(完整版)饭店英语教案
饭店服务英语教案
Unit four Money ExchangeT eaching aims ：1.practice the students’ listening ability2.practice the students speaking ability3.let the students master some useful sentences for casher counterT eaching focus:1. procedures of normal transaction(transaction: piece of business.业务，交易。
The transaction of check-outTransact: carry out business. 办理或处理业务。
This sort of business can only be transacted in private.)2.some useful sentencesT eaching difficult*how to use correct terms to check out guestsCapacity-building methodsReading and speaking.Role playT eaching classes2First 2classesT eaching proceduresThe first 2 classesstep11 learn the new words(1) denomination : unit of moneyThe us coin of the lowest denomination is the cent.美国货币中最小的单位是美分。
What denominations would you like?你要多大的面值的？(2) receipt: written statement that sth has been received, esp money or goods(pay attention pronunciation)Get a receipt for your expenses.Sing your receipt.(3) oblige = compel or requite sb. To do sth. By law or agreement.强迫* the law oblige parents to send their children to school.* you are not obliged to answer these questions, but it would make our task easier.Oblige sb. (With sth./by doing sth.)为某人效劳，帮忙*could you oblige me five pounds until the weekend?能借我5英，周末还你。
《饭店实用英语》教案 Unit Six
Unit Six一、教学目标1. 掌握离店礼宾服务的程序与标准；2．掌握如何接待现金、信用卡和支票结账。
二、课时分配本单元有五个部分，共需8个课时。
理论4课时，实训4课时。
三、教学重点难点1. 了解结账退房的礼仪规范2．掌握结账退房常用的口语表达法四、教学大纲Part 1 Free Talk1. When you can’t satisfy a guest’s request, what should you do?2. What should the receptionist be like when dealing with the checkout?Part 2 Hotel Practical EnglishDialogue 1 I’d Like to Check Out NowDialogue 2 I’m Ready for YouPart 3 TextCheckout ServicePart 4 Case StudyWe are Late Checking OutPart 5 Home ReadingGuest Checkout ProceduresOrganizing Late Charges to Ensure Accuracy五、教学方法和手段1. 讲授法2. 任务型教学法3. 模拟情景表演法4. 角色扮演法5. 视频教学法6. 启发式教学法7. 提问式教学法8. 讨论式教学法六、教学手段讲练交替，并灵活运用多种先进的教学手段，比如多媒体课件与观看饭店服务短片相结合六、教学评价考核以课前演讲简洁介绍课文的主要内容；以小组为单位完成对话表演，记为技能考核分。
课堂提问记为平时分，主要目的就是尽可能调动学生学习的积极性，使学生积极参与课堂教学。
饭店服务英语教案1booking
Unit One Reservation Teaching aims ：1.practice the students’listening ability2.practice the students’speaking ability3.let the students master the basic procedures of reservation Teaching focus:Basic procedures:*greetings*date of arrival and departure*room types*address*telephone number*conformation.Teaching difficult*some new words and phrases*some useful sentences translationCapacity-building methodsReading and speaking.Making dialoguesTeaching classes6First 2classesTeaching proceduresStep1. 1.Recalled the good old days during the summer vacation2.emphrase the importance of English for the hotelservice3.Introduce the semester learning content in thistermS tep 2new subjectThe manager’s remarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window”but also its “nerve center”. The front office staff should know the great importance of this department and the aim of the hotel. It is in this department that the guest can get the first impression and the guest can enjoy vacation or business in this city.The front desk clerk seem to do the following: receive reservations, register guests, assign rooms, distribute baggage, sore guests valuables, provide information, deliver mails and messages, check room occupancies, check out guests and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, service skills, service terms and knowledge of languages. The most importance is you should be polite and smiling and is real like for people and have a desire to help them.Today, we are going to learn the unit One which is the Reservation for the front office. Please open your books to the page2.firstly, we look at the part One.The basic procedures including the following points:1.greetingsThis is the first procedure of welcoming guests. As the old saying goes: a good beginning means half of success. As the receptionist at the front office,she should remember the following:Cordial attitude of welcome and good terms of greeting. Welcome you to our hotel.2.date of arrival and departureFrom 2 to 5. there are the guests information you should know, use the following sentences:*For which date, please?