酒店前厅服务英语口语情景对话
酒店前台处理业务的英文对话
酒店前台处理业务的英文对话Receptionist: Good morning, how can I help you today?Guest: Hello, I have a reservation for a room under the name of Johnson.Receptionist: Let me check our system. Yes, I see your reservation here. May I see your ID and credit card, please?Guest: Of course. Here you go.Receptionist: Thank you. Everything seems to be in order. Would you like to add any additional services to your stay, such as breakfast or a spa treatment?Guest: I think I'll just stick with the room for now. What time is check-in?Receptionist: Check-in time is at 3:00 PM. If you'd like, we can store your luggage for you until then.Guest: That would be great, thank you. Can you also provide me with a map of the hotel and any information about nearby attractions?Receptionist: Certainly. Here is a map of the hotel, along with a list of recommended restaurants and sightseeing spots in the area.Guest: Thank you. Can you also arrange for a taxi to take me to the airport tomorrow morning?Receptionist: Of course. What time is your flight?Guest: My flight is at 8:00 AM, so I'll need the taxi at 6:00 AM.Receptionist: I'll have a taxi scheduled for you at 6:00 AM sharp. Is there anything else I can assist you with?Guest: That's all for now. Thank you for your help.Receptionist: You're welcome. Enjoy your stay with us.Later that day...Guest: Hello, I'd like to extend my stay for anadditional two nights.Receptionist: Certainly, let me check our availability. Yes, we have a room available for the next two nights. I'll go ahead and update your reservation.Guest: Great, thank you. Also, I noticed that the TV in my room isn't working properly.Receptionist: I apologize for the inconvenience. I'll send our maintenance staff to your room to take a look at it right away.Guest: Thank you. While you're at it, could you also have the mini-bar restocked?Receptionist: Of course. Is there anything specific you'd like to have in the mini-bar?Guest: Just some bottled water and a few snacks would be perfect.Receptionist: I'll make sure that's taken care of. Is there anything else I can assist you with?Guest: That's all, thank you.The next morning...Guest: Good morning, I'm checking out today.Receptionist: Good morning. I hope you enjoyed your stay with us. Let me just go over your bill. It looks like you've added some additional charges for the mini-bar and phone calls. Would you like to review the charges before making payment?Guest: Yes, please. Everything looks in order. Here is my credit card for payment.Receptionist: Thank you. I'll go ahead and process your payment. I hope you had a pleasant stay and we hope to see you again in the future.Guest: It was a great stay. Thank you for your hospitality. Goodbye.。
酒店常用英语口语
酒店常用英语口语目录一、酒店英语口语交际之前厅部 (1)二、酒店英语口语交际之客房部 (2)三、酒店英语口语交际之餐厅部 (5)四、酒店英语口语交际之卫生部 (6)五、酒店英语口语交际之娱乐部 (8)一、酒店英语口语交际之前厅部想象一下当你走进一家国际性酒店时，迎面来的是面带微笑的迎宾员工，这时你可以听到他们亲切的说：Welcome to our hotel !（欢迎光临本酒店！），这时你会不会感觉到进入酒店就像回到家一样的温馨。
走进酒店前厅，你一定最先看到前台工作人员的目光投向你，下面由我来教你如何进行一些如何入住酒店的简单对话吧。
(“W”表示：waiter服务员; “C”表示：customer 顾客)W:Good morning/Good afternoon/Good evening,May I help you ?(早上好/中午好/晚上好，请问有什么可以帮您的吗?)C :Well, I’d like to check in, please.（我想要入住酒店）W: All right. Do you have a reservation with us, sir?(先生，你在我们店里有预订吗？)C: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？（不好意思，我之前没有预订。
我想知道你们这里哪种是我想要的标准间？）W: Wait a moment, please. We have triple room, standard double room, and standard single room. What kind of room do you need?（请稍等。
我们这里有大床房，标准两人间，和标准一人间，你想要哪种房间呢？）C：OK，I know now.I’d like to check in a standard double room.What’s the price for standard double room？(好的，我知道了，我想要住双人间，它的的价格是多少呢？)W：Oh，sir.The price for standard double room is 288 Yuan.All right. How many days are you planning to stay?(哦，先生。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
人教版口语交际在旅馆与前台交谈的对话
人教版口语交际在旅馆与前台交谈的对话旅馆前台：欢迎光临，有什么可以为您效劳的吗？(Welcome, how may I assist you?)旅客：您好，我是预订了一间标准双人房的李华。
(Hello, I'm Li Hua, who booked a standard double room.)前台：好的，麻烦您提供一下您的预订信息。
(Alright, could you please provide me with your booking information?)旅客：当然，我的预订号是AB123456。
(Sure, my booking number is AB123456.)前台：非常感谢，让我查一下.......是的，我们已经收到您的预订。
您的预订日期是从今晚开始，共住三个晚上，对吗？(Thank you very much, let me check......Yes, we have received your booking. The reservation starts from tonight and lasts for three nights, is that correct?)旅客：是的，一切都正确。
(Yes, that's correct. Everything is in order.)前台：很好，请您填写一下入住登记表格，这是您的房卡。
(Very well, please fill in the registration form, and here is your room key card.)旅客：谢谢！请问早餐是几点开始供应的？(Thank you! What time is breakfast served?)前台：早餐时间是每天早上7点到10点。
