运营管理【英文】
OPERATIONSMANAGEMENT运营管理英文版
O PERATIONS M ANAGEMENTOperations management goes by many names: Production, Production Management, or s imply Operations. For our purposes we will define it as the production and delivery of goods and services. It encompasses d esigning the product and its accompanying production process, acquiring and organizing the necessary resources, and planning and executing production. With such a broad scope, the operations function plays an integral role in the ability of an organization to achieve its goals. A well-trained manager m ust be familiar and conversant with the many issues and concepts that arise within this functional area.In this course we study the management of the operations function. We focus on both understanding how the provision of goods is organized and managed as well as recognizing potential areas of improvement. The course has several objectives:Introducing the functional area of operations management and demonstrating how it interfaces with an organization’s other functional areas.Highlighting the various issues and problems that traditionally arise in the management o f operations within both manufacturing and service organizations.Building a familiarity with the terminology, modeling, and methodology often employed in the operations function.Training students to think critically and use analytical tools in making business decisions and problem solving.R EQUIRED M ATERIALMatching Supply With Demand by Cachon and TerwieschCourse PackThe Goal (2nd Edition) by Eliyahu M. Goldratt and Jeff CoxS UPPLEMENTAL M ATERIALOperations Management For Competitive Advantage by Chase, Jacobs, and Acquiano Virtually all readings or cases listed on the course outline are included in the text or the course pack. Additional materials will be passed out in class.G RADINGEvaluations will be based upon the following components weighted by the given percentages.Class Participation 20%Case Write-up 5%3 Exams (each) 20%Final Project 15%The stated weights will apply for students who perform adequately along each dimension. Thatis, acceptable performance in e ach area is a necessary condition for successfully completing thecourse. Over the term, we will study a large number of cases. A successful case discussionrequires that all students be well prepared. Consequently, class participation will be based onregular attendance, quiz scores, and positive contributions to case and class discussions.Final course grades are determined using the total points accumulated. There will be noadjustments applied to the exams. For final grades, the raw scores will be analyzed to determineif an adjustment is appropriate. If the instructor determines an adjustment is warranted, thenindividual scores will be normalized into the target ranges outlined above.E XAMSAll exams are non-comprehensive closed book, individual efforts. Students may bring one (8? x 11 inches) original hand-written formula sheet (writing allowed on one side only). Tohelp students understand t he material and prepare the exams, homework problems will beassigned. Students are expected to do the homework problems but they will not be collectedand graded. Some problems in the exams and quizzes will very likely be closely related tothe homework assignment. Hence, you should spend time solving them before solutions areprovided. Makeup exams will not be given. Excused absences (for health reasons, etc.)must be documented, and the grade missed will be the average of the other Exam scores. Allother cases will receive a grade of zero for the missed exam. Test review sessions will beoffered before each test. N OTE: Students are expected to have their own calculator foreach exam!!C LASS P ARTICIPATION AND A TTENDANCEClass participation refers to regular class attendance; contributing positively, regularly, andsignificantly to class discussion; and being courteous and professional to both your instructor andyour fellow classmates. Contribution to class discussion will require that you prepare for theclass lesson ahead of time by both reading the material to be covered and working out anyproblems that are suggested in the syllabus. Bring your n ame tent with you to every class. Aswe get into the term, you may find that you have a conflict with attending class. How youresolve that conflict is your choice. Although I will not take attendance in class, you should beaware that missing a session impacts your class participation grade.Practice Problems: The course pack contains some practice problems for many of the topicscovered. These do not have to be handed in and no written requirement exists, but it is stronglysuggested that they be done on a regular basis. Some of the problems may be covered in class,and the learning that takes place will be much greater if you have first tried the problem on yourown. Generally, people who approach the practice problems seriously find both the quizzes andthe exams much easier to prepare for and to successfully complete.Quizzes: Throughout the semester numerous pop quizzes will be assigned. These serve multipleuses. Their primary purpose is to ensure that people are “keeping up” with the course m2。
【运营管理】_12InventoryManagement(运营管理,英文版)
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
12-5
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
¨Fixed Period Systems
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
12-4
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
12-2
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Outline - continued
¨Inventory Models
¨Independent versus Dependent Demand
Operations Management
Inventory Management Chapter 12
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
12-1
?1998 by Prentice Hall, Inc.
