外贸邮件回复建议
【回复询盘的几点建议】
我们收到很多询盘，但一些回复，很难得到回音，因为这些询盘买家可能是同时发给几个厂家，
当然对于一些假询盘就没必要回的，假询盘，一般用的都是免费邮箱，比如YAHOO，HOTMAIL，GMAIL的，
那该怎样让他们回复呢，只有跟进了，跟进邮件有时比回复询盘还要重要的。对于群发的询盘，我一般都是用几乎固定的格式回答，
内容如下：
Dear Sir/ Madam（最好用客户的名字）,
Thanks for your inquiry at https://www.360docs.net/doc/fc3699819.html,.
We are professional supplier for high quality *** products at competitive price ,located in ***. Here is the attachment with some pictures of our products that may suit your requirements, for more,
please check our website, and select the products that you’re interes ted in.
We have great interest in developing business with you, should you have any inquiries or comments,
we would be glad to talk in details through MSN：******** \mails or any way you like. Thanks Best Regards
***
company
Phone:
Fax:
website
但对于群发的询盘来说，这样的回复就很难吸引客户的答复，除非他正好需要你现在的产品。否则很难收到回信的。
那过一段时间，发一封差不多这样的跟进邮件，大致内容如下：
Dear Sir/ Madam（最好用客户的名字）
Good morning!
For several days no news from you, my friend. Now I am writing for reminding you about
our offer for item of **** dated ** ** ** according to your relative inquiry at https://www.360docs.net/doc/fc3699819.html, . Have you got (or checked) the prices or not? Any comments by return will be much appreciated. （可根据客户要求的产品加上自己产品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
****
就这样短的跟进的回复邮件，往往收到的回复是很大的
补充下，如果客户一段时间还没有回复的话，还可以写这样的邮件给客户：
Dear 客户名字,
How are you? Hope everything is ok with you all along.
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.
By the way, how about your order (or business) with item ***?
If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards
******
如果客户仍然没有回答的话，这个客户询盘的真实性是很值得怀疑的。没必要再去跟进，当然也有客户很长时间会回复的，不过很少有。
1. 客户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他一般都会说以后联系，不管怎样，能让客户回复已经不错了（因为他们可选择的面很广）说明以后还是有机会的：***
Im doing fine, thanks for your information.
Im still in the planning of building my new house, due
to the work constrain I decided to delay it first.
anyway I will contact you once I decided...thanks
****
或者不是决策者，会这样回答的：
Dear ，thank you I received you mail and I sent it to my boss. He didn't tell me nothing just now.
I will conctact you soon
Best regards ****
还有：
Hello ,
I receive more than 10 offers every day and it will take me some times to
look into each and every offers. I will contact you in the future if you are in our selection of companies.
Many thanks for your co-operation.
Yours faithfully,
******
这样的，以后可以多加跟进，发新产品消息，一些新的报价什么的！时间久了，应该会有收获的。
2. 还有客户收到跟进邮件的话，也许对我们现在产品不是怎么需要的，但会让问一些其他产品。或者相关详细咨询，比如：
Dear *****,
please excuse the delay in my reply.
I have been so busy searching through all the mails,
concerning the Bathroom project.
May i ask you, where you purchase your Acrylic for the
bathtups ? We have a customer who is interested in this subject.
In the coming days, i will reply concerning some samples.
Best regards,
****
还有：
Hi Dustin,
Sorry but I do not recall an offer from you. I have looked at your website and
there is possible interest in some of your existing products.
We are primarily concerned with marketing to elderly or Senior citizens, nursing
Homes etc.
We specialize in Nursing Beds but want to expand a program to include specialist
products for elderly and handicapped people.
1. I see that you have a program of shower columns and wonder if they are
thermostatically controlled with max temperature of 37/38 degrees. with
multijet massage etc.
2. Please also supply more information on the attached word doc. showing
products.
