罗宾斯管理学练习题第章

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罗宾斯管理学习题集判断题

罗宾斯管理学习题集判断题

第一章:管理与组织导论1. 一个管理人员应具备的管理技能有领导技能、人事技能和技术技能三种。

(×)2. 管理的目的在于“有效地”作出决策,提高组织活动的成效。

(×)3. 领导是管理的首要职能。

(×)4. 在管理的定义中,效率是指实现组织目标的程度,效果是指以最少的投入获得最大的产出。

(×)5. 亨利·明茨伯格认为管理者实际上在扮演10种不同的角色,分别为人际关系、信息传递和决策制定。

(√)6. 管理是同别人一起或通过别人使工作活动完成得更为有效和更有效果的过程。

(√)7. 组织是一种实体,它具有明确的目的,包含各种资源以及各种精细的结构。

(×)8. 传统的组织是根据任务定义工作,而新型的组织的根据职位定义工作(×)第二章:管理的昨天和今天1.梅奥认为,在共同的工作过程中,人们必然发生相互之间的联系,产生感情,自然形成一种行为准则或惯例,要求个人服从,这就形成了正式组织。

(×)2.从19世纪末期到20世纪初期,诸多学者提出比较系统的管理理论,比如,泰罗的科学管理理论,法约尔的行政管理理论。

(×)3. 韦伯提出的行政性组织用在低效率的公共行政管理部门。

(×)4. 切斯特·巴纳德提出了一个理想的工作场所,并主张花在改进劳动力状况上的金钱是一种民智的投资(×)5. 全面质量管理理论认为低成本是提高生产率的唯一途径。

