商务英语邮件写作
商业英语邮件格式范文(精选22篇)
商业英语邮件格式范文(精选22篇)商业英语邮件格式范文第11篇At the beginning of the email 邮件开头Thanking your reader is a wonderful way of opening an email. It sets the right tone and makes the reader feel appreciated, which is particularly vital if you require future help from them.1、Thank you for contacting us. 谢谢您联系我们。
If someone writes to enquire about your pany’s services, begin your email with this sentence. Show your appreciation for their interest in working with your pany.2、Thank you for your prompt reply. 谢谢您的准时回复。
When a client or colleague replies to a previous email in a short amount of time, notice and acknowledge this. If the reply wasn’t quick, simply removing “prompt” will work, or, you can opt for, “Thank you for getting back to me.”3、Thank you for providing the requested information. 谢谢您提供我们需要的信息。
If you have asked someone for information, and they took the time to send it to you, use this sentence to demonstrate that you value what they’ve done.4、Thank you for all your assistance. 谢谢您的援助。
商务合作邮件范文(通用十七篇)
商务合作邮件范文(通用十七篇)商务合作邮件范文(篇一)一、商务英语电子邮件的格式常见的商务英语电子邮件包括以下五部分：①写信人Email地址、收信人Email地址、抄送收信人Email地址、密送收信人Email地址。
②标题。
③称呼、开头、正文、结尾句。
④礼貌结束语。
⑤写信人全名、写信人职务及所属部门、地址、电话号码、传真等。
其中邮件主题应体现邮件主旨，要引人注目、意思明确，最好为名词或动名词短语;称呼礼貌得体，符合商务英语写作习惯，如不知对方姓名只知头衔，可用 Dear+Title作为称呼，如只知对方姓名不知性别，可用Dear+全名，如邮件为一封通函，则用DearAll作为邮件称呼;正文应结构清楚，便于阅读，如正文内容较长，可使用小标题、小段落，或利用星号、下划线及段落间空行等方式使邮件眉目清楚、一目了然。
二、商务英语电子邮件写作应遵循的五C原则商务英语电子邮件的正文写作应该遵循五C原则，即Correctness、Conciseness、Complete、Clarity和Courtesy原则。
准确原则由于商务英语电子邮件涉及的是商务活动双方的权利、义务关系，其准确性对商务治理与沟通至关重要。
具体而言，不仅电子邮件的英语语法、标点符号和拼写要做到准确无误，电子邮件内容还要叙述准确，以免引起误会纠纷。
简洁原则简洁原则是商务英语写作最重要的原则，指在不影响完整性和礼貌性的前提下，尽量使用简单句子和简短词语。
一封拖沓冗长、措词复杂的电子邮件既浪费写的时间，也会给阅读者带来不必要的麻烦，故商务英语电子邮件应以简明扼要为第一要务。
在具体写作中，商务英语电子邮件呈现出的句法特征是句子结构简单明了，有大量省略句和不完整句。
其词汇特征是用语简洁，语言简明扼要。
电子邮件写作格式另外，为了节约时间和空间，电子邮件中可使用缩略语，如U表示you，Pls表示please，Info表示information，Qty表示quantity，P“C表示piece，L”C表示LetterofCredit，FOB表示FreeonBoard.例1 It is very difficult to sell man hole covers in product must have the quality certificate issued in France.例2 Price：FOB Shanghai USD 96“PC.例3 Hope you can accept it.例1中的两个单句具有明显的因果关系，但写并不使用表达因果关系的连接词如since、because，这种舍长句、复合句，选短句、简单句，喜并列、弃从属的句法特征在商务英语电子邮件写作中十分常见。
商务英语邮件格式范文
商务英语邮件格式范文商务英语邮件格式范文商业信函有其自身的特点，切忌主客不分或模糊。
下面是我为你带来的商务英语邮件格式范文，欢迎参阅。
商务英语邮件格式范文1包装PakingForard Bile Co. Ltd987 Jiangnan Road, Kunshan, Jiangsu, ChinaTel：500000 Fax ：500001 Zip Code：215300Februar 1,9#Gulf Commerial CenterP. O. Box 376Abu DhabiU. A. EAttention ：Mr. Y. MohammedDear sirs,The 12,000 les ou ordered ill be read for dispath bth Deember. Sine ou require them for onard shipment to Bahrain, Kuait, Oman and Qatar, e are arranging for them to be paked in seaorth ontainers.Eah bile is enlosed in a orrugated ardboard pak, and 20 are banned together and rapped in sheet plasti. A ontainer holds 240 les; the hole argo ould therefore prise 50 ontainers, eah eighing 8 tons. Dispath an be made from our orks b rail to be forarded from Shanghai harbour. The freight harges from orks to Shanghai are US$80 per ontainer, totall US$4.000 for this nsignment, exluding ontainer hire, hih ill be harged to our aount.Please let us have our deliver instrution.Yours faithfull,Kang ZhuangGeneral Manager商务英语邮件格式范文2保险insuraneGLOBAL INSURANCE5000000 Fax：500000124 November 200#Miss. Liao WenLiaison OffieGanjiang Potteries