商务交际英语(1)第1次形成性考核答案与讲评

商务交际英语（1）形成性考核作业商务交际英语（1）第1次形成性考核答案与讲评（Chapter 01-02）Chapter 01 Communicating in Y our Life(T) 01.The purposes of communication are to establish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1)(F) 02. The key parts of the communication process are only sender, message, and receiver.(Chapter 1)The key parts of the communication process are sender, message, receiver, feedback, and channel. (T)(T) 03. Two media are employed when sending communications—speaking and writing. (Chapter1)(F) 04. Two media are employed when receiving communications—speaking and writing.(Chapter 1)Two media are employed when receiving communications—reading and listening. (T) (T) 05. To communi cate effectively, the sender must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1)(F) 06.To communicate effectively, the receiver must use audience analysis, examine themessage’s environment, an d encourage and interpret feedback. (Chapter 1)To communicate effectively, the receiver must read and listen effectively. (T)(T) 07. The forms of communication are external and internal and formal and informal. (Chapter1)(F) 08. External communication originates within an organization and is sent to receivers withinthe organization. (Chapter 1)External communication originates within an organization and is sent to receivers outside the organization. (T)(T) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1)(F) 10. Informal communication travels through established lines of authority, but formalcommunication does not follow these lines. (Chapter 1)Formal communication travels through established lines of authority, but informalcommunication does not follow these lines. (T)(T) 11. The two types of communication barriers are external and internal. (Chapter 1)(F) 12. Information is important, but the key is how to learn it. (Chapter 1)While learning information is important, the key is its application. (T)(T) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recognition equipment. (Chapter 1)(F) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1)If the receiver is ill, listening skills are negatively affected. (T)(T) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1)Chapter 02 Communicating in a Diverse Workplace(T) 01. The population of the United States is becoming even more culturally mixed. (Chapter 2) (F) 02. The business environment in the United States is so dominated by white Americans.(Chapter 2)(F) 03. A multinational company simply sells products or purchases goods from another country.(Chapter 2)(T) 04. Communicating with a coworker whose background differs from your own can be just as challenging as communicating with a colleague visiting from a foreign country. (Chapter2)(T) 05. Cultural differences can be communication barriers. (Chapter 2)(F) 06. The English language is the most widely used language in the world. (Chapter 2)(T) 07. Even a simple gesture such as a wave or a smile can mean different things to people of different cultures. (Chapter 2)(T) 08. Most Americans are comfortable with a personal space of at least 18 inches. (Chapter 2) (T) 09. Learning to speak at least a few polite words of another language is usually taken as a sign of respect by others who speak that language. (Chapter 2)(F) 10. It is best to avoid drawing pictures for people whose first language is not English; they willmore than likely be insulted. (Chapter 2)(F) 11. Cultural diversity is the most common and most important type of diversity found in theAmerican workplace. (Chapter 2)(F) 12. Stereotypes help us understand other groups of people, even without getting to knowindividuals within the group. (Chapter 2)(T) 13. An effective work team goes through a process of development that involves getting acquainted, establishing roles, and carrying out tasks. (Chapter 2)(T) 14. Members of effective work teams have a strong group identity and foster improvement by reviewing both successes and failures. (Chapter 2)(T) 15. Multicultural means that our society is made up of many cultures. (Chapter 2)II. Multiple Choices:Chapter 01 Communicating in Y our Life01. Communication skills include the ability to use language accurately—______. (Chapter 1)Key DA. use proper grammarB. choose words preciselyC. spell correctlyD. all of the above02. ______ communication that helps to develop a better relationship between you and yourreceiver builds goodwill. (Chapter 1) Key AA. AnyB. SomeC. NoD. None03. Information is one of ______ we have. (Chapter 1) Key DA. the more valuable resourceB. the most valuable resourceC. the more valuable resourcesD. the most valuable resources04. The mode a sender selects to send a message is called ______. (Chapter 1) Key BA. informationB. channelC. feedbackD. communication05. In intimate or important personal situations, your ability to say exactly what you feel isessential ______ your success. (Chapter 1) Key CA. toB. onC. forD. in06. To select the media for the message and the verbal and nonverbal symbols used in themessage, the sender must ______. (Chapter 1) Key DA. analyze and understand the receiver—a process sometimes called audience analysisB. analyze and understand the environment in which the message will be sentC. encourage and interpret feedbackD. all the above07. A documents can create a (an) ______ barrier if it is smudged, contains errors in content,spelling, or grammar. (Chapter 1) Key AA. externalB. internalC. formalD. informal08. To avoid becoming a communication barrier, extroverts need to make sure ______.(Chapter 1) Key CA. they speak before they thinkB. they speak as they thinkC. they think before they speakD. they think as they speak09. Technology has had a tremendous impact ______ the way messages are created and edited.(Chapter 1) Key BA. inB. onC. toD. for10. Which of the following means is used to store a document? (Chapter 1) Key CA. Electronic mail.B. File transfer protocol.C. Optical disks.D. Fax machine.Chapter 02 Communicating in a Diverse Workplace01. There are at least ______ different cultures in the United States. (Chapter 2) Key CA. 100B. 200C. 300D. 40002. _____ will make the largest U.S. minority group within the next ten years. (Chapter 2)Key BA. African black peopleB. HispanicsC. Asian immigrantsD. European immigrants03. Which of the following statements is NOT TRUE? (Chapter 2) Key DA. Information technology will enable more businesses to enter the global workforce.B. There will be an explosive growth of companies doing business across borders.C. Continual emergence of a world marketplace will require development of an internationalworkforce.D. The Internet will prevent more businesses from entering the global workforce.04. Cross-culture communication is _____ by which two individuals who do not belong to thesame culture communicate with each other, either orally or in writing. (Chapter 2) Key AA. a processB. a beginningC. a terminalD. a program05. Which of the following is NOT the strategy for effective global communication? (Chapter 2)Key CA. Be adaptable in your communication styleB. Use your best English speaking habits.C. Use acronyms slang and jargon.D. Use visual aids.06. Diverse group are better at ______. (Chapter 2) Key DA. problem solvingB. decision makingC. generating creative ideasD. all of the above07. When handling diversity, you’d better ______ in writing. (Chapter 2)Key CA. use judgment wordsB. use slogansC. replace judgments with factsD. replace facts with judgments08. Which of the following statements is NOT the quality shared by successful teams? (Chapter 2)Key AA. Team members are unable to talk about their differences.B. Members have a shared team vision.C. Work is done in a supportive atmosphere.D. The team learns from successes and failures.09. How can you keep messages simple and short? (Chapter 2) Key DA. Pronounce words carefully.B. Use short, simple sentences.C. Avoid using slang, jargon, abbreviations and acronyms.D. All of the above.10. Which of the following statements is TRUE? (Chapter 2) Key BA. The Ok sign is perceived the same way in France and the United states.B. In general, Hispanic persons are comfortable with a personal space of less than 18 inches.C. A nod always means “yes”.D. A smile is universal and means the same in any culture.。