体验商务英语4 试题Exit_Test 有答案
Name ____________________________________ Class ___________________________ Exit Test
L ISTENING
Track 8
A Listen to an interview with Jon Larsen, CEO of a Danish advertising agency, and complete the sentences below.
1 Jon Larsen’s company was founded in _______________
2 The company is changing its name from Verner-Martins to _______________ .
3 The proportion of spending on internet advertising is (at the time of the interview):
_______________ .
4 In a few years, Jon expects this percentage to be _______________ .
5 In Jon’s example, a car manufacturer arranged a series of _______________
_______________ to promote its new model.
6 To attend these events, people had to register their _______________ or _______________ .
7 Last year, the advertising industry grew by _______________ per cent.
8 The total value of the industry worldwide is _______________ .
B Now listen again and choose the best answ er to each of the following questions.
9 Jon says that his company is changing its name because …
a) they want to market their services in the UK
b) they want to show that they are up-to-date with new ideas
c) the old name is hard to pronounce
10 The use of TV commercials in advertising campaigns is …
a) growing
b) at a peak
c) no longer as important as it once was
11 What is Jon’s opinion of pop-up ads?
a) they are effective
b) people often feel annoyed with them
c) people don’t pay attention to them
12 Jon believes the advertising industry will …
a) decline in the long term
b) stay at the same size for the next few years
c) continue to expand
13 In what way is the industry changing, according to Jon?
a) advertising is becoming more expensive
b) it is becoming more global
c) agencies have to offer more things
14 Jon gives an example of a new promotional technique in which …
a) people sell the product to their friends
b) no direct advertising is used
c) consumers receive text messages about products
L ANGUAGE
A In the text below, there is one mistake on each line. Identify the word that is wrong and write the correct word on the line.
A week ago Refco is one of the world’s big gest finance companies, _______________ 15 with
a market value of $3.6bn following its high successful flotation in August. _______________
16 Now the company has collapsed and trading in its shares have been suspended.
_______________ 17 Initially, internal investigators have been unable to find anything fundamentally _______________ 18 wrong. But on Monday the company found out that a $430m debt was owing by_______________ 19 the chief executive. On the same day, he paid it forward, with interest. _______________ 20 The problem was that the statement the company put out explaining what has _______________ 21 happened left many unanswered questions. Refco is completely dependent of the _______________ 22 confidence of its customers. If they fear of the security of their assets they will _______________ 23 attempt to withdrawing them, which is exactly what happened this week. _______________ 24
B Rewrite the underlined part of each sentence below to create a noun phrase. Do not use relative clauses (clause s with ‘who’, ‘that’ or ‘which’).
Example:
We have to review our strategy because the conditions in the market are increasingly
difficult.
We have to review our strategy because of the increasingly difficult market conditions.
25 We are looking for a person who is professional and has good qualifications.
We are looking for …
__________________________________________________
26 Our sales have declined rapidly in recent months.
In recent months, we have seen …
__________________________________________________
27 He has been consistent in producing reports which are accurate.
He has produced …
__________________________________________________
28 The company has demonstrated that they are extremely effective in planning for disasters.
The company h as demonstrated …
__________________________________________________
29 https://www.360docs.net/doc/1f13726540.html, is a service company which operates online and has been highly successful.
https://www.360docs.net/doc/1f13726540.html, is a …
__________________________________________________
C Complete the sentences below with the appropriate multi-word verb. Where there is a pronoun in brackets, decide whether to put it betw een the two parts of the verb or at the end.
30 We have discontinued that line and we are going to _______________ _______________ a
new line next month.
31 The company is strong in Europe and the US and now they want to _______________
_______________ the Asia Pacific market.
32 Hello? Are you still on the line? Oh dear – I think we’ve been _______________
_______________ .
33 I’m afraid I won’t be able to come to the meeting on Friday. Can we _______________
_______________ _______________ till next week? (it)
34 I’m sorry to hear you’ve got a problem. Don’t worry. Leave it with me and I’ll
_______________ _______________ _______________ . (it)
35 The negotiations were not going well, so we decided to _______________
_______________ _______________ . (them)
D Choose the best answ er to complete each gap in the text.
