供应链管理-第一章-练习和答案
供应链管理第三版Unit1习题与答案
or in anticipation of customer orders.
Answer: False
Difficulty: Moderate
accurately entered and communicated to other affected supply chain processes.
Answer: True
Difficulty: Moderate
14. The objective of customer order entry is to maintain a record of product receipt
customer request.
Answer: True
Difficulty: Moderate
3. A supply chain could be more accurately described as a supply network or
supply web.
and accurately entered and communicated to other affected supply chain
processes.
Answer: False
Difficulty: Moderate
13. The objective of customer order entry is to ensure that orders are quickly and
6. Every supply chain must include all 5 stages.
（完整版）供应链管理_第三版_Unit1_习题与答案
（完整版）供应链管理_第三版_Unit1_习题与答案Chapter 1Understanding the Supply ChainTrue/False1. A supply chain includes only the organizations directly involved in supplyingcomponents needed for manufacturing.Answer: FalseDifficulty: Moderate2. A supply chain could be more accurately described as a supply network orsupply web.Answer: TrueDifficulty: Moderate3. The objective of every supply chain is to maximize the overall value generated.Answer: TrueDifficulty: Easy4. Every supply chain must include all 5 stages.Answer: FalseDifficulty: Easy5. The cycle view of a supply chain holds that the processes in a supply chain aredivided into a series of activities performed at the interface between successivestages.Answer: TrueDifficulty: Moderate6. The push/pull view of a supply chain holds that theprocesses in a supply chainare divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficulty: Easy7. The objective of customer order entry is to maintain a record of product receiptand complete payment.Answer: FalseDifficulty: Hard8. The replenishment cycle occurs at the retailer/distributor interface.Answer: TrueDifficulty: Hard9. The manufacturing cycle occurs at the manufacturer/supplier interface.Answer: FalseDifficulty: Moderate10. The procurement cycle occurs at the manufacturer/supplier interface.Answer: TrueDifficulty: Easy11. The cycle view of the supply chain is useful when considering operationaldecisions, because it specifies the roles and responsibilities of each member of the supply chain.Answer: TrueDifficulty: Moderate12. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, because it categorizes processesbased on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficulty: Moderate13. Pull processes may also be referred to as reactive processes.Answer: TrueDifficulty: Easy14. Pull processes may also be referred to as speculative processes.Answer: FalseDifficulty: Easy15. All supply chain activities within a firm belong to one of three macro processes –CRM, ISCM and SRM.Answer: TrueDifficulty: Easy16. There is a close connection between the design and management of supplychain flows and the success of a supply chain.Answer: TrueDifficulty: EasyEssay/Problems1. Explain the 3 decision phases (categories) that must be made in a successfulsupply chain.Answer: The 3 decision phases that occur within a supply chain are supply chain strategy (or design), supply chain planningand supply chain operation. Decisions relate to the flow of information, product and funds. The difference between categories depends upon the frequency of each decision and the time frame over which it has an impact. During the supply chain strategy phase, a companydetermines what the chain’s configurations will be, how resources will beallocated, and what processes each stage will perform. This will establish thestructure of the supply chain for several years. Supply chain planning deals withdecisions with a time frame from 3 months up to a year. The planning phasemust work within the constraints established in the strategy phase. Planningdecisions include which markets to supply from which locations, subcontractingof manufacturing, inventory policies and timing and size of marketing promotions.The supply chain operation phase operates on a weekly or daily time horizon and deals with decisions concerning individual customer orders.Difficulty: Hard答：决策的3阶段发生在一个供应链的供应链战略（或设计），供应链与供应链运作。
供应链管理形成性考核册及参考答案（1）
供应链管理形成性考核册及参考答案（1）《供应链管理》形成性考核册及参考答案第一次作业（第一---三章）一、名词解释：1、管理模式2、供应链设计3、供应链合作伙伴关系二、单项选择题1、供应链的概念是在（）提出来的。
A. 20世纪60年代B.20世纪70年代C.20世纪80年代D.20世纪90年代2、供应链管理是一种（）的管理思想和方法。
A.集成B.松散C.积极D.消极3、供应链的管理目标呈现出（）特征。
A．一体化 B．集成化C．多元化 D．一元化4、供应链管理是通过企业之间共享库存信息和通过( )传递信息。
A．条形码 B．全球定位系统C. 地理信息系统 D．电子数据交换5、一个企业应尽可能考虑( )供应商或分销商，这样有利于从整体上了解供应链的运行状态。
A．一级 B．二级C．三级 D．多级6、( )的产品能满足基本需要，不会有太大的变化，因而需求稳定且可以预测，并且生命周期长。
A．功能型 B．革新型C．复合型 D．单一型7、从核心企业战略发展的角度设计供应链，有助于建立稳定的( )。
A．供应链规划 B．供应链体系模型C．供应链 D．供应链原则8、对于长期需求而言，合作伙伴要求能保持较高的竞争力和增值率，因此最好选择（）A．战略性合作伙伴关系 B．普通合作伙伴C. 竞争性合作伙伴 D．技术性合作伙伴9、( )伙伴选择主要是面向上、下游企业关系的伙伴选择。
A．纵向 B. 横向C．侧向 D. 外向10、供应链是围绕（）建立起来的。
A．一般企业 B. 中间企业C．核心企业 D. 物流企业三、多项选择题1、供应链管理与物流管理的区别主要有( )A．供应链管理是物流运作管理的扩展B．供应链管理是物流一体化管理的延伸C. 供应链管理是物流管理的新战略D．供应链管理是物流管理的改头换面2、供应链是一个网络系统，由（）组成。
A. 供应商B. 供应商的供应商 C．用户D. 用户的用户 E．客户3、供应链的结构模型分为（）A．条状 B. 网状 C．链状D. 绳状 E．盘状4、不同的供应链结构框架，其设计的策略也是不一样的，目前有三种供应链设计的策略，分别是（）A．基于客户供应的供应链设计策略B．基于成本核算的供应链设计策略C. 基于多代理的集成供应链设计策略D．基于简单代理的供应链设计策略E，基于客户需求的供应链设计策略5、供应链合作伙伴关系的演变经历了以下阶段，即（）A. 职能独立阶段B. 职能集成阶段C. 内部集成阶段D. 外部集成阶段E. 垂直一体化阶段6、合作伙伴关系存在的风险有( )。
供应链管理习题库及参考答案(1)
供应链运作管理部分习题库一、单项选择题1.（）是生产及流通过程中，为了将产品或服务交付给最终用户，由上游与下游企业共同建立的网链状组织。
AA．供应链 B.合作伙伴 C.联盟组织 D.供应链管理2. 供应链管理的英文简写为：（）。
CA. SSTB. SCC. SCMD. CIMS3. 供应链管理目的：（）。
AA. 既提高服务水平又降低物流总成本B. 在于提高服务水平C. 在于降低物流总成本D. 以上答案都不是4. 供应链特征中不包含的因素有( C )。
A．动态性 B．面向用户需求C．静态性 D．交叉性5. 供应链不仅是一条连接供应商到用户的物料链、信息链、资金链，而且是一条( )。
DA．加工链 B．运输链C．分销链 D．增值链6. 商流是货物所有权的转移过程，是在供货商与消费者之间进行的( )流动。
AA．双向 B．价值C．单向 D．信息7. 供应链是一个网链结构，由围绕( )的供应商、供应商的供应商和用户、用户的用户组成。
DA．主要 B．最终用户C．一级 D．核心企业8. 以最低的成本将原材料转化成零部件和成品，并尽量控制供应链中的库存和运输成本，这种供应链属（）。
CA. 平衡的供应链B. 反应型供应链C. 有效型供应链D. 稳定的供应链9. 选择恰当的供应链战略对企业发展非常重要，在客户市场需求稳定，且生产的产品相对成熟的情况下，哪种供应链更能发挥竞争优势：（）。
DA. 响应型供应链B. 拉动式供应链C. 动态的供应链D. 效率型供应链10. 基于相对稳定、单一的市场需求而形成的供应链，我们称为（）。
AA. 稳定的供应链B. 动态的供应链C. 平衡的供应链D. 倾斜的供应链11. 在市场变化加剧情况下，若供应链成本增加，库存增加、浪费增加时，企业不能在最优状态下运作，此时的供应链是：（）。
DA. 稳定供应链B. 反应供应链C. 平衡供应链D. 倾斜供应链12. 当企业订购的产品数量大、竞争激烈时，合作伙伴选择最适宜的方法是（）。
(完整word版)供应链管理第三版Unit1习题与答案
