大学英语完形填空

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大学英语四级完形填空附答案

大学英语四级完形填空第一篇Most people have no idea of the hard work and worry that goes into the collecting of those fascinating birds and animals that they pay to see in the zoo. One of the questions that is always asked of me is (1) I became an animal collector in the first (2). The answer is that I have always been interested in animals and zoos. According to my parents, the first word I was able to say with any (3) was not the conventional “mamma” or “daddy”, (4) the word “zoo”, which I would (5) over and over ag ain with a shrill (6) until someone, in groups to (7) me up, would take me to the zoo. When I (8) a little older, we lived in Greece and I had a great (9) of pets, ranging from owls to seahorses, and I spent all my spare time (10) the countryside in search of fresh specimens to (11) to my collection of pets. (12) on I went for a year to the City Zoo, as a student (13) , to get experience of the large animals, such as lions, bears, bison and ostriches, (14) were not easy to keep at home. When I left, I (15) had enough money of my own to be able to (16) my first trip and I have been going (17) ever since then. Though a collector's job is not an easy one and is full of (18), it is certainly a job which will appeal (19) all those who love animals and (20) .1.A.how B. where C. when D. whether2.A.region B. field C. place D. case3.A.clarity B. emotion C. sentiment D. affection4.A.except B. but C. except for D. but for5.A.recite B. recognize C. read D. repeat6.A.volume B. noise C. voice D. pitch7.A.close B. shut C. stop D. comfort8.A.grew B. was growing C. grow D. grown9.A.many B. amount C. number D. supply10.A.living B. cultivating C. reclaiming D. exploring11.A.increase B. include C. add D. enrichter B. further C. then D. subsequently13.A.attendant B. keeper C. member D. aide14.A.who B. they C. of which D. which15.A.luckily B. gladly C. nearly D. successfully16.A.pay B. provide C. allow D. finance17.A.normally B. regularly C. usually D. often18.A.expectations B. sorrows C. excitement D. disappointments19.A.for B. with C. to D. from20.A.excursion B. travel C. journey D. Trip第一篇解析：1.【答案】A 根据下一句及随后的内容，作者讲的是怎样成为动物爱好者的(从小就喜欢动物)，应当选择A.how。

大学英语六级完形填空练习以及详细答案(10篇)

（一）For many people today, reading is no longer relaxation. To keep up their work they must read letters, reports, trade publications, interoffice communications, not to mention newspapers and magazines: a never-ending flood of words. In 1 a job or advancing in one, the ability to read and comprehend 2 can mean the difference between success and failure. Yet the unfortunate fact is that most of us are 3 readers. Most of us develop poor reading 4 at an early age, and never get over them. The main deficiency 5 in the actual stuff of language itself-words. Taken individually, words have 6 meaning until they are strung together into phrased, sentences and paragraphs. 7 , however, the untrained reader does not read groups of words. He laboriously reads one word at a time, often regressing to 8 words or passages. Regression, the tendency to look back over 9 you have just read, is a common bad habit in reading. Another habit which 10 down the speed of reading is vocalization—sounding each word either orally or mentally as 11 reads.To overcome these bad habits, some reading clinics use a device called an 12 , which moves a bar (or curtain) down the page at a predetermined speed. The bar is set at a slightly faster rate 13 the reader finds comfortable, in order to “stretch” him.The accelerator forces the reader to read fast, 14 word-by-word reading, regression and subvocalization, practically impossible. At first 15 is sacrificed for speed. But when you learn to read ideas and concepts, you will not only read faster, 16 your comprehension will improve. Many people have found 17 reading skill drastically improved after some training. 18 Charlce Au, a business manager, for instance, his reading rate was a reasonably good 172 words a minute 19 the training, now it is an excellent 1,378 words a minute. He is delighted that how he can 20 a lot more reading material in a short period of time.1. A.applying B.doing C.offering D.getting2. A.quickly B.easily C.roughly D.decidedly3. A.good B.curious C.poor D.urgent4. A.training B.habits C.situations D.custom5. A.lies bines C.touches D.involves6. A.some B. A lot C.little D.dull7. A.Fortunately B.In fact C.Logically D.Unfortunately8. A.reuse B.reread C.rewrite D.recite9. A.what B.which C.that D.if10. A.scales B.cuts C.slows D.measures11. A.some one B.one C.he D.reader12. A.accelerator B.actor C.amplifier D.observer13. A.then B.as C.beyond D.than14. A.enabling B.leading C.making D.indicating15. A.meaning prehension C.gist D.regression16. A.but B.nor C.or D.for17. A.our B.your C.their D.sucha18. A.Look at B.Take C.Make D. Consider19. A.for B.in C.after D.before20. A.master B.go over C.present D.get through答案1.【答案】D【解析】本句意思是“谁如果想谋得一份差事”。