Saying ‘no’ to invitations can be very difficult. A standard answer to ‘Can you come to lunch?’ is: ‘Thank you but I’m a bit busy at present.’ But what would you say if the next question
_______________ 36: ‘When will you be free?’ _______________ 37 you tell a lie or be honest?
If you _______________ 38 want lunch with someone it may be because they are boring, or not important enough, or because you would prefer to have a sandwich at your desk. It is easier and less rude to tell a lie.
I would not advise anyone to say no to their boss. A manager I know asked his secretary if she would mind typing a letter for him. ‘I’d rather not, if you _______________ 39 mind,’ she replied. A month later, she was selected for redundancy in a company reorganisation. If she
_______________ 40 ‘Yes, of course’ she might still be working there.
36 a) was b) is c) would be
37 a) would b) will c) won’t
38 a) did not b) do not c) would not
39 a) would b) won’t c) don’t
40 a) said b) had said c) would have said
V OCABULARY
A Choose a word or phrase from the list to replace each of the underlined words or phrases without changing the meaning.
41 We don’t see any future in this market so we’ve decided to withdraw.
42 Our sales subsidiaries operate autonomously.
43 I’ve been offered an attractive pay package with the new job.
44 The job also comes with a number of perks.
45 Hugo got excellent exam results and his future looks promising.
46 His speech was short and to the point.
47 Share prices are falling fast and the financial analysts have issued dreadful warnings.
48 I’m afraid your chances of success are somewhat doubtful.
49 That manager’s attitudes to women are a bit behind the tim es!
B Choose two verbs from the list that could both be used in each sentence below.
50 We employ 5 staff to _______________ customer complaints.
51 Normally the departmental manager should _______________the decision.
52 The project failed because we failed to _______________our goals.
53 The delegates at the conference were asked to _______________ feedback.
54 The company is refusing to _______________ liability for the loss.
55 He warned that taking this action could seriously _______________ international relations.
56 The plan is to _______________ the market with our new design.
C Match the words in column A to the words in column B to make phrases and match them to the a term that matches each of the definitions below.
58 The way in which wealth is shared by people in a country.
59 An attempt to get control of a company by buying most of its shares.
60 The location where goods are stored before being sent out to customers.
61 A number of shops or stores owned or managed by the same company.
62 A company that arranges sales in which items are sold to the highest bidder.
S KILLS
Choose the most appropriate phrase from the list to match each of the functions below.
63 State the goals of a meeting
64 Ask for opinions
65 Encourage contributions at a brainstorming.
66 Signal that you want to say something.
67 Resolve a conflict.
68 Soften a request.
69 Summarise the points so far.
a) I’d like to make a suggestion.
b) Let’s recap before w e go on.
c) What we need to achieve today is …
d) Does anyone have any feelings about …?
e) We were hoping to pay a little less.
h) Fire away!
i) How do you think we should deal with this?
R EADING
Read the article Ban bureaucracy and bring in the bulldozers. Some parts of the text have been taken out. These extracts are listed below the article. Complete each gap with the appropriate extract.
The table in Jean-Fran?ois Dehecq’s chief executive suite in Paris has room for no more than a handful of people to gather round. Sanofi-Aventis, the company he runs, may have become one of the world’s largest pharmaceutical companies, but he believes this table remains big enough for all those needed to take the key decisions.
Apart from Mr Dehecq, that means just three other long-standing colleagues in whom he has total confidence. ‘We _______________ 70,’ he says. ‘We sit around this little table and make decisions and apply them the next morning. There are no committees, no mucking around.’This is one of a number of his defiantly distinctive approaches to management. While executives in many ‘big pharma’ groups complain that they are spending too much time in large committees, trapped by heavy bureaucracy, Mr Dehecq believes he _______________ 71. He cites the p lan of a group of his managers to build a new $100m vaccines plant in the US. ‘We challenged it, and then we said ‘Right, let’s go’. The reaction of these guys was, ‘So which committee do we go to now?’ I said tomorrow morning you get the bulldozers on the site and start building. We _______________ 72.’
That same small group of executives came into play when engineering Sanofi’s largest take over with the purchase of the rival French group Aventis in a highly unusual, hostile takeover battle. Mr Dehecq says the saga began as a survival strategy for Sanofi, indicating that Pfizer, the world’s largest drugs group, _______________ 73 that were eyeing his business for acquisition because of its profitability.
