5.订购与确认

5.订单与确认orders & acknowledgement

?（无总体介绍，函电类型分为Order Letter，Acknowledgement 2种）

Order letter 订购函

英文版

After previous mail exchanges and negotiations, the seller and the buyer finally agree on the price and terms of a transaction. Then the buyer decides to place an order. He may choose to do so by writing an e-mail, by sending a fax, or just by oral expressions. He may specify the order by sending an official order form or simply including all the details in the letter/mail.

However he places the order, there are 2 key principles he shall follow:

Completeness:the order shall be complete and specific to include the following essential elements:

?Order reference

?Description of goods and specifications

?Quantity

?Price

?Trade terms

?Payment terms

?Packing requirements

?Date and mode of shipment

Accuracy: as an order will later act as a contract or a part of the contract, the buyer shall take great care to ensure its accuracy and to avoid any possible mistakes which might cause troubles or even disputes related to execution of the order. Typical examples of mistakes include misspelling, misplacement of decimal points, and wrong price calculations.

When writing a letter of order, the following structure can be used.

Typical structure:

?Acknowledge previous mail exchanges about offers or proposals and tell your decision

to place an order.

?Give full details of the order, either by an attached order form or by a text/list in the

letter.

?State the terms and conditions related to the order, like payment terms, packing, delivery

time, etc. Emphasize key requirements or reservation clause, if any.

?Require the seller to send the sales contract and proforma invoice, if necessary.

?Express your wishes for proper and punctual execution of the order.

中文版

经过此前的信函往来和谈判，买卖双方最终就交易价格和条款达成一致意见。之后，

买方决定下单。买方可以通过撰写电子邮件、发送传真或口头说明下单。他可以发送正式订单表，或者简单得在信函/邮件中说明所有细节，确定订单。但是，买方下单时应遵守 2 个关键原则：

完整性：订单应完整、明确地说明下列必要元素：

?订单号

?商品说明及规格

?数量

?价格

?贸易条件

?付款条件

?包装要求

?日期和装运方式

准确性：由于订单函之后将作为合同或合同附件，因此买方应特别注意确保订单函的准确性，避免任何可能导致订单执行相关问题或甚至纠纷的错误。典型的错误包括拼写错误、小数点错位及价格计算错误。

撰写订单函时，可采用下列结构。

典型结构：

?确认此前有关报盘或提议的信函往来已收悉，并告知您决定下单。

?随附订单目录，或在信件中描述或列举订单的细项。

?说明订单相关条款或条件，例如付款条件、包装、交付日期等。强调关键要求或保

留条款（若有）。

?如有必要，要求卖方发送销售合同和形式发票。

?表达您希望恰当及时执行订单的愿望。

Acknowledgement 订单确认函

英文版

When the seller receives an order, he shall immediately reply to the buyer expressing gratitude no matter whether the order will be accepted or declined. If the order is accepted, the seller shall confirm the particulars of the order to the buyer, promise to process the order as required, and send the proforma invoice and sales contract, if necessary. Otherwise, if the seller, for whatever reason, cannot fulfill the order or meet the buyer’s requirements, the seller shall decline the order, give the reasons, and suggest alternative solutions or express wishes for future cooperation. Some common reasons for declination of orders include unavailability of stock, market price variation, and heavy order commitments, etc.

When writing a letter of order acknowledgement, the following structures can be used. Typical structure (acceptance):

?Acknowledge receipt of the order and express thanks.

?Confirm and accept the order and its particulars. Restate important terms if necessary.

?Attach the P.I., order confirmation and S/C, if required. Request the buyer to countersign

and return the S/C.

?Remind the buyer to issue an L/C or make prepayments, if necessary.

?Promise that the order will be executed to the satisfaction of the buyer.

?Express wishes for more orders from the buyer.

Typical structure (declination):

?Acknowledge receipt of the order and express thanks.

?Give reasons why you cannot accept the order and show your regret for having to

decline the order.

?Offer alternative solutions.

?Express wishes for future contacts and business cooperation.

