国际商务信函写作(英文版)Unit 12 Conclusion of Business
世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement
Part Three
Expressions (2)
11. short delivery 短量;货少运了 12. short weight 短重;货不够秤 13. inferior quality 质量低劣 14. improper packing 不适当的包装 15. A is attributable to B A是由B引起/导致的 16. the time limit for claim 索赔期限 17. within... days after arrival of the goods 货物到达后……天内 18. go into the matter 调查此事 19. the survey charges 检验费 20. total amount of claim 索赔总额
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Part Three
Typical Sentences (1)
1. The claim is to be lodged within 45 days after the arrival of the consignment at the destination port.
2. The claim must be accompanied by a survey report for seller’s reference. 3. After looking into the matter, the surveyors find that the damage was caused by
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Part One
2. The Different Types of Claims (2) The insurance claim takes place after the insured goods are damaged or lost
外贸英语函电Unit 12 Complaints and Claims
• Letter 2 Reply Accepting Complaint
• Dear Sirs, • Re: Printed Shirting • We are sorry to learn from your fax of 30
May that you find our printed shirting supplied to your order of 10 May not up to the sample.
• The printed shirting complained about is part of the batch of 100 pieces of 50 yards supplied to our No. AD108 of May 10. We have ourselves examined some of the printed shirting complained about and there is little doubt that some of them are shrinkable and others not color fast.
• We are therefore writing to ask you to accept return of the unsold balance of the batch referred to, amounting to 35 pieces in all, and to replace them by printed shirting of the same quality as the sample.
• 2. If the complaint or the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand.
外贸英语函电Unit 12 Complaints and claims
Make the demand itself. State it clearly, specifically and completely. Write a totally positive closing, one that tactfully expresses our confidence that the demand will be met.
我们向船运公司提出索赔，以补偿损失(vi.)
We claimed on the shipping company for the recovery of the loss
由于短装，我方提出索赔2050美元(vt.)
We claim US 2050 for short shipment
Ⅱ. Tips to Write a Good Complaint
Write a relevant opening that is as positive as it can reasonably be under the circumstances, one that avoids an angry or arrogant tone. State our case as we see it, and as we would like our reader to see it. Describe the detailed situation that has necessitated our communication, that is, the reasons why demand is needed.
向某人提出索赔
Claim with/against sb Claim on sth Claim / for account of Accept/settle/entertain 受理
英文商业信件(标准格式范本)(business letter)
Number 169, Changchun RoadJilin City, Jilin ProvinceP.R. China, 132012November 15, 2010The managerThe Public Tansport CompanyNo.36, Wuhan RoadJilin City, Jilin ProvinceDear bus company managerThank you for read this letter from busy! I take 101way bus which can take me from my home to school everyday, but I feel so angry for cost me so much time in waiting for it.●All of bus takers want you raise the number of 101way bus, and if it is possible Ithink you can improve the speed of sending bus.●Ithink you can increase the quantity of the bus, and you can gain more revenue inthe future.●If you think it’s not financial that gain the quantity of the bus, you can raise theprice of taking bus.Please excuse me and I’m sorry to tell you about these. It is not wrong that what you have planed the bus, but I think it is not appropriate way to earn the revenue. Many people havechosen another bus to where they want to, but the 101way bus is still the best way they can choose, except waiting. So there are so many backers, what are you waiting for?Sincerely。
商务英语信函范文
商务英语信函范文Dear Mr. Smith,I am writing to follow up on our recent meeting regarding the potential collaboration between our companies. During our discussion, we identified several areas where our businesses could work together to mutual benefit.Firstly, we discussed the possibility of a joint marketing campaign to promote our products to a wider audience. I believe that by combining our resources and expertise, we can create a more impactful and cost-effective marketing strategy that will help both of our companies to reach new customers.In addition, we also explored the idea of co-developing a new product that would leverage the strengths of both of our companies.I am excited about the potential of this collaboration and believe that it could lead to a truly innovative and market-leading product.Furthermore, we touched upon the prospect of sharing best practices and knowledge in our respective industries. I am confidentthat there is much we can learn from each other, and I believe that by fostering a culture of knowledge sharing, we can both improve our operations and drive greater success for our businesses.I am keen to explore these opportunities further and would welcome the chance to meet again to discuss the next steps. I believe that by working together, we can achieve great things and I am excited about the potential of our collaboration.Please let me know a convenient time for you to meet again, and I will make the necessary arrangements. I look forward to continuing our discussions and am hopeful that we can find a way to work together for our mutual benefit.Thank you for your time and consideration.Yours sincerely,[Your Name]。
世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement
▪ Part Four
Sample Letters
▪ Part Five
Practical Training
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Part One
1. The Purpose of Making Complaints The party making complaints aims at either the improvement of current
products /services of their business partner, e.g. a supplier or a carrier, or the compensation for the losses caused by the wrongdoings of the business partner. Sometimes the two goals are combined when the party receiving complaints not only accepts the compensation request but also promises to deliver a better job in the future.
