电话礼仪(英文)
商务英语-接电话礼仪
. Gordon. I was referred to you by Mr 、1先生介绍我来的。
Gordon 我是最好能先打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，"I was referred to you 就是我是某某人介绍来的，例如最常用的招数，攀点关系啦！（注意，by someone." 如果你还有呢？）introduce. 而不是用refer 介绍在这里用"I got your number from a 则最好也是开宗明义地说，今天拿到了该公司的折价卷，（我是根据你们折价卷上的which says your product is 50% off today." ，coupon总之呢？这样子让他想赖都赖不掉。
）它上面写着今天产品五折优待。
号码打过来的，先这样子别人才不会有突兀的感觉啦。
表明自已是怎么搭上这条线的，I‘m calling to check my order status.、2我打电话来查看我订单的状况。
常拉拉杂杂讲了一堆才能表达我这个用法，check order status 以前我因为不知道例如我可能会说，的意思。
if check you Can yesterday. something ordered "I 同样的情后来我暗中观察，这句话听起来是不是蛮笨的？you‘ve shipped it or not.""I want to 或是"I want to check my order status." 况原来老美居然都简简单单地说真是太神奇了。
就能完整地表达这句话的意思，track my order status."这让我想到有一次在机场也是，那班飞我想问柜台小姐我的朋友倒底坐哪一班飞机，柜台小姐居然只回当我好不容易讲完这么长一串时，他大概几点会到，机有没有慢分，原来我只要用差点没昏到，" ？statuspassenger check wanna "You 了我一句，就行了喔？check passenger status3 . -1100 color printerI‘d like to p lace an order for a DL、彩色印表机的订单。
电话礼仪用英语.doc
电话礼仪用英语在工作中，我们通常有机会与外国的友人通电话，那么我们商务上用英语通话有哪些需要注意的问题呢?下面我整理了有关英语的电话礼仪，希望对大家有所帮助吧!电话礼仪用英语【1】【情景再现】一位美国客户来到catherine的办公室洽谈业务，该客户非常友好，业务谈得很成功。
事毕，美国客户谢绝了catherine的午饭邀请，起身要走，catherine 站起身来，欲送他出办公室，客户摇摇手说：i will see myself out, please.【我的小喇叭】i will see myself out, please.请留步，不用送了。
see这个词我们都很熟悉，我们还学过它的一个习语see sb. off，意为“送别某人”;今天我们学的这个see sb. out意思是“送某人出门”。
这些习语的意思都是固定的，不能根据字面意思而误解为“看着某人出门”。
因此平时需要多积累，并付诸应用，这样才能将知识消化，为我所用。
【英语情景剧】jane: its very late. i have to go home now.简：现在很晚了，我得回家了。
shirley: ok, let me see you out.雪莉：好吧，那我送你出去。
jane: well, ill see myself out, thank you.简：哦，谢谢，请留步。
【情景再现】tom最近他经常陪一名美国同事参加商务会议，可他还和平常一样，随便穿一件休闲衣就赶去参加会议，完全没有一个职业经理人的样子。
一天，参加完会议，美国同事提议他去商场买套西装，而tom不以为然，这位同事就说：you know that chothes make the man.【我的小喇叭】clothes make the man. 人靠衣装。
我们经常说“人靠衣装，马靠鞍”，这句话的对应英文就是clothes make the man.值得注意的是这里的make的用法，它在此意为“有利于的发展，创造出，产生”，例如：practice makes a winning team.勤加训练必有助于球队获得胜利。
礼貌的电话礼仪英文作文
礼貌的电话礼仪英文作文英文：When it comes to telephone etiquette, being polite and respectful is essential. Here are some tips for practicing good telephone etiquette:1. Answering the phone: When answering the phone, always greet the caller with a friendly and professional tone. For example, "Good morning, thank you for calling ABC Company. This is John speaking. How may I assist you?"2. Speaking clearly: Speak clearly and slowly to ensure that the caller can understand you. Avoid using slang or jargon, and try to avoid using filler words such as "um" or "uh."3. Active listening: Listen carefully to the caller's needs and concerns. Repeat back important information to ensure you have understood correctly. For example, "So, ifI understand correctly, you are looking for information on our new product line?"4. Being patient: Be patient and understanding, especially if the caller is upset or frustrated. Stay calm and professional, and try to find a solution to their problem.5. Ending the call: End the call politely and professionally. Thank the caller for their time and offer any additional assistance if necessary. For example, "Thank you for calling ABC Company. Have a great day!"中文：在电话礼仪方面，保持礼貌和尊重是非常重要的。
商务礼仪英文版
3) Placing a call on hold
I." May I place you on hold, please?” Wait for the reply II.Should the waiting time be longer, make a point of getting back to the caller on hold every 2 min to give the caller a “progress report. “Thank you for holding, ××. I am afraid that ×× is still on the other line. Would you like to keep holding or may I take a message?” III.Always thank the caller for holding and show him that we appreciate his time and patience. “Thank you for holding, this is ×× speaking, how may I assist you?”