Despite the fact that Aventis was larger, Mr Dehecq launched an aggressive takeover and went on to acquire his rival in a €50bn deal. After the merger, most of Aventis’s top management lost their jobs, as he _______________ 74. ‘Otherwise we would be stuck in the mud like all the big mergers with only 2 or 3 per cent _______________ revenue growth this year, while we are generating 11 per cent.’
As for the future, he hints that any of his three close colleagues could take on his role when he comes up for retirement in three years, and with the board’s appro val he has chosen a preferred
successor – whose identity he will not reveal –who shares his vision. ‘The essential thing is that we don’t end up working by committees. If we _______________ 75.’
a) can best keep his company alive by retaining a direct approach that cuts away
bureaucracy.
b) imposed Sanofi’s vision and style
c) was among a number of pharmaceutical companies
d) do that, we are dead.
e) just took the decision.
f) don’t need to talk to understand each other
Now answer these questions about the article:
76 How would you describe Jean-Fran?ois Dehecq’s approach to management?
a) cautious b) consultative c) decisive
77 What characterises other pharma groups’ decision-making?
a) a long, complex process b) a fast, direct approach c) lack of red tape
78 Why did Jean-Fran?ois Dehecq initially decide to acquire Aventis?
a) his own company was threatened with a takeover
b) Sanofi couldn’t compete with the large pharma groups
c) he wanted to improve profitability
79 Complete the sentence: As a result of the merger …
a) Jean-Fran?ois Dehecq has had to change his management style
b) the company is growing slowly
c) senior managers at Aventis were sacked
80 What do we know about the next CEO of Sanofi-Aventis?
a) He will make radical changes to the way the group is run.
b) He has already been chosen.
c) His appointment has already been announced.
W RITING
You work in the engineering department of a manufacturing firm. Your firm needs to purchase a new motor for the pumping system at your plant and you have been asked to investigate three models that would all be suitable from a technical point of view.
Use the data below and write a memo of 200 to 250 words to the Purchasing Manager. Tell him which motor you would recommend and give your reasons.
PEAKING EST
You are going to have a speaking test that will last about 15 minutes. There will be two parts:
Part A: You will be asked to prepare a short (3 – 4 minute) presentation
Part B: You will have to ask for information about a conference venue, which you should then summarise and evaluate.
Part A: Presentation
Choose one of the topics below and prepare a short presentation. You should begin with a suitable introduction, divide the main information into about three main parts, and e nd with a conclusion. You can make notes, but should not try to read the whole presentation. You will have about 15 minutes to prepare.
1 Make a presentation about a company. Give information about
its activities (products or services)
its size, nationality of main offices or plants, subsidiaries etc
its strengths in the market
2 Make a presentation about a job: either the job you have, or one you would like to have. Describe:
what the job involves
why you chose it
what is most challenging or rewarding about it.
3 Make a presentation about a business person: either someone you work with or a well-
known person. Talk about:
what this person does
what they have done or achieved in the past
what special skills they have that you admire
Part B: Gathering information and summarizing
You work for a media company. Your company wants to take over a video games producer as a way to enter the video games market. Ask the examiner for information about two possible companies: StarSports (based in the US) and Silver Clouds (based in France)
Try to get the following information about each company:
type of game the company produces
sales performance: how well they are selling
when the company was set up
market value
profit last year
share price trend
You can ask as many questions as you like to get facts and check your understanding. You can make notes. When you have all the facts, you will be asked to make a summary comparing the two companies. You should then say which one you think offers the best potential for a takeover.
Exit Test Answer Key
L ISTENING (14 MARKS)
1 1952
2 Volcano
3 5 per cent
4 10 per cent (accept doubled)
5 rock concerts
6 e-mail address, mobile phone number
7 4.7
8 $400 billion (or: really work)
9 b / 10 c / 11 b / 12 c / 13 c / 14 b
L ANGUAGE (26 MARKS)
15 is → was
16 high → highly
17 have →has [to agree with ‘trading’]
18 have → had
19 owing → owed
20 forward → back
21 has → had
22 of → on
23 of → for
24 withdrawing → withdraw
25 We are looking for a well-qualified professional person.
26 In recent months, we have seen rapidly declining sales.
27 He has produced consistently accurate reports.
28 The company has demonstrated extremely effective disaster planning (or: planning for disasters).
29 https://www.360docs.net/doc/1f13726540.html, is a highly successful online service company.