Chapter 1Un dersta nding the Supply ChainTrue/False1. A supply cha in in cludes only the orga ni zati ons directly in volved in suppl yingcomp onents n eeded for manu facturi ng.An swer: FalseDifficulty: Moderate2. A supply cha in con sists of all parties in volved, directly or in direct ly, in fulfilli nga customer request.An swer: TrueDifficulty: Moderate3. A supply cha in could be more accurately described as a supply n etwork orsupply web.An swer: TrueDifficulty: Moderate4. The objective of every supply cha in is to maximize the overall value gen erated.An swer: TrueDifficulty: Easy5. The objective of every supply cha in is to maximize the value gen erated for themanu facturi ng comp onent of the supply cha in.An swer: FalseDifficulty: Moderate6. Every supply cha in must in clude all 5 stages.An swer: FalseDifficulty: Easy7. The cycle view of a supply cha in holds that the processes in a supply cha in aredivided into a series of activities performed at the in terface betwee n successivestages.An swer: TrueDifficulty: Moderate8. The cycle view of a supply cha in holds that the processes in a supply cha in aredivided into 2 categories depe nding on whether they are in itiated in resp onse to or in an ticipati on of customer orders.An swer: FalseDifficulty: Moderate9. The push/pull view of a supply chain holds that the processes in a supply chainare divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer: True Difficulty: Easy10. The push/pull view of a supply chain holds that the processes in a supply chainare divided into a series of activities performed at the interface betweensuccessive stages. Answer: False Difficulty: Easy11. The objective of the customer arrival process is to maximize the conversion ofcustomer arrivals to customer orders. Answer: True Difficulty: Moderate12. The objective of the customer arrival process is to ensure that orders are quicklyand accurately entered and communicated to other affected supply chainprocesses. Answer: False Difficulty: Moderate13. The objective of customer order entry is to ensure that orders are quickly andaccurately entered and communicated to other affected supply chain processes.Answer: True Difficulty: Moderate14. The objective of customer order entry is to maintain a record of product receiptand complete payment. Answer: False Difficulty: Hard15. The replenishment cycle occurs at the retailer/distributor interface.Answer: True Difficulty: Hard16. The replenishment cycle occurs at the distributor/manufacturer interface.Answer: FalseDifficulty: Hard17. The replenishment cycle is initiated when a supermarket runs out of stock of aparticular item. Answer: True Difficulty: Hard18. The replenishment cycle is initiated when customers load items intended forpurchase into their carts.Answer: FalseDifficulty: Hard19. The manufacturing cycle occurs at the distributor/manufacturer interface.Answer: True Difficulty: Moderate20. The manufacturing cycle occurs at the manufacturer/supplier interface.Answer: False Difficulty: Moderate21. The production scheduling process in the manufacturing cycle is similar to theorder entry process in the replenishment cycle. Answer: True Difficulty: Hard 22. The production scheduling process in the manufacturing cycle is similar to theorder fulfillment process in the replenishment cycle.Answer: FalseDifficulty: Hard23. The procurement cycle occurs at the manufacturer/supplier interface.Answer: True Difficulty: Easy24. The procurement cycle occurs at the retailer/distributor interface.Answer: FalseDifficulty: Easy25. The cycle view of the supply chain is useful when considering operationaldecisions, because it specifies the roles and responsibilities of each member ofthe supply chain. Answer: True Difficulty: Moderate26. The cycle view of the supply chain is useful when considering operationaldecisions, because it categorizes processes based on whether they are initiatedin response to or in anticipation of customer orders.Answer: FalseDifficulty: Moderate27. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficulty: Moderate28. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, because it specifies the roles andresponsibilities of each member of the supply chain. Answer: False Difficulty:Moderate29. Pull processes may also be referred to as reactive processes. An swer: TrueDifficulty: Easy30. Pull processes may also be referred to as speculative processes. An swer:FalseDifficulty: Easy31. Push processes may also be referred to as speculative processes. An swer:TrueDifficulty: Easy32. Push processes may also be referred to as reactive processes. An swer:FalseDifficulty: Easy33. All supply cha in activities within a firm bel ong to one of three macroprocesses CRM, ISCM and SRM.An swer: TrueDifficulty: Easy34. There is a close conn ecti on betwee n the desig n and man ageme nt ofsupply cha in flows and the success of a supply cha in.An swer: TrueDifficulty: EasyMultiple Choice1. Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Manu facturerse. All of the above are stages withi n a typical supply cha in.An swer: eDifficulty: Easy2.Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Mercha ndiserse. Comp onen t/Raw material suppliersAn swer: dDifficulty: Easy3. Supply chain profitability isa. not correlated to the value generated by the various stages of the supplychain.b.c. the total profit to be shared across all supply chain stages.the difference between the revenue generated from the customer and the overall cost across the supply chain.d. e. the total revenue generated by the distributor stage of the supply chain. b and c onlyAnswer: eDifficulty: Difficult4. Successful supply chain management requires which of the following decision phases?a. b.c.d.e. supply chain strategy/design supply chain planning supply chain operation all of the above a and b onlyAnswer: dDifficulty: Moderate5. The decision phases in a supply chain includea. b.c.d.e. production scheduling. customer relationship management. supply chain operation.supply chain orientation. all of the aboveAnswer: cDifficulty: Moderate6. The cycle view of a supply chain holds thata. b. the processes in a supply chain are divided into 2 categories. theprocesses in a supply chain are divided into a series of activitiesperformed at the interface between successive stages.c. all processes in a supply chain