3. I am particularly interested in a compact walk in bathtub with massage and
front outward opening door and
4. a side wide entry outward opening door slide in bath with massage.
I can send illustrations if you are interested in expanding into the Senior
market.
Regards,
****
这样的回复比上一个邮件似乎还好点的说
如果有合适的，成单的可能性还是很大的
3. 当然还有想借机刺探“军情”的，比如：
Hello Dustin:
Sorry for the late reply.
I will get back with you later.
I am very busy at the moment.
If you have US customer as reference, that would help
a lot.
I am not here to steal information.
We use reference in US to generate trust, just like
you have "connections" (friends) among Chinese.
Thanks,
***
收到这样的回复，还真的很难回答
4.当然能给多点希望的是讨价还价的邮件，比如：
*****
THANKS FOR YOUR REPL Y, I HA VE RECEIVED YOUR QUOTE AND I AM CURRENTL Y LOOKING THROUGH ALL
OF THE QUOTATIONS THAT I HA VE RECEIVED. CURRENTL Y YOUR PRICES AREN'T THE BEST BUT YOUR PRODUCTS
ARE VERY GOOD. IF YOU COULD MAKE YOUR PRICES MORE COMPETETIVE I AM SURE WE WOULD BE PUTTING
AN ORDER IN WITH YOU VERY SOON. ALSO DO YOU PRODUCE OTHER BATHROOM PRODUCTS SUCH AS GLASS
AND PORCELAIN SINKS, MIRRORS, TOILETS ETC. IF SO COULD YOU PLEASE SEND ME SOME MORE PRICES AND INFORMATION PLEASE.
WHAT IS THE MINIMUM ORDER QUANTITY IF I WAS TO ORDER A SAMPLE ORDER
OF 6/7 DIFFERENT PRODUCTS,
AND WHAT WOULD BE THE LEAD TIME OF AN ORDER.
MANY THANKS FOR YOUR QUICK RESPONSE
REGARDS
******
4. 当然如果运气好的话，还能碰到客户来访的机会，比如：
Dustin,
Thanks for the good cooperation.
we have decided to visit China towards Your New Year
and hope to be able to visit your company to discuss
further details.
Regards,
****
还有有的客户可能在香港，或者大陆地方有自己代理，机构什么的，也来访问的，比如：Dear Dustin:
I wish to have complete information about two of your bathtubs models AS-9005 and AS-9004, specially I need plans with dimensions and cross section, technical details like thickness
of acrylic, if it has automatic waste pipe to open and close plug, if it is possible to include massage jets and the pricing….
Now we have a person who lives in Hong Kong called William Chu at Flylight Industrial Limited who is appointed to help us and to work and talk with you. His e-mail is********
I told him about our business contact and I think he will visit soon.
Best Regards、******
回复的邮件差不多就这5类了，以上都是针对询盘往来基本情况，如果不跟进的话，根本没有办法让客户回复和了解你的。
跟进其实比天天机械的去回复每天的询盘要好的多了，第一次给他回复，对于群发的询盘来说，被回复的机会是很小的，
从以上的几个回复的邮件来看，客户每天都可以收到几个OFFER的。所以我们不跟进的话，客户是没有时间回复你的.