30 bring out / 31 break into / 32 cut off / 33 put it off / 34 look into it / 35 break them off
36 a / 37 a / 38 b / 39 c / 40 b
V OCABULARY (22 MARKS)
41 retreat / 42 independently / 43 remuneration / 44 fringe benefits / 45 rosy / 46 succinct / 47 dire / 48 uncertain / 49 old-fashioned
50 deal with, handle / 51 take, make / 52 achieve, reach; / 53 give, provide / 54 accept, admit / 55 damage, jeopardize / 56 enter, penetrate
57 severance package
58 income distribution
59 monetary regulations
60 distribution centre
61 retail chain
62 auction house
S KILLS (7 MARKS)
63 c / 64 d / 65 h / 66 a / 67 i / 68 e / 69 b
R EADING (11 MARKS)
70 f / 71 a / 72 e / 73 c / 74 b / 75 d
76 c / 77 a / 78 a / 79 c / 80 b
W RITING (20 MARKS)
Plea se see the examiner’s guidelines.
Model answ er:
Memo:
From: Engineering department
To: Purchasing Manager
Subject: New motor for pumping system
We need to purchase a new motor for the pumping system and I have investigated three models, all of which would suit our purposes from a technical point of view.
As can be seen in the attached table, Model A has the lowest purchase cost. However, the running costs for this model are high at $3,066 a year. In addition, the guarantee for this motor
is only one year, which means we would have to pay a further $80 per year for a service contract after this guarantee has expired.
Model B has a higher purchase cost than Model A and also a much higher running cost. This would be the most expensive option for us.
Model C has the highest purchase cost. However, it is a new model which offers a high level of energy efficiency. The running cost for a year is only $2,628, which would compensate for the higher purchase cost after four years. Moreover, this model has a five-year guarantee, which means we would not have to pay for a service contract during the first five years after purchase. The overall cost over five years is nearly $1,000 cheaper for this model than for model A. Conclusion and recommendation
My conclusion is that Model C offers the best value and efficiency and I recommend that we buy this model.
229 words
S PEAKING (25 MARKS)
Please see the examiner’s guidelines
Total: 125 marks
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体验商务英语视听说答案
体验商务英语视听说答案 【篇一：体验商务英语4 综合教程】 lass=txt>一．课程基本信息 课程编号：0142524 课程类别：选修 总学时：36 课程简介：商务英语课程作为翻译专业的一门专业先选课程，主要 目标是培养学生掌握国际贸易的基础知识、基本技能，能独立从事 一般的对外贸易业务工作。具备听说读写译的基本技能，语音语调 正确、语法概念清楚，能用英语较熟练地从事外事接待、外贸业务 洽谈的口、笔译工作。在培养学生英语语言能力的同时让学生了解 和熟悉各种商务情景和商务活动，掌握相关的商务及商务文化知识，并使他们能够把所学的知识运用到各种商务活动中。 二．教材简介 教材名称：体验商务英语综合教程4 教材编者：david cotton;david falvey; simon kent;《体验商务英语》改编组出版社：高等教育出版社 教材情况简介：本教材话题紧跟国际经济发展形势，循序渐进地训 练学生用英语进行调研分析、归纳总结和使用正确语体作书面或口 头表述的能力。既可以帮助在校生了解真实的商务环境和话题，学 习地道的商务英语；也可以帮助从事各种经济活动的商务人员通过 语言技能综合训，较快地提高语言能力。将国际商务活动引入课堂，体验真实的商务世界。角色扮演和案例学习将体验式学习引向深入，教学设计严谨，为体验式学习打好基础。教学资源丰富，为体验式 教学提供有力支持。
三．课程教学内容 教学重点和难点 1. 重点：掌握各种商务活动情景对话中的语言要点及专业词汇 2. 难点：由于缺乏实战经验，学生难以理解不断涌现的商务方面的 新知识和商务活动的实战环节。 教学内容、目标和学时分配 教学内容教学目标课时分配 unit1communication 掌握4 unit2international marketing 掌握4 unit3building relationships 掌握4 unit 4 success掌握4 unit 5 job satisfaction掌握4 unit 6 risk了解0 unit 7 e-commerce掌握4 revision unit a unit 8team building了解 0 unit 9raising finance 了解 0 unit 10 customer service 了解 0 unit 11 crisis management了解 0 unit 12 management styles掌握 4 unit 13 takeovers and mergers 了解 0 unit 14 the future of business 了解 0 revision unit b 四．课程各教学环节的基本要求 课堂讲授：要求学生在课堂上就国际商务中的各种场景进行对话和 听力练习，并通过看录像、vcd及听录音和mp3等多媒体手段提高 学生的商务英语听说能力。作业：练习章节语言要点及专业词汇， 布置角色扮演任务。mp3或网络资源听力练习。 课程设计：本课程注重把语言技能的训练和专业知识有机结合起来。除了课堂讲解，有些练习属于开放式的，要求学生理论联系实际， 认真独立地思考问题、深入探究问题、最终解决问题。在这一过程 中学生的表达能力同时得以锻炼。 4）测试： 测试方法：测试；闭卷；口试（其中平时成绩占30%；测试成绩占70%） 五．教学参考书
