商务英语情景对话100主题-真正完整版
商务英语情景对话英语
商务英语情景对话英语对话1：Anna: Good morning, Mr. Smith. How can I assist you today?Anna: Of course, Mr. Smith. We have a wide range of car models available, all with different features and prices. Could you please let me know what specific requirements you have for the car?Mr. Smith: Well, I need a car that is fuel efficient, spacious, and has advanced safety features. Also, it should have a good resale value.Mr. Smith: That sounds promising. What is the price rangefor this model?Anna: The price for the ABC Sedan starts at $25,000, depending on the specific features and customization options you choose.Mr. Smith: That's within my budget. Can I schedule a test drive for this model?Anna: That works for me. I will reserve the car for you and send you a confirmation email with all the details.Mr. Smith: Great, thank you! I look forward to test driving the ABC Sedan.Mr. Smith: I will, thank you for your help, Anna. Goodbye.Anna: Goodbye, Mr. Smith. Have a great day!对话2：John: Hi Sarah, have you finished preparing the presentation for the client meeting?John: That's good to hear. We need to impress the clientwith our ideas and solutions. It's a crucial opportunity for us.Sarah: I agree, John. I've included all the necessary information and data in the slides, and I've also prepared some backup materials in case the client wants more detailed information.John: E某cellent work, Sarah. I trust your e某pertise in this area. Is there anything specific I should focus on during the presentation?Sarah: That's a good idea, John. It's important to engage with the client and address any concerns or doubts they may have.John: Absolutely. We want to build a strong relationshipwith the client and show them that we are the right choice for their business.John: Thank you for your hard work, Sarah. Let's do our best and make this client meeting a success.。
商务英语情景对话
1. FaxesDialogue oneM: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can als o call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax. M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it. How can that be?F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable.F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine.2. Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making Telephone AppointmentsDialogue oneM:Hello,Bill Berton speaking. What can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call. I’m glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F:That should be fine,shall we say about two o’clock?M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrowmorning at 9am with Doctor Parker.F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment.I have a scheduling conflict,and I can’t make it that early.M:If I put you in that later slot,would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?F:That’s all right.I think I should be able tomake it at 1:15. Can you put me down for that time slot?M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15F:Wonderful. Thanks very much.4. Four.MemosDialogue 1A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?B:Didn't you hear about that, our meeting was postponed until Friday.A: What? the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything. B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board?A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead.A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.B: But sir, many employees use instance messaging to communcate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policymaybe dirctly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.5. Busines CorrespondanceDialogue one.A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see something about my call last week, why didn't they sent it to me?A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.B:Can I see it first in seconds?A:Sure, here it is.B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.A:Did they ask you to sent the files beforehand?B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A:Can you help me for a minute?B:Sure, what I can do for you?A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference. A: Like "Regarding our new product line, we would like to anounce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6. Placing an OrderA: Our toner cartridges are already out of ink...Could you make an order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796 A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is. B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they grossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht most of the people you work with.A: I think you're right. But it does seems that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working enviroment! Have you tried to talk anyone about it? Maybe the boss of your boss? B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't support myself if I don't work. A: Yeah. But a boss like that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonalbe most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingA: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem? B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador[ 鎚'b鎠ədə ] is already here. The meeting is set to start at 9 am.B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the trafic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation.... Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6:30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare. Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawbackis that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too...a good way to keep fit.B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.11 The working lunchDialogue 1A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know.... Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break....A: I hate to make you work through your lunch break with how busy you are....B: It's okay.... I've already had several days in a row working through lunch....A: How about this.... We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat.B: You don't have to do that....A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.B: Actually I do like Chinese.... Let's make it a date for Chop Suey and the Martin account at about 12:30. Does that sound good?A: Great. I'll bring the food.Dialogue 2A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule?A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.B: Are you planning on treating the investors to a full-course meal?A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.B: That'll be pretty heavy for a mid-day meal, don't you think?A: As along as we stay away from anything alcoholic, we should be okay.B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian.A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.12 International Business TravelDialogue 1A: I hear you're being sent to Madrid for the annual conference. Is that right?B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.A: Are you serious? You haven't even been anywhere on vacation?B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee.A: You leave next Tuesday, right? What time is your flight?B: My flight departs at 7 am. I have everything except for my luggage ready.A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9.B: That would be great! Thanks a lot!Dialogue 2A: How were things in the Tokyo branch when you were there?B: Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for a change.A: Do you see the trend continuing over the next few months?B: Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they may have trouble when they go to open up business here.A: Why would you say that?B: They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for.A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable. B: Have you ever been to Japan?A: Sure! I just got back yesterday. I'm still suffering from jet lag.13 Dressing for BusinessD1Did you see the way that Brian came to work yesterday? Ever since he came back from that conference in Silicon Valley, he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office. I don't know how long it'll take before the management talks to him about it.He was really influenced by the way they do things on the west coast. I guess the working atmosphere is a lot more relaxed and casual in California. It comes from the information technology industry.. there isn't such a large division between home and office, so people want to work in the clothes they feel more relaxed in.Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark suites, and ties.It's not as bad as that...We are allowed to wear more casual jackets and trousers. Besides, didn't you hear what Brian found on his desk this morning?What's that?Management decided to give him four brand new white shirts. That's their way of telling him that his new style of dressing down is not quite acceptable.D2Even if our company didn't have a dress code, I still think people would wear formal clothing to work.I wouldn't be so sure... People want to wear what they feel most cofortalbe in.Maybe that's ture for some positions, but I think the marketing and sales staff would definitely not agree. They dress for success? You can't go out on a sales cal if you are dressed in jeans. It's just not respectful to you。
【精品】商务英语口语情景对话100篇(前30篇)
商务情景对话（共30篇）Table of contents 目录1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 CoWorkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Defivefing Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow mornin g. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact theirlawyer many times, but every time I call h is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t s tand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can faxthem first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to office.Martin’ｓF: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. Iyou their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call thenand ask them to refax.M:Yeah,you're going to have to call them and get them to being refax,these copies are so dark,I can'tmake out meaning of the words.F:What about that one?M:This one?This one is so light and I can neither read it,how can I being?F:You know I think the fax machine is out of toner,I can change the toner condition,that should solvethe problem.M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the faxmachine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,andthe meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls电话Dialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making T elephone Appointments电话预约Dialogue oneM:Hello,Here Berton speaking,what can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you me when you called my office this morning,my sacretary said you called concerning our meeting nextTuesday?M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you.F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another townthat day,is there any possibility we can move the meeting to Monday?M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return?F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut offsomethings,yes,we can arrange something,I will back Thursday morning,what about Thursdayafternoon,would that work for you?M:That should be fine,shall we say about two o’clock?to change F:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you needthe time,pls feel free to call me on myself phone.M:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I can’t make it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything available about 2 o’clock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,wouldthat be a better time?F:That’s all right。
商务英语情景对话100主题-真正完整版