中文版

当卖方收到订单后，无论其是否接受订单，卖方都应当立即回复买方，表示感谢。如接受订单，卖方应向买方确认订单细节，承诺按要求执行订单，并提供形式发票和销售合同（如有必要）。否则，如卖方因故未能履行订单或满足买方要求，则卖方应拒绝订单，说明原因，并提出替代解决方案或表达未来合作的祝愿。卖方拒绝订单的常见理由包括库存不足、市场价格变动及大量承约等。

撰写订单确认函时，可采用下列结构。

典型结构（接受订单）：

?确认已收到订单并表示感谢。

?确认并接受订单及其细节。如有必要，重述重要条款。

?如有要求，随附形式发票、订单确认书和销售合同。要求买方会签并返还销售合同。

?如有必要，提醒买方签发信用证或付款。

?承诺按照买方要求执行订单。

?表达希望买方继续下单的愿望。

典型结构（拒绝订单）：

?确认已收到订单并表示感谢。

?说明未能接受订单的原因并表示拒绝订单的遗憾之情。

?提供解决方案。

?表达希望与对方继续保持联络并建立业务关系。

?Sample letter:

例文共3篇，Order Letter, Acknowledgement (Acceptance), Acknowledgement (Declination) 各一篇

Order letter 订购函

Dear Bill,

Thank you for your mail dated Sept. 8. We’re glad to learn that you accept our counter-offer and give a 10% discount. So we decide to place an order with you for the following items: (Acknowledge receipt of previous mail; tell your decision to place an order)

Name Art. No. Size Color Quantity Unit Price Pillow case JP256X01 40*80cm anthracite 820 pcs RMB 35.80 Bed sheet EG320XGB 220*200cm turquoise 820 pcs RMB 56.20 (Give details of your order)

Prices based on CIF Hamburg

Payment: sight D/P

Please supply the goods from your stock and make the shipment BEFORE OCTOBER 5. We reserve the right to cancel the order or reject the goods for late arrivals.

(State terms and conditions related to the order)

Please prepare the S/C accordingly and send to us for confirmation and countersignature.

(Ask for S/C)

There is a huge demand for the above goods in the market. If this order works well, we will come back with more orders.

(Express wishes for proper execution of order)

Regards,

Thomas Shroeder

Acknowledgement (acceptance) 订单确认函（接受订单）

Dear David,

We thank you for your order No. 8260 for 2000 sets of dish washing machines.

(Acknowledge receipt of order and say thanks)

We are pleased to confirm that the goods can be supplied from stock and can be shipped immediately.(Confirm and accept the order)As you requested, please find attached our

proforma invoice for you. (Attach PI)

Besides, we have prepared a sales contract and have sent it to you by separate mail. Please countersign the contract and return one copy to us. (Send S/C and request for countersignature by the buyer)

Please be assured that the order will be well processed to your satisfaction. We look forward to receiving more orders from you soon. (Assure the buyer of proper order execution and express wishes for more orders)

Faithfully,

Jack Wu

Acknowledgement (declination) 订单确认函（拒绝订单）

Dear Ivan,

Thank you for your mail dated Feb. 13, in which you placed an order No. 6538 for 5800 pcs of backpacks, requiring shipment before March 28. (Acknowledge receipt of the order and say thanks)

Although we really would like to accept your order, we feel much regretful that we cannot meet your requirement on shipment. There has been an increasing demand for our products recently, and our production capacity has already been fully booked by orders that require shipments in Feb. and March. (Give reasons why you cannot accept the order and show regret)

After some talks with our production manager, we confirm that the earliest possible shipment of your order would be until April 25. Please let us know if this is acceptable to you. (Provide an alternative solution)

We’re sorry for the inconvenience caused to you. Hope this will not prevent you from contacting us for more business in the future. (Express wishes for future contacts)

Regards,

Catherine Hu

?Useful words, phrases & sentences:

Sentences:

We are quite satisfied with the quality of your samples. Please ship us the following items from stock.

Please find attached our order form.

We’re pleased to place an order as below.

This order is subject to all items being delivered before …to catch up the Christmas season/peak season/spring summer season (SS)/autumn winter season (AW).

Please note that the goods shall be supplied in accordance with your samples.

We reserve the right to cancel this order or reject the goods for late arrivals.

If the trial order works well, we will place more orders in the near future.

If the quality is up to our expectation, we shall send further orders in the near future.

Look forward to your acknowledgement/confirmation.

We are glad to receive your order and hereby confirm that all the items required can be supplied from stock.

Unfortunately, the goods you ordered cannot be supplied from stock.

Please be assured that your order will have our immediate attention.

We hereby confirms your order as follows:

We assure you that the delivery of the goods will be made before … as required.

