外贸邮件技巧之：让客户一定回复你
发邮件，是每个一个外贸人员最基本也是最基础的工作，从你一入门开始，这个工作就伴随着你。相信很多从事外贸的朋友都有过邮件回复率太低的苦恼。下面教你一招如何让客户一定回复你。
邮件内文：
To:客户公司名称
Attn:客户人名
Re:客户求购的产品名称
We are pleased to get to konw that you are presently on the market for （Products Name）,and as a specialized manufacturer and exporter for this product in China,we sincerely hope to establish business relations with your esteemed corporation.
Herewith pls find our competitive offer as flws:
Product:
Specification:
Packing:
Quantity:as per yr requirement
Payment:L/C sight
Shipment:prompt
If the product we offered above is some different from what you require actually,kindly inform us in detail,we will be pleased to re-offer you as per yr actual requirements asap.
Pls note that the product pictures will be sent to you upon yr request,and a small sample could also be sent to you for yr final checking if the price is finally acceptable.
To konw more about our corporation,kindly visit our website:www.……
Pls kindly check and revert at yr earlist.
B.RGDS/落款
Co:
Add:
Tel:
Fax:
E-mail:
几点说明：
1，邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%；
2，开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨；
3，开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；那么，“过多”的标准是什么呢？我们认为，介绍性语言超过两句即是“过多”！
4，简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗？立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此；有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的；有人总喜欢第一次联系客户时就问东问西的，有些国家的客户（如印度、韩国）可能会耐心回你，但对大多数欧美客商（如美国）来说，他们一般是不会回复该类邮件的。
5，所报的价必须是实价，必须与现有的市场行情相吻合，价太低，客户知道你不是做该行，不会理你；价太高也会吓跑客户，客户也不会回你，所以，切勿乱报价，应了解清楚了、多比较后再报，对新产品、对外贸公司来说这点尤其重要；
6，第一次联系客户时，除非客户在询盘中提出，最好不要主动附上图片，以免被删或被国外反垃圾邮件软件拦截；
7，与客户第一次联系最好用HOTMAIL邮箱，或在邮件中另附上你的HOTMAIL邮箱，因为垃圾邮件泛滥的原因，中国越来越多的邮件服务器被国外打入黑名单，你发的邮件可能最终进不了客户的邮箱，或客户回你的邮件你也收不到，这种情况已越来越严重，而用HOTMAIL邮箱一般不会有这方面的问题； 8，强烈建议：如你不能报出有一定竟争力的价格，请最好不要联系客户，既然报不了价自然就成不了，不仅客户很可能不会理你，你又何必浪费你及外商宝贵的工作时间呢？对外贸公司来说，何不在货源上多下点功夫，效果一定好很多！
2. 如何让客户回复邮件10步走
1. 客户不回邮件？ 作为一名新手，客户不回你的邮件，会受打击。做为有经验的业务，客户太多，一个个的跟进，费神，累人。 刚给客户报价了之后一定要做到勤跟进。在第一个月最好能够跟进到十次以上，后续就客户情况可以放缓步伐了。 报完价后第一件事情就是询问客户对于我们报价的看法，评价，并且要问几次。很多人都知道，有一部分客户在这个时候就会给你回复了的。 一．询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards 二．追问客户的评价，求回复 Dear xx How are you recently? Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards.