Some phrase and sentence
One moment, please. Hold on, please. I am sorry, ***is not in the office now. Who is speaking ,please. May I have your name, please. Would you like to leave a message? Pardon, I did not get you . Would you say it again please? How to spell your name ,please? Thanks for your calling.
国际酒店标准电话礼仪(中英文版)
Telephone Etiquette
学习本课程的目的
掌握电话沟通的关键技能树立良好个人及职业形象对组织和个人而言获 得双赢； 理解电话作为沟通工具具有强大商业功能； 了解电话礼仪与企业的重要意义，了解电话应对理解的重要性，提升电 话应对技巧； 基本电话礼仪的掌握并熟练运用这是现代职业人员首要条件； 对提升企业员工个人素质、修养，塑造企业形象起到很大的帮助作用； 服务就是质量，持久拥有满意的客户，是各企业的最终目标； 掌握以客户为中心的接、拨电话礼仪流程与技巧； 掌握处理客户异议与抱怨的必备技巧； 通过学习本课程，您将学会酒店标准的电话礼仪细节。
Kindly ask the other party to hold on and go to answer the call on the other extension. Steps like mentioned before. 礼貌地请求对方同意你接 听另一个电话，然后过去接听响铃分机。步骤与前面提到过的相同。 Quickly prioritize and focus on one call only.迅速决定哪一个重要并只专 注于一个电话。
内线(一线部门)：Good morning, Operator，总机，我是大伟。请问有什么 可以帮您的吗？
内线(二线部门)：您好，人力资源部，我 是大伟。
Answering Calls 接听电话
二、Call for me 找我的
Confirm that you are the very person and/or ask who the caller is (if s/he did not tell you) 确证你就是要找的人并/或询问对方是谁（如果对 方未讲） Keep smiling and use a courteous voice, show you are willing to help 保持微笑及使用礼貌的语气，显示出你乐意相助
电话预订的标准及流程
电话预订的标准及流程英文回答：Telephone Reservation Standard and Procedure.1. Introduction.Telephone reservation is a common practice in the hospitality industry, allowing customers to book accommodations, tours, and other services through phone calls. To ensure efficient and seamless service, it is essential to establish clear standards and procedures for telephone reservations.2. Telephone Etiquette.Answer calls promptly and professionally, with a warm and polite greeting.Identify the hotel, department, and your name.Be attentive and patient, listening carefully to customer inquiries.Speak clearly and at a moderate pace, ensuring the customer can understand you.Use respectful and courteous language, avoiding jargon or technical terms.3. Gathering Customer Information.Inquire about the customer's name, contact information (phone number and email address), and arrival/departure dates.Ask for the number of guests, room type preferred, and any special requests.Verify the spelling and pronunciation of names and information.4. Room Availability and Confirmation.Check the hotel's availability based on the customer's request.Inform the customer of available room types and rates.Once a room is selected, confirm all details with the customer, including the reservation number, room type, dates, price, and payment method.5. Handling Special Requests.Note and accommodate special requests such as accessibility needs, early check-in/late check-out, or room preferences.If a special request cannot be fulfilled, explain the situation politely and offer alternative options.6. Payment and Deposit.Inform the customer about payment options, including credit cards, debit cards, and cash.Collect a deposit or full payment as required by hotel policy.Provide a clear breakdown of charges and confirm with the customer.7. Reservation Confirmation.Send a confirmation email to the customer summarizing the reservation details.Include the reservation number, hotel information,room type, dates, price, and any special requests.Provide contact information for any queries or changes.8. Post-Call Follow-Up.Thank the customer for their reservation.Wish them a pleasant stay at the hotel.Note any additional information or requests for the customer's file.中文回答：电话预订标准及流程。
商务打电话礼仪英文
(4)帮忙转分机 请 帮 我 转 分 机 211. Please connect me with extension two-one-one. 请帮我接人事部好吗? Could you put me through to the personnel department, please? (5)他在忙线中 他 现 在 正 在 接 另 一 个 电 话 .tie's on another line right now. 他正在接长途电话.有什么我可以帮您吗? He's talking a long-distance call now,what can I do for you? 抱歉.他正在打电话.Sorry. his line is busy. (6)请对方稍等一下 您能稍等一会儿吗?Could you hold a moment .please? 您能稍等一会儿吗?Can you hold on.please? 请稍等一下.他马上来接电话.Just a moment. He is on his way now. (7)现在不方便接电话 她现在有客人。She has a visitor at the moment. 他正在开会。He is in a meeting now 很抱歉，我正好要出门。可不可以稍后再打给您。 I'm sorry, but I was just on my way out. Can I get back to you later?