商务英语函电 Unit 12
The importer wants to set up relations with manufacturer
Dear Sirs, We are a global company that mainly focuses on North American Market. We have large demand for the supply of 80,000 yards Brown Corduroy per month, whose sample is enclosed to show you the shade and quality we required. Please send us your best price and delivery date so we can offer the price is competitive, we will place large orders with you.
Kinds of inquiries
◆ General inquiry
◆ First inquiry
◆ Specific inquiry
01 Examples
General inquiry Hello sir/madam,
We have been informed of your company through AliExpress. We are an international business firm and very interested to purchase gift and toy items for kids. Kindly send list of FOB prices in USD, competitive prices MOQ and method of delivery. In order to acquaint us with the material and workmanship of your products, we shall be pleased if you send us your catalogues, samples and all necessary information. We trust that you will make an effort to quote us most favorable terms for large quantities. Waiting for your quick response. Best Regards, Sales Manager
商务英语写作unit 12
Writing Techniques
A private letter of introduction is the communication between individuals. It will introduce someone to the writer’s friends, close colleagues, relatives and ask help from these people. When we write a personal introduction letter, we should pay attention to the following: (1) This type of letter is more casual in words, format and style; (2) The tone should be polite and considerate. After all, it is a request for help rather than an order; (3) It should be short, brief and clear.
Structure Analsis and Introduction I
The structure of the sample private letter of invitation above is as follows: 1. Title 2. Salutation 3. Give a brief introduction of the introduced person, including name, post, relationship with the writer and other important information; 4. Indicate the intentions and reasons for introducing the person, such as the expected support, help or work arrangement; 5. Show appreciation to the receiver of the letter in advance of his/her expected favor. Sometimes Item 4 and 5 can be combined into one sentence or paragraph. 6. Complimentary close 7. Signature and title
Unit 12 商业信函和介绍
Unit 12 商业信函和介绍DON BRADLEY: We haven' t decided on a plan of action yet.堂．布拉德利：我们还没决定行动计划。
We must outline a strategy, but first let me summaries what we' re said so far.我们必须定出行动纲领，下面我先总结一下大家的发言。
This is a critical situation. ['kritikəl]这是个非常危机的形势。
We know that J.K. Toys are playing to win.我们知道J.K.玩具公司计划大获全胜。
And we know that right now they have the edge.我们知道，目前他们占有优势。
So, let' s look at the down side.所以，我们先来看一下不利因素。
What are their advantages?他们的优势是什么？They have a larger market share;他们有更大的市场份额；they have a cheaper product;他们的产品更便宜；they have an earlier launch date,他们产品上市时间更早，and we think they have a larger advertising budget.并且我们认为他们的广告预算很高。
KATE MCKENNA: Their strategy is very clear:凯特．麦凯纳：他们的策略很清楚：they want our share of the market, both the European market and the export market. 他们要的是我们的市场份额，包括欧洲市场和出口市场。
国际商务英语邮件格式范文
国际商务英语邮件格式范文Here is an essay on the topic of "The Format of International Business Email" with more than 1,000 words, written in English without any additional titles or unnecessary punctuation marks.In the dynamic landscape of global commerce, effective communication through electronic means has become essential for businesses seeking to forge successful international partnerships and transactions. Among the various communication channels, email has emerged as the primary mode of correspondence, facilitating timely and efficient exchange of information across geographical boundaries. Mastering the art of crafting professional and well-structured international business emails is a critical skill that can significantly impact the success of any organization's overseas endeavors.The format of an international business email is a crucial component that sets the tone and ensures the seamless delivery of the intended message. A well-structured email not only conveys professionalism but also enhances the recipient's understanding and receptiveness to the content. By adhering to established best practices, businesses can streamline their communication processes, foster strongerrelationships with international partners, and ultimately achieve their strategic objectives.At the forefront of the email format is the subject line, which serves as the initial point of engagement for the recipient. An effective subject line should be concise, informative, and accurately reflect the email's content. It should capture the essence of the message and provide the recipient with a clear understanding of the purpose of the communication. For instance, a subject line such as "Proposal for Joint Venture in Asia" effectively conveys the nature of the email's content and sets the stage for the subsequent exchange.Following the subject line, the email's greeting or salutation is an essential element that sets the tone for the entire message. When addressing international business partners, it is important to use formal and respectful greetings such as "Dear Mr. Smith" or "Dear Ms. Garcia." Avoiding overly casual or informal salutations can help maintain a professional and courteous tone throughout the communication.The body of the email is where the core of the message is conveyed. It is crucial to organize the content in a clear and logical manner, ensuring that the recipient can easily follow the flow of information. Start with a concise and compelling introduction that outlines the purpose of the email and sets the stage for the subsequent points.Then, proceed to present the main points or topics in a structured and coherent manner, utilizing appropriate paragraphing and transitions to guide the reader.When drafting the email's content, it is essential to maintain a formal and professional tone throughout. Avoid the use of slang, colloquialisms, or overly casual language, as these can be perceived as unprofessional or inappropriate in an international business context. Instead, opt for clear, concise, and polite language that conveys the intended message effectively.Furthermore, it is essential to ensure that the email's content is tailored to the specific needs and interests of the recipient. Research the recipient's background, company, and industry to understand their perspective and customize the message accordingly. This