还有，就是要注意写跟进邮件的时间应该选在星期二到星期五，星期六到星期日宁愿在论坛灌水也不要去做那无用功（比如写开发信等等），
因为到星期一，客户的邮箱里应该是充满不少的邮件，那么所谓开发的邮件他们是没有时间看的，也只能有邮件被删的命运了！！！
一，询盘是第一时间要回的，回得越早，客户看的时间越早，回你的可能性就越大。因为不仅一个人会回复他的询盘，
他通常会看前面几封，后面的差不多的他就不看的了，回得越迟，想得到的回复希望也越渺茫了。
二，跟踪。。。这个也是非常重要的，对有意向的客户连续keep着跟踪五次以上，回复就会有了。要有耐心也要有恒心。
可能有客观原因存在没及时回复，可是客户是不听这些的.而且还有大把的人理他,中国商家那么多。
感谢您一直以来对ECVV 的支持和信任，以及对我们工作的配合和理解！
如有任何疑问，欢迎联系我们！
顺祝商祺！
Dear Mr. **,
It is great to hear from you. I’m ** from **. you inquired about our radiator on April 21, 2010 from GASGOO. 【介绍来意】
We are a professional radiator manufacturer with 20 years experiences in China, offering
over 1,500 kinds of radiator and monthly output up to 50 thousand pieces. Attached is our
detail information, including company information and product list. 【公司介绍】
The Quotation of the product (as the attached photo) you inquired is as follow: FOB **,
Min.Order:1,000, Price:USD100.00/pc, Delievery Time: 30 days【报价】
If you need sample of this products, please fill free to contact me, also, I can
give some hot inquires in your market. 【吸引回复】
How are you ?
Oh, I am very sorry to trouble your holiday. Happy Christmas Holiday!
As you said it is a busy time for shopping and parties. Hope you have a good time when you are going to shop and parties. In the meaning time, take good care of yourself and have a good rest. Frankly speaking, I am surprised you are on Christmas holiday from now. There are still so long to Christmas. But anyway, happy Christmas again!
And kindly pls find the attached file, all the info (including the advantage and shortcoming) of all our samples. Even you are very professional in our productions, hope it can help you to learn more about our samples and make a choice from them easily.
Maybe it will take you sometime to make a choice, but could you pls inform me when will you place the order to us ? Because I heard that the price of material will increase recently. In order to avoid increasing your cost and fee, I hope you can place the order asap. So may I hold you some time to check our production and make a decision asap ? Many thanks!
以上转自:互联外贸论坛https://www.360docs.net/doc/fc3699819.html,/thread-110638-1-1.html
外贸邮件常用语
知道对方： Via the canton fair held in April,we are pleased to get to know that you are presently on the market for cables. It’s great pleasure to see you in last canton fair, and know that you are in the market for cables,which just fall into our business scope. 去信目的： 感谢询价： Thank you for your inquiry dated 11th I’m glad that you’re interested in our products. 公司介绍： The stable supplies,the quality guarantee as well as the flexible ways doing business can be reached. 提供信息; I’m glad to send its information to you and hope that it will be helpful to you. We shall be glad to give you our lowest quotations upon the receipt of your detailed requirements.产品介绍： Product: Specification: Packing: 100m/roll or as per your requirement. Payment: L/C at sight or T/T (prepay 30%)
外贸邮件回复的对应性
外贸邮件回复的对应性—外贸新手上路 外贸客户邮件回复的对应性问题是外贸人员在回复国外客户邮件时最常发生、最多发生，却又最忽视的问题。 所谓的“对应性”指的就是针对性、关联性、相对性。当然是针对、关联、相对于你要回复的国外客户邮件的诉求、提问、询盘细节，以及逻辑顺序等方方面面。对此，可能很多朋友都无察觉，但事实上邮件回复的对应性，是个基础性问题、常识性的问题、也是个大问题！ 做外贸，可能每天都会收到询盘，那每天你都可能犯这样基础性的错误。你回复客户询盘后客户再回复你的几率（复盘率）低，更不用说成交率低，原因何在？我觉得，外贸客户邮件回复的对应性，可能是根本或重要原因之一。 一、称呼 称呼属于礼仪，礼仪讲求的是“客尊”原则。 1、不管是客人首次给发邮件或询盘还是后续的，客户称呼你“Dear A”，你的回复也当对应为“Dear B”。若你回复客户“Hi A”，就会让人感到发“顿”。以此类推，如客人邮件“Hi A”，你的回复也当对应为“Hi B”。其他，同理。 2、客户邮件称呼你“Dear Mr. 名+姓”，你回复客户也当是“Dear Mr. 名+姓”。若你回复客户“Dear Mr. 姓”或“Dear 名”，就不规范（规范性就是对应性）；若你回复“Dear Mr. 名”，那就是错的，因为无此表达（我知道有不少朋友对此无意识） 二、漏点 1、客户询盘中，明确要求你报盘，明确要求你提供产品参数、参考图片、价格、相关条款、等。你的回复，应当是全部都提供；不能提供也没关系，但你当说一声，为什么不能提供及什么时候可提供。普遍的是，只报价，即使有产品参数也不全面，更不用说不附参考图片或相关条款了。要知道，对大多数行业而言，一个特定的价格，是必须要对应特定形式的产品（参考图片），以及特定规格的产品（产品参数），以及报价基于的交易条件、付款条件等（相关条款），
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
外贸业务员如何写一封客户必回的邮件
