沃尔沃评审内容(1)doc资料
车辆装修综合评审内容
车辆装修综合评审内容
车辆装修综合评审内容包括：
1.外观设计：考察车辆外观装饰的美观程度，包括车身涂装、车贴、车标、灯光装饰等。
2.内饰装饰：评估车内空间整体布局、座椅、内饰材料以及仪
表盘、多媒体系统等装饰的设计和舒适度。
3.功能性装饰：考察车辆装饰的实用性和功能性，包括车载电
器设备、娱乐系统、车载导航系统等。
4.安全性评估：评估车辆装饰对于车辆安全的影响，包括安全带、气囊、防抱死刹车系统等。
5.品质评估：评估车辆装饰的质量和耐用性，包括材料的选用、加工工艺等因素。
6.环保评估：评估车辆装饰的环保性能，包括材料的环保性、
节能减排等。
7.性价比评价：综合考虑车辆装饰所提供的功能、质量和价格
等方面进行评价。
8.用户评价：考察车主对车辆装饰的使用感受和评价。
以上综合评审内容可以综合考虑车辆装修的设计、实用性、安
全性、品质、环保性、经济性以及用户的反馈等方面，对车辆装修进行全面评价。
Volvo RTS Form Master 沃尔沃技术规范审查表
签字：买方Leabharlann /采购方Date日期Signature: Supplier Representative 签字：供应商代表
Note : By signing, we affirm that we have completed a thorough review of the Technical Specifications for this product, revision levels listed above, and have the ability to produce and deliver this product in accordance with the specifications, except as documented in the compliance matrix. 注：除兼容性矩阵的有关内容以外，通过签订文件，我方申明我们已经全部完成了对本产品的技术规范，上述技术变更水平，以及制造能力与按 照规定要求供货能力等方面进行了彻底审查。
Date日期
Additional Signatures 附加签字 Name姓名 : Title职位 : Date日期 :
RTS Signed 签署技术规范审查 RTS Closed (all actions closed) 结束技术规范审查（全部行动） Closure Date :
RTS COVER SHEET
REVIEW OF TECHNICAL SPECIFICATIONS (RTS)技术规范审查（RST）
RFQ or DCN No : 报价或技改通知号码 RTS INITIATION DATE : 技术规范初始时间
Part Name(s)配件号 Part Number(s). & Version(s) 配件号&版本号 Drawing Numbers(s). & Issue(s) 图号或期号 Project(s)项目 Supplier Name供应商姓名 Supplier Parma Code 供应商帕尔马编码 Supplier Part Number(s) 供应商配件号码 Supplier Representative 供应商代表 Supplier RTS Team 供应商（技术规范审核）团队 Volvo Design Engineer 沃尔沃设计工程师 Volvo Buyer 沃尔沃买家 Volvo SQA Engineer 沃尔沃供应商质量工程师 RTS Signature date 技术规范说明签署日期 RTS Closure Date 技术规范截止日期
AUDIT审核评分标准
AUDIT审核评分标准产品审核中，对发现的缺陷按其严重程度进行分级，分 A、B和C类缺陷。
三个缺陷等级有不同缺陷等级系数，用缺陷等级系数来计算缺陷点数：缺陷点数总和（FP）=∑（缺陷数×缺陷等级系数）缺陷数和缺陷点数（FP）的计算是总体评价时所必需的。
在检验明细表中的方格内填入所发现的A、B和C类缺陷，然后计算缺陷点数并在总表中计算质量特征值。
质量特征值的计算公式为：质量特征值（QKZ）=100-缺陷点数/检验件数产品审核过程中，若发现一处A类缺陷既判该产品为不达标产品，若发现两处B 类缺陷既判该产品为不达标产品, 若发现十处C类缺陷既判该产品为不达标产品。
当发现A 或B类缺陷时，每个部门需要在3个工作日内提交原因分析。
附件1、素材件缺陷等级判定表附件2、油漆件缺陷等级判定表批准：审核：制作：附件1、素材件缺陷等级判定表附件2、油漆件缺陷等级判定表A类缺陷（关键缺陷）1、用户不能接受的缺陷，会影响到产品的装配，例尺寸偏长或偏短；2、油漆件A面有流挂、颗粒、桔皮等严重影响外观的缺陷；3、有A类缺陷的产品必须返工，必要时进行报废。
B类缺陷（主要缺陷）1、B类缺陷是一种使人感到不愉快的干扰性缺陷；这种缺陷会引起用户（内部的和外部的）提出索赔要求。
这就是说基本上所有的在表面上摸得着和看得见的可确定的缺陷，以及严重的配合缺陷；2、漆件件B区的颗粒、桔皮、流挂等缺陷。
C类缺陷（次要缺陷）1、需要修正的缺陷,只有那些要求很高的用户(内部的和外部的)会提出索赔要求，这些缺陷绝大多数是处于模棱两可的情况下；2、例颗粒、桔皮、流挂等油漆外观缺陷，经过抛光处理后基本可消除。
整车AUDIT评审标准
评审标准说明
1. 根据整车评审结果出据整车评审报告。
2. 评审报告结论
2.1 顾客满意度评定原则
2.1.1 很不满意
2.1.1.1 关键件、重要件失效。
2.1.1.2 功能件失效。
2.1.1.3 严重的重要运动件失效。
2.1.1.4 严重的外观缺陷。
2.1.1.5 淋雨出现流漏。
2.1.1.6 错装、漏装等缺陷。
2.1.2 不满意
2.1.2.1 顾客难以接受的,但又不是非常严重的外观缺陷。
2.1.2.2 轻微的次要运动件干涉。
2.1.2.3 整车卫生不合格等缺陷。
2.1.3 基本满意
2.1.
