中职旅游专业高考模拟考试

中职旅游专业高考模拟考试
中职旅游专业高考模拟考试

浙江省2015年高等职业技术教育招生考试

旅游服务类专业第一次联合考试试题卷

本试题卷共五大题。全卷共6页。满分180分,考试时间90分钟。

注意事项:

1.所有试题均需在答题纸上作答,未在规定区域内答题,每错一个区域扣卷面总分1分,在试卷和草稿纸上作答无效。

2.答卷前,考生务必将自己的姓名、准考证号用黑色字迹的签字笔或钢笔填写在答题纸和试卷上。

一、单项选择题(本大题共36小题,每小题1分,共36分)

在每小题列出的四个备选答案中,只有一个是符合题目要求的。错涂、多涂或未涂均无分。

1.________以西安半坡遗址最为典型,又被称为“彩陶文化”。( )

A.仰韶文化B.河姆渡文化 C.龙山文化D.良渚文化

2.不属于唐代的科技文化成就的是________。( )

A.《金刚经》 B.《备急千金要方》 C.《大唐西域记》 D.《梦溪笔谈》3.________,是仅次于春节的我国第二大传统节日。( )

A.元宵节 B.端午节 C.中秋节 D.重阳节

4.属于藏族服饰的是________。( )

A.顾古冠 B.金花帽 C.小花帽 D.凤凰装

5.我国单级落差最高的瀑布,位于________。( )

A.黄山 B.庐山 C.武夷山 D.雁荡山

6.________草原,1987年被接纳为“国际生物圈保护区”网络成员,是目前我国最大的草原与草甸生态系统类型的自然保护区。( )

A.呼伦贝尔 B.锡林郭勒 C.乌兰察布 D.鄂尔多斯

7.________是园林的眼睛。( )

A.山石 B.流水 C.建筑 D.花草树木

8.陕西西安大雁塔,属于________式塔。( )

A.楼阁 B.密檐 C.覆钵 D.金刚宝座

9.________,又叫“叔嫂传珍”。( )

A.白云猪手B.麻婆豆腐 C.西湖醋鱼 D.玉麟香腰

10.北京的________,因慈禧爱吃而出名。( )

A.小窝头B.驴打滚 C.豌豆黄 D.都一处烧卖

11.在世界各大宗教中,________是创立时间最早的一种宗教。( )

A.佛教 B.基督教 C.道教 D.伊斯兰教

12.我国规模最大、保存最完整的清真寺是________。( )

A.泉州清净寺B.北京牛街清真寺 C.西安化觉巷清真寺 D.杭州凤凰寺

13.“________”应作为员工为顾客提供服务时的最高准则。( )

A.优质服务B.宾客至上 C.以人为本 D.追求完美

14.________是服务的基础。( )

A.规范B.合理需求 C.细节 D.隐性需求

15.适用于一般的社交场合,内容只有双方姓名一项,甚至提到双方姓氏为止,接下来,就由被介绍者见机行事,是属于________介绍形式。( )

A.标准式B.简介式 C.推荐式D.礼仪式16.世界上最通行的见面礼,是________。( )

A.称呼B.介绍 C.握手 D.名片

17.上尉先生,属于________称呼。( )

A.泛尊称B.荣誉性 C.公务性 D.专门性

18.客人用手搔头或用手轻轻按着额头,表示________。( )

A.自信老练B.疲惫烦躁 C.正在为难 D.心不在焉

19.接待有专业要求的团队,需做好相关专业知识、词汇的准备,这是________知识准备。( )

A.业务B.客源 C.礼仪 D.话题

20.导游在游客用餐期间至少巡视________次。( )

A.一两 B.二三 C.三四 D.四五

21.________会见,大多涉及双边关系、国际局势等重大问题。( )

A.礼节性B.政治性 C.外交性 D.事务性

22.________式的顺序是主人相对坐于桌子中央。( )

A.英国 B.德国 C.美国 D.法国

23.旅游消费作为一种高端消费,客人对此往往表现出________的心理需求。( ) A.求全 B.求补偿 C.求尊重 D.求平衡

24.导游过程中,在遇到不便回答或不能直接回答的问题时,为使自己不陷入僵局,往往可以采用________的方式,这样既避开了直接回答的难题,不影响气氛,又可以起到化被动为主动的奇特效果。( )

A.颠倒语句B.顺水推舟 C.偷梁换柱 D.移花接木

25.按照饭店市场及宾客特点分类不属于同一类的是__________。( )

