饭店英语1实训指导书
饭店英语 教材
饭店英语教材Welcome to the Hotel English textbook! In this comprehensive guide, we will cover everything you need to know about working in a hotel environment and communicating effectively in English. Whether you are a hotel staff member, a student studying hospitality, or simply someone looking to improve their English language skills in a hotel setting, this textbook is designed to provide you with the essential language and phrases you need to succeed.Chapter 1: Greeting and Welcoming Guests。
The first impression is crucial when it comes to welcoming guests to a hotel. In this chapter, you will learn how to greet guests with a warm and friendly attitude. You will also learn how to use polite language and gestures to make guests feel welcome and valued. From the moment a guest arrives at the hotel, it is important to create a positive and welcoming atmosphere, and this chapter will provide you with the language skills to do just that.Chapter 2: Checking In and Out。
饭店英语教案unit
一、教学目标1. 让学生掌握饭店英语的基本用语和表达方式。
2. 提高学生的口语交流能力和听力理解能力。
3. 培养学生在实际场景中运用饭店英语进行沟通的能力。
二、教学内容1. 饭店英语的基本问候语和介绍语。
2. 饭店各部门的名称及常用表达。
3. 饭店常用服务的英语表达。
4. 简单的英语点餐对话。
三、教学重点与难点1. 重点：掌握饭店英语的基本用语和表达方式。
2. 难点：在实际场景中运用饭店英语进行沟通。
四、教学方法1. 情景模拟法：通过模拟饭店场景，让学生在实际环境中练习英语口语。
2. 互动教学法：引导学生积极参与课堂活动，提高口语表达能力。
3. 听力训练法：通过听录音、观看视频等方式，提高学生的听力理解能力。
五、教学步骤1. 热身活动：让学生用英语进行自我介绍，营造轻松的课堂氛围。
2. 讲解饭店英语的基本用语和表达方式，如问候语、介绍语等。
3. 练习环节：分组进行角色扮演，模拟饭店场景，练习英语对话。
4. 听力训练：播放饭店英语对话录音，让学生进行听力练习。
一、教学目标1. 让学生掌握饭店英语中关于房间预订的常用表达。
2. 提高学生的口语交流能力和听力理解能力。
3. 培养学生在实际场景中运用饭店英语进行沟通的能力。
二、教学内容1. 饭店英语中关于房间预订的常用表达。
2. 饭店英语中关于房间类型的表达。
3. 饭店英语中关于房费和支付方式的表达。
三、教学重点与难点1. 重点：掌握饭店英语中关于房间预订的常用表达。
2. 难点：在实际场景中运用饭店英语进行房间预订。
四、教学方法1. 情景模拟法：通过模拟饭店前台场景，让学生在实际环境中练习英语口语。
2. 互动教学法：引导学生积极参与课堂活动，提高口语表达能力。
3. 听力训练法：通过听录音、观看视频等方式，提高学生的听力理解能力。
五、教学步骤1. 热身活动：让学生用英语进行自我介绍，营造轻松的课堂氛围。
2. 讲解饭店英语中关于房间预订的常用表达，如询问房间类型、房费等。
饭店英语1实训指导书
饭店英语1实训指导书Hotel English I Practical Training Syllabus (for trial use by 2012-level 4-year Tourism Management majors)Course Number:Target Major: Tourism ManagementTraining Type: nal TrainingTraining Hours: 12Assessment Method: XXXXXX of the Training:This course XXX。
especially five-XXX hotel。
XXX practical training。
students XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
and the XXX.To-Do List:Training Project Name nal Number1.Making Room ns2.Checking In3.Extending the Stay4.Dealing with a Complaint and on the Guest's Request5.Foreign Currency Exchange6.Checking OutNumber of Equipment Sets Per Person: 5Training Objectives and Requirements:1.Master the skills of room n.2.Master XXX.3.Master XXX.4.Master XXX.5.Master XXX.6.Master XXX.Training Type: XXXXXX:1.Wu Yun。
Shao Hua。
Practical Hotel XXX for the 21st Century。
First XXX: Xuelin Publishing House。
(完整版)饭店英语教案
旅游专业英语——饭店英语Foreword: Good morning everybody! I’m so glad to see you again in the new year. We will learn New English for Hotel together in this term. Just like before, I hope everycan study hard and ask more questions to me, let’s make progress with eachother and you can meet the needs of your job in the future with a fluent English.so you should practice these sentences hardly and can communicate withdifferent people in different situation.The most important goal is open your mouth to speak and communicate withothers.So I hope all of you can master this important ability and practice it by heart.前言：各位同学早上好，非常高兴在新年里再次和大家见面。
这学期我们将一起学习宾馆英语。
和以前一样，希望大家认真练习，多问问题，让我们一起进步也希望你们将来能以一口流利的英语适应工作的需要。
宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的场合和不同的人来交流。
宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部分是关于这个行业的理论性文章。
饭店服务英语教案1booking
