.内部审核
B.管理层评审
C.产品测试
D.持续改进
19.在ISOIEC 27001标准中,以下哪个阶段是持续改进循环的一部分?()
1. ISOIEC 27001标准是一个______信息安全管理系统(ISMS)的要求标准。
2.信息安全的三大基本目标包括保持信息的____性、确保信息的____性和提高信息的____性。
3.在ISOIEC 27005中,风险处理过程包括风险____、风险____、风险____和风险____。
4. ISOIEC 27032是关于____的网络安全框架。
A.风险避免
B.风险降低
C.风险转移
D.风险接受
4.以下哪些是ISOIEC 27002标准中提到的信息安全控制目标?()
A.保护个人隐私
B.确保数据的完整性
C.维持服务的可用性
D.提高系统性能
5.以下哪些措施属于ISOIEC 27001中的物理安全控制?()
A.限制对关键区域的访问
B.使用入侵检测系统
C.定期检查消防系统
D.保安人员巡逻
6. ISOIEC 27001要求的管理层责任包括以下哪些方面?()
A.制定和批准信息安全政策
B.确保资源的适当分配
C.定期进行信息安全评审
D.直接参与日常信息安全操作
7.在ISOIEC 27001认证过程中,以下哪些活动是内部审核的一部分?()

2024年03月信息技术服务管理体系基础考试真题及答案

2024年03月信息技术服务管理体系基础考试真题及答案

2024年03月信息技术服务管理体系基础考试真题及答案一、单项选择题(每题1.5分,共60分)1.根据ISO/IEC 20000-1:2018标准,服务的生命周期过程不包括()。

A.持续改进B.策划和设计C.转换和交付D.外包与分担参考答案:D2.ISO/IEC 20000与哪个国际标准有联合实施的指南标准()。

A.ISO 18001B.ISO 9000C.ISO/IEC 28001D.ISO/IEC 27001参考答案:D3.ISO/IEC 20000系列标准中,以下哪项标准的描述不准确?( )A.ISO/IEC 20000-10,定义了服务管理涉及的相关术语B.ISO/IEC 20000-2,提供了支持SMS运行的产品或工具的指南C.ISO/IEC 20000-3,对服务管理体系确定体系范围提供了要求D.ISO/IEC 20000-6,和CC01的作用类似,都可以作为认证机构认可的依据参考答案:C4.关于ISO/IEC 20000-1标准,以下说法错误的是()。

A.ISO/IEC 20000-1标准要求将其结构应用于组织的服务管理体系,且组织应使用标准中使用的术语B.ISO/IEC 20000-2提供了服务管理体系的应用指南,包括如何满足ISO/IEC 20000-1中规定要求的示例C.ISO/IEC 20000-1标准中的要求与常用的持续改进方法学一致,可以使用适当的服务管理工具来支持SMSD.采用高阶结构使组织能够协调或整合多个管理体系标准。

所以,基于ISO/IEC 20000-1的服务管理体系可以与基于ISO 9001的质量管理体系或基于ISO/IEC 27001的信息安全管理体系整合参考答案:A5.云服务商提供IaaS服务,不适于作为服务方配置项的是( )。

A.虚拟服务器B.OA应用软件C.物理网络设备D.物理存储设备参考答案:B6.管理体系是( )。

A.建立方针和目标并实现这些目标的体系B.应用知识和技能获得预期结果的本领的系统C.可引导识别改进的机会或记录良好实践的系统D.对实际位置、组织单元、活动和过程描述的系统参考答案:A7.根据ISO/IEC 20000-1:2018标准的要求,( )不是每个过程都需要定义的部分。

阿里云网络专项认证测试卷及答案

阿里云网络专项认证测试卷及答案

阿里云网络专项认证测试卷及答案单选 1.负载均衡器支持以下哪项? ( )A.三层负载均衡B.四层负载均衡C.五层负载均衡D.六层负载均衡某客户是一家欧洲企业,总部设在德国,在北京和香港各有一个分支机构,同时有内部的办公系统部署在法兰克福阿里云Region。