3.1 无人为造成的缺陷。
2.1.
3.2 没有出现造成顾客很不满意的六项缺陷。
2.1.
3.3 有轻微的缺陷，但需要返修的。
2.1.4 满意
2.1.4.1 轻微缺陷，但不需要返修的，顾客可以接受的。
2.1.5 很满意：
2.1.5.1 整车无缺陷。
2.2 质量等级评定原则
2.2.1 扣分标准参照第2～23页的标准执行。
2.2.2 根据评审结果扣分总和评定出质量等级，详见：第24页。
2.3整车评审抽检比例要求
注：表面外观下面一栏做为轻微质量缺陷项目扣分值
整车质量等级
2.3 整车评审抽检比例：
月产量（辆次/月）最低评审样本（辆次/月） < 100 2
100-200 4
201 - 400 8
401 - 600 12
> 601 20。
沃尔沃评分法百科
沃尔沃评分法百科
沃尔沃评分法是一种常见的绩效评估方法，常用于变量管理和改进流程的研究。
沃尔沃评分法的概念源自百胜工程（Deming Philosophy），强调关注细节，做出改善质量的决策。
该管理方法将管理工作分成低级和高级两个部分，其中低级的部分只关注当前的表现，而高级的部分则更多地关注长期的变化。
沃尔沃评分是一种可行的、可量化的方法来测量管理活动对企业绩效的影响。
具体来说，沃尔沃评分法是用来测量总体绩效，它是一种由三项指标（重要性、水平和目标）来确定工作情况的指标体系：•重要性：评估活动的重要性；•水平：评估活动是否达到其目标；•目标：评估活动所追求的目标。
沃尔沃评分法的结果可以用来确定有效的管理活动，改善企业绩效。
沃尔沃评分法的改进形式还有几种方式。
•评分表：将每一项指标的重要性、水平和目标的量化测定放在一张表中，为评估某项活动提供了标准参考；•质量指标：质量指标是一种质量管理技术，可以概括一项活动的质量，从而对事件进行跟踪；•客户满意度调查：客户满意度调查可以用以测量组织的服务质量和客户满意度，以了解指标成就的实际情况。
Volvo-Cars-Customer-Specific-Requirements-IATF1694
V o l v o -C a r s -C u s t o m e r -S p e c i f i c -R e q u i r e m e n t s -I A T F 16949-2018.01.01沃尔沃I A T F 16949顾客特殊要求(共10页)VOLVO CAR GROUPCustomer-Specific Requirements For use with IATF 16949Unless waived in writing by Volvo Car Group, "Tier 1 suppliers" and directed 2nd Tier Suppliers to Volvo Car Group for production or service parts or services shall be third party registered to IATF16949 and ISO14001.Volvo Car Supplier Quality Office 01/01/2018 --本页仅作为文档封面，使用时请直接删除即可-- --内页可以根据需求调整合适字体及大小--Effective from 1st April 2018Per IATF 16949, an "organization" is the manufacturing facility being registered to IATF subcontractor is the manufacturing facility directly contracted by the organization to ship product to the organization in support of a Volvo Car contract. A subcontractor hired by the organization to perform services not directly related to a Volvo Car contract . floor cleaning or grass cutting) is not impacted in any way by the subcontractor development or other subcontractor requirements stated in IATF 16949. In this document, the terms "organization" and "supplier" are interchangeable, both representing the company (or site) being registered to IATF 16949.0. GeneralUnless waived in writing by Volvo Car, "Tier 1 suppliers"* to Volvo Car for production or service parts or services shall be third party registered to IATF16949:2016, ISO 9001:2015 and ISO 14001:2015.The Scope (section 1) of IATF 16949 specifies the types of organizations appropriate for an IATF16949 registration.* Note: In this context, "Tier 1 supplier" refers to an organization's manufacturing site directly contracted by Volvo Car. (Tier1 and Directed Tier2)While it is technically feasible to register only one part of an organization's facility (one product line or area) to IATF 16949, this type of limited scope is not permitted.Note: Requirements in this document do not supersede any regulatory requirements.1. ScopeIATF 16949 and this document define the fundamental quality system requirements for Volvo Car suppliers. This document contains the company-specific requirements supplemental to IATF 16949. These supplemental requirements shall be included in the scope of the registration/certification audit in order to be recognized as satisfying the Volvo Car supplier criteria for third-party certification by an IATF recognized and contracted certification body.IATF 16949 is applicable to manufacturing sites of suppliers to Volvo Car (production and service parts and materials), and to assemblers of production parts or materials supplying to Volvo Car Vehicle Assembly Plants.All IATF 16949 requirements and the requirements of this document shall be addressed by the organization’s quality system.The English language version of this document shall be the official version if translated.For purposes of third party registration.Any translations of this document shall:•Be for reference only,•Reference the English (AIAG) version as the official language,•Be acceptable only if translated by organizations authorized by IATF Oversight (see and include Volvo Car in the copyright statement.Copies of this document are available from Volvo Car at Volvo Cars Supplier Portal and IATF Homepage Note: unless otherwise noted, all references listed throughout these Volvo Car Group Specific Requirements refer to the latest