体验商务英语综合教程1-词汇
体验商务英语综合教程1-词汇
Unit 1 a cc ountant 会计会计师 ad agency (advertising agency) 广告代理 advertising n.广告业广告 advertise v. advertisement n. advertising永远是不可数名词。 有三个意思： 1、指整个广告业； 2、指广告活动（比如说某公司正在筹备做一个广告）； 3、指所有广告的总称（例：All the advertising here in this chamber is brilliant. 这个屋子里的所有广告都很有创意。） 而advertisement则在第一个意思中是可数名词，第二个是不可数名词。 有两个意思： 1、一则广告，某一个具体的广告； 2、做一则广告或某一个具体广告的动作（例：A company plans to do an advertising which will do advertisement 10 times. 一个公司计划做一个广告，这个广告准备播出十次。） commercial 商业广告 agency 代理处行销处代理中介 agent n./v./adj. airway s航空公司 airline Aloha [?'l?u?, ɑ:'l?uhɑ:]欢迎再见 a nalyst 分析师 analyze v. Argentina 阿根廷 Beaverton 比佛顿 Brazil 巴西 Brazilian 巴西人巴西的巴西人的 Buenos Aires 布宜诺斯艾利斯 cashier 出纳 CEO（chief executive officer）首席执行官 officer一般指军官，或者有指挥权利的官员，比如警官，船长。 official一般指公务员，官方。 conference 会议 meeting consultant 顾问 adviser consulting n.咨询adj.顾问的资讯的 consult 查阅商量向请教当顾问 e-mail 电子邮件 executive [iɡ'zekjutiv] n.管理人员经理adj.经营管理的 finance 财政金融 financial analyst 金融分析师
体验商务英语综合教程3第二版 重点词汇
体验商务英语综合教程3 第二版重点词汇 Unit1 P6 A Value for money 花钱值得 luxurious 奢侈的，豪华的 timeless 不受时间影响的 Well-made 做工考究的 top of the range 高端的 durable 耐用的 inexpensive 便宜的 cool 酷的 Reliable 可靠的 stylish 流行的(有型个性) fashionable时髦的（潮流时尚） Well-designed 精心设计的 P7 A Brand loyalty 品牌忠诚度the tendency to always buy a particular brand brand image 品牌形象the ideas and beliefs people have about a brand brand stretching 品牌扩张using an existing name on another type of product brand awareness 品牌意识how familiar people are with a brand brand name 品牌名字the name given to a product by the company that makes it product launch 产品发布the introduction of a product to the market product lifecycle 产品生命周期the length of time people continue to buy a product
体验商务英语综合教程4Unit 10&11
Unit 10 Customer service Listening: New ideas in customer care A a)Doing the right thing: Doing what we promised to do Making sure mistakes do not happen Satisfying customers Being reliable, courteous Dealing with complaints quickly b)Delighting customers: Example: you order a book from https://www.360docs.net/doc/1f13726540.html, at 5 pm and it arrives at 9 am the next morning. B In e-commerce, e-mail queries often end up in the Computer Services Department. The people there care more about the website than the customer?s satisfaction with the company?s products. Many companies fail to answer these e-mails. C 1 Advantage: Technology can improve customer service because the person at the call center can call up all the customer s? details on their computer screen and speak to them with all the necessary information at their disposal. Disadvantages: You don?t have a personal relationship of the type that people used to have with their bank managers. Also, call center personnel have to answer a certain number of calls an hour and may not take the time to answer all your queries to your satisfaction. 2 a true b true c false d true e true Reading: Customer delight A The real figures are: 1 12 2 20 3 80% B 1 a) True: ?Customer ”delight” is the stated aim for companies battling to retain and increase market share?. b)False: …Many people do not like talking to machines? and even if the service is fast and automated, nothing in the article indicates that people prefer this to real face-to-face service.