外贸邮件常用语
知道对方： Via the canton fair held in April,we are pleased to get to know that you are presently on the market for cables. It’s great pleasure to see you in last canton fair, and know that you are in the market for cables,which just fall into our business scope. 去信目的： 感谢询价： Thank you for your inquiry dated 11th I’m glad that you’re interested in our products. 公司介绍： The stable supplies,the quality guarantee as well as the flexible ways doing business can be reached. 提供信息; I’m glad to send its information to you and hope that it will be helpful to you. We shall be glad to give you our lowest quotations upon the receipt of your detailed requirements.产品介绍： Product: Specification: Packing: 100m/roll or as per your requirement. Payment: L/C at sight or T/T (prepay 30%)
国际商务师英语 外贸常用语
国际商务师英语外贸常用语 国际商务师英语：160句外贸常用语 1 I have e to make sure that your stay in Bei ___g is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。 2 You‘’re going out of your way for us， I believe. 我相信这是对我们的特殊照顾了。 3 It‘’s just the matter of the schedule，that is，if it is convenient of you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。 4 I think we can draw up a tentative plan now. 我认为现在可以先草拟一具临时方案。 5 If he wants to make any changes，minor alternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。 6 Is there any way of ensuring we‘’ll have enough time for our talks？ 我们是否能保证有充足的时间来谈判？ 7 So our evenings will be quite full then？那么我们的活动在晚上也安排满了吗？ 8 We‘’ll leave some evenings free，that is，if it is all right with you. 如果你们愿意的话，我们想留几个晚上供你们自由支配。 9 We‘’d have to pare notes on what we‘’ve discussed during the day. 我们想用点时间来研究讨论一下白天谈判的情况。 10 That‘’ll put us both in the picture. 这样双方都能了解全面的情况。
报价邮件这样写客户更满意(含模板)
Thanks so much for your inquiry...... Quotation: xx xx Delivery time: Packing: Payment: Looking forward to ...... Regards, Name 我想这样写邮件太normal了, 不容易抓到客户，可是又实在想不出别的太好的方法，比如，我有时也会针对客户的询盘, 尝试了很多款产品来报价。但很多时候就是直接报价了, 然后就石沉大海，我再跟踪询盘，隔段时间问问,问了好几次,就是没回复。 看到这个邮件，很多新人是否觉得很熟悉，因为自己曾经也是这么写的。那你是否要思考一下：我的报价邮件格式是否跟同行没什么差别，是否也意味着无法显示出自己的优势了，报价后总是石沉大海的你，是否反思：或者到了该改变的时候了。 本部分设定了隐藏,您已回复过了,以下是隐藏的内容 但该如何改变呢？漫无目的多次尝试，屡试不爽，客户总是没有回复严重挫折了新人的信心，这个时候，你是否扪心自问：你是否认真对待每一个询盘，是否每次都是统一的报价格式，随便发过去，抱着碰运气的心态，等待客户回复呢？最近有好几个新人私信给我说这事，其实此时你要调整心态，学会反思是好事，但不是三分热血，反思后要善于总结，并不断完善自己的报价模式才对，只想不做，那也无济于事。 所以，新人要调整心态，学会耐心分析每一个询盘，你的询盘真的多到能舍弃几个询盘？不舍得，那就认真对待。如何分析？换个角度或许柳暗花明，假如你是客户，你想得到的是什么样的报价？换句话说，哪种报价让你觉得满意？而报价邮件是报价最直接的载体，所以它给你往往是首当其冲的选择。 我们先来看看报价邮件，有些新人都没有这个概念，这个模糊的概念相当于跟进邮件，其实需要细分出来来定位准确点，有针对性来做更加容易，特别是很多新人会跟开发信混淆，开发信是业务员自主地把自己公司的产品、服务、优势等告知潜在的客户来争取客户的合作；而报价邮件更多的是指根据客户对某个产品的需求（很多时候是询盘）来回复报价信息，两者有阶段
外贸业务员如何写一封客户必回的邮件
邮件标题：客户求购的产品名称 邮件内文： To：客户公司名称 Attn：客户人名 Re：客户求购的产品名称 We are pleased to get to know that you are presently on the market for 产品名称，and as a specialized manufacturer and exporter for this product in China，we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as product：Specification：packinguantity：as per yr requirementPayment/C sightShipment:promptIf the product we offered above is some different from what you require actually,kindly inform us in detail，we will be pleased to re-offer you as per yr actual requirements note that the product pictures will be sent to you upon yr request，and a small sample could also be sent to you for yr final checking if the price is finally konw more about our corporation，kindly visit our website: kindly check and revert at yr 落款Co：Add：Tel：Fax：E-mail： 几点说明： 1、邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%。 2、开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨。 3、开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；那么，“过多”的标准是什么呢我们认为，介绍性语言超过两句即是“过多”。 4、简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此；有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的；有人总喜欢第一次联系客户时就问东问西的，有些国家的客户（如印度、韩国）可能会耐心回你，但对大多数欧美客商（如美国）来说，他们一般是不会回复该类邮件的。
