英语商场收银常用语
英语商场收银常用语 Prepared on 22 November 2020
一、常用词汇
1、Credit Card 用信用卡
2、in cash 用现金
3、exit 安全出口
4、enter 入口
5、Service Center 服务中心
6、Promotion 特价，促销价
7、Information 问询处
8、Current price 现价
9、Original price 原价
10、any dramges or losses must be paid for 损坏需赔
11、offering 请求
12、ansewer 回答
二、常用句式
（一）、问候
1、Good morning (afternoon,evening),sir(madam) !
先生(女士)，早晨（下午，晚上）好。
2、You are welcome.
欢迎光临。
3、Welcome to come here again !
欢迎你再来！
4、Have a good day .
祝你愉快。
5、Come back and see us.
欢迎您有空再来。
6、Thank you sir,please come back ,I hope you enjoy your stay.
谢谢您，请再度光临，希望您对我们的服务满意。
（二）、工作
1、你好，有会员卡吗
Hi do you have membership card
2、需要袋子吗（塑料）
Do you need a bag
3、一共是（、）
The total is ninety nine dollars and eighty cents (A hundred dollars and ninety cents, A hundred fifty dollars and ten cents)
4、收您100元（收您、110、151）
I have a hundred dollars from you
5、3角有吗
do you have thirty cents
6、找您2角（、）
20cents is your change
7、请输入密码
please enter your password
8、请签名
Please sign here
9、这是小票，请收好。
Here is the receipt,please keep it
10、东西拿好谢谢再见！
Take care of your belongings, thank you, bye
11、对不起，您的VISA卡不能在这里使用，您可以到中国各大银行办理银联卡
I am afraid we can not accept your Visa card here and you can apply for Yinlian card at all Banks in China.
12、请你用现金支付
Please pay in cash.
13、这是找您的零钱
Here is your change.
14、刷卡还是付现金
Will this be charge or cash
15、这个比较贵。
It has a little dear.
16、这条裤子很便宜。
This trousers are very cheap.
17、需要付我55元。
You should pay me fifty-five Yuan.
18、请大家排好队。
Please keep your turn.
19、您有3角零钱吗
Do you have 3 Jiao small change.
20、我是收银员。
I am a cashier.
21、请问多少钱
How much,please
22、请问您有零钱吗
Excuse me,do you have any small change 23、请再付两元钱。
You should pay me two yuan more.
24、这是减价后的价格吗
Is this the sales price
25、看看总共要多少钱
Let’s see what it’ll all cost
26、我们不打折。
We don’t give discounts.
27、可不可以麻烦再确认一次帐单
Could you check it again
28、谨防儿童使用。
Keep away from children.
（三）、感谢与应答
感谢与应答
1、谢谢。
Thanks.
2、非常感谢。
Thanks a lot.
3、谢谢你。
Thank you.
4、你真好。
That’s very kind of you.
5、不管怎么说都得谢谢你。Thank you anyway/all the same.
6、别客气。
Not at all.
7、别客气。
Don’t mention it.
8、没关系。
Never mind.
9、不客气。
You’re welcome.
10、这是我应该做的。
It was the least I could do.
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
酒店各部门英文
酒店各部门英文 housekeeping dept 客房部 参考资料如下： 董事总经理Managing Director 经济师Economist 总经理General Manager 副总经理Deputy General Manager 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary 行政助理Administrative Assistant 人力资源开发部Human Resources Division 人事部Personnel Department 培训部Training Department 督导部Quality Inspection Department 计财部Finance and Accounting Division 财务部Accounting Department 成本部Cost-control Department 采购部Purchasing Department 电脑部E.D.P. 市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department
收银专用英语
收银专用英语 一．专用单词 Cashier收银.收银处 send a deposit交定金 credit card信用卡 Cash现金 traveler’check旅行支票signature签名.签单Signing procedure 签单手续 breakfast coupon早餐劵 ID card身份证 Passport护照 deposit押金.定金deposit receipt押金收据room rate房价sauna coupon桑拿劵 advance deposit预付定金exchange兑换 exchange rate兑换率 check out退房 bill 帐单receipt收据.发票make payment结算 total总金额account帐目countersign签名确认 scan machine扫描仪 Bank of China中国银行card machine刷卡机password密码printer打印机room revenue客房收入二．常用句子 1．Would you please pay RMB1000 for deposit,sir? 先生,请付人民币1000元作为押金. 2.May i have your signature on the deposit voucher? 请你在押金单上签上你的名字. 3.Mr Smith,here is your deposit ceceipt,please keep it with you and present this receipt upon you check out for settlement. 史密斯先生,这是你的押金收据,请保存好,结帐时请出示此收据. 4.Can i pay with US dollars? 我可以付美金吗? 5.You need to countersign the traveler’check. 你得在旅行支票上签名确认. 6.Would you like to check out now,sir? 先生,你要现在退房吗? 7.Can you exchange Japanese yen? 能否兑换日元? 8.The exchange rate is 8 yuan for one US dollar? 汇率是八元换一美元. 9.How would you like to settle your account,in cash or by credit card? 你想怎样结帐,付现金还是刷卡? 10.Sir,here is your bill.The total is RMB3000 yuan,please check it. 先生,这是你的帐单.总额为人民币3000元.请查核. 11.Sir,did you consume anything in your mini-bar? 先生,你有消费过小酒吧吗? 12.Please sign your bill,sir.Here is your receipt. 请在你的帐单上签名,这是你的收据. 13.Just a moment,please.I’ll calculate your bill. 请稍等一下,我为你结帐.