A.商务型饭店B.大型饭店 C.会议型饭店 D.公寓饭店

26.________是赢得客人的金钥匙。( )

A.宾客至上B.优质服务 C.团队合作 D.创新变革

27.店门迎送服务主要由________负责。( )

A.门童B.行李员 C.饭店代表 D.大堂副理

28.对于常客、长住客以及特殊身份的客人,饭店通常提供________。( )

A.标准价B.折扣价 C.商务合同价 D.团队价

29.________,新婚夫妇使用时,称“蜜月客房”。( )

A.双人间B.标准间 C.大床间 D.连通房

30.按大多数饭店的传统做法,一般住客房每天清扫整理________次。( )

A.一B.二 C.三 D.四

31.餐饮服务的________是指餐饮产品的生产、销售、消费几乎同步进行。( ) A.无形性B.一次性 C.直接性 D.差异性

32.________是俄国人一日三餐必不可少的,称为“第二面包”。( )

A.番薯B.萝卜 C.土豆 D.苹果

33.________运动起源于12~13世纪的法国。( )

A.台球B.网球 C.壁球 D.高尔夫球

34.现代的游戏类项目是________。( )

A.飞镖B.电子游戏 C.棋类 D.牌类

35.美国人克劳斯比于20世纪60年代提出的管理观念是________。( )

A.全面质量管理B.零缺点 C.现场巡视管理 D.PDCA循环法36.________引起的火灾在饭店火灾中居首位。( )

A.吸烟不慎B.电器故障 C.操作不慎 D.人为纵火

二、多项选择题(本大题共18小题,每小题2分,共36分)

在每小题列出的五个备选答案中,至少有两个是符合题目要求的。错涂、多涂、少涂或未涂均无分。

37.如果某人“连中三元”说明他考取了________等三场考试的第一名。( )

A.院试 B.乡试 C.会试 D.县试 E.殿试

38.下面说法正确的有________。( )

A.蒙古族最早起源于雅鲁藏布江流域的一个农业部落

B.藏族人都有豪饮的习惯,马奶酒是款待贵客的最佳冷饮

C.回族是我国分布最广的少数民族

D.维吾尔族有“以钱为饰”的习俗,银饰被视为财富的象征

E.纳西族房屋多为土木结构,最常见的形式是“三坊一照壁”

39.下列说法错误的是________。( )

A.漓江水量充沛,两岸景点星罗棋布,素有旅游“黄金水道”之称

B.天下黄河九十九道弯,最美的自然景观要数九曲黄河第一湾和壶口瀑布

C.西湖景区由一山(孤山)、两堤(苏堤、白堤)、三岛(阮公墩、湖心亭、小瀛洲)、五湖(里湖、外湖、岳湖、西里湖、小南湖)构成

D.黄果树瀑布位于贵州省镇宁纳西族、苗族自治区的打帮河支流白水河上 E.随着影片《五朵金花》的传播,趵突泉这一奇异景观更是蜚声遐迩,驰名中外40.故宫的外朝包括________。( )

A.交泰殿B.坤宁宫 C.太和殿 D.中和殿 E.保和殿41.下列属于浙江风味小吃的是________。( )

A.羊肉泡馍 B.黄桥烧饼 C.嘉兴粽子 D.葱包桧儿 E.过桥米线42.________为龙虎山三大特色。( )

A.山水 B.日出 C.神灯 D.崖墓 E.道教

43.总的来说,旅游服务礼仪应该遵循________原则等。( )

A.尊重 B.从俗C.规范 D.适度 E.平等

44.握手讲究先后顺序,其中________可以先伸手。( )

A.长辈 B.晚辈 C.主人 D.客人 E.女士

45.诸如________之类的称呼,是属于不尊重客人的蔑视语。( )

A.老大B.呆子 C.兄弟 D.老家伙 E.胖子

46.关于导游接站服务礼仪规范正确的有__________。( )

A.到机场、车站、码头迎接宾客,至少应提前20分钟

B.迎接VIP客人应事先在机场、车站、码头安排贵宾休息室。并准备好鲜花、饮料 C.对个别游客可主动为其拿手提包,但注意游客的公文包不必为游客拿

D.游客上车时,导游应站在车门一侧问候游客,并照顾游客上车

E.在即将到达下榻饭店时,导游应向游客介绍所住饭店的基本情况

47.中餐席位礼仪是指________。( )

A.面门为主 B.各桌同向 C.左高右低 D.以右为尊 E.临景为上48.面对服务中突然出现的礼仪危机,服务员要做到________。( )

