12、邮件回复模板

亚马逊常用的回信邮件模板

1.亚马逊卖家发货到达时间邮件模板

Dear----

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest. Best regards

2.2. 亚马逊的商品被跟卖，发警告信的邮件模板。

Hello

We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：xxxxxx) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with https://www.360docs.net/doc/2910430922.html, seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

3.买家没有收到货，发邮件询问情况，回复邮件的模板：

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

4.亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear --

Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

5.亚马逊客户购买多种产品发邮件确认产品订单邮件模板

Dear ---

Thank you so much for your great support on us.

We have received your order of "把订单复制进去".

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap.

Best regards

6.亚马逊卖家发错地址邮件模板

Dear ---

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best regards

7.亚马逊卖家发货发货后要求买家写反馈的邮件模板

Dear----

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.

Have a nice day!

Best regards

8.买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear----

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

9.亚马逊客户因购买的商品大小不合适导致退货的邮件模板

Dear ---

Thank you so much for your great support on us.

So sorry for the inconvenience that the swimming suit did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply.

Best regards

10.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

11.退款明细方面的模板

72 小时之后给退款

Dear customer,

Thank u for u email.

Thank you for yourletter. We will issue your refund in 72 hours.Pls wait for that and then check your account .

Sincerely.

72小时没退，说paypal系统慢

Dear customer,

Thank u for u email.

Sorry for the delay. We have actually issued your refund. The paypal system must be a little slow recently .Please wait patiently . Sincerely.

又来催，最近head 比较忙，已经向她反应了，她保证72hours 后给

退款老是收不到的

Dear customer,

Thank u for u email. Ican understand u anxious, But

We just consult ouraccount department, u money were refunded already, i am assured,please do not worry, u must can receive, just So many orders wait todeal, please give us more time wait patiently. Sincerely

12.退货换货相关模板

讲我们的产品是复制品要求退回模块

Dear customer,

Thank u for u email.

To have refund from us,you are requested to return them first to our supplier. but wesincerely hope that you will keep the items. Our products are replica(which has been stated clearly) but of high quality. Further, youcan have a piece of ---- at much less price

than the officialwebsite, even the partial refund not calculated. Please considerthis carefully. Thank you! Looking forward to hearing from you

Sincerely.

货物发出期间客户要求退回的模块

寄的途中要换的

Dear friend,

Thank you for your email.

Sorry to tell you that the item have beendispatched, and we can't change it for you now . If you receive it and it isnot suitable, you can send it back and then we will exchange it for you .

Best regards.

寄的中途要改地址的

Dear customer,

Thank you for your email.

According to our record , your parcel has beendispatched , so we are sorry to tell you that we can't change the address.

Sincerely,

13.客户询问产品真假的模板

售前咨询-询问真假

Dear customer,

Thank u for u email.

All our products aremade 100% genuine and new.

The package is shipped from our oversea warehouse as gift.

That's why we can offerthat price.

Hope my info helps.

Have a nice day.

Dear customer,

Thank u for u email.

All our products areauthentic from authorized supplier with purely material, a certificate ofgenuine products will be enclosed also the articles will be shipped withoriginal package .i promise you they are 100% genuine and pure.

Sincerely.

TIFFANY 真假

Dear customer,

Thank u for u email.

All our Tiffany & Co jewelries come from Tiffany Hong Kong Distributors 分销商, 100% authentic sterling silver made guaranteed, exactly the same as the jewelries in Tiffany New York stores. All our jewelries are stamped with "Tiffany & Co" and will come with Tiffany & Co gift packing including a blue box, a pouch, a piece of tarnish-proof cloth and a gift hand bag. Please note we ship items within 48hrs after payment is cleared, please allow 7-10 business days on delivery. Tracking # will be automatically forwarded upon dispatching.

Let me know if you have any further questions.

Sincerely.

Dear custumer,

Thank you for your email.

All our products are authentic from authorized supplier with purely material. A certificate of genuine products will be enclosed also the articles will be shipped with original package .

It normally takes 1-3 weeks.

Best regards.

14.付款相关邮件模板

客户未付款成功

Dear customer ,

Thank you for email.

We find that you do not pay successfully.

thank you for u email,could u sent us the link of the item u order ,then we will solve this problem ASAP.

Sincerely.

跟客户要付款信息

Dear customer,

Which way did you use topay , credit card or pay pal ?

If you use pay pal,please give me your pay pal address when you placed order If you use credit card,please provide us order details, including Merchant Order No.;Order No. ; Payment Date and Time; Amount

We will check for you..

Thanks and Kind Regards.

Dear customer,

Thank u for u email.

Could u tell us which payment email u pay into and tell us the payment address when u pay, we will check for u?

Send us proof of your payment,

Sincerely.

15.发货没有跟踪号&无法跟踪货物位置&客户写信询问跟踪号或产品到哪里了？给客户的回信模板

Dear Customer,

Thank you for your purchase with us.