常用英语问候礼仪
常用英语问候礼仪英语在全球是使用最广的语言之一，很多国家或者商业交往上都要使用英语进行沟通，对于英语，我们或多或少要储备一些常识，以防不时之需。
英语礼貌歌：Hello!Hi!是"你好!"，见面问好常用到。
Goodbye!是"再见!"，Goodnight!道"晚安!"。
同学多日不见面，相见问好"Howareyou?"。
答语常用"I'mfine.Thankyou."。
初次认识新朋友，握手问好"Gladtomeetyou."。
打扰别人问问题，开口先说"Excuseme."。
别人关心帮助你，感谢用语"Thankyou."。
致谢用语要牢记，That'sOK."没关系。
"。
有了过错表歉意，I'msorry."对不起。
"。
客人来访把门开，Pleasecomein."请进来。
"。
Sitdown,please."请坐下。
"。
Pleasehavesometea."请喝茶。
"。
征求意见和请求，"MayI...?"先开头。
同意许可Yes./Sure./Certainly./OK!别忘了。
英文中一些常见的单词，如：thanks，hello，hi，sorry等，均属于最简单的英文礼貌用语。
交谈时对方因感冒而打喷嚏，对方会说："Excuseme"，而你会说："Godblessyou!"。
来到商店，售货员会礼貌地问一句："CanIhelpyou,please?"。
这些都是语言礼貌原则的体现。
人们表达礼貌的方式多种多样。
英文礼貌用语例句：1.Ithoughtyouwereneedingme,Mr..Singer.(用过去时表示礼貌);2.MayIcomein,please?(用情态动词表示礼貌);3.Everypieceofluggagehastobeexaminedthrough.(用被动式表示礼貌);等等。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
打电话不是难事，但要得体、有效地运用电话与人沟通，还需掌握一些基本的礼节——1、如果你打电话给别人，对方一接电话，你就要报上自己的名字(identity yourself)，说："Hello, this is...speaking."/不要等待对方追问你是谁。
2、接别人打来的电话时，如果对方未报姓名，你可以礼貌地问："Who's calling, please?" May I ask who's calling，please？”
假如对方电话中要找的人是你的同事，你也应该问这句话，让接电话的人知道是谁打来的。
3：如果你打电话给特定的某个人的话，那么你得用礼貌的问句来表达意图，例如“May I speak to Rachel Smith，please？”
4：当你只知道分机号码却不知道人名的时候你可以说：“Could I have extension number 563？”
5：但如果打电话是有特定的目的，那最好是这么说：“I'm calling to make a reservation.”6：当你需要transferred（转接）到另一部分机，你常会听到：“Connecting your call…”或者“Please hold，I'll transfer you.”。
7：如果你是在繁忙时段拨打某公司电话的话，你可能会听到简短的一句话，“Hello，please hold！”在接线员将你转到另一条线之前。
8：当你打电话的对象不在或不能接听电话时，准备好留言。
你可以使用voicemail（电子录音系统）或一部answering machine（在磁带上录音的一种机器）。
如果你正和接线员讲话的话，他们会问：“Would you like to leave a message？”或者你可以说，“May I leave a message？如果想要对方回电话的话，千万别忘了留你的电话号码。
这被称作call back number.
9：如果你不确定你能听清所有的对话，一定要坦诚。
直接告诉对方：“Could you please speak slowly？”大部分的人会赞许你的诚实并很高兴这么做。
10、万一你拨通了一个号码，却从对方接听时的口气，发觉你可能拨错电话时，千万不要反问人家："What number is this?"而是要问你拨的号码对不对，例如："Is this 85925-563?"如果对方告诉你拨错了，赶快说："I'm sorry."然后把电话轻轻挂上。
11、假如你接到别人拨错的电话，你可以说: "I think you have the wrong number. This is 85925-563."然后把电话轻轻挂上。
不要摔电话！拨错电话号码都是无心的。
12、打电话应该要言不繁。
讲完该讲的话时，通常由拨电话的先说："Goodbye."我们可以加一句："Thank you for your calling."然后双方挂上电话，记住要轻哦。