(Breakfast is served from 7 AM to 10 AM every day.)旅客：明白了，还有其他的服务设施可以提供吗？(Understood. Are there any additional facilities or services available?)前台：当然！我们酒店有免费的Wi-Fi覆盖，健身房和餐厅也是对住客开放的。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店常用英语口语对话
酒店常用英语口语对话在酒店行业中，英语口语是必不可少的沟通工具。
以下是一些酒店常用的英语口语对话，帮助员工与国际客人进行有效沟通。
1. 欢迎客人- "Welcome to our hotel. How may I assist you today?"- "Thank you for choosing our hotel. We're glad to have you with us."2. 询问预订- "Do you have a reservation with us?"- "Could you please tell me your name and the date of your reservation?"3. 办理入住- "Here's your room key. Your room number is 305."- "Would you like help with your luggage?"4. 介绍酒店设施- "Our hotel has a fitness center, swimming pool, and a restaurant on-site."- "Breakfast is served from 7:00 AM to 10:00 AM in the dining room."5. 询问需求- "Is there anything else I can do for you?"- "Do you need any assistance with your stay?"6. 处理问题- "I'm sorry to hear that. Let me see how I can help."- "I'll make sure to address your concerns immediately."7. 推荐餐厅- "Our hotel restaurant offers a variety of international cuisines."- "There's a popular local restaurant just a short walk from here."8. 询问离店时间- "What time would you like to check out tomorrow?"- "Please remember to check out before 12:00 PM."9. 办理离店手续- "Thank you for staying with us. Have a safe trip home." - "Is there anything else we can do for you before you leave?"10. 感谢客人- "We hope you enjoyed your stay and look forward to seeing you again."- "Thank you for choosing our hotel. Your feedback is greatly appreciated."通过这些基本的英语口语对话，酒店员工可以更好地服务国际客人，确保他们有一个愉快的住宿体验。
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Dialogue A
Individual clients check in(散客入住)
G=客人R:=接待员
R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?
下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？
G：Yes, I’d like to check-in .please.
我要登记住宿。
R：Certainly, Madam. May I have you name, please?
好的，小姐。
能告诉我您的姓名吗？
G：I’m Christine.Nolan
我叫克莉丝汀•诺兰
R：Do you have a reservation, Ms. Nolan?
诺兰小姐，请问您预定了房间吗？
G：Yes, form today.
是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.
好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）
R：（扫描客人证件后双手归还客人）
R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?
请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？
G：Yes.
是的
R：Print out the registration form?
打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）
R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?
您住一天，押金是￥1500，请问您是刷卡还是付现金呢？
G：By Credit Card.
刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?
好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）
G：Yes.
有密码
R：OK, please input the password. 好的，请您输一下密码。
R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
这是给你刷的￥1500的预授权，请您在POS单上签字确认.
R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）
R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK.
好的。
R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK.
好的。
Dialogue B
Complaint(处理投诉)
C=Front Office Clerk 前台服务员G=Guest 客人
C：Good evening, Front Office. Can I help you?
晚上好，这里是前台。
有什么可以为您效劳？
G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. .
我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?
请问有什么问题吗？
G：The room is too noisy and my husband was woken up several times by the noise the baggage！
I didn’t expect such things would happen in your hotel.
房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait
a moment.(after a while)。
We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you.
好吧，谢谢您。
C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key.
My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.
不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue C
Check out
R：Good morning, sir .can I help you?
早上好先生，有什么可以帮到您？
G：Morning .l would like to check out.
早上好，我想办理退房。
R：Certainly. Can I have your name and room number?
好的！您可以告诉我您的名字和房间号码吗？
G：Thomas Dickson in Room 1218
托马斯.迪克逊房间号码是1218.
R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.
一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.
不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.
这是您从房间内拨打的电话账单。
G：But I didn’t make any calls.
但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.
请您稍等一下我查一下。
非常抱歉，是我们的失误，我立即从账单中扣除此项收费。
G: It seems correct now .Can I pay by credit card?
现在看起来账单是正确的了。
R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.
好的，先生。
我们将会取消您之前刷的预授权再重新收取您的费用。
G: Yes.
好的
R : Have a nice day! We hope to see you again!
好的！先生。
祝您有愉快的一天，我们期待能再次见到您！。