We are sorry to tell you that we cannot accept your order/meet your requirements because we are already fully occupied/heavily committed.

This Contract is made by and between the Buyer and the Seller, whereby the Buyer agrees to buy and the Seller agrees to sell the under-mentioned commodities according to the terms and conditions stipulated below:

This Contract is made in duplicate. Each party holds one with the same effect.

This Contract shall become effective immediately upon signatures by both parties.

?Exercises:

Ⅰ. Multiple choice (choose the best answer).

1.We have increased the order quantity by 15% so as to ___________ for the 5% special

discount.

A.quantity

B. quality

C. qualify

D. qualification

2.This order is placed on the pre-condition that the _______ shall be made before end of

November.

A.delivery

B. payment

C. packing

D. inspection

3.The demand for mattresses has been so heavy recently that we have to ________ stocks

immediately rather than to wait until the regular delivery in July.

A.clear

B. replenish

C. sell

D. buy

4.Please prepare a sales contract accordingly in ___________ and send to us for signature.

A.fabricate

B. copy

C. duplicate

D. replicate

5.We thank you for your repeat order in such a short period of time and look forward to steady

business growth to our mutual ____________.

A.benefit

B. profit

C. margin

D. advantage

6.The Buyer agrees to buy and the Seller agrees to sell the under-mentioned commodities

according to the terms and conditions ___________ below:

A.stipulated

B. stated

C. negotiated

D. suggested

7.In the event of a __________ majeure, the seller shall not be held liable for late deliveries.

A.terror

B. cause

C. force

D. war

Ⅱ. Give translations of the following words and phrases.

proforma invoice 形式发票

in duplicate 一式两份

回签countersign//counter-sign

不可抗力Force Majeure

续单repeat order

Ⅲ. Proofread the following sentences. (每句划横线部分，分别对应A.B.C.D) (难度难：找错+改错；难度中；仅找错；难度易：仅找错，排除一个错误选项)

1.If the initial order works well, you can expect regular orders from us with large qualities in

the coming months. (C. large quantities)

2.Any dispute arised from or in connection with this Contract shall be submitted to CCPIT for

arbitration. (A. arising from)

3.We hope it will not prevent you from contacting us on some other occasions. We shall always

be pleased to hear you. (D. hear from you)

4.Please prepare the sells contract promptly so that we can arrange opening the L/C in favor of

your company. (A. sales contract)

5.We can assure you that we shall effect shipment as soon as we accept your letter of credit. (D.

receive)

Ⅳ. Arrange the following components of several sentences in correct order. Use punctuations

where necessary. (难度难：无提示，难度中：随机给定3个单词的位置；难度易：给出中文意思)

1.soon place if satisfaction shall is our orders completed this we to order more. (We shall place

more orders soon if this order is completed to our satisfaction. // We shall place more orders soon, if this order is completed to our satisfaction. // If this order is completed to our satisfaction, we shall place more orders soon.) (如果这次订单能让我方满意，我方会立刻下更多的订单)

2.confirm on your placed we Aug 22 that 150201 hereby you order No. (We hereby confirm

your order No. 150201 that you placed on Aug 22.) （我方在此确认你方8月22日所下的订单，订单号150201）

3.reserve to we right reject the or order cancel goods late this for the arrivals. (We reserve the

right to cancel this order or reject the goods for late arrivals.) （如果交货延误，我方有权取消订单或拒绝接收货物）

4.supplied the please shall note in that goods be your accordance samples with. (Please note

that the goods supplied shall be in accordance with your samples.) （请注意你方所供应的货物应与样品一致）

5.cannot it to that we your accept say regretful delivery is terms. (It is regretful to say that we

cannot accept your delivery terms.) （很遗憾我方无法接受你方的交期）

6.ship please delay as urgent is market need the in there an without the goods. (Please ship

the goods without delay as there is an urgent need in the market. // Please ship the goods without delay, as there is an urgent need in the market. // As there is an urgent need in the market, please ship the goods without delay.) （由于市场上急需货物，请立即安排装运）

?Practice

任务1：订单函Task 1: Order Letter

任务背景及要求：

英文版

Here below is a letter of acceptance from Fujian Lvlin Business Development Co., Ltd., in which Lvlin accepted the counter-offer by their American customer. Please read it carefully and write an order letter in the name of the American customer, placing an order. You shall respond to the mail from Lvlin, and shall in particular emphasize your requirements on shipment.