*For how many nights, please?/ for how long?*When will you check in?/ when will you check out?*How long will you intend to stay?* the date of the arrival?*the date of the departure?3. room types* what kind of room do you like?*what kind of room do you prefer?*do you want s single room or a double room?*would you like twin beds of a double?*We have single rooms, double rooms, suites and deluxe suites , which would you like prefer?*You name and address, please?*Would you please tell me your name?5.telephone number*Your telephone number, please?formation(Repeat the guest’s requests)Step 3Part two sample 1 Receiving a reservation1.read the dialogue2.guide the students to learn the dialogue3.guide the students to read the dialogue.4.ask four students to read the dialogue1.reserve v.Reserve a room/ book a room /Made a reservation for a room2.put through= allow ab. To speak to sb. By make a telephone connectionCould you please put me through to the manager?3. What kind of room do you like?Single room double room twin room standard room Suite deluxe room presidential roomHome work: read the sample one twice.The second 2 classesstep1 Check homework1.ask two boys to read the dialogue2. ask sb. To translate some sentences.2 Revise dialogues from Lesson 86, Part 2. Have several pairs, other than the pairs that were chosen in the last lesson to share their dialogues with the class.Step 2PresentationAsk : In peak seasons., there are so many tourists. The hotel is very busy ,especial in the tourist cities. When a guest want to check in , as a receptionist, what should you do? And what should you say? Give the students about 3 minutes to discuss, then come back together as a class. Have a few students volunteer to answer.Step 3Read the dialogue and translate some sentences.1.fully booked= all the rooms have been reserved. There is no room available.We usually have high occupation in the peak season. I’m sorry, we are fully booked on that date.在旺季的时候，我们客户出租率很高，很抱歉，那天的房间全部订完了。
《饭店实用英语》教案 Unit Thirteen
Unit Thirteen一、教学目标1. 掌握恭敬点菜的礼仪；2．掌握就餐服务的礼仪。
二、课时分配本单元有五个部分，共需8个课时。
理论4课时，实训4课时。
三、教学重点难点1. 掌握餐饮服务常用的口语表达法2．熟悉我国主要菜系的特点、菜名3.掌握点菜时的推销艺术四、教学大纲Part 1 Free Talk1. What notices should you make when you take orders?2. What should you do when the guest wants to take a time to look over themenu?Part 2 Hotel Practical EnglishDialogue 1 Can I See the Menu, Please?Dialogue 2 May I Take Your Order?Part 3 TextTake a Table’s OrderPart 4 Case StudyWhat Would You Like to Eat?Part 5 Home ReadingResponsibilities of Restaurant ManagersHow to Please the Customers五、教学方法和手段1. 讲授法2. 任务型教学法3. 模拟情景表演法4. 角色扮演法5. 视频教学法6. 启发式教学法7. 提问式教学法8. 讨论式教学法六、教学手段讲练交替，并灵活运用多种先进的教学手段，比如多媒体课件与观看饭店服务短片相结合六、教学评价考核以课前演讲简洁介绍课文的主要内容；以小组为单位完成对话表演，记为技能考核分。
课堂提问记为平时分，主要目的就是尽可能调动学生学习的积极性，使学生积极参与课堂教学。
饭店服务英语教案
Unit Seven complaintsT eaching aims ：1.practice the students’ listening ability2.practice the students speaking ability3.let the students know the produces of solving complaints and can use some useful sentences.T eaching focus:1. the procedures of solving complaints2. some useful sentencesT eaching difficult*how to solve the guests’ complains.Capacity-building methodsReading and speaking.Role playT eaching classes6First 2classesT eaching proceduresThe first 2 classesstep1. learn the reading materialsHow To Deal With ComplaintsStep2 reading the materialsStep3 translate the materials1.lend an ear to sb/sth = listen patiently and sympathetically耐心而同情的听某人讲话2.attentive to sb/sth. =give attentive to sb/sth.An attentive audienceA good hostess is always attentive to the needs of her guests.好客的女主人能随时留心客人的需要。
饭店服务英语教案
学习好资料 欢迎下载 Unit Five Telephone Operator Teaching aims ： 1.practice the students’ listening ability 2.practice the students speaking ability 3.let the students know the telephone behavior and master some useful sentences for operator.