体验商务英语综合教程3-课文翻译
第一单元 欧洲制造 除顶级奢侈品牌外几乎所有的时尚品牌都或者已经在亚洲生产，或者正在考虑这样做。美国皮具制造商蔻驰（Coach）是一个典型的例子。在过去的五年中，它通过完全在低成本市场生产已经提高了毛利率。2002年3月它关闭了在波多黎各拉雷斯的工厂（公司拥有的最后一家工厂），将所有产品全部外包。 巴宝莉（Burberry）在亚洲有许多特许授权安排，2000年它决定给日本三洋公司的特许授权延长十年。 这意味着按零售价计算巴宝莉几乎一半的销售额将是亚洲授权生产的。但是同时，日本的顾客却偏爱该集团欧洲生产的产品。 为了应对这种对巴宝莉在亚洲工厂所生产产品的需求，三洋公司在东京银座开设旗舰店，出售从欧洲进口的巴宝莉产品。 在《金融时报》的采访中，许多企业高管表示，消费者认为顶级的奢侈品牌来自欧洲，在亚洲尤为如此。古琦（Gucci）的多米尼克·德索尔说：“无论如何，亚洲的消费者只相信：奢侈品来自欧洲，而且一定是那里制造的最好。” 古琦的控股公司（Pinault Printemps Redoute）的首席执行官塞格·温伯格说，公司不会将古琦的生产线移到海外。然而一些业内人士认识到，就算对豪华奢侈品牌而言，这种变化也将来临。普拉达（Prada）的首席执行官帕特里齐奥·埃特里说：“‘意大利制造’的标签很重要，但我们真正提供的是一种风格，风格是文化的表现”。因此，他认识到高品质的时尚产品并非总是要在意大利生产。 欧洲工商管理学院市场营销系的Amitava Chattopadhyay教授说：“品牌就是消费者心中的一系列联想，其中之一就是原产地。对于奢侈品，品牌的作用至关重要。破坏它是一种弥天大罪。没有哪个品牌经理愿意将产地和品牌形象之间的关系搞错。” 第三单元 活儿脏，点子棒 SOL清洁公司是欧洲北部最令人向往的公司之一，走进它的总部SOL城，你会感觉就像走进了一个商业广场。它坐落在赫尔辛基市中心一家翻新过的电影制片厂里，里面色彩炫烂、气氛喧闹，彰显着非凡的创造力。墙壁刷上了明亮的红色、白色和黄色；员工在大厅里来去行走，不时用黄色的手提电话交谈。丽莎·乔洛南11年前在家族拥有的150年工业帝国的基础上开发了SOL清洁服务。SOL的竞争公式有五个关键成分。 很少人会梦想成为一个清洁工。但是，这并不意味着清洁工不能在工作中找到满足。乔洛南认为，满足的关键是乐趣和个人自由。SOL的清洁工穿着红色和黄色的连身衣裤，强化了公司的乐观形象。SOL的标志是一张黄色快乐的脸，它出现在所有的东西上，从鲜艳的外套到公司的预算报告。自由意味着废除企业传统文化中所有的条条框框。在SOL没有头衔或秘书，没有个人办公室或工作时间表。公司取消了所有的特权和身份符号。 SOL的培训计划包括七个模块，每个历时四个月，最后是严格的考试。当然，擦桌子或洗地毯的方法毕竟是有限的几种，这就是为什么SOL的员工也要学习时间管理、编制预算和人际交往。 许多公司都谈论下放责任和权力。而在SOL，它是一种生活方式。公司有实权的员工是135名管理员，每个管理员带领一个不超过50名清洁工的团队。这些管理员与自己的团队一起工作，制定团队的预算，安排招聘，与客户谈交易。 丽莎·乔洛南相信自主性，但她也关注责任感。SOL十分注重业绩评估，并频繁地、大张旗鼓地进行评估，其中重点关注客户满意度。例如，每次SOL签订合同前，销售人员与团队人员一起到要进行清洁工作的新顾客的现场。他们共同设定清洁的标准。然后，每个月客户根据这些标准来评价团队的表现。乔洛南说：“我们越是要让员工摆脱规则，就越需要良好的衡量标准。” 在SOL，笔记本电脑和手机是所有管理员的标准装备。这些设备可以让他们到任何地点做他们想做的工作。在办公室内，几乎没有存放纸张的地方。因此，公司是在内联网上储
体验商务英语综合教程U11-U13课文双语版
商英 Unit 11 Trustworthy 可靠的law-biding 守法的corrupt 贪污的 A slush fund 行贿基金 a sweetener 贿赂compensation 补偿 Insider trading 内幕交易industrial espionage 工业间谍disclosure n.揭露，被泄露的丑闻 A whistleblower 告密者 a fraudster 骗子 a con artist 骗子 A bribe 贿赂 a bonus 奖金 a commission 提成 Fraud 诈骗secrecy 保密integrity 正直的 A confidentiality agreement 保密协议 a cover up 隐瞒 a white wash 洗白 1.Our company does nothing illegal. We are very law-abiding. 2.We’ve got a slush fund which is used in countries where it is difficult to do business without offering bribes. 3.Their car looked so much like our new model, we suspect industrial espionage. 4.They fired him because he was a whistleblower. He informed the press that the company was using under-age workers in the factory. 