Ltd.Shanghai Representative Offie444 Jingling Road #202Dear Miss Liao：I am sending the laims form ou requested in our fax of 23 November9- and e ill onsider the matter one e have full details.I think I ought to point out that this is the fourth time ou have laimed on a shipment. Thought I appreiate that our produts are fragile, and that in eah ase the goods have been shipped lean, it ould be in our interest to onsider ne methods of paking.I agree that the laims have been parativel small, but in future ou ill have to ask our ustomers to hold onsignments for our inspetion to determine the ause of damage. I should also mention that further laims affet our premium hen the poli is reneed. Yours sinerelDaniel CookeGreater China. Region商务英语邮件格式范文3定购与确认OrdersandAknoledgment20xx-08-26Glor THE GLORY GLASS CO. LTD.108 Laoshan Road Qingdao Shangdong ChinaTel：500 000 Fax：500 001 Zip：266000September 30, 200#HamXXa A. SesaManaging DiretorThe Sesas International Co. Ltd.101 Long StreetCapetonSouth AfriaDear Mr. Sesa：We thand ou for our fax of September 27, together ith our ordersG.697 and G.698. G.697 has been added to our Christmas order and G.698 is being made read for immediate dispath. We regret that e are still unable to suppl Luxur hampagne glasses, but e are sending ou Bliss , the alternative marked on our order.We ere ver gratified to learn of the suess ou are having ith our glassare , and e shall be pleased to disuss our reques for more favourable terms. When our representative, Mr. Zhao, alls on ou in the ne ear, he ill make ou an offer hih e feel sure ill meet ith our approval.e send ou our armest ongratulations on our inreased business ith us and look forard to further inreases to our mutualbenefit.Yours faithfullRui XuezhenSales Manager商务英语邮件格式范文工作总结与计划范文一、近段时间工作总结在我来到这里的两个多月的时间中我通过努力的工作，也有了一点收获，我感觉有必要对自己的工作做一下总结:目的在于吸取教训，提高自己，以至于把工作做的更好，自己有信心也有决心把下一步的工作做的更好。
商务英语电子邮件范文(汇总6篇)
商务英语电子邮件范文(汇总6篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!商务英语电子邮件范文(汇总6篇)商务英语电子邮件范文第1篇Dear Mr.Li，I acknowledge receipt of your letter of March 22， 20XX，and I really appreciate your prompt attention to my request.I am a faithful consumer of your products， and your service has always been satisfying.I promise I will support you in the future.Yours sincerely，Mary亲爱的李先生：我收到了您20XX年3月22日的来信。
商务英语电子邮件范文
商务英语电子邮件范文外贸就是中国人同外国人做生意的贸易，外贸口语不好都无甚关系，能把事情写明白就能做成生意。
下面是我为你带来的商务英语电子邮件范文，敬请欣赏学习。
商务英语电子邮件范文1Dear Sirs,The furniture we ordered from youshould have reached us a week ago. The delay in delivery has put us togreat inconvenience. It is therefore imperative that you dispatch themimmediately. Otherwise we shall be obliged to cancel the order andobtain the goods elsewhere. Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully商务英语电子邮件范文2Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment商务英语电子邮件范文3Dear Ms. LeungOrder NT-20717Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order. The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have alreadly been forwarded you. We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.Yours sincerelyRob SubbaramanExport Mangager。
公司商务信函范文模板英文(通用9篇)