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (6)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (24)021 Small talk (25)022 Delivering Bad News (26)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (28)No. 26 making concession (29)27 Discussing the Bottom Line讨论底线 (30)28/Accepting and Confirming (31)29/ Hard bargainers VS. Soft bargainers (32)30 CEO (32)31 Stockholders股东 (33)32 Board of Directors董事会 (34)33 Managerial Staff管理人员 (35)34 Laborial Staff普通员工 (36)Meetings and Interviews会议和面谈 (37)35 Executing Meetings开会 (37)36 Performance Reviews业绩评估 (38)37 Agendas会议议程 (39)38 Making Requests提出要求 (40)Presentations业务陈述 (41)39 Preparations and Developing Your Topic (41)40 Introductions and Beginnings介绍和开头 (42)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (43)42 Conclusions结论 (43)43 Q&A (Question and Answer Period)提问阶段 (44)Data数据处理 (45)44 Trends趋势 (45)45 Systems制度 (46)46 Scheduling日程安排 (47)47 SWOT analysis态势分析 (48)48 Statistical Reports数据统计报告 (49)Technology技术 (49)49 Email电子邮件 (50)50 Computer Technology计算机技术 (51)51 Running an Intemet Business网上做生意 (51)52Electronic Gadgets数码产品 (52)53 Web based Marketing网上营销 (52)Financial Topics财务话题 (53)54 Costing成本 (53)55 Budgets预算 (54)56 Auditing审计 (55)57 The Economy经济 (56)58 Fundraising集资 (57)Legal Topics法律话题 (58)59 Confidentiality机密 (58)60 Lawyers律师 (58)61 Contracts合同 (59)62 Copyright版权 (61)66----Target Audience目标消费者 (65)74 FoUowing up on Leads线索追踪 (72)76---- Sourcing得到供货 (74)91 Women in the Worforce (87)92-----Discrimination 歧视 (88)93----Welfare福利 (89)94---Labor Unions工会 (90)96---Management Training管理人员培训 (91)97------Seminars/Workshops 研讨会 (92)98-------Company retreats (93)100/MBA (94)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our fi ling deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you t heir office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM: Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forwa rd to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’t seen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict externalcommunications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B: But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B:Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say,I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expeditethe order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees'output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.。
商务英语情景对话范文
商务英语情景对话范文A: Good morning, Mr. Smith. I hope you had a pleasant journey.B: Good morning, Ms. Johnson. Yes, thank you. The journey was fine, although the flight was a little delayed.A: I'm sorry to hear that. Anyway, let's get down to business. I believe we have a lot to discuss today.B: Yes, indeed. I'm really looking forward to our meeting. I've prepared a detailed report on the latest market trends and our company's performance.A: That's great. I'm sure your insights will be very valuable to our team. I've also prepared some proposals for expanding our business in the Asian market.B: Excellent. I think our two teams can work closely together to achieve our common goals.A: Absolutely. I believe that collaboration is the key to success in today's competitive business environment.B: I couldn't agree more. By the way, I heard that your company is planning to launch a new product line. Is that true?A: Yes, it is. We have been working on a new line of eco-friendly products, which we believe will be very well-received in the market.B: That's very exciting. I think there is a lot of potential for collaboration in this area as well. Our company has been focusing on sustainability and environmental responsibility, so I believe there are many opportunities for us to work together.A: I completely agree. I think our companies share the same values and goals, and there are definitely many areas where we can collaborate for mutual benefit.B: I'm glad to hear that. I believe that by working together, we can achieve great success in the market.A: I couldn't agree more. I think our meeting today has been very productive, and I look forward to further discussions and collaborations in the future.B: Likewise. Thank you for your time, Ms. Johnson. I'm really excited about the possibilities for our companies to work together.A: You're welcome, Mr. Smith. I'm also very excited about the potential for collaboration. I believe that by working together, we can achieve great things in the market.B: I completely agree. I look forward to our future collaborations. Thank you again for the opportunity to meet today.A: Thank you, Mr. Smith. Have a safe journey back.B: Goodbye, Ms. Johnson. Take care.。
商务英语情景口语100topic
Phrases
9. Stay in budget 没有超过预算,保持在预算内 He might be a pain to be around, but he’s also very good at staying in budget on projects. 10. Like there is no tomorrow 就像没有明天似的 Mary, on the other hand, spends our project money like there’s no tomorrow. On the one hand, they’d love to have kids, but on the other, they don’t want to give up their freedom. 11. ~：00 sharp(time) ~点整 She always leaves at 5:00 pm sharp.
Phrases
1. Be aware of 意识到 If you are aware of other people and do your part to make a good working environment, you should be able to get along with. 2. Get along with sb 与sb和睦友好相处 Do you get along with your boss?/Do you and your boss get along? Do you get along with your co-worker? 3. Project money 项目经费 4. Lack in 在…方面缺乏=lack 缺乏某物 v. The only thing he's lacking in is experience. lack n 缺乏 lack of Because of the lack of promotion opportunity, he is not enthusiastic about his job. 因为没有无晋升机会， 他工作没有积极性。
商务英语口语情景对话大全