(√)6. 创业精神包括发现机会和调动资源去开发这些机会。

(√)第三章:组织文化与环境:约束力量1. 一般环境对组织的影响是直接的、长期的、潜在的。

(×)2. 管理的基本问题就是要在应付变动的外部环境中进行有效的资源配置。

(√)3. 组织的领导层一旦变动,组织文化一般会受到很大影响,甚至立即消失。

(×)4. 组织文化由创新与风险承受力、关注细节、成果导向、员工导向、团队导向、进取性等六个维度。

罗宾斯《管理学》第九版试题

罗宾斯《管理学》第九版试题

罗宾斯《管理学》第九版试题罗宾斯《管理学》第九版试题Chapter 10 – Organizational Structure and DesignTrue/False QuestionsA MANAGER’S DILEMMA1. According to the boxed feature, ―A Manager’s Dilemma,‖ Nokia was once involved in industries rangingfrom paper to chemicals and rubber.True (moderate)2. According to the boxed feature, ―A Manager’s Dilemma,‖ Nokia has been competing in thetelecommunications industry since 1965.False (moderate)DEFINING ORGANIZATIONAL STRUCTURE3. Organizational design is the organization's formal framework by which job tasks are divided, grouped, and coordinated.False (difficult)4. The concept of work specialization can be traced back a couple of centuries to Adam Smith's discussion ofdivision of labor.True (moderate)5. The degree to which tasks in an organization are divided into separate jobs is division of labor.True (moderate)6. Historically, many organizations have grouped work actions by function departmentalization.True (moderate)7. Grouping jobs on the basis of product or customer flow istermed customer departmentalization.False (moderate)8. Geographic departmentalization has greatly increased in importance as a result of today’s competitivebusiness environmentFalse (moderate)9. A group of individuals who are experts in various specialties and who work together is a cross-functional team.True (moderate)10. Authority is the individual's capacity to influence decisions.False (difficult)11. Authority is synonymous with responsibility.False (easy)12. Responsibility is the rights inherent in a managerial position.False (easy)13. A manager's span of control refers to the number of subordinates who can be effectively and efficientlysupervised.True (moderate)14. The classical view of unity of command suggests that subordinates should have only one superior to whom they report.True (easy)15. The trend in recent years has been toward smaller spans of control.False (easy)16. When decisions tend to be made at lower levels in anorganization, the organization is said to bedecentralized.True (moderate)17. Decentralization describes the degree to which decision making is concentrated at a single point in theorganization.False (moderate)18. In the last 35 years, there has been a trend of organizations moving toward increased decentralization.True (easy)19. Appropriate organizational structure depends on four variables: the organization's strategy, size, technology, and degree of environmental uncertainty.True (difficult)20. Standardization refers to the degree to which jobs within the organization are standardized and the extent towhich employee behavior is guided by rules and procedures.False (moderate)ORGANIZATIONAL DESIGN DECISIONS21. An organic organization tends to be characterized by high specialization, extensive departmentalization,narrow spans of control, high formalization, a limited information network, and little participation indecision-making by low-level employees.False (moderate)22. An organic organization would likely be very flexible.True (moderate)23. Innovators need the efficiency, stability, and tight controls of the mechanistic structure.False (easy)24. The relationship between organizational size and structure tends to be linear.False (difficult)25. Joan Woodward attempted to view organizational structure from a technological perspective.True (moderate)26. Woodward demonstrated that organizational structures adapted to their technology.True (moderate)27. Woodward's findings support that there is "one best way" to organize a manufacturing firm.False (moderate)28. The strength of the functional structure is that it focuses on results.False (moderate) it is the strength of divisional structure.\\\\\\\29. According to the text, a functional structure creates strategic business units.False (moderate)COMMON ORGANIZATIONAL DESIGNS30. Project structures tend to be rigid and inflexible organizational designs.False (easy)Multiple ChoiceA MANAGER’S DILEMMA31. Accordi ng to t he company profile in ―A Manager’s Dilemma,‖ the organizational structure of Nokia is best described as ______________.a. mechanisticb. organic (moderate)c. centralizedd. formalized32. The factor contributing the most to Nokia’s success in the mobile phone industry according to the company profile in ―A Manager’s Dilemma‖ is ______________.a. new product development (moderate)b. government subsidiesc. national trade barriersd. weak competition33. ______________ is the process of creating an organization's structure.a. Human resource managementb. Leadingc. Organizing (moderate)d. Planninge. DepartmentalizationDEFINING ORGANIZATIONAL STRUCTURE34. According to the text, a(n) ______________ is the formal framework by which job tasks are divided,grouped, and coordinated.a. mission statementb. environmental scanc. internal resource analysisd. organizational structure (moderate)35. Which of the following is not one of the six key elements in organizational design?a. work specializationb. departmentalizationc. chain of commandd. bureaucratic design (difficult)e. span of control36. Work specialization is also known as ______________.a. departmentalization.b. centralization.c. span of control.d. formalization.e. division of labor. (easy)37. The term ______________ is used to describe the degree to which tasks in an organization are divided intoseparate jobs.a. work ethicsb. managerial capitalismc. social responsibilityd. work specialization (moderate)38. When did the idea of enlarging, rather than narrowing, job scope begin?a. 1950sb. 1960s (moderate)c. 1970sd. 1980se. 1990s39. Which of the following is not an example of the classical viewof division of labor?a. assembly-line productionb. Burger Kingc. Taco Belld. TQM (moderate)e. Kentucky Fried Chicken40. ______________ is the basis on which jobs are grouped inorderto accomplish organizational goals.a. Departmentalization (moderate)b. Centralizationc. Formalizationd. Coordinatione. Efficiency41. A local manufacturing organization has groups of employees whoare responsible for sales, marketing,accounting, human resources, etc. These are examples of what concept?a. authorityb. chain of commandc. empowermentd. departmentalization (moderate)e. social grouping42. Grouping sporting equipment in one area, men's clothing in another area, and cosmetics in a third area, is anexample of what kind departmentalization?a. customerb. product (easy)c. geographicd. processe. outcome43. Sales responsibilities divided into the southwest, midwest, southern, northern, and western regions would bean example of ______________ departmentalization.a. productb. geographic (easy)c. processd. outcomee. customer44. Grouping activities on the basis of customer flow is______________.a. functional departmentalization.b. product departmentalization.c. geographical departmentalization.d. process departmentalization. (moderate)e. technological departmentalization.45. What type of departmentalization expects that each department will specialize in one specific phase of the process or product production?a. productb. geographicc. process (easy)d. outcomee. customer46. What kind of departmentalization would be in place in a government organization where different publicservice