酒店常用英语
酒店常用英语-打铃服务 Ring the Bell 打铃服务 -Did you ring,madam?-是你按铃吗，太太? -Yes.Kindly turn off the air-conditioner in this room.I've tried to do so,but I can't. -是的，麻烦你把这屋的空调器关掉。我自己已经试过了，可我关不动。 -Yes,madam.There's something wrong with the switch;perhaps it needs repairing .-好的，太太。这个开关有点毛病，大概需要修理一下了。 -What can I do for you,sir?-先生，你有什么事要我办吗? -The light has fused.Please change the bulb for me.-电灯泡坏了，请换一个。 -The light of this room is dim,please get me a brighter one.-房间里灯光太暗，可否调一只亮灯泡? -There is no water in the bottle.-热水瓶没水了。 -The tea cup is dirty.Please get some glasses for me.-茶杯脏了，请拿几只玻璃杯来。 -Please bring me some ice blocks.-请拿些冰块来。 -I've got some coffee.Please get me some cube sugar.-我自己有咖啡，请拿几块方糖来。 -I should like you to bring me some hot watcr.-我想请你给我送些热水来。 -Please buy tow packets of Zhonghua cigarettes(filter tipped)and a box of match for me. -我要两包带过滤嘴的"中华"香烟和一盒火柴。
酒店各部门英文缩写
酒店各部门英文缩写 总经理办公室:GM 人力资源部:HR 财务部:FN 餐饮部:F&B 客房部:HSKP 工程部:ENG 保安部:SEC 康乐部:ENT 前厅部:FO 销售部:S&M 市场传讯部MC Marketing Communications DEPARTMENT 酒店各职位英文缩写 GM---GENERAL MANAGER 总经理 DGM---DUTY GENERAL MANAGER 副总 DOR---DIRECTOR OF ROOMS 客务部总监 AM---ASSISTANT MANAGER 大堂经理 DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部 FOM---FRONT OFFICE MANAGER 前厅部经理 CON---CONCIERGE 礼宾部 BC---BUSINESS CENTER 商务中心 F&B---FOOD&BEVERAGE 餐饮部 ENG---ENGINEERING 工程部 HR---HUMAN RESOURCES 人力资源部 FN---FINANCIAL DEPARTMENT 财务部 FC---FINANCIAL CONTROLLER财务总监 行政总厨 A.T.K Administrative total kitchen
收益管理经理 Revenue Manager RECP---RECEPTION 接待处 HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语 董事长 Board Chairman (Director) 董事总经理Managing Director 经济师Economist 首席会计师 Chief Accountant 总经理General Manager 副总经理Deputy General Manager (Vice) 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office (G.M office) 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division 人事部Personnel Department 培训部Training Department 质检部Quality Inspection Department 员工关系部 Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager 人事部经理Personnel Manager 培训部经理Training Manager 质检部经理Quality Inspection Manager
实战酒店前台英语 收银常用英语
酒店前台&收银常用英语前台reception或者front desk收银casher 大厅lobby机场airport 餐厅restaurant房务部housekeeping 超市supermarket工程部engineer department、 无线网络wifi密码password 收据receipt押金deposit xxtowel刮胡刀shaver 烟灰缸ashtray伞umbrella 快递express南航购票点southern China office 火车站trainstation地铁metro station 入住时： 1、先生/小姐，您好，请问有什么可以帮到您? hello，sir，may I help you？ 房价是多少 What is the room rate？ 现在的房价是300元每晚 Is 300 RMB per night 2、请问您有预定么？ Do you have a reservation？ 3、您需要单人房还是双人房？
Asingle room or double room？ 您的退房时间是？ when is your check out time 4、我能看一下您的护照么？ may I have your passport please 5、请签一下您的名字 Please sign your name here。 6、您的房卡 this is your room card 我们的早餐时间是七点半到九点半 our breakfast time is during seven thirty to nine thirty 7、您的房号是….. Your room number is…. 8、您需要提前预付300元人民币的押金 You should pay for a deposit of 300 RMB 9、押金我们会在您退房的时候退还给您 The deposit we will return to you when you check out 退房时： 1、可以把您的房卡给我们吗 May I have your room card please。 2、这是您的账单