Dear James,

Thanks for your mail last Friday, in which you required a price reduction of 6% and shipment before March 20 for 20,000 sets of LED2650-WH desk lamps.

Considering our long-term business cooperation, we decide to accept your counter-offer and to supply the products at US $13.8 per set FOB Xiamen.

We are awaiting your order.

Sincerely,

Vicky Sheng

中文版

以下是福建绿林商贸有限公司发给其美国客户的一封受盘函，接受客户的还盘。请根据邮件内容以美国客人的身份，写一封订单函，要求回应邮件中的内容，下订单，并特别提出交期要求。

亲爱的James：

感谢您上周五的来函。在信中，您要求降价6%，并在 3 月20 日之前装运20,000 套LED2650-WH 台灯。

考虑到双方长期的业务合作，我们决定接受你方的还价，以每套13.8 美元（厦门FOB 价格）供货。

静候你方订单。

此致！

Vicky Sheng

写作提示：

1.提及对方来函

2.感谢对方接受还盘

3.下订单

4.提出交期要求

5.要求对方确认订单

6.结束语

任务模板：

英文版

Dear Vicky,

Thank you for the mail yesterday. Glad to know that you accept our proposal and give us a special offer. Please find our order below:

Commodity: desk lamp LED2650-WH

Order quantity: 20,000 sets

Unit price: US $13.8 per set FOB Xiamen

Total value: US $276,000

Payment terms: irrevocable L/C 60 days after B/L date

Packing: each set in a small carton, and 20 sets in larger cartons

Shipment: NO LATER THAN MARCH 20 by sea

Please note that we reserve the right to cancel the order or reject the goods for any late arrivals.

Please give us your P.I. and the S/C accordingly. We will need these for applying the L/C.

Thanks for a prompt reply.

Regards,

James

中文版

亲爱的Vicky：

感谢您昨日的来函。很高兴得知，你方接受我们的提议，给予我们特别报价。我方订单详情如下：

品名：LED2650-WH 台灯

订单数量：20,000 套

单价：厦门FOB 价格：每套13.8 美元

总价值：276,000美元

付款条件：提单日后60 天以不可撤销信用证支付

包装：每个小纸箱一套，每个大纸箱20 套

装运：船运，不得晚于 3 月20 日

请注意，如货物延迟送达，则我方有权取消订单或拒绝收货。

请提供你方形式发票和销售合同。我方申请信用证时需要这些材料。

盼早复。

顺颂商祺，

James

任务2：订单函Task 2: Order Letter

任务背景及要求：

英文版

British businessman Laurent Davis recently received some samples of new tea products from his Chinese supplier. Davis was interested in three items and intended to place an order. Davis would like to buy 360 cartons of DT015 Diet Tea, 250 cartons of Health Tea and 280 cartons of Milk Tea. Please write an order letter in the name of Davis, listing details of the order. Information like price, trade terms, shipment, terms of payment, and package, etc shall also be mentioned.

中文版

英国客户Laurent Davis 近日收到其中国供应商寄来的茶饮新品的样品。经过对比和筛选，Davis选中了三款茶饮产品，准备向供应商下单。Davis选中的产品及数量为：减肥茶DT015 360箱，养生茶HT063 250箱，奶茶MT026 280箱。请以Davis的名义写一封订单函，要求以表格形式列明订单细节，价格、交易条款、交期、付款方式、包装等条款可自拟。

写作提示：

1.提及样品并评价

2.下订单

3.订购减肥茶、养生茶、奶茶

4.提及价格条款、订货数量

5.提及支付条件、交期

6.提及包装

7.结束语

任务模板：

英文版

Dear Lyn,

We received your samples of new products Monday. Thank you for your efforts.

Most of your samples look great and suitable for the market. In particular, we are pretty interested in the following 3 items and have pleasure of giving you the order below:

Please make the S/C and send it to us for confirmation. If this order works well, you will expect repeat orders soon.

Regards,

Laurent

中文版

亲爱的Lyn：

我们已于周一收到你方寄来的茶饮新品样品。非常感谢。

大多数样品都看起来不错，非常适合我们的市场。我们对其中 3 款茶饮产品特别感兴趣，请见我们的订货单如下：

订单号：SY151103

请准备销售合同并寄给我方确认。如合作顺利，我们将很快再次下单。

顺颂商祺，

Laurent

任务3：订单确认函Task 3: Order Acknowledgement

任务背景及要求：

英文版

Here below is a purchase order. Please check the order carefully and write a letter of acknowledgment accordingly. You would inform that the item IW201X01 falls short in stock and the shipment cannot be fulfilled as scheduled. You would recommend to the customer another item of the same model but in a different color (like gold), which can be shipped from stock immediately.