edition.2. Terms and DefinitionsWhere inconsistent terminology exists between IATF 16949 and this document, this document shall take precedence. Otherwise the definitions from IATF 16949 apply to this document.2.1 Active PartAn active part is one currently being supplied to the customer for original equipment or service applications. The part remains active until tooling scrap authorization is given by Volvo Car Procurement. For parts with no customer-owned tooling or situations where multiple parts are made from the same tool, written confirmation from the Buyer is required to deactivate a part.2.2 Capacity verificationA verification methodology to demonstrate that an organization can meet the weekly volume requirements as defined in the Purchasing Request for Quote (RFQ), Commercial Program Agreement (CPA) or Tool Order.2.3 CustomerFor the purposes of IATF16949, references to “customer” in this document shall be interpreted as the entity, . Volvo Car, which is both purchasing and receiving product from the organization complyingwith IATF 16949.2.4 Gauge familiesGauge families are measurement devices of the same type, make, and model that are used in a similar environment (temperature, humidity, range, method of measurement, etc.).2.5 OrganizationFacility adding manufacturing value to production materials: providers of production or service parts, heat treating, plating, painting or other finishing services, sourced by Volvo CarNote 1: For the purposes of registration under ISO/TS 16949, the "organization" is the entity normally referred to by Volvo Car as the "Tier 1 supplier". Volvo Car will continue to use that term when negotiating with the organization.Note 2: To avoid additional confusion, although the term "supplier" is used by IATF 16949 to indicate "subcontractor", Volvo Car will use the term "Tier 2 Supplier".Note 3: "Design responsible Suppliers" also provide engineering services. Program specific Engineering Statement Of Work (ESOW) defines engineering responsibilities.Note 4: Sequencing warehouses and other facilities not adding manufacturing value to the product arenot eligible for stand-alone registration to IATF16949.Note 5: For the purposes of registration under IATF16949, the "organization" is a direct sourced supplieris normally referred to by Volvo Car as the "Directed Tier 2 supplier".2.6 Supplier Request for Customer Approval SREA /SRICASREA - Supplier Request for Engineering Approval.SRICA - Supplier Request for Industrial Change Approval.Detailed information when to use is available through Volvo Cars Supplier portal2.7 SQM (Supplier Quality Management)Supplier Quality Management - Volvo Car team dedicated to evaluation of potential suppliers in the sourcing process, preparation and approval of new processes and parts in new projects, and supplier development in running production.2.8 Subcontractor (Tier X Supplier)Provider of production materials, production or service parts, directly to an organization contracted by Volvo Car. Also included are providers of heat treating, painting, plating or other finishing services.N ote: “Directed Tier x supplier" refers to an organization's subcontractor directly contracted by Volvo Car.2.9 SCASpecial Characteristics Agreement SCA is an agreement what characteristics are the most important to control, what control methods and frequencies to use and also a summary of the capabilities reached during R@R.2.10 Volvo CarThe names "Volvo Car” refer to the corporate entity comprising all departments under Volvo Car Group.2.11 Volvo Car Engineering (PD)Volvo Car Product Development Engineering, including Program and Non-Program organizations.2.12 VSIMVolvo Supplier Improvement Metrics – supplier performance measurements available through Volvo Cars Supplier portal2.13 Quality WallQuality Wall is a tool to protect Volvo Cars production plants from quality disturbances. This extra inspection is manned with additional supplier resources. When requested, 100% inspection of all material must be performed using the Quality Wall Checklist available at the Volvo Car Supplier Portal.4 Context of the organizationCustomer satisfaction - supplementalCertification Body / Registrar NotificationThe