(完整)外贸常用英语词汇大全,推荐文档
外贸常用英语词汇大全 1.商品品质数量包装价格 品质条件 品质quality 规格specifications 等级grade 标准standard 样品sample 色彩样品colour sample 款式样品pattern sample 原样original sample 复样duplicate sample 对等样品countersample 参考样品reference sample 封样sealed sample 代表性样品representative sample 商品目录catalogue 宣传小册pamphlet 说明书description 公差tolerance 货号article No. 花色（搭配）assortment 增减5% plus or minus 大路货（良好平均品质）fair average quality 数量条件 个数number 长度length 面积area 体积volume 容积capacity 净重net weight 毛重gross weight 皮重tare 毛作净gross for net 溢短装条款more or less clause 重量weight 装运重量shipping weight 卸货重量landed weight 理论重量theoretical weight 公吨metric ton 长吨long ton 短吨short ton 公斤kilogram, kilo, kg 磅pound, lb 盎司ounce, oz 件piece 双pair 打dozen 令ream 套set l 立方米cubic meter 升litre 加仑gallon 蒲式耳bushel 公制metric system 英制british system 美制U.S.System 包装方法 起泡包装blister packing 中性包装neutral packing 吸塑包装skin packing 挂式包装hanging packing 引某人注目catch sb's eye 唛头mark 无牌的包装unlabelled packing 散装in bulk 散装in loose packing 裸装nude packing 整批包装bulk pack 零售包装consumer pack 大包装large packing 小包装inner packing, external packing, end packing ,压缩包装shrunk packaging 喷泡沫包装foam-spary packaging 礼品包装gift-wrap 袋bag, sack 麻袋jute bag 塑料袋polythelene bag, plastic bag 尼龙绳网袋polythelene net 拉链袋zippered bag 箱case, chest 盒box 木箱wooden case 纸箱carton 集装箱container 板条箱rate 纤维板箱fibre board case 小包packet 包bale 捆bundle 罐头tin , can 篮，篓，筐basket 竹篓bamboo basket 瓶bottle 小木桶wooden keg 大桶hogshead 铁桶iron drum 铁桶cylinder
发完报价后跟进邮件范文
发完报价后1-2天没有回复-----跟进邮件1（确认是否收到），有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件 2或者电话询问原因仍旧无回复，十天，半个月去邮件联系---跟进邮件 3 跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。 并非一定要死缠烂打，前提是让客户记住你，还能对你不厌烦；否则你就成了推销保险的了。跟进邮件 1 模板A Dear ***, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie． 模板B Hope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you. 如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。有客户电话号码的，最好能电话询问。有很多情况是客户出差或者休假，也要看下当地近期有没有什么节日。 跟进邮件2 模板A Glad to contact you again! Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. Your any comment about our offer will be appreciated, including price, quality, service. No matter if it is positive answer, It will be great help for us to meet your requirement. Waiting for your reply soon! 模板B Wish everything well with you and your company ! We are in receipt of your letter dated Aug 10 , and as requested to expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you to make selection. We send the quotation to you on Aug 11, any questions for our quotation. Hope to get your reply asap. Wish we will promote business as well as friendship! Best wishes ! Kevin 如果客户仍旧没有回复，并且电话也无法联系，有可能这个客户休长假，也很有可能客户找到了其他合适的供应商，或者是客户自己的订单没有谈妥。在之后的日子里, 不建议一直纠结原先的报价来问客户。可以把该客户作为潜在客户做维护，一个月或者两个月联系一次。可以就新设计问问客户的建议, 或者是发一些行业知识。重点是让客户记住你，知道你们公司是做什么产品的。同时又不会把你的邮件拉到垃圾箱去。如果客户之后有回复，也可以问问之前报价的情况。 跟进邮件3 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you. These days our new design of ceramic mug D-123 produced much favourable comment from European market. What do you think about it for your market? We will do much
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
外贸常用英语词汇