大学英语四级完形填空答题技巧和方法

大学英语四级完形填空答题技巧和方法大学英语四级考试完形填空的命题思想是将词汇用法作为重点，以篇章理解为基础，考核学生的语法知识和对词汇的运用能力。

下面是由我给大家带来的大学英语四级完形填空答题技巧和方法，一起来看看吧!大学英语四级完形填空答题技巧和方法1、语境词汇题大学英语四级考试完形填空对词汇的考查在很大程度上与上下文的语境有关，也就是填入哪个单词要依赖于试题的上文或下文，从已知信息中推论出未知信息，这是大学英语四级考试完形填空考查的重点和方向，同时要注意填入的单词和周围单词的语义搭配问题。

为了达到文章衔接和连贯的目的，文章中的词汇会通过不同的方式复现出来。

词汇的复现关系指的是某一词以原词、同义词、近义词、上义词、下义词、概括词或其他形式重复出现在语篇中，语篇中的句子通过这种复现关系达到了相互衔接。

词汇的复现关系又可分为原词复现、同义词或近义词复现、上下义词复现和概括词复现四类。

我们可以利用词汇在文章中的复现关系来解答完形填空试题。

1)原词复现原词复现是指相同的单词在原文中反复出现，达到文章衔接的目的，我们可以利用这种衔接方法找到要填入的单词在原文中的同现词，也就找到了试题的答案。

Wise buying is a positive way in which you can make your money go further. The 67 go about purchasing an article or a service can actually save you money or can add to the cost。

(2023.12)67.A) formal B) way C) method D) fashion【解析】试题所在句子的含义是“购买物品或服务的实际上会让你省钱或者增加成本”。