responsibilities are divided into activities for employers, children, and the disabled?a. productb. geographicc. processd. outcomee. customer (moderate)47. Which of the following is not a form of departmentalization suggested by your text?a. functional departmentalizationb. product departmentalizationc. geographical departmentalizationd. process departmentalizatione. technological departmentalization (difficult)48. Today's competitive business environment has greatly increasedthe importance of what type ofdepartmentalization?a. geographicb. customer (difficult)c. productd. processe. outcome49. According to the text, managers are using ______________, which are groups of individuals who areexperts in various specialties and who work together.a. specialized teamsb. cross-demanded teamsc. cross-functional teams (moderate)d. simple structured teams50. Which of the following is a contemporary addition to thehistorical view of departmentalization?a. increased rigidityb. cross-functional teams (moderate)c. enhanced centralizationd. elimination of product departmentalizatione. addition of sales departmentalization51. Bringing together the company's legal counsel, research engineer, and marketing specialist for a project isan example of a(n) ______________.a. empowered team.b. process departmentalization.c. product departmentalization.d. cross-functional team. (moderate)e. continuous improvement team.52. The ______________ is the continuous line of authority that extends from upper organizational levels to thelowest levels and clarifies who reports to whom.a. chain of demandb. chain of command (easy)c. demand hierarchyd. continuous design structure53. To whom a worker reports concerns which aspect of organizational structure?a. chain of command (moderate)b. departmentalizationc. pay structured. line of commande. authority framework54. ______________ entitles a manager to direct the work of a subordinate.a. Responsibilityb. Legitimate powerc. Rankd. Operating responsibilitye. Authority (moderate)55. ______________ is the obligation to perform assigned activities.a. Authorityb. Responsibility (easy)c. Chain of commandd. Unity of commande. Formalization56. The ______________ principle (one of Fayol’s 14 principles of management) helps preserve the concept ofa continuous line of authority.a. unity of demandb. unity of command (moderate)c. demand structured. continuous demand57. Span of control refers to which of the following concepts?a. how much power a manager has in the organizationb. the geographic dispersion of a manager's subunits ofresponsibilityc. how many subordinates a manager can effectively and efficiently supervise (moderate)d. the number of subordinates affected by a single managerial ordere. the amount of time it takes to pass information down through a manager's line of command58. Other things being equal, the wider or larger the span of control, the more ______________ theorganizational design.a. bureaucraticb. democraticc. effectived. efficient (difficult)e. classical59. Wider spans of control may be viewed as more efficient, but eventually, wider spans tend to have whateffect on organizations?a. reduced effectiveness (difficult)b. increased turnoverc. loss of managerial powerd. customer dissatisfactione. rigid chains of command60. An organization that spends money on maintaining a well-trained work force can expect which of thefollowing span-of-control outcomes?a. increased contempt for managementb. increased voluntary turnoverc. centralized authorityd. less direct supervision (moderate)e. increased need for managerial-level employees61. A high-tech manager who supervises the development of a new computer chip needs ______________compared to a manager who supervises the mailing of unemployment insurance checks at the localgovernment office.a. about the same span of controlb. a narrower span of control (difficult)c. a wider span of controld. a more informal span of controle. elimination of the span of control62. In general, span of control is ______________ for managers.a. increasing (easy)b. decreasingc. staying the samed. significantly decreasinge. no longer important63. ______________ describes the degree to which decision making is concentrated at a single point in theorganization.a. Decentralizationb. Centralization (moderate)c. Transnationalismd. Cross sectional analysis64. If lower-level employees provide input or are actually given the discretion to make decisions, theorganization is ______________.a. formalized.b. centralized.c. decentralized. (easy)d. mechanistic.e. organic.65. Recently, there has been a distinct trend toward ______________.a. smaller spans of control.b. decentralized decision-making. (moderate)c. decreased flexibility.d. emphasis on chain of command.e. mechanistic organizations.66. Which of the following factors WOULD NOT influence an organization to have a higher degree ofcentralization?a. Environment is stable.b. Company is geographically dispersed. (difficult)c. Company is large.d. Decisions are significant.e. Organization is facing a crisis.67. ______________ refers to the degree to which jobs within the organization are standardized and the extentto which employee behavior is guided by rules and procedures.a. Standardizationb. Centralizationc. Chain of commandd. Strategye. Formalization (moderate)68. All of the following factors indicate that a decentralized organization would be most effective EXCEPTwhen ______________.a. the environment is complex.b. decisions are relatively minor.c. the organization is facing a crisis. (difficult)d. the company is geographically dispersed.e. effective implementation of strategies depends on managers having involvement and flexibilityto make decisions.69. Which of the following factors describes an environment in whicha high degree of decentralization isdesired?a. Environment is complex, uncertain. (moderate)b. Lower-level managers do not want to have a say in decisions.c. Decisions are significant.d. Company is large.e. Organization is facing a crisis or the risk of company failure.70. The ______________ organizational structure is characterized by high specialization, extensivedepartmentalization, narrow spans of control and high formalization.a. mechanistic (easy)b. organicc. contingencyd. adhocracye. functional71. Which of the following is NOT a characteristic of a mechanistic organization?a. high specializationb. wide spans of control (moderate)c. high formalizationd. limited information networke. extensive departmentalization72. What type of organizational form follows classical principles such as unity of command?a. organicb. linearc. decentralizedd. mechanistic (moderate)e. adhocracyORGANIZATIONAL DESIGN DECISIONS73. Which of the following would likely be found in mechanistic organizations?a. wide span of controlb. empowered employeesc. decentralized responsibilityd. few rules and/or regulationse. standardized job specialties (difficult)74. All of the following are characteristics of an organic organization EXCEPT:a. narrow spans of control. (moderate)b. cross-hierarchical teams.c. free flow of information.d. low formalization.e. cross-functional teams.75. In the early years of Apple Computers, its desire for highly proficient and creative employees who operatedwith few work rules was an example of what type of organization?a. bureaucraticb. mechanisticc. volatiled. nouvellee. organic (difficult)。