外贸常用英语词汇 1.商品品质数量包装价格 品质条件 品质quality 规格specifications 等级grade 标准standard 样品sample 色彩样品colour sample 款式样品pattern sample 原样original sample 复样duplicate sample 对等样品countersample 参考样品reference sample 封样sealed sample 代表性样品representative sample 商品目录catalogue 宣传小册pamphlet 说明书description 公差tolerance 货号article No. 花色（搭配）assortment 增减5% plus or minus 大路货（良好平均品质）fair average quality 数量条件 个数pcs 长度length 面积area 体积volume 容积capacity 净重net weight 毛重gross weight 皮重tare 毛作净gross for net 溢短装条款more or less clause 重量weight 装运重量shipping weight 卸货重量landed weight 理论重量theoretical weight 公吨metric ton 长吨long ton 短吨short ton 公斤kilogram, kilo, kg 磅pound, lb 盎司ounce, oz 件piece 双pair 打dozen 令ream 套set l 立方米cubic meter 升litre 加仑gallon 蒲式耳bushel 公制metric system 英制british system 美制U.S.System 包装方法 起泡包装blister packing 中性包装neutral packing 吸塑包装skin packing 挂式包装hanging packing 引某人注目catch sb's eye 唛头mark 无牌的包装unlabelled packing 散装in bulk 散装in loose packing 裸装nude packing 整批包装bulk pack 零售包装consumer pack 大包装large packing 小包装inner packing, external packing, end packing ,压缩包装shrunk packaging 喷泡沫包装foam-spary packaging 礼品包装gift-wrap 袋bag, sack 麻袋jute bag 塑料袋polythelene bag, plastic bag 尼龙绳网袋polythelene net 拉链袋zippered bag 箱case, chest 盒box 木箱wooden case 纸箱carton 集装箱container 板条箱rate 纤维板箱fibre board case 小包packet 包bale 捆bundle 罐头tin , can 篮，篓，筐basket 竹篓bamboo basket 瓶bottle 小木桶wooden keg 大桶hogshead 铁桶iron drum 铁桶cylinder
如何回复客户邮件
3. 跟踪客户 a. 报价发了没反应 Dear sir/ madam: Hope you still remember me , on (time), i sent you the quotation for (your products) (提醒对方记起你)，well, you maybe busy ，i totally understand you didn't reply (善解人意，拉近关系)。i reviewed your website carefully, and have much interest to make a start for cooperation,(关注对方产品，表示合作愿望), to provide the best special service, could you pls tell me your requirement (quality , quantity ,delivery ) , so that we can do better.(为了提供更好服务，请提供我这些信息) Best Regards 如果上面的信发了还是没反应，可能就是价格过高了，客人懒得回了，为了验证猜测，过一两周，我会发给客人这样的邮件：Dear xxx :Our market department made a promote plan for some of our items, pls find the details in attachment (注意，其实附件没有任何文件)。 纯粹谈价格很难谈拢，因为在中国市场没有最低价，只有最好的性价比，没有哪家敢肯定自己的价格一直是保持最低的，除非他想破产。 所以首先判断自己的产品在同类产品中的质量在哪个档次，在同质量的产品中定价是不是偏高，你可以高，但是你高的没理由就是你的不对了，这里就要求业务员对产品的熟悉程度了，一般来说，做业务的不怎么懂技术，如果你刚好懂那么一点，而且有些技术参数还能说出个一二来，让客户相信你贵的有道理，问题就不大了。你自己都不知道自己为什么贵，老外凭什么买一样的东西要在你这多花钱啊。凡事换位思考，就容易解决了。温州人没几个会外语的，基本都是小学生，人家为什么手里拎个计算器生意做到全世界啊，一是天生有生意头脑，二是了解产品，自己卖的东西啥皮啥瓤，啥渠道啥价格，已经刻在脑子里了，他们脑细胞多半都是数字 在这里分享一封邮件应对价格高的，是我原来上司（一个荷兰人，目前在中国，自己开个外贸公司）构思的，我稍微加工了一下。 Hi xxx, Thank you for your reply. I understand that you received a quotation with a more competitive price than mine, however, I hope that you give me the opportunity to improve our price level. I visited your company’s website several times and I think we can be a very good match. Our high level of service will be very beneficial, which in combination with the high quality of our goods, will satisfy your customers needs. Can you please inform me which price will fit into your purchasing strategy for buying our products in China? I will do my upmost best to supply you with a very competitive quotation. I am looking for a long term cooperation and we are willing to invest in a startup. If you think the price level is acceptable for you, but maybe just not the lowest you can get, I still hope that you place a sample order with us . Our quality is very good. 样品单经过前面几步的工作，再加上时间的位移，总归会有那么几个客户谈到样品单的问题，能把样品单搞定，就离big order 更近一步了，当然如果你的样品是免费的，就另当别论了。到这一步，最常出的岔子就是，报价发过去，客人没有异议，选几款产品要你做样品pi, 做好了，发过去，客人就没反应了，眼看半熟的鸭子飞了，很是痛心，于是乎，隔三岔五发个邮件去催，结果还是单相思。 这种情况，如果催的太急了，客人会感觉，是不是你东西卖不出去了，好不容易逮到我，就要塞给我，适得其反，如果催的不急，又怕时间长了，节外生枝，客人找到更合适的供应商，所以尺度的把握很重要。我的做法是，给客人做了样品PI,给客人留一周左右的时间，因为
外贸邮件回复常用语