酒店常用英语词汇
Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费
Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费
酒店常用接待服务英语
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
学酒店管理的常用英语
学酒店管理的常用英语，口语，礼貌用语 Welcome to our hotel. 欢迎光临。 Can I help you?我能帮你忙吗？ What kind of room would you like, sir?先生，您要什么样的房间？ Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。Enjoy your stay with us.希望您在我们这里住的愉快。 酒店基础礼貌服务用语 1 礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎: —“早上好，小姐/先生。”“Good morning, madam/sir.” —“下午好，小姐/先生。”“Good afternoon, madam/sir.” —“晚上好，小姐/先生。”“Good evening, madam/sir.” ＊客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。—“很高兴再次见到您（欢迎再次光临），王先生。”“Nice to see/ meet you again, Mr. Wang.”或与客人互相寒暄： —“您今天好吗？”“How are you ( today)?” —“我很好，谢谢，你呢？”“I’m fine, thank you, and you?”nbsp;“很好，谢谢您？”“I’m very well, /I’m fine, too. Thank you.” ※Useful Words and Expressions: 1) Sir 2) Madam 3) Miss 4) Ms 5) meet 6) Good morning/ afternoon/ evening! 7) Glad / Nice to … 8) How do you do? /How are you ? 2 主动向客人提供帮助: —“我可以帮您吗？”“May I help you?”/What can I do for you ? ＊尽量为客人多做一点： —“还有什么需要我帮您吗？”“Is there anything else I can do for you?” ※Useful Words and Expressions: 1) May /Can I …? 2) If you need my help, just call me please. 3 记住一些能讨人喜欢的言词: —“谢谢。”“Thank you.” —“别客气。”“You are welcome.” —“对不起。”“I’m sorry.” —“没关系。”“That’s all right.” —“请。”“Please.” ※Useful Words and Expressions: 1) welcome 2) That’s all right. 4 打扰客人之前，要提示客人： —“打扰了……”“Excuse me…”
酒店收银员常用英语
酒店收银员常用英语 1、（How）would you like to deposit in cash or by credit card？ 您是交现金押金还是押信用卡？ 2、Would you please deposit 600RMB in advance? 请预交600元押金好吗？ 3、Sir, we can accept Visa Card and Master Card… 先生，我们可受理维萨卡和万事达卡 4、Would you please sign here?...Thank you !Wish you a goog stay with us! 请在这里签名好吗？…谢谢，祝您入住愉快！ 5、I’m sorry,I’m afraid we can’t change USD into RMB. 对不起，恐怕我们不能将美元换成人民币。 6、Here is your bill,it totals 100 RMB. 这是您的账单，一共是100元。 7、Your room rate is 368RMB,we offered you 20% discount,It’s 296RMB per-night.And it comes to 592RMB for two nights. 您的房价是368元，给您打八折是296一晚，两天是592元。 8、Your bill stands at 688R,plus two nights’ room rate is 592,minbar is 18,long distant call is 58,and room others is 20. 您的账单是688元，包括两晚房费592，小酒吧18，长途电话58，还有客房杂项20。 9、How would you like to pay your bill?(in cash or by credit card) 请问您用什么方式付账？（现付还是卡付） 10、Excuse me,sir.The cup in your room was broke.According to our hotel’s regulation,I’m afraid we have to charge 10 to your account. 对不起，先生。您房间的杯子打破了，按酒店规定，我们不得不将10元损失记入您的帐项。 11、Wait a minute,please.The room attendant is checking your room. 请您稍等，服务员正在查房。 12、Just a moment,please.I’ll be with you as soon as possible. 稍后，我将尽快为您办。 13、Could you please repeat a little more slowing? 您能慢一点再说一次吗？ 14、Hold th line,please.I’ll connect with the assistant manager,just a moment. 别挂电话，请稍后，我将与大副联系。 15、Do you need invoice/(your bill)? 您需要发票/（账单）吗？ 16、I’m sorry to keep you waiting.Have a nice trip. 对不起，让您久等了。祝您旅途愉快！ 17、For sauna only ,48RMB,once,include wet/dry steaming and cold/hot surfing.For massage,we charge by every 45 minutes. 净桑拿每次48，包括干/湿蒸，冷热冲浪。按摩按每45分钟一个钟。 18、If you want massage service,it costs 88RMB in standard room,and 228RMB in VIProom for the first 45 minutes. 按摩的话，头钟普房88元，贵宾房228元。