客户要求总部和分支都要能够非常稳定可靠安全的访问部署在阿里云的内部办公系统。

此种情况下,你应该推荐最为稳定可靠安全的方式是?( )A.可以考虑使用VPN网关。

总部和各分支,通过VPN网关连接到法兰克福的阿里云,访问云上的办公系统B.可以考虑将办公系统发布到互联网,并且通过SSL加密,以实现安全性C.建议客户拉专线到就近的接入点。

通过阿里云的高速通道和CEN,实现稳定可靠安全的连接。

D.建议客户使用SAG和CEN组网,同时能够访问位于法兰克福阿里云的办公系统某客户经营IDC业务,客户在北京运营有自己的IDC,在香港和台湾也运营有IDC。

现在,客户希望能够通过阿里云,将三地IDC内网打通,网络质量稳定可控,并且路由能够实时同步。

你可以为客户推荐的最优方式是?( )A.通过VPN将北京IDC连接到北京阿里云;香港IDC连接到香港阿里云;台湾IDC连接到台湾POP点。

B.通过VPN将北京IDC连接到北京阿里云;香港和台湾IDC连接到香港阿里云。

C.通过专线将北京IDC连接到北京阿里云;香港IDC连接到香港阿里云;台湾IDC连接到台湾POP点。

高速通道加入到CEN即可D.通过专线将北京IDC连接到北京阿里云;香港和台湾IDC连接到香港阿里云;高速通道加入到CEN即可全球加速GA无法支持以下哪种场景?( )A.跨站点在线协作B.跨站点数据复制C.移动应用程序和Web应用程序访问加速D.两个区域之间的数据库迁移某客户运营一个HTTPS网站,并且使用了阿里云的全球加速。

近期,由于客户业务发展,客户发现源站的CPU因SSL导致使用率越来越高。

听到这个消息后,你可以建议客户能够立即尝试的是?( )A.客户自己的源站不在云上,无法弹性扩容,可以建议客户将站点迁移上云B.建议客户尝试一下,将SSL在全球加速上卸载,以减轻源站的计算压力C.建议客户去掉SSL,直接佣HTTP提供服务,这样可以省去很多很多运算量D.建议客户升配CPU,或者部署多硬件负载分担某客户在新加坡有一个域名为的网站,该站点在中国没有ICP 备案。