英语面试自我介绍A类：B: May I come in我可以进来吗A: Yes, please.请进;B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好,先生;我叫xxx,我是应邀来贵公司面试的;A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的,谢谢你过来;请坐,我叫xxxx,是经理助理;B: Nice to see you, .非常高兴见到你,吴先生;A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你;说说你自己和你过去的经历吧;B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments.我已经做执行秘书6年了;开始是为一家贸易公司工作.现在是一家信托公司;我和同事、客户、行政管理员以及老板相处得非常好;我能应付挑战,而且在高压力环境中也能工作很出色;A: So why did you choose our companyB: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned.A: Sometimes we are very busy and need to work overtime. How do you feel about that有时候我们工作很忙;需要加班;你觉得如何B: That's all right. But could you tell me how often and how many hours I should work overtime没关系;你能告诉我加班的频率和时间长度吗A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual.这得看情况;如果我们有重要的访问代表团;你必须留在我们身边;这种情况很正常;A: What are your salary expectations你期望多少薪水B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少.A: 3000, with raises after the half yearing to your competence.起薪是每月3000元;半年后会根据你的表现增加薪水;B: Well, I think it's acceptable and I really like the job.我觉得可以接受;我真的喜欢这份工作;我什么时候能得知结果呢A: Do you have any other questions我们会在7月初通知你我们的最终决定;你还有别的问题吗B: No. Thank you for the time.没有了;谢谢你的宝贵时间;A: Well, that's all for the interview. Thank you for your interest in this job.好了,面试到此结束,非常感谢你来面试这份工作;B: You are welcome. Thank you for taking time out of your busy schedule to interview me.不用谢;也非常感谢你在百忙中抽出时间来面试我;A: Goodbye.再见;B: Goodbye. 再见;B类A: Good morning, I'm XXX. Please take a seat.B: Good morning, I'm XXX. Nice to meet you.A: Nice to meet you. To start with, can you tell me why you are interested in working for our companyB: First, as far as I know, your company has an impressive growth record. Second, I think my major and my past experience qualify me for the job.A: I see. Which university did you graduate from And what is your majorB: I graduated from Peking University and my major is marketing.A: Which company do you work for nowB: BTC.A: And what is your chief responsibility thereB: I’m in charge of marketing activities in East Asia, for example, organizing trading conferences and arranging exhibitions.1、寒暄工作B: What’s your job now, XXX Do you still work for that wholly funded American company A: No, I left it three years ago. I have my own business now.B: T hat’s great How do you feel as a self-employed entrepreneurA: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, XXX What are you doing nowB: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. An d now, I’m an advertising executive.A: Oh, you are a real job-hopper. Why have you changed jobs so oftenB: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience 2、商务电话A类订单者A: Hello, International Sales.B: Hello, this is xxxx here, calling from England.A: Yes, Miss. xxx, who do you want to speak toB: I’d like to speak to Mr. Wu.A: Fine. Hold the line, please. I’m connecting you now.connectedA: Hello. Mr. Wu’s office. Who’s calling pleaseB: This is xxxx calling from England. Can I have a word withA: I’m afraid Mr. Wu isn’t available. He’s gone to Hong Kong on business for a few days.B: When do you expect him backA: He’ll be back on Friday af ternoon. Is it urgentB: Yes.A: Can I take a message for himB: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itA: Sure. It’s very kind of you to say so. Can we expect an ord er from youB: That’s why I’m making the call. Please tell Mr. Wu we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.A: OK, Miss. xxxx. Anything elseB: One more thing. Please inform Mr. Wu that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.A: No problem, I’ll give him the message.B: Thanks.A: You’re welcome. Goodbye.B类开头A: Good afternoon, this is DNM. How can I help youB: Good afternoon. I’d like to speak to Mr. Miller, please.A: Mr. Miller Hold on, please. I’ll connect you.connectedA: Mr. Miller speaking. Who’s calling pleaseB: This is Ms. Mandel from BCM. Is this Henry Miller3、商务会议A类请教如何开会M: George, could you help me plan this meeting I don’t have much experience planning meetings and you’ve been with the company for a long time. So…G: What kind of meeting is it going to beM: We’re going to have a meeting with some new clients an d try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending. M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they willneed for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. Is the boss going to make a presentation, tooM: Yes, he wants to tell the clients about the history of our company.G: OK, let’s write the agenda. It’s this Friday, the 1st o f December. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: That’s a good idea. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. I’ll go make copies for ever yone.G: Oh, one last thing, don’t forget to dress up for the meeting.M: I know. Thanks for all of your help.B类两人会议B:Good afternoon I appreciate you being here for this simple meeting. Leon has asked you to join us to talk about the problem. You've all read the news report and the letter, so let's get on with the discussion and try to solve the problem before it gets worse. Now, Amy, what do you think t4、商务旅行A类过海关A: Good afternoon. May I see your passport, pleaseB: Of course. Here you are.A: Thank you. What’s the purpose of your visit Business or pleasureB: Business.A: I see. How long will you be staying in our countryB: About a week.A: Is this all your luggageB: Yes, that’s all my luggage, one suitcase and one bag.A: Do you have anything to declareB: I guess not. I mean I’m not quite sure about it. You see, this is my first time…A: I see. Well, would you mind opening your suitcaseB: Oh, not at all.A: Thanks. What’s inside the bagB: That’s my laptop computer. Do I have to pay duty on itA: No, it’s duty-free.B: Good. And thanks for the information.A: All right. Here’s your passport.B: Is that all the customs formalitiesA: Yes. You’re through now. Have a pleasant stay.B: Thanks a lot.B类订机票A: Good morning .The United Airlines .What can I do for youB: Yes, I'd like to make a reservation to Boston next week.A: When do you want to flyB: Monday, September 1.A: We have Flight 802 on Monday. Just a moment please. Let me check whether there're seats available. I'm sorry we are all booked up for Flight 802 on that day.B: Then, any alternativesA: The next available flight leaves at 9:00 Tuesday morning September 2. Shall I book you a seatB: Err...it is a direct flight, isn't itA: Yes it is .You want to go first class or coachB: I prefer first class. What the fareA: One way is $200.B: Ok, I will take the 9:00 flight on Tuesday.A: A seat on Flight 801 to Boston 9:00 Tuesday morning. Is it all right, sir B: Right.A: May I have your name & telephone numberB: My name is XXX , you can reach me at .A: I will notify you if there is cancellation.B: Thank you very much.A: My pleasure.C类订酒店A :Advance Reservations．