罗宾斯《管理学》章节题库(第7~9章)【圣才出品】

罗宾斯《管理学》章节题库(第7~9章)【圣才出品】

10.战略计划形成目标,而( )是定义实现目标的途径。 A.长期计划 B.运营计划 C.持续性计划 D.一次性计划 【答案】B
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圣才电子书 十万种考研考证电子书、题库视频学习平台

【解析】战略计划(strategic plans)是应用于整体组织的计划,其任务在于建立组织 的全局目标和寻求组织在环境中的定位,而具体规定如何实现全局目标的细节的计划称为运 营计划(operational plans)。
6.( )是个体、群体和整个组织期望的产出。 A.计划
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圣才电子书

B.目标
十万种考研考证电子书、题库视频学习平台CLeabharlann 战略D.政策【答案】B
【解析】目标(goals)是个体、群体和整个组织期望的产出。它提供了所有管理决策
的方向,构成了衡量标准,参照这种标准就可以度量实际工作的完成情况。
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圣才电子书 十万种考研考证电子书、题库视频学习平台

2.目标管理是一种综合的以工作为中心和以人为中心的系统管理方式,目标管理实施 过程中的控制,除了目标设定与分解之外,主要应当注意( )两个环节。(西安交大 2008 年研)
A.流程优化和成本管理 B.流程优化和绩效评价 C.员工培训和成本管理 D.员工培训和绩效评价 【答案】B 【解析】目标管理重视绩效考核,在达到预定的期限后,下级首先进行自我评估,提交 书面报告,然后上下级一起考核目标完成情况,决定奖惩,同时讨论下一阶段目标,开始新 的循环。另外,为了达成特定的目标,需要对目标实现过程进行优化设置,只有这样才能保 证目标的顺利实现。
8.不是融资目标的例子的是( )。 A.较大的现金流 B.较高的分红 C.较高的红利和较好的信用等级

罗宾斯《管理学》章节题库(管理的昨天和今天)【圣才出品】

罗宾斯《管理学》章节题库(管理的昨天和今天)【圣才出品】

第2章管理的昨天和今天一、选择题1.在历史上第一次使管理从经验上升为科学的是()。

(北交大2009年研)A.科学管理理论B.管理学科理论C.一般管理理论D.行为科学理论【答案】A【解析】泰勒的理论与事件是管理工作的一场革命,对当时企业管理从单纯经验到走向科学化的道路起到了重要作用。

他所推行的制度和方法被称为“泰勒制”,泰勒本身也被封为“科学管理之父”。

2.科学管理的产生是管理从经验走向理论的标志,下面哪个选项不属于科学管理对管理发展的贡献?()(西安交大2008年研)A.组织设计优化B.时间和动作的研究C.任务管理D.作业人员与管理者的分工协调【答案】A【解析】科学管理对管理发展的贡献主要有:工作定额原理(规定合理日工作量);挑选头等工人;标准化原理(在动作分解与作业分析的基础上进一步观察和分析工人完成每项动作所需要的时间,为标准作业的方法制定标准的作业时间);计件工资制;劳资双方的密切合作;建立专门计划层(泰勒主张:“由资方按科学规律去办事,要均分资方和工人之间的工作和职责。