organization shall notify its certification body/registrar in writing within ten (10) working days after request from Volvo Cars. This notification of the registrar will constitute a "customer claim"as defined by the IATF Rules. This step will initiate the decertification process of theorganization's IATF 16949 certification.In case of withdrawal of ISO 9001, 14001 or IATF 16949 certificate, the organisation shall inform Volvo Cars within ten (10) working days.5 LeadershipCustomer focusThe organization shall demonstrate enhanced customer satisfaction by meeting the continuous improvement requirements of VQE.6 PlanningNo Volvo Car Corporation Customer Specific Requirements for this section7 SupportPlant, facility and equipment planningThe organisation shall keep Volvo Car system for recording of production line capacities (Line Capacity Reporting LCR) updated, as requested.Environment for the operation of processesThere are monthly audits of 5S for continuous improvement of plant cleanliness, housekeeping and working conditions. Packaging material is included in this requirement. Management team shall continuously monitor improvement plans.Measurement system analysisMeasurement systems used to verify Special Characteristics identified in the SCA document shall show Total Gauge R&R values lower than or equal to 10% (evaluated towards tolerance band). Volvo Cars Supplier Quality Management organisation can in special cases approve use of measurement systems with Total Gauge R&R values between 10% and 30% but the tolerance range used by the organisation must in those cases be decreased to assure that all parts released fulfil Volvo Cars specification.For further details see Customer-Specific Requirements for use with AIAG PPAPInternal LaboratoryThe organization’s Internal Laboratory shall be accepted by the customer, if specified by Volvo Cars7.5.3.2 Control of documentsWhere the organization uses Volvo Car documents / instructions or other documents of external origin, the organization ensures that the appropriate revision level is used•Standards & Forms - Latest revision•Design records - Revision valid at PSW approvalNote: Engineering Standards & Forms are obtained from Volvo Cars Supplier PortalIf any standards are not available through the above source, organizations should contact Volvo Car Engineering).7.5.3.2.1 Records retentionThe organization shall retain the documents below in a safe and confidential way for the following timesDevelopment Documentation L+20e. g. CAE Reports, Laboratory Reports, Measurement Data, Measurement Protocols andTest ReportsProduct Documentation for Legal and Safety Requirement related parts L+20 (These are identified by consequence class 1, CR or RT requirements or Emission Related Components ERC marking) e. g. Purchase orders and amendments, Tooling orders, PPAP documents, Set-up verification results, Running Production Inspection, Running Production Testing, Annual Layout Inspection and Log-books showing modifications and changes to production process.Product Documentation for non-Legal nor Safety Requirement related parts L+1e. g. Purchase orders and amendments, Tooling orders, PPAP documents, Set-upverification results, Running Production Inspection, Running Production Testing, Annual Layout Inspection and Log-books showing modifications and changes to production process.Remark: L stands for Vehicle Life representing the date when the product which the documentation is related to, is not produced any more including spare parts. Add twenty (20) or one (1) year to the year when the product is not produced any more in order to calculate the destruction date for the record.7.5.3.2.2 Engineering SpecificationsPart folder RequirementsThe Part folder define the Engineering Specifications describing the requirement for the part .•2D Drawings•3D Models•Technical RegulationsHeat Treat Assessment Requirements•For supplier processes defined by SQM, supplier shall demonstrate compliance to CQI-9 "Special Process: Heat Treat System Assessment" available through AIAG.Assessment is done yearly and is valid also for sub-suppliers.