Teaching focus:
1. telephone behavior 2.some useful sentences
Teaching difficult
*how to use correct terms to answer telephone. Capacity-building methods
Reading and speaking. Role play
Teaching classes
4 学习好资料 欢迎下载 First 2classes Teaching procedures The first 2 classes step1 . learn the dialogue Step2 1.types of calls Person-to –person call Station-to –station call Collect call A long-distance call An overseas call A local call 2. telephone language P149 Answering outside calls 1)打招呼（接外线电话） Good morning, this is Huatian Hotel. Room number, please? 2)请对方等候 Just a minute, please. I’ll put you through to ……请稍等会儿，我帮您接、、、、 Hold the line, please. I’ll connect you to …….请别挂电话，我帮您接、、、、、、 3）接通 Mr.Jackson’s line is available now. I’ll switch you over. I’ll put you through. 4)听不清楚 I’m sorry, I can’t hear you. Could you speak a bit louder? 对不起，我听不清楚，请您说得再响一点好吗？ Could you repeat that, please?请您再说一遍好吗？ 5）占线 I’m sorry, the extension is busy right now. will you try the call later?对不起，那个分支现在占线，您再等一会儿打好吗？ 学习好资料 欢迎下载 The line is engaged. Shall I have you paged as soon as I get through?电话占线了，如果接通了，我传呼您好吗？ 6）受话者不在 Sorry, Mr. Bellow is not in right now. Would you call back?对不起，贝罗先生，您待会儿再打来好吗？ May I take a message?我能为您带个口信吗？ Would you like to leave a message?您要留个口信吗？ 7）打错了 I’m afraid you’ve got the wrong number.对不起，您拨错号码了。 Connecting room calls（接宾馆内线电话） 1）招呼语 This is General Switchboard. 2）客人要打市内外线电话 The number of the Park Hotel is 3225225. Please dial 0 before you dial the number. 3）客人要打途电话 What number are you calling?你要的号是什么？ Who’s the call for?你要给谁打电话？ What’s the name of person you wish to speak to?你要通话的人叫什么名字？ I can’t say how long it will take. If the line is not busy, you’ll get the phone within half an hour.我也说不上这个电话要等多久。如果不忙，半小时内可以通话。 We’ve got DDD system and IDD system in our hotel.我们宾馆设有国内和国际直拨电话系统。 If you make a pay call, you can place it right in your room. If you’d like to make a collect call, please dial 0 and ask the front desk for help.如果你自己付款打国际长途，你可以就在客户直接打。如果你要对方付款，那就先拨0，请总台代挂。 Take a message(受话者不在) Would you like to leave a message? I can tell him that you called. Does he know your telephone number? I’ll ask him to call you later. Would you mind calling back sometime tomorrow? If you leave your name and number, I’ll have him call you back 学习好资料 欢迎下载 as soon as he’s is available. Step 3 read the dialogues (five groups)
饭店情景英语教学设计