5.He denied accepting a bribe when he gave the contract to most expensive supplier. 6.I admire our chairman. He’s a man of his word and is greatly respected for his integrity. 7.Many companies ask new employees to sign a confidentiality agreement to avoid future litigation problems. Controversial 有争议的corruption 腐败transparency 透明度threats 威胁Regulation 规章制度peer pressure 同辈压力 companies in the oil and mining sector have been taking the issue of corporate responsibility much more seriously recently. They are worried about threats to their reputations due to rumours of corruption and bribery. Gocernment regulation and peer pressure from other companies has resulted in more transparency in the industry and less secrecy. The aviation industry has also received attention. Senior managers have been criticised for controversial decisions regarding payments to secure contracts. Unit 13 Drawing board 计划阶段prototype 雏形brainwave 灵机一动patent 专利证 Concept 观念discovery 发现setback 挫折阻碍R&D（research and development）Breakthrough 突破pioneers 开发者 The idea of a lone inventor who makes a discovery or has sudden clever idea or brainwave is maybe a little our of date today. While these types of pioneers do still exist, these days companies often have large R&D departments - teams of people who are constantly innovating and perfecting designs. Perhaps they begin with a concept and then build a prototype, or
体验商务英语综合教程4答案
注:以下是开学初老师说要上课的单元的答案 U1 Language review A: 1.c 2.h 3.d 4.a 5.b 6.e 7.f 8.g U 2 V ocabulary A:1. monetary regulations https://www.360docs.net/doc/1f13726540.html,ernment bureaucracy 3. political stability 4. buying habits 5. economic situation 6. income distribution C:1.d 2.b 3.c 4.b 5.c 6. d 7. d 8. c 9. d 10.d Reading F: 1 . a 2. a 3. a 4. a 5. a U 3 V ocabulary C: 1. e 2.d 3. b 4. a 5. c Listening C: 1. b 2. a 3. b 4. b 5. b D: 1.c 2.a 3.b 4.e 5.d U 6 V ocabulary B:1. e 2 . f 3 .g 4 . d 5 . c 6 . b 7 . a Reading
B: 1.e 2.g 3. d 4. f 5. a 6. c 7. b U 7 V ocabulary B: https://www.360docs.net/doc/1f13726540.html, 2. search engines 3. traffic 4, site 5. search 6. key word 7. hits 8.surfers 9.on-line 10.directories 11. browse 12.locate C: 1.b 2.a 3. c UNIT A Revision Adjectives: Complete… 1.persuasive 2.articulate coherent eloquent 3,hesitant inhibited 4,succinct 5,lucid 6.reponsive 7.fluent Now use….. 1. fluent 2. articulate 3. lucid 4. inhibited 5. succinct