•The heat treat assessment can be either 1st or 2nd party, but must be conducted by a qualified assessor as defined in AIAG Heat Treat System Assessment CQI-9.Note:•Heat Treat assessments conducted by the organization, heat treat suppliers, or Volvo Car demonstrating compliance to CQI-9 requirements do not relieve theorganization of full responsibility for the quality of supplied product.•To reduce the risk of embrittlement, heat-treated steel components shall conform to the requirements in VCSDesign and development reviewUnless agreed with Volvo Cars, design responsible suppliers shall include Volvo Car Engineering, Assembly and / or Manufacturing in design reviews for all Volvo Car parts.8.3.3.2 Manufacturing process design inputVolvo Cars Commodity Specific Assessments (CSA) shall be used as manufacturing process design input. Available through Volvo Cars Supplier Portal.8.3.3.3 Special characteristicsDesignated Special CharacteristicsThe organization shall together with Volvo Cars identify and agree with Volvo Car Engineering and SQM organization regarding which characteristics are the most important to control, how to control them and appropriate control frequency.Measurement points from Measurement Point Drawings shall be included in the special characteristics.The form "Special Characteristics Agreement (SCA) available from Volvo Cars supplier portal shall be used and approved. The SCA shall be completed and updated as required by the customer.Design FMEA(s), Process FMEA(s) and Control plan(s) for parts with characteristics influencing Health, Safety and Legislation Requirements prepared by design responsible organization require Volvo Car Engineering approval. Approval signoff shall be made on the SCA document. Product approval processThe organization shall comply with the AIAG PPAP, Volvo Car PPAP Requirement Handbook and Customer Specific Requirements for PPAP.PPAP package for subcontractors to be available upon request.Supplier verifies PPAP compliance of requirements by on-site visit of high impact/new projects subcontractor’s facilities.Capacity Verification shall be submitted to Volvo Cars. Changes in capacity shall be communicated to Volvo Cars.All PPAP documents are available in English.Manufacturing process design outputAIAG FMEA handbook must be followed.Supplier quality management system developmentSubcontractors shall have an accredited third party certification to current version of IATF 16949 or VDA6 unless otherwise agreed by Volvo Cars. The organization shall have a list of its subcontractors available to Volvo Cars.Control planSpecial characteristics identified in the SCA document shall be included and marked in the control plans.All Gauges used for measuring and evaluating of Volvo Cars components/parts according to the control plan shall have a Gauge R&R performed in accordance with the appropriate methods described by the latest AIAG Measurement Systems Analysis manual. Gauges should be regularly verified (quick check on top of yearly calibration) before use. New Gauge R&R shall be done after each Gauge calibration or as agreed with SQM.When consequence class 1&3 have been defined in the SCA document, Attribute Gauges are not accepted.Technical Regulation testing frequency requirements shall be clearly noted in the Control Plan and PFMEA. Any revisions to these frequencies require Volvo Car SQM concurrence.The control plan shall include the needed increased inspection frequency related to tools . dies, moulds and cutting tools) coming close to their estimated life time.If requested the organization shall reinforce the control plan (“Quality Wall”) by increasing the frequencies and scope of controls and inspections in order to avoid parts out of specification during the launch phase. The reinforced control plan shall be used for all deliveries until otherwise is decided by Volvo Cars.Volvo Cars reserves the right to require the use of an independent third party inspector to ensure that only compliant products are shipped to Volvo Car facilities.Identification and traceabilitySupplier shall have a traceability system in place for products, including sub components shipped to customer. Traceability data has to support Customer retention timings.Total Productive MaintenanceGauge and Measurement equipment