2.1 C&E 矩阵

Name:Date: Team member:

1 = Low Importance 10 = High Importance

improtant to

customer对客户重要

度等级

12345678

Parameter

品质参数（要求）Total（总分）

No Process

工序

micro

process

子流程

Input（输入）

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 Total00000000

Yellow Zone

1 = Low Importance

10 = High Importance

Green Zone

scoring criteria:

0 = no correlation

1 = the process effect only remotely affects the customer requirement

4 = The input variable has a moderate effect on the customer requirement

9 = The input variable has a direct and strong effect on the customer requirments

Cause and Effect Matrix(因果矩阵）