are initiated in response to a customerorder.d. all processes in a supply chain are performed in anticipation of customerorders.e. None of the above are true.Answer: bDifficulty: Moderate7. The push/pull view of a supply chain holds thata. the processes in a supply chain are divided into a series of activitiesperformed at the interface between successive stages.b. all processes in a supply chain are initiated in response to a customerorder.c. all response in a supply chain are performed in anticipation of customerorders.d. the processes in a supply chain are divided into 2 categories dependingon whether they are initiated in response to or in anticipation of customerorders.e. None of the above are true.Answer: d Difficulty: Moderate8. Which of the following is not a cycle in the supply chain cycle view?a. Analysis cycleb. Customer order cyclec. Replenishment cycled. Manufacturing cyclee. Procurement cycleAnswer: aDifficulty: Moderate9. Which of the following is not a cycle in the supply chain cycle view?a. Customer order cycleb. Replenishment cyclec. Manufacturing cycled. Procurement cyclee. All of the above are part of the supply chain cycle view.Answer: eDifficulty: Moderate10. The customer order cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: aDifficulty: Easy11. Which of the following is not a process in the customer order cycle?a. Customer arrivalb. Customer qualificationc. Customer order entryd. Customer order fulfillmente. Customer order receivingAnswer: bDifficulty: Moderate12. Customer arrival refers toa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: aDifficulty: Moderate13. The objective of the customer arrival process is toa. get the correct orders to customers by the promised due date at thelowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: cDifficulty: Easy14. Customer order entry isa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: bDifficulty: Moderate15. The objective of customer order entry is toa. get the correct orders to customers by the promised due date at thelowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: dDifficulty: Easy16. Customer order fulfillment refers toa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: cDifficulty: Moderate17. The objective of customer order fulfillment is toa. get the correct orders to customers by the promised due date at the lowestpossible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: aDifficulty: Easy18. Customer order receiving isa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocates product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: dDifficulty: Moderate19. The replenishment cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: bDifficulty: Easy20. The processes involved in the replenishment cycle includea. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillmente. all of the aboveAnswer: eDifficulty: Moderate21. The processes included in the replenishment cycle include all of the followingexcepta. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillmente. none of the aboveAnswer: eDifficulty: Moderate22.The processes included in the replenishment cycle include a. order arrival.b. production scheduling.c. retail trigger.d. manufacturing.e. receiving.Answer: cDifficulty: Moderate23.The replenishment cycle is initiated whena. the customer walks into the supermarket.b. the customer calls a mail order telemarketing center.c. customers load items intended for purchase into their carts.d. a supermarket runs out of stock of a particular item.e. a product is received into stock at a store.Answer: dDifficulty: Hard24.The manufacturing cycle occurs at the a. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the above Answer: cDifficulty: Easy25.The processes involved in the manufacturing cycle include a. receiving.b. manufacturing and shipping.c. production scheduling.d. order arrival.e. all of the aboveAnswer: eDifficulty: Moderate26.The processes involved in the manufacturing cycle include a. order trigger.b. production scheduling.c. order fulfillment.d. order entry.e. manufacturing order analysis.Answer: bDifficulty: Moderate27. The production scheduling process in the manufacturing cycle is similar to thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the aboveAnswer: cDifficulty: Hard28. The manufacturing and shipping process in the manufacturing cycle is equivalentto thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the aboveAnswer: b Difficulty: Hard29. The procurement cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: d Difficulty: Easy30. The relationship between the manufacturer and supplier during the procurementcycle is very similar to the relationship betweena. customer and retailer.b. retailer and distributor.c. retailer and manufacturer.d. distributor and manufacturer.e. manufacturer and customer.Answer: dDifficulty: Moderate31. The cycle view of the supply chain is useful when considering operationaldecisions, becausea. it categorizes processes based on whether they are initiated in responseto or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supplychain.c. processes are identified as either reactive or speculative.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: bDifficulty: Hard32. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, becausea. it categorizes processes based on whether they are initiated in responseto or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supplychain.c. it clearly defines the processes involved and the owners of each process.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: aDifficulty: Hard33. Which of the following statements about pull processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: dDifficulty: Easy34. Which of the following is not an accurate statement about pull processes?a. May also be referred to as speculative processes.b. Execution is initiated in response to a customer order.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. All of the above are accurate. Answer: aDifficulty: Easy35. Which of the following statements about push processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in response to customer orders.