A.保持冷静B.不找理由 C.相信顾客 D.往远处看 E.据理力争49.总部位于美国的饭店集团,有________集团。( )

A.洲际 B.温德姆 C.万豪 D.雅高 E.希尔顿

50.宾客寄存行李时,________不能寄存。( )

A.贵重物品 B.易碎物品 C.易燃易爆物品 D.违禁物品 E.易腐烂物品51.客房按房间的数量可分为________两种。( )

A.单间房 B.套房 C.高级套房 D.双人房 E.总统套房52.以下属于蒸馏酒的有________。( )

A.茅台酒 B.威士忌 C.味美思 D.比特酒 E.白兰地53.实用游泳又分为________。( )

A.蛙泳 B.侧泳 C.潜泳 D.反蛙泳 E.蝶泳

54.饭店发生的偷窃行为一般的类型是________。( )

A.外部偷盗 B.内部偷盗 C.内外勾结 D.客人自盗 E.员工偷盗

三、判断题(本大题共36小题,每小题1分,共36分,正确的打“∨”,错误的打“×”。)

55.1553年,西班牙殖民者攫取了澳门的居住权,之后长期占据澳门。( )

56.习惯上,对隋以前的帝王称谥号,唐至元的皇帝称年号,明清的皇帝称庙号。( )

57.自炎黄时代炎帝“垂衣裳而天下治”,汉服已具基本形式。( )

58.彩带是畲族传统的手工艺织品,既是美化衣着的装饰物,以及用作腰带、背带等物的生活实用品。( )

59.泰山,是中华民族的象征,有“五岳独尊”、“五岳之长”的称誉。( )

60.九寨沟保留着天然未凿的原始美,被誉为“人间仙境”和“童话世界”。( ) 61.明嘉庆年间,御史王献臣归隐苏州后买下此地,历时16年建成拙政园。( ) 62.中国古代砖的应用始于春秋时期。( )

63.湘江流域的菜以长沙、衡阳、湘潭为中心,是湖南菜系的主要代表。( )

64.“抄手”是四川人对水饺的特殊叫法,故名。( )

65.基督教二传中国指景教在元朝的复兴和罗马天主教来华传教。( )

66.宋代是中国伊斯兰教的繁荣时期。( )

67.了解、感知客人需求的能力成为旅游服务人员的核心能力。( )

68.今天服务多点,明天服务少点,服务项目和内容随意增减变化是违背了优质服务的规范特征。( )

69.早在东汉时期,名片就开始流行,当时称为“谒”。( )

70.打电话礼仪中,对通话时间控制的基本要求是“宜短避长”,一般采用“三分钟原则”。( )

71.人与人之间的交往过程,在很大程度上也是情感的交流。( )

72.涉外交往中有关个人运动、娱乐、阅读、交友等方面的生活习惯都是不可告人的内容。( )

73.“出口”,指的是导游的手势、动作、姿态等方面。( )

74.客人确定旅游产品后,销售人员须按种类和价格迅速结算,让客人付款。( ) 75.汽车上悬挂国旗,则以汽车行进方向为准,驾驶员左侧为主方,右侧为客方。( )

76.赠送外国人礼品时,要说些客套的话,诸如“区区薄礼,不成敬意”。( )

77.客人物品丢失或被盗的投诉,这是属于服务方面原因的投诉。( )

78.换位思考是处理客人投诉的前提要求。( )

79.中国饭店业起源于商代中期,至今已有二千多年历史。( )

80.宽容的心态是取得成功的最基本要素。( )

81.旋转门和推拉门可设置双重门形式,以保持大堂内室温相对稳定。( )

82.访客留言是指住客留给访客的留言。( )

83.房间清扫应先抹家具物品,后铺床。( )

84.对客服务要做到仔细、齐全、便利和完好。( )

85.山西汾酒是清香型,泸州老窖是浓香型,五粮液是酱香型。( )

86.软饮料是指不含酒精的饮料,如牛奶、果蔬汁、汽水等。( )

87.保健休闲项目的特点是活动的被动参与性较强。( )

88.在娱乐服务项目中,绝大多数健身浴都配有按摩项目。( )

89.满足和超越宾客的期望是服务质量的核心内容。( )

90.餐厅发生食物中毒事件,应立即将中毒者隔离,以免引起恐慌、传染他人。( )

四、简答题(本大题共6小题,每小题6分,共36分)

91.大门前石狮有什么作用?如何区分雄狮和雌狮?

92.江苏菜有哪些流派构成?各有什么特点?