shall be subject to recalibration and verification after maintenance activities.Tool and equipment maintenance plans shall contain those special characteristics identified in the SCA document.Error-proofing and “Poka Yoke” methods shall be defined in preventive maintenance plans.Control of changesFor Supplier initiated changes, Volvo Cars change processes (see below) at Volvo Cars supplier portal have to be used.Process, site and subcontractor changes:SRICA Supplier Request for Industrial Change ApprovalProduct changes:SREA Supplier Request for Engineering ApprovalIn order to give the Customer needed time to review change requests, the Organization shall ensure that required Customer approvals are attained in due time prior to any changes.A new PPAP approval is required after any change initiated by SRICA/SREAchange of process controlsIn case of temporary process change(s) the organisation shall ask for a Temporary Part Deviation (TPD) approval.Layout inspection and functional testingUnless otherwise agreed with Volvo Car’s Supplier Quality Management (SQM), all PartFolder requirements, including all applicable legal and homologation requirements, shall be verified and documented annually and described in the Control Plan.Control of nonconforming productIn case of need of shipping parts outside Technical Specification the organisation shall ask for a Temporary Part Deviation (TPD) approval. All affected Volvo Car facilities shall be informed in case of shipping non-conforming material.The organization shall immediately notify Volvo Car Engineering, SQM and the receiving Volvo Car facility of test failure (including Technical Regulation activities), suspension of shipments, and identification of any suspect lots shippedCustomer notificationCustomer Deviation Permit is managed by the TPD Process /PPAP processSubmission of PPAPThe organization shall submit PPAP per Volvo Car's Phased PPAP Handbook, available through the Volvo Cars Supplier Portal.PPAP submissions can only be approved according to released (not “Preliminary”) PartFolder for Suppliers.9.1.2.1 Customer satisfactionThe organization management has a defined organization and a systematic process •to monitor VSIM metrics monthly in o rder to meet VQE requirements.•to update VSIM with relevant information continuously . Supplier contacts, 8D reports, APQP, PPAP, Line Capacity Report).•to collect and evaluate continuously progress of new projects . APQP reporting and PPAP planning).•to collect and evaluate regularly "customer satisfaction" . interviewing Volvo Cars Manufacturing, Logistic, SQM, Buyer, Volvo Car Engineering, Customer Service andother customer representatives).•to have a process to determine what drives reduction in warranty costs and improvement in customer satisfaction.10.2.5 Warranty management systemsFurther information will be found on VSIM.10.2.6 Customer complaints and field failure test analysisAny non-conforming product or process output shall be analysed using the 8D methodology to identify Root Cause and implement robust Permanent Corrective actions.Organizations shall respond to Quality Rejects and Administrative Rejects with an 8D and in Volvo Car reporting system as specified by customer.A Yearly review of Volvo Cars customer complaints shall be performed in order to find common systemic Root Causes.Change Log:9。
沃尔沃说明书
沃尔沃物流信息服务平台软件需求规格说明书变更记录目录1概述 ............................................................................. ....................................................................... 4 1.1 1.21.3 22.1编写目的 ............................................................................. ...................................................... 4 系统目标 ............................................................................. ...................................................... 4 术语定义 ............................................................................. ...................................................... 7 物流信息服务平台 ............................................................................. .. (9)首页 ............................................................................. ...................................................... 