饭店服务英语教案

Unit Three Bell service T eaching aims ：1.practice the students’ listening ability2.practice the students speaking ability3.let the students master the job of the bellman T eaching focus:Receiving a guest and showing him to his room*showing him to his room*introducing facilities*notice of waterT eaching difficult*introducing facilitiesCapacity-building methodsReading and speaking.Role playT eaching classes4First 2classesT eaching proceduresThe first 2 classesstep11 learn the words of housekeeping department especially facilities(reading again and again)Step 2sample 1 Receiving a guest and bring him to his room(1) read the dialogue(2) some difficult sentencesIs there anything valuable or breakable in your bag?I’m afraid the contents might break.Y ou probably know you can’t drink the tap water. Y ou must drink boiled water, or you can buy bottled water.Step 3 The procedures●showing him to his room(1)follow me, please(2)after you, please(3)this way, please.(4)Let’s take the elevator(5)Y our room is just at the end of the corridor. Please follow me.(1)Let’s carry the suitcase.(2)Is there anything I can do for you?(3)Shall I carry the luggage for you?(4)Let me give you a hand.(5)May I help you with you luggage?●introducing facilities(1)How do you like this room?(2)The room is facing south and commands a good view of thebeautiful garden.(3)Hour hotel has a very good room service.(4)Here is the light switch, the temperature adjuster, the wardrobeand the mini-bar.(5)Here is our hotel’s service Information Booklet. It gives you anidea about our services and facilities.(6)Hot water supply is from 6:00 a.m to 12:00 p.m.(7)If you don’t want to be disturbed, just place this “please do notdisturb” sigh out the door.(8)Leaving the laundry in the laundry bag behind the door of thebathroom.(9)If you want to have your shoes polishes, just leave them outsidethe room before you go to bed and they’ll be ready in the nextmorning.(10) there is a mini-bar under the table. The price list is on the top ofit. Y ou can pay for what you drink to the cashier when you check out.●notice of water(1) The tap water can only be used for washing. For drinking water,you have a thermos bottle on the tea table by the sofa. The water in itis boiling water.(2)Y ou probably know you can’t drink the tap water. Y ou must drinkboiled water, or you can buy bottled water.●Giving wishesHope you have a good stay.I hope you’ll soon get used to the time difference.Is there anything else I can do for you before I leaving the room? step 4Read the dialogue aloud and then let the students read it.(two groups)Step 5 home workExercise one and two on page 17The second 2 classesStep 1.rveiew1.Ask some questions(1)the basic procedures of the bell serviceStep 2learn THE FRONT DESK EMOLOYEESKnow the following(1)The employees of the front deskThe front desk employeesDoormanRoom clerkBell manBell captainPorterConcierge(2) the job of the front desk employees.Step 3Translation(1) please don’t leave y our baggage behind.(2) Let’s not take the elevator on the left going upstairs.(3) Shall I wait for you in the boiling room at the end of the corridor on the ground floor.(4) be sure to take a brochure for me from the Reception Desk, please. Ste 3 role play:1.Y ou are being shown to a room by a bellman. Be sure to ask clearlyabout all the facilities in the room.Step 4 homework1.recite the welcoming speech2.prepare for the unit five.T eaching feelings:1. try to make the students become active in the class.2. Give much encouragements to the students.3. Give more time to the students to read the dialogues in the class.4. some students in the class 3 aren’t interested in English. Because their English are very poor. So I’d better encourage them. And we should Slow down the pace of the dialogues and take them to keep up with their classmates.5. do more exercises.Unit Three BellmanExerciseOne Greeting a guest on arrival(B=bellman, A= guest)B: Good evening, sir. Welcome to Wuxi International Hotel.A: Thank you.B: How many pieces of baggage do you have?A: Just these four.B: Two suitcases and two bags. Is that right?A: Y es, that’s all.B: Let me take the baggage for you. I’ll show you to the Front Desk. This way, please. I will put your bags by the post over there..A: I see. Thank you.B: Did you have a good trip, sir?A: Oh , It’s very tiring.B: I’m sorry to hear that. I will show you to your room when you finish checking in.A: OK. That’s fine.Two Introducing Hotel Facilities(B= bellman, W= Mr White, M=Mrs White)B: Good afternoon, sir and madam, I’m the bellman.W&M: Good afternoon.B: very glad to have you here. Let me carry your baggage. This way, Please.(They are going to the elevator entrance.)W: Could you tell us something about your hotel services?B: Certainly , sir, Our hotel is a four-star hotel. There are over 400 international standard rooms which are very comfortable. If you want to have a walk, you can go to the hotel garden. It’s very relaxing there.W: that sounds good.B: Also, there is a recreation center on the fourth floor. Y ou can play billiards, table tennis and bowling.W: Where can I listen to some music?B: There is a music teahouse where you can enjoy both classical music and modern music. We also have saunas. After sauna , guests can relax withsoft drinks or snacks there.M: How about other services?B: Also available are beauty salon, a barber shop, a souvenir shop.W: have you got an indoor swimming pool here?B: Y es, it’s on the top floor.( now they are at the elevator entrance.)Here we are, please take this elevator to the eighth floor. I’ll take the baggage elevator and get your baggage up to your room.W: Thank you, See you then.B: See you.Put the following into English1. 见到你真高兴。