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: aDifficulty: Easy36. Which of the following is not an accurate statement about push processes?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. All of the above are accurate. Answer: dDifficulty: Easy37. Supply chain macro processes include which of the following?a. Customer Relationship Management (CRM)b. Internal Supply Chain Management (ISCM)c. Supplier Relationship Management (SRM)d. all of the abovee. none of the aboveAnswer: dDifficulty: Easy38. Supply chain macro processes include which of the following?39.39.40.40.41.41.42.42.43.43. a.b.c.d.e.Internal Relationship Management (IRM)Customer Relationship Management (CRM)External Relationship Management (ERM) SupplyChain Relationship Management (SCRM) none ofthe aboveAnswer: bDifficulty: ModerateSupply chain macro processes include which of the following? a. Internal Relationship Management (IRM)b. External Relationship Management (ERM)c. Supplier Relationship Management (SRM)d. Supply Chain Relationship Management (SCRM)e. none of the aboveAnswer: cDifficulty: ModerateActivities involved in the Customer Relationship Management (CRM) macro process includea. planning of internal production and storage.b. order fulfillment.c. marketing.d. supply planning.e. demand planning. Answer: cDifficulty: HardActivities involved in the Customer Relationship Management (CRM) macro process include all of the following excepta. demand planning.b. marketing.c. sales.d. order management.e. call center management.Answer: a Difficulty: HardActivities involved in the Internal Supply Chain Management (ISCM) macro process includea. marketing.b. order fulfillment.c. sales.d. order management.e. call center management.Answer: b Difficulty: HardActivities involved in the Internal Supply Chain Management (ISCM) macro process include all of the following excepta. planning of internal production and storage.b. order fulfillment.c. supply pla nning.d. dema nd pla nning.e. order man ageme nt. An swer: eDifficulty: Hard44.Activities in volved in the Supplier Relati on ship Man ageme nt (SRM)macro process in cludea. pla nning of in ter nal product ion and storage.b. order fulfillme nt.c. supply pla nning.d. supplier evaluati on a ndselect ion.e. order man ageme nt.An swer: dDifficulty: Moderate45. Activities in volved in the Supplier Relati on ship Man ageme nt (SRM)macro process in clude all of the follow ing excepta. n egotiati on of supply terms.b. desig n collaborati on.c. supply pla nning.d. supplier evaluati on and select ion.e. supply collaborati on.An swer: cDifficulty: Hard46.The phe nomenal success of 7-Eleve n Japa n is attributed toa. being in the right place at the right time.b. its supply cha in desig n and man ageme nt ability.c. hav ing 9000 locati ons.d. serv ing fresh food.e. none of the aboveAn swer: bDifficulty: Moderate47.A key issue facing Toyota isa. develop ing an in ter net market ing system.b. whether to specialize in a particular market.c. desig n of its global producti on and distributi on n etwork.d. how to impleme nt model cha nges.e. all of the aboveAn swer: cDifficulty: HardEssav/ProblemsExpla in the 3 decisi on phases (categories) that must be made in a successful 1.supply cha in.Answer : The 3 decision phases that occur within a supply chain are supply chain strategy (or design), supply chain planning and supply chain operation. Decisions relate to the flow of information, product and funds. The difference betweencategories depends upon the frequency of each decision and the time frame over which it has an impact. During the supply chain strategy phase, a companydetermines what the chain ' s configurations will be, how resources will beallocated, and what processes each stage will perform. This will establish thestructure of the supply chain for several years. Supply chain planning deals withdecisions with a time frame from 3 months up to a year. The planning phase must work within the constraints established in the strategy phase. Planning decisionsinclude which markets to supply from which locations, subcontracting ofmanufacturing, inventory policies and timing and size of marketing promotions.The supply chain operation phase operates on a weekly or daily time horizon and deals with decisions concerning individual customer orders.Difficulty: Hard2. Describe the cycle view of the processes within a supply chain.Answer: The cycle view divides the supply chain into a series of 4 cycles between the 5 different stages of a supply chain. The cycles are the customer order cycle,replenishment cycle, manufacturing cycle and procurement cycle. The customerorder cycle occurs at the customer/retailer interface and includes all processesdirectly involved in receiving and filling the customer. The replenishment cycleoccurs at the retailer/distributor interface and includes all processes involved inreplenishing retailer inventory. The manufacturing cycle typically occurs at thedistributor/manufacturer (or retailer/manufacturer) interface and includes allprocesses involved in replenishing distributor (or retailer) inventory. Theprocurement cycle occurs at the manufacturer/supplier interface and includes allprocesses necessary to ensure that the materials are available for manufacturing according to schedule.Difficulty: Moderate3. Explain the push/pull view of the processes within a supply chain.Answer: The push/pull view of the supply chain divides supply chain processesinto two categories based on whether they are executed in response to acustomer order or in anticipation of customer orders. Pull processes are initiatedin response to a customer order. Push processes are initiated and performed inanticipation of customer orders. The push/pull boundary separates pushprocesses from pull processes. This view is very useful when consideringstrategic decisions relating to supply chain design, because it forces a moreglobal consideration of supply chain processes as they relate to the customer.Difficulty: Moderate4. Explain the three macro processes within a supply chain.Answer: All processes within a supply chain can be classified into three macroprocesses which are Customer Relationship Management (CRM), Internal Supply Chain Management (ISCM), and Supplier Relationship