公司商务信函范文模板英文(通用9篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!公司商务信函范文模板英文(通用9篇)公司商务信函范文模板英文第1篇The layout of letterstop part of a business letter日期：Date: 23 December 20XX住址：Mr.James GreenSales managerBBB PLC55-60 Old St， London E6 6HG称谓：Dear Mr.Green (Dear Gentlemen， Dear Sir， Dear Sirs，Dear Madam)body part of a business letter标题（可以不要）3.Look at the two endings of business letter below.Notice the useful phrases that are used in these letters.（1)Please let me know if this is convenience.I look forward to hearing from you.Best wishesYours sincerely，(signature)Ms.Gillian JanesPersonnel Nanager(2）Please phone us to confirm the details.We look forward to receiving your comments.Yours faithfully(signature)for Ms.Gillian JonesPersonnel Manager公司商务信函范文模板英文第2篇面对客户，同事，上司，信函，报告，电子邮件很多初入公司的新手会讲英语，但是不知道如何写出简单、得体、有效沟通的商务文件。
商务英语邮件范文（精选6篇）
商务英语邮件范文（精选6篇）商务英语邮件范文篇1信用证付款PaymentByL/CInternational Sports Equipment Ltd. 375 Jiefang Street, Tianjing 30000, ChinaTel： (020) 20xx00 Fax： 20xx001September 12, 200#Norseman Vehicle Building Ltd.12 Nobel StreetStockholm, SwedenDear Sirs：We spoke to your representative, Mr. Bergman, at the international Automobile Expo in Tokyo last week, and he showed us a number of snowmobiles which you produce, and informed us of your terms and conditions.We were impressed with the vehicles, and have decided to place a trial order for ten of them, your Cat. No SM18. The enclosed order, No.98918, is for prompt dilivery as the winter season is only a few weeks away.As Mr. Bergman assured us that you could meet any order from stock, we have instructed our bank, Bank of China, Tianjing Branch, to open a confirmed irrevocable letter of credit for USD 108,000 in your favor, valid until December 1, 200#.Our bank informs us that credit will be confirmed by their agents, Scandinavian Bank, Strindberg Street, Stockholm, once you have contacted them, and they will also supply us with a certificate of quality once you have informed them that the order has been made up and they have checked it.You may draw on the agents for the full amount of theinvoice at 60 days, and your draft should be presented with the following documents：Six copiesof the bill of ladingFive copies of the commercial invoice, c,i,f. TianjinInsurance Certificate for USD 118,800(A. R.)Certificate of originCertificate of quality}The credit will cover the invoices, discounting, and any other bank charges. Please fax us confirming that the order has been accepted and the vehicles can be delivered within the next six weeks.Yours faithfullyQIAN Jin( Mr. )Purchase DepartmentEncl.商务英语邮件范文篇2其他付款方式OtherModesofPaymentK oppermann GmbHSchubert strasse 16, K-2618, Hamburg, GermanyTelefon： 1 41 61 00 00 Telefax： 0 41 61 00 012 April 200#Ms Ni Minzhi3W Co. Ltd.3B Guihua RoadShanghai 20xx33ChinaDear Ms Ni,Order No. 9953Thank you for your order which has been completed and is being sent to your today.As agreed we have forwarded our bill, No, 2782 for DM1720.00 with the documents to your bank , Industrial & Commercial Bank of China, Caohejing Branch, Shanghai. The Draft has been made out for payment 30 days after sight, and the documents will be handed to you on acceptance.Yours sincerelyH. KoppermannManaging Director商务英语邮件范文篇3运输TransportationINDIGO CMPANY LIMITED85 Victory Street, ManilaThe PhilippinessTel： 63-2-68000 Fax： 63-2-58000113 June 200#Mr. Li MingyangExport ManagerUnitech M & T Co. Ltd963 Tianmu Road, 14th FloorShanghai 20xx70ChinaDear Mr. Li：Our order