饭店情景英语教学设计一、背景介绍随着经济全球化的发展，国际交流与合作日益密切。
同时，旅游业的蓬勃发展也促进了饭店、餐厅等服务业的迅速发展。
因此，掌握饭店场景下的英语交流能力已经成为了现代人必备的职场技能之一。
然而，传统的书本英语教学往往缺乏实际应用场景的训练，难以满足学生的学习需求。
针对这一问题，设计一套饭店情景英语教学方案，旨在帮助学生通过真实场景的模拟练习，提高他们在饭店场景下的口语表达与沟通技能，提升职场竞争力。
二、教学目标知识目标1.了解饭店服务流程和基本用语；2.掌握客户接待、点餐、服务等方面的英语表达；3.训练学生听、说、读、写能力，提高英语综合运用能力，培养实际应用语言的感觉。
能力目标1.通过模拟实际情景，提高学生在饭店场景下的英语应变能力；2.训练学生口语表达和面对面沟通技巧；3.提高学生应变能力和培养职场素养。
三、教学内容1、客户接待教学内容包括：饭店客户接待的流程和用语、问候客人、引导客人就座、为客人提供菜单、介绍餐厅特色菜、推荐菜品等。
2、点餐过程教学内容包括：前菜、主菜、甜品和饮料的英文表达、如何了解客人的口味、如何介绍菜品等。
3、服务过程教学内容包括：做好服务细节、提供主动服务、协调适当的节奏等。
四、教学方法1、场景还原法采用实景还原模拟的方式，将课堂变成饭店现场，让学生亲身体验英语交流的流程和应对能力，加深语言记忆和复习的效果。
2、角色扮演法创造情景，让学生扮演不同角色，进行交流练习，培养学生的自信和英语口语表达能力。
3、师生互动法教师与学生互动，并进行现场点评、指导和纠正，及时调整学生的学习方向，帮助学生克服不足。
五、教学评估根据学生在实践中的表现进行综合评价。
对于表现优秀的学生，可视为学生英语表达能力提高的肯定，并给予激励和支持。
对于表现较差的学生，要及时发现问题，通过多次练习和反复训练，帮助学生提高问题解决能力。
同时，要针对学生的不同差异性，采取个性化学习策略，引导学生在相互合作、共同进步的氛围中不断提升自己的英语水平与职业素养。
饭店服务英语教学设计
饭店服务英语教学设计简介英语已成为全球通用的商务语言。
在餐饮行业中，英语作为一种国际语言，对酒店、餐厅和其他餐饮服务机构来说已经成为了基础的服务技能。
因此，在餐饮服务行业，日益重视英语教学，在提高服务品质的同时，也提高了员工的综合素质。
本文旨在探讨饭店服务英语教学的设计方案。
目标本教学设计旨在帮助饭店及其他餐饮服务机构提高员工在英语沟通和服务方面的水平，以更好地满足客户需求，提升服务品质，增加客户满意度。
设计方案教学内容饭店及其他餐饮服务机构需要培训员工的英语内容主要包括以下几个方面：•问候客人•接待客人•介绍菜品•推荐菜品•询问客户需求•解决客户问题•应对客户抱怨•结账服务本教学设计中，将采用以下教学方法：视听教学法使用音频、视频、图片等多媒体教学手段，激发学生的学习兴趣，促进学习理解。
教师可以使用生动有趣的服务场景进行演示。
角色扮演法学生通过角色扮演，模拟餐饮服务场景，锻炼英语口语能力，增强应对客户问题的能力。
教师可以根据教学内容和学生水平，分配不同的角色，进行实践操作。
讨论互动法课堂环节中，可以组织小组讨论，让学生在互动中思考，收集大家的意见，培养学生领导和合作能力。
教学材料本教学设计涉及的教学材料包括以下几个方面：服务场景图片提供餐饮服务中常见的服务场景图片，让学生在学习英语单词和句型的同时，了解餐厅服务流程和服务环境。
听力材料为了提升学生的听力水平，可以选用相关的英语听力材料，让学生在听力上得到训练。
模拟对话通过模拟餐饮服务场景中出现的对话，提高学生在服务中使用英语的能力。
在教学过程中，需要对学生的英语服务能力进行评估，以便及时发现问题并进行矫正。
评估方法包括以下三个环节：期中考试在教学的中期，开展英语服务能力实践考试，考查学生在服务场景中使用英语的能力。
小组互评用小组讨论形式，通过对同伴的表现打分的评估方式，让学生在互动中互相学习，相互促进。
期末综合考评通过期末综合考评，综合考虑学生的听、说、读、写等各方面的英语服务能力，对学生进行英语服务能力的评估。
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旅游专业英语——饭店英语 Foreword: Good morning everybody! I’m so glad to see you again in the new year. We will learn New English for Hotel together in this term. Just like before, I hope every can study hard and ask more questions to me, let’s make progress with each other and you can meet the needs of your job in the future with a fluent English. so you should practice these sentences hardly and can communicate with different people in different situation. The most important goal is open your mouth to speak and communicate with others. So I hope all of you can master this important ability and practice it by heart.
