流程梳理思路[1]

流程梳理思路[1]
What is a Task?
• A Task is a breakdown of a process that produces a measurable result within the process.
• A task consists of one specific definable piece of work • A task is defined using <Verb>+<Noun>
流程梳理思路
2020/11/25
流程梳理思路[1]
Overall Business Process Model
At a high level, the overall business of a company can be represented by a single flowchart of major activities
• Not all tasks in the process flow need to be broken down into a Workstep
• A Workstep is defined usingwenku.baidu.com<Verb>+<Noun>
流程梳理思路[1]
Guidelines for Leading Practice Process Design
too high 4. Utilization rate of resources is too low or too high 5. Decision Making causes bottlenecks
流程梳理思路[1]
Balancing among competing objectives
• It is important to understand that improving a process is always a trade off among:
optimize. 5. Analyze exceptions and exception processing. Seek ways to
eliminate exceptions at the source. 6. Have a clear start event and clear end event 7. Have measurable objectives and set realistic goals. Understand
Planning
Finance
Order management
Purchasing
Shipping & Transportation
流程梳理思路[1]
Overall Business Process Model
Each Process can be decomposed into parts to help better manage complexity
流程梳理思路[1]
What is a Workstep?
• A Workstep is a number of tasks that are linked together by a specific measurable result within the process. These are put together to render the process flow easier to read.
• A Process Group consists of:
– One or many processes which relate to the same area of business – A Process Group is defined using <Verb>+<Plural Noun>
– An input task which serves as a trigger – A transformation, which is a number of tasks that need to be carried out – A set of sequences and conditions that determine the process flow – An output task which marks the end of the process
bottom 10.Use worksteps only when necessary to show a greater level of detail
流程梳理思路[1]
Guidelines – You know you’re in trouble when…
1. There are too many process variations 2. Thru-time is too long 3. Service level (e.g. percentage of cases on time) is too low or
流程梳理思路[1]
What is a Process?
• A Process is a collection of tasks designed to meet a specific objective. A business process is thus a specific ordering of tasks across time and place, with a beginning, an end, and clearly defined inputs and outputs.
current state metrics and define staggered targets for improvement. 8. Have a minimum of 4 and maximum of 20 tasks per Process 9. Be visible at one glance from left to right & ideally from top to
related business outputs
2
•Process: a segment of the process group covering
a specific business output
•Workstep: a sub-grouping of tasks aimed
4
at producing a common measurable result
流程梳理思路[1]
BPM Hierarchy Terminology
The Business Process Management Initiative, an international and multi-
industry task force aimed at creating standard universal BPM terminology
Purchasing
Procure Materials and Services
• Purchasing Strategy • Develop & Maintain Policies • Supplier Certification • Manage Contracts • Manage RFQ • Maintain Purchase Requisitions • Purchase Materials and Services • Monitor & Manage Contracts • Manage Consignment Stock • Receive Materials & Services • Performing incoming QA • Process Accounts Payable
– Typically they would be aligned to a particular business owner – A Process Group is a representation of time-related actions and
dependencies that – transfer a set of inputs into a set of related business outputs
1. Begin with leading practices. Diversions from leading practices must be closely examined and have a justifiable business reason.
2. KIS – Simplify, Simplify, Simplify 3. Standardize service levels and processes. Justify exceptions! 4. Challenge every manual task. Seek ways to eliminate, automate, or
times and better use of capacity (resources) • Increased parallelism often needs additional support from the
information technology infrastructure to ensure proper data sharing.
流程梳理思路[1]
Parallelism improves process design
• Improving a process – introduce as much parallelism as possible • More parallelism leads to improved performance – reduction of waiting
– A Process is a segment of the process group covering a single business area
• A Process is defined using <Verb>+<Noun> • Typically a process consists of a minimum of 3 tasks. • A process model consists of:
+
(used to render the flow-chart more
“readable”)
3
•Task: a breakdown of a process that produces
a measurable result
流程梳理思路[1]
What is a Process Group?
• A Process Group is a collection of related processes.
Goods Receipt
Goods Issue
Raw Finished
Goods Receipt
Purchase Order
Invoice Receipt
Vendor Payment
流程梳理思路[1]
Overall Business Process Model
This model highlights several different Processes performed in the course of every day business
and graphics, has produced the Business Process Modeling Notation
(BPMN).
•Process Group: a representation of time-related actions
1
and dependencies that transfer a set of inputs into a set of
Planning MPS
Product Costing
Profitability Analysis
Sales Order
MRP run
Planned Order
Order Execution
Delivery
Billing
Customer Payment
Purchase Requisition
Goods Issue