No.3979： 50 Electric DrillsAs it is now more than two months since we opened a letter of credit in your favor, We should like to know exactly when you could arrange shipment of the goods. Your prompt response will be highly appreciated.Sincerely.Marco FillmoreManaging Director商务英语邮件范文篇4包装PackingForward Bicycle Co. Ltd987 Jiangnan Road, Kunshan, Jiangsu, ChinaTel： (0520) 500000 Fax ： (0520) 500001 Zip Code： 215300 February 1, 199#Gulf Commercial CenterP. O. Box 376Abu DhabiU. A. EAttention ： Mr. Y. MohammedDear sirs,The 12,000 cycles you ordered will be ready for dispatch by 17th December. Since you require them for onward shipment to Bahrain, Kuwait, Oman and Qatar, we are arranging for them to be packed in seaworthy containers.Each bicycle is enclosed in a corrugated cardboard pack, and 20 are banned together and wrapped in sheet plastic. A container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. Dispatch can be made from our works by rail to be forwarded from Shanghai harbour. The freight charges from works to Shanghai are US$80 per container, totally US$4.000 for this cnsignment, excluding container hire, which will be charged to your account.Please let us have your delivery instruction.Yours faithfully,Kang ZhuangGeneral Manager商务英语邮件范文篇5询价Inquiriescathay Business Machines Import & Export Corporation20xx Century Boulevard Pudong, Shanghai 20xx06, ChinaTel： Fax：September 5, 20xxUniversal Software, Inc.2468 Oak StreetSan Francisco CA94105U.S.ALadies/Gentlemen：From the latest issue of Computer World we have learned about your Business Guide software package for IBM-compatible PCs. We would like to find out more information about the package because we think it might be appropriate to the needs of our customers.Would you mind answering the following questions?1. Is the program an integrated package, or does it come in several modules?2. Can the user swith from function to funtion without down-loading?3. Can the user customize the billing periods?4. Is there any provision for security?5. What is the price of the software?If you have a brochure that describes the package, we would appreciate you sending it along.Sincerely yours.SHEN Husheng(Mr.)Import Manager商务英语邮件范文篇6复函与报价RepliesandQuotations20xx-08-26Macer S.A24th November 20xxFoshan Sweethome Installations Ltd.2 Xiyue StreetFoshan, GuangdongChinaDear sirs,In reply to your letter of 21st Novermber, We have pleasure in enclosing a detailed quotation for bathroom showers.Besides those advertised in the Builers' Joural , our illustrated catalogue also encolsed shows various types of bathroom fittings and the sizes available. Most types can be supplied from stock. 45-60 days should be allowed for delivery of those marked with an asterisk.Building contractors in Hong Kong and Chinese Taiwan have found our equipment easy to install and attractive in apperance. Naturally all parts are replacable. and our quotation includes prices of spare parts. We can allow a 2% discount on all orders of US$6,000 in value and overf, and a 3%on orders exceeding US$20,000.Any orders you place with us will be processed promptly.yours faithfully.Francesco MaraniSales ManagerEncl.2Via S.Lorenzo, 24/aCastellon SpainTel：(964) 560001 Fax (964) 560002。
商务英语信函格式范文齐头式(优选8篇)
商务英语信函格式范文齐头式(优选8篇)如同一般信函，商业信文一般由开头、正文、结尾、署名、日期等5个部分组成。