”);职能工长制;例外原则。

3.“管理过程之父”是()。

(中山大学2009年研)A.泰勒B.德鲁克C.梅奥D.法约尔【答案】D【解析】法约尔关于管理过程和管理组织理论的开创性研究,其中特别是关于管理职能的划分以及管理原则的描述,对后来的管理理论研究具有非常深远的影响,因此被称为“管理过程之父”。

4.有一位18世纪末期的管理先行者,他开办了自己的工厂,但非常厌恶当时工厂中盛行的粗劣管理方法,反对雇佣童工。

他认为把钱花在提高劳动力素质上是企业经理最佳的投资之一。

这位先行者是()。

(中山大学2009年研)A.欧文B.福莱特C.施密特D.切斯特·巴纳德【答案】A【解析】欧文对管理学中的贡献是,摈弃了过去那种把工人当作工具的做法,着力改善工人劳动条件,诸如提高童工参加劳动的最低年龄;缩短雇员的劳动时间;为雇员提供厂内膳食;设立按成本向雇员出售生活必需品的模式,从而改善当地整个社会状况。

管理学第一章练习题

管理学第一章练习题

第一章管理活动与管理理论一、单项选择题1.“管理就是通过完成他人完成工作”是( C )提出的。

A.弗雷德里克·W·泰罗B.斯蒂芬·P·罗宾斯C.约瑟夫·L·马西D.小詹姆斯·H·唐呐利2.“管理就是计划、组织、指挥、协调、控制”是( A)提出的。

A.亨利·法约尔B.里基·W·格里芬C.切斯特·巴呐德D.斯蒂芬·P·罗宾斯3.“管理就是设计并保持一种良好环境,使人在群体里高效率地完成既定目标的过程”是(C )提出的。

A.亨利·法约尔B.赫伯特·A·西蒙C.哈罗德·孔茨D.詹姆斯·穆尼4.“管理就是决策”是( B )提出的。

A.亨利·法约尔B.赫伯特·A·西蒙C.哈罗德·孔茨D.詹姆斯·穆尼5.有一种说法认为“管理就是决策”,这实际上意味着( C )。

A.对于管理者来说只要善于决策就一定能够获得成功B.管理的复杂性和挑战性都是由于决策的复杂性而导致的C.决策能力对于管理的成功具有重要的作用D.管理首先需要的就是面对复杂的环境做出决策6.管理的主体是( A )A.管理者B.组织C.个人D.管理机构7.下列关于管理的论述,( D )是不正确的。

A.管理的目的是通过具体的管理活动来实现组织既定目标B.管理的过程是实施计划、组织、领导和控制的过程C.管理的实质是对组织拥有的各种资源进行有效整合D.管理的载体是组织,对象是资本和人力资源8.管理的载体是( C)A.个人B.本体C.组织D.规则9.在一个社会活动中,( A)是最为重要的资源。

A.人力资源B.物力资源C.财力资源D.信息资源10.保证在组织中“事事有人做”属于管理的( B )。

A.计划职能B.组织职能C.领导职能D.控制职能11.以下不属于管理职能的是( C )A.组织活动B.控制活动C.有效获取资源D.计划与决策12.在组织保证的基础上,管理者必须选择适当的方式,有效地指挥、调动和协调各方面的力量,最大限度地发挥组织效率,于是就产生了( C)职能。

罗宾斯《管理学》课后习题(决策)【圣才出品】

罗宾斯《管理学》课后习题(决策)【圣才出品】

第2章决策一、思考题1.为什么决策经常被描述为管理者工作的本质?答:决策是指为了实现某一目的而制定行动方案并从若干个可行方案中选择一个满意方案的分析过程,它具有目标性、选择性、可行性、过程性和动态性。