Management (SRM).Customer Relationship Management (CRM) includes all processes that focus onthe interface between the firm and its customers such as marketing, sales, callcenter management and order management. Internal Supply Chain Management (ISCM) includes all processes that are internal to the firm such as preparation ofdemand and supply plans, preparation of inventory management policies, orderfulfillment and planning of capacity. Supplier Relationship Management (SRM)includes all processes that focus on the interface between a firm and its suppliers such as evaluation and selection of suppliers, negotiation of supply terms andcommunication regarding new products and orders.Difficulty: Moderate5. Explain why supply chain flows are important.Answer: Supply chain flows are important, because there is a close connectionbetween the design and management of supply chain flows (product, information, and cash) and the success of a supply chain. The success of many companiescan be directly traced to the design and management of an appropriate supplychain. The failure of many businesses can be linked directly to their inability toeffectively design and manage supply chain flows.Difficulty: Moderate。
供应链管理-第三版-Unit1-习题与答案
供应链管理-第三版-Unit1-习题与答案Chapter 1Understanding the Supply ChainTrue/False1. A supply chain includes only the organizations directly involved insupplying components needed for manufacturing.Answer: FalseDifficulty: Moderate2. A supply chain consists of all parties involved, directly or indirectly,in fulfilling a customer request.Answer: TrueDifficulty: Moderate3. A supply chain could be more accurately described as a supply network orsupply web.Answer: TrueDifficulty: Moderate4. The objective of every supply chain is to maximize the overall valuegenerated.Answer: TrueDifficulty: Easy5. The objective of every supply chain is to maximize the value generatedfor the manufacturing component of the supply chain.Answer: FalseDifficulty: Moderate6. Every supply chain must include all 5 stages.Answer: FalseDifficulty: Easy7. The cycle view of a supply chain holds that the processes in a supplychain are divided into a series of activities performed at the interface between successive stages. Answer: TrueDifficulty: Moderate8. The cycle view of a supply chain holds that the processes in a supplychain are divided into 2 categories depending on whether they areinitiated in response to or in anticipation of customer orders.Answer: FalseDifficulty: Moderate9. The push/pull view of a supply chain holds that the processes in asupply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficulty: Easy10. The push/pull view of a supply chain holds that the processes in asupply chain are divided into a series of activities performed at theinterface between successive stages.Answer: FalseDifficulty: Easy11. The objective of the customer arrival process is to maximize theconversion of customer arrivals to customer orders.Answer: TrueDifficulty: Moderate12. The objective of the customer arrival process is to ensure that ordersare quickly and accurately entered and communicated to other affectedsupply chain processes.Answer: FalseDifficulty: Moderate13. The objective of customer order entry is to ensure that orders arequickly and accurately entered and communicated to other affected supply chain processes.Answer: TrueDifficulty: Moderate14. The objective of customer order entry is to maintain a record of productreceipt and complete payment.Answer: FalseDifficulty: Hard15. The replenishment cycle occurs at the retailer/distributor interface.Answer: TrueDifficulty: Hard16. The replenishment cycle occurs at the distributor/manufacturer interface.Answer: FalseDifficulty: Hard17. The replenishment cycle is initiated when a supermarket runs out ofstock of a particular item.Answer: TrueDifficulty: Hard18. The replenishment cycle is initiated when customers load items intendedfor purchase into their carts.Answer: FalseDifficulty: Hard19. The manufacturing cycle occurs at the distributor/manufacturer interface.Answer: TrueDifficulty: Moderate20. The manufacturing cycle occurs at the manufacturer/supplier interface.Answer: FalseDifficulty: Moderate21. The production scheduling process in the manufacturing cycle is similarto the order entry process in the replenishment cycle.Answer: TrueDifficulty: Hard22. The production scheduling process in the manufacturing cycle is similarto the order fulfillment process in the replenishment cycle.Answer: FalseDifficulty: Hard23. The procurement cycle occurs at the manufacturer/supplier interface.Answer: TrueDifficulty: Easy24. The procurement cycle occurs at the retailer/distributor interface.Answer: FalseDifficulty: Easy25. The cycle view of the supply chain is useful when consideringoperational decisions, because it specifies the roles andresponsibilities of each member of the supply chain.Answer: TrueDifficulty: Moderate26. The cycle view of the supply chain is useful when consideringoperational decisions, because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.Answer: FalseDifficulty: Moderate27. The push/pull view of the supply chain is useful when consideringstrategic decisions relating to supply chain design, because itcategorizes processes based on whether they are initiated in response to or in anticipation of customer orders. Answer: TrueDifficulty: Moderate28. The push/pull view of the supply chain is useful when consideringstrategic decisions relating to supply chain design, because itspecifies the roles and responsibilities of each member of the supplychain.Answer: FalseDifficulty: Moderate29. Pull processes may also be referred to as reactive processes.Answer: TrueDifficulty: Easy30. Pull processes may also be referred to as speculative processes.Answer: FalseDifficulty: Easy31. Push processes may also be referred to as speculative processes.Answer: TrueDifficulty: Easy32. Push processes may also be referred to as reactive processes.Answer: FalseDifficulty: Easy33. All supply chain activities within a firm belong to one of three macroprocesses – CRM, ISCM and SRM.Answer: TrueDifficulty: Easy34. There is a close connection between the design and management of supplychain flows and the success of a supply chain.Answer: TrueDifficulty: EasyMultiple Choice1. Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Manufacturerse. All of the above are stages within a typical supply chain. Answer: eDifficulty: Easy2. Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Merchandiserse. Component/Raw material suppliersAnswer: dDifficulty: Easy3. Supply chain profitability isa. not correlated to the value generated by the various stages ofthe supply chain.b. the total profit to be shared across all supply chain stages.c. the difference between the revenue generated from the customer and the overall cost across the supply chain.d. the total revenue generated by the distributor stage of thesupply chain.e. b and c onlyAnswer: eDifficulty: Difficult4. Successful supply chain management requires which of the following decision phases?a. supply chain strategy/designb. supply chain planningc. supply chain operationd. all of the abovee. a and b onlyAnswer: dDifficulty: Moderate5. The decision phases in a supply chain includea. production scheduling.b. customer relationship management.c. supply chain operation.d. supply chain orientation.e. all of the aboveAnswer: cDifficulty: Moderate6. The cycle view of a supply chain holds thata. the processes in a supply chain are divided into 2 categories.b. the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.c. all processes in a supply chain are initiated in response to a customer order.d. all processes in a supply chain are performed in anticipation of customer orders.e. None of the above are true.Answer: bDifficulty: Moderate7. The push/pull view of a supply chain holds thata. the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.b. all processes in a supply chain are initiated in response to a customer order.c. all response in a supply chain are performed in anticipation of customer orders.d. the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.e. None of the above are true.Answer: dDifficulty: Moderate8. Which of the following is not a cycle in the supply chain cycle view?a. Analysis cycleb. Customer order cyclec. Replenishment cycled. Manufacturing cyclee. Procurement cycleAnswer: aDifficulty: Moderate9. Which of the following is not a cycle in the supply chain cycle view?a. Customer order cycleb. Replenishment cyclec. Manufacturing cycled. Procurement cyclee. All of the above are part of the supply chain cycle view.Answer: eDifficulty: Moderate10. The customer order cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: aDifficulty: Easy11. Which of the following is not a process in the customer order cycle?a. Customer arrivalb. Customer qualificationc. Customer order entryd. Customer order fulfillmente. Customer order receivingAnswer: bDifficulty: Moderate12. Customer arrival refers toa. the point in time when the customer has access to choices and makes a decision regarding a purchase.b. the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: aDifficulty: Moderate13. The objective of the customer arrival process is toa. get the correct orders to customers by the promised due date at the lowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e. none of the aboveAnswer: cDifficulty: Easy14. Customer order entry isa. the point in time when the customer has access to choices and makes a decision regarding a purchase.b. the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takes ownership.e. none of the aboveAnswer: bDifficulty: Moderate15. The objective of customer order entry is toa. get the correct orders to customers by the promised due date at the lowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e. none of the aboveAnswer: dDifficulty: Easy16. Customer order fulfillment refers toa. the point in time when the customer has access to choices and makes a decision regarding a purchase.b. the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takes ownership.e. none of the aboveAnswer: cDifficulty: Moderate17. The objective of customer order fulfillment is toa. get the correct orders to customers by the promised due date at the lowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e. none of the aboveAnswer: aDifficulty: Easy18. Customer order receiving isa. the point in time when the customer has access to choices and makes a decision regarding a purchase.b. the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takes ownership.e. none of the aboveAnswer: dDifficulty: Moderate19. The replenishment cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: bDifficulty: Easy20. The processes involved in the replenishment cycle includea. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillment.e. all of the aboveAnswer: eDifficulty: Moderate21. The processes included in the replenishment cycle include all of the following excepta. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillment.e. none of the aboveAnswer: eDifficulty: Moderate22. The processes included in the replenishment cycle includea. order arrival.b. production scheduling.c. retail trigger.d. manufacturing.e. receiving.Answer: cDifficulty: Moderate23. The replenishment cycle is initiated whena. the customer walks into the supermarket.b. the customer calls a mail order telemarketing center.c. customers load items intended for purchase into their carts.d. a supermarket runs out of stock of a particular item.e. a product is received into stock at a store.Answer: dDifficulty: Hard24. The manufacturing cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: cDifficulty: Easy25. The processes involved in the manufacturing cycle includea. receiving.b. manufacturing and shipping.c. production scheduling.d. order arrival.e. all of the aboveAnswer: eDifficulty: Moderate26. The processes involved in the manufacturing cycle includea. order trigger.b. production scheduling.c. order fulfillment.d. order entry.e. manufacturing order analysis.Answer: bDifficulty: Moderate27. The production scheduling process in the manufacturing cycle is similar to thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the aboveAnswer: cDifficulty: Hard28. The manufacturing and shipping process in the manufacturing cycle is equivalent to thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the aboveAnswer: bDifficulty: Hard29. The procurement cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: dDifficulty: Easy30. The relationship between the manufacturer and supplier during the procurement cycle is very similar to the relationship betweena. customer and retailer.b. retailer and distributor.c. retailer and manufacturer.d. distributor and manufacturer.e. manufacturer and customer.Answer: dDifficulty: Moderate31. The cycle view of the supply chain is useful when considering operational decisions, becausea. it categorizes processes based on whether they are initiated inresponse to or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supply chain.c. processes are identified as either reactive or speculative.