商务英语口试题库
Collaborative task and Discussion
1.Teamwork
Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:
●What issues should the programme focus on
●What kind of activities should be included
2.E-mail Newsletter
Your company would like to introduce an E-mail newsletter to send to all staff members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:
●What kinds of articles and information should be included
●What the newsletter should look like and how often it should be sent
3.Introducing Shift Work
Your company would like to introduce shift work operation to optimize the production progress. You have been asked to co-ordinate the project. Discuss the situation together, and decide:
●How to arrange the work schedule
●How to match staff to this new work requirement
4.Introducing New Ways to Save on Office Supplies
The company you work for has decided to introduce new ways to save on office supplies, as a part of the overheads reduction plan. You have been asked to co-ordinate the project. Discuss the situation together, and decide:
●What are the ways to save office supplies
●How to motivate the staff
5.Addressing the Problem of Overwork
Your company has noticed the signs that employees in your company are overburdened with heavy workloads. You have been asked to make suggestions about how to improve this situation. Discuss the situation together, and decide:
●What signs of overwork to do the staff show
●What measures should be taken to reduce stress at work
6.Health and Safety Precautions
Two accidents happened in your office in the past year that resulted in bodily injuries to some staff members. Your line manager is revising health and safety precautions to eliminate the causes of office injuries. You have been asked to make suggestions. Discuss the situation together, and decide:
●What unsafe conditions there are in the office
●What precautions should be taken
7.Solving the Food Safety Crisis
The confectionary you work for is now facing a serious safety crisis: a small kid was choked on the gel candies you have marketed to children. You have been asked to help solve the problem. Discuss the situation together, and decide:
●What should be done with it
●How to improve the product
8.Advertising for a Job Opening
Your company is going to fill the job vacancy of personnel manager by advertising. You have been asked to make recommendations. Discuss the situation together, and decide:
●What type of publication to choose
●What should be included in the advertisement
9.Planning a Formal Orientation Program
Your company are discussing about a formal orientation program for new staff.
You have been asked to make recommendations about the orientation program. Discuss the situation together, and decide:
●Whether it’s necessary to organize a formal orientation
●What should be covered in the orientation program
10.Losing Managerial Staff
Some managers are leaving your company in recent years, and your company is worried about the situation. You have been asked to make recommendations about the situation. Discuss the situation together, and decide:
●Why some managers are leaving your company
●How to improve the situation
11.Making a Good and Sound Promotion Policy
There is a job opening for sales manager in your company. And it is decided that the opening should be filled from within the company. You have been asked to make recommendations about the promotion policy. Discuss the situation together, and decide:
●Why to have promotion-from-within instead of external recruitment
●How to make a good and sound promotion decision
12.Reducing Staff Turnover
The consultancy firm you work for has been asked to advise a client company which currently has a problem in keeping staff. You have been asked to prepare ideas to help the client company to keep staff turnover low. Discuss the situation together, and decide:
●How could the client company recruit the appropriate applicants
●What sorts of benefits would encourage staff to stay
https://www.360docs.net/doc/8713245414.html,pany Gifts to Employees
Your company will soon be celebrating the 25th anniversary and has decided to
spend a sum of money on something that will benefit the staff. You have been asked to make recommendations about how to use the money. Discuss the situation together, and decide:
●What are the advantages and disadvantages of cash gift
●What other ways the money could be used to celebrate the event, while still
benefiting the staff
14.Managing Time Effectively
Some colleagues in your office spend their days in a frenzy of activities and feel overburdened with work, but achieve very little. You have been asked to make recommendations about how to improve the situation. Discuss the situation together, and decide:
●What caused the inefficiency
●How to manage time effectively
15.Managing Stress
Your line manager is concerned that some staff are in low spirits and not doing their work efficiently. You have been asked to make recommendations about how to improve this situation. Discuss the situation together, and decide:
●Why staff are less efficient in their job
●How to help staff to manage their stress
16.Capturing a Large Market Share
Your company has just developed a new product of cosmetics. You are asked by your manager to help develop strategies to capture a large market share for the product. Discuss the situation together, and decide:
●What should be the pricing strategy
●What should be the promotional strategy
17.Packaging Designing
Your company has developed a new lipstick. You have been asked to help design the package of the new product. Discuss the situation together, and decide:
●What factors should be taken into account
●What should be the cost of the package
18.Increasing the Price of a Product
Your company is considering whether to increase the price of a product. You have been asked for your views about it. Discuss the situation together, and decide:
●Under what market conditions can the company increase the price of the
product
●Which aspects of the product should be considered
19.Customer Service
Your company is deciding to monitor the quality of service provided. You have been asked to help with this. Discuss the situation together, and decide:
●What are the ways to monitor the quality of service
●What measures the company can take to improve the quality of service
20.Keeping Customers
The restaurant you work for has been losing customers. You have been asked by your manager to look into the situation. Discuss the situation together, and decide:
●What problems there may exist for your restaurant
●What measures the restaurant should take to keep customers
21.Opening a Supermarket
Your company decides to open a supermarket in your city. You have been asked to help with it. Discuss the situation together, and decide:
●What factors the company should consider for high sales volumes
●How the company can recruit employees
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商务英语题库
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期末商务英语试题库
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