服务英文情景对话
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
空乘服务英语情景对话
空乘服务英语情景对话which mode of transport is better? (1)p: hello!c: hello!p: this is zhang hong speaking, i'm getting married next month.c: oh, really! congratulations! what can i do for you?p: you see, i've just got a week for our wedding leave. it is too short for us to finish our plan by train. we'd like to visit shanghai and hangzhou.c: both shanghai and hangzhou are good places for you to visit. do you mean to stay in the two cities as long as possible and to spend time on your way as short as possible?p: yes, quite right. i think if we travel by train it would take us 4 or 5 days, and we wouldn't have enough time to spend in the cities. so i want to know your suggestions.c: oh, good, i think you are right to get suggestions from an airline clerk. you see, air transport is much faster than any other modes of transport.p: that's why i give you a telephone call.c: my suggestion is that you fly to hangzhou first, and then you may take a ship from hangzhou to shanghai, and finally fly back to beijing from shanghai.p: that's just what i want.c: in this way, you may save a lot of time spent on transport.p: ok! i'll follow your suggestion. thank you for your help.c: you're welcome. and i wish you a happy trip.p: thanks a lot! bye-bye!c: bye-bye!(p: passenger--旅客)(c: clerk--职业)长途飞机，飞机上备有酒水、茶点、食品、早餐、正餐等，免费供应。
餐厅服务员情景对话
餐厅服务员情景对话A:What can I do for you,sir?先生，您要来点什么？B:What have you got this morning?今天早上你们这儿有什么？A:Fruit juice,cakes and refreshments,and everything.水果汁、糕点、各种茶点等等，应有尽有。
B:I’d like to have a glass of tomato juice,please.请给我来一杯西红柿汁。
A:Any cereal,sir?要来点谷类食品吗，先生？B:Yes,a dish of cream of wheat.好的，来一份麦片粥。
A:And eggs?还要来点鸡蛋什么的吗？B:Year,bacon and eggs with buttered toast.I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。
A:How do you want your eggs?您喜欢鸡蛋怎么做？Ｂ:Fried,please.煎的。
A:Anything more,sir?还要什么别的东西吗，先生？B:No,that’s enough.Thank you.不要了，足够了。
谢谢。
Dialogue 2(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A:Do you have a reservation,sir?请问您订位了吗？先生，太太？B:No,I am afraid we don’t.没有。
A:I’m sorry.The restaurant is full now.You have to wait for about half an hour.Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。
夜床服务英语对话
夜床服务英语对话A: Good evening, how may I assist you with your night bed service?B: Hi, I would like to inquire about the night bed service you offer. What does it include?A: Our night bed service includes providing a comfortable and clean bed for you to sleep in. We also offer amenities such as fresh linens, pillows, and blankets.B: That sounds great. Do you provide room service during the night as well?A: Yes, we do offer room service during the night. You can request food and beverages to be delivered to your room.B: How late is the night bed service available?A: Our night bed service is available 24 hours, so you can access it whenever you need.B: Are there any additional charges for the night bed service? A: There may be additional charges for certain services, such as room service or additional amenities. It would be best to check with our front desk for specific pricing details.B: Okay, thank you for the information. I will consider booking the night bed service for my stay.A: You're welcome! If you have any further questions or needassistance with your booking, feel free to ask. We are here to help.。
服务员与顾客的英语情景对话范文
服务员与顾客的英语情景对话范文Scene 1: Greeting and Seating.Waiter: Good evening, welcome to our restaurant. How many are in your party?Customer: Hi, there are four of us.Waiter: Great, right this way. Here's your table. Can I get you started with some drinks?Customer: Yes, we'll take a few minutes to look at the menu. Thank you.Waiter: No problem, take your time. I'll be back to take your drink order.Scene 2: Taking the Order.Waiter: Are you ready to order now?Customer: Yes, we'd like to start with the calamari as an appetizer and for our main courses, I'll have the steak, and the others will have the pasta dishes.Waiter: How would you like your steak cooked?Customer: Medium rare, please.Waiter: And for the pasta dishes, any specific requests?Customer: No, just as they come on the menu is fine.Waiter: Got it, I'll put that in right away.Scene 3: Serving the Food.Waiter: Here are your appetizers, the calamari. Andhere are your drinks. Enjoy!Customer: Thank you, everything looks delicious.Waiter: I'll be back with your main courses shortly.Scene 4: Checking In.Waiter: How is everything tasting so far?Customer: The calamari is great, and we're looking forward to our main courses.Waiter: I'm glad to hear that. Your main courses should be out shortly.Scene 5: Dessert