邮件标题：客户求购的产品名称 邮件内文： To：客户公司名称 Attn：客户人名 Re：客户求购的产品名称 We are pleased to get to know that you are presently on the market for 产品名称，and as a specialized manufacturer and exporter for this product in China，we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as product：Specification：packinguantity：as per yr requirementPayment/C sightShipment:promptIf the product we offered above is some different from what you require actually,kindly inform us in detail，we will be pleased to re-offer you as per yr actual requirements note that the product pictures will be sent to you upon yr request，and a small sample could also be sent to you for yr final checking if the price is finally konw more about our corporation，kindly visit our website: kindly check and revert at yr 落款Co：Add：Tel：Fax：E-mail： 几点说明： 1、邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%。 2、开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨。 3、开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；那么，“过多”的标准是什么呢我们认为，介绍性语言超过两句即是“过多”。 4、简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此；有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的；有人总喜欢第一次联系客户时就问东问西的，有些国家的客户（如印度、韩国）可能会耐心回你，但对大多数欧美客商（如美国）来说，他们一般是不会回复该类邮件的。
外贸邮件回复常用语
产品报价 （一）客户主动询价，我方报价 Dear Mr./Ms XX Thanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date. Looking forward to hearing from you soon （二）我方主动询价，向客户报价 Dear Mr/Ms XX We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date.
外贸邮件回复常用语
推荐公司其他产品 I visited your company web, find there are many goods match to our products. We have a good price and quality, so I want to send some samples for you Hope we can have more co-operations in the future 报价 Quote our best price based on 2,000m as below Your feedback for our quotation would be much appreciated。期待您对我们的报价的反馈信息 We hope you will find our quotation satisfactory and look forward to receiving your order.我们希望您对我们的报价满意并期盼您的订货。 We hope this will be a good start for profitable business relations. 希望这将是我们互利商业往来的良好开端 回复得迟表示歉意 I am really sorry for the late reply, cause we do not take good care of your sample. Sorry for my late reply 要求增加订单起定量 Is it possible to increase the quantity？ 因涨价需买方或卖方承担额外费用 Please burden this raised cost for us, we are not able to burden this extra cost, as our price has been very low. Production time will extend for extra one week. Considering the long pleasant relationship, we will bear the extra costs and keep the price unchanged for this order. Hope we can have more co-operations in the future, quality products at good price are always supplied for customer. 价格变动，P/I确认回传、货款安排 Because of the rising cost of raw materials, we have to adjust price. Please check the attached Proforma invoice. ( Please check the new price in attached proforma invoice.) After you stamp and sign it, then we start the production. Please arrange 100% T/T in advance, after receive your payment, we will start the production. Please sign the P/I and send back to us by email today, after we received your signed P/I, then we start the production immediately tomorrow morning. 我们老客户，尽力满足要求 You are our old customer; we always would like to try our best to meet your requirement
外贸邮件回复范文-外贸老手示范(1)讲解
1.无法提供客户想要的产品时回复Dear Thank you for your enquiry of 12 March cate 9 cable. We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at https://www.360docs.net/doc/fc3699819.html, for more information on this item. If you find the product acceptable, please email us as soon as possible. Sincerely, 2.对客户一般讯盘的三种回复 Dear Mr. Jones: We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21. In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
外贸函电常用回复
2、 for your reference 做为你的参考 3、 sign back 签回 4、 Pls see attachment 请看附件 5、 Pls sign back the telex releae letter . 请签回电放信 6、 Pls find attached SO for your reference (yr ref.) 请查收附件做为你的参考 7、 Pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm). 请尽量将你的货在明天下午6点前送到我们的仓库 8、 Pls see attchment and cfm the b/l of XXX. 请收附件并且确认提单为XXX是否OK？ 9、 I receipted the telex released requirment , but no payment receipt , we can’t telex release this mail it to me hurry! 我有收到电放函，但未收到付款收据，请尽快Email过来，否则我们不能电放此票货物。 10、Any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我 11、Enclosed booking form for yr ref, pls fill it out by return 附件所涵内容给你参考，请填好后回传给我