决策是管理的核心,是管理者工作的本质,管理的各项职能(计划、组织、领导、控制和创新)都离不开决策,决策贯穿于管理的全过程和各个方面。

管理实际上是一个不断地作出决策和实施决策的过程,如果没有决策,也就没有了管理。

一切管理职能中都渗透着决策职能,无论是计划、控制、组织,还是人事、沟通、激励,都离不开决策这一职能,每一个管理者都必须掌握并运用决策职能。

(1)计划工作的每一个环节都涉及决策,如目标的确立、预测方法和分析方法的选取、行动方案的选择等都离不开决策。

(2)组织、领导、控制等管理职能的发挥也离不开决策,如组织结构形式、部门化方式的选择,职责和权限的分配,以及各职位人员的选配等,这些都是组织工作中的决策问题。

而人员配备以后如何加以使用和激励,这属于领导职能,也同样有一系列的决策要作。

至于控制职能中,绩效标准的制定,实际成绩与绩效标准之间偏差容许范围的确定,以及纠正偏差措施的选择等方面,也都需要进行决策。

因此,决策贯穿于整个管理过程。

在一次管理循环中,计划是开端,实施决策过程中的控制是终点,自始至终都是离不开决策的。

(3)一切管理人员都是决策者,都必须在自己的职责范围内作出决策,实施决策。

决策是一切管理者都要承担的基本任务。

公司的总经理、董事长是决策者,车间的班组长、工段长也是决策者,不同的只是决策内容。

(4)正确的决策能够指导组织沿着正确的方向、合理的路线前进,克服所遇到的困难和解决遇到的问题等;而错误的决策会使组织走上错误的道路,使组织的正常发展受到影响,降低组织的发展速度,严重者甚至可能会使组织遭到毁灭性的打击。

因此可以说,决策正确,相当于行动成功了一半。

现代企业管理学认为,企业管理的重点是在经营,而经营的中心又是决策。

罗宾斯《管理学》章节题库(第10~12章)【圣才出品】

罗宾斯《管理学》章节题库(第10~12章)【圣才出品】

罗宾斯《管理学》章节题库第10章组织结构与设计一、选择题1.某公司为了更好地开展业务,制定了重组计划,在该计划中针对全国六大地区设立了地区经销办事处,每个办事处都有电脑直接与中央数据库连网,这意味着公司今后的发展方向是()。

(东北财大2008年研)A.集权化B.分权化C.部门化D.多元化【答案】B【解析】集权化是指决策权在组织系统中较高层次的一定程度的集中;与此相对应,分权化是指决策权在组织系统中较低管理层次的一定程度的分散;部门化是指把组织的全体成员分别归属到若干个团体部门,并给每一个团体安排一个管理者,由其全权负责,统一协调团体内的所有工作;多元化是指企业同时经营两种以上基本经济用途不同的产品或服务。

题中所述反映了分权化的倾向。

2.一个长期实行集权管理的组织,随企业规模扩大向分权转变时,遇到的最大挑战和困难是()。

(东北财大2008年研)A.提高管理人员素质以承担更大责任B.取得高层管理人员的理解和支持C.适应分权管理的需要调整企业组织结构D.使企业上下对分权管理做法达成共识【答案】A【解析】长期实行集权管理的组织,其管理人员的管理幅度一直较小。

随企业规模扩大向分权转变时,管理人员的管理幅度也会增大,这时为保证组织目标的实现,管理人员必须承担更多的职责,并提高自身的能力和素质,这是企业遇到的最大挑战和困难。

3.支持组织集权的正当理由是()。

(北交大2009年研)A.提高组织的适应能力B.提高组织成员的工作热情C.维护政策的统一性与提高行政效率D.提高组织决策质量【答案】C【解析】集权式组织结构设置简单、权责分明、信息沟通方便,便于统一指挥,集中管理。