IT认证题库网CompTIA 220-701认证题库

IT认证题库网CompTIA 220-701认证题库

The safer , easier way to help you pass any IT exams.Exam : 220-701Title :Version : DemoCompTIA A+ Essentials (2009)1. Which of the following types of portable media offers the LARGEST storage capacity?A. DVD-DLB. CD-RWC. CD-RD. DVD-RAnswer: A2. Which of the following are valid ports for printing over a network? (Select TWO).A. USB 001B. \\computername\sharenameC. SNMPD. IP_ip_addressE. IEEE 1394Answer: BD3. While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?A. Help limit radio frequency interference (RFI) inside the case.B. Help ensure proper air flow through the case.C. Help prevent moisture buildup in the case.D. Help limit electrostatic discharge (ESD) inside the case.Answer: B4. Which of the following protocols uses port 80?A. SMTPB. HTTPC. HTTPSD. FTPAnswer: B5. Which of the following allows verification of the port that a printer is currently using?A. The print queue window from system trayB. Properties of the printer from the Printers Control PanelC. Print spooler view in the Printers Control PanelD. Properties of the port within Device ManagerAnswer: B6. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verifiedthe printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).A. QoS for printing is not functioning over the LAN.B. The printer needs to have a cartridge replaced.C. A job in error status is at the top of the print queue.D. The printers IP address has changed.E. New drivers have been released and need to be installed.Answer: CD7. Which of the following connector types is used with twisted pair cable?A. T-ConnectorB. BNCC. RJ-45D. LCAnswer: C8. Which of the following bus speeds is used for a PCIe card? (Select TWO).A. 1xB. 3xC. 6xD. 8xE. 24xAnswer: AD9. A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?A. Start>Run>type ipconfig>click OK and ask user to read the results.B. Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.C. Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.D. Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results. Answer: D10. Which of the following BEST describes the function of a DNS server?A. Secures network traffic through shared key encryption.B. Provides resolution of host names to IP addresses.C. Provides security for a network through the use of ACLs.D. Dynamically assigns IP addresses for easy client configuration.Answer: B11. Which of the following is needed to perform an ASR restore in Windows XP?A. Operating system CDB. Recovery consoleC. Vendor recovery CDD. ERD diskAnswer: A12. Which of the following commands verifies connectivity between two hosts? (Select TWO).A. chkntfsB. dxdiagC. tracertD. ipconfigE. pingAnswer: CE13. A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?A. Space reserved by the drive manufacturer for firmware.B. Space set aside by Windows for use by the virtual memory swap file.C. A potentially dangerous virus has been downloaded onto the system.D. A recovery partition put there by the manufacturer.Answer: D14. Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?A. Parallel portB. Serial portC. IEEE 1394 portD. USB portAnswer: B15. A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?A. 224.0.0.1B. 255.0.0.0C. 255.255.0.0D. 255.255.255.0Answer: C16. Which of the following printers would be the BEST choice for printing on multi-part forms?A. Impact printerB. Thermal printerC. Inkjet printerD. Laser printerAnswer: A17. A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B. I understand your concern, and will try to have your computer working again as quickly as possible sothat you can finish your report.C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.Answer: B18. Which of the following hardware is hot pluggable? (Select THREE).A. eSATAB. Express Card/54C. PS/2 peripheralsD. MIDI devicesE. NICF. USBAnswer: ABF19. Which of the following is an advantage of upgrading to a 64-bit version of Windows?A. A greater number of dynamic disks or disks larger than 1 TB can be supported.B. Multiple applications running in 16-bit compatibility mode are supported.C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.D. A new anti-virus protection scheme called Data Execution Prevention is supported.Answer: C20. A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?A. Wear a back brace when lifting and carrying the CRTs to the storage room.B. Wear anti-static wrist straps to prevent ESD in the new monitors.C. Recycle the monitors after removing the capacitors for use in other monitors.D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. Answer: D21. A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will thetechnician MOST likely have to do to start the installation?A. Press the F8 KeyB. Press the F3 KeyC. Press the F2 KeyD. Press the F6 KeyAnswer: D22. After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving offa slight odor. Which of the following should the technician do?A. Install a larger fan near the hard drive to cool the system.B. Clean the drive with compressed air and continue to use it.C. Remove and replace the drive.D. Apply more thermal compound and reseat the drive.Answer: C23. Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM?A. Format a partition, install device drivers, and install the operating system.B. Create a partition, format the partition, and install the operating system.C. Install the operating system, create a partition, and install device drivers.D. Install the operating system, install device drivers, and create a partition.Answer: B24. Which of the following interfaces are typically supported on the input side of a KVM switch?A. PS/2, VGA, USBB. DB25, DB9, PS/2C. PS/2, DB9, USBD. PS/2, DB25, VGAAnswer: A25. While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.B. Put the customer on hold just for a few minutes and join the conversation.C. Forward the customer to another technician and join the conversation.D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. Answer: D26. Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?A. Up to 16GBB. Up to 32GBC. Up to 1024GBD. Up to 2048GBAnswer: D27. The BEST information to document when changing the refresh rate on the display is to include:A. the previous refresh rate and the new refresh rate applied.B. the method that was used to access the display properties to change the refresh rate.C. all the refresh rates that were tested.D. the color resolution the user requested as well as the refresh rate.Answer: A28. Which of the following features is only available with the Windows XP Professional version as comparedto the Windows XP Home version?A. Simple File SharingB. Basic Disk PartitionsC. Remote DesktopD. Joining a domainAnswer: D29. A technician receives a boot error message OS not found. Which of the following should the techniciancheck?A. The boot order in the BIOSB. If Plug and Play is enabledC. If the computer is in Safe ModeD. If the BIOS is currentAnswer: A30. A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?A. Clean the toner cartridge.B. Change the paper.C. Replace the fuser.D. Print a test page.Answer: D。