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: bDifficulty: Hard32. The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, becausea. it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supply chain.c. it clearly defines the processes involved and the owners of each process.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: aDifficulty: Hard33. Which of the following statements about pull processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: dDifficulty: Easy34. Which of the following is not an accurate statement about pull processes?a. May also be referred to as speculative processes.b. Execution is initiated in response to a customer order.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. All of the above are accurate.Answer: aDifficulty: Easy35. Which of the following statements about push processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in response to customer orders.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: aDifficulty: Easy36. Which of the following is not an accurate statement about push processes?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. All of the above are accurate.Answer: dDifficulty: Easy37. Supply chain macro processes include which of the following?a. Customer Relationship Management (CRM)b. Internal Supply Chain Management (ISCM)c. Supplier Relationship Management (SRM)d. all of the abovee. none of the aboveAnswer: dDifficulty: Easy38. Supply chain macro processes include which of the following?a. Internal Relationship Management (IRM)b. Customer Relationship Management (CRM)c. External Relationship Management (ERM)d. Supply Chain Relationship Management (SCRM)e. none of the aboveAnswer: bDifficulty: Moderate39. Supply chain macro processes include which of the following?a. Internal Relationship Management (IRM)b. External Relationship Management (ERM)c. Supplier Relationship Management (SRM)d. Supply Chain Relationship Management (SCRM)e. none of the aboveAnswer: cDifficulty: Moderate40. Activities involved in the Customer Relationship Management (CRM) macro process includea. planning of internal production and storage.b. order fulfillment.c. marketing.d. supply planning.e. demand planning.Answer: cDifficulty: Hard41. Activities involved in the Customer Relationship Management (CRM) macro process include all of the following excepta. demand planning.b. marketing.c. sales.d. order management.e. call center management.Answer: aDifficulty: Hard42. Activities involved in the Internal Supply Chain Management (ISCM) macro process includea. marketing.b. order fulfillment.c. sales.d. order management.e. call center management.Answer: bDifficulty: Hard43. Activities involved in the Internal Supply Chain Management (ISCM) macro process include all of the following excepta. planning of internal production and storage.b. order fulfillment.c. supply planning.d. demand planning.e. order management.Answer: eDifficulty: Hard44. Activities involved in the Supplier Relationship Management (SRM) macro process includea. planning of internal production and storage.b. order fulfillment.c. supply planning.d. supplier evaluation and selection.e. order management.Answer: dDifficulty: Moderate45. Activities involved in the Supplier Relationship Management (SRM) macro process include all of the following excepta. negotiation of supply terms.b. design collaboration.c. supply planning.d. supplier evaluation and selection.e. supply collaboration.Answer: cDifficulty: Hard46. The phenomenal success of 7-Eleven Japan is attributed toa. being in the right place at the right time.b. its supply chain design and management ability.c. having 9000 locations.d. serving fresh food.e. none of the aboveAnswer: bDifficulty: Moderate47. A key issue facing Toyota isa. developing an internet marketing system.b. whether to specialize in a particular market.c. design of its global production and distribution network.d. how to implement model changes.e. all of the aboveAnswer: cDifficulty: HardEssay/Problems1. Explain the 3 decision phases (categories) that must be made in asuccessful supply chain.Answer: The 3 decision phases that occur within a supply chain aresupply chain strategy (or design), supply chain planning and supplychain operation. Decisions relate to the flow of information, productand funds. The difference between categories depends upon the frequency of each decision and the time frame over which it has an impact. During the supply chain strategy phase, a company determines what the chain’s configurations will be, how resources will be allocated, and whatprocesses each stage will perform. This will establish the structure of the supply chain for several years. Supply chain planning deals withdecisions with a time frame from 3 months up to a year. The planning。
供应链管理-第一章-练习和答案
供应链管理-第一章-练习和答案Chapter 1Understanding the Supply ChainTrue/False1. 供应链仅包括直接参与供应所需零件的制造的组织。
F2. 供应链由直接或间接地履行顾客需求的各方组成。
T3. 供应链管理可以更准确地描述为一个供应网或供应网络。
T4. 供应链的目标是产生供应链整体价值最大化。
T5. 供应链的目标是为了供应链的制造环节产生价值最大化。
F6. 每个供应链必须包括所有5个环节。
F7. 供应链的循环观点认为供应链运作的流程可以分为一系列循环，每一个循环在供应链两个相邻的环节进行。
T8. 供应链的循环观点认为供应链的流程被分为两类，这取决于他们是响应顾客订货还是预计顾客订货。
F9. 供应链的推拉观点认为供应链的流程被分为两类，这取决于他们是响应顾客订货还是预计顾客订货。
T10. 供应链的推拉观点认为供应链运作的流程可以分为一系列循环，每一个循环在供应链两个相邻的环节进行。
F11. 顾客到达流程的目标是最大限度地将顾客抵达转化为顾客购买。
T12. 顾客到达流程的目标是确保订单的快速、准确抵达和告知其他受影响的供应链流程。
F13. 顾客订单提交的目的是确保订单的快速、准确抵达和告知其他受影响的供应链流程。
T14. 顾客订单提交的目标是为了维护客户订单入口的记录并完成付款收据产品。
F15. 补货循环发生在零售/经销商的接口。
T16. 补货循环发生在经销商/制造商的接口。
F17. 补货循环从超市失去某一特定的项目的存货时开始。
T18. 补货循环从顾客购买所购买的货物进入他们的手推车时开始。