前 言：各位同学早上好，非常高兴在新年里再次和大家见面。这学期我们将一起学习宾馆英语。和以前一样，希望大家认真练习，多问问题，让我们一起进步也希望你们将来能以一口流利的英语适应工作的需要。 宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的场合和不同的人来交流。 宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部分是关于这个行业的理论性文章。当然情景对话部分的内容是比较重要的，我们最重要的目的就是让你们拥有流利的英语口语。 希望大家用心学习，熟练掌握这项重要的技能。
Content before class: review of hotel industry 1. What Is a Hotel. A. Listen to the tape, decide what each short conversation is about and mark (∨) where appropriate. Commercial Hotel Resort Convention Hotel Motel Airport Hotel Inquiry 1 ∨ Inquiry 2 ∨
Inquiry 3 ∨ Inquiry 4 ∨ Inquiry 5 ∨
B. Listen to the tape and fill in the blanks with the words or phrases you hear. A hotel is a home away from home for all the traveling guests who need rest, food, and drink .A hotel will enjoy greater financial success only with the greater satisfaction the guest receive from their home away from home .
C. Listen to the tape and match the jobs in Column A with the departments in Column B. A B 1. chambermaid A. Front Office Department 2. receptionist B. Finance Department 3. Room Service waitress C. Housekeeping Department 4. chief cashier D. Food and Beverage Department D. Listen to the tape again and complete the following conversation with the information you hear. Man (M): What do you do in the hotel? Woman (W): I am a chambermaid in the Housekeeping Department. M: What are your duties? W: Well, my duties include making sure that the rooms are clean and in order . But next week I will be working in the Food and Beverage Department. M: What are you going to do there? W: I will be a Room Service waitress. I will note down orders from guests and take food trays up to their rooms. And what’s your job? M: I used to be a receptionist in the Front Office, and now I am working in the Finance Department as a chief cashier. W: And what are your responsibilities? M: I am responsible for paying out and receiving money. W: Oh, that’s a challenging job.
E. Now try to discuss as many types of hotels as possible in your city and discuss their differences in function.
2．How to Enter the Hotel World Dialog 1. We Have a Dream (Two college students of Tourism Management Dept. are going to have their internship in a hotel. Now they are talking about their career and ambition) A: It’s lucky that we are going to work at Witz Hotel together from tomorrow on. We are to create a home away from home for all the traveling guests with our own hands. B: You bet. That’s the aim of the hotel business and the mission of the hotel staff. A: Besides, a hotel is called a mini-United Nations. We can meet and serve people from all walks of life. B: And from all over the world. That makes us feel proud, doesn’t it? A: Right you are. But I am worrying how to satisfy every guest. B: No worry, boy. Just remember what our teachers said---be neat and smart in appearance, courteous to everyone, and cooperative with co-workers. A: The most important quality is a real liking for people and a warm desire to help them. B: To tell you the truth, I hope some day I will become a manager, even the general manager. A: So do I. But can you tell me what management is? B: Management means to get things dome by the right people. Hotel management is hotel service management. Golden management hatches golden service. A: OK. On the other hand, the success of management depends on the service of all employees. Service is the essence of our career. B: Rome was not built in a day. So let’s work still harder. A: And realize our dream. Dialog 2. A job-hunting Interview (The Human Resource Manager, with the interviewee’s resume in his hand, is now giving