InventoryManagement运营管理英文版
¨Holding, Ordering, and Setup Costs
¨Inventory Models for Independent Demand
¨Basic Economic Order Quantity (EOQ) Model
¨Minimizing Costs
¨Reorder Points Model
¨ABC Analysis ¨Record Accuracy ¨Cycle Counting ¨Control of Services Inventory
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
12-10
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
ABC Analysis
¨Divides on-hand inventory into 3 classes
¨ A class, B class, C class
¨Basis is usually annual $ volume
¨ $ volume = Annual demand x Unit cost
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Outline
¨Global Company Profile: Harley-Davidson ¨Functions of Inventory
_16ProjectManagement(运营管理,英文版)资料
16-14
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Project Management Activities
Planning Objectives Resources Work breakdown schedule Organization
Oject Management Chapter 16
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
16-1
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Management of Large Projects
¨Planning - goal setting, project definition, team organization
¨Scheduling - relating people, money, and supplies to specific activities and activities to one and other
¨Controlling - monitoring resources, costs, quality, and budgets; revising plans and shifting resources to meet time and cost demands
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
ProjectManagement运营管理英文版
¨The Project Manager
¨Work Breakdown Structure
¨Project Scheduling ¨Project Controlling
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
16-5
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Bechtel
¨Asked by Kuwait to begin rebuilding after Desert Storm
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
16-3
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
运营管理英文版PPT
Process Control Operation
¨Sensors; often analog devices; collect data ¨Analog devices read data on some periodic basis;
perhaps once a minute or once a second ¨Measurements are translated into digital signals; and
Transparency Masters to acpany Operations Management; 5E Heizer & Render
7s6
1998 by Prentice Hall; Inc A Simon & Schuster pany Upper Saddle River; N J 07458
Production Technology
Numerical Control
¨Numerical control NC machine can be controlled electronically
¨puter Numerically Controlled CNC machine actually has its own microprocessor and memory
¨Direct Numerical Control DNC wired to a central puter
Transparency Masters to acpany Operations Management; 5E Heizer & Render
7s12
1998 by Prentice Hall; Inc A Simon & Schuster pany Upper Saddle River; N J 07458
运营管理英文课件 (15)
What is Operations and Supply Chain Management?
• What is your definition of • Operations • Supply management (OSM): • Logistics
What is Operations and Supply Chain Management?
• Operations and supply management (OSM): the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services
Differences Between Services and Goods
1. Services are intangible 2. Services requires some interaction
with the customer 3. Services are inherently
heterogeneous 4. Services are perishable and time
• Delivering: carriers are picked to move products to warehouses and customers
• Returning: the processes for receiving wornout, defective, and excess products back from customers
processes. 4. Contrast differences between services and
CH13Types of Inventory(运营管理,英文版)
©2006 Pearson Prentice Hall — Introduction to Operations and Supply Chain Management — Bozarth & Handfield
Chapter 13, Slide 2
Chapter 13, Slide 9
What is the “Best” Order Size Q?
Determined by: • Inventory related costs
– Order preparation costs and setup costs – Inventory carrying costs – Shortage and customer service costs
Chapter 13, Slide 16
Sample Problems
• Pam runs a mail-order business for gym equipment. Annual demand for the TricoFlexers is 16,000. The annual holding cost per unit is $2.50 and the cost to place an order is $50. What is the economic order quantity?
Total Cost = Annual Holding Cost + Annual Ordering Cost
= [(Q/2) × H] + [(D/Q) × S] How do these costs vary as Q varies? Why isn’t item cost for the year included?