F19. 制造循环发生在经销商/制造商的接口。
T20. 制造循环发生在生产商和供应商的接口。
F21. 在制造循环中的生产调度的过程与补货循环中的订单录入的过程相似。
T22. 在制造循环中的生产调度的过程与补货循环中的订单完成的过程相似。
F23. 采购循环发生在生产商和供应商的接口。
供应链管理(第三版)章节练习题题库及答案
供应链管理（第三版）章节练习题题库及答案第一章供应链认知（一）判断题（1）供应链不仅是一条连接供应商到用户的物料链、信息链、资金链，而且还是一条增值链。
（T ）（2）传统管理模式是以规模化需求和区域性的卖方市场为决策背景，通过规模效应降低成本，获得效益。
（ F ）（3）供应链管理这一名词最早出现于20世纪80年代，最初是由咨询业提出的。
（T ）（4）让最终顾客更满意是供应链全体成员的共同目标,顾客满意的实质是顾客获得超出他们承担的产品价格以上的那部分“价值”。
（T ）（5）供应链管理是以同步化、集成化生产计划为指导，以各种信息技术为支持，尤其以Internet/Intranet为依托。
（T ）（6）供应链管理整体成本最小化意味着每个节点企业的成本都是最小。
（ F ）（7）从成本方面来看，供应链管理是通过注重产品最终成本来优化供应链的。
（T ）（8）由于供应链节点企业有一个共同的追求目标，所以它们之间不再有竞争性。
（F ）（9）供应链管理中的“零库存”就是指节点企业的库存为零。
（ F ）（10）从系统的观点出发，改进服务、缩短时间、提高品质与减少库存、降低成本是可以兼得的。
（T ）二、单选题1、供应链是（C）结构。
A、直链B、支链C、网链D、环状2、供应链节点企业之间是一种（A ）关系。
A、需求与供应B、支配C、平等D、利益3、供应链管理因企业战略和适应市场需求变化的需要，链上节点企业需要动态地更新，这就使得供应链具有明显的（B ）。
A、复杂性B、动态性C、交叉性D、灵活性4、从20世纪80年代初到20世纪90年代初供应链管理处于（A ）。
A、初级阶段B、发展阶段C、成熟阶段D、建设阶段5、按照道格拉斯·兰伯特的思想，企业主动召回有问题的已售商品，属于供应链业务流程的（ B ）程序？A、订单配送B、反向物流（回流）C、需求管理D、制造流程管理三、多选题1、传统“纵向一体化”管理模式存在的弊端有（ABCD ）。
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Chapter 1Understanding the Supply ChainTrue/False1. 供应链仅包括直接参与供应所需零件的制造的组织。
F2. 供应链由直接或间接地履行顾客需求的各方组成。
T3. 供应链管理可以更准确地描述为一个供应网或供应网络。
T4. 供应链的目标是产生供应链整体价值最大化。
T5. 供应链的目标是为了供应链的制造环节产生价值最大化。
F6. 每个供应链必须包括所有5个环节。
F7. 供应链的循环观点认为供应链运作的流程可以分为一系列循环，每一个循环在供应链两个相邻的环节进行。
T8. 供应链的循环观点认为供应链的流程被分为两类，这取决于他们是响应顾客订货还是预计顾客订货。
F9. 供应链的推拉观点认为供应链的流程被分为两类，这取决于他们是响应顾客订货还是预计顾客订货。
T10. 供应链的推拉观点认为供应链运作的流程可以分为一系列循环，每一个循环在供应链两个相邻的环节进行。
F11. 顾客到达流程的目标是最大限度地将顾客抵达转化为顾客购买。
T12. 顾客到达流程的目标是确保订单的快速、准确抵达和告知其他受影响的供应链流程。
F13. 顾客订单提交的目的是确保订单的快速、准确抵达和告知其他受影响的供应链流程。
T14. 顾客订单提交的目标是为了维护客户订单入口的记录并完成付款收据产品。
F15. 补货循环发生在零售/经销商的接口。
T16. 补货循环发生在经销商/制造商的接口。
F17. 补货循环从超市失去某一特定的项目的存货时开始。
T18. 补货循环从顾客购买所购买的货物进入他们的手推车时开始。
F19. 制造循环发生在经销商/制造商的接口。
T20. 制造循环发生在生产商和供应商的接口。
F21. 在制造循环中的生产调度的过程与补货循环中的订单录入的过程相似。
T22. 在制造循环中的生产调度的过程与补货循环中的订单完成的过程相似。
F23. 采购循环发生在生产商和供应商的接口。
T24. 采购循环发生在零售/经销商的接口。
F25. 当考虑到经营决策时，供应链的循环观点是很有用的，因为它具体说明了供应链每个成员的职责和任务。
T26. 当考虑到经营决策时，供应链的循环观点是很有用的，因为它把过程分类是基于它们是响应顾客订货还是预计顾客订货。
F27. 当战略决策与供应链设计相关时，供应链的推拉观点是很有用的，因为把过程分类是基于它们是响应顾客订货还是预计顾客订货。
T28. 当战略决策与供应链设计相关时，供应链的推拉观点是很有用的，因为它具体说明了供应链每个成员的职责和任务。
F29. 拉式过程也以看成是响应流程。
T30. 拉式过程也以看成是预测流程。
F31. 推式过程也以看成是预测流程。
T32. 推式过程也以看成是响应流程。
F33. 在企业内部，所有的供应链活动都属于三个宏观流程中的一种，即客户关系管理、内部供应链管理和供应商关系管理。
T34. 供应链渠道的设计管理和一条成功的供应链有着密切的关系。
TMultiple Choice1. 下列哪一项阶段不是一个典型的供应链包括的环节? Ea. 顾客b. 零售商c. 批发商/分销商d. 制造商e. 以上都是一个典型供应链的阶段2. 下列哪一项阶段不是一个典型的供应链包括的环节? Da. 顾客b. 零售商c. 批发商/分销商d. 商人e. 零部件/原材料供应商3. 供应链的盈利能力是 Ea. 与供应链不同阶段所产生的价值不相关b. 整个供应链各环节共享的总利润c. 顾客价值与供应链总成本之差d. 由供应链经销商阶段决定的收入总额e. b and c4. 成功的供应链管理需要下列哪一种决策阶段? Da. 供应链战略/设计,b. 供应链规划c. 供应链运作d. 上述所有的e. 只有a和b5. 供应链中决策阶段包括Ca. 生产调度b. 顾客关系管理c. 供应链运作d. 供应链取向e. 述所有6. 供应链的循环观是指Ba. 供应链的过程被分为两类b. 供应链过程在被分成一系列的活动，这些活动在相邻阶段的界面执行c. 所有供应链过程都是在响应顾客的订单d. 所有供应链基于预期的顾客订单执行e. 以上都不正确7. 供应链的推拉观是 Da. 一个供应链的过程。
这个过程在供应链被分成一系列的活动，而这些活动中连续阶段的界面展开。
b. 供应链中所有响应顾客的订单的过程。
c. 供应链所有针对顾客订单的响应。
d. 供应链的过程分为2类。
依据是他们是对订单响应还是对订单作预测后就直接响应。
e. 以上都不正确8. 下列哪一项不是循环供应链的环节? Aa. 分析循环b. 顾客订单循环c. 补货循环d. 制造循环e. 采购循环9. 下列哪一项不是循环供应链的环节?Ea. 顾客订单循环b. 补货循环c. 制造循环d. 采购循环e. 以上所有的循环供应链环节10. 顾客订单循环发生在Aa. 顾客和零售商的接口b. 零售商和经销商的接口c. 经销商和厂商的接口d. 生产商和供应商的接口e. 以上都不是11. 以下哪一项不是顾客订单循环的流程 Ba. 顾客抵达b. 顾客资格c. 顾客订单提交d. 顾客订单完成e. 顾客订单接收12. 顾客的抵达是 Aa. 顾客能作出选择和决定购买产品的时点。
b. 顾客告知零售商他们想购买什么，零售商配置产品给顾客。
c. 产品被准备好并送到顾客的过程。
d. 在顾客接收产品的过程e. 以上都不是13. 顾客的抵达流程的目的是 Ca. 到期以最低成本送货（指定的商品，答应的时间，最低的成本）b. 保持一个产品收到和完整的付款收据的记录c. 最大限度地将顾客抵达转化为顾客购买d. 保证订单快速、准确地输入和传达给其他相关供应链流程e. 以上都不是14. 顾客订单提交是 Ba. 顾客能作出选择和决定购买产品的特定时间b. 顾客告知零售商他们想购买什么，零售商配置产品给顾客。
c. 产品被准备送到顾客的过程d. 在顾客接收产品所有权的过程e. 以上都不是15. 顾客订单提交的目的是 Da. 到期以最低成本送货（指定的商品，答应的时间，最低的成本）b. 保持一个产品收到和完整的付款收据的记录c. 最大限度地将顾客抵达转化为顾客购买d. 保证订单快速、准确地输入和传达给其他相关供应链流程e. 以上都不是16. 顾客订单完成是 Ca. 顾客能作出选择和决定购买产品的特定时间b. 顾客告知零售商他们想购买什么，零售商配置产品给顾客。
c. 产品被准备送到顾客的过程d. 在顾客接收产品所有权的过程e. 以上都不是17. 顾客订单完成的目的是 Aa. 到期以最低成本送货（指定的商品，答应的时间，最低的成本）b. 保持一个产品收到和完整的付款收据的记录c. 最大限度地将顾客抵达转化为顾客购买d. 保证订单快速、准确地输入和传达给其他相关供应链流程e. 以上都不是18. 顾客订货接收是 Da. 顾客能作出选择和决定购买产品的特定时间b. 顾客告知零售商他们想购买什么，零售商配置产品给顾客。
c. 产品被准备送到顾客的过程d. 在顾客接收产品所有权的过程e. 以上都不是19. 补货循环发生在 Ba. 顾客和零售商的接口b. 零售商和经销商的接口c. 经销商和制造商的接口d. 生产商和供应商的接口e. 以上都不是20. 补货循环包括的过程有 Ea. 零售订单接收b. 零售订单提交c. 零售订单的发起d. 零售订单的完成e. 以上都是21. 补货循环过程不包括Ea. 零售订单接收b. 零售订单提交c. 零售订单的发起d. 零售订单的完成e. 以上都不是22. 补货循环包括的过程有 Ca. 订单的到来b. 生产调度c. 零售发起d. 生产e. 接收23. 补货循环开始于 Da. 顾客走进超市b. 顾客的对呼叫中心的一个电话邮购c. 顾客采购一样物品到他们的车d. 超市经营的一种产品将要没有存货e. 产品即将没有库存24. 制造循环发生在 Ca. 顾客和零售商的接口b. 零售商和经销商的接口c. 经销商和制造商的接口d. 生产商和供应商的接口e. 以上都不是25. 制造循环所包含的流程 Ea. 接收b. 制造和运输c. 生产安排d. 订单到达e. 以上都是26. 制造循环所包含的流程 Ba. 订单发起b. 成产安排c. 订单完成d. 订单提交e. 制造订单分析27. 制造循环中的生产安排环节类似于 Ca. 补货循环中的订单接收环节b. 补货循环中的订单完成环节c. 补货循环中的订单提交环节d. 补货循环中的订单发起环节e. 以上都不是28. 制造循环中的制造与运输环节相当于 Ba. 补货循环中的订单接收环节b. 补货循环中的订单完成环节c. 补货循环中的订单提交环节d. 补货循环中的订单发起环节e. 以上都不是29. 采购循环发生在 Da. 顾客与零售商阶层b. 零售商与分销商阶层c. 分销商与制造商阶层d. 制造商与供应商阶层e. 以上都不是30. 在采购循环中制造商与供应商的关系非常相似于以下哪个关系 Da. 顾客与零售商b. 零售商与分销商c. 零售商与制造商d. 分销商与制造商e. 制造商与顾客31. 供应链的循环观点在考虑执行决策中起到重要作用，因为 Ba. 它按是响应顾客订单还是预计顾客订单进行分类b. 它说明了供应链的各成员的职责和任务c. 过程被认为是反应流程或投机预测性流程d. 其关注的是公司的外部流程e. 其关注的是公司的内部内部32. 供应链的推拉观点在考虑有关供应链设计的战略决策中很重要，因为a. 它按是响应顾客订单还是预计顾客订单进行分类Ab. 它说明了供应链的各成员的职责和任务c. 过程被认为是反应流程或投机预测性流程d. 其关注的是公司的外部流程e. 其关注的是公司的内部内部33. 下列哪项关于拉动流程的说明是正确的 Da. 可能也被称为预测性流程b. 以顾客订单的预测为实施的起始点c. 在实施的同时，必须进行需求预测d. 也可能被称为反应流程e. 以上都不正确34. 下列哪些不是拉动流程的正确说明？ Aa. 可能也被称为预测性流程b. 以顾客订单的回复为实施的起始点c. 在实施的同时，需求是确定的d. 也可能被称为反应流程e. 以上都正确35. 下列哪些关于推动流程的说明是正确的？Aa. 可能也被称为投机流程b. 以顾客订单的回复为实施的起始点c. 在实施的同时，需求是确定的d. 也可能被称为反应流e. 以上都不正确36. 下列哪些关于推动流程的说明是不正确的？Da. 可能也被称为投机流程b. 以顾客订单的预测为实施的起始点c. 在实施的同时，必须进行需求预测d. 也可能被称为反应流e. 以上都正确37. 供应链宏观流程包括下列哪些？ Da. (CRM)客户关系管理b. (ISCM)内部供应链管理c. (SRM)供应商关系管理d. 以上都是e. 以上都不是38. 供应链宏观流程包括下列哪些？Ba. (IRM)内部关系管理b. (CRM)客户关系管理c. (ERM)外部关系管理d. (SCRM)供应链关系管理e. 以上都不是39. 供应链宏观流程包括下列哪些？Ca. (IRM)内部关系管理b. (ERM)外部关系管理c. (SRM)供应商关系管理d. (SCRM)供应链关系管理e. 以上都不是40. 客户关系管理的宏观流程包括 Ca. 内部生产和贮存的计划b. 订单完成c. .销售d. 供应计划e. 需求计划41. 客户关系管理的宏观工序不包括 Aa. 需求计划b. 销售c. 促销d. 订单管理e. 呼叫中心管理42. 内部供应链管理的宏观流程包括Ba. 销售b. 订单完成c. 促销d. 订单管理e. 呼叫中心管理43. 内部供应链管理的流程包括 Ea. 内部生产和贮存计划b. 订单完成c. 供应计划d. 需求计划e. 订单管理44. 供应商关系管理宏观流程包括Da. 内部生产和贮存计划b. 订单完成c. 供应计划d. 供应商评估和选择e. 订单管理45. 供应商关系管理宏观流程不包括Ca. 供应条目的协商b. 供应计划c. 供应商的评估和选择d. 供应合作46. 日本7-Eleven便利店的非凡成功归功于Ba. 正确的地点和正确的时间b. 它的供应链设计和管理能力c. 有9000个店面d. 供应新鲜事物e. 以上都不是47. Toyota面临的关键问题是Ca. 发展内部销售系统b. 是否专攻一个特定市场c. 其国际产品和配送网页的设计d. 如何实施模型转变e. 以上全都是Essay/Problems解释一个成功的供应链如何制成三阶段决策。