9 物流需求发布 ............................................................................. .................................... 10 物流解决方案 ............................................................................. .................................... 10 物流企业园区 ............................................................................. .................................... 11 物流联盟论坛 ............................................................................. .................................... 12 物流效率测算 ............................................................................. .................................... 12 新闻维护 ............................................................................. ............................................ 14 物流项目发布 ............................................................................. .................................... 14 论坛维护 ............................................................................. ............................................ 15 物流运营数据分析系统维护 ............................................................................. ............ 16 数据字典 ............................................................................. ............................................ 17 网站用户管理 ............................................................................. .................................... 17 平台系统管理 ............................................................................. (21)需求说明 ............................................................................. ............................................................... 9 2.1.1 2.1.22.1.3 2.1.4 2.1.5 2.1.6 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7物流信息服务平台管理系统 ............................................................................. .. (14)3 4 5 6性能要求 ............................................................................. ............................................................. 23 可维护性, 可扩展性 ............................................................................. .......................................... 24 安全性 ............................................................................. ................................................................. 25 设计约束 ............................................................................. ............................................................. 26 6.1.1 6.1.2 语言约束 ............................................................................. ............................................ 26 系统模型约束 ............................................................................. (26)7 8 9界面要求 ............................................................................. ............................................................. 27 验收标准 ............................................................................. ............................................................. 29 附件 ............................................................................. (30)1 概述1.1 编写目的本文档是北京软通动力科技有限公司（以下简称软通）在沃尔沃（中国）投资有限公司（以下简称沃尔沃）的物流信息服务平台合同基础上编制的。
沃尔玛验厂结果颜色等级评定明细
沃尔玛验厂结果颜色等级评定明细沃尔玛验厂结果颜色等级评定明细一、分包商部分：1、使用承包商生产沃尔玛产品—绿灯2、工厂使用并雇佣家庭佣工—绿灯二、标准张贴部分：1、未张贴中文版W al-M a r t标准—绿灯2、更改W a l-M a rt标准后张贴—绿灯3、张贴的W a l-M a rt标准未经工厂管理者签署—绿灯三、外籍劳工部分：1、外籍劳工不清楚劳动合同的条款、工作条件等—黄灯2、根据所在国家的法律，外籍劳工不可以自由和雇主解除合约—黄灯3、根据所在国家的法律，外籍劳工的最低工资不足或福利不够—橙灯4、不经同意扣押外籍劳工的护照、居留证等—橙灯四、审核权限部分：1、禁止审核员进入厂区、宿舍区进行审查—红灯*工厂以各种理由不允许进入工厂、某一厂区、某一部门、宿舍区域等检查；*工厂无法提供任何相关资料，如人事资料、工资记录、考勤记录等。
2、禁止审核员进行员工面谈—红灯*工厂不容许与工厂职员面谈；工厂管理层坚持参与员工的面谈。
3、营业执照不恰当、营业执照在办理过程中—黄灯*工厂未能提供正确的营业执照或经营范围不符；工厂正在申请营业执照；*正在申请延长营业执照期限；营业执照正在年审当中。
4、收藏有关文件、文件不完整—黄灯*工厂未与员工签劳动合同或未全部签订劳动合同；*劳动合同过期；劳动合同没有员工签名；劳动合同缺乏必要条款；员工未获得一份劳动合同等；*工厂未按合同约定的基本工资支付给工人；*工厂仅提供了部分相关数据供审核员查看；*厂方不允许审核员复印资料。
5、无营业执照—橙灯五、惩戒性措施部分：1、体罚、虐待员工—红灯2、异性搜身（有身体接触）—橙灯3、强制员工脱衣搜身—黄灯4、性骚扰—黄灯5、同性搜身—绿灯6、谩骂员工（在面谈时观察、了解到）—绿灯六、歧视部分：1、以不适当的健康检查结果（如体检乙肝、非法验孕）来决定是否录用员工—黄灯2、妇女一旦怀孕就必须离职或予以解雇—黄灯*员工反映产后妇女不再录用；工厂要求孕妇辞职或请假。
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生产现场评估1.生产过程能力计划1.1质量体系ISOTS16949/ISO14001等1.1.1供应商的质量体系需要通过第三方ISO/TS16949和ISO14001体系认证。
1.1.2供应商要对基本政策、质量手册、程序和工艺指导书进行年审，以确保它们都是及时更新的。