Your order was sent via USPS First Class. A tracking number is unavailable for this order. We sincerely apologize for the inconvenience. Please

allow 3-9 business days from the shipping date for delivery. If you do not receive your parcel within the next few days, notify us and we will gladly assist

you further.

If you have any other questions, feel free to contact us.

Best regards,

Lisa M. (店铺名）

Customer Service Representative

16.发错货的模板(才收到一双、还是错的)

Dear customer,

Sorry to hear that, and our workers must be too busy when dispatched your parcel, please accept my sincere apology.

I suggest you to wait for the other two items, and when you receive it , please check if they are the correct one. If there are some mistake about the other two , we will deal with them together.

Hope the two are correct and will arrive soon.

Sincerely.

17.没收到包裹的模板

EMS 最近受天气影响耽误快递的模块

Dear customer,

Thank u for u email.

Sorry for the delay, Parts of Europe and the United States are affected by recent weather andother disasters, resulting in flight delay or cancellation of, or even ground transportation paralyzed. More seriously affected countries and regions are:Britain, France, Belgium, the Netherlands, Germany, Spain and Italy, parts ofthe northeastern United States. For these reasons, the China Post exporting tothe above countries and regions may get delayed to varying degree. so pleasewait a few days patiently .

Thanks Sincerely.

到目的地邮局了的模块及被耽误的模块

Dear customer,

Thank for u email.

Sorry for the delay.According to our tracking information, your required items have already beendispatched and arrived at the local post office.

Please go straightly to thepost office in person and find the parcel through the tracking number RB627592586CN or you can contact with parcelforce for help. here is thelink of parcel force customer service.

Sincerely.

在上海海关那20天之内

Dear customer,

Thank u for u email,

Please don't worry. your parcel is on the way to you now, it normally takes some time for the trackingsystem to update your delivery statue. Supposing you still can’t get your parcel in one week, contact us again, please. We will get in touch with the shipping company for the circumstances of your parcel and provide you asatisfactory

reply. Thanks a lot for your support and comprehension. Wait patiently, please. Your desired items will arrive soon.

Sincerely.

18.商品下架的模块

Dear customer,

I got the news from shipping company that the parcel was lost in transit,I plan to resend it ,but the item that you chosen is out of stock now ,So wedecide to help you to cancel this order and arrange to refund you through credit card, the payment will arriveat your account in 20-30 days, Please wait patiently.

Sorry for such inconvenient, please accept our sincere apology.

Best Regard!

19.价格便宜原因的模板

Dear customer,

Thank u for u email.

We don't have localshop. All orders have to be made online. Import duties make all jewelries soexpensive in local retail store. Importing them will only make our price NOdifference with local retailer. All our jewelries have to be shippeddirectly from oversea and the parcel will be wrapped as gift to avoid customtax and duties, this is the only way to save money. We ship the jewelries within 48hrs after payment is cleared, average take 10-14 business days ondelivery. Tracking number will automatically be forwarded upon available. Hope my info helps.

Sincerely.

20.取消订单的模块

Dear Friend,

Thank u for u email.

I am sorry for that ourworker shipped your order already , wish you Could understand that we cannot cancel for you at this moment, if you still want to

be refunded then would you please agree with waiting for the items .Return

to our certain address for refund ?

Any question , contactus freely .

Best regards.

Dear customer,

Thank u for u email.

If you want to cancel your order, we will deduct 4.95 pounds cancellation fee from your refund.

Do you still want to cancel？

Looking forward to yourearly reply.(有点扯淡，取消订单还要收服务费）

Sincerely.

21.要求通电话及咨询地址的邮件回复模板

Dear customer,

Thank u for u email.

Thanks for your inquiry.Please email us with your questions. We can't provide service through phone asthe whole transactions process should be made online. Sorry for suchinconvenience. Please accept my sincere apology.

Best Regards

Dear customer,

Thank u for u email.

We are based in UK andour products are directly shipped from the overseas warehouse .the parcel willbe wrapped as gift to avoid custom tax and duties, This is the only way to savemoney. We can't import them to UK that will only make our price no difference

with local retailer.

Sincerely

22.买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板Dear 买家名,

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards,

卖家客服 M.

Customer Service

23.向买家索要Feedback的邮件模板

Dear recent customer,（可以写上客户的名字）

We noticed your shipment recently arrived and are contacting you in regards to the satisfaction level of the product you purchased from us. If you would, please visit the feedback section of the product in question, and leave a small rating and comment. If you have any disputes, or just have a question, do not hesitate to contact us.

Thank you,

Blah Blah Blah Seller（是卖家的名称Seller)

Dear recent customer,

Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there’s anything I can help with, don’t hesitate to tell me.

Best Regards

Blah Blah Blah Seller（是卖家的名称Seller)

24.客户询问货物的tracking number或者有没有发货，给客户的回信模板Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards,

XXX.X

Customer Service