句中的单词purchasing 是第一句buying 的同义词复现。

并且第二句话和第一句话之间是并列关系，因此第67题的答案也在第一句话中，是单词way的原词复现，因此选B)。

(完整版)大学英语完形填空

Organized volunteering and work experience has long been a vital companion to university degree courses. Usually it is left to __62__ to deduce the potential from a list of extracurricular adventures on a graduate's resume, __63__ now the University of Bristol has launched an award to formalize the achievements of students who __64__ time to activities outside their courses. Bristol Plus aims to boost students in an increasingly __65__ job market by helping them acquire work and life skills alongside __66__ qualifications."Our students are a pretty active bunch, but we found that they didn't __67__ appreciate the value of what they did __68__ the lecture hall," says Jeff Goodman, director of careers and employability at the university. "Employers are much more __69__ than they used to be. They used to look for __70__ and saw it as part of their job to extract the value of an applicant's skills. Now they want students to be able to explain why those skills are __71__ to the job."Students who sign __72__ for the award will be expected to complete 50 hours of work experience or __73__ work, attend four workshops on employ-ability skills, take part in an intensive skills-related activity __74__, crucially, write a summary of the skills they have gained. __75__ efforts will gain an Outstanding Achievement Award. Those who __76__ best on the sports field can take the Sporting plus Award which fosters employer-friendly sports accomplishments.The experience does not have to be __77__ organized. "We're not just interested in easily identifiable skills," says Goodman. “__78__, one student took the lead in dealing with a difficult landlord and so __79__ negotiation skills. We try to make the experience relevant to individual lives."Goodman hopes the __80__ will enable active students to fill in any gaps in their experience and encourage their less-active __81__ to take up activities outside their academic area of work.62. A) advisors B) specialists C) critics D) employers63. A) which B) but C) unless D) since64. A) divide B) devote C) deliver D) donate65. A) harmonious B) competitiveC) Resourceful D) prosperous66. A) artistic B) technical C) academic D) interactive67. A) dominantly B) earnestly C) necessarily D) gracefully68. A) outside B) along C) over D) through69. A) generous B) considerate C) enlightening D) demanding70. A) origin B) initial C) popularity D) potential71. A) relevant B) responsive C) reluctant D) respective72. A) out B) off C) away D) up73. A) casual B) elective C) domestic D) voluntary74. A) or B) thus C) so D) and75. A) Occasional B) Exceptional C) Informative D) Relative76. A) perform B) convey C) circulate D) formulate77. A) roughly B) randomly C) formally D) fortunately78. A) for instance B) In essence C) In contrast D) Of course79. A) demonstrated B) determined C) operated D) involved80. A) device B) section C) scheme D) distraction81. A) attendants B) agents C) members D) peersDBBBC CADDA DDDBA CAACDHigh-quality customer service is preached(宣扬) by many, but actually keeping customers happy is easier said than done.Shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school."Storytelling hurts retailers and entertains consumers." Said Paula Courtney, president of the Verde group. "The store loses the customer, but the shopper must also find a replacement."On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. Theresulting "snowball effect" can be disastrous to retailers.According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered(塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty peaking spaces. This guidance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers."Retailers who're responsive and friendly are more likely to smooth over issues than those who aren'tso friendly." Said professor Stephen Hoch. "Maybe something as simple as a greeter at the store entrance would help."Customers can also improve future shopping experiences by filing complaints to the retailer, instead ofcomplaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.1. Why are store managers often the last to hear complaints?A. Few customers believe the service will be improved.B. Customers would rather relate their unhappy experiences to people around them.C. Customers have no easy access to store managers.D. Most customers won't bother to complain even if they have had unhappy experiences.2. Shop owners often hire moonlighting police as parking attendants so that hoppers .A. can find their cars easily after shoppingB. won't have trouble parking their carsC. can stay longer browsing in the storeD. won't have any worries about security3.What contributes most to smoothing over issues with customers?A. Design of the store layout.B. Hiring of efficient employees.C. Manners of the salespeople.D. Huge supply of goods for sale.4.To achieve better shopping experiences, customers are advised to .A. voice their dissatisfaction to store managers directlyB. shop around and make comparisons between storesC. settle their disputes with stores in a diplomatic wayD. put pressure on stores to improve their service5.What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?A. New customers are sure to replace old ones.B. It is not likely the shopper can find the same products in other stores.C. Most stores provide the sameD. Not complaining to the manager causes the shopper some trouble too.BBCAD。

大学英语六级完形填空练习以及详细答案(10篇)

大学英语六级综合-完形填空(三)

大学英语六级综合-完形填空(三)(总分：280.00，做题时间：90分钟)一、完形填空Directions:There are 20 blanks in the following passage. For each blank there are four choices marked [A], [B], [C] and [D]. You should choose the ONE that best fits into the passage.(总题数：0，分数：0.00)二、Passage 1(总题数：1，分数：70.00)If it were only necessary to decide whether to teach elementary science to everyone on a mass basis or to find the gifted few and take them as far as they can go, our task would be fairly simple. The public school system, however, has no such (1) , for the jobs must be carried (2) at the same time. Because we depend so (3) upon science and technology for our (4) , we must produce specialists in many fields. Because we live in a (5) nation, whose citizens make the policies for the nation, large numbers of us must be (6) to understand, to uphold, and (7) necessary, to judge the work of (8) . The public school must educate both producers and (9) of scientific services. In education, there should be a good balance (10) the branches of knowledge that (11) to effective thinking and wise judgment. Such balance is defeated by (12) much emphasis on any one field. This (13) of balance involves not only the (14) of the natural sciences, the social sciences and the arts but also (15) emphasis among the natural sciences themselves.(16) , we must have a balance between current and (17) knowledge. The attention of the public is continually drawn to new (18) in scientific fields and the discovery of new knowledge; these should not be (19) to turn our attention away from the sound, established materials that form the basis of (20) for beginners.（分数：70.00）A.entityB.auctionC.choice √bination解析：词义辨析题。

