Uncertainty Avoidance Index
Uncertainty-Avoidance(不确定性规避)

low
People are less risk-taking. Failure is feared.
high
1.Superordinates may say “I don’t know.” 2.Less formal organizational structures are desired.
low
structure.
Uncertainty Avoidance includes two forms:
•Low uncertainty Avoidance
•High uncertainty Avoidance
Cultures of low uncertainty avoidance have less concern about ambiguity and uncertainty and have more tolerance for a variety of opinions.
Uncertainty Avoidance(不确定性规避)
According to Hofstede(1998), uncertainty avoidance refers to the lack of tolerance for ambiguity and uncertainty and the need for formal rules and high-level organizational
(U.S.,Canada,Great Britain…)
Cultures of high uncertainty avoidance have a low tolerance for uncertainty and ambiguity.(France,Japan…)
Uncertainty Avoidance不确定性规避 ppt课件

Differences are tolerated
Sometimes rules can be broken.
Differences are dangerous Rules can be broken.
Some characteristics of business culture.
low high
low
People are less risk-taking. Failure is feared.
high
1.Superordinates may say “I don’t know.” 2.Less formal organizational structures are desired.
low
Superordinates have all the answers. Formal organizational structures are desired.
high
Low Uncertainty Avoidance High Uncertainty Avoidance
Less emotional resistance to More emotional resistance
Uncertainty Avoidance不确定性 规避
Cultures of high uncertainty avoidance
have a low tolerance for uncertainty and ambiguity.(France,Japan…)
1.There a strong winglingness to live day by day.
Cultures of low uncertainty avoidance have less concern about ambiguity and uncertainty and have more tolerance for a variety of opinions.
不确定性规避

Uncertainty Avoidance 确定 性规避 It refers to the lack of tolerance for
ambiguity and uncertainy and the need for formal rules and high-level organizational structure.
显然,不确定性规避的核心就是认为未来不可知。 虽然可能每个人都在预测未来,但是没有人能够丝 毫无误地预知下一刻、下一天、下一年或下十年会 发生什么事情。美霍夫斯泰德用不确定性规避一词 来“界定一种程度,一种当人们遇到混乱不清、难 以预测的情况时所感到的不安程度。通过对严格的 行为方式的遵循和对绝对真理的信仰,他们尽力避 免这些情况。”
Uncertainty Avoidance Index (UAI) 确定性规避
不确定性规避指数— 聚焦于对于不确定性及含糊 性的容忍程度。 比如:一个高不确定性规避的组织通常是规则导 向性的,通过建立一系列法律,规章,制度,限 制来减少不确定因素。一个低不确定性规避组织 则对于不确定情况具有高的容忍度及适应力。这 些组织通常更愿意变革,乐于承担
Uncertainty Avoidance(不确定性规避)

Uncertainty Avoidance(不确定性规避)
According to Hofstede(1998), uncertainty avoidance refers to the lack of tolerance for ambiguity and uncertainty and the need for formal rules and high-level organizational structure.
Uncertainty Avoidance includes two forms:
•Low uncertainty Avoidance •High uncertainty Avoidance
Cultures of low uncertainty avoidance have less concern about ambiguity and uncertainty and have more tolerance for a variety of opinions. (U.S.,Canada,Great Britain…)
Cultures of high uncertainty avoidance have a low tolerance for uncertainty and ambiguity.(France,Japan…)
1.There is a strong winglingness to live day by day. 2.People have low level of stress.
high
1.Superordinates may say “I don’t know.” 2.Less formal organizational structures are desired.
(完整版)罗宾斯《管理学》内容概要,中英文对照

