戴尔电脑重要客户运作系统

重要客戶運作系統介紹----DELLDell Quality System The Basics StepsRelationshipProcessPerformanceImprovementDell Quality SystemSupplier Quality RELATIONSHIP Supplier QualityPROCESSSupplier QualityPERFORMANCESupplier QualityIMPROVEMENT•Supplier Survey •Supplier Quality Standard (SQS)•Quality Agreement •Quality SystemAudit (QSA)•Process Audit•Quality MgmtPlan/MQT•PPAP•New P-Plan &Scorecard•Safe Launch•Yield/Line/ FieldMetrics•Daily,Weekly,MonthlyReports•QuarterlyQuality Review(QQR)•Closed LoopCA System•ContinuousImprovementProcess (CIP)Business RelationshipProcessEstablishment &QualificationCustomerExperienceDrive ChangeDELL 品質系統流程Identify Potential SuppliersShare Quality ExpectationsNegotiate Quality CommitmentExchange Quality GoalsNPP/SC Start Audit MFG.FacilitiesImplement Corrective ActionsIdentify Improvement OpportunitiesReview Performance w/ SupplierEvaluate Total Customer ExperienceMonitor l Line & Field Perform.Safe LaunchCreate Quality ManagementPlanReview Design &Lessons LearnedMonitor Supplier Line PerformanceQuarterly Business ReviewsTrack Lessons LearnedRELATIONSHIPPROCESSPERFORMANCEIMPROVEMENTEXISTING SUPPLIER AND/OR TECHNOLOGYNEWSUPPLIER AND/OR TECHNOLOGY確定可以合作的供應商提出品質期望商議品質意責任交換品質目標至生產地稽核設計審查&預防制定品質管理計劃安全放行(量產)監控供應商生產線生產線及應用段監控客戶心聲評價商業評審(每季)供應商評審確定改善時機執行改善對策追蹤及預防Based on ISO 9001/9002Perform Supplier SurveyShare Supplier Quality StandardPerform Quality Systems AuditPerform Process Audit Negotiate Quality AgreementSupplier SelectionDecisionSQE with new supplierSQE with SupplierSQE with SupplierSQE with SupplierSQE with Legal Team &(Supplier Legal Team)SQE / Business TeamSet Quality Goals with SupplierSQE with Supplier供應商評鑒品質標準擬定品質系統稽核製程稽核設定品質目標簽訂品質協議合格供應商確定(完整的稽核包括將近122個問題)90-100% = Approved 70-89% = Conditionally <70% = Not approvedDell 選擇供應商流程DELL 管理供應商流程SQE leadsQuality Mgmt Planning (OEM and Supplier)Safe Launch Perform Process Audit (if not done earlier)Managing / Monitoring Quarterly QualityReviews Supplier CorrectiveActionsManage Continuous Improvement ProcessSQE leadsSQE leadsSQE leadsSQE partcipates with OEM Management TeamSQE leadsNew Product Plan andScorecardSQE leadsSupplier Quality PerformanceSupplier-Related Engineering ChangesPPAP, Production PartApprovalSQE leadsSupplier Management starts after supplier selection is completed品質管理計劃新產品計劃及計分卡生產性零組件核准製程稽核安全放行管理/監控品質成績改善行動工程變更每季品質評比持續改善Dell Safe Launch 簡化模式VolumeQuality Yields91% 91.5% 92% 92.5% 93%.....5 50 195 500 1000 2000 3000.....Safe Launch ProcessTest Point 1, 2, 3,4, etc....Improved Quality/Process Optimization Controlled Pilot and RampQual Build/TestRFDPilot Build/TestFAI Volume Ramp FCSRTSFVSQual Test2674OEM Supplier QA83•Check Point 1: Supplier QA Approved•Check Point 2 –Qual Test exit •Check Point 3 –Qual Build Completed•Check Point 4 –Release from Development (RFD)•Check Point 5 –FAI complete•Check point 6 –Ready To Ship (RTS) •Check point 7 –First customer ship (FCS)•Check Point 8 –Full Volume Ship achieved (FVS)•RFD –Release From Development •RTS –Ready To Ship•FAI –First Article Inspection (Pre-Ramp)•FCS –First Customer Ship •FVS –Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch 模式Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and Enabler toSuccess品質系統設計品質品質改善製程預防供應商及早介入分包商管理供應商全面的品質CIP IFIRLRRYieldCIPContinuous ImprovementAction that Drives SuccessDrive Quality @ the Source through...Dell Continuous Improvement (CIP)Dell 工程變更通知要求Any supplier changes to form, fit, function, or appearance 任何影響外形結構，安裝，功能，或外觀的變更須通知 OEM must be notified in writing OEM 須被書面通知到 Required number of days notice should be defined in the QPM/MQT 應定義所需的通知天數OEM SQE should be the conduit for any supplier changes -not OEM manufacturing or engineering任何供應商變更應通過OEM SQE 管道（非OEM 制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier changesOEM SQE 應該對供應商的變更作掌控並確保OEM 被通知到Supplier Related Engineering ChangesDell ECN CONTROL1.例外產品被認可後，DELL 對一些供應商相對於例外要求，由採購部寫特採申請、由技術部批準、由品保部加以文件化2.變更2.1.在沒有事先得到DELL的書面批準以前，任何諸如生產材料、制程,制造地的變更都是不容許的，無論這些變更是否影響產品性能規格。

2.2.對於一些主要和關鍵性的變更，供應商應該通知DELL的採購部、工程部，以便客戶的設計team至少在90天以前開始介入執行，因為這些變更可能影響產品的性能、品質、可靠性、互換性、或ESD 靈敏度，這樣的申請在沒有得到DELL的書面批準前是不容許的。

並且必須對connector重新進行信賴性鑒定.選自Dell低功率連接器規範Dell Document Dell DocumentNumberPurposePart Qualification Process Cor.30.WWP.SQ.0014Overview Document to DellQual Process: Todetermine if all Dell engineering design record andspecification requirements are fully understood by thesupplier and that the supplier’s process has thepotential to produce product meeting theserequirements during actual production at the normalproduction rateFigure 1Element DescriptionL1L2 L3Part Submission WarrantS S S Sample Product (Cosmetically defined) S S S Gage Reliability & Repeatability S S S Process Capability StudiesS S S Dimensional Evaluation (First Article Inspection Results) S S R Process FMEA S R R Process Flow Diagram S R R Process Management Plan S R R Process Definition DocumentsR R R Work Instructions and/or Checking A idsR R R OtherSRR*S=Supplier Submit/R=Supplier RetainSubmission LevelSubmission Basis Level Contact Initial Submission 1 Product Eng. Engineering Changes 2 Product Eng. Tooling Transfer, Replacement, Additional, etc. 1 Product Eng. Correction of Discrepancy1, 2, or 3 Product Eng. Optional Material 1, 2, or 3 Product Eng. Sub- Supplier or Material Source Change1, 2, or 3 SQEProcess Change – Not affecting Fit, Form or Function 1, 2, or 3SQEDefault Submission LevelsThe End。