大学英语完形填空练习

大学英语完形填空练习大学英语完形填空练习完形填空主要考察的'是考生对英语语法的掌握。

下面是店铺整理的一些完型填空练习，希望能帮到大家!完形填空【1】Decide which of the choices given below would correctly complete the passage if inserted in the corresponding blanks. Mark the correct choice for each blank on your answer sheet.Early Tudor England was to a large extent self-sufficient. Practically all the necessities of life food, clothing, fuel and housingwere produced from native resources by native effort, and it was to (26)_____ these primary needs that the great mass of the population labored (27)______ its daily tasks. Production was for the most part organized in innumerable small units. In the country the farm, the hamlet and the village lived on (28)____ they could grow or make for themselves, and(29) _____ the sale of any surplus in the local market town,(30) ____ in the towns craftsmen applied themselves to their one-man business, making the boots and shoes, the caps and the cloaks, the (31)____ and harness of townsmen and countrymen(32)____. Once a week town and country would meet to make(33) ___ at a market which came(34) ___ realizing the medieval idea of direct contact between producer and(35) _____. This was the traditional economy, which was hardly altered for some centuries, and which set the(36) _____ of work and the standard of life of perhaps nice out of(37) ____ ten English men and women. The work was long and (38)____, and the standard of life achieved was almost (39)___ low. Most Englishmen lied by a diet which was often (40)____ and always monotonous, wore coarse and ill-fitting clothes whichharbored dirt undermine, and lived in holes whose squalor would affront the modern slum dweller.26. A) settle B) answer C) satisfy D) fill27. A) at B) in C) on D) with28. A) which B) what C) whether D) where29. A) with B) by C) on D) for30. A) although B) while C) nevertheless D) when31. A) machines B) apparatus C) equipment D) implement32. A) similar B) skin C) like D) alike33. A) exchange B) bargain C) dealing D) ride34. A) close at B) adjacent to C) near to D) near-by35. A) consumer B) buyer C) user D) shopper36. A) model B) form C) pattern D) method37. A) every B) each C) the D) other38. A) cruel B) hard C) ruthless D) severe39. A) unimaginatively B) unimaginably C) imaginarily D) unimaginedly40. A) weak B) little C) meagre D) sparse完形填空【2】An invisible border divides those arguing for computers in the classroom on the behalf of students’ career prospects and those arguing for computers in the classroom for broader reasons of radical educational reform. Very few writers on the subject have explored this __1__—indeed, contradiction—which goes to the heart of what is wrong with the __2__ to put computers in the classroom.An education that aims at getting a student a certain kind of job is a/an __3__ education, justified for reasons radically different from why education is __4__ required by law. It is not simply to __5__ everyone’s job prospects that all children are legally __6__to attend school into their teens.Rather, we have a certain __7__ of the American citizen,a character who is __8__ if he cannot competently assess __9__ his livelihood and happiness are affected by things __10__ of himself.But this was not always the case; before it was legally required for all children to attend school until a certain __11__, it was widely accepted that some were just not equipped __12__ nature to pursue this kind of education.With optimism characteristic of all industrialized countries, we came to accept that everyone is __13__ to be educated. Computer-education advocates __14__ this optimistic notion for a pessimism that __15__ their otherwise cheery outlook. __16__ on the confusion between educational and vocational reasons for bringing computers into schools, computer-education advocates often __17__ the job prospects of graduates over their educational __18__.There are some good arguments for a technical education given the right kind of student. Many European schools __19__ the concept of professional training early on in order to make sure children are __20__ equipped for the professions they want to join.1.[A]distinction [B]topic [C]separation [D]education2.[A]campaign [B]practice [C]action [D]goal3.[A]informal [B]basic [C]technical [D]expensive4.[A]differently [B]universally [C]conversely [D]regularly5.[A]form [B]consist [C]arise [D]raise6.[A]ordered [B]inquired [C]required [D]acquired7.[A]conception [B]information [C]theme [D]imagination8.[A]complete [B]accomplished [C]incomplete [D]improper9.[A]why [B]what [C]where [D]how10.[A]inside [B]outside [C]beside [D]aside 下载文档。