CompTIA学习资料

CompTIA学习资料

CompTIA 220-604: Practice ExamI T认证题库资源网QUESTION NO: 1When rebooting a computer running Windows XP Home, a technician observes an error message stating, 'illegal I/O port address.' Which of the following can be done to resolve this error?A. Upgrade the motherboard BIOS.B. Upgrade to Windows XP Professional.C. Upgrade the CPU on the motherboard.D. Return to Windows 2000 Professional.Answer: AQUESTION NO: 2When experiencing video problems, which of the following should be performed FIRST to ensure that the monitor is not causing the problem?A. Check for the latest video drivers.B. Install a known-good video adapter.C. Attach the monitor to a known-good computer.D. Replace the monitor.Answer: CQUESTION NO: 3Which of the following item colorizes the paper using a two-component laser printer?A. tonerB. laser beamC. developerD. ribbonAnswer: AQUESTION NO: 4A computer has been upgraded with a new hard drive and after reassembling the computer and turning the computer on, the drive LED remains lit and an error message during power-on self test (POST) states, 'No Drive Present.' Which of the following would MOST likely be the cause?A. The motherboard was damaged and needs replacing.B. The floppy drive was not reconnected.C. A configuration disk was left in the floppy drive.D. The ribbon cable has been installed incorrectly.Answer: DQUESTION NO: 5Which of the following would be the correct way to dispose of a laptop battery?A. Place the battery on a shelf for storage.B. Place the battery in a trash compactor separately from the laptop.C. Dispose of the battery in the same manner as the laptop.D. Refer to the disposal information located on the battery.Answer: DQUESTION NO: 6Which of the following is a type of motherboard? (Select TWO).A. PCI daughter boardB. IDE controller boardC. SATA controller boardD. micro ATXE. standard ATXAnswer: D,EQUESTION NO: 7A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace?A. print headB. fuserC. injectorD. print nozzleAnswer: AQUESTION NO: 8A laser printer has a vertically repetitive print defect. Before attempting to repair the printer, a technician should determine:A. the distance between the spots.B. which paper tray was used to print the document.C. which driver was used to print the document.D. which application was used to print the document.Answer: AQUESTION NO: 9A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take?A. Install new drivers on the computer.B. Install a new ink cartridge.C. Install a print head on the printer.D. Remove the packing tape from the print head.Answer: DQUESTION NO: 10A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST?A. Shutdown, restart and verify that the BIOS recognizes the drive and try again.B. Replace the CD/DVD drive.C. Pry the tray open with a small, flat head screwdriver.D. Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.Answer: DQUESTION NO: 11When installing a new Plug and Play sound card, a technician should turn off and unplug the computer; remove the computer's cover; locate the sound card slot, insert and secure the card in the slot and:A. plug in and turn on the computer; let Windows recognize the new hardware and install the driver.B. plug in the computer; let Windows recognize the new hardware and plug in the speakers.C. let Windows recognize the new hardware; install the driver and plug in the speakers.D. turn on and plug in the computer; let Windows recognize the new hardware and install the driver.Answer: AQUESTION NO: 12A technician receives a work order requesting the installation of an NLX motherboard into a micro ATX case. Which of the following should the technician recognize?A. A standard ATX power supply will not be able to connect to the NLX adapter.B. The system will not start up.C. The case is too small for the motherboard.D. The motherboard was not meant for this style of case.Answer: DQUESTION NO: 13A technician receives a computer for repair and observes that the fan on the power supply is not moving. Which of the following should the technician do?A. Move the power supply voltage switch to 220 volts.B. Add an additional fan to help cool the computer.C. Replace the cable that attaches the power supply to the motherboard.D. Replace the power supply.Answer: DQUESTION NO: 14Which of the following can be used to determine the amount of physical memory installed in a laptop? (Select TWO).A. Check Device Manager Snap-in.B. Type WINVER in the command prompt.C. Check the BIOS.D. Check System Information in the Accessibility folder.E. Check System Information.Answer: C,EQUESTION NO: 15Which of the following would be the safest environmental condition for working on multiple systems at one time?A. A tiled room with anti-static mats and wrist straps.B. A clean, carpeted room with anti-static mats and wrist straps.C. A tiled room in a warehouse with outside ventilation.D. A clean, carpeted room with air purifiers and dehumidifiers.Answer: AQUESTION NO: 16A technician receives a laptop that is running out of battery power more quickly than expected. Which of the following can the technician do to correct the problem?A. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.B. Replace the battery by purchasing a new battery from the manufacturer.C. Stop using the battery and use alternating current (AC) power for the laptop.D. Replace the AC adaptor by purchasing a new adapter from the manufacturer.Answer: BQUESTION NO: 17A new computer is displaying the wrong amount of memory. Which of the following may be the cause?A. The module is installed backwards.B. A USB device is using some memory.C. An onboard video card is using some memory.D. The CPU is using some memory.Answer: CQUESTION NO: 18Which of the following printer types uses thin print pins to transfer ink from a fiber or ribbon?A. impactB. laserC. solid inkD. ink jetAnswer: AQUESTION NO: 19Which of the following would be the way to prevent the Num Lock LED from being turned on automatically when a laptop is booted?A. Hold the function Num Lock key down during POST.B. Go into the Windows Keyboard applet and deselect the 'Num Lock on boot' option.C. Create a Windows profile to disable the feature during power-on self test (POST).D. Turn the feature off in the BIOS.Answer: DQUESTION NO: 20A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause?A. The LCD is not running in its native resolution.B. LCD monitors do not appear blurred.C. The drivers are improperly installed.D. More video memory needs to be allocated.Answer: AQUESTION NO: 21A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer:A. has not been installed on the user's computer.B. is not turned on.C. driver is corrupt.D. cable is unplugged.Answer: AQUESTION NO: 22Which of the following should be considered when upgrading memory? (Select TWO).A. speed of memoryB. memory slot colorC. type of memoryD. CPU speedE. BIOS versionAnswer: A,CQUESTION NO: 23Which of the following RAID configurations takes advantage of mirroring?A. RAID 1B. RAID 5C. RAID 0D. RAID 2Answer: AQUESTION NO: 24Which of the following will help protect an operating system from vulnerability?A. Download free anti-virus programs from the Internet.B. Perform updates from the manufacturers website regularly.C. Using the operating systems email program only to open attachments.D. Monitoring what is displayed on the screen.Answer: BQUESTION NO: 25When a computer does not recognize an internal modem, a technician should determine whether: (Select TWO).A. the modem is seated properly.B. the number being dialed is valid.C. there are resource conflicts.D. there is power to the modem.E. the modem speaker is enabled.Answer: A,CQUESTION NO: 26When installing an inkjet printer for the first time, which of the following should be done FIRST?A. Print a test page from the Printer icon under the printers tab.B. Select the new printer as the default printer.C. Run the printhead alignment within the Tools folder of the printer.D. Ensure that the printer is set for bi-directional printing.Answer: CQUESTION NO: 27In which of the following locations would a technician set the LBA mode for a hard drive?A. Jumper SettingsB. Disk ManagerC. Device ManagerD. System BIOSAnswer: DQUESTION NO: 28A work order states that a customer used Windows updates and after rebooting the computer, the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take?A. Download and install the correct video driver from the manufacturer's web site.B. Remove the video driver and reboot the computer.C. Use the Driver Roll Back feature in Device Manager.D. Go back to Windows update and specify the correct video driver.Answer: CQUESTION NO: 29When connecting a laser printer to a network for the first time, a technician should FIRST:A. configure the network settings on the printer.B. ensure the cable is set to TCP/IP.C. enable the printer in the BIOS.D. configure the printer as bi-directional in Windows.Answer: AQUESTION NO: 30Which of the following would be an example of a biometric device?A. encryption passwordB. thumb print readerC. USB security keyD. smart card readerAnswer: BQUESTION NO: 31To force a user to use Ctrl-Alt-Delete to log into the computer, a technician can go to Control Panel then:A. Windows Firewall.B. Security Center.C. User accounts and the Advanced tab.D. Accessibility options.Answer: CQUESTION NO: 32During boot up, a laptop screen displays vertical colored lines