12、Enclosed our airport warehouse address for yr send the cargo tomorrow morning 请于明天早上送货，附件为飞机场仓库地址 13、Pls find the attached , 1 filed for two TELEX RELEASE B/L to CHICAGO and check it ‘s OK or NOT 请收附件，我已电放好了去芝加哥的两票货物，请检查是否OK？ 14、Have received 已有收到 15、Received with tks. 收到，谢谢 16、Received and will arrange 已收到且将会安排 17、The s/o can use till next week. 这份S/O下星期也可以使用 18、Please confirm the attached bill by 请确认附件并传回 19、Please kindly advice yr PO#. 请提供PO号码 20、Please find the attached invoice for yr 请查收附件中的付款单做参考 21、I have release S/O to you , Pls received it . 我已有释放S/O给你，请查收。 22、Pls find attached the application form for telex release. 请查收附件中的电放申请函 23、Pls see the attached that we had arranged the hb/l telex release. Here is the copy for you in your information.
外贸函电 邮件回复 模板!!
开头： Mr. Hemant, 先生 Have a nice day Good day Thanks for your email Thank you very much for your email Thank you for your reply Thanks for your kind support to me first. Thank you for your inquiry. Thank you very much for your kind enquiry to us. Thank you for your order No.2012001 结尾： Your favorable reply will be highly appreciated. We are at your service at all times. Should you have any questions, pls feel free to contact us. Thank you for your attention and looking forward to your prompt reply We look forward to hearing from you soon. We look forward to the opportunity of being of service of you. We hope to hear from you soon we will be waiting for your confirmation We appreciate your comments and looking forward to working together with you soon. I f you have any enquiry and need our help, please don’t hesitate to contact me. Look forward to your further comments soon. 附件： Enclosed is our quotation sheet Enclosed is the proforma invoice, please confirm. The latest catalog enclosed Attached Attachment 报价： your enquiry is having our immediate attention and we hope to make you an acceptable offer in a few days. 我们正在研究你方的询盘几天便可以给你合适的报盘 our best offer is given below We''ll let you have the official offer next Monday. 下星期就给您正式报盘。 还价： this is our rock-bottom price, we cannot make any further concessions 这是我们的最低价,我们不能再让了 Moreover, We''ve kept the price close to the costs of production. 再说，这已经把价格压到生产费用的边缘了。 our price is fixed at a reasonable level我们的价格定的很合理
如何写一封客户必回的邮件
客户发来询盘，你要如何回复才能让客户和你继续谈下去？雨果小编在网上看到一篇文章不错，推荐给大家看看： 邮件标题：客户求购的产品名称 邮件内文： To：客户公司名称 Attn：客户人名 Re：客户求购的产品名称 We are pleased to get to know that you are presently on the market for 产品名称，and as a specialized manufacturer and exporter for this product in China，we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as flwsroduct：Specification：packinguantity：as per yr requirementPayment/C sightShipment:promptIf the product we offered above is some different from what you require actually,kindly inform us in detail，we will be pleased to re-offer you as per yr actual requirements asap.Pls note that the product pictures will be sent to you upon yr request，and a small sample could also be sent to you for yr final checking if the price is finally acceptable.To konw more about our
外贸邮件回复范文
收到客户询盘时的回复： Dearsir, WeherebyacknowledgereceiptyourinquiryofXX,(products)andijustgottheinformationfromourproductiondep artment,thesestandardisavailableforus.andthenowplscheckthequotationbelow: Thespecificationyourequired: Thelength: 签名 Lookforwardyoursoonestreply, Thanksandregards 签名 针对客户的讨价还价的回复 Dearsir, Sorryformylatereply,idiscusswithourbossforalongtime,butregardingtheprice,itisnearourbottomline,yo uknowthemarketischangingeveryday,anditishardtocutmoreoncostasweneedtheproductswithbestquality.