大学英语四级完形填空练习

1.Part ⅤCloze (15 minutes)Directions: There are 20 blanks in the following passage. For each blank there are four choices marked [A], [B], [C]and [D]on the right side of the paper. You should choose the ONE that best fits into the passage. Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.Who won the World Cup 1994 football game? What happened at the United Nations? How did the critics like the new play? 67 an event takes place, newspapers are on the streets 68 the details. Wherever anything happens in the world, reports are on the spot to 69 the news. Newspapers have one basic 70 , to get the news as quickly as possible from its source, from those who make it to those who want to 71 it. Radio, telegraph, television, and 72 inventions brought competition for newspapers. So did the development of magazines and other means of communication. 73 , this competition merely spurred the newspapers on. They quickly made use of the newer and faster means of communication to improve the 74 and thus the efficiency of their own operations. Today more newspapers are 75 and read than ever before. Competition also led newspapers to branch out to many other fields. Besides keeping readers 76 of the latest news, today’s newspapers 77 and influence readers about politics and other important and serious matters. Newspapers influence readers’ economic choices 78 advertising. Most newspapers depend on advertising for their very 79 .News-papers are sold at a price that 80 even a small fraction of the cost of production. The main 81 of income for most newspapers is commercial advertising. The 82 in selling advertising depends on a newspaper’s value to advertisers. This 83 in terms of circulation. How many people read the newspaper? Circulation depends 84 on the work of the circulation department and on the services or entertainment 85 in a newspaper’s pages. But for the most part, circulation depends on a newspaper’s value to readers as a source of information 86 the community, city, country, state, nation, and world—and even outer space.67.[A]Just when[B]While[C]Soon after[D]Before68.[A]to give[B]giving[C]given[D]being given69.[A]gather[B]spread[C]carry[D]bring70.[A]reason[B]cause[C]problem[D]purpose71.[A]make[B]publish[C]know[D]write72.[A]another[B]other[C]one another[D]the other73.[A]However[B]And[C]Therefore[D]So74.[A]value[B]ratio[C]rate[D]speed75.[A]spread[B]passed[C]printed[D]completed76.[A]inform[B]be informed[C]to informed[D]informed77.[A]entertain[B]encourage[C]educate[D]edit78.[A]on[B]through[C]with[D]of79.[A]forms[B]existence[C]contents[D]purpose80.[A]tries to cover[B]manages to cover[C]fails to cover[D]succeeds in81.[A]source [B]origin[C]course[D]finance82.[A]way[B]means[C]chance [D]success83.[A]measures[B]measured[C]is measured[D]was measured84.[A]somewhat [B]little[C]much[D]something85.[A]offering[B]offered[C]which offered[D]to be offered86.[A]by [B]with[C]at[D]aboutPart ⅤCloze【全文翻译】谁获得了1994年世界杯足球赛的冠军?联合国发生了什么事情?批评家如何喜欢新剧?一个事件刚刚发生，街上就有报纸报道详情了。