(1)开头开头写收信人或收信单位的称呼。
称呼单独占行、顶格书写，称呼后用冒号。
(2)正文①向收信人问候;②写信的事由，例如何时收到对方的.来信，表示谢意，对于来信中提到的问题答复等等;(3)结尾结尾往往用简单的一两句话，写明希望对方答复的要求。
如“特此函达，即希函复。
”同时写表示祝愿或致敬的话，如“此致敬礼”、“敬祝健康”等。
祝语一般分为两行书写，“此致”、“敬祝”可紧随正文，也可和正文空开。
“敬礼”、“健康”则转行顶格书写。
(4)署名署名即写信人签名，通常写在结尾后另起一行(或空一、二行)的偏右下方位置。
以单位名义发出的商业信函，署名时可写单位名称或单位内具体部门名称，也可同时署写信人的姓名。
重要的商业信函，为郑重起见，也可加盖公章。
(5)日期写信日期—般写在署名的下一行或同一行偏右下方位置。
商业信函的日期很重要，不要遗漏。
Dear Mr. Jones:Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receiptof your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John Roberts某某技术开发总公司：近来，上级管理部门在检查我司工作时多次墩促我司着力解决上诉二宗用地的历史遗留问题，明晰权属，为企业改制创造必要条件。
为此，我司特致函贵司，望尽快办出二宗用地国土规划两证或复函说明二宗用地的现状，提出比较具体解决问题的办法。
，商务英语信函的7C原则信函指以套封形式按照名址递送给特定个人或单位的缄封的信息载体。
常用英语商务邮件范文
常用英语商务邮件范文常用英语商务邮件范文商务英语信函八大类写作模板，包括投诉信函、咨询信函、请求帮助信函、道歉信函、感谢信函、建议信、下面是我为你带来的常用英语商务邮件范文，欢迎参阅。
常用英语商务邮件范文1介绍信Letters of Introdution Dear Mr. Ms.,This is to introdue Mr. Frank Jones, our ne marketing speialist ho ill be in London from April 5 to mid April on business.We shall appreiate an help ou an give Mr. Jones and ill alas be happ to reiproate.Yours faithfull常用英语商务邮件范文2邀请与答复Dear Mr. Ms,We should like to invite our Corporation to attend the 201X International Fair hih ill be held from August 29 to September 4 at the above address. Full details on the Fairill be sent in a eek.We look forard to hearing from ou soon, and hope that ou ill be able to attend.Yours faithfull尊敬的先生小姐，在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的201X国际商品交易会，关于交易会的详情我们一周内将寄给你。
希望不久能收到你的来信，并能来参加。
您诚挚的肯定答复Dear Mr. Ms,Thank ou for our letter of June 28 inviting our orporation to partiipate in the 201X International Fair. We are ver pleased to aept and ill plan to displa our eletrial applianes as e did in previous ears.Mr. Li ill be in our it from Jul 2 to 7 to make speifi arrangements and ould ver muh appreiate our assistane.Yours faithfull尊敬的先生小姐，感谢六月二十八日来信邀请我们公司参加201X国际商品交易会。
商务英语作文四篇
商务英语作文四篇商务英语作文篇1Thank you for your letter of 2 November. We are delighted to hear that you are to pleased with the refurbishment of your hotel. As your know .in our line of work, we depend on good ,reports about our projects to win further business. Our clients always shop around and look for references before committing themselves. With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry . Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel . We would , of course , stay overnight at least.I’ll call you next week to hear your reaction. Thanks again for you kind words.从11月2日的来函得悉阁下对贵饭店的整修感到满足，此消息对本公司实是一鼓舞。
设计行业重视声誉，客人在选择设计公司时必定会有所比较。
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Salutation - 称呼
1、商务信件中要特别注意称呼的礼貌得体。 如不知对方姓名只知头衔，可用 Dear + Title，如Dear Manager作为称呼或Dear Sir, Dear Madam, Dear Sir or Madam，Dear Customer 2、若知对方姓名，则用Dear+对方的姓氏
Complete & Clarity – 完整清楚
邮件文本信息需具体完整，层次清楚，用词准确。
The figures show a significant increase.
We will deliver your goods soon.
The figures show a year-on-year increase of 15%. We will deliver your goods on Dec.10th.
Conciseness – 简洁
Pls. Please 请 Qty. Quantity 数量 PC Piece 个 U You 你 IOW In other words 换句话说 PS Postscript 附言 Info. Information 信息 BTW By the way 顺便提一下
或Thank you for your consideration. If you have any question or concern, don’t hesitate to contact us. 或 We look forward to hearing from you. ｛ your reply. Pls.kindly check & advice.