PURCHASE ORDER

From: Swiss Auto Technology Order ref.: SAT-1502003

Date of order: Feb. 18, 2015

To: Fujian Jingmin Auto Accessories Co., Ltd. Delivery: BEFORE March 5, 2015

Contact person: Paul Simoness

中文版

以下是一个订货单，请根据订单内容写一封订单确认函，告知货号为IW201X01的产品库存不足，无法满足交期要求。建议客户用同款金色的产品补足数量，如客人接受，则可以立即发货。

订购单

买方：瑞士汽车技术公司订单号：SAT-1502003

订单日期：2015 年2 月18 日卖方：福建晶敏汽车配件有限公司交付日期：2015 年 3 月5 日前

联系人：Paul Simoness

写作提示：

1.提及对方订单

2.指出部分款式缺货

3.提出更换颜色的建议

4.说明更换的理由

5.结束语

任务模板：

英文版

Dear Paul,

We are glad to receive your order SAT-1502003 dated February 18. Thank you for your trust in our products.

All the items you ordered can be supplied from our stock except the car charger in white/silver. There are only 3600 pcs left in this color. However, we still have stock of this model in gold. We

would suggest that you take 3600 pcs in white/silver, and the rest 1900 pcs in gold. If this is OK with you, we will arrange the shipment immediately. Otherwise, you might have to wait for a while before we can give you all the goods.

Please kindly let us know your considerations. We await your early instructions.

Faithfully,

Maggie Zhong

中文版

亲爱的Paul：

非常高兴收到你方2 月18 日的订单SAT-1502003。非常感谢您信任我们的产品。

您订购的所有货品，大部分可以从我们的库存发货，但是白色/金色汽车充电器库存仅剩3,600 件。不过，我方该型号金色仍有库存。我们建议您方订购3,600 件白色/金色汽车充电器，剩余1,900 件以同款金色补足。如果你方接受，我们将立即安排发货。否则，您的订单的交付将会推迟。

如有任何意见，请告知。盼早复。

此致，

Maggie Zhong

任务4：订单确认函Task 4: Order Acknowledgement

任务背景及要求：

英文版

Here below is an order letter. Please read it carefully ad write an acknowledgment to confirm the customer's order. You would enclose the sales contract.

Dear Chen,

We are happy to tell you that the trial order for 200 sets of your kids’ bike works very well. Our customers like your designs and competitive price. As there will a big demand before the Children’s Day, we need you to supply the following items ASAP.

Pls note that shpt. BEFORE APRIL 25is a must. Otherwise, we reserve the right to cancel the order or reject the goods.

Please see to it immediately, and give us your confirmation WITHIN THIS WEEK.

Cheers,

Eric

中文版

以下是一封订单函，请根据邮件内容，写一封订单确认函，回应邮件内容，确认客户的订单内容，并附上销售合同。

亲爱的陈先生：

非常高兴地告诉您，之前试订你方200 辆儿童自行车市场反馈良好。你方自行车的设计深受客户喜爱，价格也很有竞争力。因六一儿童节前市场需求巨大，我们需你方尽快提供下列

请注意务必于4 月25 日前装运。否则，我们有权取消订单或拒绝接受货物。

请尽快确定，并在本周内回复。

此致，

Eric

写作提示

1.提及对方订单

2.确认订单

3.附上销售合同

4.确认交期

5.结束语

任务模板：

英文版

Dear Eric,

Thank you for your order No. YL-1530. We are so glad to hear that your customers love the products. Your repeat order in such a short time makes us even more excited.

We’re now pleased to confirm and accept your order and the particulars. Attached you’ll find the S/C, which pls countersign and return one copy to us.

As always, your order will have our immediate attention and special care. We assure you that the goods will be shipped before Apr. 25 as you required.

We look forward to receiving more orders from you.