它的主要缺点是缺乏横向的协调关系,没有职能机构当领导的助手,容易产生忙乱现象。

4.在组织设计中,用来描述组织中各项工作标准化以及员工行为受规则和程序约束程度的变量或要素是()。

(浙大2008年研)A.工作专门化B.正规化C.管理跨度D.部门化【答案】B【解析】正规化是指组织中各项工作标准化以及员工行为受规则和程序约束的程度。

罗宾斯《管理学》章节题库(管理与组织导论)【圣才出品】

罗宾斯《管理学》章节题库(管理与组织导论)【圣才出品】

第1章管理与组织导论一、选择题1.判断一个人在组织中是否管理者的标准是:他或她是否有()。

(中山大学2009年研)A.魅力B.权力C.资源D.下属【答案】D【解析】管理者是通过协调其他人的活动达到与别人一起或者通过别人实现组织目标的目的的人。

管理者的工作不是取得个人成就,而是帮助他人完成任务。

很容易将管理者与非管理雇员区分开来,后者是指组织中这样的成员,他们直接从事一项工作和任务,并且没有人向他们报告。

2.从发生的时间顺序看,下列四种管理职能的排列方式,哪一种更符合逻辑方式?()(北交大2009年研)A.计划、控制、组织、领导B.计划、领导、组织、控制C.计划、组织、控制、领导D.计划、组织、领导、控制【答案】D【解析】计划是一切管理活动的前提;组织是从事管理活动的前提;领导是在组织确立之后,各级管理者利用组织赋予的权力和自身的影响力完成组织既定的目标;控制是确保系统按预期目标运作。

3.明茨伯格教授关于管理者在人际关系方面的主要角色包括()。

(西安交大2007年研)A.挂名首脑、领导者和监督者B.挂名首脑、联络者和领导者C.领导者、联络者和监督者D.挂名首脑、监督者和联络者【答案】B【解析】人际关系角色指涉及人与人(下级和组织外的人)的关系以及其他具有礼仪性和象征性职责的角色。

人际关系角色包括挂名首脑、领导者和联络者。

信息传递角色涉及接受、收集和传播信息。

三种信息传递角色包括监听者、传播者和发言人。

决策制定角色指作出抉择的活动,它包括四种决策制定角色,即企业家、混乱驾驭者、资源分配者和谈判者。

4.与大企业相比,小企业管理者所扮演的角色在侧重点上有明显的不同,请指出下列论述中哪一项是正确的?()(北交大2007年研)A.小企业管理者重要的角色是发言人,要花大量的时间筹措外部资源,而大企业管理者更关心企业内部资源配置的有效性B.大企业的管理者更侧重于寻求发展机遇和组织变革C.大企业的管理者侧重于信息的传播职能D.A和C都正确【答案】A【解析】管理者角色的强调重点随组织的层次不同而变化。

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False (difficult)
21.Technical skills become less important as a manager moves into higher levels of management.
2.Management affects employee morale but not a company’s financial performanceF
1.According to the company profile in “A Manager’s Dilemma,” Steven Siegal’s position is best described as a middle manager.
3.In order to be considered a manager, an individual must integrate and coordinate the work of others.
True (moderate)
4.Supervisors and foremen may both be considered first-line managers.
False (moderate)
7.Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or attainment of organizational goals.
17.Mintzberg's resource allocation role is similar to Fayol's planning function.
True (difficult)
18.Resource allocation and disturbance handling are both considered decisional roles.
True (moderate)
WHAT IS MANAGEMENT?
5.The four contemporary functions of management are planning, organizing, leading, and controlling.
True (easy)
6.Effectiveness refers to the relationship between inputs and outputs.
False (moderate)
14.The roles of figurehead, leader, and liaison are all interpersonal roles.
True (difficult)
15.Disturbance handler is one of Mintzberg's interpersonal roles.
Chapter 1 – Introduction to Management and Organizations
True/False Questions
A MANAGER’S DILEMMA
1.Today’s managers are just as likely to be women as they are menT
True (moderate)
19.A finance manager who readsThe Wall Street Journalon a regular basis would be performing the figurehead role.
False (moderate)
20.Katz found managers needed three essential skills: technical, human, and informational.
False (moderate)
2.The skill most important to Steven Siegal in the boxed profile “A Manager’s Dilemma” is technical skills.
False (moderate)
WHO ARE MANAGERS?
False (easy)
12.Directing and motivating are part of the controlling function.
False (moderate)
13.Fayol's management functions and Mintzberg's management roles are basically the same.
False (difficult)
8.According to the text, the goal of efficiency is to minimize resource costs.
True (moderate)
9.Efficiency is often referred to as "doing things right."
True (moderate)
WHAT DO MANAGERS DO?
10.When managers meet organizational goals, they are efficient and effective.False (diffi Nhomakorabeault)
11.Determining who reports to whom is part of the controlling management function.
False (difficult)
16.According to Mintzberg’s management roles, the informational role involves receiving, collecting, and disseminating information.
True (moderate)
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