and the Check.Waiter: Can I interest you in any dessert this evening?Customer: Yes, we'd like to see the dessert menu, please.Waiter: Of course, here you go. I'll give you a few minutes to decide.Customer: We'll have the chocolate lava cake and the tiramisu, please.Waiter: Excellent choices. I'll bring those out shortly.Waiter: Here are your desserts. Can I get you anything else?Customer: Just the check, please.Waiter: Right away. Here you go, whenever you're ready.Customer: Thank you. Everything was wonderful. We'll definitely be back.Waiter: Thank you so much. Have a great evening!In this dialogue, the waiter and the customer engage in a typical interaction at a restaurant. The waiter greetsthe customers, seats them, takes their orders, serves their food, checks in on their satisfaction, offers dessert, and presents the check. The customer responds with their orders,feedback on the food, and requests for the check. The dialogue showcases the importance of clear communication and attentive service in the hospitality industry. Both the waiter and the customer play crucial roles in creating a positive dining experience. The waiter must be attentive, knowledgeable about the menu, and responsive to the customers' needs. The customer, on the other hand, should be polite, clear in their orders, and provide feedback to help the restaurant improve. This dialogue exemplifies the importance of effective communication and customer service in the restaurant setting.From the waiter's perspective, it is essential to greet customers warmly and make them feel welcome. Seating them promptly and offering drinks sets the tone for a positive dining experience. Taking the customers' orders accurately and ensuring that their food is served promptly and correctly are also crucial responsibilities. Checking in on the customers' satisfaction and offering dessert and the check in a timely manner are the final steps in providing excellent service. Throughout the interaction, the waiter must be attentive, polite, and responsive to the customers'needs to ensure they have a pleasant dining experience.From the customer's perspective, it is important to be polite and clear when communicating with the waiter. Providing specific orders and feedback on the food helps the restaurant staff understand the customers' preferences and improve their service. Being patient and understanding of any potential delays or mistakes in the service is also important. Ultimately, the customer's role is to enjoy their meal and provide constructive feedback to help the restaurant maintain high standards of service.Overall, the interaction between the waiter and the customer at a restaurant involves a series of steps that require clear communication, attentiveness, and mutual respect. Both parties play crucial roles in creating a positive dining experience, and effective communication is key to ensuring that the customers' needs are met and that they leave satisfied. This dialogue exemplifies the importance of customer service and communication in the restaurant industry and highlights the mutualresponsibilities of both the staff and the customers in creating a pleasant dining experience.。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
十个英语情景对话
十个英语情景对话第一篇：十个英语情景对话情景一A：你是北京交通职业技术学院的学生李磊，被派往机场迎接来自哈佛大学的White 教授。
你询问他飞行是否愉快，并表示飞机没有晚点就是最好的事情了。
B：你是来自哈佛大学的White 教授，你感谢李磊来接机。
15个小时的飞行你很累。
你希望能够赶快去酒店洗个热水澡，睡一觉。
情景二A：你是学校秘书王小姐，见到了来自哈佛大学的White 教授，你邀请他周日参加你们学校50周年校庆，并在周日下午做一个关于Lifelong Study 的讲座。
告诉他全校学生都会参加，并相信学生们会有所收获。
B:你是哈佛大学的White 教授，你被邀请周日参加北京交通职业技术学院50周年校庆，并在周日下午做一个关于Lifelong Study 的讲座。
你询问了题目、具体时间和地点、参加人员等问题。
情景三A: 你是Annie，你的姐姐Jennie下周日结婚，你打电话恭喜她新婚快乐，并祝她早生贵子，并表示一定会按时参加他们的婚礼，期待姐姐穿婚纱的样子。
并建议他们巴黎度蜜月。
B:你是姐姐Jennie，你下周日结婚，你妹妹打电话祝贺。
你表示感谢，并邀请他参加你们的婚礼派对。
你询问妹妹对去哪里进行蜜月的建议。
情景四A:你是Annie, 你邀请你的搭档Jennie周日一起去看京剧---你们的共同爱好，你们都认为京剧是中国传统文化，体现了中国的文化历史，应该吸引更多青年人喜欢。
B: 你是Jennie, 你邀请你周日一起去看京剧,你表示感谢并询问见面的时间地点等内容。
你表示现在越来越多的人喜欢京剧了。
要赢得更多人喜欢，京剧需要融入新的元素。
情景五A：你是李磊.你的朋友王宇搬入了新房子，你去拜访。
你带了一瓶红酒作为礼物。
你夸赞了新房子：很大，阳光充足、装修漂亮。
B: 你是王宇。
李磊来你新家做客并带了礼物，你表示感谢。
你请李磊留下来吃晚餐，并欢迎你经常来做客。
情景六A:你是ABC公司总经理秘书Annie, 你接到了来自客户T ommy的电话，他想和总经理谈一下订单发货的事情，但经理在开会。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Y es, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Y es, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Y our reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Y es.是的R：Print out the registration form?打印住宿登记表。
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情景一：请问我想拨打国际长途怎么办？Q: How can I make an international long distance call?A:1)May I have your cell-phone number?2)you can make an international long-distance call by dialing 12593 and the iddinternational prefix plus the country code and city code, then the number.3)kind remind: this code is just available in international long-distance call from local area,if u are roaming outside of Beijing, pls dial 17951 rather than 12593 as 12593 is not available in other city yet.4)if need, I will send more details via e-mail.情景二：我的手机没有信号了，怎么回事？Q: Why is my cell-phone receiving no signal?A:1)hold on pls, I check it in our system first.2)Sorry, your phone charge is overdue, u can pay it first then will recover the serviceimmediately.3)May u change ur sim card into another phone or input another sim card to ur phone.?We need to judge which one didn’t work well.4)Well, seems like ur cell phone have a little problem now, pls check ur cell phone carefully.Maybe u need to search the network manually or restart ur cell phone. If problem is still there. I suggest u dial XXX’s hotline for more professional guide.情景三：请问我的手机可以上网吗？怎么使用无线上网？Q: Can I use my phone to access on the internet?A:1)of course if u are Gotone customer and also bought ur cell phone in china mainland, ucan access internet directly without setting up any data. The charge is 0.01yuan/kb.if u plan to use more, I suggest u can apply GPRS charge package. It will help u save more. How can I use my wireless device to access network?1)if u are our Gotone customer, u could just send message “SGWLAN” to 10086 after uemobile phone achieved the signal of wireless network, then u will receive ur WLAN account and pin by sms. The charge is ……2)your laptop should have the wireless pc card or the centrino tm mobile technology.情景四：请问我在国际漫游时的资费是怎样的？Q: How much for the international roaming?A:1)you will be charged 115% times the calling fee of local network operating company whenyou are roaming internationally.2)We also have **139 international roaming calling back service, that is cheaper thanusual, you may get the information from my mail.情景五：请问我可以申请开通国际漫游吗？Q: May I apply the international roaming service?A:1)hold on pls, ur number has been recorded in our system, you may use it when u goabroad.2)If u are our VIP customer or no overdue charge in latest three months, I can activate thisservice for u now.3)You need to pre-pay 3000 yuan before using this service.4)I am sorry to say that we couldn’t do it for u cause your number is not belonged to theBeijing mobile, you may dial your local city’s 10086 for help.情景六：请问我怎么才可以成为你们的会员？Q: How can I be your vip customer?A: for our Gotone customers, if you got over 7000 points per year, you will automatically be our silvery card customer. For the points over 15000 will be our golden card customer and over 20000 points will be our diamond card customer.Q: What will I enjoy as VIP customer of china mobile?A: pls refer to E.V. manual of VIP customer.情景七：请问我怎样才能发彩信？Q: How can I send multi-media message?A: You may enjoy this service directly if you are our Gotone or M-Zone customer, and you will be charged 0.5 yuan for each multi-media message. Maybe I can help u to setup your mobile phone if you cant send it.情景八：请问我手机丢了怎么办？Q: What am I supposed to do if I lost my mobile phone?A:1)we can help u place a bar on your mobile phone first in case that others dial your number and take your call.2) we can issue a new sim card for your mobile number for free cause diamond and golden card customers can enjoy two sim card for back-up per year.情景九：能帮我查询一下积分吗？Q: Could you please help me check how many points do I have?A: your benefit points is ……, your annual points are……. Your accumulative points are…. 情景十：请问我可以用笔记本电脑通过手机上网吗？Q: can I use my laptop to view internet by my mobile phone?A: if your number is Gotone number, connect your mobile phone with the laptop by Bluetooth, infrared or cable and you will be online by phoneing 17200 anywhere there are signals. All costs will be included your mobile phone’s bill.情景十一：请问我可以发送国际短信吗？Q: Can I send international sms?A: if you are a Gotone or M-zone number owner, you can send sms to overseas friends. however, the overseas service provider has contracted with china mobile on international short message connection.情景十二：请问我可以发国际彩信吗？Q: Can I send international multimedia message?A: If you are a Gotone or M-zone number owner, you can send international mms, the maximum capital for each message is 100K.情景十三：我的手机被锁住了，怎么办，他提示我输入PUK码？Q: What I can do if it asks me to enter puk code when my mobile phone is locked?A: In this case, it is because you have set up pin password, your sim card will be locked ifyou enter wrong pin password three times and ask to enter to puk code to unlock sim card,. We can figure out your number’s puk code.。