实用英语-宾馆维修服务
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
客房服务英语(一)
酒店客房常用实用英语美联英语提供整房员部分:1．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？2．You can do it now if you like．如果您愿意，现在就可以打扫。
3．May I do the turn-down service for you now？现在可以为您开夜床服务（收拾房间）了吗？4．（客人）Could you come back in three hours？你能不能过3小时再来整理？5．It“s growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？6．We will come and clean room immediately.我们马上就来打扫您的房间。
7．Turn-down service ,May I come in?夜床服务，我可以进来吗？8．I’m sorry to trouble you, sir. May I clean the room now?先生，对不起麻烦您了。
现在我可以打扫房间吗？9．I’m coming to change the sheets and pilloweases.我来调换床单和枕套。
10. When would it be convenient?什么时候比较方便（打扫您的房间）？11．I’ll come later.我等会再来。
房务中心部分1．I’ve come to collect your laundry.我来取您要洗的衣服。
2．When would you like your laundry back?您要什么时候取回送洗的衣服？3．Would you please fill in the laundry list?请您填一下送洗衣服的清单，好吗？4．Are they to be dry-cleaned?要不要干洗？5．Your laundry is back, madam. 小姐，您的衣服送来?。
《酒店服务英语》—09 Maintenance Service维修服务
Unit 9 Maintenance Service 维修服务
(After a while)
• Repairman: It’s all right.6 Is there anything else I can do for you?7
• Guest: Yes, the light is not bright enough, either.8
Unit 9 Maintenance Service 维修服务
Dialogue 2
• Clerk: Good morning, Housekeeping Department. What can I do for you?
• Tom: The toilet is blocked and won’t flush properly.11 • Clerk: May I have your room number, sir?12 • Tom: 1208.
(T ) (1) In Dialogue 1, the repairman is from the Maintenance Department. (F ) (2) In Dialogue 1, there is something wrong with the door lock. (T ) (3) In Dialogue 1, the repairman can mend the TV himself. (F ) (4) In Dialogue 1, the light in the room is too bright. (T ) (5) In Dialogue 2, the toilet won’t flush properly. (T ) (6) In Dialogue 2, the clerk can’t repair the toilet by himself. (F ) (7) In Dialogue 2, Tom doesn’t need to use the bathroom at the moment. ( F) (8) In Dialogue 3, there isn’t anything wrong with the toilet. (T ) (9) In Dialogue 3, the water tap drips all night long. (T ) (10) In Dialogue 3, the guest can hardly sleep because of the water tap.
Housekeeping 客房服务(酒店常用英语)
Housekeeping 客房服务(酒店常用英语) Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．很抱歉您的水壶空了。
104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。
酒店英语交流用语之维修服务
142．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。
143．We'll send someone to repair it immediately．我们会马上派人来修的。
144．What's the trouble？哪儿坏啦？145．The toilet doesn't flush．抽水马桶不放水了。
146．Let me see．Oh，it's clogged．让我看看。
噢，堵住了。
147．The water tap drips all night long．水龙头一整夜滴水。
148．Some part needs to be replaced．I will be back soon．有个零件要换了。
我片刻就来。
149．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。
150．The picture is wobbly．图像不稳定。
151．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？152．I'll send for an electrician from the maintenance department．我去请维修部的电工来。
153．We can have it repaired．我们能找人修理。
154．Please wait just a few minutes．请稍等几分钟。
155．The TV set is not working well．电视机有毛病了。
Dialogue AA：Housekeeping. Can I help you？B：Yes, there seems to be something wrong with the toilet.A：We'll send someone to repair it immediately. What's your room number, please？B：1287.A：May I come in？B：Come in.A：What's the trouble？B：The toilet doesn't flush.A：Let me see. Oh, it's clogged…It's all right now. You may try it.B：Yes, it's working now. Thank you.A：You're welcome. Anything else？B：The water tap drips all night long. I can hardly sleep.A：I'm very sorry, sir. Some part needs to be replaced. I will be back soon.Dialogue BB：I've locked myself out of the room. May I borrow a duplicate key？