常用酒店服务英语汇编
酒店常用英语口语语句 1．自己要做什么事时，就使用May I ... May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Couldyou ... Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用Would you ... Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ 4．在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ 二、招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome toLI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如：
酒店常用英语列表
一、Department Name and Position Name(部门名称及职门名称) 1部门Department 2 职位Position 3 行政办Executive Office 4 财务Financial Department 5 会计部Accounting Department 6 采购部Purchasing Department 7 销售部Sales and Marketing Department 8 工程部Engineering Department 9 人力资源部Human Resources Department 10 培训部Training Department 11 保安部Security Department 12 前厅部Front Office Department 13 客房部Housekeeping Department 14 餐饮部Food and Beverage Department 15 中餐厅Chinese Restaurant 16 西餐厅Western Restaurant 17 日本餐厅Japanese Restaurant 18 大堂吧Lobby Bar 19 娱乐部Entertainment Department 20 桑拿Sauna Centre 21 夜总会Night Club 22 桌球室Snooker 23 游泳池Swimming Pool 24 健身室Gym 25 棋牌室Chess Room 26 美容美发Beauty and Barber Centre 27 商场Shopping Arcade 28 花店Flower Shop 29 阅览室Reading Room 30 乒乓球Table Tennis 31商务中心Business Centre 32行政楼层Executive Floor 33 总机Operator Telephone Room 34 接待处Reception 35 礼宾部Concierge 36 问询处Information 37 大堂副理Assistant Manager
超市常用英语词汇
discount 折扣 We give a 20% discount for cash. 现金付款，我们给予八折优惠。 label 标签 The label on this sweater says it is a small size. 毛衫标签显示衣服是小号。 refund 退款 This computer doesn’t work properly. I’d like to claim a refund. 电脑坏了，我想要求退款。 clearance 清仓大拍卖 This shopping mall is having a big clearance sale. 这家购物商场正举行清仓大拍卖活动。 ring something up 将某物（在收银机）结 The salesperson rang up all my items and the total price came to 1000 yuan. 售货员将全部商品结了账，总额共1000元。 factory second 残次品、瑕疵品 This jacket is actually a factory second, so it is quite inexpensive. 夹克实际上是件残次品，所以价格低廉。 in stock （商店等中）有现货、有库存 Do you have my size of shoes in stock?龙活虎你们有我能穿的鞋的现货吗？out of stock（商店等中）无现货、（商品）脱销 The book is out of stock. 该书已脱销。 elevator 升降电梯 men's clothing department 男装部 mannequin 人体模特 fitting room 试衣间 display counter 陈列柜 women's clothing department 女装部 price tag 价标 cosmetics department 化妆品专柜 salesclerk 销售员 department store 百货商店 information desk 咨询台 household appliances department 家用电器部 home electronics department 家用电子产品部 shopper/customer 顾客 shopping bag 购物袋 escalator 自动扶梯
餐厅服务常用英语
餐厅服务常用语 1.G ood morning, Mr. / Ms. 早上好，先生/女士。 2.W elcome to our Hotel. 欢迎来到酒店。 3.H ow are you? 你好吗？ 4.N ice to meet you. 很高兴见到你。 5.H ave some tea please. 请用茶。 6.P lease take a seat. 请坐。 7.T hank you. 谢谢。 8.H appy New Year. 新年快乐。 9.Y ou are welcome. 不用客气。 10.How many people in your group? 请问你几位？ 11.This way, please. 这边请。 12.Please come with me. 请随我来。 13.Please wait a minute. 请稍等。 14.Excuse me. 打扰一下。 15.Enjoy your meal. 请慢用。 16.May I come in? 我可以进来吗？ 17.Is there anything wrong, sir/madam? 先生/女士，有事吗？(指不好的事情) 18.I am very sorry. 很对不起。 19.Can I help you. 我能帮到你吗？