personalized approach can help build stronger rapport and increase the likelihood of a favorable response.In addition to the core content, the email format should also include appropriate closing remarks and a signature block. The closing should be formal and polite, such as "Best regards" or "Sincerely," and should be followed by the sender's name and contact information. This signature block serves as a professional and courteous way to conclude the email and provide the recipient with the necessary information to follow up or initiate furthercommunication.Attention to detail is also crucial when formatting an international business email. Carefully proofread the email to ensure that there are no spelling or grammatical errors, as these can undermine the overall professionalism and credibility of the message. Additionally, ensure that any attachments or additional files mentioned in the email are properly included and referenced.Finally, it is essential to consider the cultural nuances and communication preferences of the recipient's country or region. Different cultures may have varying expectations and norms when it comes to email etiquette and formality. Research the cultural customs and communication styles of the recipient's country and adjust the email format and tone accordingly to ensure that the message is well-received and understood.In conclusion, the format of an international business email plays a crucial role in establishing a professional and effective communication channel with global partners. By adhering to the best practices outlined above, businesses can craft emails that convey their message clearly, build stronger relationships, and ultimately drive successful international collaborations. Mastering the art of international business email format is a valuable skill that cancontribute to an organization's overall success in the global marketplace.。
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Definition of
International Sales
Contracts
The Functions
Of the Contract In Written
Form
Contents of a
Sales Contract
Signing of the
Contract
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• Therefore, the importance of a contract in an international sales transaction cannot be underestimated. Often it is the only document between the parties to which they may refer for clarification of mutual responsibilities, resolution of disputes, in the event of disagreement. Any party who fails to fulfill his obligations will have to make compensation for the other party’s losses.
Definition of International Sales Contracts
• Sales contract is an agreement between a buyer and seller covering the sale and delivery of goods, securities, and personal property other than goods or securities. International sales contracts fall under the United Nations Convention on Contracts for the International Sales of Goods (CISG), also known as the Vienna Sales Convention.
• 我方相信，我方现在报盘的机器，从别 处用同样的价格是买不来的。
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New Lecture
• In international trade, if a seller makes an offer and his buyer accepts that offer, it means the transaction has been concluded.
国际商务信函写作（英文版）Unit 12 Conclusion of Business
Arrangements
1. Revision 2. New Lecture 3. Exercises 4. Supplement
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Revision
• Translate the following phnvinced of the commercial integrity of the supplier.
• 我方相信该供应商的商业信誉。
• We are convinced that we are offering you machines which cannot be obtained elsewhere at the price.
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Contents of a Sales Contract
1. Contract number. 合同号码 2. Names of both the seller and the
buyer. 买卖双方公司名 3. Descriptions of commodity and
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The Functions of the Contract in Written Form
• 1). An Evidence of Formation of Contract Should any conflict between the two sides arise,
reference is generally made to the contract in an effort to resolve the misunderstanding.
• 我方产品工艺精良，久享盛誉，这批到货即可 证明我方所言正确。
• We have to cancel the order on account of your failure to ship the goods within the specific time.
• 由于贵方未曾在规定期限内装货，我方不得不 撤销定单。
• A written contract will usually be made to further specify the rights and obligations of both parties for legal purposes.
• A contract is not only an important part of business, but also useful in providing for a common understanding between buyer and seller, thus minimizing disputes. When a dispute does occur, the contract can help provide for a fair settlement.
• Translate the following sentences into Chinese.
• Many factories compensate their workers if they are hurt at work.
• 对工人工伤，许多工厂都抚恤赔偿。
• We demand a compensation for the loss we have thus sustained.
• 3). Sometimes a Prerequisite for Conclusion of Contract In international trade, usually a contract is concluded
provided an acceptance is effective. But under some special circumstances, written contracts are required by some laws.
Chinese.
• Statement of Claim 索赔说明书
• Certificate of Insurance保险证书
• Invoice
发票
• Survey Report
调查报告
• Packing List
包装单
• Letter of Carrier (Copy)承运人信函（副本）
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• International sales contract is drafted to accommodate traders who deal directly with each other. The bargaining sessions cover such items as prices as affected by market forces, risk factors, and terms relating to security of payment. The final agreements represent the private law of a private transaction. In contrast to the usual domestic transaction, performance of international agreement involves greater distances and longer periods of time before the goods are delivered and payment is required. And, as we have seen, international transactions carry the following unique risks: more than one currency, system of governmental regulation, legal system, language, and a set of cultural expectations.
• As far as the contents are concerned, contracts in international trade may fall into a great variety of categories, such as shipping contract, purchasing contract, agency contract, contract for export of labor force, compensation trade contract, etc. In this unit, we will mainly discuss the sales contract.
• 2). A Basis for Implementation of Contract The contract in written form ensures the smooth
implementation of the contract. Inconvenience may otherwise arise. So it is very important to stipulate in the contract the rights and obligations of both sides.