推荐公司其他产品 I visited your company web, find there are many goods match to our products. We have a good price and quality, so I want to send some samples for you Hope we can have more co-operations in the future 报价 Quote our best price based on 2,000m as below Your feedback for our quotation would be much appreciated。期待您对我们的报价的反馈信息 We hope you will find our quotation satisfactory and look forward to receiving your order.我们希望您对我们的报价满意并期盼您的订货。 We hope this will be a good start for profitable business relations. 希望这将是我们互利商业往来的良好开端 回复得迟表示歉意 I am really sorry for the late reply, cause we do not take good care of your sample. Sorry for my late reply 要求增加订单起定量 Is it possible to increase the quantity？ 因涨价需买方或卖方承担额外费用 Please burden this raised cost for us, we are not able to burden this extra cost, as our price has been very low. Production time will extend for extra one week. Considering the long pleasant relationship, we will bear the extra costs and keep the price unchanged for this order. Hope we can have more co-operations in the future, quality products at good price are always supplied for customer. 价格变动，P/I确认回传、货款安排 Because of the rising cost of raw materials, we have to adjust price. Please check the attached Proforma invoice. ( Please check the new price in attached proforma invoice.) After you stamp and sign it, then we start the production. Please arrange 100% T/T in advance, after receive your payment, we will start the production. Please sign the P/I and send back to us by email today, after we received your signed P/I, then we start the production immediately tomorrow morning. 我们老客户，尽力满足要求 You are our old customer; we always would like to try our best to meet your requirement
外贸常用英语短语大全
外贸英语常用短语汇总 外贸英语常用短语汇总 第一期:General Terms 1. establish business relationship建立业务关系 2. inquiry-询盘 3. offer-报盘 4. counter offer-还盘 5. quantity-数量 6. packing-包装 7. time of shipment-装运期 8. price-价格 9. discount-折扣 10. terms of payment-支付条款 11. insurance-保险 12. commodity inspection-商品检验 13. acceptance-接受 14. sign a contract-签订合同 15. claim-索赔 16. agency-代理 17. commission-佣金 18. exclusive sales-包销 19. joint venture-合资企业 20. compensation trade-补偿贸易 21. processing and assembling trade-加工装配贸易 22. the terms of international trade-国际贸易术语第二期:Establishing business relation 建立业务关系 1. recommendation推荐、介绍 2. inform 通知 3. enter into business relations 建立业务关系 4. catalogue 目录 5. for your reference 供您参考 6. specific inquiry 具体询价
怎样回复客户询盘邮件
在外贸业务中，我们每天都在回复客人的询盘，那么你的回复是否规范，是否表达得明确而具体呢？这是我收集到的回复报价的英文样函，和大伙儿一起分享吧。 讲明涨价缘故 Dear Sir or Madam: Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%. As you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation
外贸函电常用回复
2、 for your reference 做为你的参考 3、 sign back 签回 4、 Pls see attachment 请看附件 5、 Pls sign back the telex releae letter . 请签回电放信 6、 Pls find attached SO for your reference (yr ref.) 请查收附件做为你的参考 7、 Pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm). 请尽量将你的货在明天下午6点前送到我们的仓库 8、 Pls see attchment and cfm the b/l of XXX. 请收附件并且确认提单为XXX是否OK？ 9、 I receipted the telex released requirment , but no payment receipt , we can’t telex release this mail it to me hurry! 我有收到电放函，但未收到付款收据，请尽快Email过来，否则我们不能电放此票货物。 10、Any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我 11、Enclosed booking form for yr ref, pls fill it out by return 附件所涵内容给你参考，请填好后回传给我
12、Enclosed our airport warehouse address for yr send the cargo tomorrow morning 请于明天早上送货，附件为飞机场仓库地址 13、Pls find the attached , 1 filed for two TELEX RELEASE B/L to CHICAGO and check it ‘s OK or NOT 请收附件，我已电放好了去芝加哥的两票货物，请检查是否OK？ 14、Have received 已有收到 15、Received with tks. 收到，谢谢 16、Received and will arrange 已收到且将会安排 17、The s/o can use till next week. 这份S/O下星期也可以使用 18、Please confirm the attached bill by 请确认附件并传回 19、Please kindly advice yr PO#. 请提供PO号码 20、Please find the attached invoice for yr 请查收附件中的付款单做参考 21、I have release S/O to you , Pls received it . 我已有释放S/O给你，请查收。 22、Pls find attached the application form for telex release. 请查收附件中的电放申请函 23、Pls see the attached that we had arranged the hb/l telex release. Here is the copy for you in your information.