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Organized volunteering and work experience has long been a vital companion to university degree courses. Usually it is left to __62__ to deduce the potential from a list of extracurricular adventures on a graduate's resume, __63__ now the University of Bristol has launched an award to formalize the achievements of students who __64__ time to activities outside their courses. Bristol Plus aims to boost students in an increasingly __65__ job market by helping them acquire work and life skills alongside __66__ qualifications."Our students are a pretty active bunch, but we found that they didn't __67__ appreciate the value of what they did __68__ the lecture hall," says Jeff Goodman, director of careers and employability at the university. "Employers are much more __69__ than they used to be. They used to look for __70__ and saw it as part of their job to extract the value of an applicant's skills. Now they want students to be able to explain why those skills are __71__ to the job."Students who sign __72__ for the award will be expected to complete 50 hours of work experience or __73__ work, attend four workshops on employ-ability skills, take part in an intensive skills-related activity __74__, crucially, write a summary of the skills they have gained. __75__ efforts will gain an Outstanding Achievement Award. Those who __76__ best on the sports field can take the Sporting plus Award which fosters employer-friendly sports accomplishments.The experience does not have to be __77__ organized. "We're not just interested in easily identifiable skills," says Goodman. “__78__, one student took the lead in dealing with a difficult landlord and so __79__ negotiation skills. We try to make the experience relevant to individual lives."Goodman hopes the __80__ will enable active students to fill in any gaps in their experience and encourage their less-active __81__ to take up activities outside their academic area of work.62. A) advisors B) specialists C) critics D) employers63. A) which B) but C) unless D) since64. A) divide B) devote C) deliver D) donate65. A) harmonious B) competitiveC) Resourceful D) prosperous66. A) artistic B) technical C) academic D) interactive67. A) dominantly B) earnestly C) necessarily D) gracefully68. A) outside B) along C) over D) through69. A) generous B) considerate C) enlightening D) demanding70. A) origin B) initial C) popularity D) potential71. A) relevant B) responsive C) reluctant D) respective72. A) out B) off C) away D) up73. A) casual B) elective C) domestic D) voluntary74. A) or B) thus C) so D) and75. A) Occasional B) Exceptional C) Informative D) Relative76. A) perform B) convey C) circulate D) formulate77. A) roughly B) randomly C) formally D) fortunately78. A) for instance B) In essence C) In contrast D) Of course79. A) demonstrated B) determined C) operated D) involved80. A) device B) section C) scheme D) distraction81. A) attendants B) agents C) members D) peers DBBBC CADDA DDDBA CAACDHigh-quality customer service is preached(宣扬) by many, but actually keeping customers happy is easier said than done.Shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school."Storytelling hurts retailers and entertains consumers." Said Paula Courtney, president of the Verde group. "The store loses the customer, but the shopper must also find a replacement."On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. Theresulting "snowball effect" can be disastrous to retailers.According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.The most common complaints include filled parking lots, cluttered(塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty peaking spaces. This guidance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeopleshould be diplomatic and polite with angry customers."Retailers who're responsive and friendly are more likely to smooth over issues than those who aren'tso friendly." Said professor Stephen Hoch. "Maybe something as simple as a greeter at the store entrance would help."Customers can also improve future shopping experiences by filing complaints to the retailer, instead ofcomplaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.1. Why are store managers often the last to hear complaints?A. Few customers believe the service will be improved.B. Customers would rather relate their unhappy experiences to people around them.C. Customers have no easy access to store managers.D. Most customers won't bother to complain even if they have had unhappy experiences.2. Shop owners often hire moonlighting police as parking attendants so that hoppers .A. can find their cars easily after shoppingB. won't have trouble parking their carsC. can stay longer browsing in the storeD. won't have any worries about security3.What contributes most to smoothing over issues with customers?A. Design of the store layout.B. Hiring of efficient employees.C. Manners of the salespeople.D. Huge supply of goods for sale.4.To achieve better shopping experiences, customers are advised to .A. voice their dissatisfaction to store managers directlyB. shop around and make comparisons between storesC. settle their disputes with stores in a diplomatic wayD. put pressure on stores to improve their service5.What does Paula Courtney imply by saying “…the shopper must also find a replacement”(Line 2, Para. 4)?A. New customers are sure to replace old ones.B. It is not likely the shopper can find the same products in other stores.C. Most stores provide the sameD. Not complaining to the manager causes the shopper some trouble too.BBCAD。