Butwetreasureourfirstcooperation,soweallowyoua2%discount,thisisthebesticandoforyou. Ihopethatifyouhavethewilltocooperate,plsdon’tjustfocusontheprice,themostimport antisthequality,it hink. Ifyouanycomments,plsletmeknow. Thanksandregards Angela Angela ves,sothatwemakespecialanddivideplanandscheduleforeachclient. Atthesametimewecanimproveourserviceaccordingtothem,ifth ere’ssomefaultandinourworks. Soplstakeafewtimetotellmesomeadviceonourbusiness.ok?thanksverymuch. 针对报价了不回复的 Dearsirormadam, Hopeyoustillrememberme,isentyouquotationforXX(products)onXX(date)，wellmaybeyouareverybusy,andiunderstand. Ireviewyourwebsitverycarefully,andhavemuchintereststomakeastartforourcooperation,toprovidethebestspecialservice.
外贸邮件回复模板
外贸邮件－史上最全的回复询盘模板 未付款订单 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ Best Regards $myname 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ 提示：请填上您的订单号和发货天数。 发货后 Dear $buyer, The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards $myname 译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。 提示：请填写订单号、发货单号、运输方式和发货日期。 询问是否收到货 Dear $buyer, According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on https://www.360docs.net/doc/fc3699819.html,. If not, please let me know. Thanks！
外贸邮件常用英语
常用英语 2011年01月21日星期五 6:19 P.M. I will take a holiday on 13 of Oct . Will back to office on 14 of Oct if you have any urgently matter please contact with my colleagues: pls kindly cfm（coNfirm） the attached d/c note ---账单 FYI(FOR YOU Inference—） Pls fill attached application with your stamp in order to arrange telex release. Kindly find our SI for SZAWL09093093, pls send us bl copy for checking asap. Pls kindly find the attached BL darft ,pls cfm and return ,tks Enclosed si for subject https://www.360docs.net/doc/fc3699819.html,s! Cfm ok, pls arrange tlx rls to us. If need application,pls advise the tlx application format by return. the shipment 货物 Please kindly find the telex release letter as attached, pls confirm your receipt by return, pls provide the surrendered MBL copy for the subject B/L within today, Tks Duly noted Kindly find attached one set of documents for your refernce subject shipment此货 Pls check and confirm your receipt by return.收到后请回复。 Pls confirm to our enclosed debit note. Sorry,pls see attached revised(修改） D/N: SZAWL09082046B asap（AS SOON AS POSSIBLE)尽快 Received with thanks. Pls confirm by return before 12:30,tks! well received