1.2明确规定并经常更新客户和内部期望值、目标值和品质作业系统（QOS）的要求1.2.1供应商要有一个书面的章程明确规定要定期更新客户和内部期望值、目标值和品质作业系统要求1.2.2供应商有明确的组织机构和管理公司的系统性章程，包括：*愿景和战略*章程需要遵循VSIM（沃尔沃供应商改进矩阵），如PPM、质量关注、8D报告、反应时间、交付等其他目标*客户满意度调查结果（生产、物流、供应商技术支持、采购人、研发等）*管理层需遵循月度持续改进计划并对各个可度量指标/项目设定责任人*对于上述表现情况进行月度、年度评估*行动趋势表可用来说明整改效果。
*人力和设备资源计划的章程1.2.3供应商对售后情况进行跟踪，并且有一套评估规程来确定售后成本改善以及客户满意度提高所需的因素。
1.2.4供应商有明确的组织和一个系统性的章程，这个章程必须确保零件符合该零件领域的合法规定，甚至要符合关于对现存要求的变更和添加条款的要求（如果没有法定的要求,可使用n/a）1.3了解VSIM（沃尔沃供应商改进矩阵）1.3.1供应商能了解PARMA/VSIM，并有章程规定如下：*根据ISO/TS16949和ISO14001及时更新信息*更新联系信息*跟踪VSIM要求1.4关于内审的不符合项1.4.1供应商要有一个内审的日程安排并依此进行内审1.4.2内审中的不符合项不能有重复出现的1.4.3对于内审所发现的所有不符合项，要有根本原因分析以及整改行动计划，避免类似的不符合项再次发生。
2.FMEA（失效模式和有效性分析）/控制计划2.1FMEA手册和控制计划2.1.1组织机构要满足AIAG（汽车工业行动小组）的FMEA手册以及ISO／TS16949 Annex A和AIAG APQP中对控制计划的要求2.1.2所有的零件都要有书面的DFMEA、PFMEA和控制计划2.1.3为了减少和消除潜在的失效模式，需要有稳健的系统性规程使得这些过程能得到持续发展和改进。
基于以下原则、根据PFMEA得分情况，可以按重要性顺序采取整改行动：严重度关键度- 严重度和发生频率以及风险顺序数2.1.4 FMEAs和控制计划至少需每年一次进行审核或者问题出现时进行审核2.1.5对于所有错误发现区域进行审核，如果可行，计划采用防错对存在的问题制定设置错误预防设备的计划（防误防错）2.1.6供应商协同沃尔沃汽车公司识别所有的特殊特性和传递特性，并且完成：*特殊特性协议*PFMEAs*控制计划*操作指导书*持续计划和说明2.1.7供应商要确保所有沃尔沃公司的产品规格要满足控制计划、工艺指导书、作业设置指令和收货检验的要求2.1.8控制计划是恰当的品质计划的结果,并且包括与DFMEA和PFMEA的明确联系2.1.9要明确规定反应计划，使沃尔沃没有不合格的材料，并包括：*抑制程序*解决问题的行动*客户告知（供应商技术支持）*对不确定材料的处理方式*清晰健全的管理升级程序2.1.10对于防错和防误防错的措施，需要有书面文件和有效性测试以及定义预防性持续计划2.1.11设置规范化的操作指导书（包括控制计划、工艺指导书、作业支持、检查表、作业设置指令和插图），使操作工在工作现场可以看到，并按照指导书所写的操作。
指导书必须是可读的、特定的和可控制的。
3.员工准备和培训审查3.1熟练的员工3.1.1公司要确保只有受过培训的和熟练的员工才可以参与沃尔沃汽车零件的生产、测量、检验和设计培训包括适用的沃尔沃体系培训3.1.2供应商要有对所有部门的培训项目，以及能够表明符合这个培训计划3.1.3培训是供应商企业目标的一部分3.1.4供应商要明确操作工技能和他们的培训需求，并且有一个可选择性的标准来安排熟练员工使他们都能发挥自己的作用3.1.5供应商要使用熟练员工做到：*从内审和外审的结论中调查根本原因*根据客户关注点调查根本原因*审查二级供应商的8D报告4. APQP /投产/PPAP/运行率的审查4.1汽车行业行动小组的APQP手册和沃尔沃公司的APQP准备评估4.1.1供应商有一个管理新项目启动的体系和一份APQP的时间节点跟踪表4.1.2必须根据沃尔沃公司的APQP准备评估跟踪所有沃尔沃的项目，这些准备评估可以在沃尔沃网站上看到4.2汽车行业行动小组的APQP手册和沃尔沃公司客户特定需求4.2.1供应商要遵循汽车行业行动小组的APQP手册和沃尔沃公司客户特定需求4.2.2供应商遵循的沃尔沃“分阶段PPAP要求手册”包括：—分阶段的PPAP工艺流程图的知识—每阶段要有输入/输出—异常管理流程—必须基于暂时的零件偏差与临时零件提交保证4.2.3必须表明最初的运行率与第三阶段的产能验证，对所有沃尔沃的零件要满足确定的正常周产能的项目需求。
上述行为中的产能验证必须用沃尔沃的产能分析报告（或等同于此报告）以书面的形式呈现出来4.2.4供应商要监管客户需求，并有一个章程来保证三年内包括分供方在内的持续充足产能提高产能的变更需要有一个新的第三阶段的PPAP认可4.2.5供应商必须要求分供方有一个了解PPAP要求的章程规定（不管分供方是否为沃尔沃配套）5.对变更的管理5.1实施变更的章程5.1.1供应商要有一个书面规定来有效地实施客户关于设计、过程和量的起始变更5.1.2供应商进行有效地复审，并且更新质量支持文件（流程图、FMEAs、控制计划、操作指导书和视觉教具）对一个变更也要得到新的PPAP认可5.1.3供应商要有文件规定来保证在计划设计变更（SREA-工程认可的供应商要求）之前要得到沃尔沃的批准5.1.4供应商要有文件规定来保证在计划过程变更、分供方的变更和产品从一个地方到另一个地方的传递变更（SRICA-工业变更审批的供应商要求）之前要得到沃尔沃的批准6分供方的质量管理6.1质量体系6.1.1供应商要求分供方有履行IOS/TS16949或VDA或IOS9001的质量体系6.2管理供应商基地6.2.1供应商对评估和选择新的分供方要有明确规定6.2.2供应商要有管理供应商基地和购买的服务（如试验）的章程，包括对质量产生很大影响的因素的识别和以下原则：*供应商基地的愿景和战略*定义和遵循目标的章程（如PPM、品质关心、8D报告、反应时间、交付等）*对分供方进行月评估和年评估的行为*管理层要遵循月行动趋势表，这个表可以显示改进行为的效用*当分供方未履行要求时，备有相应的响应程序*分供方的持续改善，如使用沃尔沃的生产现场评估6.3从分供方管理产品质量6.3.1供应商需要分供方提供所有零件的PPAP文件。
供应商通过对分供方的重要项目或者新项目的现场考察来验证PPAP中符合要求的条款6.3.2供应商有义务将供应商部分文件中表明的任何工程要求转述给分供方。
分供方也有义务将符合上诉文件要求的内容呈现在提交给上一级供应商的PPAP文件中6.3.3 明确表明特殊特性。
供应商要有章程明确分析和处理分供方产品的特殊特性，实行健全的控制和防错措施特殊特性必须整合在供应商与分供方的PFMEA中，控制计划必须通过沃尔沃特殊特性协议规定6.3.4如果没有其他表述，供应商需要要求分供方每年对所有零件进行尺寸和功能的鉴定6.3.5供应商要有一个章程，明确规定分供方如何通过一个稳健的8D报告来保证所有问题的改进计划的实施6.3.6分供方要有章程规定，章程要规定问题解决方法和用熟练的工人调查关系到客户关心问题的根本原因6.3.7供应商要有合适的资源来管理分供方的质量，包括影响分供方现场评估的重要影响因素6.3.8供应商要有章程规定，供应商在实施任何分供方（二级或三级）的工程变更或产品变更批准之前，必须得到沃尔沃公司的批准6.3.9供应商提交给沃尔沃公司的PPAP文件需要包括分供方的PPAP信息并且是可以被审查的7.来料质量的控制7.1管理来料质量的章程7.1.1供应商要将进料质量管理作为一个部门列入组织机构，并保证充足的资源和明确的章程规定7.1.2供应商要有进料检验并且通过预防措施将其最小化的策略7.1.3来料质量的要求是控制计划（包括明确的频率和反应时间）的一部分。
如果采取了进料检验措施，就要有符合规范的书面证明7.1.4如果没采取进料检验措施，要有合格的分供方的合理解释7.1.5供应商要有程序规定零件制作和来料处理的区域，同时要保证零件不能混合摆放。
8. 过程变数监控/降低8.1 过程能力证明8.1.1 预防缺陷的关键因数是要降低过程变数, 采用SPC（统计过程控制）或等效的过程监控方法来明确什么时候必须采取措施。
8.1.2 对于SCA（特殊特性协定）中所规定的特性，供应商必须按照VCS 5060.19中所规定的CPK过程能力指数来验证过程能力。
长期CPK值需要大于1.33。
对于SCA（特殊特性协定）未列的特性，则按需要选用合适的特性、在所有过程中进行SPC（统计过程控制）监督/控制。
8.1.3 操作员工对于控制图进行审核，直接采取措施并且进行记录。
8.1.4 控制计划中的反应计划明确规定了操作员工如何向过程主管反应相关问题。
8.1.5 上述所有方面都必须根据(美国汽车行动集团) AIAG统计过程(SPC)手册。
9.1 测量系统9.1 测量系统能力、校准和使用9.1.1 按照控制计划用来检查构件/零件的所有检具都必须按照AIAG(美国汽车行动集团)最新颁布的《测量系统分析手册》进行R&R（重复性和再现性）分析，从而确定检具的测量能力。
9.1.2 检具主模板能够按照国内或者国际同等标准进行追溯。
检具必须按照合适的时间表和技术规范进行校准和维护。
9.1.3 供应商需要对防错装置进行定期评估。
需要提供相关的评估证据。
9.1.4 只要可能的话，SCA(特殊特性协定)中所列特性的测定都需要采用测量规（通止规）。
10．零件控制/零件标识/包装/运输10.1 各阶段零件标识和零件控制需要遵循相应的书面规程10.1.1 供应商需要准备一套书面规程，用以管控生产过程各阶段的零件标识和质量控制，其中包括返工、维修、报废、不合格品、测试、实验室、仓库、办公区等，涉及文档、评估、分离、隔离、处置和记录。
10.1.2 返工、维修、报废等相关过程的工艺指导书要求列出必需的细节内容，其中涉及装卸零件的再使用、质量验收标准、过程和产品控制参数、产品图纸版本和日期以及所需的特定量规和工装。
10.1.3 供应商确保常规生产中必须进行质量控制，而不能依赖返工过程，确保零件符合客户要求。