(完整版)罗宾斯《管理学》内容概要,中英文对照罗宾斯《管理学》内容概要第一篇导论1章管理者和管理1、组织组织(organization)的定义:对完成特定使命的人们的系统性安排组织的层次:操作者(operatives)和管理者(基层、中层、高层)2、管理者和管理管理者(managers)的定义:指挥别人活动的人管理(management)的定义:同别人一起或者通过别人使活动完成得更有效的过程。
管理追求效率(efficiency)和效果(effectiveness)管理职能(management functions):计划(planning)、组织(organizing)、领导(leading)、控制(controlling)管理者角色(management roles):人际关系角色(interpersonal roles)、信息角色(information roles)、决策角色(decision roles) 成功的管理者和有效的管理者并不等同,在活动时间上,有效的管理者花费了大量的时间用于沟通,而网络联系(社交等)占据了成功的管理者很大部分时间。
管理者在不同的组织中进行着不同的工作。
组织的国别、组织的类型、组织的规模以及管理者在组织中的不同层次决定了管理者的角色扮演、工作内容以及职能和作用。
2章管理的演进1、20世纪以前的管理:亚当·斯密的劳动分工理论(division of labor)产业革命(industrial revolution)2、多样化时期(20世纪):科学管理(scientific management):弗雷德里克·泰勒一般行政管理理论(general administrative theory):亨利·法约尔(principles of management)、马克斯·韦伯(bureaucracy) 人力资源方法(human resources approach):权威的接受观点(acceptance view of authority),霍桑研究,人际关系运动(卡内基、马斯洛),行为科学理论家(behavioral science theorists) 定量方法(quantitative approach)3、近年来的趋势(20世纪后期):趋向一体化过程方法(process approach)系统方法(systems approach):封闭系统和开放系统(closed systems)权变方法(contingency approach):一般性的权变变量包括组织规模、任务技术的例常性、环境的不确定性、个人差异4、当前的趋势和问题(21世纪):变化中的管理实践全球化(globalization)工作人员多样化(work force diversity)道德(morality)激励创新(innovations)和变革(changes)全面质量管理(total quality management, TQM):由顾客需要和期望驱动的管理哲学授权(delegation)工作人员的两极化(bi-modal work force)3章组织文化与环境:管理的约束力量1、组织组织文化(organizational culture)被用来指共有的价值体系。
Uncertainty Avoidance(不确定性规避)教学内容

According to Hofstede(1998), uncertainty avoidance refers to the lack of
tolerance for ambiguity and uncertainty and the need for formal rules and high-
level organizational structure.
Uncertainty Avoidance includes two forms:
•Low uncertainty Avoidance
•High uncertainty Avoidance
Low Uncertainty Avoidance 低度不确定性规避
2.People have low level of stress.
low
There is greater anxiety about the future. People have high level of stress.
high
People are more risk-taking. One hopes for success.
low
People are less risk-taking. Failure is feared.
high
1.Superordinates may say “I don’t know.” 2.Less formal organizational structures are desired.
low
Cultures of low uncertainty avoidance have less concern about ambiguity and uncertainty and have more tolerance for a variety of opinions.
霍夫斯泰德文化理论分析印度市场

(2)不害的生命论理观 不害,既非暴力,包括对生物的不伤害。在印度,不伤 害或少伤害众生是印度生活方式的至高正法。所以有些教 徒一般不从事生产性的职业,金融、教育、法律等是他们 的首选工作,他们认为农民使用犁耕地会伤害到土地,会 杀死土地里的生物。 C.神权至上,天人同欲的宗教观 在印度信仰七大宗教(印度教、伊斯兰教、基督教、锡 克教、佛教、耆那教、帕西教)的人占印度总人口的 99.36%。印度是个全民信教的国家,每个教里面都有自己 的信仰和教规,这些信仰和教规让印度人团结在一起,维 持着一定的秩序。但印度信奉的宗教又不只一个,因此教 派之间会存在或多或少的矛盾。所以在人员管理的时候要 尽量避免宗教之间的矛盾。
总结可知,印度的权力距离指数高,存在种姓差异,人 与人之间尊卑分明,人们更倾向于追求权力和社会排名。 自由平等的观念及民主思想并未深入人心。
• 定义:回避不确定性是指一个社会考虑自己利益时受到不确定的事件和模 棱两可的环境威胁时,是否通过正式的渠道来避免和控制不确定性 的程度 • 霍夫斯泰德认为,人们抵抗未来这种不确定性的途径主要有三种:科技、法律 和宗教。 • 用科技来抵抗自然界的不确定性 • 用法律(成文和不成文)来抵抗来自其他社会成员的不确定性 • 而宗教则被人们用来化解无可抵抗的死亡和来世的不确定性。 • 其强弱是通过回避不确定性指UAI(Uncertainty Avoidance Index)来确定的。 UAI高 难以忍受不确定性 UAI低 善于接受不确定性
相反,短期取向的文化的价值观是倾向过去和现在的。 合作性表示 人们之间相处和睦、友好、认可的程度。 仁爱心表示人们对待他人 的礼仪性、耐性和爱心程度。 道德纪律表示人们远离不符合道德和 规范事务的距离和坚定的态度。
• 印度是一个注重长期取向的国家。印度社会相信三世轮回,不分 奢求财富,生活节俭,认为今世的努力是为来世做准备。缺乏时 间观念,不以现在为导向,偏好来世主义。 印度是世界上最富于宗教传统的国家之一。印度教徒约占人口的 82%,穆斯林约占12.1%,不信教者仅占0.5%。如约有8亿多印度 教徒的印度教,以其宣扬轮回转世,精神修炼以及最终个人精神 解脱等的教义,在一定程度上塑造了印度民族的总体内向性。
沙特阿拉伯文化(1)