Best regards,

Alex Chen

中文版

亲爱的Eric：

感谢你方的YL-1530 号订单。很高兴得知你方客户喜爱我们的产品。你方在如此短的时间内追加订单，也让我们非常激动。

我方现确认并接受你方的订单。随附销售合同，烦请会签并返回一份正本。

我方将一如既往地及时关注并认真处理你方订单。请放心，我方将按照您的要求，于4 月25 日前发货。

希望收到你方更多的订单。

顺祝商褀！

Alex Chen

任务5：订单确认函Task 5: Order Acknowledgement

任务背景及要求：

Qingdao Blue Ocean Technology Co., Ltd. received a fax order from a Singapore customer on April 22 (order No.: EP338) for 1,600 sets of electronic organs. Please write a letter of acknowledgment in the name of Business Manager of Blue Ocean to inform the customer that delivery can be made by the end of June. You would enclose a proforma invoice and a sales contract. Besides, you would remind the customer to open the L/C as soon as possible.

中文版

青岛蓝海电子科技有限公司4月22日收到了来自新加坡客户的传真订单（订单号：EP338），订购1600台型号为EN98/05的电子琴。请以蓝海公司业务经理的身份，写一封订单确认函，告知客户6月底可以交货，附上形式发票和销售合同，并提醒客户尽早开立信用证。

写作提示：

1.提及对方订单

2.确认订单

3.确认交期

4.附上销售合同

5.附上形式发票

6.提醒对方开证

7.结束语

任务模板：

英文版

Hi, Peter,

Thanks for your fax dated Apr. 22nd, in which you placed an order (No. EP338) for 1600 sets of our electronic organs.

We hereby confirm that your order is accepted. You will receive the goods in late June. As you required, please find attached the P.I. and S/C. You’re kindly requested to countersign the contract and return one copy to us.

We take the chance to remind you that an irrevocable letter of credit shall be established with us as the beneficiary. Upon receipt of your L/C, we will arrange the shipment immediately.

Please don’t hesitate to contact us if there are any questions.

Best wishes,

Sally Ma

Peter，你好！

感谢您于4 月22 日传真订购1600 件电子琴（订单号：EP338）。

我方在此确认接受你方订单，货物将于6 月底送达。根据您的要求，随附形式发票和销售合同，烦请会签并返回一份正本。

借此机会，我们需要提醒贵方，请以我方为受益人开具一份不可撤销信用证。收到信用证后，我们会立刻安排发货。

如有任何问题，可随时与我方联系。

此致，

Sally Ma

任务6：订单确认函Task 6: Order Acknowledgement

任务背景及要求：

英文版

Your company received an order from ACS (Spain) for 750 sets of water pumps on August 12. The customer required shipment before September 5. Due to lack of raw materials, your company has stopped accepting new order and is struggling to source raw materials. The supply will not be resumed until September 20. Please write a reply to ACS, informing that the order cannot be accepted for the moment.

中文版

西班牙ACS公司8月12日向你方发来了一封订单函，欲订购750台水泵，要求9月5日前交货。但由于原材料供应不足，你方已停止接受新的订单，正在抓紧采购原材料，预计9月20日之后才能恢复供货。请根据以上内容，写一封邮件回复ACS公司，告知无法接受订单。

写作提示：

1.提及对方订单

2.告知无法接受订单

3.说明无法确认订单的理由

4.表示歉意

5.结束语

任务模板：

英文版

Dear Pablo,

We acknowledge receipt of your order dated Aug. 12 for 750 sets of water pumps. Thanks for having faith in our products.

Much as we like to accept the order and to do business with you, we regret to say that we are unable to meet your requirements due to shortage of raw materials. Actually, we have stopped taking new orders since Aug.5 and are now doing all we can to source raw materials. Unfortunately, the supply will not be resumed until Sept. 20.

We are really sorry for any inconvenience to you. Hope this will not prevent you from contacting us again for future business. We’re always pleased to hear from you.

Yours faithfully,

Jenny Lin

中文版

亲爱的Pablo：

你方于8 月12 日发出的750 套水泵的订单已收悉。感谢你方对我方产品的信任。

我们十分希望能接受您的订单，并与你方建立业务关系。但很遗憾，由于原材料不足，我们暂无法满足您的要求。事实上，自8 月5 日开始，我们已经停止接受新订单。目前，我们正尽力采购原材料。但遗憾的是，正常的供货预计9 月20 日之后才能恢复。

对于因此给您造成的不便，我们深表歉意。希望未来仍有机会合作。盼再次来信！

此致，

Jenny Lin