商业英语邮件模板

【假期延误通知】Thank you very much for your order.Unfortunately we can't arrange delivery during Jan 17th to Jan 29th due the national Spring Holiday. So is it acceptable if we delay the shipment when delivery resumes after Jan 29th? We will arrange the fastest shipment when we are back.If however, you prefer not to wait till then, we will make a refund to you, but please be kindly noted that a refund will not be finished until 30 working days due to international banking operations.Could you think it over and then confirm with me please?We apologize for the inconveniences and appreciate your understanding.I will get back to you if any question during this time.Thank you for your support and interest as always.Happy New Year!Sophie【EMS查询问题】The v erification code is generated automatically and randomly by the site, so i couldn’t give you one useful for you. Could you try to refresh the page or track some other time, or in another computer please?Please let me know if more questions.Sophie售中【没货/换货】Thank you very much for your order.I'm so sorry to inform you that the bag you ordered is short in supply currently.We suggest you check on other bags for an exchange to avoid schedule delay because we are not sure when it will be restocked yet.We still have many other gorgeous bags for you to choose. Could you check on our website and send me a few more alternatives just in case? Looking forward to hearing from you.Sincerely,Sophie【换DHL/UPS】To guarantee delivery arrival time, we need to use DHL Express and it will cost an extra amount $36 USD. We need you to help share this extra cost. Please pay by ordering 36 units of our $1 virtual products.You can find the $1 virtual product at the bottom of categories.Your bags will be shipped ex factory today and estimated arrival time is 5 days later. I will send you tracking number tomorrow. Thank you for your orders.SophieCustomer Service【致谢/Update】Thank you for your order.We already received your payment for your order on our website. We will send the bag to you as soon as possible. Once we ship the bag, we let you know the tracking number for it.【新单/询问西联】Thank you for shopping with us. I see you are using Western Union to pay your order this time. Could you let me know below payment information so that I could check and arrange the shipment? Appreciate your help.The Western Union control number (WUCN):Sender's FULL NAME:Sender's Country:Besides, FYI, if you don't want to use Western Union, we also accept Visa Card, or remittance. Let me know please.Thanks,SophieCustomer Service【Master Card】【Paypal】Thank you very much for your interest.I am sorry but we can't accept Master Card currently, only Visa, or Western Union. However, you could pay via Western Union with our Master Card.And we offer discounts for payment through Western Union.Could you try?Sophie【新单询问】Yes the order and payment are both confirmed. After we confirm our stock we will send you the bag to appointed address soon.Thank you for your order.【折扣/Coupon】Please use below coupon code to get a discount. Please note that this coupon code is ONLY available onCoupon code:------------------Please use below coupon code to get a discount. Please note that this coupon code is ONLY available if you pay by West Union / Remittance.---------------------Coupon code: WU15 - 15$ off 200$ order.Coupon code: WU25 - 25$ off 400$ order.Coupon code: WU30 - 30$ off `$ order.---------------------As it is already a very competitive price, we are sorry that we can not offer you more discount now.【晚班】I am on the night shift. We will confirm it for you tomorrow because the warehouse is off duty now.===================================================================客户开发/售前询问【客户询问我们的包和原产包的区别】Thanks for your interest.Our bags are all replicas. We only sell Super A Class replica Bags, made with top material, quality real leather and hardware, come with dust bag and booklet. You can easily find a brand name and a bag design that will suit your fashionable taste. The best thing about our designer inspired bags is that they cost a fraction of the price compared to their original counterparts. 【客户询问卖什么】Thank you very much for getting back to me.We sell Super A Class replica Bags, made with top material, quality real leather and hardware, come with dust bag and booklet. You can easily find a brand name and a bag design that will suit your fashionable taste. The best thing about our designer inspired bags is that they cost a fraction of the price compared to their original counterparts./Besides, lately we also sell UGG boots on another website of ours. Here are the websites. Let me know if you find anything interested.【网站有问题】Sorry for the inconveniences brought to you. We are still located at the same address but we are trying to focus our businesses on our popular websites as below.Please shop on below websites.