and then the LCD screen goes blank. There are no display problems when connected to an external monitor. Which of the following actions should be taken to resolve the problem?A. Replace the laptop.B. Replace the LCD screen.C. Replace the LCD pixels.D. Re-select the LCD in Device Manager.Answer: BQUESTION NO: 33Which of the following desktop hardware should a technician be MOST concerned with disposing of correctly?A. batteriesB. power cordsC. disk drivesD. hard drivesAnswer: AQUESTION NO: 34Which of the following would be the maximum number of devices in a single chain that USB technology will allow?A. 98B. 127C. 254D. 120Answer: BQUESTION NO: 35A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the printer attempts to pull several sheets of paper for each print. Which of the following may be the cause?A. Humidity is causing the paper to stick together.B. The paper is sticking to the corona wire and causing the jam.C. A4 paper is being used and may not be supported by laser printers.D. The fusion roller is dirty and pulling too many sheets of paper.Answer: AQUESTION NO: 36A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST?A. Replace the printer.B. Replace print head assembly.C. Clean the print head.D. Use a different brand of paper.Answer: CQUESTION NO: 37A technician is working on a new computer running Windows XP and the hard drive is formatted at 20GB but is an 80GB hard drive. There is not another partition and no extra space can be found under Windows explorer. Which of the following would be the BEST way to partition the remainder of the hard drive without data loss?A. Add another hard drive and use that available space.B. Run FDISK.C. Use the Disk Management tool.D. Back up all important data to an external drive then reformat the hard drive.Answer: CQUESTION NO: 38A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take?A. Replace the toner cartridge.B. Recommend the use of smaller graphics.C. Check the amount of memory installed.D. Recommend connecting fewer users to the printer.Answer: CQUESTION NO: 39Which of the following represents a safety hazard?A. liquid on the floorB. a tiled floorC. a concrete floorD. carpetAnswer: AQUESTION NO: 40A customer has security concerns about classified local data being compromised if the laptop is stolen. The customers laptop has Windows 2000 utilizing the FAT16 file system. Which of the following actions should be taken?A. Upgrade the operating system to Windows XP Home.B. Have the customer convert to NTFS and enable data encryption.C. Tell the customer that a laptop should not be used for classified data.D. Configure the wireless adapter to only connect to secure networks.Answer: BQUESTION NO: 41A technician is performing preventive maintenance on the hardware components in a workstation. Which of the following actions should the technician take?A. Remove the case front and clean the air vents.B. Unplug the capacitors from the board and clean the contacts.C. Remove the processor and clean the pins with an eraser.D. Remove the processor and clean any dust that has collected between the processor and the heatsink.Answer: AQUESTION NO: 42A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST?A. Reboot the computer.B. Replace the touchpad.C. Clean the touchpad.D. Update the driver.Answer: CQUESTION NO: 43A technician receives a laptop that is running out of battery power more quickly than expected. Which of the following can the technician do to correct the problem?A. Stop using the battery and use alternating current (AC) power for the laptop.B. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.C. Replace the AC adaptor by purchasing a new adapter from the manufacturer.D. Replace the battery by purchasing a new battery from the manufacturer.Answer: DQUESTION NO: 44Which of the following makes toner stick to paper?A. corona transfer wireB. fuser assemblyC. drum assemblyD. pickup roller assemblyAnswer: BQUESTION NO: 45An 8X AGP video card will not fit into the AGP slot. Which of the following may be the cause?A. The motherboard only supports 3.3v AGP Cards.B. The motherboard only supports universal cards.C. The video card is defective.D. The slot covers are misaligned.Answer: AQUESTION NO: 46A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace?A. transfer coronaB. ozone filterC. primary coronaD. fuserAnswer: BQUESTION NO: 47Which of the following is used to produce the best LCD image on a laptop?A. Dual scanB. Active matrixC. Passive matrixD. Active scanningAnswer: BQUESTION NO: 48Which of the following is the voltage that an ATX molex connector delivers to an IDE device? (Select TWO).A. -3.3 VoltsB. 24 VoltsC. 120 VoltsD. 12 VoltsE. 5 VoltsAnswer: D,E。

