酒店常用英语缩写

酒店常用英语缩写

酒店专业英文及缩写

ARI:平均房价指数Average Rate Index;

CTP营业利润贡献:Contribution to Trading Profit;

GOP总经营利润:Gross Operating Profit;

RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;

RGI收入产生指数:Revenue Generation Index;

GSTS宾客意见调查系统:Guest Satisfaction Tracking System;

ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ;

TQM全面质量管理:TQM= Total Quality Management ;

QES质量评估系统:QES= Quality Evaluation System ;

PMS酒店经营管理系统: PMS= Property Management System ;

SOP(标准经营程序): SOP= Standard Operating Procedures ;

KNR重要公司协议价:KNR (Key Negotiated Rate);

LNR"当地"公司协议价:LNR(Local Negotiated Rate);

RFP合作协议申请:RFP= Request for Proposal ;

FIT (散客):FIT=Fully Independent Traveler ;

VIP (非常重要的人)：VIP= Very Important Person ;

IBP(综合经营计划)：IBP= Integrated Business Plan；

VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office

Hotel Various departments 酒店各部门

总经理办公室:GM

人力资源部HR: Human Resource

康乐部:ENT

财务部A/C FIN.: Finance

前厅部F/O: Front Office

客房部HSKP: Housekeeping

工程部ENG.: Engineering

预订部RSVN: Reservaton

行李部（礼宾部）Con.: Concierge

销售部S&M DOS: Director of Sales

市场部DOM: Director of Marketing

餐饮部:F&B

中餐厅Chinese Restaurant

保安部:SEC

收货部Receiving Department

FOM: Front Office Manager前台经理Asst. Assistant助理

RM: Resident Manager驻店经理GM：General Manager总经理

c/c: credit card 信用卡

VA：Visa Card 维萨卡

MC：Master Card 万事达卡

AE：American Express 美运通卡DC：diners Club 大来卡

NA：Night Audit 夜审

SUP。：Supervisor

常用房态英语缩写

VD (vacant dirty) 空脏房

VC (vacant clean) 空净房

OC(occupied) 在住房

OR 在住脏房S/O(sleep out)外宿房

OOO(out of order)维修房

DND(do not disturb)请勿打扰LSG(long stay guest)长住房MUR(make up room)请即打扫

L/B(light baggage)轻便行李

N/B(no baggage)无行李

E/D(expected departure)预离店HA() 前台锁房

房型常用英语

普通房common room

大床房single room

标准房standard room

豪华（商务）标准房deluxe standard room

商务套房deluxe suite room

总统套房presidential suite

双人房间double

三人房间triple

Double bed

Double-double bed

Queen bed

Single bed

前厅常用用英语

EA预抵店(expected arrivals list)

ED预离店(expercted departure)

VIP贵宾

CIP公司客户(commercially important person) Check in

Check out

No shows

Extension 延期住房率

Early departures早退率

Due out 预退率

In house续住房

Total rooms

House use饭店员工占用，而无付费的房间（自用房）