A：Don't worry, Mr Bell. I'll open the door for you.（She opens the door with a duplicate key. ）B：Thank you very much. Sometimes I'm quite absentminded.A：It doesn't matter, Mr Bell. What else can I do for you？B：Ah, I'm afraid there's something wrong with the TV. The picture is wobbly.A： I'm sorry. May I have a look at it？B：Here it is.A：（Tries to fix it, but in vain）I'll send for an electrician from the maintenance department. We can have it re-paired. Please wait just a few minutes, Mr Bell. （She leaves the room. Ten minutes later, there is a knock on the door. ）Electrician（E）： May I come in？B：（Opens the door） How do you do？E：How do you do？The TV set is not working well. Is that right, Mr Bell？B：No, it isn't.E：Let me have a look. （Finishes the repairing and checks other electric facilities in the room） Mr Bell, everything is OK now.B：What efficiency！Thanks a lot.（Taking out some fee） This is for you.E：Oh, no. We won't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr Bell.Words and Expressionsflush v．用水冲洗clogged a．塞住了drip v．滴下wobbly a．摇摆不定的electrician n．电工，电学家maintenance n．维修、保养facility n．设备工具（常用复）efficiency n．效率。
酒店实用英语
酒店实用英语Arriving at the hotel, the first thing you'll need to do is check in. "Good afternoon, I have a reservation under the name Smith," is a polite way to start the process.Once checked in, you might need to ask for directions to your room. "Excuse me, could you please show me the way to room 204?" is a straightforward request.If you require additional amenities, don't hesitate to ask the front desk. "I would appreciate it if you could provide an extra pillow and blanket," is a simple way to communicate your needs.During your stay, you might want to inquire about hotel services. "What time does the hotel restaurant open?" is a useful question for planning your meals.If you're planning to explore the local area, ask for recommendations. "Could you suggest any nearby attractions or restaurants?" can help you find the best places to visit.In case of any issues, it's important to know how to report them. "There seems to be a problem with the air conditioning in my room," is a clear way to describe the situation.When it's time to check out, make sure to do so in atimely manner. "I'd like to check out now, please," is a courteous way to end your stay.Lastly, if you need to leave something behind for a short period, ask the hotel staff for assistance. "May I leave my luggage here for a few hours after check-out?" is a common request for travelers with late departures.。
酒店服务英语
Unit 11.小包价 package rate 26.救生演习 muster drill2.基本房价 rack rate 27. 疏散 evacuate3.免费的 complimentary 28.强制性的 compulsory4.豪华套房 deluxe suite 29.演习 drill5.旅游与酒店业 hospitality industry 30.行李牌 claim tag6.自助餐 buffet 31.菜肴 cuisine7.住宿登记卡 registration card 32.餐厅总管 restaurant manager8.纸币 bank note/bill 33.可以自由选择座位9.时间安排 schedule 34.风味餐厅 specialty restaurant10.叫早服务 morning call service 35.每日安排表 daily schedule11.早餐券 coupon/voucher 36.汽笛 siren12.酒店大堂 hotel lobby 37.终点站 terminal13.无预定客人 walk-in guest 38.探测器 detector14.保留房 blocked room 39.休息室 lounge15.维修部 maintenance department 40.安检 security check16.礼宾部 concierge 41.登船embarkation17.走廊 corridor 42.紧急集合地点 muster station18.机场大巴 airport shuttle bus 43.逃避者evader19.货币的面额、面值 denomination 44.赌场casino20.收据 receipt 45.停靠港 Port of call21.发票 invoice 46.国际海上人命安全公约 SOLAS22.姓名牌 name tag 47.折叠婴儿车 push chair23.定金 deposit 48.手提行李 hand luggage24.出纳员 cashier 49.度假地 resort25.房费 room rate 50.房卡 room card(1) 我把这些内容确定一下，好吗您要定一个豪华套房，从23号星期五到27号星期二，包括起止日。
旅馆业服务英语3