Can I help youB : Yes, I'd like to book a room.A : Sure, we have different type of rooms, which would you like to chooseB : I'm not very certain ,could you give me a brief introduction, pleaseA :Ok, our hotel provides standard single room and double room, accordingly, we also have special treatment for VIP.B :Thank you, I want to reserve a single room which is better located between 4th floor to 7 floor. Well, I need the personnel in your hotel to open the window and clean the room before I arrive there. Is that okA :Ok, sir, I already taken some notes about your requirements. Now let me check the room on my computer. Well, one standard single room in 6th floor and the number is 0603,need clean and open the window, anything elseB : Thanks, how much does it costA :That is 580 RMBA :When will you arrive at our hotel, sirB :Around 15 to 3 .A :OK. It's a great honor for us to serve for you and we are all waiting for your arrival.B : Thank you very much ByeD类酒店Check inA: Good morning. Welcome to Beijing hotel. May I help youB: Good morning. I’d like to check in.A: Do you have a reservationB: Yes, I booked a double room for two nights.A: May I have your name, SirB: Sure, it’s Mr. Black.A: OK. Hold on please. You have a reservation for 2 nights, Mr. Black. If you are sure to stay tonight, I will help you to identify and make the registration. B: OK. Please.A: Please wait a minute. Could you sign the register The registration number and your signature.B: OK. Here you are.A: Thank you. Here is your key, and you’ll be Room 714. And do you need help with your bags B: Yes. My luggage is too heavy. I need help. Thank you.A: OK. I will get the porter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.B: Thank you.E类酒店Check outD: Good morning. Can I help youB: Yes, I’d like to check out.D: May I have you name and your room number, pleaseB: Mr. Black in room 714.D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay B: On my Visa card. Do you need the cardD: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please B: Uh…what is this charge forD: let me see…I am sorry .That is my fault. This is the room service you asked for. B: Oh, that’s right. Here you go.D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for youB: Yes. I’d appreciate it.D: You have a nice dayB: Thanks, you too.F类酒店投诉G; May I speak to the hotel manager pleaseM: Hi, this is Benny Smith, the manager of Beijing hotel. How can I help you G: Hi. My name is Lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.M: I am sorry to hear that. Could you tell me exactly what it is all aboutG: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries, they just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.M: Mrs. Wang, I apologize for what had happened. I will look into it and give you a reply as soon as possible.G: Thank you for your attention in this matter .I really appreciate that.M: Gould you give me a number that I can reach youG:123-456-789M: Ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat. Have a good day ByeG: Bye5、产品订购Seller: Hello. Jason Office products. What can I do for youCaller: I'm calling about office furniture and equipment.S: Could you tell me what you needC: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet availableS: Yes, We have 3 kinds of those cabinets available right now, two with three drawers and on with 4 drawers.C: I prefer the one with four drawers. It will hold more files, rightS: Yes, but it takes up more room. It's 54-and-a-half inches high and 16 inches wide. C: That's fine. Hmm, I need to know how deep each drawer is.S: 39 inches.C: What’s the unit priceS: It has been selling for a 20% discount since yesterday. It's only $748 now. C: It's still expensive.S: Yes, it's not cheap, but I'm sure it's the best cabinet you'll find in town. It’s all steel and the guarantee period is 18 months.C: Well, that sounds like what I want. I'll drop in this afternoon. Thank you. S: My pleasure.。
商务英语口语情景对话
商务英语口语情景对话情景一：商务会议A: Good morning everyone. Let’s start the meeting.B: Good morning. I have prepared a presentation on our new product launch.C: Sounds interesting. Could you please share it with us?B: Sure. Here are the details. First, we will target the young generation with our innovative design and technology.D: That sounds like a great idea. How about the pricing strategy?B: We will offer competitive prices to attract customers, but also ensure profitability.E: What about the marketing plan?B: We will utilize social media platforms and collaborate with influencers to create buzz around our product.F: Sounds like a solid plan. Let’s discuss the next steps and assign responsibilities.情景二：商务电话A: Hello, this is ABC Company. How can I assist you today?B: Hi, I am calling to inquire about the availability of your product.A: Sure, which specific product are you interested in?B: I am looking for your latest model XYZ.A: We currently have it in stock. How many units are you looking to purchase?B: I am interested in buying around 100 units. Could you please provide me with a quote?A: Of course. Let me check the current price for you.