20.I will call my manager. 我去叫我们的经理过来。 21.I will bring it right away. 我马上给你送过来。 22.I will check it for you. 我帮你查一下。 23.It is my pleasure. 这是我的荣幸。 24.Glad to be of service. 很高兴为你服务。 25.Please sign here. 请签名。 26.Have a nice stay. 祝你入住愉快。 27.Have a nice trip. 祝你旅途愉快。 28.Thank you for coming. 多谢光临。 29.Hope to see you again. 希望再见你。 30.Good-bye. 再见。 前厅部日常接待用语 1.W elcome to our hotel. 欢迎光临我们酒店。 2.H ow many nights will you stay? 你要住几个晚上？ 3.For which dates do you want to book the room? 你想预定哪几天的？ 4.W hat kinds of rooms do you want? 你想订哪种房间？
大酒店常用英语术语
酒店部门常用术语E.D.P(Electronic Data Processor)电脑部1． Executive Office行政办公室 2． Human Resources Dept.人力资源部 3． Front Office前厅部 4． Housekeeping Dept.总管部 5． Food & Beverage Dept.餐饮部 6． Recreational Dept.康乐部 7． Financial Dept.财务部 8． Sales Dept.市场营销部 9． Security Dept.保安部 10． Engineering Dept.工程部 11． Waiting list等候名单 12． Average room rate平均房价 13． DND=Do Not Disturb请勿打搅 14． VIP=Very Important Person贵宾 15． Package包价服务 16． No-show订房不到 17． Message留言
18． Cancellation取消 19． Walk-in无预订散客 20． Morning call叫醒服务 21． Complain投诉 22． Over booking超额预订 23． OOO=Out of Order维修房 24． Lost and found 失物招领 25． Room status 房间状态 26． Check in 登记入住 27． Check out 结帐离店 28． Reservation预订 29． Reception接待 30． Operator总机话务员 31． Business centre商务中心 32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话 35． Suite套房 36． Standard room标准间
餐饮常用英语
小器具 刀/knife/ 叉/fork/ 勺/spoon/ 盘子、碟子/plate/ 托盘/server/ 汤碗/soup bowl/ 面碗/noodle bowl/ 咖啡杯/coffee cup/mug/ 玻璃杯/glass/ 牙签/toothpick/ 餐巾纸/napkin/ 夹子/bill clamp/ 刷子/blush/ 瓶起子/ 小器具 小票/receipt/ 发票/invoice/ 收银机/cash register/ 吸管/sucker/ 吧台/bar counter/ 厨房/kitchen/ 菜单/menu/ 收银员/casher/ 零钱/change/ 小费/tip/ 现金/cash/ 信用卡/credit card/ 插座/outlet/ 地址/address/ 桌子/desk/table/ 味道 甜的/sweet/ 苦的/bitter/ 咸的/salty/ 酸的/sour/ 辣的/spicy/ 热的/hot/ 冷的/cold/ 糖/sugar/ 盐/salt/ 芝士/cheese/ 黑胡椒/black pepper/ 番茄酱/tomato sauce/ 酱油/soy sauce/ 醋/acetum/ 其他 登机口/boarding gate/ 廊桥/lounge bridge/ 登机牌/boarding check/ 护照/passport/ 经理/manager/ 服务员/waiter/waitress/ 洗手间/toilet/washroom/ 吸烟室/smokingroom/ 介绍/recommend/ 点餐/take order/ 打开/关上/turn on/off/ 窗边/by the window/ 其他 一直往前走/go straight ahead/ 上楼/go upstairs/ 下楼/go downstairs/ 电梯/elevator/ 医务室/infirmary/ 餐厅/restaurant/ 便利店/store/ 警务室/The police office/ 点心（甜点） 甜点/dessert/ 牛角面包/croissant/ 冰淇淋/ice cream/ 约翰丹尼/Jon Donaire/ 丹麦酥/danish/ 蛋糕/cake/ 蓝莓/blueberry/ 抹茶/matches/ 芒果/mango/ 提拉米苏/tiramisu/ 黑色林/black forest/ 哈根达斯/Haagen-Dazs/ 咖啡 咖啡/coffee/ 美式咖啡/CaféAmericano/ 拿铁/Cafélatte/ 卡布奇诺/Cappuccino/ 意式浓缩/Espresso/
Daily Service 日常服务(酒店常用英语)
Daily Service 日常服务(酒店常用英语) Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All https://www.360docs.net/doc/2717293129.html,e in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk uns ealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。