（The Turn-down Service） A:Good evening,madam and sir．May I do the turn down service for you now？ B:Oh,thank you．But you see,we are having some friends over． We’re going to have a small party here in the room．Could you come back in three hours？ A： Certainly,madam．I’ll let the overnight staff know．They will come then． B:That’s fine．Well,our friends seem to be a little late．Would you t idy up a bit in the bathroom.I’ve just taken a bath and it is quite a m ess now．Besides,please bring us a bottle of just boiled water． We ’d treat our guests to typical Chinese tea． A:Yes,madam．I’ll bring in some fresh towels together with the drinking water． B：OK．
旅 馆 业 服 务 英 语
Housekeeping 客房服务
Key Sentences（重点句子） （重点句子） 1．Housekeeping．May I come in？ ． ． ？ 我是客房的，可以进来吗？ 我是客房的，可以进来吗？ 2．When would you like me to do your room，sir？ ． ， ？ 您要我什么时间来给你打扫房间呢，先生？ 您要我什么时间来给你打扫房间呢，先生？ 3．You can do it now if you like． ． ． 如果您愿意，现在就可以打扫。 如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water ． 我想请你给我拿一瓶开水来。 ． 我想请你给我拿一瓶开水来。 5．I’m sorry that your flask is empty． ． ． 很抱歉您的水壶空了。 很抱歉您的水壶空了。 6．May I do the turn-down service for you now？ ． ？ 现在可以为您收拾房间了吗？ 现在可以为您收拾房间了吗？
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实用英语-宾馆维修服务
Maintenance 维修服务
Key Sentences（重点句子）
There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。
We'll send someone to repair it immediately．
我们会马上派人来修的。
What's the trouble？
哪儿坏啦？
The toilet doesn't flush．
抽水马桶不放水了。
Let me see．Oh，it's clogged．
让我看看。
噢，堵住了。
The water tap drips all night long．
水龙头一整夜滴水。
Some part needs to be replaced．I will be back soon．有个零件要换了。
我片刻就来。
Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。
The picture is wobbly．
图像不稳定。
I'm sorry．May I have a look at it？
很遗憾，我可以看看吗？
I'll send for an electrician from the maintenance department．
我去请维修部的电工来。
We can have it repaired．
我们能找人修理。
Please wait just a few minutes．
请稍等几分钟。
The TV set is not working well．
电视机有毛病了。
Dialogue A
A：Housekeeping．Can I help you？
B：Yes，there seems to be something wrong with the toilet．
A：We'll send someone to repair it immediately．What's your room number，please？B：1287．
A：May I come in？
B：Come in．
A：What's the trouble？
B：The toilet doesn't flush．
A：Let me see．Oh，it's clogged…It's all right now．You may try it．
B：Yes， it's working now．Thank you．
A：You're welcome．Anything else？
B：The water tap drips all night long．I can hardly sleep．
A：I'm very sorry，sir．Some part needs to be replaced．I will be back soon．Dialogue B
B：I've locked myself out of the room．May I borrow a duplicate key？
A：Don't worry，Mr Bell．I'll open the door for you．
（She opens the door with a duplicate key．）
B：Thank you very much．Sometimes I'm quite absentminded．
A：It doesn't matter，Mr Bell．What else can I do for you？
B：Ah，I'm afraid there's something wrong with the TV．The picture is wobbly．
A： I'm sorry．May I have a look at it？
B：Here it is．
A：（Tries to fix it，but in vain）I'll send for an electrician from the maintenance department．We can have it re-paired．Please wait just a few minutes，Mr Bell．（She leaves the room．Ten minutes later，there is a knock on the door．）
Electrician（E）： May I come in？
B：（Opens the door） How do you do？
E：How do you do？The TV set is not working well．Is that right，Mr Bell？
B：No，it isn't．
E：Let me have a look．（Finishes the repairing and checks other electric facilities in the room） Mr Bell，everything is OK now．
B：What efficiency！Thanks a lot．
（Taking out some fee） This is for you．
E：Oh，no．We won't accept tips，but thank you，anyway．We wish you a nice stay with us，Mr Bell．
Words and Expressions
flush v．用水冲洗
clogged a．塞住了
drip v．滴下
wobbly a．摇摆不定的
electrician n．电工，电学家
maintenance n．维修、保养
facility n．设备工具（常用复）
efficiency n．效率。