93.掌握哪些言谈技巧,在服务中有可能达到较为理想的效果?

94.简述宴请筹备的一般流程。

95.预订员在受理宾客预订时,一般会有哪些步骤?

96.简述饭店停电事故的处理程序。

五、材料分析题(本大题共3小题,每小题12分,共36分)

97.“各位游客,现在我们就站在灵隐寺的天王殿前。请大家抬头看,天王殿上有“威镇三洲”匾额。古代神话认为须弥山是人类所住世界的中心,日、月绕此山回转出没,三界清天也依此山在四方建四洲,即____①____、南方阎浮提洲、____②____、北俱卢洲。相传北方是净土,因此韦驮只需威镇东、西、南三洲即可。

大家请看,正中佛龛内供奉的是“皆大欢喜”的弥勒佛木雕像。弥勒袒胸露腹,笑容可掬,迎接各方游客,接受香客的第一柱香。他正向我们传授一种人生智慧:心胸宽广,万事能容,知足常乐,健康长寿。

天王殿两侧分别列着四大天王,俗称“四大金刚”。据佛经讲,四大天王在此各护一方,故称“护世四天王”。手持青锋宝剑的是守护南方的____③____。“锋”和“风”同音,增长的意思是令众生增长善根,持剑是保护佛法不受侵犯。手弹琵琶的是东方的____④____,琵琶没弦需要“调”音,他要用音乐感化众生,使他们皈依佛门。守护北方的____⑤____手持雨伞样的宝幢,寓意“雨”。他既是护法神也是佛国财神,他用宝幢制伏魔众,保护众生财产。手缠金龙的是西方的____⑥____,他能用净眼随时观察世界,护持众生。他是群龙首领,众龙必须顺从于他。这四位威武凛然、造型精绝的天王不仅是佛法的守护神,也充当了凡间百姓愿望的代言人,寓意____⑦____。”

请分析回答:

(1)填写1-2空,写出正确的洲名。(2分)

(2)根据文中含义填写3-7空。(5分)

(3)一般天王殿中还供奉着谁?(1分)

(4)弥勒现在是佛还是菩萨?说说三世佛都有哪几位?(4分)

98.一位先生在饭店就餐时,点了一客菜汤,正要入口,发现上面漂着一只死苍蝇。他不动声色,只是照常唤来侍者,告诉他:“先生,我点的是素菜汤。”那位侍者心领神会,感激不尽地把汤端走,又换上一碗新的汤。

请分析回答:

(1)这位用餐的先生采用了什么表达手法?(1分)

(2)这种表达手法有什么好处?(7分)

(3)使用这种表达手法也是有禁忌的,具体有哪些?(4分)

99.住在酒店1606房的Smith先生入住已有两天,每天早出晚归,房间的衣服总是扔得到处都是。服务员小许做卫生时都会不厌其烦的帮他把衣服整理好,放在衣柜内。

真奇怪,房间里的茶杯怎么每天都原封不动的搁在那儿呀?难道他不喝水?爱动脑筋的小许问中班服务员,她说:“每次我们给他送茶他都没喝,但是他每天都会买一瓶矿泉水”。

第三天上午,1606房来了一个朋友,小许想他朋友可能和他一样不喜欢喝袋装茶叶,于是抱着试试看的心理,用散装茶叶为他们泡了两杯茶送进房。

过了不久,小许看见客人和朋友出去了。为了弄个明白,她马上进房去查看,发现两个茶杯都空空如也,原来他们爱喝散袋茶。于是,小许高兴地在客卡上记录下了这一条,又为他泡了一杯茶,用生疏的英语给客人留了一张字条:“It’s the tea for you! Wish you like it!”

下午,Smith和他的朋友大汗淋漓的从电梯里面出来,手里抱着一个篮球,老远就冲小许“Hello”,小许连忙跑过去。客人把球放在服务台,小许接过球一看,黑糊糊的。客人用手比划着指着酒店的布草房。“Take it in workroom?”“Yes,Yes!”“这么脏,还是洗一下吧?”小许自言自语道。

于是,小许便将球拿到消毒间用刷子刷干净,第二天下午,客人又出去打球,当从小许手中接过干净如新的篮球时,竖起大拇指,并且,客人在昨天的那张留言下写着“Thank you……”

请分析回答:

(1)小许的做法对不对?(1分)

(2)如果错,错在哪里?如果对,又体现在哪里?(4分)

(3)除茶水服务外,请问宾客住店期间的服务工作还有哪些?(7分)

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