【客户询问如何购买物品】Thanks for your interest and welcome to ship on our website.To order, you just need to visit our website and choose the bag you like and add it to your shopping cart by clicking the Add to Cart button (green). Then click the Go to Check Out button to fill in your delivery addresses and payment info(credit card) or Western Union(for this payment method, find more info below).Or you can order via email by showing us the model of the bag or the link of the bag. For payment, we accept Visa card, Western Union and Remittance.To pay via Western Union, you need to know:My First Name: SIJUNMy Last Name: WUCity: Guangzhou, ChinaPost code: 510400Please feel free to contact me for any other questions.【转介绍】How are you? I am writing to check that if you have received the bag you ordered from us and whether you like it.Besides, we will very appreciate your advices, which will help improve our service quality.If you are very satisfied with our bags and our service, could you introduce our websites to your friends?An introduction could earn you and your friends both 5% discount off.【问折扣的】Could you let me know which bags you are interested in so that we know what kind of discount we can offer please?Thanks and look forward to hearing from you.【批发客户询问折扣的】Thank you very much for your interest. We welcome wholesaler and love to do businesses with people like you. Our bags are with good quality and excellent design, also with best price. We offer good discounts for our wholesalers; details of discount would be based on the quantity of purchase.Our wholesale policy suggest that you send us a list of purses you would like to take for one time, we will send you our best discount quotation.Please be noted that we doesn't offer a certain discount rate to you, but discount will be different according to order details. This is good for both you and us as we are trying to get you the best prices without giving a fixed wholesale pricing.Besides, that we provide more discount for payment via Western Union.Please let me know if i give enough information regarding our retail policy or not. Should you have any question, kindly contact me.Thanks,Sophiewe provide wholesale prices for reseller. If you are interested to order, please send us theitems you would like to buy and i will send you our best wholesale prices. Please understand that we don't offer a fixed wholesale price usually but offer an update wholesale price every time.【维护客户，介绍产品】Greeting!This is Sophie from the Customer Service. Have you ever shopped on these websites for gorgeous designer bags before?I shall be glad to introduce you our hot sites for inexpensive but great bags and boots: Prepare for exclamations! Free shipment when you order two or more!Payment: Visa card, Western Union and Remittance accepted.Shipment: 5-9 days delivery worldwideSincerely,Sophie【衣服】Greeting!This is Sophie from the Customer Service of . Have you ever shopped on our new site for gorgeous dresses before?I shall be glad to introduce you our hot site for inexpensive but great clothes./ (lady’s wears, including special occasion dresses, designers' coats, tops, chic dresses and others.)Prepare for exclamations! Free shipment when you order two or more!Payment: Visa card, Western Union, PayPal and Remittance accepted.Shipment: 5-9 days delivery worldwideSincerely,Sophie【老客户】I hope this letter finds you very well! It is been a while since your last visiting on our website and shopping with us.I am just writing to let you know that our websites have been well updated so if any interest in new arrivals, welcome to visit our websites for these gorgeous purses.Or if any interest in classic vintage, we have also updated our shelves now~Payment: Visa card, Western Union and Remittance accepted currently.Shipment: 5-9 days delivery worldwideSophieCustomer Service【未下单客户】Thank you for your interest on our website and willingness to register on it.I assume you are still looking for The bag to your heart. I am here to help with finding it out for you, so could you tell me what kind of bag or others you are trying to look for? I am confident that i will be able to offer you many options. Should you have any question, please don’t forget that I am here for help.SophieCustomer Service===================================================================付款问题【未付款】Thank you for shopping on our website. You order have been confirmed, but we haven't received your payment yet. Could you confirm that whether you have made the payment?If yes, was it by Visa? We can currently accept Visa, Western Union and Remittance and PayPal.Please help confirm so that we could arrange shipment in time.SophieCustomer Service【不批准交易】Thank you very much for your order.As you might have noticed, your payment was not successful and this is because your transaction was not approved by your bank. This payment was rejected automatically.Could you please contact your bank of card issuance to get it through? Or you could pay via Western Union.Thank you very much and have a nice day!【fraud 信用卡处理信】Your card can not be charged outside your region for orders on our site due to unknown reason. Could you pay to us by Western Union or maybe ask your friends pay for you?============Your Transaction status is fraud. It could be that because you now are located in another country. Could you please try below?1. Paying via Western Union?2. Paying via Visa card when you are in your country or let your friends in your help?【西联在线汇款】MasterCard/VisaYou can send your money via Western Union with your Master Card.Here are instructions on how to do it.Send Money Online with your Credit/Debit Card-Register or Log In to your profile. Choose Send Money Online service-Pay with your Visa® or MasterCard® credit* or debit card.-Complete your transaction. Be sure to save your Money Transfer Control Number (MTCN). -Money will be sent with the service you selected.-You will receive a confirmation email that your money was sent.Our recipient information for Western Union is:My First Name: SIJUNMy Last Name: WUCity: Guangzhou, ChinaPost code: 510400Please make sure that when filling transfer information, do not mention it being business payment, like payment, order etc. Please state that the transfer purpose is personal.【付款失败(改用西联) 】【风险审核未通过】Thank you for your order and shopping with us.It seems your payment via credit card is declined due to negative credit evaluation. Could you pay by Western Union or Remittance?To pay via Western Union, you need to know:My First Name: SIJUNMy Last Name: WUCity: Guangzhou, ChinaPost code: 510400Also please let me know info below when finished the payment:West Union Control Number (WUCN):Your Full Name:Country:Amount of mone yWe will send you the bag in 24 hours after your payment is confirmed.For any question, please feel free to contact us.If to pay via PayPal, this is our account: wusijun2@ amabing@. Kindly note that as PayPal rules do not allow transaction for replicas, so please DO NOT input our website name, or any words indicating replicas, or knockoffs when filling payment info. You could state that it is an order via email.【问PayPal】Thank you very much for your interest. Yes we could accept payment by PayPal, but you are not suggested to input our website name, or any words indicating replicas, or knockoffs when filling payment info as PayPal rules do not allow transaction for replicas. You could state that it is an order via email.This is our account: wusijun2@ amabing@Place an order and choose payment method as Western Union and then transfer the payment amount to our PayPal account. Kindly be reminded that a PayPal invoice will not be created because you will place an order from our website.【货币兑换】Thanks for your interest.We accept US dollars on our website. What you need is to exchange your dollar to US dollar. We offer the Dollar exchange on our website. The exchange rate has been updated today. The rate for xxx is xxx.Any questions please feel free to ask me.【要求客人发ID的】Thank you for your order!Before we proceed with the shipment, could you please send me some reality check reference, or your identity card’s scanned copy, both sides? Please understand that we are just asking for it as our policy requires because you amount is larger than usual. We appreciate your help and effort.If a scanned copy is not available, you could take a photo of both sides as long as they are readable. We will keep it confidential and as one time reference only.If you are concerned about privacy, you could block private information before you send them to us, and we just need to know your name and address are in consistence.Either your driver's license, residency card, or credit card's scanned copy or photo copy is referable for us. Kindly let me know if you have other ideas, OK?If you have better ideas, kindly let us know.Thanks,SophieThis is for reality check, in case that someone use your card for the payment illegally you know, by copy, stealth, or others. We had those experiences before, that's why we need to check your background, in case that you are not really you, because if this is not used by yourself, you have reasons to charge back by stating that it is false card, isn't it?Hope you could understand.Sophie【信用卡信息不符】We are sending this email to let you know that the information you fill for your order does not match fully with information of your credit card. Could you please look again carefully and find a way to fix it? We appreciate your effort.Thank you for shopping on our website. Please don’t hesitate to contact me if any doubt.售后【发跟踪号】____Tracking NO.Thank you for your order. This is the tracking number for your order: ________Please check it at /english.htmlOr you could also check on below website.United States - (check on this site after 5 days)Usually the transportation takes about 5 to 9 days depending on the address. Maybe it’s too early for you to track it. Just wait 1 to 2 days if no result please.SophieHK EMS大包/小包/item/itemStatusQuery.do?action=EnterUK 08708 501150 / 441915127003US 1-800-222-1811Canada 1-416-979-8822 / 1-866-607-6301Australia 1800 007 678Germany 01805 / 345 22 55France 0 825 801 801Italy 803.160Spain 0034915963589Russia 8-800-2005-055Mexico 712170United States - /United Kingdom -Canada - https://obc.canadapost.ca/Australia -Germany -Ireland - http://track.anpost.ie/track/tracklist.htmlSingapore - .sg/TrackAndTrace.aspSwitzerland - http://www.poste.ch/en/post-startseite.htmNew Zealand - /Cultures/en-NZ/OnlineTools/TrackAndTrace/ Thailand - http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=enDenmark - http://www.postdanmark.dk/contentfull.dk?lang=enNorway - http://www.posten.no/en/France:India: /Italy:Spain:Belgium: http://etracker.emstaxipost.be/index.asp?lang=frUAE: /Russia:Mexico:Poland: http://www.pocztex.pl/【通知客人取包裹】It is a pleasure to inform you that you bags have arrived at destination address. Please don’t forget to check and take it. Have a nice day!【要求客人写评论的】We are glad that you are satisfied with the bag. With hope of building and promoting our reputation, could you do us a favor by leaving a review for us on our website? Thanks in advance.===================================================================质量问题【初步回复】We are so sorry for this thing happening.Could you please send me some pictures for it, especially the damaged part? After evaluation we will let you know our resolutions.【退款通知】This is to inform you that we have released a refund to you as per attached. Please be noted that it will take 20 to 30 working days for banks to finish the transaction internationally, soonest 5.Kindly wait in patience and let me know if any question during the period.===================================================================【退款】If you insist we will release a refund to you, but before we do that, please be kindly noted that it will take 1 to 3 months for you to receive the money due to international banks’ transaction. If you can wait, then i will officially release a refund to you.Waiting for your confirmation.Yes we will release a refund to you if you insist and no replacement. However, before we do that, please be kindly noted that the refund will take 1 to 3 months for you to receive it due to international banks' transaction.Is it OK for you to wait?Please kindly confirm.Sophie【退款保证】If you do not find satisfied with your bags, you can return them within 6 days after you receive your bags. Then after we receive the return and confirm they are good, your money will be refunded in 24 hours. It will take the bank several days to complete the process.Please note: if it is not a bag-quality issue, or not our fault, you need to pay postage for the return.【退货】OK. After we receive the bag we will refund to you, but we won't bear the shipping since it is not our fault.Are you sure you want to return it?If yes, please return it to below address:【退货/避免海关】A return will cost excess inventory for us and costly for both you and us.If you can keep it, we can give you 20% discount on your order to compensate, which is more convenient for both of us.If not possible, please arrange a return to below address and we will send you a replacement after receiving the bag and confirming it is good as before shipped. By the way, please send it as a gift and just put its value at $20. Otherwise the Customs will require us to pay extra tax, which will cause lots of troubles.Besides, PLEASE have the bag packed as you received it. This is important.Please return to below address:Wu SiJunRoom 502, No. 20, Nan Yi Street, Gui Hua Gang Block,Jie Fang Bei Road, Yue Xiu District,Guangzhou City, China.Postal code: 510540Cell Phone: 86+13570351549公司简介We sell replicas bags online. And we are a new company founded in 2010, led by experienced General Manager, Jason, with a team of sophisticated buyers, quality controllers and Customer Service people. As the company has been growing fast beyond expectation, we are expanding our businesses to wearing and other domains shop-on-line.We only sell Super A Class replica Bags, made with top material, quality real leather and hardware, come with dust bag and booklet. You can easily find a brand name and a bag design.远泓国际有限公司ALL Y WIDE INTERNATIONAL LIMITEDRoom1101, Building A4, JiaXin Garden,No.489, Xin Gang Zhong Road,Guangzhou City, ChinaGeneral Manager: Jason ZhangTel: 86-20-38878926[HongKong][Taiwan][Japan][Korea][Thailand][MALAYSIA] .my[SINGAPORE][Austeralia][Iran][Vietnam][India][Indonesia][Pakistan][Afghanistan][United Arab Emirates][Bangladesh[Bhutan][Yemen][Lebanon][New Zealand][U.K][France][GERMANY][BELGIUM][IRELAND][NORWAY][Switzerland][Spain][Russia][Belarus][Denmark][Finland][Georgia][Poland][Slovakia][Sweden][Ukraine][Albanian][Armenia][Austria][Azerbaijan][Bulgaria][Turkey][Lithuania][Chile][U.S.A][Canada][Brazil][Bahamas][Barbados][Georgia][Nigeria][Algeria][Bolivia][Botswana][Zimbabwe][Uganda][Tunisia][Malawi]货运须知。