The high Uncertainty Avoidance Index (UAI) ranking of 68, indicates the society’s low level of tolerance for uncertainty. In an effort to minimize or reduce this level of uncertainty, strict rules, laws, policies, and regulations are adopted and implemented. The ultimate goal of these populations is to control everything in order to eliminate or avoid the unexpected. As a result of this high Uncertainty Avoidance characteristic, the society does not readily accept change and is very risk adverse.
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Uncertainty Avoidance Index (UAI)
Organizations in countries with a high uncertainty avoidance index generally show characteristics, such as the resistance to innovations, highly formalized management and the constraining of innovations by rules In high UAI cultures, risk-averse attitudes imply that companies will not take unnecessary risks and only adopts innovations if its value has already been proven in the market.
Affect:
1)Belief another agent’s fairness , trustworthiness, benevolence
2)The decision making in the trade process
Some rules of agent behavior
1) Negotiation behavior. The first bid of an uncertainty avoiding trader tends to be modest in the sense that it is a price he thinks is right. The uncertainty tolerant traders on the other hand have
a relaxed style of negotiation. They try to adapt their behavior to their counterparty's, although they are not prepared to come to an agreement at all cost.
2)Trade goal selection. In uncertainty avoiding societies the main concern of traders is not to be deceived. They are willing to pay a price for certainty. Traders with a cultural background of uncertainty tolerance opportunistically trade both low and high quality products and have a neutral risk attitude.
3)Maintenance of beliefs about partners. In uncertainty avoiding societies the traders need some external justification (group membership or reputation) for doing business with new partners. The new partners will not be trusted. do themselves. After they have come to trust, any unexpected revelation of deceit provokes furious reactions from uncertainty avoiding traders. They will not easily deal again with a partner that abused their trust. uncertainty avoiding, uncertainty tolerant traders increase the partner's future acceptability if negotiations result in anagreement, and decrease it if negotiations fail. Uncertainty tolerant traders are not particularly distrusting, and trust will develop through repeated transactions.
4)Truthful or untruthful delivery. agreed upon, thus making an extra profit. An uncertaintytolerant trader may be tempted to do so, calculating the risk of being exposed as a deceiver and the damage that would do to his reputation and future trading opportunities. Anuncertainty avoiding trader may have a lot of rules and contracts that forbid defecting, but that does not mean that he will follow the rules.
5)Partner selection. In both uncertainty avoiding and uncertainty tolerant societies, traders prefer to deal with familiar relations, because that brings the experience gathered in previous transactions to value.
where the first is the more uncertainty avoiding, are Japan-China, Germany-Great Britain, South Korea-Singapore, Italy-Ireland, Finland - Denmark.
Case
At the beginning of the merger of Donone and Robust ,to guarantee the benefit of the joint venture,Danone adressed the annual appraisal target in the regulation of the company on the basis of equity arrangement.While the core management team did not fulfil the task,they all resigned after one year.Since then,Donnoe received the business as they hoped.But for the unstability of the team,especially after the foreign senior
management in charge of the team,the negative effect gradually appeared and influenced their work due to the western-style performance management.
The above shows that Donnone do not evaluate the future of the company and formulate a wrong standard.As a result,it fails.It reflects the uncertainty aviodance in regulation.。