商务英语电子邮件的格式 商务英语电子邮件的写作要求
商务英语电子邮件的格式
Subject --主题 Salutation -- 称呼
Opening -- 开头、Body -- 正文、Ending -- 结尾句
Complimentary Close -- 礼貌结束语 Signature-- 写信人
商务电子邮件的书写格式绝大多数采用齐头式。齐头式是
Dear Mr.XXX, We’re sorry about the problem of our system. We sincerely apologize for it and we’ll try our best to solve the problem in a week. （此处可加上具体的解决方案）Please contact us if you have any question. Best Regards， XXX
商务英语电子邮件的写作要求
商务英语电子邮件写作应遵循的五C原则
Correctness – 准确
Conciseness – 简洁
Complete & Clarity – 完整清楚 Courtesy – 礼貌
Co则，指在不影响完整性和礼貌性 的前提下，尽量使用简单句子和简短词语。一封拖沓冗长、措词复杂 的电子邮件既浪费写的时间，也会给阅读者带来不必要的麻烦，故商 务英语电子邮件应以简明扼要为第一要务。 在具体写作中，商务英语电子邮件呈现出的句法特征是句子结构简单 明了，舍长句、复合句，选短句、简单句，喜并列、弃从属有大量省 略句和不完整句。其词汇特征是用语简洁，语言简明扼要。
指正文中各部分都从每行的左边开始,没有空格。
Example
Dear David and Steve,----------（Salutation） Good afternoon. On May 10, 2010, a raid action against the target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with verification report and price certificate.Samples would be sent to you next week. Should you have any comments or suggestions, please contact us at any time. Best Regards,-----------（Complimentary Close） (Sincerely yours, Yours truly, Best wishes) Peter-------------（Signature）
Complimentary Close – 礼貌结束语 & Signature – 签名
Yours truly Sincerely yours, Yours sincerely, Sincerely Best regards.
签名（ signature ）通常是寄件者在信函的敬意结尾下面写上自己的姓 名
Body – 正文
核心和主要内容，应结构清楚，便于阅读 重要或强调的事情都放在段落的开头 大多把话题分成几个小主题，每个小主题一段 每段一般只有一两句话 正文由两三个或三四个简短的段落构成。
Ending – 结尾
在邮件结束之前，可以再次感谢收信人 Thank you for your patience and cooperation.
Courtesy – 礼貌
表示建议、要求时用被动语态可以避免直接触及施动者(自己或对方)，使
口气更加婉转。 We have to stress that you must…
It has to be stressed that sth. must be…
如果是写一些坏消息或是道歉 Unfortunately… We’re afraid that… We’re so sorry that… Sorry for…
Tom Hanks Jennifer Austin
或者Dear Mr./Mrs. /Ms. /Miss+对方姓氏
Opening – 开头
1、如果你主动给别人写邮件，表明意图 I am writing to… 2、如果对方已经回复或联系过你了，感谢回复或联系 Thank you for your reply. /Thank you for contacting us. 3、如果对方回复了你所咨询的问题 Thank you for providing the requested information. 4、提到之前客人发你的邮件内容 Regarding your letter of… / As for…
Subject – 主题
主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如 Greetings, Inquiry;长的可以是一个名词性短语，如：“Your Meeting in California” 主题框的内容切忌含糊不清。 NO: News about the meeting YES: Tomorrow‘s meeting canceled。 一种较为正规的格式可将除了少于5个字母的介词、连接词或冠词之外的每一个 单词的首字母大写。一般来说，只要将位于句首的单词和专有名词的首字母大 写即可。 YES：New E-mail Address Notification；Detailed calculation NO：detailed calculation 视信的内容是否重要，还可以开头加上URGENT等
Hi,
① I'm sorry about this. ② Now,we have been clear about the problem about our system. ③ There is a new colleague joining our team,and he will arrange for checking the system. ④ Because he is busy with another requirement now,he will give us the optimal plan after finishing that one. Regards! 整片邮件的格式（称呼、落款等）不规范 ①语句不完整，this指什么？ ② 同一个句子中连续出现2个about，重复。 后一个应该为of，表示从属关系。 ③ ④语句表达不合理，在发信方对于出 现的问题十分焦急的情况下应告知对方承诺解决的时间以及相应的计划等， 不能用责任人不在或没有时间来推脱。
Courtesy – 礼貌 商务英语电子邮件应遵循措词婉转、礼貌的原则。可以通过 使用虚拟语气、委婉语气等方法迂回地表达观点，提出要求。
“We want to"之类的词能避免则避免出现，相比之下， “We would like to"显得更尊重对方。 If… ,we could not… We would appreciate it if you could…