Unit One Reservation Teaching aims ：1.practice the students’listening ability2.practice the students’speaking ability3.let the students master the basic procedures of reservation Teaching focus:Basic procedures:*greetings*date of arrival and departure*room types*address*telephone number*conformation.Teaching difficult*some new words and phrases*some useful sentences translationCapacity-building methodsReading and speaking.Making dialoguesTeaching classes6First 2classesTeaching proceduresStep1. 1.Recalled the good old days during the summer vacation2.emphrase the importance of English for the hotelservice3.Introduce the semester learning content in thistermS tep 2new subjectThe manager’s remarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window”but also its “nerve center”. The front office staff should know the great importance of this department and the aim of the hotel. It is in this department that the guest can get the first impression and the guest can enjoy vacation or business in this city.The front desk clerk seem to do the following: receive reservations, register guests, assign rooms, distribute baggage, sore guests valuables, provide information, deliver mails and messages, check room occupancies, check out guests and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, service skills, service terms and knowledge of languages. The most importance is you should be polite and smiling and is real like for people and have a desire to help them.Today, we are going to learn the unit One which is the Reservation for the front office. Please open your books to the page2.firstly, we look at the part One.The basic procedures including the following points:1.greetingsThis is the first procedure of welcoming guests. As the old saying goes: a good beginning means half of success. As the receptionist at the front office,she should remember the following:Cordial attitude of welcome and good terms of greeting. Welcome you to our hotel.2.date of arrival and departureFrom 2 to 5. there are the guests information you should know, use the following sentences:*For which date, please?*For how many nights, please?/ for how long?*When will you check in?/ when will you check out?*How long will you intend to stay?* the date of the arrival?*the date of the departure?3. room types* what kind of room do you like?*what kind of room do you prefer?*do you want s single room or a double room?*would you like twin beds of a double?*We have single rooms, double rooms, suites and deluxe suites , which would you like prefer?*You name and address, please?*Would you please tell me your name?5.telephone number*Your telephone number, please?formation(Repeat the guest’s requests)Step 3Part two sample 1 Receiving a reservation1.read the dialogue2.guide the students to learn the dialogue3.guide the students to read the dialogue.4.ask four students to read the dialogue1.reserve v.Reserve a room/ book a room /Made a reservation for a room2.put through= allow ab. To speak to sb. By make a telephone connectionCould you please put me through to the manager?3. What kind of room do you like?Single room double room twin room standard room Suite deluxe room presidential roomHome work: read the sample one twice.The second 2 classesstep1 Check homework1.ask two boys to read the dialogue2. ask sb. To translate some sentences.2 Revise dialogues from Lesson 86, Part 2. Have several pairs, other than the pairs that were chosen in the last lesson to share their dialogues with the class.Step 2PresentationAsk : In peak seasons., there are so many tourists. The hotel is very busy ,especial in the tourist cities. When a guest want to check in , as a receptionist, what should you do? And what should you say? Give the students about 3 minutes to discuss, then come back together as a class. Have a few students volunteer to answer.Step 3Read the dialogue and translate some sentences.1.fully booked= all the rooms have been reserved. There is no room available.We usually have high occupation in the peak season. I’m sorry, we are fully booked on that date.在旺季的时候，我们客户出租率很高，很抱歉，那天的房间全部订完了。
饭店情景英语-无预定客人的入住接待
Student 1---Receptionist Student 2--- Guest
实践任务
教师 拍摄 学Biblioteka 表演词汇和句型 教师提供 语言 环境支撑 评价标准 入住登记表 情景和道具
Check in
● words and phrases --- available ，lobby，recommend ---to be booked up， to get in touch with
Check in
多媒体辅助法
◆展示入住接待的英语录像: 达到直观、身临其境的效果。 ◆接待程序和接待用语的归纳: 条理清晰, 容易理解和掌握。
教法设计
提高学习兴趣 增加语言信息输 入 丰富语言教学内 容
◆ 提供情景图表:
英语模拟接待语言环境的有力支撑。
Check in
教学对象及现状
---旅服专业2年级学生 ---具备一定的前厅部接待专业知识 ---有较强的好奇心、表现欲
Arrange a taxi for him
Say goodbye
接待用语
if there is a room available（有房提供）
Good morning, may I help you? Have you made a reservation? How many people do you have, please?