(After a brief pause)A: The price for 100 units of XYZ would be $X, including shipping.B: That sounds reasonable. Can you confirm the delivery time?A: It will take approximately 7-10 business days for the delivery.B: Perfect. Please proceed with the order.A: Great. I will email you the order confirmation shortly.情景三：商务旅行A: Good morning. I am here to check-in for my flight to Shanghai.B: Good morning. May I have your passport and flight details please?A: Sure. Here you go.B: Thank you. Here is your boarding pass. The flight will depart from gate E6.A: Thank you. What is the baggage allowance for this flight?B: You are allowed to take one carry-on bag weighing up to 7 kilograms, and one checked-in bag weighing up to 23 kilograms.A: Noted. Could you also assist me with a seat change request?B: Yes, of course. Let me check the availability.(After a brief pause)B: I can assign you a seat in an emergency exit row if you prefer extra legroom.A: That would be great. Thank you.B: You’re welcome. Enjoy your flight.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (7)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (23)021 Small talk (24)022 Delivering Bad News (25)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (27)No. 26 making concession (28)27 Discussing the Bottom Line讨论底线 (29)28/Accepting and Confirming (30)29/ Hard bargainers VS. Soft bargainers (31)30 CEO (31)31 Stockholders股东 (32)32 Board of Directors董事会 (33)33 Managerial Staff管理人员 (34)34 Laborial Staff普通员工 (34)Meetings and Interviews会议和面谈 (35)35 Executing Meetings开会 (35)36 Performance Reviews业绩评估 (36)37 Agendas会议议程 (37)38 Making Requests提出要求 (38)Presentations业务陈述 (39)39 Preparations and Developing Your Topic (39)40 Introductions and Beginnings介绍和开头 (40)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (41)42 Conclusions结论 (41)43 Q&A (Question and Answer Period)提问阶段 (42)Data数据处理 (43)44 Trends趋势 (43)45 Systems制度 (44)46 Scheduling日程安排 (45)47 SWOT analysis态势分析 (45)48 Statistical Reports数据统计报告 (46)Technology技术 (47)49 Email电子邮件 (47)50 Computer Technology计算机技术 (48)51 Running an Intemet Business网上做生意 (49)52Electronic Gadgets数码产品 (49)53 Web based Marketing网上营销 (50)Financial Topics财务话题 (50)54 Costing成本 (50)55 Budgets预算 (51)56 Auditing审计 (52)57 The Economy经济 (53)58 Fundraising集资 (54)Legal Topics法律话题 (54)59 Confidentiality机密 (54)60 Lawyers律师 (55)61 Contracts合同 (56)62 Copyright版权 (58)66----Target Audience目标消费者 (61)74 FoUowing up on Leads线索追踪 (68)76---- Sourcing得到供货 (70)91 Women in the Worforce (82)92-----Discrimination 歧视 (82)93----Welfare福利 (83)94---Labor Unions工会 (84)96---Management Training管理人员培训 (86)97------Seminars/Workshops 研讨会 (86)98-------Company retreats (87)100/MBA (88)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F:Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M:That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F:What if I can't speak to him directly?M:Ask his secretary to fax them. It’s t he same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M:No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F:Ok, I'll get on it first thing.M:Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry youmissed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forward to seeing you at tw o o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B:Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’tseen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B:It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B:Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B:Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B:But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B:This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B:Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head,anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B:The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B:Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B:Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B:You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B:Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B:OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B:OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B:OK, will do.Dialogue 2A: May I help you?B:Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B:It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B:Yes.A: Is there the correct billing address?B:No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B:Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem tocapable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B:Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B:You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B:I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip. A: Do you think management should fire someone just because they gossip?B:It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B:I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B:I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B:I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B:Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B:Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B:You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B:Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B:No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B:I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B:I came up with a few different thoughts on the proposal, but now I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while you brainstorm.B:We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B:Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be theproblem?B:Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B:Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output.I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B:That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B:It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B:At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B:I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike。