酒店前厅常用英语
酒店前厅部常用英语词汇
CHESES
前厅部 酒 管家部
订房部 店 夜总会
大堂副理 专 商务中心
健身房 用 桌球室
医院/医务室 词酒 吧
送餐服务 汇电 梯
减免 入住登记 退房 前填 写 台钥 匙 专加 床 用 标准双人房 词国 籍 汇公 司 兑换水单 折扣 全价 电报 帐目 总数 本地电话 区号 电脑 行李生 叫醒 留言 互联网 复印 星期日 星期一 星期二 星期三
Buffet breakfast Extra bed
Expected arrival
Expected departure
Executive floor Extension
Very important person Don’t disturb General manager Out of order Folding bed Mattress Headboard Bed Bedcover Bed pad Bedstead Cot sofa Dresser Floor wax wardrobe Wash basin Window Windowsill Soap
总 机 Operator 餐 厅 Restaurant 接 待 处 Reception 收 银 处 Cashier 礼 宾 部 Concierge 询 问 处 Information 桑 拿 Sauna 银 行 Bank 邮 局 Post Office 票务中心 ticket office 泳 池 the Swimming Poor 姓 名 Surname‘xing’Firstname’ming’ 支 付 Payment 登记表格 Register form 换 房 change room 欢 迎 卡 Welcome card 柜 台 Counter 地 址 Address 标准单人房 Single room 收 据 Receipt 分 单 Separate bill 手 续 费 Handing charge 免 费 Free of charge 余 额 Balance 自费电话 Paid call 汇 率 Exchange rate 退 款 pay out 长途电话 long distance call 对方付费电话 Collect call 内线电话 House phone 行 李 Luggage /baggage 行 李 车 trolley 信 用 卡 Credit card 电子邮箱 E-mail 传 真 fax 星 期 四 Thursday 星 期 五 Friday 星 期 六 Saturday
酒店常用英语口语 前厅英语
酒店常用英语口语:前厅部用语（1）Have you a reservation？您预订过吗?（2）May I have your name and room number?您能告诉我您的名字与房间号码吗？(3）Here is your room key。
给您房间钥匙.（4）Please pay at the cashier’s desk over there.请去那边帐台付款.（5）Are these your baggage? May I take them for you？这些是您的行李吗？我来帮您拿,好吗？(6）I’m afraid our hotel is fully booked on that date。
对不起，我们饭店那一天的客房全部订满了。
（7）Your room is confirmed for that day. We look forward to serving you。
您要的那一日房间已经确认了.我们期待着为您服务。
(8）I’ll cancel Mr Bell's reservation from February 27th for three nights。
我将取消BELL先生从2月27日开始3个晚上的预订。
(9) May I reconfirm your departure date？我可以再次确认您的离店日期吗?(10）I’m sorry，madam. We don't have any vacancy at the moment。
对不起,小姐,我们现在没有空房间。
（12）How many pieces of luggage do you have?请问您有几件行李?（13）Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14）You can get your money changed at the cashier's Desk。
酒店前台常用英语
■服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check; cheque 支票sign 动签字 interest 利息 form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare 形多余的postpone 动延期cancel 动取消traveller's cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处 lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费 fill in the form 填表■电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line; please. 请接外线..The line is busyengaged 占线..send a telegramcable 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清..express telegram 加快电报special despatch 专电registered fee 挂号邮资postcard 明信片■客房设备、用品escalator 自动楼梯bookshelf 书架ground floor 英底;层;一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼;美一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator; lift 电梯drawer 抽屉second floor 英三楼;美二楼spring 弹簧cushion 靠垫;垫子socket 插座;插口sitting_room 起居室voltage 电压floor 楼层;地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台常用英语一一．概述在酒店里所使用的英语会话;基本上是属于商业英语;与日常生活会话中所使用的英语略有不同;较注重礼节..正式英语通常会让人误解为极艰深的英语;其实;只要套用一定格式的句子和单词;就可以了..例如：非正式英语正式英语What’s your name May I have your name 您贵姓请问您贵姓大名Do you want some tea Could you like some tea 您要喝茶吗请问您想喝茶吗Over here; please. Could you come this way please这边请.. 请您往这边走好吗不要说OK; Sure; Yeah等等;而要说Certainly; Sir.Hey; uh-huh; Hang on 等等;也不适合在酒店中使用..别说“I don’t know.”回答“不知道”是非常不礼貌的说法..可以说“just a moment; please. I’ll check that for you.”请稍候;我来帮您确认;然后请有能力处理的人前来协助..对男性客人;尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时;最好说“Excuse me; SirMs”; 不要直接称呼Mr.或Ms. 至于称呼小孩;可以直接使用Excuse me;但是不可以直接称呼boy或girl.正视对方的眼睛;以显示出你的信心和诚意..但必须注意;注视对方的眼睛;并不是无理地盯着对方看..在面对语言不通的外籍人士时;一定要多加利用手势和肢体语言..但是使用手势时要特别小心;因为对于不同国家、民族而言;手势的意义也大不相同..二.基本待客英语一在正式的英语表现里;疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~只要理解这四种基本的句型;就可以处理大部分业务上的状况..1．自己要做什么事时;就使用May I ~May I have your name; please请问尊姓大名May I have your check-out time; please请问您什么时候结帐离开May I see your passport; please请让我看一下您的护照好吗May I know your nationality; please请问您的国籍是什么2．麻烦客人时;可使用Could you ~Could you fill out the form; please请您填写这张表格好吗Could you write that down; please请您写下来好吗Could you draft the fax; please请您写下传真的草稿好吗Could you hold the line; please请不要挂电话好吗3．询问客人的喜好或是做什么时;可使用Would you ~Would you like tea or coffee请问您要喝茶还是咖啡Would you like to take a taxi请问您要搭计程车吗Would you mind sitting here请问您介意坐在这里吗只要在疑问词后加“Would you ~”;就可以提出大部分的询问.. When would you like to visit Kunshan请问您想要何时参观昆山When would you like to have lunch请问您想在哪里用餐What time would you like to eat请问您想何时用餐Who would you like to contact请问您想和谁联络Which kind of room would you prefer请问您喜欢哪一种房间How would you like to settle your bill请问您的账单如何处理How long would you like to stay请问您要逗留多久How many tickets would you like to buy请问您要买几张票4．在提供建议协助、征求意见时;可使用Shall I ~ 或Would you like me to do ~Shall I draw the curtains请问需要我把窗帘拉上吗Shall I draw you a map请问要我为您画一张地图吗Shall I make the reservation for you请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子;例如：Good morning; sir. Are you checking-out早上好;先生;请问您要退房吗Good afternoon; sir. Welcome to LI JIA Hotel.中午好;先生;欢迎光临丽嘉酒店Good evening; Ms. May I help you晚上好;小姐;请问我能为您服务吗后面也可以接上自己酒店名称、部门名称;如：Good morning; sir. This is the Front Desk. May I help you 早上好;先生..这里是服务台;请问您需要服务吗三回答1.一般性的回答I see; sir.我明白了;先生..Certainly; sir.好的;先生..2.请对方再等一会儿Just a moment; please.请稍等..Thank you for waiting.您久等了;先生..I am very sorry to have kept you waiting.很抱歉让您久等了..Could you wait a little longer; please请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时;不要一口回绝说“No.”;要委婉一些..I am afraid I can’t do that.不好意思;我恐怕没办法那样做..Excuse me; sir. Please let me pass.不好意思;先生;麻烦让我过一下..4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错;就说：“We are sorry.”..I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便..I would like to apologize for the mistake.为这个错误我深致歉意..5.客人对自己说“Thank you.”时回答You are welcome.不客气..Thank you; sir.谢谢您;先生..Thank you very much.非常感谢您..6.交给客人某些东西时;可以说Here you are.您要的东西在这里..Here is your room key.这是您的房间钥匙..Here it is.这是您的东西..7．当客人准备离开时;可以说：Have a nice day.祝您有美好的一天..Please enjoy your stay祝您住宿愉快..We hope to see you again soon.希望不久能再次见到您..Thank you for staying with us.谢谢光临..8．当客人的英语难以理解时面对客人的疑问;不要只是一味地傻笑;或是一直说Yes; Yes.如果听不懂事;要向客人提出疑问;或是先向对方说“Just a moment; please.”; 然后请求他人协助..Pardon对不起Pardon me对不起I beg your pardon对不起请再说一遍好吗Could you repeat that; please请您重复一遍好吗若是不敢肯定对方所说的部分内容时;可以将不明白的部分重复一遍;如：Excuse me; sir. Do you mean you lost your room key不好意思;先生;您是说您丢了房间的钥匙电话英语的应对1．接电话时不可以简单地回答“Hello”;而应报上自己的公司或所属单位的名称..例如：“Hello; this is Information Desk.”您好;这里是问询处..“Information Desk speaking. May I help you”问询处;请问您要服务吗2.打错电话时如果是外线打错时;可以回答：I am afraid you have the wrong number.不好意思;您打错电话了..This is the LI JIA Hotel; 2234-1156.这里是丽嘉酒店;电话是2234-1156..如果是总线转错内线时;可以回答：This is Room Reservations. I’ll transfer your call to Restaur ant Reservations.这里是客房预约处;我帮您转接到餐厅预约柜台..I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156; please.不好意思;这是直接电话..我们无法为您转接中式餐厅..请您改拨2234-1156好吗3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around5 p.m.不好意思;林先生现在外出..他应该会在下午5点左右回来..I am afraid Mr.Hao is on another line. Could you hold the line; please不好意思;郝先生正在讲电话..请您在线上稍侯好吗I’ll tell him to call you back when he returns.他回来时;我会请他回电..May I have your name and phone number; please请告诉我您的大名和电话好吗4.当会话结束时结束电话中的对话时;不可以简单说“bye-bye”;最好说：Thank you for calling.感谢您的来电..You are welcome; sir.先生;不客气..We look forward to hearing from you.我们静候您的佳音..Please contact me if you have any further questions.如果您有任何其他问题;请和我联络..三．柜台服务B=行李服务员Bellman C=服务员Clerk H=客房服务员HousekeepingBC=领班Bell Captain G=客人GuestTo the Front Desk.带客人到柜台B: Good evening; Ms. Welcome to China-trust Hotel.小姐;晚安..欢迎光临中信酒店..G: Thank you.谢谢你..B: How many pieces of luggage do you have请问您有多少件行李G: Just this three.只有这3件..B: Two suitcases and one bag. Is that right2个旅行箱和1个手提皮包;这样对吗G: Yes. That’s all.对;就这些了..B: I’ll show you to the Front Desk. This way; please. I’ll put your bags by the post over there.我来带您到柜台;这边请..我先将您的行李放在柱子旁边..G: I see; thanks.我知道了;谢谢..B: A bellman will show you to your room when you have finished checking-in.当您办好住宿登记时;行李服务员会带您到房间..G: OK. Fine.好极了..B+: Please enjoy your stay.祝您住宿愉快..Taking a guest to the room欢迎和问候语：1、Good morningafternoon ; evening ; sirmadam早上下午、晚上好;先生夫人..2、How do you do您好初次见面Glad to meet you .很高兴见到您..3、How are you您好吗Fine ; Thanks . And you很好;谢谢..您好吗4、Welcome to our hotel restaurant ; shop.欢迎到我们宾馆餐厅、商店来..5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快..6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快..客人刚入店时I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快..客人在饭店逗留期间I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快..客人离店时7、Have a good time祝您过得愉快电话用语：8、hotel ; front desk . Can I help you饭店;前厅..您找谁9、Sorry ; I’ve dialed the wrong number .对不起;我拨错号了..10、May I speak to your general manager 能和你们总经理说话吗Speaking.我就是..11、Sorry ; he is not in at the moment .对不起;他现在不在..Would you like to leave a message您要留口信吗12、Pardon.对不起;请再说一遍;好吗I beg your pardon.对不起;请再说一遍;好吗祝贺语：13、Congratulations祝贺您14、Happy birthday生日快乐15、Happy new year新年快乐16、Merry Christmas圣诞快乐17、Have a nice holiday假日快乐18、Wish you every success祝您成功答谢和答应语:19、Thank you very much .谢谢您非常感谢..20、Thank you for your advice information ; help 感谢您的忠告信息、帮助..21、It’s very kind of you .谢谢;您真客气..22、You are welcome .不用谢..23、Not at all.不用谢..Don’t mention it .不用谢..24、It’s my pleasure .非常高兴为您服务..With pleasure.My pleasure.25、I am at your service .乐意为您效劳..26、Thank you for staying in our hotel.感谢您在我们酒店下榻..27、I’m sorry .很抱歉..28、Excuse me .对不起..29、I’m sorry ;It’s my fault.很抱歉..那是我的过错..30、Sorry to have kept you waiting .对不起;让您久等了..31、Sorry to interrupt you .对不起;打扰您了..32、I’m sorry about this.对此表示抱歉..33、I apologize for this.我为此道歉..34、That’s all right.没关系..35、Let’s forget it.算了吧..征询语：36、CanMayI help you我能帮您什么吗Yes; please.好的..37、What can I do for you .我能为您干点什么38、Is there anything I can do for you 有什么能为您效劳的吗39、Just a moment ; please.请稍等一下..40、May I use your phone我能借用您的电话吗Certainly.当然可以..Yes; of course .当然可以..指路用语:41、Go upstairs/downstairs.上楼/下楼..42、It’s on the second third floor .在二三楼..43、Excuse me.对不起..Where is the washroom restroom; elevator请问盥洗室休息室、电梯在哪儿This way ;please.请这边走Turn left /right.往左转/右转..45、It’s in the lobby near the main entrance.在大厅靠近大门..46、It’s in the basement at the end of the corridor.在地下室走廊尽头..提醒用语：47、Mind/Watchyour step.请走好..48、Please be careful.请当心..49、Please don’t leave anything behind.请别遗忘您的东西..50、Don’t worry.别担心..51、Take it easy.放心好了..52、Please don’t smoke here.请不要在这边抽烟..告别语：53、Goodbye.再见..54、See you late.再见..55、Good night .晚安..56、See you tomorrow.明天见..57、Goodbye and thank you for coming.再见;谢谢您的光临..58、Goodbye and hope to see you again.再见;希望再见到您..59、Have a nice trip一路平安60、Wish you a pleasant journey Good luck 祝您旅途愉快祝您好运前厅：1、Have you a reservation您预定过了吗2、May I know your name and room number您能告诉我您的名字与房间号吗3、Here is your room key.给您房间钥匙..4、Please pay at the cashier’s desk over there.请去那边帐台付款..5、Are these your baggage这些是您的行李吗May I take them for you我来帮您拿好吗客房部6、Housekeeping .May I come in客房服务员;我可以进来吗7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中..8、I hope I’m not disturbing you.我希望没有打扰您..9、One moment ;madam. I’ll bring them to you right away .等一会儿;夫人..我马上送来..10、I’ll send for an electrician doctor ; ……我给您请电工大夫……..餐饮部：11、Sit down ; please .Here is the menu.请坐;给您菜单;先生..May I take your order ;sir您要点菜吗12、What would you like to have ;coffee or tea您要喝咖啡还是茶13、Would you like to have any wine with you dinner 您用餐时要喝点酒吗14、Service hours are:餐厅供应时间是：早餐7点到9点..午餐11点半到1点半..晚餐6点半到8点半..15、Here is the bill. Please sign it.这是您的帐单;请签字..销售用语：1、What kind of roomsfoods would you like to have 您需要什么样的房间吃什么样的菜2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表..3、We’ll give you a 10%ten percent discount.我们给您九折优惠..4、We’ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐..5、We accept your terms.我们接受您的条件..公关用语：6、May I introduce myself让我介绍我自己..7、May I present you a litter souvenir请接受我们的一点小纪念品..8、Let’s drink to our friendship为我们的友谊干杯9、Let me propose a toast to the health of our guests 建议为在座客人的健康干杯10、Cheers干杯Bottoms征求意见用语：11、How do you like Chinese food您喜欢中国菜吗12、What do you think of our service您对我们的服务有什么意见13、Thank you for your commentscompliment; suggestions.谢谢您给我们提的意见赞扬、建议..14、I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的..15、In our hotel we don’t accept tips.我们饭店是不收小费的..It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴..Thank you all the same.然而;还是要谢谢您..16、I’m afraid you’ll have to pay for thedamage.您必须赔偿..17、Thank you for telling us about it.谢谢您告诉我们I’ll look into the mater right away.我马上去处理这件事情..18、Iassure you it wont happen again.我保证此类事情不会再发生..19、Please don’t worry ;sir madam先生夫人;请不必担心..I’;; send someone up to your room right away.我马上派人到你的房间去..20、I can’t guarantee anything ;but I’ll try my best.我不能保证;但我会尽力而为..21、What can I show you.您要买什么22、How do you like this fashion color ;size ;design您喜欢这种款式颜色、尺寸、图案吗23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了..Please try us again tomorrow.请明天再来看看..24、They are altogether 175one hundred and seventy-five yuan.共计175元..You may pay in cash or with credit card.您可以付现金也可以用信用卡..25、You have made a good choice; you have very good taste.您真会买东西..您眼力真好..。
【英语口语】酒店前台日常基本英语用语
【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。
2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。
您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。
6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。
2.You are welcome.不用谢。
3.Not at all.不用谢。
4.It’s my pleasure.非常高兴为您服务。
5.Thank you for staying in our hotel.感谢您住在我们酒店。
6.I’m sorry.很抱歉。
7.Excuse me.对不起。
8.I’m sorry,It’s my fault.很抱歉。
那是我的过错。
9.Sorry to have kept you waiting.对不起，让您久等了。
10.Sorry to interrupt you.对不起，打扰您了。
11.I’m sorry about this.对此表示抱歉。
12.That’s all right.没关系。
13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。
征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店前厅英语大全
外币兑换：Foreign Currency Exchange
房间预订：Room Reservation
留言服务:Message service
门市价：Rack rate
促销价：Promotion rate
护照：Passport
信用卡：credit card
接待：Reception
问询：Information
礼宾：Concierge
电话服务：Telephone switch board
商务中心服务：Business center
收银结账服务：Cashier
协调客务关系服务：Guest relations department
入住登记：Check in
现金：cash
单人/双人房：Single/Ｄouble room
加床服务:Extra Bed
被、、、支付：【PB】Pay By
为、、、支付：【PF】Pay for
自付：pay by own account
包含：Ind
早餐：【ABF】A breakfast
房费旅行社付，其他自付：ROTA others POA
客务代表：Receptionist
礼宾领班：Concierge Team Leader
行李员：Bellmen
总机领班：Operator
商务中心文员：B、C clerk
信息中心：Information Center
预定：Reservation
公司全付：AllCO
房费公司付其他自付;ROCO others POA
GOR:Guest relation officer
酒店前厅部常用英语
69、This is Henry Adams speaking.
我是享利.亚当斯.
Affirmative Responses (肯定回答)
70、Surely.
当然可以.
71、Certainly ,sir (madam).
当然可以,先生(小姐).
请坐,小姐,
Offering Help 主动提出帮助
17、May I help you ?
18、Can I help you?
我能帮你吗?
19、What can I do for you ?
我能为你作什么?
20、 May I take your ba for you?
请拼一下你的名字吗?
84、What kind of room would you like ?
你要哪类房间?
85、May I see your passport ?
我可以看你的护照吗?
86、May I have your tetephone number ?
我可以知道你的电话号码吗?
你喜欢什么?茶还是咖啡.
80、 Woulld your please sign here ?
请在这儿签名好吗?
81、A table for two?
两人的一张台吗?
82 、How long do you plan to stay ?
你计划住多久.
83、Could you please spell your name ?
你喜欢这首歌吗? ห้องสมุดไป่ตู้
Useful Expressions 惯用表达语
91、Enjoy you breakfast ,sir ?
酒店前厅常用英语口语
★频道为友整理的《酒店前厅常⽤英语⼝语》，供⼤家参考学习。
第⼀部分前厅 Part one FRONT OFFICE Unit one Making a Reservation/Advance Reservation 第⼀章预订 Key Sentences例句 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这⾥是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中）请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店⽇期是哪天？ 7. How long will you stay with us? 请问您住⼏天？ 8. How many people are there in your party? 您们⼀共⼏个⼈？ 9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天⼊住？ 11. Is it just for tonight? 请问只住今天⼀晚吗？ 12. When do you check in? 请问您什么时候⼊住？ 13. Would you like a single room or a double room? 请问你想订单⼈间还是双⼈间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先⽣，请问您的电话号码是？ May I know your company name and how would you like to settle your payment?请问您的公司全称及付款⽅式？ How would you like to guarantee your reservation?请问您的担保⽅式是？ May I take your credit card number or Guarantee letter for the guarantee?请提供您的信⽤卡号码或担保信给我做为担保。
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酒店前厅部常用英语Hotel English 100 sentencesGreetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I’m quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here’s a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 主动提出帮助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗？21、May I help you with your suitcase?我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23、Thank you very much.非常感谢24、Thanks for the trouble .麻烦你了25、It’svry kind of you?你真是太好了26、No,thanks.不用了，谢谢！Answers to Thanks对感谢语的应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31、It’s my plcasurc.这是我的荣幸Expressing welcome 表示欢迎32、Welcome ,sir(madam).欢迎光临，先生（小姐）33、Welcome to our hotel ,sir (madam).欢迎光临我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35、We’re glad to have you here.我们很高兴你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表示道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you’ll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn’t mater.没关系.45、It’s nothing.没什么.46、Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别担心.50、Don’t apologize, It was my fault.别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas!圣诞快乐.55、May you succeed祝你成功Rarting(分手再见)56、Good－bye and good luck.再见,祝你好运.57、Hope you’ll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey .祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self－Introduction (自我介绍)64、I’m henry ,I’m from Golden Lake Hotel, I’m here to meet you .我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I’m the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I’m the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71、Certainly ,sir (madam).当然可以,先生(小姐).72、Yes,sir,(madam).是的,先生(小姐).73、That’s true ,sir (madam).是这样的,先生(小姐).74、Very well.非常好.Negative Responses(否定回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Woulld your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你的名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ? 我可以知道你的电话号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk. 服务指南在桌面上.94、The swimmcing pool is over there . 游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull. 如果没有音乐,这世界将会变得很沉闷.。