Check in
情景角色扮演法
● 实践任务
小组代表表演对话。 -----熟悉接待程序、 掌握英语接待用语。
学法分析
体验接待员英语的运用 提高语言表达能力 突出英语的应用能力
酒店英语项目实训指导书
Hot Tip
客房部是酒店主要运营部门之一。在一 定程度上，一个整洁而令人愉悦的客 房，就是酒店出售的产品。它的职责就是确保客房和整个公共区域清 洁、有序，并为创造出理想的居住环境提供必要的服务。为了保持整 个酒店的顺畅运作，它也必须与其他部门建立紧密的合作。
Hot Tip
Main Functions of the Housekeeping Department 前厅部主要功能
A: G:
A: G: A:
G:
Hot Tip
词汇与表达
floor attendant
楼层服务员
spacious
cozy draw
Hale Waihona Puke a.a. v.宽敞的
温馨的 拉
curtain
n.
窗帘
Hot Tip
情景实训
Role play A guest finishes check-in, and the floor
Hot Tip
情景实例三 Scene: The room attendant tells the guest which goods in the room are free of charge. (A= Attendant, G=Guest) A: Mr. Black, over here you will find your hot water boiler and complimentary coffee and tea. I really like coffee throughout my day. Can you bring up some more? Certainly. Just call the Front Desk when you need anything. Can I get some extra pillows? Of course, but there are only two extra pillows here in the closet. Do you still need more pillows? Oh no, that will be alright. Thanks. It’s a pleasure. I’ll send someone up with more coffee for you now. Thanks a lot. I hope you have a pleasant stay.
《饭店英语》课程标准
《饭店英语》课程标准2023年10月目录一、课程信息 (1)二、课程性质与任务 (1)（一）课程性质 (1)（二）课程任务 (2)三、课程目标与要求 (3)（一）课程目标 (3)（二）课程要求 (4)四、课程结构与内容 (4)（一）教学内容选择与组织原则 (5)（二）教学内容组织构架 (5)五、学生考核与评价 (7)六、教学实施与保障 (9)（一）教学实施 (9)1.教学理念 (9)2.教学模式 (9)3.教学方法与手段 (10)4.学法 (10)5.教学实施过程 (11)（二）教学实施保障 (12)1.师资保障 (12)2.教学资源保障 (13)一、课程信息课程名称：饭店英语学时：64学分：4适用专业：旅游英语，酒店英语，酒店管理二、课程性质与任务（一）课程性质《饭店英语》课程是旅游英语专业酒店方向的专业核心课程，同时也是酒店英语，酒店管理等专业方向的专业基础课程，是一门理论知识和实践技能并重的理实一体化课程。
本课程作为旅游英语专业的专业基础课之一，基于工作环境设计，以职业素养培养为核心，旨在通过创设酒店服务情境，要求学生在仿真情境下学习英语表达和酒店英语交际基本技能，通过理论传授与实训培养学生熟练运用英语进行交流的能力，培养能从事涉外酒店各部门工作的高素质技能型专业人才，从而适应涉外酒店行业对服务人员英语能力的要求，是一门应用性、实践性强的课程。
（二）课程任务本课程内容源自涉外酒店工作需要，紧紧围绕酒店工作环境和岗位内容进行设计，服从服务与酒店业的职业要求。
课程设计充分考虑酒店实际工作需要，以行业实际需要的各项能力培养作为教学目标，教学内容围绕酒店各个岗位的工作内容展开，运用任务驱动教学模式，以学生的“学”为中心组织“任务化”的课程学习活动，并结合指导讲授、案例讨论、小组课业、模拟实训等多种教学方式，多角度培养学生运用英语进行交流并完成工作任务的能力。
本课程在内容选择时突出对学生英语语言交流能力的训练，理论知识的选取紧紧围绕涉外酒店各岗位的工作任务来进行，同时兼顾高等职业教育对理论知识学习的需要，针对行业发展的最新动态及未来走向指导学生做好正确的知识储备和心理准备。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
饭店英语（1）实训教学大纲（Hotel English I）（供四年制旅游管理专业2012级试用）课程编号：面向专业：旅游管理实训类别：专业课实训实训时数：12考核方式：考查实训总的目的与要求：本课程是根据饭店，特别是五星级饭店对本科培养饭店人才的需求开设的英语实训类课程。
通过实训，提高学生的饭店英语实用职业技能，包括：用英语与客人交流沟通的能力，饭店英语礼仪服务得体应用的能力，饭店英语服务实际操作的能力，用英语销售饭店产品的能力，用英语处理投诉的能力，用英语解决突发事件的应变能力，以及用英语进行个性化服务和创新服务的能力。
其中：验证性实训 16.67 %，设计性实训 50 %，综合性实训 33.33 %教材及参考书目：[1]吴云.邵华.21世纪实用饭店情景英语教程.第一版.上海：学林出版社.2005[2]葛志宏.旅游英语900句.第二版.北京：中国书籍出版社. 2005[3]丁树德.卢炜.实用旅游英语口语教程. 第一版.天津：天津大学出版社2005[4]旅游局.旅游饭店英语情景会话.第一版.北京：旅游教育出版社.2005[5]张军著.饭店职业英语. 第一版.昆明：云南大学出版社.2008[6]郭兆康主编.酒店实用英语. 第一版.东北财经大学出版社2008[7]李永生酒店英语会话.第一版.北京：高等教育出版社 2005[8]姜文宏，李玉娟．饭店服务英语．第一版.北京：高等教育出版社，2006[9]吴云．21世纪实用饭店情景英语教程．第一版.上海：学林出版社，2005[10]张伟．饭店英语．第一版.天津：南开大学出版社，2005执笔人：唐金稳审核人：龚艳教学院长：刘曙霞饭店英语（1）课程实训指导书唐金稳编写目录CONTENTS实训一 Making Room Reservations实训二 Checking in实训三 Extending the stay and Changing the Room实训四 Dealing with a Complaint and on the Guest’s Request 实训五 Foreign Currency Exchange实训六 Checking Out实训一 Making Room Reservations实训时数：2课时实训目的：1.帮助学生掌握客房预订的技能；2.了解如何询问客人有何特殊要求。