外贸人对客户邮件如何做针对性的回复
外贸人对客户邮件如何做针对性的回复 (2012-03-10 10:04:21) 转载▼ 分类：外贸知识（转载） 标签： 西湖 客户 对应性 逻辑或 邮件 杂谈 很多做外贸的每天都会收到询盘，很多人能会犯一些基本的错误。使得客户询盘后再联系你的可能性很低，就更不用说成交率了，原因何在？我觉得对客户邮件回复的对应性，可能是重要原因之一。 一、称呼 称呼属于礼仪，礼仪讲求的是“客尊”原则。 1、不管是客人首次给发邮件或询盘还是后续的，客户称呼你“DearA”，你的回复也当对应为“DearB”。若你回复客户“HiA”，就会让人感到发“顿”。以此类推，如客人邮件“HiA”，你的回复也当对应为“HiB”。其他，同理。 2、客户邮件称呼你“DearMr.名+姓”，你回复客户也当是“DearMr.名+姓”。若你回复客户“DearMr.姓”或“Dear名”，就不规范（规范性就是对应性）；若你回复“DearMr.名”，那就是错的，因为无此表达（我知道有不少朋友对此无意识）。 二、漏点 1、客户询盘中，明确要求你报盘，明确要求你提供产品参数、参考图片、价格、相关条款、等。你的回复，应当是全部都提供；不能提供也没关系，但你当说一声，为什么不能提供及什么时候可提供。普遍的是，只报价，即使有产品参数也不全面，更不用说不附参考图片或相关条款了。要知道，对大多数行业而言，一个特定的价格，是必须要对应特定形式的产品（参考图片），以及特定规格的产品（产品参数），以及报价基于的交易条件、付款条件等（相关条款），而且可能还包括安规等认证了。你少了哪样，能说的过去？让客户去猜？我告诉你，对大多数客户而言，客户不会猜，也不会再重复问你，你“漏点”了，只会因你的“不专业”而不理你了。客户有更多、更好的选择，来源于比你“专业一些”的同行。现在不是“价格为王”的时代，价格重要，质量重要，服务也重要。你丢三落四，客户有理由相信你不会在你们公司内部时传达定单信息时也丢三落四？就不要说你的丢三落四是不尊重客户了。 2、客户邮件中，提了五点要你回答的问题。你回答了其中三点，结束。咳！客人楞了，且不管你这三点回答的质量，为什么另外两点不回复，也不交代为什么不能回复，更不交代何时能回复。若你是客人，请问：你又作何感想？ 3、与上类似，客户邮件中，有三点需要你确认的事项，你确认了其中两点而不言其他。如果是紧急确认，后果可能很严重。 4、客户热情地说了一大堆，他是如何喜欢你们的城市的风景（如杭州西湖）的，你回复时总该礼貌性说一句“是啊！西湖好美啊！”吧。你如果只字不提，那客人不是“热脸贴了你的冷屁股”了吗？与这一点具有相似意味的是，客户邮件一开始就是“Howareyoudoing?”或
外贸邮件技巧之：让客户一定回复你
发邮件，是每个一个外贸人员最基本也是最基础的工作，从你一入门开 始，这个工作就伴随着你。相信很多从事外贸的朋友都有过邮件回复率太低的苦恼。下面教你一招如何让客户一定回复你。 邮件内文： To: 客户公司名称 Attn: 客户人名 Re: 客户求购的产品名称 We are pleased to get to konw that you are presently on the market for (ProductsName),andaspecializedmanufacturerand exporterforthisproductinChina,wesincerelyhopeto establishbusinessrelationswithyouresteemed corporation. Product: Specification: Packing: Quantity: as per yr requirement Payment: L/C sight Shipment: prompt
If the product we offered above is some different from what you requireactually,kindly inform us in detail,we will be pleased to re-offer you as per yractual requirements asap. Pls note that theproduct pictures will be sent to you upon yr request,anda small sample couldalso be sent to you for yr finalcheckingif the priceisfinally acceptable. To konw more about our corporation,kindly visit ourwebsite: B.RGDS落款 Co: Add: Tel: Fax: E-mail: 几点说明： 1，邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%； 2，开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨； 3，开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不 主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；那么，“过多”的标准是什么呢？我们认为，介绍性语言超过两句即是“过多”！