技术服务国际标准认证考核试卷

技术服务国际标准认证考核试卷
C.风险评估
D.风险处理
11.在ISO/IEC 20000中,以下哪些是服务过渡流程的一部分?()
A.变更管理
B.发布管理
C.配置管理
D.服务级别管理
12.以下哪些措施有助于提高ISO/IEC 27001认证的信息安全?()
A.定期进行员工培训
B.物理访问控制
C.定期进行系统备份
D.实施灾难恢复计划
A.风险评估
B.法律合规性
C.资源管理
D.业务连续性
10. ISO 9001:2015版相较于2008版,以下哪项是新增要求?()
A.过程方法
B.风险管理
C.持续改进
D.内部审核
11.以下哪项是ISO/IEC 20000-1:2018版中的服务管理原则之一?()
A.领导与承诺
B.客户满意度
C.过程方法
7. ISO 14001标准主要关注于:()
A.环境管理
B.职业健康和安全
C.能源管理
D.社会责任
8.以下哪项不是IT服务管理(ITSM)的核心流程?()
A.变更管理
B.发布管理
C.配置管理
D.项目管理
9.在ISO/IEC 27001标准中,以下哪项不是信息安全管理体系(ISMS)的核心组成要素?()
A.审核计划的制定
B.审核活动的执行
C.不符合项的记录
D.审核报告的编写
9.以下哪些是ISO 14001环境管理体系中的策划阶段要求?()
A.环境方针的制定
B.环境目标的设定
C.环境计划的制定
D.环境管理体系的实施
10.以下哪些是ISO 9001:2015版中的风险考虑?()
A.风险识别
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The safer , easier way to help you pass any IT exams.Exam : 220-701Title :Version : DemoCompTIA A+ Essentials (2009)1. Which of the following types of portable media offers the LARGEST storage capacity?A. DVD-DLB. CD-RWC. CD-RD. DVD-RAnswer: A2. Which of the following are valid ports for printing over a network? (Select TWO).A. USB 001B. \\computername\sharenameC. SNMPD. IP_ip_addressE. IEEE 1394Answer: BD3. While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?A. Help limit radio frequency interference (RFI) inside the case.B. Help ensure proper air flow through the case.C. Help prevent moisture buildup in the case.D. Help limit electrostatic discharge (ESD) inside the case.Answer: B4. Which of the following protocols uses port 80?A. SMTPB. HTTPC. HTTPSD. FTPAnswer: B5. Which of the following allows verification of the port that a printer is currently using?A. The print queue window from system trayB. Properties of the printer from the Printers Control PanelC. Print spooler view in the Printers Control PanelD. Properties of the port within Device ManagerAnswer: B6. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verifiedthe printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).A. QoS for printing is not functioning over the LAN.B. The printer needs to have a cartridge replaced.C. A job in error status is at the top of the print queue.D. The printers IP address has changed.E. New drivers have been released and need to be installed.Answer: CD7. Which of the following connector types is used with twisted pair cable?A. T-ConnectorB. BNCC. RJ-45D. LCAnswer: C8. Which of the following bus speeds is used for a PCIe card? (Select TWO).A. 1xB. 3xC. 6xD. 8xE. 24xAnswer: AD9. A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?A. Start>Run>type ipconfig>click OK and ask user to read the results.B. Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.C. Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.D. Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results. Answer: D10. Which of the following BEST describes the function of a DNS server?A. Secures network traffic through shared key encryption.B. Provides resolution of host names to IP addresses.C. Provides security for a network through the use of ACLs.D. Dynamically assigns IP addresses for easy client configuration.Answer: B11. Which of the following is needed to perform an ASR restore in Windows XP?A. Operating system CDB. Recovery consoleC. Vendor recovery CDD. ERD diskAnswer: A12. Which of the following commands verifies connectivity between two hosts? (Select TWO).A. chkntfsB. dxdiagC. tracertD. ipconfigE. pingAnswer: CE13. A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?A. Space reserved by the drive manufacturer for firmware.B. Space set aside by Windows for use by the virtual memory swap file.C. A potentially dangerous virus has been downloaded onto the system.D. A recovery partition put there by the manufacturer.Answer: D14. Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?A. Parallel portB. Serial portC. IEEE 1394 portD. USB portAnswer: B15. A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?A. 224.0.0.1B. 255.0.0.0C. 255.255.0.0D. 255.255.255.0Answer: C16. Which of the following printers would be the BEST choice for printing on multi-part forms?A. Impact printerB. Thermal printerC. Inkjet printerD. Laser printerAnswer: A17. A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B. I understand your concern, and will try to have your computer working again as quickly as possible sothat you can finish your report.C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.Answer: B18. Which of the following hardware is hot pluggable? (Select THREE).A. eSATAB. Express Card/54C. PS/2 peripheralsD. MIDI devicesE. NICF. USBAnswer: ABF19. Which of the following is an advantage of upgrading to a 64-bit version of Windows?A. A greater number of dynamic disks or disks larger than 1 TB can be supported.B. Multiple applications running in 16-bit compatibility mode are supported.C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.D. A new anti-virus protection scheme called Data Execution Prevention is supported.Answer: C20. A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?A. Wear a back brace when lifting and carrying the CRTs to the storage room.B. Wear anti-static wrist straps to prevent ESD in the new monitors.C. Recycle the monitors after removing the capacitors for use in other monitors.D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. Answer: D21. A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will thetechnician MOST likely have to do to start the installation?A. Press the F8 KeyB. Press the F3 KeyC. Press the F2 KeyD. Press the F6 KeyAnswer: D22. After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving offa slight odor. Which of the following should the technician do?A. Install a larger fan near the hard drive to cool the system.B. Clean the drive with compressed air and continue to use it.C. Remove and replace the drive.D. Apply more thermal compound and reseat the drive.Answer: C23. Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM?A. Format a partition, install device drivers, and install the operating system.B. Create a partition, format the partition, and install the operating system.C. Install the operating system, create a partition, and install device drivers.D. Install the operating system, install device drivers, and create a partition.Answer: B24. Which of the following interfaces are typically supported on the input side of a KVM switch?A. PS/2, VGA, USBB. DB25, DB9, PS/2C. PS/2, DB9, USBD. PS/2, DB25, VGAAnswer: A25. While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.B. Put the customer on hold just for a few minutes and join the conversation.C. Forward the customer to another technician and join the conversation.D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. Answer: D26. Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?A. Up to 16GBB. Up to 32GBC. Up to 1024GBD. Up to 2048GBAnswer: D27. The BEST information to document when changing the refresh rate on the display is to include:A. the previous refresh rate and the new refresh rate applied.B. the method that was used to access the display properties to change the refresh rate.C. all the refresh rates that were tested.D. the color resolution the user requested as well as the refresh rate.Answer: A28. Which of the following features is only available with the Windows XP Professional version as comparedto the Windows XP Home version?A. Simple File SharingB. Basic Disk PartitionsC. Remote DesktopD. Joining a domainAnswer: D29. A technician receives a boot error message OS not found. Which of the following should the techniciancheck?A. The boot order in the BIOSB. If Plug and Play is enabledC. If the computer is in Safe ModeD. If the BIOS is currentAnswer: A30. A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?A. Clean the toner cartridge.B. Change the paper.C. Replace the fuser.D. Print a test page.Answer: D。

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