实训内容与形式：英语对话练习Changhong Hotel.May i help you ?长虹饭店。
需要我帮忙吗？I'm phoning from the U.S.A I want some information before making a reservation.我从美国打的电话。
我在我来之前想先订个酒店Yes,madam.How can i help you?是的，夫人，我怎样帮你呢？The first thing i want to know is how far the hotel is from the airport.第一，我想知道从机场到酒店要多久。
Only fifteen minutes drive.只需要15分钟。
Do you have a conference room?你会议室吗？We have a conference hall that seats four hundred.We also have eight meeting rooms which seat twenty persons sach.我们有分别可以容纳400人，还有8人，或者20人的会议室。
So you must have a business center.所以，是有商务中心的。
Yes,madam.The business center offers twenty-four service.We can provide secretarial and translation services and we of course have fax and telex.是的，夫人，在2004年商务中心提供了服务。
我们可以提供秘书，翻译服务，我们当然有传真和电传。
What do you charge for double and single rooms?你这的单人间和双人间分别怎么收费的？Single rooms are RMB 320 Yuan per day while double rooms are only RMB 480 Yuan.单人房要320元，而双人房每天要收480元That sounds very reasonable.Well,i'll have to talk to my boss before making reservations. 这听起来似乎很合理.好吧，我得和老板谈谈再决定。
Do you need any further information,madam?夫人，你还需要什么资料吗？Ah,yes.Is there a boutique in the hotel?啊，是的，酒店这有精品店吗？Yes,madam.In fact,we have a shopping center with fashion boutiques,a souvenir shop and supermarket.是的，夫人，事实上，我们这有时装精品店，礼品店和超市。
Thank you for all information.谢谢您的所有信息。
Thank you for calling the Changhong.感谢您致电长虹实训注意事项：1.Knowing how to make a call to book a room for the certain client(s)2.Knowing how to provide you idea(s) of what you want3.Knowing how to ask others some certain things实训报告要求：1.介绍典型句型和词汇。
2.介绍即将进行的对话内容，让学生进行小组对话练习。
3.模拟接受客房预订的情景，学生上台表演。
实训二 Checking in实训时数：2课时实训目的：掌握入住手续的办理。
实训内容与形式：英语对话练习Good morning,sir.Welcome to our hotel. 先生早上好。
欢迎来到我们酒店Glad to meet you. 很高兴见到你。
The pleasure is mine.Are you checking in? 我的荣幸。
你要检查吗？Yes. 是的Do you have any baggage in the trunk? 你有没有带行李箱？Yes,that's all. 是的，这是全部May i help you with your suitcases,sir?我可以帮你提箱子吗，先生？Thank you. 谢谢你This way,please.It's slippery,please mind your step. 这边请。
这路滑请你小心。
Yes.i will. 好的，我会的Please go in by the door on the left.A bellman will show you to the front desk.请继续往左边门走。
阿贝尔曼将带您到前台。
Thank you. 谢谢你。
实训注意事项：1.Greet guests2.Ask the guest whether he/she has a reservation with the hotel.3.Yes--- check the record in computer.No --- sell rooms.4.Ask the guest to show his/her identification.5.Ask the guest to fill in the registration form.6.Ask about the way of payment.7.Form the check-in record.8.Give the room keycard to the guest9.Call the bellman10.Thank the guest.实训报告要求：1.介绍典型句型和词汇。
2.介绍即将进行的对话内容，让学生进行小组对话练习。
3.模拟办理入住手续的场景，学生上台表演。
实训三 Extending the stay and Changing the Room实训时数：2课时实训目的：1.帮助学生掌握如何与游客建立良好的关系；2.掌握房间续住的技能。
实训内容与形式：英语对话练习Key Sentences（重点句子）1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？请问房费多少？11．The current rate is＄ 50 per night．现行房费是50美元一天。